Customer did not leave a comment.Jose D. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Johnson City
Johnson City, NY 13790
Services at this Location:
- Mon-Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Johnson City NY Office and everything on that side of the move was excellent. They delivered the empty boxes to my previous home on the requested date and picked up the loaded boxes as promised. It all fell apart after you picked up my loaded containers. They were picked up on 7/11/2 and were promised to be delivered to my new residence on 7/22/22 however they never left NY until 7/20/22 arriving in Lynchburg VA on 7/21/22 and Lynchburg would not deliver them until 7/25/22. I had Help lined up for the 22nd to unload the boxes with friends and family taking off work and traveling to help me. Unfortunately they were not able to stay around or take more time off work to be here 3 days later. So my wife and I who are seniors along with my son had to unload them alone. I was told that I would be compensated $50 a day for the late delivery. I it has been 3 weeks and I have not been reimbursed yet so I called to find out what is happening with the credit, Waited on hold for close to 1/2 an hour and was transferred twice then told that I would have to wait for a call back in an Hour to an hour and a half no call back 2 Hours later so I called back. Then they told me it has to be handled in the receiving location in this case Lynchburg VA. I was transferred there and low and behold the supervisor who has to handle it is gone for the day. we'll see if I get a call back tomorrow.Christopher D.
Johnson City Uhaul is greatRay D.
Customer did not leave a comment.Yris D. | Overall Experience
Customer did not leave a comment.MANAR S. | Overall Experience
Customer did not leave a comment.Denise O.
Very professional personnel, would highly recommend your company. Thank you for your help.KENNETH J.
Pleased with how smooth and convenient this entire process was. Thumbs up all aroundDavid W. | First Impressions
Customer did not leave a comment.JOHNROBERT C.
Thank youMichael M. | Online Move In
I like turtles.Mick M. | First Impressions
Justin very professional Clean great running vehicle Pleasure doing business with youTom M.
Great service and customer relationsSteven M.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Jeffrey D.
Customer did not leave a comment.Hope D.
The staff was always friendly and provided fast service. I highly recommend U-Haul storage in Johnson City NY.Alex K. | Overall Experience
Mia has an amazing work ethic and is always smiling. She is a wonderful representative of UHaulJason B.
Customer did not leave a comment.michael K.
Overall good experience with good customer service. They had to pushback the delivery of our boxes by a day which caused us to adjust when we had people coming to help us unload them. Also, the site in NV that delivered our boxes gave us WAY too many pads. We returned a bunch to a Uhaul there as they would have taken up too much space and the ones we kept were still overkill. I'd say you only need to provide 5 pads per box max, I think I got like over 20!Allen C.
Used your storage units for several years. Had no problems. I will use your storage units again if need arises.Tammy C. | Overall Experience
Customer did not leave a comment.Patrick F. | Overall Experience
The female employee and her assistant which I assume she was training were very polite and helpful.Michael E.
Everything was excellent! Give them a raiseMark S.
Always excellent equipment and service!John F.
Customer did not leave a comment.Don W. | First Impressions
Customer did not leave a comment.Wendy R. | First Impressions
General Manager and staff members were great. Very pleasant, helpful, and professional. Thank you U-Haul. Melissa C.MELISSA C. | Overall Experience
Customer did not leave a comment.Bruce A. | Overall Experience
Customer did not leave a comment.Frank S.
The van smelled strongly of cigarettes, which ended up giving both of us very bad headaches for the rest of the nightDevin L.
Mia at the Johnson city, ny location did a great job assisting me. Fantastic customer service skills!Kyle P.
Mia was awesome and helpful the entire process !Anthony F.
Customer did not leave a comment.Johanne C. | Overall Experience
Customer did not leave a comment.Terri W. | First Impressions
Very helpful staff. Quick and efficientChris M.
Customer did not leave a comment.erik K. | First Impressions
Customer did not leave a comment.Debra R. | Overall Experience
Excellent communication and very helpful staff.Taly M. | Overall Experience
Customer did not leave a comment.Kristie C. | Overall Experience
Mia is the best customer service agent everJennifer J.
When renting truck, associate can come out and go over truck with customer. Make sure their questions are answered.Shanna B.
Customer did not leave a comment.Arden G.
Manager at this location is fantastic. Goes above and beyond.Vincent L.
Mia was very polite and professional!! She's the best!!Bob Z.
Super clean location. Friendly and helpful staff. Uhaul main office had overlapped reservations. Drop off location called to check when I could return. They were very understanding about my constraints, which made me want to help them.Tonnia S.
Manager is so kind and helpful office staff friendly, efficient, and fast. I will recommend this site to everyone I know.Caroline P.
Customer did not leave a comment.Caroline P. | First Impressions
This service was very professional and helpful you guys are awesomeMarquis M. | First Impressions
I have used this storage for 7 years with no problems and I continue using it until I move out of the state very good clean place and reputable placeSherry D. | First Impressions
Loved the service would highly recommend 💚Fiona M.
They were really great to work with and accommodating. had no issuesAlisha S.
Customer did not leave a comment.Denise B.
Customer did not leave a comment.Charles B. | First Impressions
Customer did not leave a comment.Tasha B. | First Impressions
Customer did not leave a comment.Carolyn G. | Overall Experience
This location is also in an excellent area. My experiences in other facilities that were owned by other companies was horrible. In fact if the three units we have had in the past, all three were flooded and we lost almost everything in our units. This Uhaul location is excellent and the staff is friendly yet business minded. It was a pleasure dealing with them!!Patricia D. | Overall Experience
Christian I'm Vestal was awesome. Hen he realized that they didn't have the vehicle I needed he found one in JC and reserved it for me making the entire transaction simple.Francis S.
Thank you very much for your expert help! Great experience. Excellent process with associates during check out and equipment was ready to go and perfectly clean! Wonderful, thank you!Kenneth W.
Customer did not leave a comment.Danielle C.
Customer did not leave a comment.Thomas W.
Friendly, clean, and good service.Frederick G.
Customer did not leave a comment.John B.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Sarah M.
Customer did not leave a comment.mehmet K.
Customer did not leave a comment.mehmet K.
Very nice and very professional costumer service.LUIS S.
Customer did not leave a comment.Will C.
Justin and team at the Johnson City location were extremely helpful after what could have been a complete fiasco. I made a reservation back in February for a storage unit at the Front St. location in Binghamton, NY, confirmed the reservation 3 times, only to find out when I arrived at the Chenango St. office - after flying 3,000 miles from California - that the Front St. location didn't have any units available. It was explained to me that when customers are transferred to the call centers - which is often the case since the locations are too busy to answer the phone - the representatives at the call centers will make reservations WITHOUT checking with the actual physical offices/locations (only 2 in Binghamton) to see if they have storage units available. HOW AND WHY IS THIS ACCEPTABLE? The staff at Front St. suggested I try Johnson City again to see if they had anything available. I got back in my rental car and was on the phone for 30 min. with a rep at the call center named Jasmine who was extremely helpful, and who thankfully was able to find a UBox container at the Johnson City location so I could move my twins' belongings from their dorm into the container for the summer. What can UHaul do to improve? CHECK AVAILABILITY AT THE ACTUAL LOCATIONS BEFORE CONFIRMING RESERVATIONS. It is unbelievable that this is how reservations are made, and is actually fraudulent and deceitful. Thanks again to Justin and staff in Johnson City, NY who helped provide a solution to an otherwise stressful situation.Anna N.
Great service and staff. Everyone was so helpful. i loved the uboxes!!Claudine M.
Customer did not leave a comment.JOHN D.
Quick service.. easy to rent and return.Jane P.
Customer did not leave a comment.Danette R.
Everything went well, as always because I have always used this company .TOSHAROSEZELLE B.
Customer did not leave a comment.Kerri Lee L.
Customer did not leave a comment.Cynthia T.
All of your employees are very professional and took the time to answer any questions. Today Mea your employee stopped what she was doing to serve me and help check me out. Very pleasant and very professionalâ€¦ Thank you UhaulMichael D.
this sight was perfect! Lots of parking, easy to find, clean everything. By far the best Uhaul sight I have ever been too.Oscar S.
Customer did not leave a comment.MOHAMED A.
Customer did not leave a comment.Rasheedah F.
Truck was Beaten on outside appearance. It was clean inside but smelled of cigarettes.KEITH C.
Have just stored my stuff so don’t have experience with the business over time, but so far excellentDeborah C. | First Impressions
Customer did not leave a comment.DANIEL W.
The lady who helped us was amazing! Very friendly! Thank youKayleigh M.
Customer did not leave a comment.sharise S.
Water damage to some of my paperwork and other thingsSaida F. | Overall Experience
Customer did not leave a comment.John C.
Customer did not leave a comment.David R.
Keep doing outstanding customer service You guys were great thank you so much for all your helpFrancis E.
Customer did not leave a comment.Francis E. | First Impressions
Nothing everything was very good customer service was very good and friendlyEarl S.
Always a pleasure to do business with the JC location! Thank you for all your help!RICHARD R.
I want to thank you for your kind and courteous service from you and all your staff that attended to my needs during the time I needed a storage unit.Robie B. | Overall Experience
I had a positive experience during my two month rental and would recommend your facility to others.Cynthia K. | Overall Experience
U-Haul's website allows the storage units to be overbooked, so when I first arrived they didn't have the unit I reserved. They only had 1 garage size unit available. After waiting a few hours for a customer to move out, I was accommodated with a storage unit that was bigger but will cost me 73% more than the original reservation. The general manager of U-Haul Moving & Storage Of Johnson City was great and as accommodating as he could be. U-Haul's system, however, is poor.MELISSA T. | First Impressions
always a satisfied customer with UhaulTyra R. | Overall Experience
Nothing, your employees are so kind and nice. They are really good people. You're lucky to have those two.PATRICIA L.
Customer did not leave a comment.Craig A. | Overall Experience
Mia was wonderful to work with! Helpful ,informative,gave great advice. Made the experience so easy,and painless.Christina D. | First Impressions
Customer did not leave a comment.Martin K. | Overall Experience
My experience from beginning to end was excellent!! All of the employees were very nice, would definitely recommend this location to all my Family and Friends!!MONTRELLE L.
I wish when I was booking this with a csr. The csr would of told me the until was on the top of another unit. How in the world do you guys expect people to lift beds in sofa the high off the ground in then when I ask do they have something on the bottom I was told no. So If I didn't need the unit I would of canceled. But how 🤔 am I going to get my things downAnthony M. | First Impressions
Customer did not leave a comment.Sandra C. | Overall Experience
Customer did not leave a comment.Anne H. | First Impressions
Customer did not leave a comment.LAURAMICHELLE P.
Very impressed with facilities, with doubt the nicest storage complex I have seenMichael P. | First Impressions
Customer did not leave a comment.Eileen S. | Overall Experience
Give me a wrong information about the rent and don't give me the van on timeELENA E.
Customer did not leave a comment.Isaiah T. | Online Move In
I would have to think but for right now. You guys were great an very polite an helpfulDalton C.
The staff at this location made the scheduling & pickup process very easy and enjoyable. I will definitely rent from here again! Doug L.DOUGLAS L.
Customer did not leave a comment.farhan s. | First Impressions
Customer did not leave a comment.farhan S.
Customer did not leave a comment.Getro M. | First Impressions
We left an important document in the truck and the staff called us immediately to let us know. We were able to retrieve it quickly. Thank-you!Deborah K.
Customer did not leave a comment.LESLEA P.
This was an amazing experience overall. The only suggestion I have is to have someone tidy up the bathrooms a little more. There were a few times they were pretty bad.Karley T. | Overall Experience
Customer did not leave a comment.Frank O.
Customer did not leave a comment.Deborah B. | Overall Experience
Customer did not leave a comment.TINA B.
The trailer is not very goodLORNE C.
The group in JC runs like a well oiled machine! Always helpful- quick and efficient. Thank you Justin and Mia for all your help!RICHARD R.
very friendly and good service thank youLuis V. | First Impressions
Customer did not leave a comment.COLIN M.
The manager was very nice and friendly they was very helpful and it was well kept up very clean I would tell my friends and family to come thank you so much for being there for me in my time of need.Latasha L. | Overall Experience
THIS REVIEW IS FOR PERSONNEL USE ONLY. I DO NOT WANT MY NAME TO BE ASSOCIATED WITH OR ATTACHED TO CUSTOMER REVIEWS PUBLICLY VIEWED ON YOUR WEBSITE. THANK YOU FOR YOUR COOPERATION.Cynthia K. | First Impressions
Customer did not leave a comment.Christopher D.
Staff Always pleasant and helpfulGeraldine N. | First Impressions
Customer did not leave a comment.Brittney D. | Overall Experience
Seamless process all around, with the versatility of the UBOX services like delivery etc I would highly recommend to anyone.Andrew S.
Customer did not leave a comment.Tina R.
Customer did not leave a comment.Melissa R. | First Impressions
Great professional quick serviceLATOYIA T.
My only suggestions would be to have an outside light in the area where after-hours returns take place (although this might be impossible because of neighbors) and to please not park vehicles along the west fence in back by the loading docks because they make it hard to â€œswingâ€ around by limiting the available room to turn a u-turn when returning a trailer.Todd W.
Customer did not leave a comment.Penny Sue F. | Overall Experience
Customer did not leave a comment.Thomas M. | First Impressions
Customer did not leave a comment.Bradford F. | Overall Experience
It all worked out very wellDUANE G.
Excellent staff and so helpful.Tina B. | First Impressions
Customer did not leave a comment.KEVINJEFFREY SR H.
In the past my U-haul experience has been poor but Johnson city U-haul experience and customer service is hands down the best ever and I only meet two staff the female Amelia and owner Mr Camacho definitely get a standing ovation. In all areas of performance. Thank you for making my U-haul experience superb.Susan S. | Overall Experience
The staff is professional both in person and over the phone. They made the whole experience very easy. Every time I would go to the storage unit, the building was always clean.Michelle P. | Overall Experience
Thank you for accommodating us upon arrival with no waiting and giving us such a great expereince.New York State A. | First Impressions
Smooth easy transaction. Personal help was fantastic ThanksPaul B.
Customer did not leave a comment.GARY A.
Both pick up and drop off were smooth and quick. Friendly staff.Robert S.
Customer did not leave a comment.Donald S. | Overall Experience
Rate per mile to high. No matter when or where you try to get a truck can't seem to rent for more than 24 hours. How people move in 24 hours. Maybe change name 24 hour rental only.SCOTT D.
Customer did not leave a comment.Anne W. | First Impressions
Get a dealer in the Norwich NY area their own Auto Transport (AT) So that we don't have to go 50 miles EACH way to rent one. That makes it 100 miles to pick-up and 100 miles to return. I'll be looking else where next time for a (AT) if you can't do better than this.KEITH T.
I nothing to say bad I was treated with so much respect friendly services the customer service was fantasticANTHONY J.
Customer did not leave a comment.Martin C. | Overall Experience
Customer did not leave a comment.Angela D. | Overall Experience
Customer did not leave a comment.Terri R.
Customer did not leave a comment.Jeanette R. | Overall Experience
Was 15 min late opening store gas was under 1/4 which took me 20 extra min to get gas and get to my location as I was lateDoug H.
Customer did not leave a comment.RICHARDA JR R.
Picked up truck with the right front tire 30 pounds under pressure! And then I had to fill the tank of which I barley used and did not get reimbursed for. Plus I ordered a furniture Dolly of which I did not get. Yes refunded for it but still. No reason to pay over $250 between rental and gas for a damn small moving box truck. Will not be using you again.Kaitlin T.
Justin,Mia. and the gentleman who checked me in upon return of the rental van(I'm sorry I can't remember his name but I think he was Puerto Rican) they were very professional, kind and very helpful. This was my second time using their services; I will strongly and most assuredly recommend them to family and friends. I had peace of mind and felt well cared for through the whole process. Thank you so much!PATRICIA C.
Professional, Friendly and provided outstanding customer service.STEPHEN C.
Staff was very helpful and pleasant.Vicki R. | First Impressions
Customer did not leave a comment.MICHAEL B.
Great serviceJOHNR C.
Thank you very much. We appreciate your good service - it was perfect!! Jim & Brenda MorriseyJim M. | Overall Experience
Nice jobAMANDAM S.
Uhaul is the always number one the only place that fits all ur needs from movers to storages to truck rentals prices are okay but not really worth the size but overall I wouldn’t rent from anyone else thanks uhaul for having me for over a yearUjuana J. | Overall Experience
Customer did not leave a comment.Kenneth J. | Overall Experience
Yesterday, there was a dead mouse in a trap at the door. Staff should check the traps in the morning, so customers don't have to see dead animals. Upon checking out, I did inform the staff about the mouse. Otherwise, it was clean and neat. And I would recommend this storage facility to others.Beverly V. | Overall Experience
Customer did not leave a comment.Bruce K. | Overall Experience
Customer did not leave a comment.Steve A. | First Impressions
Customer did not leave a comment.Donna R. | Overall Experience
The only reason it wasn’t excellent was it was a bit pricey. That’s the reason for my switch to a new unit.Mary M. | Overall Experience
My experience at Uhaul was very pleasant. I dealt with Mia from the Johnson City facility. She was extremely friendly as well as professional. She went through the steps, one by one until I understood how to use the admittance card and departure. She gave me a tour of the facility and made me feel very comfortable. I would recommend Johnson City Uhaul to my friends.Catherine S. | First Impressions
Customer did not leave a comment.Kim S. | First Impressions
Customer did not leave a comment.Brittney D. | First Impressions
Customer did not leave a comment.Shakela E. | Overall Experience
Customer did not leave a comment.John R. | Overall Experience
Customer did not leave a comment.MCL D. | First Impressions
Very good customer serviceEric T. | First Impressions
Customer did not leave a comment.Justin C. | Overall Experience
Great location- Pleasant staff!Johanne C. | Overall Experience
Customer did not leave a comment.Deanna S. | First Impressions
Went through all instruction with me.Jackie S. | First Impressions
A very friendly and helpful staff member helped meJeanette R. | First Impressions
Customer did not leave a comment.Paul W. | Overall Experience
Five Stars! It was particularly nice to work with your very courteous and knowledgeable staff at this Johnson City, NY facility.Ruth B. | Overall Experience
Customer did not leave a comment.Carletta S. | First Impressions
No issues at all...Lawerence C. | Overall Experience
Instructions to gain access to our unit were detailed and accurate. Unit was clean and dry. It was a pleasant experienceBeverly V. | First Impressions
Staff was extremely friendly and helpful. The facility is clean and very secure. I used an indoor climate controlled storage unit and I felt so comfortable leaving my items here for an extended period. I would happily use them again and recommend others.Eric P. | Overall Experience
Customer did not leave a comment.Elizabeth K. | First Impressions
Awesome staff and the general manager Justin is extremely professional and down to earth. KudosDouglas G. | Overall Experience
I had great customer service from all my dealings with the staff! Especially when it was with Justin . Way above and beyond and will return for further business!!Alicia K. | Overall Experience
Customer did not leave a comment.Aida R. | Overall Experience
Customer did not leave a comment.Christine D. | Overall Experience
Customer did not leave a comment.Volodymyr K. | Overall Experience
Customer did not leave a comment.BONITA T. | Overall Experience
Customer did not leave a comment.Tally M. | Overall Experience
Storage unit was clean and close to Binghamton university. So glad we stored everything there over the summer. Wish we had thought of that sooner. Very pleased with customer serviceAnne H. | Overall Experience
The only problem we had was the access card didn’t work when we returned to get in to facility. But it was during office hours so we got access anyway.Ann C. |