Make sure there are no leaks in the ceiling of trucks. It was raining the day I moved and one spot got wet which happened to be where my $2,500 mattress was. I'm still letting it air dry. We didn't have anything in the back that had liquid in it. Otherwise, the lady at the counter was awesome!
Cynthia W.Customer Reviews for U-Haul Moving & Storage of Johnson City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle was in very bad shape and ran very bad paid 162 for a uhaul that was an absolute wreck
Douglas L.The staff at this location are excellent! Very friendly and customer focused.
DOUGLAS L.All the areas I saw were very clean. The staff was very helpful.
Karen S. | First ImpressionsLocation is great. Staff and a general a manager make the rental process fast and easy.
heather Z.This location has a great General Manager. He is always easy to work with. He makes the rental process quick and easy.
Heather Z.Dana was very helpful!
Marcus P.So far so good. First time using a unit so I haven’t actually used it yet
Vincent T. | First ImpressionsThe 10' truck that I rented was not as good as other UHaul trucks that I have rented in the past. The truck had about 110,000 miles on it and the handling on the highway and the impact when hitting bumps on the road reflected the age of the truck. The staff was friendly, but I filled out all of the rental information before the truck was ready, and then I had to fill it all out again when the truck was available.
David P.We've used this U-Haul facility for both storage and truck rental multiple times over the years for kids moving and different events family and life events it's always been predictably great
Thomas E.The Johnson City U-Haul office is truly the best-
Eileen S. | First ImpressionsJust keep up the amazing work.
Riley C.Good service!!! 😊😊😊😊😊
Harriet P.Mia was wonderful. Informative and helpful.
Beverly M. | First ImpressionsVery friendly staff, knowledgeable very easy to set up my storage.
Kevin W. | First ImpressionsStaff is super friendly and helpful
Jonathan H. | Overall ExperienceGood experience so far 👍🏼
James L. | Overall ExperienceAll reps were great, but Mia was exceptional. I will definitely rent from this location again.
Carolyn C.The manager, Justin Comacho, I was very helpful and thoughtful.
Bridgett L. | Overall ExperienceJustin, Mia, Blair … the entire staff was so professional and helpful. Would highly recommend this location!!
Anna N.The employee was amazing! I had several questions and concerns once I spoke with her a weight was lifted off my shoulders.
Hazel S.I recommend the facility be exterminated regularly. There were many spider webs & spiders.
Tracy W. | Overall ExperienceThe Johnson City NY Office and everything on that side of the move was excellent. They delivered the empty boxes to my previous home on the requested date and picked up the loaded boxes as promised. It all fell apart after you picked up my loaded containers. They were picked up on 7/11/2 and were promised to be delivered to my new residence on 7/22/22 however they never left NY until 7/20/22 arriving in Lynchburg VA on 7/21/22 and Lynchburg would not deliver them until 7/25/22. I had Help lined up for the 22nd to unload the boxes with friends and family taking off work and traveling to help me. Unfortunately they were not able to stay around or take more time off work to be here 3 days later. So my wife and I who are seniors along with my son had to unload them alone. I was told that I would be compensated $50 a day for the late delivery. I it has been 3 weeks and I have not been reimbursed yet so I called to find out what is happening with the credit, Waited on hold for close to 1/2 an hour and was transferred twice then told that I would have to wait for a call back in an Hour to an hour and a half no call back 2 Hours later so I called back. Then they told me it has to be handled in the receiving location in this case Lynchburg VA. I was transferred there and low and behold the supervisor who has to handle it is gone for the day. we'll see if I get a call back tomorrow.
Christopher D.Johnson City Uhaul is great
Ray D.Very professional personnel, would highly recommend your company. Thank you for your help.
KENNETH J.Pleased with how smooth and convenient this entire process was. Thumbs up all around
David W. | First ImpressionsThank you
Michael M. | Online Move InI like turtles.
Mick M. | First ImpressionsJustin very professional Clean great running vehicle Pleasure doing business with you
Tom M.Great service and customer relations
Steven M.The staff was always friendly and provided fast service. I highly recommend U-Haul storage in Johnson City NY.
Alex K. | Overall ExperienceMia has an amazing work ethic and is always smiling. She is a wonderful representative of UHaul
Jason B.Overall good experience with good customer service. They had to pushback the delivery of our boxes by a day which caused us to adjust when we had people coming to help us unload them. Also, the site in NV that delivered our boxes gave us WAY too many pads. We returned a bunch to a Uhaul there as they would have taken up too much space and the ones we kept were still overkill. I'd say you only need to provide 5 pads per box max, I think I got like over 20!
Allen C.Used your storage units for several years. Had no problems. I will use your storage units again if need arises.
Tammy C. | Overall ExperienceThe female employee and her assistant which I assume she was training were very polite and helpful.
Michael E.Everything was excellent! Give them a raise
Mark S.Always excellent equipment and service!
John F.General Manager and staff members were great. Very pleasant, helpful, and professional. Thank you U-Haul. Melissa C.
MELISSA C. | Overall ExperienceThe van smelled strongly of cigarettes, which ended up giving both of us very bad headaches for the rest of the night
Devin L.Mia at the Johnson city, ny location did a great job assisting me. Fantastic customer service skills!
Kyle P.Mia was awesome and helpful the entire process !
Anthony F.Very helpful staff. Quick and efficient
Chris M.Excellent communication and very helpful staff.
Taly M. | Overall ExperienceMia is the best customer service agent ever
Jennifer J.When renting truck, associate can come out and go over truck with customer. Make sure their questions are answered.
Shanna B.Manager at this location is fantastic. Goes above and beyond.
Vincent L.Mia was very polite and professional!! She's the best!!
Bob Z.Super clean location. Friendly and helpful staff. Uhaul main office had overlapped reservations. Drop off location called to check when I could return. They were very understanding about my constraints, which made me want to help them.
Tonnia S.Manager is so kind and helpful office staff friendly, efficient, and fast. I will recommend this site to everyone I know.
Caroline P.This service was very professional and helpful you guys are awesome
Marquis M. | First ImpressionsI have used this storage for 7 years with no problems and I continue using it until I move out of the state very good clean place and reputable place
Sherry D. | First ImpressionsLoved the service would highly recommend 💚
Fiona M.They were really great to work with and accommodating. had no issues
Alisha S.This location is also in an excellent area. My experiences in other facilities that were owned by other companies was horrible. In fact if the three units we have had in the past, all three were flooded and we lost almost everything in our units. This Uhaul location is excellent and the staff is friendly yet business minded. It was a pleasure dealing with them!!
Patricia D. | Overall ExperienceChristian I'm Vestal was awesome. Hen he realized that they didn't have the vehicle I needed he found one in JC and reserved it for me making the entire transaction simple.
Francis S.Thank you very much for your expert help! Great experience. Excellent process with associates during check out and equipment was ready to go and perfectly clean! Wonderful, thank you!
Kenneth W.Friendly, clean, and good service.
Frederick G.Very nice and very professional costumer service.
LUIS S.Justin and team at the Johnson City location were extremely helpful after what could have been a complete fiasco. I made a reservation back in February for a storage unit at the Front St. location in Binghamton, NY, confirmed the reservation 3 times, only to find out when I arrived at the Chenango St. office - after flying 3,000 miles from California - that the Front St. location didn't have any units available. It was explained to me that when customers are transferred to the call centers - which is often the case since the locations are too busy to answer the phone - the representatives at the call centers will make reservations WITHOUT checking with the actual physical offices/locations (only 2 in Binghamton) to see if they have storage units available. HOW AND WHY IS THIS ACCEPTABLE? The staff at Front St. suggested I try Johnson City again to see if they had anything available. I got back in my rental car and was on the phone for 30 min. with a rep at the call center named Jasmine who was extremely helpful, and who thankfully was able to find a UBox container at the Johnson City location so I could move my twins' belongings from their dorm into the container for the summer. What can UHaul do to improve? CHECK AVAILABILITY AT THE ACTUAL LOCATIONS BEFORE CONFIRMING RESERVATIONS. It is unbelievable that this is how reservations are made, and is actually fraudulent and deceitful. Thanks again to Justin and staff in Johnson City, NY who helped provide a solution to an otherwise stressful situation.
Anna N.Great service and staff. Everyone was so helpful. i loved the uboxes!!
Claudine M.Quick service.. easy to rent and return.
Jane P.Everything went well, as always because I have always used this company .
TOSHAROSEZELLE B.All of your employees are very professional and took the time to answer any questions. Today Mea your employee stopped what she was doing to serve me and help check me out. Very pleasant and very professional… Thank you Uhaul
Michael D.this sight was perfect! Lots of parking, easy to find, clean everything. By far the best Uhaul sight I have ever been too.
Oscar S.Truck was Beaten on outside appearance. It was clean inside but smelled of cigarettes.
KEITH C.Have just stored my stuff so don’t have experience with the business over time, but so far excellent
Deborah C. | First ImpressionsThe lady who helped us was amazing! Very friendly! Thank you
Kayleigh M.Water damage to some of my paperwork and other things
Saida F. | Overall ExperienceKeep doing outstanding customer service You guys were great thank you so much for all your help
Francis E.Nothing everything was very good customer service was very good and friendly
Earl S.Always a pleasure to do business with the JC location! Thank you for all your help!
RICHARD R.I want to thank you for your kind and courteous service from you and all your staff that attended to my needs during the time I needed a storage unit.
Robie B. | Overall ExperienceI had a positive experience during my two month rental and would recommend your facility to others.
Cynthia K. | Overall ExperienceU-Haul's website allows the storage units to be overbooked, so when I first arrived they didn't have the unit I reserved. They only had 1 garage size unit available. After waiting a few hours for a customer to move out, I was accommodated with a storage unit that was bigger but will cost me 73% more than the original reservation. The general manager of U-Haul Moving & Storage Of Johnson City was great and as accommodating as he could be. U-Haul's system, however, is poor.
MELISSA T. | First Impressionsalways a satisfied customer with Uhaul
Tyra R. | Overall ExperienceNothing, your employees are so kind and nice. They are really good people. You're lucky to have those two.
PATRICIA L.Mia was wonderful to work with! Helpful ,informative,gave great advice. Made the experience so easy,and painless.
Christina D. | First ImpressionsMy experience from beginning to end was excellent!! All of the employees were very nice, would definitely recommend this location to all my Family and Friends!!
MONTRELLE L.I wish when I was booking this with a csr. The csr would of told me the until was on the top of another unit. How in the world do you guys expect people to lift beds in sofa the high off the ground in then when I ask do they have something on the bottom I was told no. So If I didn't need the unit I would of canceled. But how 🤔 am I going to get my things down
Anthony M. | First ImpressionsVery impressed with facilities, with doubt the nicest storage complex I have seen
Michael P. | First ImpressionsGive me a wrong information about the rent and don't give me the van on time
ELENA E.I would have to think but for right now. You guys were great an very polite an helpful
Dalton C.The staff at this location made the scheduling & pickup process very easy and enjoyable. I will definitely rent from here again! Doug L.
DOUGLAS L.We left an important document in the truck and the staff called us immediately to let us know. We were able to retrieve it quickly. Thank-you!
Deborah K.This was an amazing experience overall. The only suggestion I have is to have someone tidy up the bathrooms a little more. There were a few times they were pretty bad.
Karley T. | Overall Experiencevery friendly and good service thank you
Luis V. | First ImpressionsThe manager was very nice and friendly they was very helpful and it was well kept up very clean I would tell my friends and family to come thank you so much for being there for me in my time of need.
Latasha L. | Overall ExperienceTHIS REVIEW IS FOR PERSONNEL USE ONLY. I DO NOT WANT MY NAME TO BE ASSOCIATED WITH OR ATTACHED TO CUSTOMER REVIEWS PUBLICLY VIEWED ON YOUR WEBSITE. THANK YOU FOR YOUR COOPERATION.
Cynthia K. | First ImpressionsStaff Always pleasant and helpful
Geraldine N. | First ImpressionsExcellent staff and so helpful.
Tina B. | First ImpressionsIn the past my U-haul experience has been poor but Johnson city U-haul experience and customer service is hands down the best ever and I only meet two staff the female Amelia and owner Mr Camacho definitely get a standing ovation. In all areas of performance. Thank you for making my U-haul experience superb.
Susan S. | Overall ExperienceThe staff is professional both in person and over the phone. They made the whole experience very easy. Every time I would go to the storage unit, the building was always clean.
Michelle P. | Overall ExperienceThank you for accommodating us upon arrival with no waiting and giving us such a great expereince.
New York State A. | First ImpressionsStaff was very helpful and pleasant.
Vicki R. | First ImpressionsThank you very much. We appreciate your good service - it was perfect!! Jim & Brenda Morrisey
Jim M. | Overall ExperienceUhaul is the always number one the only place that fits all ur needs from movers to storages to truck rentals prices are okay but not really worth the size but overall I wouldn’t rent from anyone else thanks uhaul for having me for over a year
Ujuana J. | Overall ExperienceYesterday, there was a dead mouse in a trap at the door. Staff should check the traps in the morning, so customers don't have to see dead animals. Upon checking out, I did inform the staff about the mouse. Otherwise, it was clean and neat. And I would recommend this storage facility to others.
Beverly V. | Overall ExperienceThe only reason it wasn’t excellent was it was a bit pricey. That’s the reason for my switch to a new unit.
Mary M. | Overall Experience