Customer Reviews for U-Haul Moving & Storage of Katy

12,878 reviews

20435 Katy Frwy   Katy, TX 77450
(W @ Fry Rd)

(281) 599-8808

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 599-8808

20435 Katy Frwy
Katy, TX 77450
(W @ Fry Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

Great people, clean environment.

Nathan K. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
3.0

Better courtyard service. Employees heart doesn't seem to be on the job....

Isaac S. 
Rating:
5.0

Customer did not leave a comment.

Wanda P. 
Rating:
5.0

Customer did not leave a comment.

Shangzhao S. 
Rating:
5.0

The check in and check out was quick and smooth. I really liked this location. The truck smelled like someone was smoking there, but I don't blame the staff, I blame the person that previously rented that truck.

Guillermo V. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Glen F. 
Rating:
5.0

Customer did not leave a comment.

Hellen O. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Very easy return. Nice location, easy to access.

Kristy G. 
Rating:
5.0

Customer did not leave a comment.

JAN D. 
Rating:
5.0

Customer did not leave a comment.

DANNIVIR F. 
Rating:
5.0

Very quick experience. Very helpful staff.

Bill B. 
Rating:
5.0

Interior was sticky and dirty I did ask that the inside windshield get cleaned which they were happy to do. Overall, this location and the folks there did an excellent job.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Makeita M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Javid V. 
Rating:
5.0

fine local uhaul! Easy to reserve a truck, quick to pickup and return. Excellent!

Patrick W. 
Rating:
1.0

check all equipment prior to leaving property

Aaron S. 
Rating:
1.0

Sent me on the road without checking the tires. Check all tire pressure prior to dispatch

Aaron S. 
Rating:
3.0

I would not recommend this place to anybody because when I went to get a large storage room I was not told that they close at 6 o'clock I went and packed all my stuff got a U-Haul truck it was back door after six and that's a lot to me that's very inconsiderate Concerning all of your customers get out of work at 5 o'clock and gives them an hour to get their things packed over there I never heard of a storage closing at 5 o'clock or 6 o'clock in the evening that I did I'm very upset about it but I got destroyed but I won't be back until this one sorry

charles H. 
Rating:
3.0

I was charge $20 for extra mileage without any reason

Luis G. 
Rating:
4.0

Customer did not leave a comment.

Vahid M. 
Rating:
1.0

Would not help us . Told us to read the sign, and walked off . Very rude and poor customer service

Matthew A. 
Rating:
5.0

No improvements needed. Excellent, quick help.

Javier F. 
Rating:
5.0

Easy pickup and drop off process with the mobile pickup

David D. 
Rating:
5.0

Everything was great. The staff were very friendly and helpful and the trailer performed as it should.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

This location is set up so you just drive the uhaul truck up to a station where they check everything for you and take over. Super easy and great customer service. That being said, I was scheduled to drop the truck off at a different location. When I showed up there they employee told me they weren't accepting uhaul trucks and that they had notified the uhaul company several times. They are the ones who provided me with the address for this location and they were very helpful in assisting me with getting around the construction stuff to safely get back on the road. That being said, uhaul has great people working for them but the company itself needs to seriously update/ overhaul it's system. There's no reason, with today's tech that I couldn't have received some notification that I needed to drop it off somewhere else. Thank goodness I had added enough gas for the extra leg of the trip. Moving is stressful enough without the added last minute obstacles.

Amber G. 
Rating:
5.0

Customer did not leave a comment.

Kent G. 
Rating:
5.0

Customer did not leave a comment.

timothy V. 
Rating:
5.0

El personal que nos atendió en miami no fue muy amigable

Monica G. 
Rating:
5.0

Customer did not leave a comment.

tye T. 
Rating:
5.0

The team at the Fry road Uhaul are great. Friendly and willing to take care of you.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

KIRBY H. 
Rating:
4.0

Loved the mobile pick up. Definitely a great feature. I was able to pick up the truck before the store opened.

Stephanie P. 
Rating:
3.0

Customer did not leave a comment.

Trey W. 
Rating:
5.0

Fast, friendly. Trucks are always clean. Never have a problem with my reservation. Excellent.

Vonda R. 
Rating:
5.0

The customer service at this location is horrible. I wanted to rent an appliance dolly with my 15ft truck and there wasn't one available. So I rented from another location telling them I'd like to return it with the truck at Grand Parkway. As far as I knew it was set up for me to return to Grand Parkway. Apparently it wasn't and the manager at Grand Parkway wasn't helpful and told me I couldn't return it there. She also admitted that they haven't had these dollys for a long time. Unbelievable, I would have thought she would be happy to return this item for me since didn't have any. She was rude and very abrasive. I became very frustrated at how she was treating me and verbalized my frustration and she told me I should take my business elsewhere. Uhaul has a real problem if this is how a manager treats customers in this circumstance. I'll look else where next time I need a rental.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

Barry R. 
Rating:
5.0

Excelente atencion. Recomendado

FRANKLIN G. 
Rating:
5.0

On line/mobile pick up was ridiculously complicated and would have taken forever, even if I had all the required documentation with me when I arrived (which I didn't). Thankfully the in person pick up was fast, efficient, and completely painless.

James C. 
Rating:
5.0

Customer did not leave a comment.

Vaibhav R. 
Rating:
5.0

Great customer service! Will be back!

Peter L. 
Rating:
4.0

Customer did not leave a comment.

Jerry H. 
Rating:
2.0

The gas was on empty and I had to fill it up myself, and the windshield had dirty smudges all over drivers side.

LISA D. 
Rating:
3.0

The kids working over there they very rude and not helpful at all.

Hamza A. 
Rating:
3.0

I've used this location several times in the last 2 months. 1st they tried to hook up a trailer with a flat tire. I had to point it out. The next time I had a 26' truck and asked them to connect the car hauler and they wouldn't do it unless I paid another $20. This time the truck was visibly clean but smelled so bad—cigarette smoke.. other than that, I made it to my destination

Kristi R. 
Rating:
5.0

Customer did not leave a comment.

Halen C. 
Rating:
5.0

Customer did not leave a comment.

HOMER ALFONSO M. 
Rating:
5.0

I tried to rent a storage area at another U-haul facility and the customer service was very unprofessional and unsatisfactory. I decided to try this facility and was glad I did. They were very courteous, highly professional and very friendly. They restored my faith in your company and make me want to continue to do business with U-haul.

Marc T. 
Rating:
3.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Excellent

Joel L. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
1.0

Better customer service, professionalism not there I was lied to, my service dog almost die cause of uhaul ,game playing the entire time from uhaul it was just a horrible nightmare experience and I wish you go out of business my auto transport I run it in on July 23 and on July 24 it's still on my acct I saw them that they rented my trailer to a young couple and it was nevered check in I will not be responsible for whatever happen to it And on top of everything staff ignored me twice during my equipment return I had to detach the trailer myself because they were not helping me uhaul caused me a lot of anxiety and stress not good with people with disability either

myriam A. 
Rating:
5.0

Customer did not leave a comment.

CANDACE V. 
Rating:
5.0

Customer did not leave a comment.

KWEKU B. 
Rating:
5.0

Much better than the other location on grand parkway

HASSAN D. 
Rating:
3.0

long wait, busy location. friendly staff. eqpt malfunctioned and should have been inspected before rental. I lost an hour due to malfunction. staff had to cut chains off trailer gate as they were jammed and impossible to open gate on trailer. location has lots of eqpt available and staff friendly, but losing an hour and fuel to drive back and get it fixed was not fun.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

Enrique B. 
Rating:
5.0

Excellent staff Courteous and knowledgeable Explained the rental process completely. Will return to this location for my next rental. The price is (was) right.

ALFRED S. 
Rating:
5.0

Customer did not leave a comment.

PRATHAB S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

norbert s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

RECCO H. 
Rating:
5.0

One comment on this vehicle. It was clean and operated very well. However, the tire pressure warning was on when I picked it up. The technician put air in the tires. During the day the tire pressure warning came on again. I notes that on return.

Marty T. 
Rating:
5.0

Customer did not leave a comment.

Christina O. 
Rating:
5.0

Customer did not leave a comment.

florentino R. 
Rating:
4.0

The Gentlemens at office need to be alittle more friendtly & Gentlemans

Juan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoseT B. 
Rating:
5.0

Customer did not leave a comment.

ELLEN MARIA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lawrence A. 
Rating:
3.0

Customer did not leave a comment.

Christian B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

The trailer I rented had one of the tail gate chain locking ears broken. Luckily the other side was good to secure the tail gate, but the broken one should be repaired.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

ROSHILVIRA B. 
Rating:
5.0

Customer did not leave a comment.

Jaime T. 
Rating:
5.0

Great people

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

Reason why I’m giving you a poor rating is because parking sucks, it is very hard to get into the unloading spot on a busy day because there is too much equipment taking up room in order to park, and the access hours are the same as the office hours which are inconvenient.

RUSSELL K.  |  Overall Experience 
Rating:
3.0

Very disorganized front desk Check in and check out process is not as simple as they say

Samantha G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL K. 
Rating:
5.0

Customer did not leave a comment.

barry C. 
Rating:
5.0

Customer did not leave a comment.

joseph F. 
Rating:
5.0

👍👍👍👍👍👍👍👍👍

Freddy Euclides V. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
3.0

Customer did not leave a comment.

Andy T. 
Rating:
5.0

Customer did not leave a comment.

Scott Y. 
Rating:
2.0

Train your staff on how to properly represent the company, how to speak to customers and knowledge of the equipment.

Olrick N. 
Rating:
5.0

Customer did not leave a comment.

Beri F. 
Rating:
5.0

Customer did not leave a comment.

FLORENCE C. 
Rating:
5.0

The windshield still has bugs on it.

Sandra A. 
Rating:
5.0

Na

MALCOLM K. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
2.0

Better check in. Waiting 20 min for some one to come back was unacceptable, especially when two people are sitting in chairs outside watching me.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Caleb J. 
Rating:
5.0

Customer did not leave a comment.

OSCAR S. 
Rating:
5.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

Paulo P. 
Rating:
5.0

Very easy

Arthur J.  |  Online Move In 
Rating:
3.0

Some of the worker were lazy. Not the ones who helped me. My online returned did not go smoothly. I had to make some decision about their equipment myself. I couldn't get any assistance from the app or phone.

Sidney D. 
Rating:
4.0

The problem is the staff can't locate my records. I had a one way move from New Jersey to Houston. U-Haul offered one month free storage (month of June). I thought I'd need more space, so I also rented one. I didn't use either (as it turns out). So, yesterday I tried to cancel both for July. Whoever I talked to couldn't locate my records. So, now I don't know what's going on. IF YOU CAN FIND MY RECORDS, please cancel the 2 storage units for July. I'm not sure what more I can do.

RICHARD C.  |  Overall Experience 
Rating:
1.0

Doors wouldn't unlock after 7 pm. I wanted to check to see if the movers put my red dolly in the storage. The card was accepted but none of the doors would open for myself or another person.

JAMES H.  |  First Impressions 
Rating:
3.0

People Skills as a group.

John K. 
Rating:
3.0

The process of checking out customers is way too long. A line of people waiting for either rentals or check-in was several people and the staff was real slow. I had pre-checked in and had to wait about 30 minutes to get to a staff member to check out. The actual experience once I to my turn was quick, but still seems to have some steps that could have been done online. Staff had to get alternate name and phone number; had to make copy of driver license using phone...Things like that slow the process. Still, this is a great place to rent a truck or trailer and I will return.

DAMIAN D. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Paul Valery S. 
Rating:
3.0

I particularly selected this facility because of its location, and it had a first-floor unit available. So, I jumped at the opportunity and reserved it. Unfortunately, when I arrived that was not the case. The first-floor unit I reserved was no longer available even though that is the one I reserved. I made the selection on 6/10 and selected the earliest move in date 6/23. Almost 2 weeks later. Because I already waited almost 2 weeks, I was not able to wait until a unit on the first floor was available again. While speaking with one of your employees I asked how to get a first-floor unit and he told me I can either call back occasionally, or go through the reservation system again, well that didn’t work the first time around why would I do that again so I will be calling to get the unit I originally reserved the first time. Then having to take time and finding people to help move the items again. Being in the customer service industry I know not to promise something that I can not deliver.

Nicole M.  |  First Impressions 
Rating:
4.0

Thank you!

lynitha c.  |  First Impressions 
Rating:
5.0

The people make the place Good job guys

Lee G.  |  Overall Experience 
Rating:
5.0

Uhaul staff was very informative and personable. Their prices are the most reasonable !

Thersea B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDDIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

LAKENZO H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DEVAN L Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B.  |  Overall Experience 
Rating:
2.0

The uhaul store associate at 1633 W Grand Parkway N, Katy forced me to tip him $40 to help me secure a 10 x 15 storage unit. This is bad management.

AN TI L.  |  First Impressions 
Rating:
3.0

The breaks on the truck was a huge safety concern for us driving from Florida to Texas. Just glad the load wasn’t heavier, there were a lot of times the truck just didn’t stop when the brakes were applied. It needs some serious maintenance! Please fix the truck!

Simon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zonetta L.  |  Overall Experience 
Rating:
5.0

Thanks

Eric S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES B.  |  First Impressions 
Rating:
5.0

I dealt with three locations at all three personnel was amazing friendly helpful and funny

Jacqueline D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheldine O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amparo I.  |  Overall Experience 
Rating:
5.0

Friendly, professional and courteous.

Eric S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony t.  |  Overall Experience 
Rating:
2.0

Was Not friendly at all take my money didn't give me a receipt.!. When I ask for receipt told me go down to the other end and get it get it instead of bringing it to me where I paid my money and had a nasty attitude!!! It was a unpleasant experience.

DANIEL L.  |  First Impressions 
Rating:
5.0

Very convenient and useful at a time in life when people are in a transient state of being. I loved that it was a “one stop shop”. I was impressed with getting the first month of storage free. It was a nice bonus to receive the lock free.

Lori R.  |  Overall Experience 
Rating:
5.0

The staff provided great customer service. The hours of location were excellent for me and having 24 hour access to my storage unit.

Donnell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
1.0

For five years my biggest complaint was employees constantly taking up parking spaces at the loading dock. Unfortunately we had to find out that the Security is a joke as my storage was broken in to and thousands of dollars of work equipment was stolen. U-Haul corporate and this location not willing to help us at all. What good is monitoring every storage unit and having cameras if you're not willing to help the people who get ripped off? Based on the way our stuff was stolen it would appear to be an inside job.

DAVID M.  |  Overall Experience 
Rating:
5.0

I’ve used U-Haul at I-10 and Dry Rd for years and the staff has always been friendly and helpful. Their store is well-maintained and super busy which is a great thing; means people like coming there. This location has everything one needs.

Serena B.  |  Overall Experience 
Rating:
4.0

Great place for short time or long time storage. The staff was amazing and great customer services.

Kentla Z.  |  Overall Experience 
Rating:
5.0

Always a pleasure sending business to Michael Capps. He has helped me numerous time and goes above and beyond for his clients. High Five to Capps!

Tyler J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakiki H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donnell H.  |  First Impressions 
Rating:
3.0

Too expensive

Shelie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD OBEDIAH S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LILIANA O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

miguel b.  |  Overall Experience 
Rating:
5.0

Lesley was great and very professional. She helped me get through a hard situation withy storage fees. Thanks Uhaul......

Dion W.  |  Overall Experience 
Rating:
1.0

I will never step foot back onto there property. Roaches, rude, keep hitting my debit card nightmare

JESSIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan R.  |  First Impressions 
Rating:
5.0

I’ve been knowing Mike Capps since I moved to the USA and I’d drive well into extra miles to deal with him. He supersedes quality service!

Tyler J.  |  First Impressions 
Rating:
5.0

Easy move in Easy move out Lots of carts available for easy loading and unloading. I really liked the climate controlled temperature inside the building.

Melissa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARGENIS U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNIQUE W.  |  Overall Experience 
Rating:
5.0

Very good

PEYMAN R.  |  First Impressions 
Rating:
1.0

No gas on the truck I almost ran out of gas. They gave me $12 discount saying that I needed to bring it back with a quarter of a tank know it takes at least $45 to get that truck to a quarter of a tank. Then say they wouldn’t charge me for an extra day because I had one of my movers get sick on me and couldn’t unload the truck until the next day so was 2 hrs late getting the truck back. But then say they have to charge me. The female worker I spoke to was beyond rude. Never again will I use U-Hal. Mind you in the last 2 months I rented 3 U-Hal trucks.

SHINARA H.  |  Overall Experience 
Rating:
4.0

Overall I had a pleasant experience with UHAUL. Unfortunately, I noticed that employees tend to park at the loading area, making it very difficult to pull your car or trailer up to unload/load. I would visit my unit several times a year, and always saw the same two cars parked there. One evening I noticed it was two employees getting into the cars.

Nikki B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lekeisha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Venkata G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joel S.  |  First Impressions 
Rating:
2.0

The staff and office were very accommodating and helpful. I only had the storage for 3 weeks, but even so, there were roaches in and on my belongings when I went to retrieve my items from the storage. I wouldn't feel comfortable leaving my things there again.

Jilane W.  |  Overall Experience 
Rating:
4.0

Restroom was a mess each time I visited 2 storage units were not usable when first assigned requiring a return to the office for a replacement. Staff solved the problem and there were no further issues.

ROYD G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belem H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD OBEDIAH S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DaNessa C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Veerendra J.  |  Overall Experience 
Rating:
5.0

The staff was Very friendly each person I worked with was helpful and had great conversation especially when the System blinked briefly and came back up, it was truly a Pleasure working with the at the Staff at Katy freeway location Great Attitudes and Friendly Smiles 😄☺️. Thanks 😘

torie a.  |  Overall Experience 
Rating:
5.0

The staff needs to be a bit more aware of parking heir personal cars in the shade of the loading dock. I was there for 5 hours, and most of the time on the short side of the dock there was an unused u-haul truck and two employee vehicles, leaving only one available for your customers. Sometime during my last hour at the facility all 3 were moved.

JEFFREY H.  |  First Impressions 
Rating:
5.0

I just relocated from Louisiana and needed a storage. unit on the spot. The online process was easy and very convenient. The facility is clean and easy to access. Day 1 has been great. Hopefully, all will continue to be well.

Janice S.  |  Online Move In 
Rating:
5.0

Good location, staff and service. I would use them again in the future.

KEITH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke S.  |  First Impressions 
Rating:
1.0

I’ve rented trucks for uhaul for years and just recently decided to rent a storage unit as well. I have had my unit for around 2 months and was offered my first month free since I also rented a truck. Now, 2 months later, the one month free was never honored and I was charged over $100 each month. The most concerning problem is that I was 1 day late on my second month payment and I went to my storage unit over a week later and they had locked me out of my unit for a missed payment although I paid it a day after it was due and because they closed early, there was no one to unlock it. I asked why I was locked out and they told me they did not know why there was still a lock on my unit because “they update their system daily” and should have taken the lock off a week ago when I paid. This was a huge inconvenience and due to the poor management and awful customer service skills of all of the employees, except for one young man who I did not get the name of, (and Mike the manager is AWFUL) I will absolutely never use uhaul for any reason ever again. It may just be this location but I’m not willing to risk it again with any location.

Madlyn G.  |  Overall Experience 
Rating:
4.0

Staff was very helpful and friendly. U Haul was opened and assisted me in my truck and storage needs. Thanks for being there.

JACQUELINE DIANE A.  |  First Impressions 
Rating:
5.0

The employee Emanuel at this location was very helpful he goes out his way to definitely make sure customers are satisfied.

Darien T.  |  Overall Experience 
Rating:
5.0

Although I canceled the Storage at the same time but I am very satisfied with the behavior of the employees Thanks Katy Texas uhaul.

Mohammad S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlanda H.  |  First Impressions 
Rating:
3.0

I didn't move in. I was not aware of the overnight rental fee. I turned the truck in early and was charged $20 .I'm not saying the worker didn't inform me. I had twisted my ankle and injured my knee and was in a lot of pain.I have rented with uhaul since 95 and never have I been charged for turning the truck in overnight. Ii

Billy H.  |  Overall Experience 
Rating:
5.0

They were very lenient and kept having to keep it. For about 4 days longer than supposed to be

Ashlea S.  |  Online Move In 
Rating:
5.0

Thank you guys so much! You guys really made my transition so much easier being there.

Stacy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

syncere t.  |  Overall Experience 
Rating:
1.0

The service agent was rude and unprofessional then gave us a storage unit that was smaller than what we had last year.I say this every time NO I will never recommend anyone to you all ever PERIOD. There were beds and stuff at the doors and elevator

Glenn D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TREMELL LAQUINCE J.  |  Overall Experience 
Rating: