Customer Reviews for U-Haul Moving & Storage of Jamaica

4,474 reviews

168-11 Douglas Ave   Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

(718) 690-3674

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 690-3674

168-11 Douglas Ave
Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eudifel S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leonard H. 
Rating:
5.0

Very smooth guys were all great!! Can't wait to rent traler again

joe F. 
Rating:
5.0

Please do better in cleaning the bathrooms they are disgusting. The storage was good. Thank you...

Lillian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Klajdi S. 
Rating:
5.0

Customer did not leave a comment.

Sherline T. 
Rating:
5.0

Customer did not leave a comment.

Clement A. 
Rating:
5.0

U-HAUL at Douglas Ave is # 1

Donovan A. 
Rating:
4.0

Keep doing a great job like you're doing. Michael and Tkai were very good and Customer Friendly. Nice job folks. Appreciate the experience. Would absolutely use the service again. Thanks. Gregory Fennell

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

alexander M. 
Rating:
3.0

I placed an online reservation and was confirmed a larger truck. U-Haul called me back the next day in the afternoon telling me I was going to have to rent a van and at another location. This is definitely and incovenience and a bad suprise.

Hilton C. 
Rating:
5.0

I don't have not seen anything that needs improvement.

GENEVIEVEL V. 
Rating:
5.0

Customer did not leave a comment.

Barry J. 
Rating:
5.0

Customer did not leave a comment.

alberte C. 
Rating:
5.0

Customer did not leave a comment.

NACKIA P. 
Rating:
3.0

I was screwed over with the time as I didn't have the car for 24 hours/1 day yet I was charged another day. I was disappointed that I had to pay another day. I would have just rented a car with National. WOuld love to get one day back as a refund, but not sure if this would ever get read for a resolution.

Alfredo B. 
Rating:
5.0

Customer did not leave a comment.

KOMAL D. 
Rating:
3.0

Neighborhood stinks. Van smelled. Service and ease of pickup and drop Off excellent.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Sherline T. 
Rating:
4.0

Customer did not leave a comment.

Evelyn S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Evelyn S. 
Rating:
5.0

Kindly continue to be the great U-Haul Team (Douglas Avenue 11433) that you are!

Cheryl A. 
Rating:
5.0

Customer did not leave a comment.

Jerome J. 
Rating:
5.0

Make it less expensive when one has to use it for extra hours.

Marilyn L. 
Rating:
5.0

Customer did not leave a comment.

Britney J. 
Rating:
5.0

Charles was very nice and VERY patient. Not only did he do a great job with multitasking with everything but he was able to get all the customers their trucks and vans in a reasonable time. I, personally was having a hard time paying due to my credit card being locked and not having enough cash but Charles made my day by simply having patience with me and keeping his composure as a worker. He has great customer service skills. I also would like to add that dropping off the van was very easy. There were a couple of workers on the floor at the time and they were very helpful with parking the van, and keeping up the cleaning with the other vans. They were simply nice and respectful. Overall, my experience was very pleasant and I will definitely come again. Thank you to all that was working the day I came. They made my moving day way better than it started off.

Dwanet P. 
Rating:
1.0

I made a reservation on the phone and went to the facility and had to do it all over again even though I have a reservation number. I reserved a street unit. When I got there the unit given is on the basement. I am pregnant and this is not convenient. They unit was dirty and locked. Check in took forever. Inspite of correcting the check in staff, and giving them my ID, my name is still incorrectly spelt. No one shows you to your unit. It’s a maze to locate. When we got there the unit is locked! You have to go back to the staff and then be rushed because they have to leave. When I booked the unit I asked for the facility contact number. The number given is one that takes you to the call center. Overall the service was poor and fell way below expectations based on the brochure and ads.

sohodre r.  |  First Impressions 
Rating:
5.0

To make sure the customer satisfied

MILTON S. 
Rating:
1.0

I must say I was very disappointed with the condition of the truck that was loan to us today. The vehicle is in dying need of maintenance service to the truck. I did not feel safe driving. The steeling wheel could not stay straight, the truck drove very shacky and not safe at all. I reported this to the store their response was as if they were not too concern. Over 110K miles need to retire this vehicle before someone is hurt on the road.

Alfonzo B. 
Rating:
5.0

Customer did not leave a comment.

Jorge M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Oluwasegun A. 
Rating:
5.0

Great customer service from friendly and competent staff.

Martin D. 
Rating:
4.0

Actually this is one of the best locations in queens to rent from.. My rental process was smooth and easy.

Alana R. 
Rating:
5.0

Very efficient experience. Highly recommended!

Rodrigo C. 
Rating:
1.0

Extremely angry and disappointed with my experience. After a 2 day rental I came back to find my personal car towed out do the Uhaul parking lot. I asked if I could park there and was told yes. I was never given instructions at check in to not park in the lot, as there were other vehicles parked there when I had arrived. There is not one sign at all hanging at the desk or inside the facility saying parking is not allowed. I now have to add a 175 tow fee and 55$ Uber. This is upsurd. Extremely disappointed in the lack of customer service.

Cary E. 
Rating:
1.0

Make sure you can have a mobile pick up at a location that gives the option for mobile pick up. Also customer service should not be over a half hour wait when you have a reservation

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Guillermo H. 
Rating:
5.0

Customer did not leave a comment.

Jose Y. 
Rating:
1.0

Customer did not leave a comment.

KUE SUP H. 
Rating:
3.0

Customer did not leave a comment.

Vanessa G. 
Rating:
3.0

I was overcharged at this location. I took my pics before and after drop off. Their mileage and mine didn't add up. Emailed customer service but no reply. I always use uhaul for my moving needs but this location is robbing people. Please check your receipts and take pics at all times.

Harryram R. 
Rating:
5.0

Customer did not leave a comment.

PAULINE J.  |  Overall Experience 
Rating:
4.0

Although my experience with pick up and drop off was good. I did not enjoy my earlier experience. I have a confirmed rental and went to pick it up and the location was closed. I called Uhaul and they confirmed I was at the right location. After some time I was informed that the location no longer had a truck available. This inconvenienced me in the worse way possible. I had to cancel my house cleaner and movers as well as carpet cleaners. I lost money on those deposits. Then when they were able to find a truck it was an hour away from where I lived. I will never recommend Uhaul to anyone. I will never use Uhaul again. I attempted to speak to a manager and the rep sent me to the wrong one. The manager was than supposed to contact the manager who could assist me. That manager was supposed to be call me back and didn't get. This doesn't make good customer service.

donald A. 
Rating:
1.0

They didn't have the uhaul i was supposed to receive even though i received an email confirmation the night before that it was going to be ready for me at 9am. This resulted in me not being able to complete my full move yesterday. It was extremely inconvenient and a lie that i was promised a specific truck and they couldn't fulfill the order. I will be calling to make a formal complaint

Carl B. 
Rating:
5.0

Customer did not leave a comment.

ivy O. 
Rating:
5.0

IMMACULATE SERVICE everyday. Thank you U-Haul for superb customer service.

Cheryl A. 
Rating:
5.0

The vehicle needs to be maintained properly.

Wazim K. 
Rating:
5.0

Customer did not leave a comment.

Igneris S. 
Rating:
3.0

Only complaint: There were tiny red bugs in the unit which gave us bites that were painful and itchy. The friend who helped us had to seek medical attention for a bite near his left eye. Overall: The staff was courteous and very helpful to an 82 year old woman and her helpers. It cost more than we expected; but on short notice we got storage so the home repairs could go forward, for which we are grateful.

Margaret C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Munadi R. 
Rating:
4.0

Customer did not leave a comment.

Germaine B. 
Rating:
5.0

Customer did not leave a comment.

Eliyahu U. 
Rating:
3.0

Customer did not leave a comment.

Ashikur R. 
Rating:
4.0

Customer did not leave a comment.

Sylvia C. 
Rating:
5.0

Customer did not leave a comment.

Sajjjad H. 
Rating:
5.0

Customer did not leave a comment.

Cheddi W. 
Rating:
1.0

I completed the drop off online, dropped they keys off in the box, there were staff there to witness and they still charged me an additional day of rental. When I picked up the rental I was advised that I had a full 24/hrs for the truck I dropped it off prior to the 24 hr time limit.

Beatrix E. 
Rating:
3.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Continue the excellent customer service that you all give. Thank you! May blessings overflow throughout the company from the CEO to all its employees.

CHERYL A. 
Rating:
2.0

More staff onsite to assist Customer services. My rental smelled like dead fish inside upon pick up. I had to wait a while to get a vehicle despite having made a reservation. Plus my quote upon booking was a different price than when I returned it despite returning before the end time and filling back up the gas.

Pooran R. 
Rating:
5.0

Customer did not leave a comment.

JULIOC D. 
Rating:
1.0

Customer service is worst not cooperative manager gave me expired registration truck.Truck tag was expired I got pulled over by police I wasted my time never recommended getting form Jamaica place 11433 zip code

Manzar R. 
Rating:
4.0

Option for dumpsters, maybe partner with the neighboring business for dumping services

angelique J. 
Rating:
4.0

Customer did not leave a comment.

Lillian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
1.0

The van was smelling like dead meat that was not on ice for weeks I brought it to one of your representatives 168-11 Douglas ave Jamaica queens I also have a video

CLOVER H. 
Rating:
5.0

Thank you excellent service and friendly customer service.

norma C. 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Odessa B. 
Rating:
1.0

Make sure that containers are checked before they are shipped so that wrong one does not arrive. Because i had to wait a week later and my container arrived on the day of my flight which had me change my whole schedule and reservations and i was bery upset all because the wrong box was shipped to my location a week in advance.

Kerlin J. 
Rating:
4.0

The guy at the counter for checkin wasn't very helpful.

Joseph B. 
Rating:
1.0

Customer did not leave a comment.

Raquel R. 
Rating:
5.0

It'd be better if there was someone stationed in the other parking lot so people wouldn't have to wait long for someone to unload the trailer. Other than that, great location/service.

Kevin F. 
Rating:
5.0

You guys could like have the option for business owners who do rentals to create an account and get tax free or discount on rentals..

NACKIA P. 
Rating:
5.0

Customer did not leave a comment.

Jemal C. 
Rating:
5.0

Customer did not leave a comment.

Vernon D. 
Rating:
5.0

They treated me like a family member, very professional!!!

Glen W.  |  Overall Experience 
Rating:
2.0

Over charged just for a little fuel which even i haven't used

TARIK M. 
Rating:
5.0

Customer did not leave a comment.

Margaret C.  |  Overall Experience 
Rating:
3.0

In the description of the bin rental it says bins are cleaned in between uses but the ones I rented were filthy on the inside; had to clean myself. Also, when I picked them up no one offered to help me take them to my car. The bins are very heavy and I rented 12 of them. I was just told to grab them from the front of the store. Also, it was very inconvenient to have to drop them off all the way in Jamaica, Queens when I have a U-Haul down the block from my new apartment in the Bronx. It was time consuming and inconvenient.

Viviana F. 
Rating:
5.0

Customer did not leave a comment.

Rachel H.  |  Overall Experience 
Rating:
5.0

The experience was great. My only suggestion would be to somehow keep a log or record of calls made where verification of delivery / pickup was successful. I noticed I would get a few calls verifying after I had already made confirmation.

Maria G. 
Rating:
5.0

Customer did not leave a comment.

Yvonne H. 
Rating:
5.0

Customer did not leave a comment.

Winston D. 
Rating:
2.0

It was not very clean when I take it, need more people to work with customers they need to treat customers better.

Carlos G. 
Rating:
5.0

The staff provided excellent customer service and were very helpful and pleasant during each interaction.

TIFFANY M.  |  Overall Experience 
Rating:
5.0

Very good job

Juan T. 
Rating:
1.0

The thing Is I havent got money back for almost one week that problem

Claudia A. 
Rating:
5.0

I will recommend using this location for your service need top rated staff and management

bernadine R.  |  First Impressions 
Rating:
5.0

Nothing your good

Maryann G. 
Rating:
5.0

Everything was great I needed a van I went and got one on the spot, you can too or make it a reservation online.

suraj S. 
Rating:
1.0

Worst experience ever. The truck I rented wasn't available. Waited 2 hours

Alecia M. 
Rating:
5.0

The question were there personnel help it was close so that's why I answer not applicable

Leah H. 
Rating:
5.0

Customer did not leave a comment.

Ghaith A. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Thank you so much

Kisha S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

No edea

said A. 
Rating:
2.0

I wish someone told me nobody would be willing to help when I got there getting inside the building was a process to figure out then the access code wasn’t working. When I got inside the building the elevator wasn’t working. There was no kick inside my unit like the online service said it would be so I had to figure that out later

Amber M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Clive M. 
Rating:
5.0

Customer did not leave a comment.

Sham S. 
Rating:
5.0

We rented 4 trucks over a 3 week period and moved into 2 storage lockers. Overall, we were happy and are finally moved out of our old home, while we wait 4-6 weeks for our new home to go through renovations. U-Haul was great for our situation where we needed to move from one home to two different locations. Staff at all 3 locations weee super-friendly (Woodhaven Auto, U-Haul of Jamaica and U-Haul of Flushing). Some areas for improvement (I’ve included for truck rentals too) -the move in process was very time consuming (about 2 hrs), the web sign was problematic. We were in a hurry, but did not get clear information and had to change our locker due to issues finding it and lengthy walk/ride on elevators. -our truck reservations were bumped twice, because drivers didn’t return their trucks in time. This added a lot of stress to a stressful period. -we saw the U-box moving containers at the U-Haul of Jamaica Queens. It looks like a newer version, with steel construction - much better than the plywood boxes and orange tarp advertised by UHaul. I wish we knew about these newer boxes, because we would have used them and it would have been a much better product for our situation. Note: we would have gone with PODS, but could not due to size limitations in our driveway.

Varanesh S.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

winfred S. 
Rating:
5.0

The technician were very well aware of their work very professional and helpful and the bargain was great

John S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

lakeya L. 
Rating:
5.0

Customer did not leave a comment.

Rehaud P. 
Rating:
5.0

Nothing the customer service was great and they went above their responsibilities to make sure i was taken care of i would recommend this location to everyone.Thanks for taking care of my needs .

john S. 
Rating:
1.0

What happened first, the truck they assigned me was not ready After 2 hours they practically assigned me another one that I did not have access to either, how could it be that they assigned me a truck that was in the middle of all really terrible service

Erasmo A. 
Rating:
3.0

Customer did not leave a comment.

jose A. 
Rating:
4.0

Customer did not leave a comment.

yvette j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian L. 
Rating:
1.0

Its a great cargo van but its stink i had to get one of your guy to spray inside but it still didn't help

TONYI D. 
Rating:
5.0

Probably a faster and easier way for customers to get out of there with the vehicle because it took a while in my case to get out of there.

Jose Luis D. 
Rating:
5.0

Customer did not leave a comment.

Candia O.  |  First Impressions 
Rating:
2.0

Poor UHaul truck given to us

Kavita P. 
Rating:
5.0

Gentleman who gave me trailer was great. Should be promoted to manager.

John J. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

JORGE A. 
Rating:
5.0

Best customer service ever

Adin S. 
Rating:
3.0

Customer did not leave a comment.

Angela Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Zainab H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jacqueline T.  |  Online Move In 
Rating:
5.0

The people at the 168-11 Douglas AVE location were extremely helpful and had no problem answering the many questions I had

Leopold A.  |  Online Move In 
Rating:
2.0

Today I was bounced between (2) different uhaul locations. The text confirmed an address that was further away but both locations had my reservations. Which consumed more of my time.

Antoinette P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Da-Ron P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

patrick t.  |  First Impressions 
Rating:
5.0

Place nice, clean and safe.

Elizabeth O.  |  First Impressions 
Rating:
5.0

the Best Uhaul in The World

Dalvin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  First Impressions 
Rating:
1.0

I will not so ever deal with u- haul anymore in my life because their have so many thief , they vandalism my unit storage and they take everything I lost merchandise round $30 t0 35 thousands dollars please I need justice for my items

mirlande j.  |  Overall Experience 
Rating:
2.0

The storages is rat infested need to be cleaned

Joy M.  |  Overall Experience 
Rating:
5.0

The staff was wonderful in helping us to find a storage that was convenience to me.

Calvin B.  |  First Impressions 
Rating:
4.0

There was a door that was broken and wasn’t working so it makes my trips of moving the things from the chuck to the storage area a bit difficult to man hover that was one of my biggest issue and I think the facility needs some more push carts to push your goods on to the storage but otherwise it’s good for business

Linford N.  |  First Impressions 
Rating:
3.0

The first gentleman who helped me was very nice. He recommended I pick up my truck from another location or come back to New York. When I got into New York with my truck it took me 30 minutes to get into the storage unit. The gentleman who was supposed to be on lunch was aggressive and angry and asked me why I didn’t register my card. Throughout the night I kept getting locked out of the facility due to my card not being registered. The worker was so busy arguing with another patron that I have to keep constantly asking him for help he didn’t guide me to the area where my storage unit was that. He did not tell me that there was another lot where I can drop off my truck. It was just not a good experience this time around with uhaul.

Nekai B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elijah c.  |  First Impressions 
Rating:
4.0

I only have one complaint, I made a late payment and a lock was added to my storage to deny access. That wasn’t really the issue. The issue was that the lock was on for a whole week even after the payment was made. I had to go during business hours to get it removed. That should be something the company stay on top of. Sometimes emergencies can happen.

Fatoumata d.  |  Overall Experience 
Rating:
5.0

I had some great experience since I've been using uhaul services

ROBERTDEAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DMITRY I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAIREM L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA S.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and supportive when I faced challenging times. Thank you

Jamie W.  |  Overall Experience 
Rating:
5.0

Everything good, just that the ladies at the front desk could be a little more kinds

Jose D.  |  Overall Experience 
Rating:
5.0

No comments

marcia l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

junior T.  |  Overall Experience 
Rating:
5.0

Great staff very helpful and patient.

david r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caprice M.  |  First Impressions 
Rating:
5.0

My time at the u-haul storage unit was great never had a problem with staff very respectful never had a problem when I called about something I wasn't sure about the place very clean & organized overall I would definitely recommend this u-haul storage unit located at 168-11 Dougals ave Jamaica NY 11433 satisfied customer

tanya a.  |  Overall Experience 
Rating:
5.0

They the best. People need to stop their nonsense. Period.

Michelle L.  |  First Impressions 
Rating:
5.0

Keep up the good work

melessa t.  |  First Impressions 
Rating:
1.0

You guys made my bill go so high no one called us tell my bill was over $1,000 dollars and ready for auction so f*** U-HauL going to tell everyone not use your facility ! Have a blessed day now I am going to post it on my Facebook

Judith G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Renee A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie P.  |  Overall Experience 
Rating:
2.0

I made a reservation for a unit with ground level vehicle access. I was lied three times by sales reps., ended paying more money and I had to go further to get a unit on second level with a broken elevator. I want a compensation for the terrible service I got.

Manuel F.  |  First Impressions 
Rating:
5.0

I find the staff at this location to be very helpful and accommodating. They go above and beyond to ensure that the customers’ needs are met. KUDOS to Melessa Toussaint (Manager), and the rest of her crew. Shout out to Josh and Liz, Charles too. You all are the best @ U-HAUL Douglas Avenue Jamaica location.

SHARON W.  |  Overall Experience 
Rating:
1.0

I started renting a storage unit to housed my Grandmother’s most prized possessions. Thinking I was keeping them safe, this place turned out to be the worst decision I’ve ever made. When my unit was flooded it ruined my furniture with water and mildew damage. I was told that there was nothing they could due as I opted out of insurance. I explained that, I didn’t know insurance was an option, as no one informed me on any insurance when I started renting the unit. All I was told there’s nothing they can do. Which is completely unacceptable. My items can never be replaced. My other items that wasn’t affected were moved upstairs to a smaller unit, but I was still being charged the price of the larger unit. When I finally decided enough was enough. I came to remove my things to go elsewhere, only to find the rest of my future was ruined by RAT DROPPINGS! When this was brought to the staff attention, they said that was regular! I am truly disappointed and angry at the amount of unprofessionalism and just complete disregard of my belongings. I paid uhaul to ruin my future. I have no sofa, mattress, recliner chair or dining room chairs. Just nothing, if it wasn’t in plastic bins it’s GONE! I will never use uhaul or recommend uhaul to anyone!

TeJim G.  |  Overall Experience 
Rating:
2.0

The bad it long time gets any done

edward D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emerald G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

NICOLEA S.  |  Overall Experience 
Rating:
4.0

I was very pleased with how everything was done.

Neville A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latoya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANJAY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria C.  |  Overall Experience 
Rating:
1.0

I never moved my stuff out and was lied to as I dealt with covid and illness. I did show up to renew a contract and was turned down. I will be in contact with corporate about this location .

Ayana I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
3.0

Was good experience.

jean T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SHAMPERSAUD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicea B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALBERT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIEP M I.  |  Overall Experience 
Rating:
2.0

I will NEVERRRRRRR use uhaul again for storage!!! While the workers that walk around the units and help were all very nice, the people at the front desk (with the exception of the two men that were there the day I officially moved out) were NO help. Uhaul owes me $30 and said they will have a manager contact me… that was 3 YEARS AGO!!!! Still haven’t gotten a refund or even a call back. They charge you over $100 to put your stuff in their dumpster, like what is the dumpster for if not to discard things, I paid $92.90 a month for a box and they still make you pay to throw out furniture. Using uhaul was one of the worst experiences I’ve had with a facility. Will not recommend.

DANIELLE,DIANA S.  |  Overall Experience 
Rating:
5.0

My daughters attend St. John’s University. I always use the storage unit and van rental.

FLOYD M.  |  Overall Experience 
Rating:
5.0

Would be great to have more openness to pricing and to ask uhaul that if you only need it for an extra day over the time period you wanted that they wouldn’t charge you the whole month. Ie taking advantage

Hisham A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Muyibat L.  |  Overall Experience 
Rating:
5.0

So far everything is good in other parts so I have no question that's a moment

elwood l.  |  Overall Experience 
Rating:
5.0

Perfect

Fahri K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karl G.  |  Online Move In 
Rating:
1.0

I have had the worst experience of my life for the past six months dealing with the Jamaica location. My family has used Uhaul since I was a kid for storage. But with this last experience I will not be returning and I am very close to writing a public review, since no one will get back to me or call me from customer service. My unit had rats, which fine- no big deal - it happens. I asked to walk away from the unit and leave the damaged goods behind. After months of no one following up with me, Melessa Toussaint reached out and gave me a refund for the months I had to wait and assured me there was nothing more I needed to do. Great! Moved on with Life. Fast forward, for months I receive late notices on the unit. I sent them to Melessa. Radio silence. Finally I contact customer support. She emails me I need to sign a letter of abandonment. After I have my questions answered about the letter by Cynthia, I sign it and send it over. I ask Melessa to confirm she received it. Radio silence again. A month goes by, I receive notice a LEIN is being placed on my CREDIT due to late notices. Over a unit that is CLOSED?! What? I call Melessa. I call customer service. No one can help me. Finally Melessa emails me back on e poorly written sentence that I have to sign the letter. I forwarded her the email, and resent the PDF. She just didn’t see I sent it? Then proceeded to ignore me for three more days. Then said she received it and said something about waiting on a dumpster to arrive? This has nothing to do with the fact that my credit has been wrongfully affected by Melessa’s Oversight. She literally ignores my emails completely, she has never even acknowledged her multiple errors during this entire experience. And no one has ever cared enough to even reach out to me and hear out my concerns. I was told to reach out to Will Wolof, I have called his office four times. Radio silence there too. I text him as well, nope. Nothing. How hard is it for anyone at Uhaul to give me a call? Ever? I am not crazy, or irrational. I just wanted basic decency and assistance which I never got. I got a call that the unit has been closed. Great. This doesn’t change the fact that no one has ever reached out to me, my credit has been damaged on a unit I never ever failed to make a payment on. I am so angry, and disappointed. I have been a loyal customer for years and years, and now I really don’t think I can ever trust this company again.

Taryn S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LANIQUE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yosmira D.  |  First Impressions 
Rating:
5.0

Your staff is excellent. Darnell, Candace and especially Mr. Phibs worked so hard to make our experience wonderful. Thank you so much.

UMA B.  |  First Impressions 
Rating:
5.0

The staff were extremely friendly and insightful. They made the process so easy. I never knew the process can be so streamlined.

Jason S.  |  First Impressions 
Rating:
1.0

The staff always have an attitude. The phone is hardly ever answered, my storage unit was so hot that my clothes were sticking to me. I had to keep walking down the hall because the light sensors would go off like every 5 to 10 minutes and it would be completely dark. My unit was not handicap accessible. So I had a hard time carrying beds and dressers up the stairs alone. The loading area is way too small. Cars and trucks were blocking each other. I've seen several large roaches to the point that I had to pay a service to throw all my belongings out for fear I would bring roaches to my new house. The bathroom was gross both in the storage facility and the main rental office. After all of that I wanted to rent a smaller 5x5 for some sealed plastic bins, but the way the staff treated me on my last visit made me just say forget it and I will NEVER use this company again nor will I recommend this company to friends or family.

TENIA T.  |  Overall Experience 
Rating:
1.0

Staff were incompetent. One elevator not functioning. I made a separate complaint for employee P. Singh at UHaul of Jamaica.

Andre C.  |  First Impressions 
Rating:
5.0

Before staff and managers was not helpful at all specially old manager Jessica she was the worst one I know now the team is good 👍🙏

Marxcudel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

oneil m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E.  |  First Impressions 
Rating:
5.0

Sigan así muy buena atención

Johann E.  |  First Impressions 
Rating:
5.0

Definitely covient thumbs up👌🏾

Donette D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther D.  |  First Impressions 
Rating:
3.0

Singh needs more customer service skills. The other guys I can’t remember there names but they were awesome!

CORIEANN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monteith C.  |  First Impressions 
Rating: