Mario was great to work with and very helpful.MAXIMO D.
Customer Reviews for U-Haul Moving & Storage of Key Largo
Key Largo, FL 33037
(Mm 1035 Bayside @ The Cut)
Services at this Location:
- Mon-Sat: 7 am - 6 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Had a new van and the checkin/ checkout was easy.EARL M.
Customer did not leave a comment.James W.
Customer did not leave a comment.IVAN D.
Customer did not leave a comment.RICHARD A.
Dropped off at 5102 Gainesville location and the young lady was super friendly and efficient. Got us out in 2 minutes and knew name . Very happy with service from p/u to drop off. Everything was right on professional.STEVE S.
Customer did not leave a comment.carlos t. | Overall Experience
When my mover failed to show up uhaul gave me an extra day free rental and a recommendation for a fantastic mover/truck loader! Linda was extremely kind and helpful!PHYLLIS W.
I was accused of leaving spolied meat in the back of a pickup, which is nonsense. I ony had the car for 3 hours and left it clean and empty, I will be following up, please contact me to resolve, the local office wants to charge me $100!DANIEL JUSTIN A.
Customer did not leave a comment.LUIS A.
I pulled into the equipment drop-off area. An unidentifiable man pulled up in the distance on a golf cart and waved me to his location. I stated that I was returning my dolly 2 days early. He appeared aggravated and he was rudely yelling at me from a distance, still unidentifiable. He finally came to my location and rudely stated that I should've come to his location instead of stopping at the designated equipment return area. He started to hurriedly detach my dolly as I told him that I had to do it and that he was not going to get it off until I unlocked my receiver pin but, he on tinted to attempt it until I told him again, to stop and that I had to unlock my pin first. He had a hand-held device that he scanned or typed the number of my dolly into. He rudely told me to unhook it on the other side of the U-Haul complex. No one else was at the U-Haul office needing any help nor service at the time. He rudely told me that once I unhooked I could leave and that my receipt would come in email to me. I never received the email. Then, I get notified by email, weeks later that I have not returned my dolly and that â€œtheyâ€ have been trying to get a hold of me to no avail!? NEVER HAPPENED! ! I have rented equipment several times from U-Haul in the past through my account at this, and other, nationwide U-Haul locations without incident! Never have I been treated so unprofessionally and so rudely! The equipment has always been good except for needing proper air pressure in the tires but, the U-Haul personnel, for the most part, have been very much in need of customer service training!Reid C.
Customer did not leave a comment.IVAN D.
The help from the young man in Key Largo was exceptional!!!! Found out that my VW Atlas, while I bought it with a hitch, was not fully equipped with the male connection it needed to hook up the lights. I had to go to Advance Auto Parts in Key Largo to buy that part (was helped there by another very helpful young man). When I came back to U Haul the agent there finished up my hitching and we were on our way. So refreshing to experience such helpful individuals.GLENDA L.
Nothing. It was a great experience, and the staff was polite, and helpful.William B.
Customer did not leave a comment.Mick R.
The customer service forma the General Manager was excellent.Griselda F.
Customer did not leave a comment.Deborah G.
Customer did not leave a comment.IVAN D.
Customer did not leave a comment.MICHAEL J.
Nothing, keep doing what ur doing there and the lady staff.Sergio T.
Customer did not leave a comment.James S.
Somehow processing the paperwork/payment always takes more time than I expect. Otherwise i have found the staff to be helpful and a good availability of equipment.Patrick R.
The office could not be more helpful. Great customer experience.THOMAS F.
Perfect , tyMITCHELL M.
No complaints. Good people.ANDREW P.
The manager of this store was very rude at my arrival. I couldn't get the app to work and he refused to help, I had to stand outside for over 45 minutes to get phone support. Very unpleasant.Alex S.
Customer did not leave a comment.ANIA R. | Overall Experience
Mario was excellent!!!JOSE M.
said one thing I did the complete opposite. Cost me an additional 170 in overdraft fees after i had a phone conversation. Final receipt showed they over charged me in gas and padded the bill. I have used uhaul for years and realize its the specific site but still does not leave good taste in my mouthMICHAEL H.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.STEVEN L.
This Uhaul was run absolutely perfectly. We have dealt with many different business owners over the years and I would have to say this is the BEST business I believe I have ever worked with. Mario (owner) and Linda went above and beyond to meet our needs as we had a complicated situation trying to coordinate a move to the Florida Keys from Ohio with a huge distance between us and a new build in the Keys to make our move much more complicated as all dates were tentative!! They were amazing and so accommodating to our needs. I couldn't recommend any business with any greater confidence than I would recommend Key Largo Uhaul. And, we used a storage unit, storage box, and Uhaul truck so we saw all phases of the services they offer. Huge thanks for your excellent service. Highest recommendations from us.Susan S.
Customer did not leave a comment.Bonnie B.
Muy buena atenciÃ³n ðŸ‘ðŸ‘OSLAIDY H.
Linda is especially efficient and helpfulRAYMOND S.
I have never rented from this Key Largo location. I rent all my equipment from Pakmail in Key West and the service/equipment at that location is excellentNICHOLAS C.
Customer did not leave a comment.JOHN N.
Just a TEN Again.HOWARD G.
Customer did not leave a comment.GORDON T.
Linda and you all there are just great! Much happiness to all there!ELIZABETH H. | Overall Experience
Returned after closing uhaul site would not let me do the return- could not connect with I phone or android. Took pictures of drop off and interior of trailer. Went home tried to return and was able to connect. Would not let me return since I wasn't at the uhaul location. Went back next am, Mario took care of everything. Second time I have rented Mario has taken care of me both times. Hard to find good employees in this area- he's a keeperGARY S.
Everyone was super helpful. Janet Hanna booked my order and was above and beYunus K.
Customer did not leave a comment.lynn S.
Mario and his staff were great.Dan S. | Overall Experience
Customer did not leave a comment.Brian H. | Overall Experience
Not a bad spot to maneuver in and out of, about 30 percent overpriced was the only negative...ERIC W. | Overall Experience
Customer did not leave a comment.TIMOTHY GERARD A.
Excellent storage facility. Great 24 hour access and fantastic people. Highly recommned them.Dennis W. | Overall Experience
Customer did not leave a comment.john h. | Overall Experience
All of the staff was very friendly and nice.Scott B.
The only thing that happened was i was on automatic payments then not them was so first two months were wanky but the rest were fantastic.Caitlin L. | Overall Experience
Excellent! Service. Keep up the great job! & will be coming to the same place Thank you!JESUS A.
Linda was terrific! Friendly and knowledgeable. Appreciate her tip on free storage unit for two months. Checkin was quick and we were on our wayLisa B.
Linda was awesome! She was super friendly and helpful. We appreciate the great service!Keith T. | Overall Experience
Customer did not leave a comment.Luis A.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Salvatore L.
Customer did not leave a comment.SCOTT D.
Customer did not leave a comment.NICHOLAS M.
Customer did not leave a comment.Karla P.
Customer did not leave a comment.Teresa S.
Customer did not leave a comment.TERESA S.
Customer did not leave a comment.YALENO M. | Overall Experience
A little pricey but I’m grateful for the availability.ERIC W. | First Impressions
Linda was greatlivingstone T.
NEEDS WINDSHEILD WIPERS REPLASEDDaniel S.
Customer did not leave a comment.Salvatore L.
Their service is awesome and accommodating...maria S.
Customer did not leave a comment.Galen S.
The facility was very clean and organized. Mario was very friendly and professional. There was a mixup with the reservation we made on the phone but he was quick to fix the issue in a very professional and friendly manner. Would definitely recommend.Ismery A. | First Impressions
Employees are second to none, as for corporate whom I have worked for for many years is lacking on fixing the security issues with this location I have 3 units and don’t understand why i have to sign in and out 3 times !!!! Let’s get off your butts and get this streamlined it’s not rocket science!!TAMMY C. | First Impressions
Customer did not leave a comment.Jason C.
Showed up a day before my reservation and greeted and assisted instantly. The lady that took care of us (I can’t remember her name) was super and fast! A great facility on an island where storage is difficult to find.Stephen A. | First Impressions
Easy check in, friendly, professional and excellent customer service.Clara S.
Linda provided excellent serviceGlen R.
Customer did not leave a comment.andy R.
The man at the office said he tried running my card 4 times didn't work he said. I called the bank and they said my card has not been run. So my cousin used his card. After I went off on the guy When I returned the truck the bill was different then he said. And the guy wasn't there so I asked the lady there and she said. She noticed it also. And would look into it and call me back She never did. I called back and she said again. She would look into it and return my call. She did not call back So I would not recommend this place at allERIK B.
Great experienceRick V. | Overall Experience
Customer did not leave a comment.Dean F.
Customer did not leave a comment.Sigmund R.
Customer did not leave a comment.Patrick M.
Mario and his team are excellent! My storage locker was always clean and the temperature was always fine. At one point I was transferring from one locker to another and Mario actually spent an hour of his own time helping me move my stuff-lifting heavy boxes and everything! This was a great place to keep my extra stuff for awhile in Key Largo.Laura A. | Overall Experience
Customer did not leave a comment.Jeremy Y.
Customer did not leave a comment.Lazaro G.
The two girls there are awesome every time I go in it's easy to get things done thanks againBrian A.
Excellent staff.Lydia S.
Everything was great and staff was helpfulPaul C.
Very happy with the personnel and services I got.VICTOR B. | First Impressions
Customer did not leave a comment.Jose S.
The facility was clean and convenient to access your goods. The most pleasurable part of the experience was dealing with the friendly courteous manager and staff. They were very helpful and assisting any problems that you experienced. If I need storage again I will definitely go back and see Mario and his staffMICHAEL G. | Overall Experience
Customer did not leave a comment.Michael C.
I can't think of anythingPAUL C.
Great customer service, we had a few changes and everything turned out perfect.Mary H.
Excellent facility and customer service.Lisa O. | First Impressions
The staff werre excellent and super efficient and very very helpful. Got us into our unit quickly and made sure it was ckeaned very well. Exceptional people. Great experience. Please share this with them.Dennis W. | First Impressions
We are very pleased with the personnel and facilities.john h. | First Impressions
Customer did not leave a comment.Jason B. | Overall Experience
Customer did not leave a comment.James S. | Overall Experience
straps on dolly came loose almost lost car also no tail lights not workingSTEVEN M.
Customer did not leave a comment.ANIA R. | First Impressions
Customer did not leave a comment.STEVEN M.
This place always aims to please! Quick/Easy and Efficient!!Andrew Y.
Did not like that we order a 19.95 truck, got there to here they only had the 29.95, when I pointed out the one I wanted was parked next to it, told them we were only renting for few hours. When we got back to return ours, the 19.95 truck still sitting there. When they said someone else ordered it. Feel we were forced to take the more expensive one when it wasn’t nessisary, we only moved a few things into small storage unit and did it fast. Now I don’t trust them and will worn others. As matter fact, same just happened to my daughter there.Carla W. | Overall Experience
The employee's are amazing! They bend over backwards to help you. I have been dealing with this location for over 10 years and many many employees over those 10 years... This is by far the best crew they've ever had!!!! Big THANK YOU!!!Tiffany M.
Customer did not leave a comment.RICK ALLEN H.
Customer did not leave a comment.Raymond P.
Linda & Mario have been very kind & helpful throughout this sad difficult time, and I’m very grateful for them,, Joey’s sister Angelajoseph f. | First Impressions
Customer did not leave a comment.susan D.
Customer did not leave a comment.Jason B. | First Impressions
Customer did not leave a comment.KATIE P.
Customer did not leave a comment.Paul W.
General Manager was pleasant, thorough, and professionalMike J.
Customer did not leave a comment.David S.
Customer did not leave a comment.JAVIER G.
So friendly. So even tempered and ready to help with what you need. I am not the easiest customer either and they handled me well.Robert W R. | Overall Experience
Extremely helpful, have use this location many times.ada T.
Customer did not leave a comment.Edmund M.
Customer did not leave a comment.Andrew Y. | Overall Experience
Customer did not leave a comment.Andrew Y.
Its always a pleasure to get my equipment from Mario. He understands how valuable my time is and gets me on my way quickly. ThanksCary F.
Again...fast and easy!! Great service!!MICHAEL C.
Lower milage feesKENNETH L.
No pads were offered. At Toledo, they were called the day after (09/25/2020) the unit arrived for it to be picked up, it was not picked up until 10/12/2020 and I was charged a month's rent for nothing. (which I am disputing). On 10/04/2020 I talked to Cassandra about being charged and the manager was to have called me but as of today no calls have been received from that location.ROBERT G.
Customer did not leave a comment.GLENN S.
Mario and his staff are very professional and courteous and it has. Been a good experience storing my things for the years...I recommend them highly!MITCHELL K. | Overall Experience
Customer did not leave a comment.mario G.
The staff at key largo location was helpful and always striving to please their customers (me) they made my move easier. I thank all the staff members. Mikemichael r. | Overall Experience
Mario has been extremely helpful with our rental experience. Communicated with me about the unit and made sure I knew how to access the unit and even drove me directly to it when I first arrived.Barbara P. | Online Move In
Customer did not leave a comment.Juliet F.
Customer did not leave a comment.RICARDO P.
Warn a customer that the trailer may leak!!elaine N.
Mario and his team always take great care to get us in and out with our routine rentals. Thanks.Cary F.
Customer did not leave a comment.Edward A.
I never used this storage unit. Could not access because they close at 6pm and have no weekend hours. Took 5 calls, which were never returned and a 1/2 hr visit to get the manager to cancel my contract. The staff does not speak English and will hang up or simply refuse to speak with you if they don't know what to do. The staff is also extremely scared of the manager Mario and would not contact him for assistance on his day off. Very strange customer service methods. I finally did get this contact canceled but it came with extreme effort on my part. I got a unit at another location, despite having to pay more money. But i guess the saying you get what you pay for is correct in this case. Also units listed online are not correct, they have no units available because they are all rented out to flea market vendors who sell directly out of the units. They need to update this so they stop misleading people.Maria S. | Overall Experience
Customer did not leave a comment.john f. | Overall Experience
Mr. Mario and Jennilee are very friendly and helpful. They are awesome.Mr. Mario is quick thinking 🤔 and has great problem solving skills which is amazing.V S. | First Impressions
Customer did not leave a comment.Daniel F. | First Impressions
Customer did not leave a comment.JOHN A. | Overall Experience
Thank you for working with me on my storage arrangements.diane m. | Overall Experience
U-haul is the best! My husband and I were greeted when we arrived! They knew our name, had all of our paperwork ready and made the checking easy & fun. We were hot, tired & cranky and their happy attitude was so much appreciated. They showed us exactly where our unit was. After we filled, we found the lock we brought didn’t fit. They quickly got one that worked. First time using U-haul storage and so far, I am thrilled. Thank you! Moving “sucks” and U-Haul is making it so much easier!!Julie S. | First Impressions
The lady in the office who checked us into our storage unit was extremely helpful and very personable. Great customer service skills and easy to do business with.JOHN A. | First Impressions
Customer did not leave a comment.Karol And Dominic M. | Overall Experience
Customer did not leave a comment.joy d. | Overall Experience
It appears to me that online move-ins and reservations are not synchronized with individual Uhaul locations. I paid for a lock as part of my online move-in but the attendant told me that this specific Uhaul was out of locks so I would need to buy another one. No refund was offered. Also, the attendant had already offered my reserved storage unit to another customer as a backup unit (other customer was on site and had a much larger storage unit but was concerned they may need more space). Ultimately, I received the unit I was assigned via my online move in but am concerned that online offers are not true to what’s actually happening on site.Steven A. | Online Move In
Customer did not leave a comment.LAURA H. | Overall Experience
Mario and Linda took such good care of us. They were incredibly helpful, personable and thorough to help make our move as painless as possible! I couldn't say enough - Thank you!! Thank you!colleen c. | First Impressions
Customer did not leave a comment.CHRISTINE K. | Overall Experience
Linda was always helpful to me when I needed help. She went the extra mile, was always friendly and smiling. She is an asset to your company.Stephen B. | Overall Experience
Customer did not leave a comment.roberta b. | Overall Experience
Customer did not leave a comment.CLARENCE F. | Overall Experience
Customer did not leave a comment.Jennifer F. | Overall Experience
The Manager Mario, and the rest of the staff where awesome, very helpful and eager to help. Excellent crew Thank you RaulRaul M. | First Impressions
II had my unit for 2 years.The people were very nice I did think the rate was a little high. I had only one problem with the U- haul facility in Key Largo Fl , and it is the way they built the buildings it is very difficult to manuver big trucks and trailers. Other than that I had no problems what so ever. The unit went through a hurricane and I had no problems with leaks .ellen s. | Overall Experience
Your staff here is just great.Thomas M. | Overall Experience
Customer did not leave a comment.MICHAEL G. | First Impressions
Linda was outstanding, great customer service and very professional, thanks.isis c. | Overall Experience
Customer did not leave a comment.Randy G. | Overall Experience
From the time I arrived in Key Largo, the staff was so helpful with my move. The entire staff should be recognized for their excellent customer service.William F. | Overall Experience
Prices are a little high.Little toughts for l. | Overall Experience
Customer did not leave a comment.Karen S. | Overall Experience
Linda is very helpful !terry p. | First Impressions
The staff at the key largo location is excellent. Mario was always kind & helpful.Jessica L. | Overall Experience
The facility was fine. Linda was helpful and efficient but Mario took hours to compete our registration, kept making us wait without apology, and spoke with an attitude. Maybe more training would helpJessica G. | Overall Experience
the team was excellent. great customer service.RICHARD L. | First Impressions
Linda Michelson is a rock star. Not only did she make the whole process smooth, but she got me a helper when she was afraid I was getting overheated and dehydrated. I give her 10 out of 5 stars.Stephen B. | First Impressions
Mario is the best!!!Justin C. | First Impressions
Made reservation online. Day of move-in was very simple/easy. Linda was very helpful.Lourdes M. | First Impressions
Linda is great!!Rick V. | First Impressions
Excellent staff! Friendly and helpful.KATHERINE U. | Overall Experience
Linda, was great very helpful!Rick V. | Overall Experience
Great people, went above and beyond to get us a place. A caring fun team!Jennifer F. | First Impressions
Mario and Linda remain exceptional people. I have utilized this uhaul site over the past 2 years intermittently. They are caring, professional, helpful and outstanding examples of customer care.Thomas M. | Overall Experience
The lady who in front office that rented me the unit 1507 was very informative and polite. Pleasure working with her.saundra p. | Overall Experience
Staff was greatmike b. | Overall Experience
Linda was the best. Took care of my storage needs for 23 monthsevette f. | Overall Experience
Extremely great fast service, with all info!Bernd K. | First Impressions
I did not get the name of the lady that took care of us but I do want to mention that she is excellent! Made the whole process easy, was thoughtful, courteous and friendly. She is a great assetVictor H. | Overall Experience
Mario and Linda were very helpful with the process. It would have been more convenient if the hours were extended because of my schedule and drive time to get there.Sarah R. | Overall Experience
Very helpful and very friendly staff. Address to all of my concerns probably regarding a box spring mattress and car concernsSarah R. | First Impressions
Linda is an asset to your organization and gave 100% to ensure I was satisfied with the storage selected. Thank you!charley r. | First Impressions
The staff went above and beyond my move. I would recommend them over any other moving company.Katie A. | First Impressions
Everything was simply outstanding!Rick V. | First Impressions
Great Place and Great Service!gloria m. | Overall Experience
We needed to store items in between moves. It was so convenient and easy access. Would highly recommend.Donna U. | Overall Experience
Great people.Ty H. | First Impressions
The location was super convenient & accessible for me. Linda found the perfect size unit for my belongings & was always helpful & accommodating to my needs for both the storage unit & truck rental.Linda S. | Overall Experience
Linda and Mario are the best thanks for having them to help us with our needsRey P. | Overall Experience
My thanks to the staff. Pleasant convenient service.everett k. | First Impressions
Very helpful and friendly staff. Will recommend.Sean B. | Overall Experience
We had a great experience here at the Key Largo, FL U-Haul facility. Mario and his team did a great job. They're friendly, knowledgeable and extermely helpful. We'd highly recommend this business.DON A. | Overall Experience
Manager Maurio is very professional, knowledgeable and accomodating! Thank you!jane r. | Overall Experience
Wonderful Manager, Mario! Very professional, knowledgeable and helpful! Thank you!jane r. | First Impressions
The woman that works in the office was completely amazing!!! The hardest worker ever!!! She helps because she loves to help and. It just because it’s her job!!!Stacia M. | Overall Experience
Staff was very helpful. Was able to secure a small storage unit easily and quickly.Carlos M. | Overall Experience
Great communications. Fantastic customer service. Best UHaul experience ever!Thomas M. | First Impressions
Linda really knows her stuff and is great to deal with !!jim a. | Overall Experience
Very clean and organized.Ann M. | Overall Experience
Very nice staff, fast registration, and facility was always clean.Tina D. | Overall Experience
We had great service.alberto e. | First Impressions
Great staff and facility! I will definitely use Uhaul Key Largo again and recommend it to others.Colin C. | Overall Experience
well..... there are holes in the walls.light didn't work , but i didn't go to storage @ night. staff was excellent tho.....but owner needs to spend money on doors, rusty and hard to open....ropes old.Rodolfo T. | Overall Experience
Our transaction was seamless. She was very effiecient ,and had great customer service.FRANK W. | First Impressions
Very friendly and accommodating staff!jim a. | First Impressions
Access can be very tight. Very helpful and attentive staff. Great experience! Rented over two years. Thank you!JOHN R. | Overall Experience
Great service from a friendly staff!Colin C. | First Impressions
Mario is the best! He strives to accommodate everyone in a very busy storage facility. I live on a yacht and keeping a storage unit is mandatory for me. I have scaled down to a smaller unit.WILLiAM S. | Overall Experience
Linda and Mario are the best persons to work with very helpful thier not to many employees here in the Keylargo like them hope they be more like themRey P. | Overall Experience
Great friendly cooperative staff to work with.John L. | Overall Experience
Staff are extremely helpful and knowledgeable. Excellent experience.Sean B. | First Impressions
Mario and Linda are a pleasure to work with, I deal with them very often and always professional and very accommodating !! Joseph Arnott Tammy CabralJOSEPH A. | Overall Experience
Awesome customer service by your employee working on Sunday morning...she was so pleasant and helpful...was greatlty appreciated. Thank youMaureen F T. | Overall Experience
I’ll staff including manager where very professional courteous and helpfulClemente G. | Overall Experience
Good facility. Survived Hurricane Irma with no issues at my unit.David C. | Overall Experience
N/AJoe T. | Overall Experience
Service and check in was very good, I would definitely recommend U-Haul to everyone.Tina D. | Reservation
Roll up door was worn out, extremely hard to open. Promises to replace it "soon", for a year, but never happened. Wouldn't let us use dumpster when cleaning up after damaged roof poured water in.VERONIKA W. | Overall Experience
Thank you, everyone in this location was super nice, friendly, and accommodating. They made things go so much smoother with their smiles in their faces when I get there for my key access. Thank you!angie s. | Overall Experience
Only needed for a couple of days worked out greatdavid k. | Overall Experience
Very happy with our experience with our U-haul facility.edward s. | Overall Experience
We had to move things even within the facility, and the staff made it much easier and all were so helpful.edward s. | Overall Experience
Everyone was professional and very helpful.linda m. | Overall Experience
Excellentjoseph g. | Overall Experience
Very fair and considerate about needs. Good advice and tips on how to make the move easier.edward s. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!