Just rented out storage unit so to rate it a littke premature but the over all experience so far has been above averageKeith M. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Kingston
Kingston, NY 12401
(S Rhine Cliff Bridge)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.EDDIEA JR P.
Customer did not leave a comment.MICHAELJ P.
Customer did not leave a comment.robert G.
Surly front desk person; ice and snow not fully cleared from grounds or vehicle- I will not return and would not recommendSTEVEN S.
The employees were friendly but the Uhaul was covered in ice and partly blocked in by snow. I had to scrape a big chunk of ice off the windshield. I was given and ice scraper but seems like that should have been done beforehand. Especially since there had been a week since last snowfall.NICHOLASALBERT S.
The truck I rented was in the next parking lot. I had to walk through snow and ice to get my truck. A path could have been shoveled. Or better yet, how about the employees have the truck in front of business ready to go. I'm paying to freeze my ass off trying to maneuver through your app on ice inspecting the vehicle. If this is where Uhaul is headed, why even have employees.DANIELJ JR C.
THE SERVICE WAS AWESOME THE PEOPLE DO A GREAT JOB !!JON-TAYLOR E.
Clean the vehicle of ice and snow. Make sure it's actually full from the previous customer. Don't charge the customer for returning the van with exactly the same amount of gas as it left with. Bring the van around to the front of the store so we don't have to hike through a snow bank to get to it or properly clear the parking lot I have to pull the van out of so I don't have to gun it with a total of 6 feet of clearance to get out of an unshoveled parking spot.AMY LYNNANNE T.
Customer did not leave a comment.PERRY JR W. | Overall Experience
Always helpful. Thank you!Lynn H.
It was iced up and I slipped getting the truck , really messed up trip. Had to clean 2 trucks iced up because one the engine light was on. Over all I'd suggest going there just be prepared.Denis A.
Customer did not leave a comment.kate S.
Customer did not leave a comment.CHARLESB B.
Customer did not leave a comment.JIMMY S.
While I was pleased with the way the staff treated me, I was appalled at the state of the storage unit. The four was left open when I arrived, which I thought was to ease my move in. However, I quickly discovered that the door was off the rails, and bent, making it difficult to close. Additionally, the unit was absolutely littered with trash, especially a ton of broken glass and ceramics. I expected it would have at least been swept and checked before I moved in. Had I known it wouldn't be, I would have brought a broom to clean up before unloading. The broken glass was a safety issue, and the damaged door is at best disappointing, and at worst will make accessing my belongings difficult.DIANNE W. | First Impressions
Great customer service! Many thanks for the TLC!JAMIEADAM M.
Customer did not leave a comment.JAMESD L.
Customer did not leave a comment.Patricia S.
While the man that helped us was extremely nice. The first truck we were given had a dead battery. By the time we got out second truck it was almost an hour into our reservation.KATHRYNR C.
Customer did not leave a comment.WILLAMAIN S.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.Will C.
Customer did not leave a comment.FRANKF H.
Customer did not leave a comment.STEVEN S.
Local staff was the bast allways use them.. had trouble with the app the phone not allowing me to take a photo . The man helped me with that.other then the truck smelling like smoke .everything went great...MICHAEL H.
They were greatDOUGLASM R.
Customer did not leave a comment.Youssef E.
I would consider this move a great experience ... except when refueling. Picked up the truck in Brooklyn with just over 3/8 tank, facing a 110 mile drive in the rain to northern Dutchess County. Fuel gauge was down to near empty halfway there, so had to refuel in Fishkill to make it home. After guessing fuel consumption at 5 mpg, I put in 20 gals, bringing gauge up over 7/8 full. When I dropped the truck off the next morning, it was 3/4 full. However, I was not pleased at all when informed I was not allowed any break or refund for probably half of that 20 gallons. At the very least, I should have been given a credit for half the $70.21 in fuel I bought.JAMESPATRICK G.
Customer did not leave a comment.MATTHEW NICHOLAS O.
Customer did not leave a comment.Richard H.
The Ulster uhaul was amazing. They fixed all issues and were extremely wonderful. I wish this rating was just for them and not my overall experience. When I got to the uhaul on rt 32 in kingston, the truck was outside. I had signed up for 24/7 pickup. But when I did the online prompts it told me that they were going to bring my truck to me. But the place was closed. It took an hour for it to get fixed and I ended up with a smaller truck. They sent me to another uhaul that only had smaller truck. I had to find someone with a truck to get the last of my furniture. This is not acceptable. My only form of compensation was a 50$ credit toward my next uhaul. Why would I even go through uhaul again after this experience. I will be calling customer service to one, tell them that the uhaul that actually was open and had a truck was amazing, but also to complain that the 24/7 service did not work for me and actually made my move MORE difficult.MATTHEWA P.
Van needed an alignment really badly. Hand was fatigued from driving and keeping the wheel from pulling.Richard N.
Angel is the bestSarah P. | Overall Experience
The employees were fiendly and helpful.Stephen H.
Customer did not leave a comment.BRIANWILLIAM C.
They are wonderful here. No recommendations for better. You are blessed with this staff. Give them raises!Jen G.
The team is always great and equipment is usually fine. This truck was pretty beat and wondered all aver the road.SCOTTH M.
Customer did not leave a comment.KATHERINEROSE T.
Nothing I can think of at the moment, everything was easy and efficient!MATTHEWJAMES B.
Customer did not leave a comment.KENNETHV H.
very goodARBEN T.
I was firmly warned that if the van was not clean when returned I would be charged ( It was clean.) Too bad they gave it to me covered with snow that I had to clean off.PETERE B.
Very friendly and accommodating in every need.CYNTHIAL R. | Overall Experience
The van I rented had a broken taillight. When I brought it to the clerks attention he gruffly told me "I know, there's a sticker on it" he did not move from behind the counter. After searching for the sticker, I finally found a dime sized clear sticker barely visible. Getting in the van it reeked with cigarette smoke. I did not have the time to wait for a replacement as I was on my way out to empty out my deceased uncle's apartment and did not expect a concerned response from the clerk.Paul P.
Customer did not leave a comment.Jean R.
Customer did not leave a comment.GG II C.
They need better EZ Pass informationCHRISTIAN B.
Customer did not leave a comment.KEVINWILLIAM S.
Everything was perfectly excellent! Thank you!Laura M.
Customer did not leave a comment.JAMESK M.
Could smell that the 2 workers there in the back were vaping. They were in the employees only area every time we went in and would take a minute to come out and it reeked of the shell behind the door.STEPHENMEHDI H.
I rent a lot from this place and never had a problem before till today tried to check in the van before they were open but was getting no where so a worker and told them that I could get the van to check in and he told me not worry they would do it I told them I didnt want to get charged another rental fee because they had to check it in and said I wouldn't because he could see it was back before it was due and they opened.But when I called I was charged for something and they said it was because I brought the van back with not the right amount of gas and thats not true I brought it back with a full tank of gas now I have to wait for a manager to put the $20 bank on my card for the gas charge.I hope they do it before they bill me for the whole thing because of not they are going to make my checking account short and ill get charged by my bank which is not fair to me its not my mess up its there's and bow I have to worry because they messed up.DANIELLER S.
Very pleasant customer service experience in the store was appreciated during this stressful move day.Carla M.
Everything and everyone just perfect. Thank you!HOWARDP B.
I was charged for after hours check in when i was not given a link to check the truck back in. Rate uhaul 1 out of 100.Kirk L.
Excellent service, 10/10 highly recommend!STEVENA T.
Customer did not leave a comment.Robert M.
They were great. Two women helped me hitch it up and deal with some issues. They were very polite and attentive and professional. When I returned it a nice gentleman unhooked it for us and lifted it off our hitch. Overall all three employees that dealt with Sunday were amazing and I appreciate their kindness.WENDYS C.
Ripped offPaul A.
Customer did not leave a comment.Melvin S.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Sarah P.
Customer did not leave a comment.Laura B. | First Impressions
A little more friendly attitudeJOSEPHA H.
Customer did not leave a comment.Michael P. | Overall Experience
I was given a truck with the engine light on and told it was fine to drive 2500 miles. Then I took it to my mechanic to look over and I was told no way. I called corporate and explained my situation I was told by them as well that it was unsafe to rent this truck. I was given a new truck (against Allen's desires) it was per corporates decision. Then my next issue was charges on my CC that were not discussed with me before charging so I had no idea what they were. I also called to speak with someone regarding returning the truck and NEVER received a call back from GM Nathan as I was told I would...instead I incurred a charge on my CC. This whole rental experience was horrible and I will not be using Uhaul next month for my final move or ever. I also have no intentions of recommending them to family and friends that are planning moves in the near future. Happy to be done with this horrible experience.MELISSA V.
I have been in the process of moving locally and have used Kingston, NY UHaul on Ulster Avenue for 6 separate days. Every employee is polite, patient and they appear to work together well as a team. I cannot thank Alan enough for his great service and that of his staff. It has made the high stress of moving so much better and far more manageable. Thank you Alan and UHaul Team!KATHLEENMARIE G.
Customer did not leave a comment.LILLIANA A.
The gentleman in Weymouth was amazing upon my delivery- A total asset to your organization!JAMESRALPH H.
Everything was greatMario R.
Not a thing!!PAULTHOMAS T.
Very helpful and professional staff.BRIANC C.
Only complaint was the fuel tank was very close to empty so needed to stop immediately for gas.Herbert V.
Had problem with self check in sales personnel very happy to help me.DONALDSTEVEN G.
Customer did not leave a comment.CRAIGA R.
Give customer a call when work is complete. Got tired of waiting for phone call. Went to location to find work had completed for who knows how longPat B.
Customer did not leave a comment.Brian C.
Trailer was Oil covered! Safety chains were black with an oily greasy film. Trailer tongue and all leading edges were also filthy!THOMAS H.
Customer did not leave a comment.Clay H. | Overall Experience
Customer did not leave a comment.Jake E.
I've used this location for years and highly recommend them. Always friendly, trucks cleans, pickup is easy and after hours return is available. More parking, but I know that's tough with this location.JAMESK B.
All good!ROBERTD S.
Customer did not leave a comment.TRACYL V.
One-way access to unit requires either backing in or turning around in a small area. Unit was excellent and service above what was expected.joseph y. | Overall Experience
Have to send stuff to right email so you can return truck instead of call 1 800 number and then have to wait a whole another day for them to get back to youRandy W.
The truck return signage was a little confusing because our online checkout process made it seem like it should be parked in a space rather than the â€œreturnâ€ area of the store. We went inside to ask the associate, and she took the key so it wasn't a big deal in the end.Elizabeth C.
Customer did not leave a comment.Tammy F.
Customer did not leave a comment.MICHAELEDWARD C.
Customer did not leave a comment.RICHARDLOUIS K.
Customer did not leave a comment.BENJAMIN F.
Customer did not leave a comment.ARIELLER S.
Customer did not leave a comment.Amy G.
Customer did not leave a comment.Kim T.
Customer did not leave a comment.JULIEM B.
Customer did not leave a comment.Keith J.
it was a great place to rent from .the staff was excellent and very helpful .Vincent N.
Customer did not leave a comment.Michael S.
Amanda was helpful, attentive, understanding of the needs and took action to help iron out my issues for my trip.Lara J.
Customer did not leave a comment.PETERANTHONY L.
AS A BUSINESS OWNER AND LOCAL ENTREPRENEUR, I HAVE USED UHAUL POUGHKEEPSIE AND Newburgh and had horrific experiences, have spent THOUSANDS with UHAUL (I have a business account) both Amanda and Alan were phenomenal- there's NO PLACE like home (because of THEM I decided to stay with UHAUL) I was headed to Self Storage. Thank you UHAUL OF KINGSTON! For all of my UBOX AND CAR HAULER NEEDS! Also looking to purchase car hauler used and retired for $995 out of VA HQ but UHAUL CORPORATE HASNT GOT BSCK TO ME. I WILL GET WOTH SLAN IM SURE AS THE ASM HE WILL ASSIST!ANDREW H.
Customer did not leave a comment.Linda K.
Customer did not leave a comment.GARRETT J.
Customer did not leave a comment.George M.
Bring things like boxes out to the truck. Furniture pads ordered in advance should already be in the truck when the customer arrives.David C.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.SOHAIL K.
Customer did not leave a comment.DAWNM M.
Very nice!Norma M. | First Impressions
Angel who was working at the time we moved into the storage facility was very helpful. Thanks to him it was a good experience, after several days of travel and moving it was nice to end with a helpful person at UHaul.Laura M. | First Impressions
Customer did not leave a comment.Thomas F. | First Impressions
Customer did not leave a comment.Mary B. | First Impressions
Customer did not leave a comment.Kylie J. | First Impressions
Amanda, from the Ulster Ave. Store NY., what a great hire! Very thorough, I even rented a short duration 10x25 unit on your premises. It was great being able to rent and store, not going elsewhere to return the truck. Very positive experience, Be safe and well Thank you Artarthur s. | First Impressions
Customer did not leave a comment.vincent m. | First Impressions
Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Thank you!Holly W. | First Impressions
Additional Services at this Location
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