Customer Reviews for U-Haul Moving & Storage of Kitchener

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kitchener

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Allan M. on

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Very happy with both locations and the service at both.

BRIGIT L. on

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Excellent customer service. Large lot and no holes. Lots of room to bring a 20 footer into lot easily.

amy y. on

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adreena l. on

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Judith C. on

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More explanation about drop off ( with mobile ph ) would be helpful

Raymond R. on

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william h. on

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Umberto M. on

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Bill S. on

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Smooth and quick transaction. Pleasant service. Would recommend in the future.

tracy c. on

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JULIAN G. on

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Great service! Only minor issue was knowing where to park when I got there.

John C. on

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hamza m. on

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The service rep was sleepy with bad attitude

Stephen D. on

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Your rep told us we could drop the van off after hours but didn't tell us you charge for that. I dropped it off the same day and got charged for two days. Not impressed.

Neil T. on

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bill a. on

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got a lot of different facts about the rental period, form to 8 hr to 24 hrs I didn't really know how long I had it. Plus the stupid text-based app said it was a 10 hrs rental, then said I didn't return it on time, well after I dropped it off and was going to get a panlaity

TAE K. on

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Don W. on

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Offer free onsite parking or token for nearby lot for one-day rentals.

Frederick H. on

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Fast and friendly service. Dependable equipment.

Yves S. on

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Staff was helpful, in and out in no time!

Keith V. on

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GLEN F. on

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Fast return with no waiting. Everything was very well organized.

Tamara R. on

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JASWINDER S. on

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Person Told us we can drop trailer anywhere. When went to drop at location in mississauga realised that he has drop location from hamilton. Called customer service and had to change drop location. If I wouldn't have noticed most likely would have got charged extra fee. Very un professional.

Timothy W. on

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scott a. on

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Cecilia B. on

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I had a great experience. It was quick from beginning to end and I always recommend this location to my friends. The online return function is great as well!

Taydon S. on

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angela c. on

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kile m. on

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Daniel A. on

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1. Uhaul Android App was not working properly, it was not continuing the process after "Add Photo" screen. This bad situation happened during truck checking-in and checking-out. 2. I had to use the staff at the store to check-in and check-out. And there was many customets waiting, inclusing me. 3. My reservation was already confirmed for 20hrs rent period, but customer representative changed to 19 hrs during check in at store. Thus created a big stress to me and my wife during the entire process. 4. I believe that we need a COMPENSATION for this really bad experience. Otherwise, we won't use neither recommend your services anymore. Regards, Daniel Araujo

carmine a. on

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Dylan M. on

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1st floor should mean..pull up and unload.. not carry all your belongings up a large flight of stairs. Callng the 1st floor "ground floor" doesn't make up for the misleading experience.

ken b. on

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The staff was rude and disscranteive towareds me for no reason at all they told me i had to move and was only allowed to enter my unit to move out

MARTIN S. on

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thank you U Haul. Always there when needed.

Erin B. on

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You guys were amazing. So kind and understanding during a really tough time for me. I appreciate it very, very much. Thank you!

augustine w. on

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Exceptional service

WILLIAM L. on

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Great spot, but sometimes it’s hard to get a hold of staff at the front desk

sheila a. on

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Pulling the U haul truck in and out of the storage area was difficult due to the location of the building. Stairs as opposed to a ramp were also not wonderful. Other than that, good!

Ken B. on

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All in all great

David V. on

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The U-box worked well, staff were great, The only improvement I could suggest would be faster computers

dennis a. on

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Best service ever. great job guys.

Alexander C. on

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Staff were overwhelmed with customers. Need more staff at this location!

Anna V. on

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My U-Boxes from the States were waiting in the front bottom row inside their warehouse. We were able to back in a large truck so movers had easy access. Very satisfied with the whole U-Box experience!

Wei Yu W. on

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Helpful and fast check in.

JUDITH W. on

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The staff are not helpful what so ever, their prices are horrible and they like to double charge your then argue with you when you call to address The matter very disappointed

augustine w. on

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Great staff

sara n. on

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Nice place

Christine W. on

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I confirmed with an associate from Headquarters that I was to pick up my U-Box June 5 at 6pm. I arrived and the associate Paul refused to serve me without valid cause, confirmed by other staff. Awful.

ronald h. on

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Great short term storage.

William Andrew B. on

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Good experience, friendly staff, willing to help and more

natalie d. on

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Staff were often rude and very unhelpful in tracking down my personal belongings