Customer Reviews for U-Haul Moving & Storage of Kingston

Rating:

5.0

The truck needs mechanical maintenace. There is a swerving issue while you drive you feel truck leans more to the right side and swerves to keep it and hold it in position you use to hold the wheel firmly if you let go it swerves to the right. Hissing or grinding noise from left front (driver side) tire. As if the bearing needs to be checked. Also, minor exhaust leak or manifold leak. Excessive gas

Rating:

5.0

Easy Peasy. Onsite attendants on May 2, 2026 were very helpful, informative and accommodating. When I arrived at the storage facility, it was very very busy with many vehicles parked in the lot. One of the lot attendants moved a rental trailer so that I could park my mini van close to the entranceway. This made the process of moving big, heavy things out of storage very easy and timely for me. A small yet very generous and courteous gesture like this goes a long way to build brand loyalty. Overall, a very positive experience at this location. Pls share this comment with the onsite staff who worked on May 2, 2026: Great job. Keep up the good work. Thx.

Rating:

4.0

VERY busy location. Easy to find and staff was quick, despite the volume they were dealing with. Possibly the largest u-haul place I have ever seen

Rating:

5.0

It was fast and efficient anf a great operation

Rating:

5.0

U-Haul service starting from telephone representatives to on-site personnel are excellent. U-Haul equipment is superior to equipment consumers can buy for themselves and give peace of mind when towing vehicles or when moving.

Rating:

5.0

Help finding where to park

Rating:

3.0

The truck I rented is in need of service despite having only 34000 miles on it. Many times throughout my rental a warning would pop up saying the airbag was in need of service – not what you want to see while driving for four hours on the highway. I assume it was a sensor problem and not an actual airbag problem but should be addressed. Also disappointed that the extra charge of full day plus mileage for picking up and dropping off in different cities was not clearly communicated online. All interactions with staff were very good.

Rating:

2.0

Do a thorough check of the truck to make sure all equipment which was requested by the customer is indeed present in the truck. I added on a furniture dolly for $7 and upon arriving to my destination I realized it was never put in the truck. I then completed my move without it and returned the truck, only to see an $80 charge on my receipt for a “missing furniture dolly”. The furniture dolly isn’t missing, it was never loaded into the truck in the first place. If anyone who works at this location would’ve taken the time to ensure the order was correct this wouldn’t have happened, now I’m sitting here out $80 and unsure if I’ll be able to get it back

Rating:

5.0

Not change the pick up location 2x!!!!

Rating:

5.0

People complain about kids today not wanting to work but I saw no one over 25 and the were all hustling, courteous and congenial. Great team

Rating:

4.0

Equipment had tier monitoring system on the dashboard which wouldnt go off Customer service was terrific

Rating:

4.0

Professional staff. Clean facility. No further improvement needed.

Rating:

5.0

Parking lot was a little chaotic but the employees had me on my way asap. Prompt service that way. Location might need a little more space is all

Rating:

5.0

Staff were great

Rating:

5.0

The technician was very helpful and friendly. Stopped what he was working on and came out and helped me right away!

Rating:

5.0

all staff was professional and eager to help at that location. Our rep was Peter, who went above and beyond to make our rental easy. Thank you Peter!

Rating:

5.0

Fast and friendly service. Exceeded my expectations!

Rating:

4.0

Keep up the good work.

Rating:

5.0

I think it would be great to get a reminder that there is not on site parking. Additionally it would be an improvement is have parking available while using a truck. A separate line for pre-booked truck rentals and returns during busy times.

Rating:

4.0

Trailer floor was dirty and had several major sticky spots. I swept and mopped it before use. Trailer was otherwise good and more than met our needs for a long haul move between cities.

Rating:

3.0

I scheduled my pickup for 8 AM via remote pickup, but because the parking area was jam-packed, I wasn't able to actually get my U-Haul reservation until almost 9 AM, making the move more rushed. We had a tight deadline to empty my daughter's apartment by noon. This is why I wouldn't recommend this location to a friend because, based on my experience, remote app pickup is next to impossible and really shouldn't be offered at this location.

Rating:

3.0

Truck was a mess ripped seats extremely dirty window handle broken back door hard time to close it Service was very slow at this location waited 30 minutes to get served Really disappointed

Rating:

1.0

The truck I ordered to pick up in Kingston and drop in Guelph was not at the location I requested , as a result I was unable to complete my move. This is no way to run a company. Very poor customer service and experience! Should be disgusted with this approach!

Rating:

3.0

I am not happy because we rented the trailer for 2 days - picking it up at 1pm on the Thursday so i should be able to return it by 1pm on Saturday. They stated i had to have it back by 8am on Saturday because it was booked for another rental. I said i could accomodate that but i had to pay the full price for 2 days rental despite YOUR team telling me i couldn't keep it for the 48 hours. I do not agree with that at all. You are double dipping essentially because of the overlap. I would have thought even a $10 discount should have been offered. That left a sour taste in my mouth.

Rating:

3.0

Customer service was not great, and the rental was not stored on site. Took 20 minutes to do online check in, then had to wait 10 minutes for an employee to return with truck. She walked right past me, and we waited 5 more minutes while they looked for the keys The truck was clean enough I guess, but had dusty footprints by the seats, and was grubby in the back. Almost 2$ per mile is crazy expensive! Read the fine print

Rating:

4.0

Great location but it was busy and crowded in the parking lot. People were patient and it was ok but I can see someone getting frustrated waiting to get in or out. Staff are awesome and helpful. They had the trailer size I needed.

Rating:

5.0

Easy check in and check out. Clean accessible washroom.

Rating:

4.0

Great service and the truck was there on time and proved reliable. The only improvements could be better (lower) prices of course, and an easier to navigate parking lot at U-Haul Kingston. Otherwise great.

Rating:

5.0

Great service in Kingston!

Rating:

5.0

Excellent staff! Great service. Very busy location so drive slow and be patient! Would be safer for your staff to have hi visibility vests in the yard.

Rating:

3.0

When we were returning the truck to the U-Haul location in Kingston, we told the staff of our issues with the truck, they didn’t seem interested in listening and told us that since the truck wasn’t ‘one of theirs’ (it had Arizona plates) that we could contact the manager through email and report the issues that way. Seemed super lazy and put the responsibility back on us..

Rating:

4.0

Going around the 10' truck, checking for scratches or dents was a very lengthy process. A bit over-the-top.

Rating:

5.0

Your staff at this location were amazing. I've never used u-haul before, but your staff of younger gentlemen were funny, they seemed to be enjoying their job, and they were also incredibly fasr and efficient and helpful. You have a great bunch of young men working there.

Rating:

5.0

Friendly staff

Rating:

3.0

Staff behind the counter aren't very friendly at all. They are rude

Rating:

5.0

Excellent service.

Rating:

3.0

The trailer i reserved was not available. The ratchets on the car dolly I did use were in dire need of cleaning and lubrication.

Rating:

4.0

The only thing I would complain about is that if we prebook 1-2 weeks before they should have the truck ready. But it was not ready and they had to go to other center to grab a truck. But at least the staff was nice and friendly however they need to improve their management. Apart from delay it was nice experience

Rating:

5.0

TY Made our day easy

Rating:

5.0

Staff is fantastic. Thank you.

Rating:

5.0

The trick did not have windshield washer fluid and the windshield needed cleaning. Other than that the experience was good

Rating:

5.0

Absolutely flawless experience . They are always perfect. Never a complaint . Will be using them again shortly.

Rating:

4.0

The rental experience was easy as I did the online check in - the cargo area of the van could have been cleaned better - the floor was wet with something smelly like the last renter had transported leaky garbage

Rating:

5.0

This location was not my choice. A month after booking and on the holiday Friday, two days before the rental. I received a text saying my truck was not available. It was distressing given 8 family members had travelled to Kingston to pack up my Dad's condo after he died. I was redirected to the Princess St. venue. Notification should have been sent sooner.

Rating:

5.0

The experience was great

Rating:

4.0

We arrived at our drop off destination, and a gentleman was there to greet us and take us to the second drop off location because the location we were told to report to was full and had no room for our returning vehicle. He was very pleasant and kind.

Rating:

4.0

Much nicer experience then the one in Ottawa that is for sure.

Rating:

5.0

Such a simple process

Rating:

1.0

I have a proof that they didn’t give me full tank of fuel and now they Are charging me for the fuel

Rating:

5.0

very polite staff and they explained the proceedures clearly. I would go back to this location again. It was convenient and the staff were accomodating.

Rating:

5.0

The two associates that assisted my parents in picking up a trailer oh which one was on crutches, made the entire transaction start to finish a total breeze without worry. Trailer was clean and in good working order. Was very efficient for our needs. I believe the names of the associates were Ethan and Tyler and a big thanks goes to them for absolutely no hassle!

Rating:

1.0

The entire staff working in the morning were brutal and not pleasant to deal with. Seemed like they hated being there, not friendly, and had me leaving frustrated.

Rating:

2.0

I was charged full rate for a 24hr period but told it had to be returned earlier because it was already rented out, no discount was offered just UHaul doubling up on rental.

Rating:

4.0

Nothing it was great

Rating:

4.0

Find a way to allow for customer parking on the same site

Rating:

5.0

They were very professional, helpful, flexible. I left there thinking “this is the way a business should be”

Rating:

4.0

Great service , efficient, drop off was easy

Rating:

4.0

Add onsite parking All staff are very friendly !!

Rating:

5.0

Ethan that works there made things easy on me. All tge staff were helpful, I remember him specifically helping me with questions. Thanks!! MP

Rating:

5.0

I was surprised how early the cut off was for getting access to the storage facility when I first moved things into it. Other than that, the experience was very good. Staff were extremely helpful. Storage area was clean and well lit. I felt my belongings were secure. The parking lot area is extremely tight at this location.

Rating:

5.0

Great staff. Competent and very helpful

Rating:

5.0

Always great dealing with Uhaul

Rating:

4.0

Maybe would be nice to extend the access hours. I had a storage unit in BC which was opened all night long in case of emergencies. But, apart from that, everything is ok!!

Rating:

5.0

Great first impression.

Rating:

5.0

They understood that my unit was due on the 27th of each month but I did not get my old age pension until the third last banking day at the end of each month.I know that this was not there fault that I always paid the late fee.I really had to thank them.

Rating:

2.0

Cost was too high.

Rating:

3.0

Was clean and well maintained.

Rating:

5.0

Awesome service and cleanliness! Polite and professional staff!

Rating:

5.0

Thanks

Rating:

5.0

Great friendly staff, clean place, easy access, all was the way it should be!

Rating:

5.0

Very friendly, informative representative.

Rating:

1.0

Some staff were argumentative and it was a struggle to try and retrieve items from our unit because the doors were blocked more often than not and when bring items in our out, we would consistently be told not to leave the doors open.

Rating:

4.0

The staff at check and and check out were great. We went two evenings last week to pick up stuf from locker after work. The app said access to locker was 0500-2200 so we were there just before 1700. 2 nights in a row there was a heavier set lady working and she was outside and all she kept saying was is your access 24 hrs? She did not actually come up and have a proper conversation with us. Just basically speaking loudly out in yard. I was unsure of 24hr access but was going by app. She wanted name and locker number making us feel like we were causing disruption to something we knew nothing about. Not professional in sorting anything out or taking time to properly discuss. Locker location and acess and use of carts and the in/out using our code was otherwise just fine.

Rating:

4.0

The storage unit I had was good with height and length. I wasn't happy with that there was no light in it.

Rating:

5.0

Staff was super helpful in getting us set up to store our items. Very pleasant to deal with.

Rating:

1.0

Arrived and staff was unhooking the trailer before I had even talked to them and where rude and ignorant towards me. 80 for storage and might want to measure you unit wasn’t 5x5 no notification about the over charges for unit never was informed about the 110$$ fee for the storage never got emailed until the day after !!!! Ask for area repe for the area and got we don’t know how it is ,,, used to work for U-HAUL and it was off the most rides people that I had ever dealt with A call form you would be better off then this thing

Rating:

5.0

Here's the corrected version: "I appreciate the staff who are always ready to help. This was my first experience with a storage facility. When I got there, I expressed the same sentiment to the staff. The girl who was working there helped me a lot to understand the storage facility (I forgot her name). Highly recommend Princess St. U-Haul storage!"

Rating:

1.0

My storage locker was robbed twice. I lost around 2k worth of stuff (a bike, and some electronics). I have insurance on my Peterborough locker, so I thought I had insurance on this one because I didn't sign an agreement here until after I was robbed- so I assumed it was under the same agreement. Since I don't have insurance here, I'm just out of luck, and I lost all those possessions. No follow up from the manager, no credits given, they wouldn't even show me the video. The staff was nice, but largely ineffective, and didn't take any ownership over the problem. Honestly, the Peterborough U-Haul compared to Kingston is night and day in terms of quality.

Rating:

4.0

Huge hole in top of our storage locker.

Rating:

5.0

Rob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!

Rating:

4.0

Had some issues sorting out the unit at first but it was a good experience overall

Rating:

5.0

Very friendly and accommodating staff. I had to coordinate an 8 hour move while house-hunting and changed my dates and plans several times. Staff were always patient and understanding. Highly recommend!

Rating:

5.0

Great job

Rating:

1.0

I found one girl very rude and ignorant has no clues on customer care especially when we leave money into your paychecks, I was told I'd give that one extra day to remove a bed out of my storage facility they went and put a lock on it and I had to pay an extra month where I lost my keys on 16th had to get a locksmith then that my van broke down cost me $600 to remove my bed that includes the extra $100 fee for an extra month I did not need I went the next day to remove my bed out of the storage locker and there was a lock on the door and the gentleman would not remove it I told the girl never to speak to me again in the phone she speaks with I find some stuff including the manager extremely rude to the people who put a paycheck pockets the manager should have gave me the extra day to remove the bed then the locker would have became available to rent to others, I'm not impressed with the conduct of one girl and one or two staff members there they need to improve their customer relations8

Rating:

5.0

Helpful staff, clean facility, great price.

Rating:

5.0

Clean facility, friendly and helpful staff, and very reasonably priced.

Rating:

5.0

occasionally a u box was in front of my unit, but the staff moved it right away. The staff was very friendly. When I need to store my bike again I'll look you up.

Rating:

5.0

Warn your customers on the lower level about the pipes that go through first go in I bang my head off the sprinkler system pipe and I got a little bit of a nasty bump on my head you should taste the paint all your pipes in the locker yellow with caution watch your head they have to go down to the hospital tomorrow I have a headache since

Rating:

1.0

Rob - the manager is terrible.

Rating:

5.0

Smooth move in and move out process made the experience with U haul a very convenient option for storage.

Rating:

5.0

Very helpful and very knowledgeable. Would use them again, and recommend UHull to family and friends.

Rating:

3.0

Storage facility smelled of cat urine in places.

Rating:

5.0

Very helpful staff at the Princess Street location. Great job.

Rating:

5.0

The people on duty helped me find solutions to my storage issues. They generally cared and made storage easy.

Rating:

4.0

Thanks Rob, Lighting wasn't *that* good... Drew

Rating:

3.0

Didi not have a larger unit available as per rep mentioned the morning I visited. I would have appreciated a call to confirm it was the smaller unit and try to find two together. As I booked a truck I received one month free rental but that only applied to one unit not the second that was needed. I feel due to the amount of money I have spent with U-Haul, the second unit fee could have been waived for the month as well.

Rating:

4.0

Gave me wrong lovker at first your web site is vomfuding and misleading info but moral of story... guy corrected mistake. I was not upset on pricing just gave me wrong locker is all from what i reserve.. great unit...i thought slip leval was the locker with a shelf...not upstairs downs stairs split level a gew stairs does not matter to me..

Rating:

1.0

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rating:

1.0

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rating:

5.0

Friendly staff and very accommodating.

Rating:

5.0

Kingston team is doing a great job

Rating:

4.0

Parking is an issue and we learned the hard way what a split level was (nothing to do with the locker, but the location of the locker - upstairs), other than that we were satisfied.

Rating:

5.0

Graet place

Rating:

1.0

I paid for the storage unit, added items into the unit locked it and left. The next afternoon I return to the unit and find a lock from uhaul on the door that says I haven't paid my fee. So I proceed to front counter and show my receipt for it being paid and was let into my storage unit. This was very inconvenient to say the least. I do not see how paying 216.00 is worth being locked out of my unit the next day, this needs to be remedied or I will leave the facility and find somewhere else to use for storage. Is anyone going to make this better ?

Rating:

5.0

The staff are friendly and helpful. The facility is clean, safe and well-lit. I would definitely recommend.

Rating:

5.0

No issues at all. Staff has been great from the start.

Rating:

3.0

It has been difficult for me to have to carry items up stairs. Have moved elsewhere to ground level

Rating:

5.0

Everything was excellent. My stuff was there for about 9 years, which was longer than I originally thought.

Rating:

4.0

when working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.

Rating:

5.0

Staff were very helpful!

Rating:

5.0

Facility was very clean, staff was awesome. The moving carts available to use were great.

Rating:

1.0

I am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.

Rating:

5.0

The staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street

Rating:

3.0

Price for the space was high. In retrospect would not have stored and not likely to do it again. Otherwise nice facility.

Rating:

5.0

I rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.

Rating:

4.0

It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.

Rating:

5.0

The staff were all super amazing,

Rating:

3.0

Hello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Thanks.

Rating:

2.0

Staff at this location were grumpy and customer service was not there.

Rating:

5.0

When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks

Rating:

5.0

Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.

Rating:

5.0

Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.

Rating:

4.0

Confusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!

Rating:

5.0

Excellent customer service

Rating:

4.0

Very easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied

Rating:

4.0

The entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.

Rating:

3.0

I had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them

Rating:

5.0

Guys at the facility were helpful

Rating:

5.0

It was free for the first month with the rental of a moving truck which was a Godsend!.

Rating:

4.0

We got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.

Rating:

5.0

Great service. Very friendly, a pleasure to deal with

Rating:

5.0

great

Rating:

1.0

booked online,wrong storage unit & no unit(s) to fit our 20’ Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!

Rating:

2.0

Booking online wasn’t working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!

Rating:

5.0

Great place good staff.

Rating:

5.0

Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again

Rating:

4.0

Very helpful staff. Professional and polite

Rating:

4.0

The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.

Rating:

5.0

Friendliest and best customer service I have experienced from a uhaul office .

Rating:

5.0

No comment

Rating:

4.0

When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,

Rating:

5.0

We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Thanks!

Rating:

5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

Rating:

2.0

Property of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .

Rating:

5.0

Great as always

Rating:

5.0

These people are fantastic, very personable.

Rating:

5.0

Excellent service

Rating:

5.0

Great customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!

Rating:

5.0

The Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service

Rating:

5.0

Staff are courteous. Very clean facility.

Rating:

5.0

Staff was very friendly at all times. If I ever need storage I would definitely go to u haul.

Rating:

1.0

Not a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.

Rating:

5.0

All good

Rating:

1.0

Disorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.

Rating:

3.0

Got there my order had not been processed despite visiting the store physically 2 days prior to my pick up

Rating:

1.0

You are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474

Rating:

5.0

Move out date was Sept 4/18

Rating:

5.0

Very friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great

Rating:

4.0

We were happy with the service we received. Thanks!

Rating:

5.0

Great location and service

Rating:

4.0

The staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.

Rating:

1.0

The truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you

Rating:

3.0

Got instigated about smoking the vehicle when explained I wasn’t smoking in It, a young guy looked at me and said are you sure you weren’t smoking darts. Not impressed at all.

Rating:

1.0

Since there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It’s prettu clear no one knows how to do their job

Rating:

2.0

Used location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.

Rating:

2.0

The truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes. The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them

Rating:

3.0

The uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug

Rating:

1.0

Staff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.

Rating:

4.0

Excellent service all around at this Kingston location.

Rating:

5.0

You’re on line staff is horrible maybe one out of 10 or affective...

Rating:

5.0

The Kingston staff are fantastic, and accommodating ... There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.

Rating:

1.0

Understaffed with a poor attitude towards customers.

Rating:

4.0

Have used this site for many moves in the past and would definitely return.

Rating:

5.0

Overall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.