Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome location Kingston is great. Only employee I dislike is J
ROBERT F
Rating:
2.0
The desk staff were very unhelpful in explaining what they wanted done.
Grey Z
Rating:
5.0
Customer did not leave a comment.
George D
Rating:
1.0
Customer did not leave a comment.
Bruce B
Rating:
5.0
Customer did not leave a comment.
Karen B
Rating:
5.0
Customer did not leave a comment.
Jason R
Rating:
4.0
For people like myself who are very limited in their ability to use technology it is very hard to do the rental process
Joe M
Rating:
5.0
Customer did not leave a comment.
Charles J
Rating:
5.0
Continue your excellent service to all customers as you always do everyday. Thank you.
LAVERNE M
Rating:
4.0
Customer did not leave a comment.
AMY B
Rating:
4.0
I have used this U-Haul location a few times, and it is great!
The only disappointment was that the 20' truck that I reserved was not available when I got there at my reserved time, as it was not returned by the prior renter (which of course is no fault of your office), so I spent 1/2 an hour trying to figure out the best option size-wise and cost-wise for my moving needs. The guys at the desk were GREAT and spent that time with me, trying to accommodate and provide the best alternative renting option.
I ended up renting a smaller truck and a trailer, and all went very smoothly after that. The guys at this U-Haul location gave great service, and I will, of course, use them again if and when I am in this area!
Thank you very much for your great service!
Kind regards,
Loyal Customer
DEBRAJ C
Rating:
5.0
Customer did not leave a comment.
SANFORD K
Rating:
5.0
Thanks very easy to work on the app - thanks 🙏
ANTONIO E
Rating:
5.0
Great efficient friendly service. Most helpful!!!!
KATHERINE J
Rating:
1.0
Better customer service and more clean equipment
Enrique L
Rating:
5.0
The team was extremely helpful and accommodating even though it was it was really busy. The process was easy and pleasant.
Heather D
Rating:
5.0
I have been dealing with this Uhaul location for years. They are truly the best. Always helpful & courteous. Will go no where else.
Eddie P
Rating:
5.0
Always a pleasure using this location. Very helpful employees.
Anthony B
Rating:
5.0
Customer did not leave a comment.
HAROLD G
Rating:
5.0
the young lady there is very helpful and polite, .
alan l
Rating:
5.0
The people there were friendly and helpful. Everything was in order and going through the process was quick and easy. They helped me out by adding extra miles i needed on the contract free of charge. I've used them twice with the same experience and will use them in the future.
DAVID L
Rating:
5.0
The employee that helped me was excellent. Drop off was smooth and easy as well.
Gino C
Rating:
5.0
Nothing was a plesant experience
Terrence H
Rating:
5.0
Good running truck good on gas!
Nicole G
Rating:
4.0
Reserving a truck online is very easy, and it helps with creating certainty that the proper equipment is there when you need it. The U-Haul staff are all-business and generally humorless. that disposition serves efficiency and accuracy, but does not engender loyalty.
Regis O
Rating:
4.0
Customer did not leave a comment.
Patrice H
Rating:
5.0
Customer did not leave a comment.
RICHARD W
Rating:
5.0
Customer did not leave a comment.
Stuart B
Rating:
5.0
Customer did not leave a comment.
Daniel L
Rating:
4.0
Customer did not leave a comment.
Mark K
Rating:
1.0
Make sure equipment is ready to rent and fully functional
CHRISTOPHER P
Rating:
4.0
I got blankets, and they were wet. I had to dry them, causing me to delay packing the truck - can't wrap wood furniture w wet blankets.
Doug W
Rating:
3.0
I rented a pickup truck and auto transport. The physical uhaul location was small. Very tight parking lot with no maneuverability. The pickup truck was very dirty inside. Had not been cleaned probably ever. The license plate on the auto transport was 3/4 torn apart and only 1 side of it attached to the trailer with a zip tie and it also was totally delaminated. The auto transport also had one of its license plate lights hanging on by the wires only due to the mount being ripped off. The uhaul rep came out to look after I said look at this damage and he brought 1 sheetrock screw out and I had to help him install the screw into the bracket to hold it on because he couldn'tdo it by himself for whatever reason. The bracket had 4 rivet holes and he only put 1 screw in and said that ain't going nowhere now. That was when I picked the equipment up. When I returned it all, it was a different rep taking it back in. He was great. Uhaul, you can do better. Do better.
Michael T
Rating:
5.0
This location is consistently reliable when it comes to renting equipment.
David L
Rating:
3.0
Customer did not leave a comment.
Alyce M
Rating:
5.0
Customer did not leave a comment.
ANTHONY P
Rating:
3.0
Customer did not leave a comment.
LAUREN C
Rating:
5.0
Customer did not leave a comment.
Paul H
Rating:
3.0
-better maintenance on vehicles
-a more reliable computer system that doesn’t crash ( it’s happened more than once). Employees resort to paper for transactions.
-Make your employees happier
robert b
Rating:
3.0
Hello. The team at UHaul was great. The automation was ok, the fee for what it was seems very expensive.
I loved working with your team in person and they did a really good job, all of them. I do think the value for use was a challenge but it was very convenient and again the team was fantastic.
The reliance on app and the lack of ability to call in in a timely manner was a challenge at times.
Geren L
Rating:
4.0
The return app isn’t the greatest to use when the store is closed.
Ann L
Rating:
5.0
Ethan was great. Always friendly to deal with.
Robert K
Rating:
5.0
Easy pick up , easy return, great value for the money.
Joseph R
Rating:
5.0
Customer did not leave a comment.
Debbie A
Rating:
4.0
Customer did not leave a comment.
Regina D
|
First Impressions
Rating:
5.0
I rent her two or three times a year and the vehicles are always well kept and maintained. Service personnel are friendly and helpful.
EUGENE F
Rating:
5.0
Customer did not leave a comment.
PAUL P
Rating:
5.0
Customer did not leave a comment.
JASON K
Rating:
2.0
I was yelled at the second I pulled in because I wasn’t parking right. There were no real spaces available so I just stopped where I could get out of the way so customer service could be a little better.
ALEXANDER I
Rating:
3.0
Customer did not leave a comment.
enrique c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
THE WHOLE STAFF IS VERY PROFESSIONAL AND VERY PATIENT WITH ME!
IT WAS A PLEASURE.
🙂
Edna F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STANLEY J
Rating:
5.0
Very nice people and helpful as I have experienced in many of your locations that I have visited.
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
MARIANNE R
Rating:
5.0
Always efficient and accomodating.
Though I arranged to drop off elsewhere, I had to change myb location on the day of return.
The manager here assisted me in changing my drop off location upon arrival, though the reservation indicated elsewhere.
Thanks.
QUENTIN M
Rating:
1.0
Staff told me my wiring was bad. Bought a tester and it was their trailer. Second trailer also was nearly unusable because ratchet straps were bent rusted dry as a bone. I would rent another location if ever again. Wasted my time.
JAMES C
Rating:
4.0
Customer did not leave a comment.
Eitel A
|
Online Move In
Rating:
1.0
The guy at the front desk was instantly short and very transactional in his communication, bordering on rude. Not enough for me to be outright offended, but it was not well-received
TRAVIS R
Rating:
5.0
Nicholas was great. He was very informative and helpful. He was able to get me set up with a storage unit rental that I really needed that same day!
CRAIG M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERRENCE A
Rating:
5.0
Best service
Vincent T
Rating:
3.0
Customer did not leave a comment.
RICHARD A
|
First Impressions
Rating:
5.0
Offer refueling service at going gas rates per gallon.
RAYMOND A
Rating:
5.0
Not much. Everything went smooth
JAMES C
Rating:
5.0
Customer did not leave a comment.
KEVIN T
Rating:
4.0
The place was busy and the wait was long. When a second employee arrived, we handed over paperwork and left. Super easy.
MICHAEL B
Rating:
3.0
Customer did not leave a comment.
NEAL S
Rating:
5.0
Excellent customer service, everything was on time!
MARK S
Rating:
5.0
Customer did not leave a comment.
MATTHEW O
Rating:
5.0
Customer did not leave a comment.
Raymond P
Rating:
3.0
When you’re told they don’t want the insurance you shouldn’t charge them for it
WILLIAM A
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Customer did not leave a comment.
WILLIAM H
Rating:
4.0
Customer did not leave a comment.
Sakwan V
|
Overall Experience
Rating:
4.0
The process to return was very good.
DONALD O
Rating:
5.0
The Sales Rep that assigned me the van had the best customer service and was very helpful. Thank you!
QYNIECE H
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
3.0
Not location specific but drop off process was easy and simple, however I did not hit the mileage of my quote and it wasn’t clear what happened if that’s the case and if I could receive a rebate. I assumed not but still an example of where the process was not clear and felt as though it takes advantage of the customer.
Lorin P
Rating:
5.0
My overall experience was very satisfactory! The truck I rented was well maintained and clean. It was easy to drive to both my pick up and drop off locations. Staff were friendly and inform
JENNIFER B
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
4.0
I got charged a cleaning few when there was barely any debris on the van. I even swept it out
NICHOLAS V
Rating:
3.0
Have a working restroom, explain where the vehicle is to be picked up, have the things paid for inside the vehicle as advertised.
VIRGINIA F
Rating:
5.0
Customer did not leave a comment.
CURTIS S
Rating:
5.0
Customer did not leave a comment.
DEBORAH S
Rating:
1.0
The people at the customer service desk were very unprofessional when asked a question they would refer you back to the app. The truck that I was assigned, they couldn’t find the keys for. Long lines and long wait time, even though it says you skip the line they would not see you right away. There was ice in the lot which created a slip and fall risk when retrieving the truck and doing pictures
Christina V
Rating:
1.0
No heat in the truck. I was charged for 2 days I a 24hr rental. Too many taxes. Too prices. 24hrs is just that 24hrs. Not a happy customer
Myreisha L
Rating:
5.0
Customer did not leave a comment.
MARK D
Rating:
5.0
Customer did not leave a comment.
DANIEL W
Rating:
5.0
I dropped off before they were open, but the parking lot and building were nice.
MELISSA H
Rating:
5.0
Customer did not leave a comment.
MICHAEL R
Rating:
1.0
I was charged for missing dollies $160. I SAW the guy take them out of the truck when he went in with the blower after I returned the truck!
KEVIN F
Rating:
3.0
This used to be my favorite location.
Steven R
Rating:
5.0
Customer did not leave a comment.
STEVEN F
Rating:
5.0
I rented a couple times and have no issues or concerns. It was a very good experience.
RUTH A
Rating:
5.0
Customer did not leave a comment.
NICHOLAS K
Rating:
4.0
Agents even though quite busy were efficient and helpful
KATHLEEN R
Rating:
5.0
Customer did not leave a comment.
MICHELE C
Rating:
5.0
June I rented a storage and didn't anticipate staying longer than a month. Ended up being six. The staff was excellent. Amanda and the other gentlemen he works at quik chek too were very helpful and understanding. They had to reach out the the Branch Manager who was also had great customer service. I appreciate this experience keep up the good work. Im bringing them baked chocolate chip cookies real soon. I promise.
christina w
|
Overall Experience
Rating:
4.0
Everything was good. I just didn’t see my text until I already left the company. I guess I was suppose to take a picture of the truck when I was done. I just went in the office and handed in the key. Please forgive me. I hope this won’t delay my returned payment. I only had the truck for about an hour. Thank you I can’t believe how smooth things went
Jermol K
Rating:
2.0
This truck when u would press the brake would accelerate when I called them and told them this was happening their response was we have had no other complaints about that truck. We dont know what t9 tell u. So I think they dropped the ball. Big time
Rachel B
Rating:
5.0
Nice folks.
DALLAS J
Rating:
5.0
Customer did not leave a comment.
ROBERT D
Rating:
5.0
Customer did not leave a comment.
RICHARD T
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
4.0
Customer did not leave a comment.
ROBERT C
Rating:
5.0
The staff at the center is professional, friendly and experienced. Thank you for proving 5 star service!
Anthony B
|
First Impressions
Rating:
5.0
Amanda and Nathan, great work with. There is no problem at U haul because of them!!!
john h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas E
|
Overall Experience
Rating:
2.0
Cost!!… outrageous!… I found same size for $45, you’s charge nearly triple!!!…LOWER YOU PRICES….
Darrel B
|
Overall Experience
Rating:
4.0
I rented this for my grandson who attends Bard College. I had to pay for an extra month even though I only needed 11 days before he could move into his dormitory. It would be good to have half month rentals to accommodate this.
Richard T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Martha D
|
Online Move In
Rating:
4.0
Very helpful, courtesy staff
TAMMY S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ryan P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Candice C
|
Overall Experience
Rating:
3.0
Could be a little cheaper…
Darrel B
|
First Impressions
Rating:
5.0
Loved that it was open on Sunday when no one else was
Justin R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RON G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Heather S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
melinda p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
doug n
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MONIQUE M
|
Overall Experience
Rating:
5.0
Friendly and very helpful
SUZETTE R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kris O
|
Overall Experience
Rating:
3.0
Average because the storage unit itself was not particularly clean, and the first unit I looked at had a leak in it (they gave me a new one). It was also very low security with little space to turn around a truck. It wasn't so bad that I would say NO to any of the above questions. All good. Thank you.
CONNOR M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANINE T
|
First Impressions
Rating:
1.0
I had damages that was supposed to be covered with my insurance and I am not getting help!!!
brenda s
|
Overall Experience
Rating:
5.0
The manager and his cohort working were fantastic. Definite assets. Clean up their building for them though. It needs significant updating to make it more appealing
ERIC Z
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Ronald D
|
Overall Experience
Rating:
5.0
It was an easy experience. People were friendly and helpful. Have used this location 3 times. Always a great experience.
Gayle O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
5.0
courteous and helpful staff
Barbara C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stephanie T
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
jeremy a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia S
|
Overall Experience
Rating:
5.0
Good guys. Very helpful, and kind.
Anthony L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christine A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darrell G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PHARA F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jason L
|
Overall Experience
Rating:
5.0
Kingston Uhaul is a great storage facility. Clean, safe and friendly. Highly recommend.
Gayle O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
christine A
|
Online Move In
Rating:
5.0
Always good service!
Gayle O
|
First Impressions
Rating:
1.0
I told Nathan and team multiple times that the entrance gate was up. It remained up 24/7 for the last 4 months. This storage facility is not secure in the least.
I also requested multiple times that the door to the unit be fixed because it could not stay open without being propped open. It was never repaired.
DIANA G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ERICM M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEATHER H
|
Overall Experience
Rating:
4.0
There was supposed to be a lock in the unit ready for me, there was not. I had one from a previous unit I had so I put that on there.
Heather G
|
Online Move In
Rating:
2.0
$95 a month for a 5x5 closet is ridiculous.
Devin K
|
Overall Experience
Rating:
2.0
The measurements were inaccurate and they were unclear of the dimensions. I rented a 8 foot long by 5 foot tall by 5 foot wide trailer and when I was told the dimensions of the storage unit were the same it was 4’6 by 4’8 by 8 ft tall and had cob webs and leaves with trash outside of other units next to mine.
KENDALL O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
stacey o
|
First Impressions
Rating:
5.0
Ty!
Glenn L
|
Overall Experience
Rating:
4.0
The male working Sunday was very rude and very unfriendly.
The pretty young woman there was very friendly and helpful,
I had rented a uhaul cargo van the day before as well as a 10x10 storage unit.
I was there Sun to move my belonging into the unit. When I was done, I had stopped at the main office to get something from my personal vehicle the was parked there while I was renting the cargo van.
I pulled into a parking space to stay out of the way of other things that were going on our would be going on.
The male employee came up to my window very rudely and with an attitude and told me returns were over there.
He never greeted me or acknowledged me. Or asked me anything at all.
I told him I was not there to return anything, that my personal vehicle was there and I was retrieving something from it. At which point he said nothing and just walked off...
He should have greeted me in some pleasant manner, he did not.
He should have asked me nicely if he could help me. Again, he did not.
Instead he approached me with and runde and very unpleasant attitude.
I have worked in many many different jobs that had me in contact with customers and people in general, this is not how you approach them and treat your customers and the general public.
I would like him made aware of his bad actions and have him re-trained in customer service.
Other than him the other employees were great, from the young pretty female to the older gentleman and the heavy-set male employee.
Very friendly and easy to communicate with. Very easy and pleasant experience when they were there, bad experience with the male on Sunday.
Ronald D
|
Overall Experience
Rating:
3.0
The store and staff was fine. But the toilet broken.
They need a plumber ASAP.
Linda S
|
Overall Experience
Rating:
5.0
Thank you
You have the best team there.
A wonderful crew
Always ready to help with a smile
Thanks Richard
Richard T
|
Overall Experience
Rating:
5.0
Allen was always very helpful and very easy to deal with he’s an asset to ur company thank U!!
Laura B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MASANI G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULAA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ERICM M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIM P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rodney W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Norma M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Amanda L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charlene B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheila B
|
Overall Experience
Rating:
4.0
Just rented out storage unit so to rate it a littke premature but the over all experience so far has been above average
Keith M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PERRY J
|
Overall Experience
Rating:
2.0
While I was pleased with the way the staff treated me, I was appalled at the state of the storage unit. The four was left open when I arrived, which I thought was to ease my move in. However, I quickly discovered that the door was off the rails, and bent, making it difficult to close. Additionally, the unit was absolutely littered with trash, especially a ton of broken glass and ceramics.
I expected it would have at least been swept and checked before I moved in. Had I known it wouldn't be, I would have brought a broom to clean up before unloading.
The broken glass was a safety issue, and the damaged door is at best disappointing, and at worst will make accessing my belongings difficult.
DIANNE W
|
First Impressions
Rating:
5.0
Angel is the best
Sarah P
|
Overall Experience
Rating:
5.0
Very friendly and accommodating in every need.
CYNTHIAL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Michael P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Clay H
|
Overall Experience
Rating:
5.0
One-way access to unit requires either backing in or turning around in a small area. Unit was excellent and service above what was expected.
joseph y
|
Overall Experience
Rating:
1.0
When I moved out of the unit I went to the office to notify them I was on my due date when I moved out they were trying to make me pay for another month that my stuff wasn’t there they were very young courteous staff I had to explain to them blindly what was happening as far as maintaining those water leaks throughout the building the plywood has water damage and moose I think you need to look at the staffing in the maintenance staff of that building fixing problems and may be Relocate all the staff or re-train in better customer service
Richard A
|
Overall Experience
Rating:
5.0
I use this facility all the time. I still have a storage unit and rent trucks frequently. Great staff. Give them a raise!
Jen G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GLORIA R
|
Overall Experience
Rating:
3.0
The actually storage units have seen better days
jennifer m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison S
|
Overall Experience
Rating:
1.0
After a detailed phone reservation conversation about reserving a storage space, when I arrived at the facility they gave me the wrong size which I could not use. I had to scramble,in a strange town, to find another unit.
Shelley S
|
First Impressions
Rating:
4.0
Very nice!
Norma M
|
First Impressions
Rating:
5.0
Angel who was working at the time we moved into the storage facility was very helpful. Thanks to him it was a good experience, after several days of travel and moving it was nice to end with a helpful person at UHaul.
Laura M
|
First Impressions
Rating:
3.0
Service above average
Storage unit facility below average
laura b
|
First Impressions
Rating:
5.0
Everyone in the Kingston U-hal are all amazing group of people, they always helped me when I need it and they always made me feel welcome in the store. And I would us them again for my rental. Thank you all so very much.
NOREEN K
|
Overall Experience
Rating:
3.0
Gate was never locked, fence is broken in several areas and anyone could get into the facility at any time. Staff is super friendly and helpful and with the pandemic storage units have been hard to come by. Uhaul did the job. I bought a house and no longer need to unit. Thanks!
monica r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian B
|
Overall Experience
Rating:
5.0
Everything was smooth from top to bottom. Very helpful. Very friendly. Terrific and convenient location.
FRANK C
|
First Impressions
Rating:
5.0
Excellent experience! Great staff! Clean and safe facility! Thank you!
Gayle O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas F
|
First Impressions
Rating:
2.0
This facility had one large unit available according to their online inventory, I reserved it, and i paid for it upon arrival. Though there were only two free units left on the lot, the one I had reserved had mountains of garbage in it that had not yet been cleaned out, rendering moving in impossible. I did not move in to a uhaul storage facility, and am unlikely to try again. The staff arranged a storage unit reservation at another facility and that is the most I can say for my experience at Uhaul’s storage facilities.
Christina K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brian B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jen G
|
First Impressions
Rating:
1.0
Had a storage reservation for destination point and drop off point after my drive from Florida with a. 4x8 trailer. You didn’t hold my reservation and had no space available. I was told that’s a problem between your office and customer service who takes the reservation. No. That’s a problem for your customers.
John R
|
First Impressions
Rating:
4.0
Hard to get through over the phone
LYDIA M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kylie J
|
First Impressions
Rating:
5.0
Amanda, from the Ulster Ave. Store
NY., what a great hire!
Very thorough, I even rented a short duration 10x25 unit on your premises. It was great being able to rent and store, not going elsewhere to return the truck.
Very positive experience,
Be safe and well
Thank you
Art
arthur s
|
First Impressions
Rating:
5.0
The staff is consistently the same and always friendly, polite and happy.
I have used them for years for van and truck rentals and now storage. Best facility I have ever utilized and I have had storage consistently for 10 years.
Jen G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniella J
|
Overall Experience
Rating:
5.0
Storage facility roadways extremely icy and hazardous. Needs salting.
Jen G
|
First Impressions
Rating:
4.0
Angel cleaned out the truck I rented.
I had forgotten my EZ pass.
He was extremely cordial and put it aside for me.
Thank you Angel!!!
Paul N
|
Overall Experience
Rating:
1.0
Was not told till end of registration that I could not store my car. The paper work was reversed. But following Tuesday I received a late notice for my rental unit. Since the call to the facility was differed to a call center and I waited 40 minutes on two different occasions to no avail.
I replied to the late email that I did not have any rental with U- haul
Final received phone call from Kingston facility asking me if I had a storage unit at the Kingston location. I replied no I did not.
robert d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Atoya W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniella J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marsha G
|
Overall Experience
Rating:
4.0
I just wanted to thank the people there for accommodating my niece during our little mix up. They found a way to make it work for her and again I am very grateful.
WILLIAM S
|
First Impressions
Rating:
2.0
The staff was good the facility needs repair this includes buildings the driveway is horrible and it really looks dumpy it’s too bad because it’s a great location
Cortney H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vincent m
|
First Impressions
Rating:
2.0
Very tight trying to get around with a truck fencing knocked down tree limbs hanging over Driveway could you some work
Cortney H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Todd w
|
Overall Experience
Rating:
5.0
Good
Cathy O
|
First Impressions
Rating:
5.0
Thanks u haul for good service when I needed it
nancy l
|
Overall Experience
Rating:
5.0
Really awesome and helpful service. Kind and courteous staff, who listen to your situation and help you in every way they can. Highly recommend this location. Thank you for your help!
grace v
|
First Impressions
Rating:
5.0
The company was very accomodating
Gary C
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Overall Experience
Rating:
4.0
Met my expectations very well
joe y
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Overall Experience
Rating:
5.0
Thanks
Lea C
|
First Impressions
Rating:
5.0
Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Thank you!
Holly W
|
First Impressions
Rating:
5.0
Excellent service in every way. Equipment worked perfectly. Storage unit was clean and in good location. Personnel professional, efficient, and pleasurable to work with.
joe y
|
First Impressions
Rating:
3.0
Had trouble resolving the issue of having the pods picked up after they were unloaded. Several phone calls were made with no call backs. Eventually the issue was resolved once the manager got involve
William W
|
Overall Experience
Rating:
2.0
There were mouse droppings in the unit.I was told "the alarm may go off when you open the door, just ignore that." No security. When I said I was checking out I was asked "so what do you want then?"
Colleen R
|
Overall Experience
Rating:
4.0
In store was great
Jodi Y
|
Reservation
Rating:
5.0
The staff is excellent. All employees I worked with were friendly, polite, efficient and helpful. I needed storage and help changing a rental truck in a pinch and they helped so seamlessly.
Shannon M
|
Overall Experience
Rating:
3.0
I asked one of the employees to have the manager call me in regards to my concerns that the door to get access to my unit was always jamming. Never received a call the gate was NEVER open on time
margaret d
|
Overall Experience
Rating:
4.0
When the lock we purchased did not work it was addressed to keep our belongings safe however we requested a refund and were not given one nor were credited for the inconvenience of not having access.
