Customer Reviews for U-Haul Moving & Storage of Kitchener

4975 reviews

144 Charles St W   Kitchener, ON N2G1H7
(Take Water St S to Halls Ln W road construction on Victoria & King)

(519) 744-5227

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 744-5227

144 Charles St W
Kitchener, ON N2G1H7
(Take Water St S to Halls Ln W road construction on Victoria & King)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was smooth and everyone was very helpful, efficient, and friendly.

TREVORM H. 
Rating:
5.0

Customer did not leave a comment.

shoaid P. 
Rating:
3.0

Customer did not leave a comment.

WAYNEG H. 
Rating:
4.0

Customer did not leave a comment.

Randy M. 
Rating:
4.0

The distance travelled as printed on the invoice was higher than odometer reading. However, the cost calculation was correct. Just a little confusing.

GINOJ B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

KOUROSH A. 
Rating:
5.0

The person who helped me at the front desk was great and polite! answered all my questions and very professional.

DUCJOHN HUV N. 
Rating:
5.0

Customer did not leave a comment.

GABOR F. 
Rating:
5.0

Customer did not leave a comment.

DREW H. 
Rating:
5.0

Customer did not leave a comment.

PAUL E V. 
Rating:
1.0

Customer did not leave a comment.

HARJEEWAN R. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
3.0

Customer did not leave a comment.

JONATHANDANIEL P. 
Rating:
1.0

Minutes after picking up the vehicle it broke down and I was stranded on the side of the highway for near two hours. After an attempt by road side assistance to call an Uber (who cancelled because I was not at an address which the agent was aware of) I had to call my wife to come and get me and return me to the store to get my personal vehicle. I got a text that night by the regional manager stating that they had a smaller truck for me the following morning at another location. When I showed up at that location the clerk knew nothing about it and it was not in the system. I had to wait while he called the Regional Manager to get it processed and then I was on my way. While I understand vehicles break down what was concerning was that I had a well timed plan as I had deliveries coming on the Saturday (which were effected) and I had helpers lined up but were only available for a small window of time. If I had have had the larger truck that I had booked, 26ft, then I would have been able to empty my storage unit on the Friday night as planned and then empty the condo as planned Saturday morning and be done dropping at the new house for noon. With the delays it threw everything out of kilter and it made move day a stressful experience. I would like to request a partial or complete refund for the experience as I plan to continue to use Uhaul for my haulage needs. I have used them several times previously for both haulage and hitch installation and I have been quite satisfied with my previous experiences. Please contact me by email or phone if we need to discuss further Wayne Paddick 519-573-9392

WAYNE A J P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR D. 
Rating:
1.0

Customer did not leave a comment.

BASMANPETROS K. 
Rating:
5.0

Customer did not leave a comment.

SE YOUNG K. 
Rating:
5.0

Access door was very convient. especially in the winter.

Jerome R.  |  Overall Experience 
Rating:
5.0

easy pick up and drop off , will rent here again

HAROLD S. 
Rating:
4.0

Customer did not leave a comment.

Krzysztof M. 
Rating:
5.0

yes but would first to make sure someone is there.

Clay M. 
Rating:
5.0

Definitely the best location in the region. Nothing really to improve.. the van i rented seemed pretty new which was nice. Drop off after hours worked really well. The sign said to visit a certain website on my phone, but all it did was tell me to check the doors and drop off my key. The sign could of just as easily said that and it was a few extra minutes of my time that seemed unnecessary.

JEFFREY D. 
Rating:
4.0

Customer did not leave a comment.

ADRIANBERK S. 
Rating:
5.0

Customer did not leave a comment.

Kiernan F. 
Rating:
5.0

Customer did not leave a comment.

SIDDHARTHKUMARMA P. 
Rating:
5.0

No problems encountered. Staff were helpful. Liked that I could book online and pickup equipment for 6:00 pm before close and it was there for me later in day. Dropped off in the overnight hours with ease. Would rent from here again.

Krista K. 
Rating:
4.0

We've got little bit confusion when they gave me a key and told me to go where the property was

NASREABDULQADR N. 
Rating:
5.0

Customer did not leave a comment.

MIRAJOY MONTGOME H. 
Rating:
5.0

My experiences were excellent from check in to check out. The truck that I was originally assigned was blocked in by another truck but the attendent was very quick to get me another truck. When I check out the same attendent was excellent and very helpful.

Bernie P. 
Rating:
5.0

Evetything is perfect

ZUBAIR A. 
Rating:
5.0

Really liked the mobile checkin and out

Owen B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTR P. 
Rating:
5.0

great job!!! thank you!!

GREGORYJOSEPHHEN S. 
Rating:
5.0

Customer did not leave a comment.

DIETER B. 
Rating:
1.0

the most disorganized, poorly monitored, and disrespectful staff i have ever dealt with. over the last 4 days i have spoken with 7 UHAUL associates, 4 of whom knew NOTHING and 2 that gave me an entire play-by-play - delivery time and requirements - only for me to be told Kitchener doesn't deliver. i was told multiple times that Sundays are limited staff, but thats not my problem. If sundays are so difficult you should not threaten to charge someone another month's fee when their charge is set for a Sunday. I will be writing a review EVERYWHERE i can, as well as contacting head office in regards to how rude and degrading the charles st. employees are. I was called a liar, I was hung up on when asked to speak to a manager, I was spoken over and completely ignored, Stefan LAUGHED when I was at my limit of bull crap from you guys. Then when i FINALLY got my ubox, 2hrs later though the associate told me it was brought down and ready for pick-up. The cover was put on backwards making it nearly impossible to open. Many of my things inside had been clearly tossed around. The poorest experience and crappiest service for almost $100/month??????? Such a disappointment and i will make sure as many people know as possible. Pathetic that your customer service agents wont even service customers properly:

JHDONALD P. 
Rating:
5.0

Customer did not leave a comment.

Yiannakis K. 
Rating:
5.0

Customer did not leave a comment.

DERRICKRICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Elle P. 
Rating:
1.0

I always have had business with U haul in different locations, but this time, at this location I had the worst experience. They charged me more than what I was told. Then, when I asked why, no one could explain it to me. They just took my credit card and starting charging me with no explaining. I will never recommend this location!

ABDULRAHMAN A. 
Rating:
3.0

Nothing special, was what I expected.

Christopher O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVENP F. 
Rating:
5.0

The workers were very friendly and helpful and everything went very smooth. The only complaint I have is that the trailer was dirty inside, it was not swept out when I received it.

Catherine W. 
Rating:
3.0

No parking for customers. Need someone to drop you and pick you from location .To rent vehicles it means you need two person or pay to taxi or bus

TEJAS D. 
Rating:
5.0

Customer did not leave a comment.

SHAWN G. 
Rating:
5.0

Best service specially the employs like Hadeel 👍

KEMALABDELA A. 
Rating:
5.0

Customer did not leave a comment.

BRUCEM C. 
Rating:
4.0

Customer did not leave a comment.

Paul A D. 
Rating:
3.0

Staff was friendly and the equipment was ready on time. The only complaint I have is it's hard to navigate because of the close quarters. Too busy a location for a business like this. I have been to other locations that are a lot easier to get around.

LARRYR S. 
Rating:
5.0

Staff was super friendly, heloful and efficient Would use this location again. And highly recommend

SHARONM W. 
Rating:
5.0

Customer did not leave a comment.

Dwayne P. 
Rating:
5.0

Customer did not leave a comment.

DRAGAN S. 
Rating:
4.0

Customer did not leave a comment.

Gye K. 
Rating:
5.0

Customer did not leave a comment.

JOHN D M. 
Rating:
5.0

excellent service

JAMESR J. 
Rating:
5.0

Customer did not leave a comment.

ADAM Y. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA DOMINIK C. 
Rating:
5.0

Customer did not leave a comment.

LAURAANN M. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR V. 
Rating:
4.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

ENJELLWSH N. 
Rating:
5.0

Customer did not leave a comment.

ROGERF M. 
Rating:
5.0

I have already paid $172.72. But on the receipt it shows only $117.53. So could you please help me with this. Thanks. With regards, Ashil varghese

ASHIL V. 
Rating:
5.0

Customer did not leave a comment.

Dean V. 
Rating:
5.0

Customer did not leave a comment.

WAJIH A. 
Rating:
3.0

We couldn’t figure out how to open the garage door to drive in to the bay to unload the car. There’s supposed to be a drive-in bay for loading and unloading but the entrance is off a busy street with no parking and the driveway is so tiny the car doesn’t fit. There’s no keypad to open it. The keypad only opens the walk-in door nearby. I got inside and found my unit and lock no problem, but how can they not have a way to drive in after office hours? We have heavy things and they have no parking for cars. And there’s no phone number to reach the office and ask them. You get the general customer service office. Customer Service said they would leave them a message to call me back to let me know, but no one has after two days.

Jennifer W.  |  Online Move In 
Rating:
2.0

Rude manager that likes to hang up on customers and treat them poorly by belittling and being condescending. Wouldn’t recommend.

austin h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOAHSCOTT RYAN S. 
Rating:
5.0

Customer did not leave a comment.

JASONW P. 
Rating:
3.0

No elevator to get to my storage unit, had to carry everything by hand. An elevator would have been more helpful.

Bartosz A.  |  Online Move In 
Rating:
4.0

The gentleman working the front desk had great customer service, and communication skills and was able to problem solve efficiently, and effectively.

ALLISONVICTORIA H. 
Rating:
5.0

It was a bit hard to figure out where to drop off the truck at first, but the employee who came to assist was very helpful and took over the check in process for me

Jennifer W. 
Rating:
4.0

Customer did not leave a comment.

Mike D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALDR M. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS K. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL G. 
Rating:
4.0

Customer did not leave a comment.

JAMESMICHAEL L. 
Rating:
5.0

Good job thanks

FILIMON K. 
Rating:
3.0

Tried doing the self check in and it didn't tell me where to find the keys so I had to go inside and get them from the person inside. Self check in shouldnt be so difficult

Lloyd S. 
Rating:
5.0

Customer did not leave a comment.

KRZYSZTOF B. 
Rating:
5.0

Customer did not leave a comment.

JASMINEELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJOHN S. 
Rating:
5.0

Customer did not leave a comment.

Byron R. 
Rating:
3.0

There were a lot of hidden charges on the bill that I disputed and got refunded. I would not recommend to anyone as I feel ripped off.

Marissa T. 
Rating:
5.0

Get with the times (accept visa/debit), not everyone can have a credit card.

Allissa-Kathleen J. 
Rating:
5.0

Better prices

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

SABARI S. 
Rating:
5.0

Nothing. You folks provided consistently great service and good, clean, and well-maintained vehicles.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Phil P. 
Rating:
5.0

Customer did not leave a comment.

SHANNONMARIE M. 
Rating:
5.0

Very easy process to return vehicle.

Linda W. 
Rating:
1.0

Customer did not leave a comment.

OLIVIA R. 
Rating:
5.0

Friendly, helpful, punctual

ERICL S. 
Rating:
4.0

Customer did not leave a comment.

Dave L. 
Rating:
4.0

When I was getting the pickup truck a lady customer with 2 children came in to be reimbursed. The general manager and this lady got into a verbal argument, the general manager was way out of line

PATRICIAM P. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
4.0

Everything was perfect except we didn't have space to park our car at UHaul and parked it overnight free at a nearby parking lot. We didnt return until close to the limited time and there was a $20 parking ticket on our windshield. It sure would be good service to provide free parking fir those who need it. Thank you.

PENNY T. 
Rating:
4.0

Parking for personal vehicles while using the truck.

WILLIAMJAMES E. 
Rating:
5.0

Just be the way you are. Vehicles running great prices reasonable and affordable service instant and right. Employes polite and respectful Thanks.

DRAGAN M. 
Rating:
5.0

Customer did not leave a comment.

JPATRICK S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E. 
Rating:
3.0

Didn't really interact with the drop off location gave the keys and they checked it all. They seemed much friendly though.

DARRINF B. 
Rating:
5.0

Customer did not leave a comment.

EMAD N. 
Rating:
5.0

Excellent customer service. They work the extra mile to ensure customer satisfaction. Great people.

Dieter P. 
Rating:
5.0

Customer did not leave a comment.

bremtm A. 
Rating:
3.0

I was charged extra for the fuel even when i made sure the fuel i fill is same as i fuel i consume.

AMANJOTSINGH G. 
Rating:
5.0

Customer did not leave a comment.

Olasubomi A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Minto S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wenduo Q.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maria Pacita L.  |  Overall Experience 
Rating:
5.0

A first time to use a storage locker and a very good experience. Thank you.

bERNIE b.  |  Overall Experience 
Rating:
5.0

Very friendly, professional, and helpful staff. Building and units are always clean and well maintained. Great location and service.

Mohamed Feisal M.  |  Overall Experience 
Rating:
5.0

Thank you for your service.The storage unit was held by my challenged brother who has unfortunately passed away , This is the reason for closing out the unit.

roy s.  |  Overall Experience 
Rating:
4.0

My only issue is that I only used my storage units for a few day but still had to pay for the whole month. I don’t understand why my units were not prorated.

donna B.  |  Overall Experience 
Rating:
5.0

Thank you!!!

Joanne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

geoffrey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monica s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dylan S.  |  Overall Experience 
Rating:
5.0

Manager here is very kind hearted person. She understands customer needs and goes beyond to help. Thank you Hedeel Hasan for your help. Highly recommended.

Manish D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayne K.  |  First Impressions 
Rating:
2.0

So much money time/energy wasted when moved items to storage unit. Such narrow hallways, couch wouldn't fit. . Told go to other locarion No appoligies or discount.

Heather N.  |  Overall Experience 
Rating:
5.0

Jason and Adele did a great job of making sure I was taken care of, and not overcharged for anything.

emily l.  |  Overall Experience 
Rating:
4.0

Price is high

Amanda N.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and more than accommodating at all times.

Carl B.  |  Overall Experience 
Rating:
5.0

I thank you Uhaul, For good Services you have.

freddy M.  |  Overall Experience 
Rating:
1.0

Rented me a truck locked shut w padlock, w/o giving me key, which i discovered when office was closed. Customer service# basically told me it was my problem/ expense bc no roadside assistance upgrade

Melissa K.  |  First Impressions 
Rating:
3.0

1st floor should mean..pull up and unload.. not carry all your belongings up a large flight of stairs. Callng the 1st floor "ground floor" doesn't make up for the misleading experience.

Dylan M.  |  Overall Experience 
Rating:
1.0

The staff was rude and disscranteive towareds me for no reason at all they told me i had to move and was only allowed to enter my unit to move out

ken b.  |  Overall Experience 
Rating:
5.0

thank you U Haul. Always there when needed.

MARTIN S.  |  Overall Experience 
Rating:
5.0

You guys were amazing. So kind and understanding during a really tough time for me. I appreciate it very, very much. Thank you!

Erin B.  |  Overall Experience 
Rating:
5.0

Exceptional service

augustine w.  |  Overall Experience 
Rating:
4.0

Great spot, but sometimes it’s hard to get a hold of staff at the front desk

WILLIAM L.  |  Overall Experience 
Rating:
4.0

Pulling the U haul truck in and out of the storage area was difficult due to the location of the building. Stairs as opposed to a ramp were also not wonderful. Other than that, good!

sheila a.  |  Overall Experience 
Rating:
5.0

All in all great

Ken B.  |  Reservation 
Rating:
5.0

The U-box worked well, staff were great, The only improvement I could suggest would be faster computers

David V.  |  Overall Experience 
Rating:
5.0

Best service ever. great job guys.

dennis a.  |  Overall Experience 
Rating:
4.0

Staff were overwhelmed with customers. Need more staff at this location!

Alexander C.  |  Overall Experience 
Rating:
5.0

My U-Boxes from the States were waiting in the front bottom row inside their warehouse. We were able to back in a large truck so movers had easy access. Very satisfied with the whole U-Box experience!

Anna V.  |  Overall Experience 
Rating:
5.0

Helpful and fast check in.

Wei Yu W.  |  Reservation 
Rating:
1.0

The staff are not helpful what so ever, their prices are horrible and they like to double charge your then argue with you when you call to address The matter very disappointed

JUDITH W.  |  Overall Experience 
Rating:
5.0

Great staff

augustine w.  |  Overall Experience 
Rating:
4.0

Nice place

sara n.  |  Overall Experience 
Rating:
1.0

I confirmed with an associate from Headquarters that I was to pick up my U-Box June 5 at 6pm. I arrived and the associate Paul refused to serve me without valid cause, confirmed by other staff. Awful.

Christine W.  |  Overall Experience 
Rating:
5.0

Great short term storage.

ronald h.  |  Overall Experience 
Rating:
5.0

Good experience, friendly staff, willing to help and more

William Andrew B.  |  Overall Experience 
Rating:
1.0

Staff were often rude and very unhelpful in tracking down my personal belongings

natalie d.  |  Overall Experience 
No reviews have been submitted for this location.

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