Customer Reviews for U-Haul Moving & Storage of Katy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Katy

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Paul D. | Overall Experience |
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Customer did not leave a comment.

Michael W.
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Tommy helped me out with my electrical problem!!!

pamela b. | Overall Experience |
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One worker outside refused to put on a mask before approaching my car window. All others were friendly, helpful and very professional.

RACQUELL P.
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The young men Emmanuel helped so muuch.I thank God for blessing him to be there he was so much help. Thank You

Ben D.
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Customer did not leave a comment.

LANCE E.
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Customer did not leave a comment.

alfred J.
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Drug test the reservationist that I spoke with on the phone. She was rude and unprofessional. On the website I saw there was a 17' truck for 29.99/day she would not honor that price. Now I use uhaul quite a bit and you guys are usually really good about price matching and owning your mistakes, but for her to make me feel like a fool haggling with me over what I see. I have to say, that was some of the worst customer service I've experienced. The location was pristine, the truck, however pulled to the right a lot. I notified the attendant when I returned the truck and she said she would make a note of that.

THOMAS W.
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Customer did not leave a comment.

Dalton H.
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Customer did not leave a comment.

MARVIN F.
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Nothing at this time. Thanks for your great service

RAYMOND F.
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I went to two "local" U Haul locations. The doors were locked at one, and the postal place was no help. It's a different world when you walk into the Katy freeway location - ALL professional and knowledgeable employees.

Rolando T.
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Expeditious check out..

MICHELLE LOUISE H.
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Everyone was very helpful and friendly!!

JONATHAN W.
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Customer did not leave a comment.

pamela B.
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The guys outside do not have to wear masks while working. But when they walk up to your car window, they should have to wear a mask. When I asked him to wear a mask, he just said "No.", and that was poor customer service and rude. The lady inside was wonderful, helpful, friendly and very professional. Then a different worker from outside, a black guy, went out of his way to be very helpful, friendly and professional, carried my boxes for me, a true delight. Loved the drive up without having to get out of the car to drop off.

Steven J.
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Customer did not leave a comment.

MATTHEW Z.
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Customer did not leave a comment.

MATHHIDA M. | Overall Experience |
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I really liked the 1114 because it had some cool in around the storage...no mildew...some moisture but I used the Moisture Bags that take out the humidity from the unit... M Maruska

ARTHUR H.
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Professional service from pick-up to return. No problems. Great location and selection of trucks.

Angela P. | First Impressions |
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Emmanuel was such a huge help!!!! I just moved here with my kids with medical conditions and we were so tired but we still needed to get our stuff out of the u-haul and into a storage unit he made sure we were taken care. We are very thankful for his help and we would highly recommend him.

ABIGAIL MARIE A.
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Customer did not leave a comment.

ROD C.
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Customer did not leave a comment.

Martin L.
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Service was excellent and Rob was very accommodating!!

JOHN W.
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The team did an amazing job. Thanks

BARBARA LYNN C.
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Customer did not leave a comment.

Michael Q.
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Customer did not leave a comment.

Douglas N.
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Customer did not leave a comment.

ROBERT D.
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Easy to deal with

Anna G.
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Customer did not leave a comment.

ROSE SHOCKLEY F.
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Customer did not leave a comment.

LIS E.
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Customer did not leave a comment.

Leon B. | First Impressions |
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I worked with Emmanuel and he was fantastic. Great employee that made my experience with Uhaul very good. Thanks again!

THOMAS W.
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Customer did not leave a comment.

MICHAEL R.
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Customer did not leave a comment.

Vicki M.
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Customer did not leave a comment.

Eric K.
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Customer did not leave a comment.

KENNETH P.
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Customer did not leave a comment.

NANCY W.
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Keep doing what you are doing! From start to finish - excellent !!!

Shayla G.
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The schedule to move into my new home has been a bit unpredictable. I was so thankful that within a few hours of my original reservation, I was able to modify it for my specific needs...Hassle-free. Customer service was extraordinary and I was extremely grateful for the partnerships with moving companies that I was able to easily access through their website. So convenient and so easy!

ARASH Z.
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Customer did not leave a comment.

clarance S.
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I Can't Think of Anything! Staff and Location was on Point!!

Charlotte K.
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yndidnt have my truck and would have to go to Cavalier

KAREN PERINO R.
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The only complaint I have with the Katy, TX location is they did not tell me there was a 20.00 charge for dropping the truck off after hours. But I did feel the gentleman that helped me was awesome!!

Daniel C.
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Easy, convenient process

Wilfredo G.
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Customer did not leave a comment.

LAURIE C.
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Customer did not leave a comment.

DAVID V.
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Customer did not leave a comment.

SAMUEL G.
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Customer did not leave a comment.

Kleber C.
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Terrific, prompt, and very efficient with all their services and equipment.

MANUEL B.
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excellent service

ARNOLDO S C.
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Get better trucks. this truck was a little old, steering wheel was really off centered and the truck was very loud that of an exhaust leak

GREGORY L.
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Customer did not leave a comment.

Bahar M.
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The young gentleman ( with light blondish hair) Has been the best worker ever! The one that provided me with the truck when I picked it up. He answered all my questions. People usually don't answer them or try to help me but he did amazing and he was the first one that helped me! It made it less stressful and relieving. So When I dropped the truck the only one that was nice too was an elderly man that told me someone would be outside. When I went out I was waiting and he told the other guy he was Hispanic to help me and he walked off and was chitchatting until I waited for 20 minutes outside and saw all of them chitchatting goofing off when I walked I saw them . Then thankfully he manager noticed it then he notify them to help me and still they didn't so another Hispanic girl with libro en hair helped me quick from the back. She cane out from nowhere but I'm glad she rushed to me.

Stephen S.
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Customer did not leave a comment.

Michele M.
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At time of rental the staff seemed inconvenienced that I was there to pick up a scheduled rental. I was on time so I don't know why they had such an attitude. Other than that It was fine.

JAIME M.
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Customer did not leave a comment.

Alfred S.
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Customer did not leave a comment.

KELLANDER E.
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Customer did not leave a comment.

Norman G.
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no comment

Mario P.
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Customer did not leave a comment.

THOMAS M.
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Customer did not leave a comment.

Alexis J.
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Customer did not leave a comment.

tay S.
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Customer did not leave a comment.

Agustina O.
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They charged me for 2 contracts and they didn't explain why, I ordered the service for 24 hours, they gave me 19 hours because it was the last trailer they had, that doesn't matter to me I needed it 24 hours

MANUEL B.
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Excellent service

Virgilio C.
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They didn't have the equipment that I request and did a reservation on.

Gregory H.
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I had checked in advance and it still took 30 minutes to complete contract process. Problems with computers,etc. the lady that helped me was courteous, but also frustrated at the lengthy process

Porscha A.
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Having the equipment ready for pickup and clean. Having more staff . Being more detailed about extra services.

James S.
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

RANDALL H.
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I would not have completed this survey after my last experience here.. well over a year I think. Many folks dissatisfied won't complete these surveys, they just do business elsewhere and tell anyone that ask ‘to avoid this place.' However, as much as I tried to avoid returning to do business, I ended up here for a trailer rental.. This time the staff seemed very attentive, were not rude and were very helpful on pickup and return. Seems someone payed attention and removed the bad apples from the team.. Great Job!

William O.
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No employees wearing masks.

David G.
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Shut the doors. The business bought out by a competitor. The good employees Kept, the bad employees (and managers/ directors/C-suite) fired. Simple...yet unreachable. Like I said. Top down problems are cancerous.

Jim S.
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Customer did not leave a comment.

Daniel K.
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Customer did not leave a comment.

TREVOR T.
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The application to rent a truck was awful. The staff needed to rent me a truck the old fashion way, as their system was down. Costing me around 45 minutes of waiting. Nice staff, horrible system

Ashley B.
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Customer did not leave a comment.

Charles Y.
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Front desk personnel were knowledgeable and efficient, helped make the process quick. Paperwork was straightforward and easy to understand. Service staff in yard were on the ball, helped get me going quick. Return staff made it quick and easy. In and out no undue delays.

LISA D.
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NO ONE AT THIS LOCATION WAS WEARING FACE COVERINGS! COMPLETE DISREGARD FOR CUSTOMER SAFETY.

DENISE F.
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I had trouble with being given accurate and honest upfront information with regard to what is considered 24 hours, in returning the truck and no receipts could be given because the printer was broken. But despite early issues, once I spoke to Andrea (a supv) he explained and turned a bad encounter into a good one. I expected the u-haul cabin of truck to be a cleaner in it's interior, especially because of Covid. I would only recommend because of Andrea.

DARRELL L.
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Make sure to explain to customers, especially pre-existing customers, your new process for checking out the equipment damage by smart phone, before we leave the desk. Doubly-so, make sure they understand the phone checkin process before they leave the desk. Twice, since you have started this process, I have rented equipment and no one has bothered to make sure I understood how to use it.

VERNON C.
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Customer did not leave a comment.

JEFFREY M.
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Customer did not leave a comment.

KRISTOPHER EARL B.
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Smooth rental experience.

Mary S.
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Truck was not cleaned or it didn't look like it. The ignition key was hard to insert to start the truck. It was actually empty when I drove it off the lot. Then I was charged a cleaning fee, really!

Charles M.
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They were the best people to meet. I had no problems.

Doris L.
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Fast and friendly service,equipment available at the last minute

LORA L.
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Customer did not leave a comment.

Michele M.
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Everything was as expected. Easy rental process and return.

Dennis F.
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easy to drop off after hours

Joe B.
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Customer did not leave a comment.

ALAN G.
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Guys in the office were super helpful

ALBERTO C.
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Customer did not leave a comment.

MARTY L.
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Customer did not leave a comment.

Keith L N.
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I had to wait longer then I though necessary and I would have like more information about the return. I have not yet received a finial invoice. I have used U-haul many times in the past, the trucks have always been great, but this truck was by far the best ever.

Jesus C.
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Customer did not leave a comment.

EDUARDO G.
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Customer did not leave a comment.

ROBERT A.
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Customer did not leave a comment.

Eric K.
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nothing, it was all great

NASHAWN ONTRICE G. | First Impressions |
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Customer did not leave a comment.

Phillip S.
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Customer did not leave a comment.

MICHAEL D. | Overall Experience |
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Customer did not leave a comment.

DANIEL DAVID E.
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Customer did not leave a comment.

JIASING L.
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Customer did not leave a comment.

Danielle T.
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When I tell you these guys at this location were lifesavers! They informed me as soon as I arrived that the trailer for my vehicle was hooked up or shall I say “not hooked” up incorrectly, mind you I had driven across 5 states. Then they assisted me with helping me get my car off the trailer that my car never should have been on. It took them over and hour and a half but they prevailed!! If I need help with moving ever I'll definitely choose this location!

ODIATU N.
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Cheated me

CARMEN N.
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Awesome 😊

Deborah S. | First Impressions |
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Angie was excellent and knows her job well. She should be a manager 👍🏻

JAMES S. | Overall Experience |
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The only problem is employees parking at the loading dock

SYNE W. | Overall Experience |
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Customer did not leave a comment.

adeyinka o. | First Impressions |
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Customer did not leave a comment.

Michelle G. | First Impressions |
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Customer did not leave a comment.

STEPHEN R. | Overall Experience |
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The only complaint I have is the employees were always parking in the unloading shaded spots. At times, I couldn’t park to load or unload because they were taking up most of the spots. I’ve seen them eating in their vehicles while parked in the loading spots. I’ve mentioned this to the management several times, still happens. Into the day I moved out.

Mohamed K. | Overall Experience |
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Had a few times when my access card didn't work after hours, but called Customer Service and problem was fixed. Also, the waiting time to talk to someone at the front desk takes around 15-20 minutes which is too long.

elizabeth l. | Overall Experience |
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I paid for 24 hour access and wasn't able to use it but once. The keypad never worked and I was continually told it would be fixed in "two weeks". They once tried to blame me and told me my card must have been erased by my phone, but even the new card didn't work. Also, the cost of the storage unit is ridiculous compared to the area storage units. I moved to a new one, same size unit at $50 a month, dumpster, 24 hour access and pin number access all included for every storage unit. No extra fees needed.

MILDRED R. | Overall Experience |
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Customer did not leave a comment.

Brenda R. | Overall Experience |
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I would Uhaul again and would recommend to my family and friends. My experience was second to none. Thank you for your kind service.

Bonnie M. | Overall Experience |
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Customer did not leave a comment.

MAISIE C. | Overall Experience |
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Customer did not leave a comment.

SYNE W. | First Impressions |
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Customer did not leave a comment.

molly g. | Overall Experience |
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Customer did not leave a comment.

molly g. | First Impressions |
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Customer did not leave a comment.

marie a. | First Impressions |
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Customer did not leave a comment.

Chemia C. | Overall Experience |
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Customer did not leave a comment.

nick c. | Overall Experience |
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Customer did not leave a comment.

glenda k. | Overall Experience |
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Everyone friendly and helpful. I really like the loading dock and carts you have available for customers

Darria M. | First Impressions |
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Horrible customer service

jared d. | Overall Experience |
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Customer did not leave a comment.

Matt J. | Overall Experience |
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Messed up from day 1 !

JAMES M. | Overall Experience |
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I was very pleased with the facility.

Mario M. | Overall Experience |
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Nothing at this time

Nowkhaz A. | Overall Experience |
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Person who checked me our and closed the account, was really helpful. Did it in no time. Good Experiance.

CLAUDYA h. | Overall Experience |
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I want to thanks carrie for taking great care of me... thank you Carrie you have the best way to treat your customers so happy for your service

Mario M. | First Impressions |
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None at this time

scott h. | Overall Experience |
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Someone was in my unit, boxes knocked over, glassware broken. Hand and footprints on wall above unit divider. Elevator had issues. Quit working occasions once with me in it. Very bad experience!

Brenda R. | First Impressions |
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Very courteous and accommodating

Brenda R. | First Impressions |
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Agent was very courteous and knowledgeable to my needs.

John G. | Overall Experience |
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Can't say enough about the staff at this uhaul center. I've rented 7 6x12's, a 26 ft truck, and a storage room from them in the last 7 months, zero problems, polite and competent staff. Well done.

LATASHA B. | Overall Experience |
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Staff was very helpful

Connie E. | First Impressions |
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Tommy was great

Michelle P. | Overall Experience |
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Prices went up before a year. That was the only down side to the facility.

glenda k. | First Impressions |
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Customer service was great. All questions answered in detail

Peter G. | Overall Experience |
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Although prices are higher than neighboring facilities, the customer service and convenience of the location is why I choose to store with Uhaul.

Bridget C. | First Impressions |
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Thank you for the great customer service!

Sonya C. | Overall Experience |
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This place needs to learn what it means to provide customer service. I had a horrible experience at this location. Please have a member of corporate call me at 817-706-2204.

debbie h. | Overall Experience |
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Thank you. Let me know if there is a problem terminating my lease.

CHRISTIAN C. | Overall Experience |
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Great place. Big too!

John B. | Overall Experience |
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Nikki is a great Manager but the employee who checked me out was also the one that checked in my last Uhaul. I was injured onsite tha night checked in my Uhaul truck and he was not at all concerned

Debra H. | First Impressions |
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The woman who helped me was efficient and pleasant. made the whole process very easy.

EVELYN J. | Overall Experience |
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Very nice people. Always helpful and pleasant I will always recommend .

JESUS S. | Overall Experience |
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staff was not friendly, poor customer service.

Jamar I. | First Impressions |
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The manager there was beyond exceptional. She figured out every way to make things accommodating even when I was a bit difficult in my constantly changing demands (multiple u-boxs & rooms)

ERNEST R. | Overall Experience |
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None at this time.

Matt M. | Overall Experience |
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Facility was clean and well equipped. Staff were friendly and professional.

Keith C. | Overall Experience |
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Both on reservation and checkout the staff were very friendly and helpful.

michael e. | Overall Experience |
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Great customer service and knowledge!

Matt M. | First Impressions |
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Very nice, well equipped facility. Personnel friendly, professional, helpful.

ASHLEY J. | Overall Experience |
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thanks

Keith C. | First Impressions |
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The customer service team was professional and provided me with exceptional service upon my arrival. Outstanding experience.

stacy c. | Overall Experience |
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The staff did a good job and I have been very satisfied with the service and the facility. I would definitely work with this U-Haul location again.

OSCAR G. | Overall Experience |
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Good service, excellent personal and equipment in great condition.

Donald E. | Overall Experience |
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this location is simply the very, very best it is an excellent statement for UHaul

Debra L. | Overall Experience |
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Excellent service, but we have one concern. The space we rented needs the wall reinforced between the next unit. We could actually see items in the next unit.

Gerogia H. | Overall Experience |
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My only issue was that my reservation was incorrect the size truck and storage was a down size of what I had to be placed in them

FAY T. | Overall Experience |
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Everyone was always nice and very helpful when. Came in.

Juan M. | Overall Experience |
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This is my U-Haul preferred store. Always clean and excellent attention.

Adonis T. | Overall Experience |
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Average.

Alyssa G. | Overall Experience |
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Your location was convenient and easily accessible. It served us well while we were out of our home due to flooding.

Michael R. | Overall Experience |
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The UHaul team is professional and customer appreciative.

shahin a. | Overall Experience |
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I was interacting with Rhonda who is the manager of the Katy location, She was friendly and smiling at all times while helping at highest quality. My complement to her personality and professionality.

micheal b. | Overall Experience |
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Thanks!

Jonathan E. | Overall Experience |
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Horrible lazy management. We got locked out of our storage unit around 10:20 pm. Tried calling the night management to help us, and got no response back from the manager on duty. Bad service.

Levi T. | Overall Experience |
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It sucked

Diane D. | Overall Experience |
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Delivery men Zeke Clark and Lazerio Thompson were outstanding- professional and helpful to the utmost!

marly ann g. | Overall Experience |
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Staff are friendly and very helpful, they even go beyond the policy to accommodate my request . Information about their policy are given clearly.

Lois A. | Overall Experience |
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on three occasions out of five, the loading docks were congested to the point where it was impossible to load without extra work. Vehicles were parked in the area that were not loading or unloading.

Raynard H. | Overall Experience |
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They NEED to have a dumpster for the customer's trash that did not make it through the (their) moving process.

GAIL T. | Overall Experience |
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Facility was always in clean condition and easy to access. Staff was helpful and knowledgeable. Rented for over 5 years and never had a problem.

Jennifer H. | Reservation |
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Staff was friendly and helpful.

Jesse W. | Overall Experience |
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good experience

lisa c. | Overall Experience |
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The general manager Rhonda Holiday is a great asset to your company. Thank you Rhonda for your professionalism..

ANA O. | Overall Experience |
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Nice

Leolaetta T. | Overall Experience |
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Everything was Great!

Juan d. | Overall Experience |
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Excelente tiempo de atención y respuesta a las necesidades planteadas. Recomendado en Katy personal amigable y muy dispuesto ayudar. Gracias.

STEVEN R. | Overall Experience |
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Rhonda rocks

JAMES D. | Overall Experience |
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It was expensive but worth the money

thomas m. | Overall Experience |
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Your manager, Rhonda Holliday, is excellent. She is very knowledgeable and courteous. We would use u-haul again based on our experience with her.

ZHU J. | Overall Experience |
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great

Robert L. | Overall Experience |
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Although service was good, your establishment makes it difficult to obtain copies of receipts. You say to go online to retrieve; however, once there, it just says paid. Need a real itemized receipt.

Branislav P. | Overall Experience |
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Person who was issuing storage for me was rude and unprofessional because of her attitude I simply cancel my storage. I was customer at that location since 2013 and I will not returned to that locatin

Vincent O. | Overall Experience |
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With the exception of not getting my ubox ready for transfer, I had to come back another day. I got a discount for the trouble.

Ernest B. | Overall Experience |
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Rhonda runs a great operation! The staff are knowledgeable, helpful and friendly. I never had any problems with my unit or being able to access it. I highly recommend this facility!

No reviews have been submitted for this location.

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