Customer did not leave a comment.KAY P. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Kenosha
Kenosha, WI 53144
(Corner of Pershing and 52nd St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PATRICK M.
Fast and efficient service.Javier C.
Customer did not leave a comment.KENNY G.
I wish the mileage price was lower. I have to move in a few weeks and will shop around for a more reasonable price.Shirley U.
Customer did not leave a comment.STEPHEN H.
Customer did not leave a comment.Eric L.
Reserved a truck but it wasn't available at the time promised. Had to travel to another location to pick up a larger truck.William V.
Customer did not leave a comment.DAWN B.
Customer did not leave a comment.SUSAN J.
Excellent customer serviceDON J.
Customer did not leave a comment.RICHARD T.
Customer did not leave a comment.JOHN D.
This has got to be the Flagship/Premiere location for the area, top-notch facilities and staff - really felt valued, appreciated, and well-cared forjustin K.
Customer did not leave a comment.Michael J. | First Impressions
Friendly courteous .Carrie S. | Online Move In
Customer did not leave a comment.THOMAS F.
Customer did not leave a comment.WESLEY W.
Customer did not leave a comment.BURKE M.
Customer did not leave a comment.SHAWN S.
Customer did not leave a comment.Carrie S.
The employee where very nice and helpful. Would recommend this U-haul to VERY ONE!!!!!BARBARA M.
Give them a raise so that they don't leave. GREAT STAFF ON HANDTerry E.
No improvement necessary. Good fellas to work with.KENNY G.
Customer did not leave a comment.VIRGINIA B. | Overall Experience
Customer did not leave a comment.Wanda P. | First Impressions
Great guys at this location. Excellent workers!!MARK S.
Thank you for all of your help. I can not explain how much help your boss was to me in my current position. God bless you.CHRISTINA B. | Overall Experience
When I took the van they never told me that I would receive an email to rate the readiness or cleanliness of the van either, I'm hoping that the facility will not try to charge me for anything extra, that would be a serious problem , other tan that great peopleDAVIS D.
Very easy experience. Will definitely refer other.MICHAEL O.
Customer did not leave a comment.hanna e. | First Impressions
Customer did not leave a comment.Henry E.
Customer did not leave a comment.Dean G. | Online Move In
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.KEVIN D.
Customer did not leave a comment.Cathleen L.
Customer did not leave a comment.TIMOTHY B.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.Marc J.
The Kenosha U-Haul people made up for the mistakes of the "on-line reservation" process. On-line had us setup to pickup our Rental 2 hours from where we were moving from and that location did not have us in their system. They also did not have the Truck we had reserved. The on-line also had us set up with things we did not reserve. The knowledge of the Kenosha U-haul people was able to correct and over ride the carelessness of the on-line system. The only thing that the on-line system did correctly was send us a "Confirmation " to review so we could verify if everything was okay for our rental pickup. I don't really know who trains the personnel that coordinate the On-line process but maybe they need to review the training of the people that are doing it. It could be so much more efficient than it is.WILLIAM C.
The cabin of the truck smelled like feet. Also, the center console was not secured, so I had to pull over on the highway to secure it myself, in order to prevent extreme heat from blowing onto my legs. This was all on top of my reservation being moved to a city 40 minutes away from the location I initially made the reservation for. This made a stressful day of moving much more stressful, due to having less time to load the truck. In the future, please don't accept a reservation if there are no trucks available at the site which I am making said reservation. The truck did still get me andy things from A to B, though.Corey A.
Customer did not leave a comment.AUSTIN H.
It was late when I dropped off the trailer but the facility was well lit there were people coming and going because it was a storage U-Haul facility overall very nice place from what I could see from outsideScott B.
Customer did not leave a comment.Ashley H. | First Impressions
Customer did not leave a comment.Christina K. | Overall Experience
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.GLENN A C.
Customer did not leave a comment.JAMES D.
This particular trailer should not have been sent out. It had two bad tires that I didn't notice until after I had picked it up. Both tires needed to be replaced before my cross-country trip, at much inconvenience and delay.Thomas S.
costs to do roundtrip are very high, would prefer to be more cost effective. But a nice friendly place.Brandon C.
I was local move... if I had been long distance, I would have been concerned about the transmission on this truck. Lots of RPMs until it would shift.PAUL A.
The Kenosha uhaul is fantastic! The workers are very friendly and helpful, and it's quick and easy to rent a truck or van. Thanks so much!WILLIAM S.
Associate who handled our transactions was pleasant and knowledgeable. Never rented before so he was great explaining everything to us. The online process, phone confirmation and email was great. Also, really liked the mover suggestions section.MARGARET F.
The Manager Ryan, his attitude is arrogant and he does not take care of the customer. I rented a trailer today and had to return it several hours later due to my vehicle problem. I could not get the trailer back to the facility so I asked him if they could come and get the trailer, due to my problem. His response was: get a a tow truck and the expense would be on me. Not a good way to respond to a customer. Take care of the customer Ryan! If you cannot, due to Uhaul policies, I understand but word it more professionaly, espec ially to a regular customer who has spent allot of money with Uhaul. Very disappointing that I was spoken to that way but I expect this from him bec ause of his attitude, demeanor. I contiue to rent from uhaul at this facility because of Justin, Eric and Leo. They treat the customer right. Thank you,PAUL J.
Everything went wonderful. There is nothing that I can see that needs improving.BRIAN R.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.JESSICA J.
Customer did not leave a comment.Michael D.
I was not happy that I was charged for 2 rental periods. I was told since I was returning after hours, I could return whenever before next morning.SABRINA R.
Customer did not leave a comment.Elisa F. | Overall Experience
Customer did not leave a comment.Jill L.
Customer did not leave a comment.DIANE M.
Good JobCHARLES G.
Finally got notice of location of truck in Cadiz, KY. Both businesses under same name. But pick up not clear as to where. My loaders were scheduled for 8am arrival. Needless to say, we weren't back at house by 8am.Beth C.
Customer did not leave a comment.DANIEL B.
It was very quick and easy! Everyone was very friendly and helpful. I would definitely recommend Uhaul and especially this location.DANIEL B.
Customer did not leave a comment.KAARIN E.
Customer did not leave a comment.WILLIAM P.
Let clients know that they should sign into the wifi, due to poor reception, to help them get through the online process. I coukdnt load any of my pictures qhen I picked it up, because I couldn't get reception, and didn't know about thw wifi till I dropped off after hours. But the employees in side when I picked up where all amazing amd so helpfulMELISSA R.
Customer did not leave a comment.Thomas W.
The trailer had a leak and the left taillight was not working. The person who checked in the equipment showed concern and said it would be repaired. Our rate was discounted due to the issues with the trailer..JAMES F.
Customer did not leave a comment.WILLIAM D.
I can't think of anything at all. The two guys that took care of me were fantastic. Pleasant knew everything involved, I was very happy.THOMAS H.
Customer did not leave a comment.JOSEPH D.
Customer did not leave a comment.DANIEL R.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.JAZZMYNE W.
I was waited on personally by the owner. He was very friendly and helpful. This is the second time I've rented from this location. It's a professional setup - dedicated to all things moving/storage. I would highly recommend this location to others.John M.
Customer service at the U-haul center was excellent and exceeded my expectationsEUGENE T.
Customer did not leave a comment.STEVEN T.
Customer did not leave a comment.JACOB D.
Customer did not leave a comment.Benjamin C.
Customer did not leave a comment.LORI W.
The app is not user friendly. Never works for me.THOMAS L.
This location was great the problem was my original pick up location didn't have my equipment, so I had to drive an hour to get what I needed without any compensation. Very disappointingTHOMAS M.
I booked my truck on 8/8 for 9am. I was contacted the morning I was to pick it up at 8:49am as I was on my way to get the truck that they didn't have it. At no pony did they offer any solutions until I brought up anything like can you find me another truck or is there another size you can give me. They said they will look and call me back. I got a call back at 10:10am saying well we contacted the other people and they will have the truck here by noon. I asked again if there was an alternative solution and they said we found another truck for you in Crystal Lake - which is an hour away. So I could have two people drive and get the truck which would take over two hours or wait until the truck came back at noon. I told them that was not a good solution and that I couldn't believe that was your solution. I was then told â€œwell the people who didn't drop it off broke their agreement, so we are charging them extra.â€ GREAT for you guys, so you make more money at my expense. Finally at the end of everything they threw in the extra mileage and extra days for the truck and took a charge off for the rented furniture pads. I've worked retail as a pharmacy manager for over a decade and there were a ton of ways to help get a better solution or at least try to please the customer.Anthony C.
It was very quickYOGESH S.
Cleaner trucks. More attentive staff. Cheaper prices.Ryan S.
Customer did not leave a comment.RAUL R.
Great job. Easy to pick up. Very friendly. Great experience.Skyler B.
Staff was friendly, efficient and super helpful.DANIEL W.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.Andres G.
Quick and easy checkin. Wish I received a confirmation email though for return.BRANDON R.
Customer did not leave a comment.ROBERTO B.
Equipment had nails in tires that should have been fixed as tires were losing air and we had to air them ourselves at home. Otherwise was in great shape and staff was very pleasant and helpful. Quick friendly service. Will be back.Matthew W.
Eric was awesome, took care of my rental very smoothly. So was the assist Manager and all the employees were very helpful and friendly. Will definitely recommend these guys for rental services !KASHIF M.
AccommodatingJEANETTA S. | First Impressions
Customer did not leave a comment.Rick L.
They were great. Helped me upgrade to a larger truck. And there was someone outside right when I was returning it, so that part was super easy too!AMANDA D.
Staff is and has always been friendly, helpful and knowledgeable. Would highly recommend to anyone looking for storage or moving assistance.NELSON D. | First Impressions
Customer did not leave a comment.Rafael F. | First Impressions
Always treated well at this locationJason P.
Customer did not leave a comment.DAVID M. | Overall Experience
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.DANIEL G.
Customer did not leave a comment.JOSEPH V.
Customer did not leave a comment.James N.
Online truck return took a long time to complete. Taking photos of fuel and mileage and then photos can and cargo area took too long. There has to be an easier way.Raul M.
Customer did not leave a comment.Erica G. | Overall Experience
The customer service was awesome as well! The guys were very helpful!JASMENE A.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Kayla P. | Overall Experience
No improvement needed. In store agent was great, truck was great, all good!KAYLIN E.
Customer did not leave a comment.RONALD V.
Customer did not leave a comment.PAUL B.
The only problem we had was the door in the back of the trailer would stick and it was very difficult to pull down.DENISE H. | Overall Experience
don"t knowRICHARD M.
Customer did not leave a comment.PATRICIA G. | Overall Experience
Very helpful and honest about servers was very pleased with the young man who help meolga r. | First Impressions
I was disappointed on arrival to find that the 5x10 unit I reserved was not available and I had to settle for a 5x8 at a $30 higher price. That makes your "reservation" system a joke. The agent would not budge from his position. This was a breach of contract.jim k. | First Impressions
Customer did not leave a comment.ESMERALDA A. | First Impressions
Great team members you have.Derek G. | First Impressions
Customer did not leave a comment.rahul s. | Overall Experience
Friendly staff, very clean location , excellent service and location.celia t. | Overall Experience
Customer did not leave a comment.Tersalyn E. | First Impressions
Customer did not leave a comment.jeff m. | First Impressions
Ryan is a very great guy and i would definitely recommend this to my family and friendsJOSETTLEEN M. | Overall Experience
Customer did not leave a comment.CATHY G. | Overall Experience
Customer did not leave a comment.Jacqueline M. | Overall Experience
Staff is helpfulMuhammad Y. | Overall Experience
Customer did not leave a comment.ANDREW W. | Overall Experience
Great temperature controlled storage. Priced reasonably. Met our needsMichael C. | Overall Experience
Customer did not leave a comment.TACQUEENA M. | Overall Experience
I wanted a smaller unit but couldn't get it. It was all goodOdessa L. | Overall Experience
Customer did not leave a comment.JODY W. | First Impressions
Customer did not leave a comment.Melissa H. | First Impressions
Customer did not leave a comment.MYRON N. | First Impressions
Very satisfiedDIANE M. | First Impressions
Customer did not leave a comment.PIERRE T. | Overall Experience
I am very please with the service and how easy the unit was to move my items in and out first time I ever use the storage unitCarol G. | Overall Experience
Great GM at this location! Worked with me to accomplish all of my needs! Excellent…Stanley W. | Overall Experience
My salesman was most helpful! Jason( ?) mot sure of his name but extremely knowledgeable! Pleasant experience!Janet H. | First Impressions
Every time I visit the facility I simply feel a sense of concern and friendliness. The staff go above and beyond meeting my concerns and, I’ve witnessed the staff doing the same for other customers. Mr. Ryan is a DYNAMIC leader and, he’s certainly well rehearsed within the role he portrays. Herbert B.herbert b. | First Impressions
we would gladly use this facility again for future storage needs!SHARON L. | Overall Experience
Customer did not leave a comment.Leah M. | First Impressions
Customer did not leave a comment.Shane R. | Online Move In
Customer did not leave a comment.Angela A. | First Impressions
Customer did not leave a comment.jessica m. | Overall Experience
Manager Ryan at the konsha office in Wisconsin is awesome as well as the rest of his staff always friendly and helpfulVerna M. | First Impressions
Very happy, let time speak for itself.ANTONIO G. | First Impressions
Customer did not leave a comment.CHRISTINA P. | Overall Experience
I am a retired medical sales person. The experience was flawless, safe and very comfortable! The price is very reasonable as well!! The staff is available if needed and very helpful. The location is ideal!!JACK M. | Online Move In
Customer did not leave a comment.Diane M. | First Impressions
Customer did not leave a comment.JODY W. | Overall Experience
The customer service is always above and beyond, the whole facility is kept upSaul A. | Overall Experience
Customer did not leave a comment.PATRICIA G. | First Impressions
Customer did not leave a comment.Willie J. | First Impressions
Customer did not leave a comment.Christina V. | First Impressions
The staff at the customer service desk lose her job very well they were courteous friendly and very polite it’s an outer to walk into a place and that you are greeted what’s a friendly person who is willing to help youCarol G. | First Impressions
Customer did not leave a comment.Robert B. | Online Move In
I rented a truck and a storage unit, I was attend by the manager Ryan, great greeting, smile, he inform me complete about the all processs, very informative and welcoming and staff also give a lot of help. Unit clean and fit everything nicely, I highly recommend it.Dianne P. | First Impressions
Customer did not leave a comment.BERNARDO F. | Online Move In
Customer did not leave a comment.MARIA J. | First Impressions
We got a storage unit and went to put our stuff inside storage and our lock was gone and we couldn't access the storage.KELLY D. | First Impressions
Customer did not leave a comment.Tatyana W. | Overall Experience
Customer did not leave a comment.BRITTANY P. | First Impressions
The hours allowed to access storage are As are limitedRoger G. | First Impressions
The two gentlemen working in the office were very nice and helpful. Both of them were great at answering any questions I had. The truck I used was clean and the storage I'm renting out was also clean. The storage unit even came with its own set of lock and keys, which I was not expecting. You can pull your car or truck into the storage area, which makes it easier to unload. There are dollies ready for use as well. All in all, it was a fast, clean, and friendly experience!Alexis A. | First Impressions
Excellent all around. I will definitely recommend this place and I will be back if I ever need storage again.Stacy H. | Overall Experience
I have been renting from Uhaul for many year's and have alway's been more than satisfied. Now with the storage rental's on top of truck rental's I find Uhaul even more convenient.Natalie P. | Overall Experience
Staff was pleasant and very helpful. Thanks Justin!!!FORREST W. | Overall Experience
Customer did not leave a comment.todd s. | Overall Experience
Customer did not leave a comment.Kevin Q. | Overall Experience
Customer did not leave a comment.eric f. | First Impressions
Customer did not leave a comment.Michael C. | First Impressions
Unlike a competitor that I had planned on going to until they made the process so challenging, my interaction with the staff at U-Haul was seamless, easy, and stress free. Additionally, I wasn't dinged for all kinds of extra charges, i.e., lock, admin fee, etc. I am incredibly impressed with the customer service and actually am glad that the competitor made it so difficult for me that I wound up canceling my reservation with them so that I could rent storage from U-Haul. The unit is clean, well lit, and has plenty of security thereby allowing me to feel safe storing my personal contents on-site..judy f. | First Impressions
Customer did not leave a comment.Wanda P. | First Impressions
I forgot the guys name that rang me up and showed me around, but he was very friendly and help.Ruben F. | First Impressions
Customer did not leave a comment.Scott S. | First Impressions
Would be all 5 stars but for one issue.. The rental unit was priced $5 less a month because it has as the ad stated a "support pole" in the unit. I pictured this being a 4" or 6" round pole.. Not so, the pole is a rectangular building support pillar.. Maybe measures 3'x18". It takes up a lot of the unit space and makes things difficult. I wish the ad would of been clear on the size of the support pillar.. Or discounted more than $5 a month.James B. | Online Move In
Customer did not leave a comment.stephanie g. | First Impressions
Customer did not leave a comment.Vanessa W. | First Impressions
Customer did not leave a comment.jamie k. | First Impressions
Customer did not leave a comment.rachael b. | First Impressions
Really good staffKevin T. | First Impressions
I never used a storage before, but being a senior I needed to declutter my basement in order to rearrange and redecorate the area. I like being able to park indoors because of bad weather now. Having the use of carts to transport from vehicle to unit is so easy and quick. I like the 5x10 with the 10 foot door to be able to see and get at something I need easier. I liked it so much I rented another to work on my garage also.helen m. | First Impressions
Customer did not leave a comment.susan s. | First Impressions
Ryan was friendly and helpful. Only question I had was in there supposed to be a rodent box inside the unit?Teresa W. | Online Move In
Customer did not leave a comment.Barbara N. | First Impressions
Very helpful..me all my moving and storage needtom d. | First Impressions
Ryan had excellent customer service. The staff was very friendly and made my moving process a breeze. Will definitely recommend this location to friends and family.Conner B. | First Impressions
Customer did not leave a comment.Donna S. | First Impressions
We’re thrilled to have such a first-class facility available to us. Very impressed with the whole operation. Ryan Lemke was exceptionally nice.Jim N. | First Impressions
Justin at the Uhaul on 52nd st in Kenosha was a tremendous help & made it stress free.lisa c. | First Impressions
Everyone was so friendly and a big help to me. I will be sending everyone know there for their storage needs. Keep up the awesome job.pattice t. | First Impressions
The employee that helped us get our storage unit and return our truck was extremely professional and helpful! I will definitely do my business wth them for any future moves.Dawn G. | First Impressions
Customer did not leave a comment.bertile c. | First Impressions
Customer did not leave a comment.Justine P. | First Impressions
Extremely helpful, knowledgeable, and friendly.Jeffrey H. | First Impressions
Customer did not leave a comment.Harry K. | First Impressions
Great experience. The staff is very friendly and helpful. It’s my first storage unit and they walked me through the whole process. I love the security access they have set upandrew o. | First Impressions
The only thing I would suggest is to place better signs stating where room numbers are. When I moved in, I could not open the map and it took a bit to figure out the numbering system. Overall, very nice place!Tina N. | Online Move In
Having indoor climate control storage in Kenosha, WI was q genius idea!lynn s. | First Impressions
Customer did not leave a comment.Tynisha W. | First Impressions
Great customer service and their prices don't change.yolanda w. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!