Customer Reviews for U-Haul Moving & Storage of Jamaica

3648 reviews

168-11 Douglas Ave   Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

(718) 690-3674

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 690-3674

168-11 Douglas Ave
Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Zane S. 
Rating:
5.0

Provide a place to leave a car when people rent vehicles for local use. Your customer service representative at the store was very professional and courteous. I am very sorry that I did not make a note of her name. I commend you on having such well trained staff. Thank you for a positive experience.

UMA B. 
Rating:
5.0

Customer did not leave a comment.

DALTONSIMEON R. 
Rating:
5.0

Customer did not leave a comment.

J M. 
Rating:
1.0

The manager is extremely unprofessional. She was disrespectful and staff seem scared to do there job or speak up.

CARLOTTAA C. 
Rating:
1.0

Customer did not leave a comment.

KAMRULHOQ C. 
Rating:
5.0

The time it takes to check in a walk in customer it's to long

DAVIDGREGORY S. 
Rating:
5.0

Customer did not leave a comment.

KEVINSEAN J. 
Rating:
5.0

Customer did not leave a comment.

SHAMALEIKHADESHA S. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL J. 
Rating:
5.0

Everything was good

ALSTON C. 
Rating:
5.0

Next time have my truck at my first location

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

JUSTINI M. 
Rating:
5.0

Customer did not leave a comment.

Monteith C.  |  First Impressions 
Rating:
1.0

I drove 28 miles round trip and am being charged for 66 because the mileage reader on the vehicle was broken

Matthew M. 
Rating:
3.0

the inter social camaraderie should be minimize and taking taking care of the client should take preference

FRITZ M. 
Rating:
1.0

I didn’t like that one sings a contract with terms and regulation but then they start adding fees because of this and because of that .. I don’t recomended because uhaul customer service at the front desk is apathic and sometimes they Are not even around to answer the phone .

MIRIAM D.  |  Overall Experience 
Rating:
4.0

HAPPY SUMMER!

MOHAMEDQ A. 
Rating:
3.0

Employee was notifying costumers of false information about refunds.

ELWIND W. 
Rating:
4.0

Please continue to keep product quality high, and prices and costs to me as a consumer quite low. Thank you.

MOHAMEDQ A. 
Rating:
3.0

Customer did not leave a comment.

Glory Y. 
Rating:
5.0

Customer did not leave a comment.

NIGEL S. 
Rating:
5.0

So Friendly and helpful people are working here!!

ANAMULH B. 
Rating:
3.0

The price you're on the contract upon scheduled return should be the price you pay. After leaving you should receive an email stating double that price.

DEVINE E. 
Rating:
4.0

Customer did not leave a comment.

TONICKA B. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Great service nice people 🧡

YSMAEL L. 
Rating:
5.0

Women small in structure have stuff to move too pls make the vans a little easier to drive for them

KAREN J. 
Rating:
3.0

Check in time was about one hour.

MICHAEL S. 
Rating:
5.0

Get more big trucks

MAUREEN M. 
Rating:
5.0

Customer did not leave a comment.

Cesar J. 
Rating:
5.0

Do for gas consumption like you do for mileage , let a picture determine consumption

DWAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Abdelkader A. 
Rating:
1.0

i am always being over charged.

DANANAND P. 
Rating:
5.0

Customer did not leave a comment.

able N. 
Rating:
5.0

Keep goin You doing the best !!

ARTURO R. 
Rating:
2.0

Could not access our storage during regular hours. Blocked by a truck for hours. Facility management no help. Cancelled contract.

MICHAEL G.  |  First Impressions 
Rating:
4.0

I had errors on the app and I believe you should hire more staff for managing this busy location

ADONISY T. 
Rating:
4.0

Customer did not leave a comment.

ARKADIY A. 
Rating:
5.0

Customer did not leave a comment.

LESLIEDOREEN C. 
Rating:
4.0

Customer did not leave a comment.

Ahmad S. 
Rating:
5.0

Need customers service to do a walk through in person with customer Not every one knows about computer

DARSAN R. 
Rating:
5.0

Customer did not leave a comment.

JOCELYN W. 
Rating:
3.0

Impersonal attitude

BRIANK W R. 
Rating:
5.0

Great new car fleet. Good customer service

BIVOB P. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYR B. 
Rating:
4.0

Customer did not leave a comment.

RONALDA M. 
Rating:
5.0

I have no comment it was great

AUDREYTHERESA P. 
Rating:
1.0

I keep getting over charged.

KENF B. 
Rating:
5.0

Everything was excellent

ARTURO R. 
Rating:
5.0

Satisfied with my service

CARLOS B. 
Rating:
1.0

Young lady behind the counter was so rude and didn't want to explain me when I asked her the coverage if I want to insurance the vehicle. *** This is where I usually go to rent vehicles.***

ALAMS K. 
Rating:
5.0

You guys did wonderful. I appreciate you so much

Stefani M. 
Rating:
4.0

Customer did not leave a comment.

Antonio W. 
Rating:
5.0

Great services

SEGUNDOH G. 
Rating:
5.0

Not much. Rental and return were uneventful and professional. A very good experience

MICHAELS W. 
Rating:
5.0

Ensure vehicle is properly serviced

ANTHONYF R. 
Rating:
5.0

Customer did not leave a comment.

LUZC B. 
Rating:
5.0

Customer did not leave a comment.

justin m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSSELL ROYSANTO L. 
Rating:
5.0

Keep the price as it says and if people go over miles than add on

CAROLYNDENISE L. 
Rating:
1.0

Customer did not leave a comment.

DAVEA M. 
Rating:
5.0

Customer did not leave a comment.

Britney T.  |  Overall Experience 
Rating:
5.0

Agent was friendly and helpful

Fernando P.  |  First Impressions 
Rating:
3.0

The location was good, perfectly acceptable. A little dirty, retail items were covered in dust and needed to be wiped clean before purchase but the staff was helpful and friendly. My only gripe was that the prior vehicle inspection was not thorough and missed major previous items in disrepair. Scratches rusted over and minor dents.

VICTORR G. 
Rating:
3.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

EUGENE W. 
Rating:
5.0

Great experience!

Franck H. 
Rating:
1.0

When i return my truck i been told crew member that Eveerthing is ok just dropped key in key box which i did. I rented for only 3 hours. They charged me $25 cleaning fee. I called and after 50 minutes waiting some one told me is justified. They want charge people for no reason .

MEHADIAL M. 
Rating:
5.0

Customer did not leave a comment.

JOANE P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERA M. 
Rating:
1.0

VERY POOR customer service. The employees were having conversations with each other and not attending to the customers. I had to repeat myself several times. They clearly do not like their jobs. The employee charged me for furniture pads but forgot to give them to me because her conversation with her coworker was so much more important. The laziness. Awful. Truck was dirty inside. I will be warning others against using this location.

RAZIA A. 
Rating:
2.0

Inconvenient location but had no choice

Meredith C. 
Rating:
5.0

Customer did not leave a comment.

CIRORAHEAM T. 
Rating:
5.0

Customer did not leave a comment.

Maurice W. 
Rating:
2.0

the auto dolley straps were twisted and we weren't able to use it we had to maneuver the straps to untwist it. Took us over an hour , these things should be checked before you quick to take people hard earned money

DAVETON M. 
Rating:
2.0

Get people like To work Not people like to talk wasa long line and we got this pandemic going on Not good for business and get people's not watching a caws to work with a truck supposed to go

Harry N. 
Rating:
3.0

Have the truck ready at the time of the rental appointed for the rental pick up. The customer service lady was very helpful. But I didn't want to spend my time waiting for a truck when I could be moving.

JANELLERENEE B. 
Rating:
4.0

My biggest challenge is how long it takes to process everything. It wasn’t quite as bad with the storage rental as it was with the last few truck rentals. However, the overall time it took played a part in me missing a flight I intended to catch. 😕

Zakiyyah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDOR G. 
Rating:
2.0

If someone makes a reservation, honor it. Didn't get the equipment we wanted or the location pickup that we wanted. Added hours to our move.

Alexander G. 
Rating:
5.0

Customer did not leave a comment.

Jjj M. 
Rating:
5.0

Customer did not leave a comment.

claudette m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith A. 
Rating:
5.0

Customer did not leave a comment.

RICARDOR G. 
Rating:
5.0

Customer did not leave a comment.

Rafael A. 
Rating:
5.0

Customer did not leave a comment.

Marlon J. 
Rating:
5.0

Customer did not leave a comment.

GERALDINED L. 
Rating:
3.0

The personnel were very rude and unprofessional

Alex L. 
Rating:
5.0

Customer service was professional. Outside staff was very helpful and the equipment was clean. I have never had problems. Would highly recommend.

J M. 
Rating:
1.0

This facility is completely disgusting and I’m moving my things out ASAP. It smells like trash and the place is filthy. Sad to see but people are here living in the storage units and so many homeless people living in and out of the facility.

DELISE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
1.0

This place is horrible gave me a dirty truck inside and try to blame me and charge me need to talk to a manager ASAP you guys only take pics from the outside not the inside

Jose T. 
Rating:
5.0

Customer did not leave a comment.

LONI CONELIA J. 
Rating:
5.0

All was perfect. Thank you.

MAUREENELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERO B. 
Rating:
3.0

Sooo many trucks after hours was hard to drop off the truck

DENNISMICHAEL JR R. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Customer did not leave a comment.

ISAAC R. 
Rating:
5.0

Very good service as usual but this time I was inadvertently billed for petrol after I refill same.

ANGELICATERRILYN N. 
Rating:
1.0

Customer did not leave a comment.

Reynel S. 
Rating:
3.0

Customer did not leave a comment.

Naphtali S. 
Rating:
5.0

Very polite helpful and very very professional staff.

LANCE B. 
Rating:
1.0

They told us to simply drop off the truck at the end of the night and apologized for the website being down the day before which caused total chaos. We dropped the truck and put the keys through the slot as directed. Then received a call three days later charging us an extra day because we didn't use the app to show the truck was returned. They didn't tell us to do that and the app was down the whole day before. So Uhaul made a mistake and charged us double the cost. You should be ashamed to do business this way.

Thomas K. 
Rating:
1.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
1.0

The box trucks we're well maintained and clean but coustomer service was completely useless. I was also charged for miles that was part of system error but the billing department took care of that issue with ease. Excellent telephone billing service. very bad in store coustomer service.

AHSAN S. 
Rating:
5.0

Just continue the immaculate customer service! Kingdom Blessings to the business and staff

CHERYLDENISE A. 
Rating:
5.0

Maintain the high quality of service provided by the manager and staff.

STANLEYA J H. 
Rating:
5.0

You you guys are the best

LORI M. 
Rating:
5.0

Customer did not leave a comment.

Chandanie R.  |  Overall Experience 
Rating:
1.0

I was not able to move into the storage unit! The access code to the entry doors did not work and once I got help from security the storage unit had a lock on it! We sent hours trying to get online help and finally gave up. We needed to storage boxes immediately because we were moving out that day. We never got access to the unit.

Jackie G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Keisha M.  |  Overall Experience 
Rating:
3.0

It took longer than expected to find my reservation. I was assigned a locker that was occupied.

Ade O.  |  First Impressions 
Rating:
1.0

Staff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck

kurt w.  |  First Impressions 
Rating:
4.0

Great staff, especially the young men that work outside with the giving and receiving of trucks and equipment. They were extremely helpful and courteous.

James U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATEQUONN B.  |  Overall Experience 
Rating:
1.0

I cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn’t understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONE

Edson R.  |  Overall Experience 
Rating:
4.0

I have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.

Andrea J.  |  Overall Experience 
Rating:
3.0

It takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.

MARKA W.  |  Overall Experience 
Rating:
5.0

Monica outstanding

TIM A.  |  Overall Experience 
Rating:
5.0

Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Thank you!

IAIN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natasha r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CURTIS J.  |  Overall Experience 
Rating:
5.0

The staff were very professional and helpful, and also friendly

Gilberte J.  |  Overall Experience 
Rating:
4.0

The only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!

Elizabeth J.  |  Overall Experience 
Rating:
2.0

Thank you

Jayne L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

enmanuel m.  |  Overall Experience 
Rating:
1.0

I will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.

Suedulari S.  |  Overall Experience 
Rating:
2.0

If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!

TeJim G.  |  First Impressions 
Rating:
5.0

I am an existing customer . Couldn’t have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.

Theresa L.  |  First Impressions 
Rating:
5.0

very professional staff

Harold L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adarrelya P.  |  Overall Experience 
Rating:
5.0

The staff that helped me with my storage unit was pleasant and helpful

kenneth b.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Suedulari S.  |  First Impressions 
Rating:
3.0

Front desk staffing on a weekend can be worked on. There was only one staff attending to a long queue of people including those with minor issues. Visited during the week and thought it was because of the week day.

Nicholas E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephanie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  First Impressions 
Rating:
4.0

I would have provided 5 stars if there was more than one customer service representative at the window to prevent long lines and if the AC actually worked because it is what I paid for except did not receive AC on any of the floors except the main floor. Additional cost should instead be refunded to clients who paid for that feature.

Aleah G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonard W.  |  Overall Experience 
Rating:
5.0

They staff was very helpful

Nick R.  |  Overall Experience 
Rating:
3.0

Good service

TARIQUN N.  |  Overall Experience 
Rating:
5.0

“I was very comfortable with the facilities except for the bathroom in the units area,it is always nasty and no hand soap;I do not blame the workers for all of it; but you still did not do your part! Thank you and may God bless your business in every area that he knows how.”

ANN MARIE G.  |  Overall Experience 
Rating:
5.0

everyone was Amazing

MARILYNA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vishwanauth R.  |  Overall Experience 
Rating:
5.0

U-Haul Jamaica Nyc have figured out what many needs to take a page from. The dedication to their jobs, and the calm listening voices of the staff, exemplifies professionalism.

VADEN R.  |  Overall Experience 
Rating:
2.0

Charles Hampton is useless, he does not listen, I ordered boxed online and he could not find where they were. I had to request a refund. Melissa Toussaint DOES NOT know how to talk to customers she needs training. I met Darnell Gore twice he help me out and made suggestions as to what I should do even though I had to rent on two separate days and paid a little more he was EXTREMELY helpful polite and even smile, nice guy, right business attitude, he is who your company needs. He saved the day TWICE.

VADEN R.  |  First Impressions 
Rating:
5.0

I never have a issue besides the long lines may need more employees inside to help out. Over all everything is great manager always helps and multi task by helping the employees when help is needed.

Shanay W.  |  Overall Experience 
Rating:
5.0

Very convient clean well lighted and safe cameras.Thankyou greatly apreciated

Lisa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheikh I.  |  First Impressions 
Rating:
4.0

No complaints. Staff was quite professional (though understaffed?)

Leslie L.  |  Overall Experience 
Rating:
5.0

I would recommend u-haul for the services it provides in store and online to assist you with your moving or storage needs.

iris h.  |  Overall Experience 
Rating:
1.0

I moved out and u haul staff are still taking money out of my account. The cleaning lady that works on Friday is such a dear and she keeps the facility clean and is very helpful.

Collette J.  |  Overall Experience 
Rating:
5.0

Everything was excellent, from the staff to the facility. Smooth experience 👍🌟

Heidy Nicole L.  |  Overall Experience 
Rating:
5.0

I was happy with my choice to store with U-Haul. The price was reasonable and I had easy access I and out of the facility. I would use them again.

Linda K.  |  Overall Experience 
Rating:
5.0

Great I’ve used this storage facility twice and would recommend it to everyone thanks again

Samuel S.  |  Overall Experience 
Rating:
4.0

The staff is usually very friendly and helpful. I’ve never had an issue with the facility except for earlier this year. Overall my experience has been good.

SERITA J.  |  Overall Experience 
Rating:
5.0

Both my move in and move out was effortless. The staff was very accommodating and helpful. Thanks

Shawn B.  |  Overall Experience 
Rating:
5.0

This storage's team is professional, friendly and helpful. I appreciate they support. Summarizing, they are the best team.

Jose D.  |  First Impressions 
Rating:
5.0

The staff and worked with me in helping me keep my unit secure. Very understanding caring And crew of people here.. thank you all

Denise R.  |  Overall Experience 
Rating:
5.0

Great Service

FLOYD M.  |  Overall Experience 
Rating:
5.0

Very present and helpful staff and management. Seems like a well-run ship.

James C.  |  First Impressions 
Rating:
5.0

Satisfaction

Valentin B.  |  Overall Experience 
Rating:
5.0

The staff was very accommodating and helpful.

ANNETTE G.  |  Overall Experience 
Rating:
4.0

For someone who usually asks a lot of questions, the staff did not mind addressing them. My only feedback is parking availability for customers who are moving in or out of the storage space.

Jovan B.  |  Overall Experience 
Rating:
5.0

Thanks for your service will be back

Deloris C.  |  Overall Experience 
Rating:
5.0

The staff at the Douglas Avenue location were courteous and very helpful to obtain a storage unit that can accommodate all of the furniture and items needed to be stored.

iris h.  |  First Impressions 
Rating:
5.0

Everyone I encountered from the time I walked in until the morning return was excellent and extremely helpful. I couldn’t ask for more helpful and friendly caring staff members. I was treated great

Denise R.  |  First Impressions 
Rating:
1.0

the customer service is poor when i came in i waited for one hour to move in because they couldnt find the right storage size for us and also the access card always said access denied

Maryjane S.  |  First Impressions 
Rating:
4.0

There was only 2 persons working, the wait was long. However, the service from Elizabeth was excellent. She made a difficult day so much better. Thanks

Shawn B.  |  First Impressions 
Rating:
1.0

I was surprised in the lack of staff and the long wait times. I was able to make a reservation fro a truck and storage. The storage container assigned was filled which caused a delay with unloading.

Valerie A.  |  First Impressions 
Rating:
5.0

Thoroughly professional. All staff is courteous and helpful.

GENEVIEVE P.  |  Overall Experience 
Rating:
5.0

I have been renting at this U-Haul facility for about four years it’s pricing is very affordable and reasonable they have excellent and professional customer service. I recommend to all

EVETTE S.  |  Overall Experience 
Rating:
5.0

One of the BEST Uhaul facility I have ever store my things. No problem what so ever. GREAT STAFF..

Jose N.  |  Overall Experience 
Rating:
5.0

Thank you I will be coming back if and when I need to

Doloris C.  |  Overall Experience 
Rating:
5.0

Easy and simple.

Ashley M.  |  First Impressions 
Rating:
1.0

I had so many issues...I will never use uhaul again... 1. I filled up the rank & was not refunded the overage 2. They had no disc locks for my storage 3. Most IMPORTANT the location

LISA M.  |  First Impressions 
Rating:
5.0

Have some coffee and donuts. While you wait.

RAYMOND W.  |  Overall Experience 
Rating:
5.0

Thumbs up

Geraldine M.  |  Overall Experience 
Rating:
5.0

good service.

angie s.  |  First Impressions 
Rating:
1.0

TERRIBLE. Staff was inattentive. The process was way too long (2.5hrs).No instructions on how to access my unit or how to check in. The store lock not taken off. Had to walk back to office 3 times.

Shondell B.  |  First Impressions 
Rating:
1.0

If I could give uhual 0 stars I would. Vermin eat my storage unit and uhual didnt even bother to notify me. But the worst part was management. I cant wait to make this public with pictures.

VANESSA R.  |  Overall Experience 
Rating:
5.0

My only recommendation is to hire more staff. Even though my rental experience was exceptional with both employees, this facility is incredibly understaffed for the volume of clientele they have.

tarina h.  |  Overall Experience 
Rating:
5.0

This is the only uhaul location have been to where the customer service is always excellent, the entire staff has great CS. Place is always clean, especially the bathrooms.

shereen w.  |  Overall Experience 
Rating:
5.0

Staff made my experience great They are professional, friendly and helpful. They even helped with my bag to my Uber! Thank you Michael, Brianna, John, and all the other ones I don't know their names.

katia l.  |  Overall Experience 
Rating:
5.0

Jonathan was awesome!!!

tarina h.  |  First Impressions 
Rating:
4.0

Overall satisfied with my experience.

Norman A.  |  Overall Experience 
Rating:
5.0

Its clean and convenient near my home

Adarrelya P.  |  First Impressions 
Rating:
4.0

Staff is very slow.. and not very knowledgeable of whats happening

arjune s.  |  Overall Experience 
Rating:
2.0

It was incredibly hard to access my locker without having to lock my vehicle and my locker each time and neighborhood wasn't safe. Nobody was there in the afternoon to check out of my locker.

Tyler B.  |  Overall Experience 
Rating:
4.0

Staff were all knowledgeable and helpful

Shanny H.  |  Overall Experience 
Rating:
5.0

My ubox was stored at this facility. The manager worked with me and went above and beyond to make sure that my ubox was delivered on the day it was supposed to be delivered.

Blair W.  |  Overall Experience 
Rating:
1.0

The delivery person was great, the problem was everything leading up to it. My box was late and I was not notified. I had to call several times and spoke to many people who were not very helpful.

Sherita R.  |  Overall Experience 
Rating:
1.0

Disgusting and nasty customers

slyvina r.  |  Overall Experience 
Rating:
5.0

The lady from the front desk counter was ABSOLUTELY Amazing, her customer service skill were very good.

Annette B.  |  First Impressions 
Rating:
5.0

I was treated with respect every one treated me with respect

Beverly M.  |  First Impressions 
Rating:
4.0

EXCEPT FOR ISSUES WITH CHECK IN CARD WHICH MALFUNCTION A COUPLE OF TIMES

Charles O.  |  Overall Experience 
Rating:
5.0

More places to park your vehicle or the uhaul truck while unpacking either or.

APRIL S.  |  Overall Experience 
Rating:
2.0

In the past, Staff and Management were often helpful (when I was a paying customer). However, on the day of my move (closing out my TWO units) it was a total disaster!!

CONSTANCE,F L.  |  Overall Experience 
Rating:
1.0

Ubox should have been ready at 10am, got there and Shawn said the forklifts broken & couldn’t give a specific time on when it would be fixed.Took over 2 hrs to get it fixed. Got the box at 12:20pm.

Kevin D.  |  Overall Experience 
Rating:
5.0

I'll be back

Patrick K.  |  Overall Experience 
Rating:
1.0

Service was very slow. Staff was very unorganized and misinformed.

Allisa O.  |  First Impressions 
Rating:
4.0

I'm pleased with service and units.

SHARON M.  |  Overall Experience 
Rating:
5.0

Good Servie

SHARON M.  |  First Impressions 
Rating:
5.0

Staff was patient, kniwlegable and courteous.

veronica p.  |  First Impressions 
Rating:
5.0

Great service. Friendly folks. Lydia is AMAZING.

Sam A.  |  Overall Experience 
Rating:
2.0

I went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I w

Duncan M.  |  First Impressions 
Rating:
5.0

It was fast easy and the associate who helped me Sean Gomez had helped me and was very polite and helped me understand everything he saw a line and took action and helped me right away.

Samuel S.  |  First Impressions 
Rating:
5.0

Beyond my expectation. Was put together by a GENIUS who really studied people and circumstances. Courteous staff too..Jermaine from DC and Jason from NY. Thanks U Haul. Keep up the excellent work.

joanne m.  |  Reservation 
Rating:
2.0

There was trouble in locating our U-Boxes and it took several phone calls to track them down. The U-Boxes weren't ready on time as promised for the movers and were given a single trailer for 2 U-Boxes

Eileen H.  |  Overall Experience 
Rating:
5.0

They where very very lenient, I appreciate your services. Thank you guy.

eguan l.  |  Overall Experience 
Rating:
5.0

very comfortable and clean

Anurak S.  |  Overall Experience 
Rating:
4.0

Access hours should be later and the rooms have open tops which isn't completely secure and allows dust and insect infiltration.

SHAH F.  |  Overall Experience 
Rating:
4.0

Management and staff are professional and helpful.

DAVID G.  |  Overall Experience 
Rating:
5.0

I did not see the facility as I had a U-Box shipped from CA to NY and it was delivered to our address. However all was as promised. It was delivered the day it was promised in great condition.

TERRI B.  |  Overall Experience 
Rating:
3.0

Uhaul is a RIP off they have to straighten out who ever takes care of the bill if u dont watch ur bill they will over charge u but other than that everything else is good.

TIWANA S.  |  Overall Experience 
Rating:
4.0

The communication was not well. My account was wrongfully charged, which was after i was told me account would not be charged by kelly paramesan. Other than this unfortunate action. Above average

SAKIYNA M.  |  Overall Experience 
Rating:
5.0

Great except you have too much business not enough staff to service it. After removing ALL of stored items 09/29, raking empty photos & stood in line on 9/29 & 9/30 to ckout. I couldn't do so.

Wilton W.  |  Overall Experience 
Rating:
5.0

U-Haul in Jamaica at Douglas Avenue was very very professional and answered all the questions that I needed to be answered they were very respectful and I will always recommend U-Haul in Jamaica on Do

Rose C.  |  Overall Experience 
Rating:
1.0

The managers don’t know how to deal with customers

shane v.  |  Overall Experience 
Rating:
5.0

Every staff member I interacted with was great and very helpful! I will be using this UHaul location again!

Scott B.  |  Overall Experience 
Rating:
1.0

I have never used Uhaul of Jamaica. I returned this box on August 10th to Uhaul Canyon Country, Calfiornia. Get your records straight!

Jennifer P.  |  Overall Experience 
Rating:
5.0

Very Convenient

nathaniel c.  |  Reservation 
Rating:
5.0

Excellent Customer service. help and support

susan j.  |  Reservation 
Rating:
5.0

My Experience with Uhaul was a good One! I Appreciated the Freindly and Professional manner the employees took care of their business!

Larry B.  |  Overall Experience 
Rating:
4.0

Good storage.

Opal P.  |  Reservation 
Rating:
5.0

Hello i had an amazing experience with uhaul. Even when problems arised that were beyond everyones control the manager Sean and worker shauday are the best. Thank you for taking care of me! Amazing!

lashaun b.  |  Overall Experience 
Rating:
2.0

When I called to check in on delivery for my ubox, I was tossed around to multiple different people and spent hours on the phone until someone was able to actually help me.

Sandeep S.  |  Overall Experience 
Rating:
1.0

this location sucks! Go somewhere else.

Sherrise P.  |  Reservation 
Rating:
5.0

I never visited the Jamaica facility, as our U-Box was picked up from there by McKoy Movers for delivery to NYC. The site manager, Amanda, was so helpful with all my questions over the phone. Thanks

michael e.  |  Overall Experience 
Rating:
5.0

They were very helpful and delivered our storage box when we requested it. The service was great.

Judith m.  |  Overall Experience 
Rating:
5.0

The staff was very pleasant and even though the customer before me was very unpleasant and rude the clerk handled the situation very professionally. Always rent from UHAL at this very location.

sharon s.  |  Reservation 
Rating:
5.0

Kelly, Office Manager was a Great Help. She is Sincere and Customer Care Oriented. I really appreciate her assistance. Thank you Kelly

khosrow y.  |  Reservation 
Rating:
4.0

Thank you and God Bless!

deborah m.  |  Overall Experience 
Rating:
3.0

I move out before the other rent was due, and they harass me at my home and job, and I did not owe any money.

jermaine b.  |  Overall Experience 
Rating:
5.0

Thank you to the manager and staff who helped out tremendously even when it was temporarily unavailable for storage access. They went the extra mile to accommodate our needs.

APRIL S.  |  Overall Experience 
Rating:
4.0

No extra comments

Roberta S.  |  Overall Experience 
Rating:
1.0

Are all these reviews fake or something? Worst experience Ive ever had at a Uhaul or... really any business ever, really. Just so bad, this place is totally disorganized to a hilarious level. Avoid.

LAURA B.  |  Overall Experience 
Rating:
1.0

My movers had to wait over 2 hours just for the u-boxes to be loaded to a trailer. I tried calling several times and no one would pick up the phone. Ridiculous.

Olivia S.  |  Overall Experience 
No reviews have been submitted for this location.

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