Customer Reviews for U-Haul Moving & Storage of Kingsessing

1,184 reviews

5744 Woodland Ave   Philadelphia, PA 19143

(215) 883-7200

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(215) 883-7200

5744 Woodland Ave
Philadelphia, PA 19143

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Atajah R.  |  First Impressions 
Rating:
3.0

For the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unit

Halima B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

I was late picking up my truck due to highway traffic on Friday, October 22. The good folks at the Uhaul at 5744 Woodland Avenue, were extremely gracious and considerate. They allowed me to come in and get my truck. I am grateful for such a wonderful gesture. Thanks Uhaul! Victoria Nyumah

VICTORIA N. 
Rating:
2.0

The truck was old and missing a windshield wiper. It was raining during my move I had to drive with no windshield wipers. The brakes were very bad. But the staff was very nice.

Niketta B. 
Rating:
5.0

No furniture pads were in the Ubox.

amy B. 
Rating:
1.0

Customer did not leave a comment.

TIMMEKA K. 
Rating:
4.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

LaRoi D. 
Rating:
1.0

There were 11 locations that were more in my area of my home to pick up a truck from. But, they sent me to PHila. and I do not know why there couldn't have something closer. 11 locations!!!! The ride to Philly was HORIBLE!!! Way down in Philly, where they probably thought we couldn't find. It took 40 min each way and took away from the packing. Unbelievable!!!!! The ladies help was wonderful.That is about all I can say about that place. By the way, the cab leaked when it rained!!!!

BARBARA G. 
Rating:
5.0

Customer did not leave a comment.

Garey J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANE H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

The entire experience was great. Efficient staff from the reservation process, to the pick up and return. I sincerely appreciate the professionalism of the entire staff!.

MADELINE D. 
Rating:
5.0

Good

STEPHANO S. 
Rating:
5.0

Customer did not leave a comment.

LOREN R. 
Rating:
3.0

Available trucks at closer locations

MATTHEW H. 
Rating:
5.0

Hey Guys the most beautiful and reliable UHAULL EMPLOYEES LENAYA LANEESHA KEVIN JAZMIN CINTIA RADIYA SO RON JEROME SO BEAUTIFUL TEAM OF UHAULL 58 AND WOODLAND PHILADELPHIA PENNSYLVANIA KINGSESSING

SAID N. 
Rating:
5.0

More Consumers served

GEORGE B. 
Rating:
1.0

Was charged for fuel when I put the fuel back in what I used

MELVIN D. 
Rating:
2.0

After taking the truck from The lot after doing mobile check in I arrived to my location to load my truck and when I opened the back door it was roaches everywhere. The interior of the cab smelled like smoke. The knob to roll down the window was broken and the driver sunvisor was missing. This truck should not have been in service and available to rent at all! I also ordered a furniture dolly and it was not in my rental when I picked it up so I would have had to come back to get that costing me more miles and money. When I brought the truck back I was still charged for the rental even though it was unusable and just wasted my time. I also asked about upgrading my truck to a larger one and was told they didn't have any available even though online It was telling me they did and that my rental would be guaranteed. I will never rent from this location again. The staff always has a bad attitude and act like you are inconveniencing them.

Steffani G. 
Rating:
5.0

Customer did not leave a comment.

atia b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Raymond J.  |  Overall Experience 
Rating:
5.0

Great staff at U-Haul

DARRYL C.  |  Overall Experience 
Rating:
5.0

Love the customer service

MARK W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
3.0

1. This was not my original location. I arrived at another location and was not given the lock box code. I sat on hold for 20 minutes and then had to drive to this location to get the truck 2. The truck smelled horrible of cigarette smoke If I could find an alternative to UHaul, I would. Sadly, UHaul had a monopoly in the area and I have no other options. Not my first bad experience with UHaul Lastly, I will need to now call because I was overcharged by $50. Again, just frustrating that my time and energy goes into this.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Calli B.  |  Overall Experience 
Rating:
5.0

Nothing, Outstanding Customer Service per usual!

Antonio W. 
Rating:
4.0

It's really fast and easy to access anywhere. Makes moving easy. Keep it up. P

BOLANLE O. 
Rating:
5.0

Nothing 😁

MEMUNATU K. 
Rating:
3.0

Customer did not leave a comment.

KALIFALA D. 
Rating:
5.0

The guy who helped me with dropoff was amazing! So helpful and it went so easy and quick.

Theresa C. 
Rating:
5.0

Clean out the trailers or charge the customer that returns it.

ROY B. 
Rating:
5.0

Customer did not leave a comment.

ALFRED W. 
Rating:
5.0

Continued to provide your friendly and professional services

DARENA S. 
Rating:
3.0

Customer did not leave a comment.

LATOYA H. 
Rating:
2.0

Maybe remove the offensive graffiti from the truck before renting it? (F*ck U B*tch in large black spray painted letters).

CRYSTAL C. 
Rating:
5.0

DONT OVERBOOK that's rude rude rude.

JAMIE M. 
Rating:
5.0

Nothing more than what you are doing now.

JAMES K. 
Rating:
3.0

customer services could had been a bit more professional at the counter, but the truck i needed was there after a 4 hour wait from another uhaul location had a truck for 1200 noon didnt get it until 500 pm.

LARRY K. 
Rating:
3.0

Customer did not leave a comment.

ANDRE W.  |  First Impressions 
Rating:
2.0

The young lady who checked us out, needs customer service training or needs to look for an occupation that makes her happy. She seemed so miserable

NORMAN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
1.0

Got there and it was a lock on the unit. It was someone else’s.

Natasha F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jesica N.  |  First Impressions 
Rating:
5.0

Very happy 😃

gary S. 
Rating:
5.0

Great staff very clean

Bernadette Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
3.0

Customer did not leave a comment.

nikiera c.  |  Overall Experience 
Rating:
1.0

I reserved a truck at the Folcroft location for 10 am on Saturday. Upon arriving I was told I had to go to another location 5 miles away. I was also told I need to return the truck at the same location. This added 1 hour to my schedule and 10 miles

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

ABUBAKARR S. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
5.0

The van i had the brakes needs to be serviced. I was doing a party and carring previous valubles

YVONNE Y. 
Rating:
5.0

Customer did not leave a comment.

APRIL L. 
Rating:
2.0

Customer did not leave a comment.

DA L. 
Rating:
5.0

This location is very courteous. However, the vans can be held at a higher standard of cleanliness (swept out, external windows cleaned, and internal cabs wiped down with a disinfectant prior to next renter.) Although I spray inside with 91 percent alcohol, it would ensure the company is taking necessary precautions to reduce the chance of spreading the Carona Virus.

CINQUETTA D. 
Rating:
5.0

Customer did not leave a comment.

ANSINU M. 
Rating:
3.0

Male staff member was helpful, female staff member appeared to be bothered, she came in with wrinkled and stained uniform shirt , both staff members talked about another staff member and her faults., this was for picking up a truck. I got a storage unit, that experience was smooth.

Donna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA F. 
Rating:
1.0

Customer did not leave a comment.

Monique T. 
Rating:
5.0

Customer did not leave a comment.

ayesha c.  |  Overall Experience 
Rating:
2.0

The vehicle was not clean and had a bug inside.

LONIA W. 
Rating:
5.0

Customer did not leave a comment.

LUTISHA M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

KANIYAH H. 
Rating:
5.0

I rented a 15 ft U haul truck from this location on Monday, September 5, 2021. The truck broke down at the Sam's Club in Williams Town, @ about 9:45 am, the battery did not get change until 1pm, all of my plans were shattered and my time wasted. Up to now, no one has contacted me.

JOSEPH B. 
Rating:
5.0

Great job

Richard M. 
Rating:
3.0

The van was not thoroughly clean, there was open beverage items & liquor bottles in the storage compartment. The windshield was very dirty and so was the van. With Covid-19 there should be a very strong program in place. Think of the customers health and safety and not just the Bottom Line

DARRYL H. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

INDIA W. 
Rating:
4.0

Customer did not leave a comment.

BREYELL J. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT A. 
Rating:
3.0

Better customer service at location, there were times that the employees had no idea how to answer my questions and I would be on hold for a long time

Santiago C. 
Rating:
2.0

I was disappointed in the return of my vehicle. I was told by the person checking my vehicle in that they would handle it. They didn't check it back in while I was there. Then when I received an email with my bill, I was charged for 2 days. I then had to spend time having it reversed. This would not have been necessary had she properly checked in my vehicle.

WILLARD C. 
Rating:
5.0

Customer did not leave a comment.

Tony K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

ALFRED W. 
Rating:
1.0

This location was very unprofessional. The staff was rude the one girl didn't know how to do anything and I had to keep calling her manager for help. As she calls the manager for help a couple times the manager tell her don't call me back no more. I was never told about $160 hold on my card. This location doesn't close until 7pm. I got there at 6:30pm mind you I started calling at 6:15pm. No one answers the phone and when I get there all the lights are off and the door won't open and the guy that works there with the locs is seating there waiting to leave. How unprofessional?!!? They don't no how to talk to customers they talk as if they work on the street. I should've expected it I mean it's on 57th woodland so hey. I'm so mad I have a storage unit in there because I know all of my shit is gonna get messed up. Whew the ghetto!!!

John D. 
Rating:
5.0

Great customer service. The young ladies there were very professional and helpful. Need more trucks to improve.

PENDARVIS W. 
Rating:
5.0

Customer did not leave a comment.

Deanna S. 
Rating:
5.0

Nothing ~ the lady was super nice & helpful!

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
3.0

I called the week of to confirm my truck would be available & was told it would be ready. When I arrived the employees could not find the truck. Instead of getting a 17ft truck I had to go with a 8ft van instead. The employees were yelling back and forth at each other in an unprofessional way.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amir C. 
Rating:
3.0

I was given a truck that had alternator problems, as a result I was stuck on Snyder ave for 2 days before I was able to move it. Of course I was charged for 3 days because of it. Unexceptionable, but what can you do but pay because they have your credit information. Won't use that location again.

CHARLES C. 
Rating:
3.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

ANDRE R. 
Rating:
1.0

Have air conditioner... truck hesitated and felt like it was going to stall. Sounded like someone took off exhaust pipe. No gas in truck well less than a quarter tank. This was definitely the worst i have witnessed.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
3.0

Move-in had some issues due to the employee helping me put me in the wrong unit this causing me to receive emails saying I didn’t pay, my locker was going to taken away, and other alarming/confusing/stressful stuff. After a few days, the manager straightened it out but then my autopay on the account got deleted when they updated my account with the new locker space. This caused me to have to pay a penalty for late rent. After I fixed that, all was fine. Very disappointed about the issues at move-in due to employee error that then negatively impacted me both mentally and financially.

Susan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAIN W. 
Rating:
5.0

The passenger part of the van was not clean. Dashboard, cup holders etc were sticky

Shawna H. 
Rating:
5.0

The handle was broken in the back....but other then that I like u haul

CORETTA D. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
3.0

Employee Ashley really needs a lesson on customer service. She was very rude to me. Rude is putting it lightly. Down right nasty is more fitting. She does not know the process of renting a uhaul. She refused to give me key for rental. As long as she is employed I will not be returning there

Carmella M. 
Rating:
2.0

When I returned the car back I left the keys in the car by accident & the lady called back the next day the lady yelled at me & hung up the phone .

ALAYSHEIANA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Van sturdy and dependable.

SHAWN B. 
Rating:
1.0

My husband and I had a Ubox reserved to be delivered on a specific day, however the box never showed up. We called Uhaul multiple times to inquire about how long it would take to show up and we were given various times, however the Ubox was never en route. We were told by someone on the phone that our box would be delivered the next day, however when we went to the Uhaul location in person, we were told that the UBox was not going to be delivered. None of the staff at the location or on the phone were able to give us a reason as to why our box was not delivered or why we were lied to about it being delivered when it was never en route. We did not receive any explanation or apologies about the inconvenience or compensation.

Aishat O. 
Rating:
5.0

Van was clean, inside store was clean, customer representative was nice and very helpful but the tire pressure light was on when I got in the truck. Other than that, everything was great.

RACHEL B. 
Rating:
3.0

Customer did not leave a comment.

RANDOLPH F. 
Rating:
4.0

Customer did not leave a comment.

ARMAH F. 
Rating:
4.0

To make sure when they clean out the cargo vans that they are aired out properly or change the air filters regularly

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

The truck was surprisingly clean and updated. Thank you for allowing a one way travel. You guys are the best!

Zachary F. 
Rating:
3.0

Customer did not leave a comment.

Ebony E. 
Rating:
5.0

Very nice and efficient woman running the front desk. thank you

Alfred W. 
Rating:
5.0

Nothing

MARQUITA W. 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
1.0

Aggressive staff, truck reservation was not at the requested pickup location.

Reynaldo C. 
Rating:
5.0

Customer did not leave a comment.

TSADIK A. 
Rating:
3.0

One employee instructed me to park the truck in one location. After navigating the lot to finally fit the truck, another employee yells at me from across the lot to bring the truck to the cleaning location. Employees not helpful at all.

Peter-Salim K. 
Rating:
3.0

not close to me, but a good site. clean. lots of room in the lot.

JON S. 
Rating:
5.0

The staff at the Woodland Avenue site were very professional and helpful. The new technology was easy to use.

cecelia B. 
Rating:
5.0

Customer did not leave a comment.

moise j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dwight H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosanna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

Doing an excellent job, please keep up the outstanding work 👍🏾👍🏾👍🏾

Othea W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEVI C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B.  |  First Impressions 
Rating:
5.0

Thank you for allowing me to use you'll facility

Sherdina G.  |  First Impressions 
Rating:
5.0

The young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.

Mary Ann P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tonia W.  |  Overall Experience 
Rating:
3.0

My unit was not clean, it had mouse droppings and debris inside. I don't like that anyone can just walk-in off the street. There are cameras but also places that people can be hidden.

CAROLYN S.  |  First Impressions 
Rating:
3.0

Staff extremely rude and ghetto. Would never give my business to this location.

Tomasine H.  |  First Impressions 
Rating:
3.0

The location was very convenient. The bathrooms could be more clean and the staff could be a lot more professional and friendly when communicating to paying customers.

Joe G.  |  Overall Experience 
Rating:
5.0

Staff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!

Storey C.  |  First Impressions 
Rating:
5.0

The person doing our check in, which i unfortunately forgot bis name, was extremely friendly and helpful.

JEROME L.  |  First Impressions 
Rating:
3.0

The staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn’t take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn’t get because you’re at 95% capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it’s tough times and it just makes it harder on me and my Family.

Fairry B.  |  First Impressions 
Rating:
5.0

Easy process. Building and storage room was clean. Dollies and carts available to assist with moving items from vehicle to storage. Only issue was the online map with location of storage wouldn’t open. Staff inside were very helpful with location.

Stephen I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Calli B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONNIETTA D.  |  Overall Experience 
Rating:
1.0

The management there is unprofessional and argumentative. When I informed them that the lock was changed. I was accused of losing my key and had to go through the removal process. It took my from 3/31 to 5/2 to finally get my belongings. I also had the police come to make a report and verify that I was being professional.

PAUL W.  |  Overall Experience 
Rating:
5.0

The two gentlemen on Sunday May 2nd were very pleasant and helpful.

Cecil H.  |  First Impressions 
Rating:
1.0

My storage unit leaked twice and no accommodations or an apology was given

Dominique L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elysia P.  |  Overall Experience 
Rating:
1.0

My initial interaction with the staff was poor the employees had very bad attitudes and I was hung up on several times. My last interaction was better with the assistant manager and manager of the facility. They where more professional and attentive.

TONNIETTA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nynilah B.  |  Overall Experience 
Rating:
5.0

Location still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.

Yusuf A.  |  First Impressions 
Rating:
4.0

Only mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.

latisha m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briana F.  |  First Impressions 
Rating:
5.0

From start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!

VASHTI C.  |  First Impressions 
Rating:
5.0

Everyone was real friendly and really helpful there they did a great job

gloria b.  |  First Impressions 
Rating:
5.0

Great staff at this location!

Marc R.  |  First Impressions 
Rating:
5.0

Very professional staff.

RAFAWA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nikiera c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheirque K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor H.  |  First Impressions 
Rating:
5.0

Okay

Helen W.  |  First Impressions 
Rating:
3.0

Some employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.

Britnee C.  |  First Impressions 
Rating:
5.0

The representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.

Alizay H.  |  First Impressions 
Rating:
5.0

She very respect people

mamadou c.  |  First Impressions 
Rating:
5.0

Nasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. Thanks!

Syrus B.  |  First Impressions 
Rating:
3.0

Customer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to

Porche M.  |  First Impressions 
Rating:
5.0

Very good service I wouldn’t change a thing

ROBERT C.  |  First Impressions 
No reviews have been submitted for this location.

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