My husband and I stored our stuff at this unit since we were showing our house. We paid $240 a month which is substantial. We were advised once we signed up and gave my credit card info that their hours online did not reflect recent changes and that access to the unit was only permitted until 7 pm because of theft issues. This did not sit easy with us and was inconvenient since we work until 5:30 every day. They were also not friendly at all when we were signing up and it was kind of shocking. In the 2 months we had it, we got 2 calls about issues. One was a leak which they said was coming from our unit. I drove there on my lunch break, checked it, and there was nothing coming from our unit. The second call we got was that they said ants were coming from our unit and advised us that we were not allowed to store food or drinks. We never would put something like that in our unit. So I drove back after work one day and sure enough, no ants from our unit. I felt very uneasy again that our stuff was not going to be safe and that one of the other units would cause damage. So my husband and I thought about moving to another storage facility. The final straw was getting a notice of late payment and being charged a $15 penalty. I was confused because our payment came off directly from my credit card and I had set it up on auto pay. I went in to talk to them and sure enough they didn’t charge me properly. They refunded me but by this point I was done. My husband and I moved our stuff to another Uhaul and had to make 2 trips. We tried to start as early as possible and the only day we could do it was the day before the next payment came out. So we were rushing and working really hard. I came back to this Uhaul and informed the gentlemen working that we were closing out our account and his response was “well we close in 10 mins” I told him I was aware and was going as fast as we could. Then he made note on the account and then the gentlemen said “ well I hope you’re done soon because I want to go Home” Needless to say, experience overall was not good.
Carly W. | Overall ExperienceSelf Storage Units in Kitchener, ON, N2G1H7
U-Haul Moving & Storage of Downtown Kitchener
Services at this Location:
Features Available at this Facility :
Available Units (All Sizes are Approximate)
Split Level Storage
Split-level storage units are located on one floor but divided into an upper and lower level. Upper level units may require stair access, while providing the same level of security and convenience as other storage units.
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CA01, 5x5.png)
Small | 5' x 5' x 7' Size Guide
Split Level 1st Floor Upper Level Heated
Miscellaneous Storage (up to 2 rooms)- Rate:
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$84.95
Per Month
Free Lock with
Rent Now1 Unit Left!
Rent Now to Secure Your Room! -
CA02, 5x10.png)
Small | 5' x 10' x 7' Size Guide
Split Level 1st Floor Upper Level Heated
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$124.95
Per Month
Free Lock with
Rent Now1 Unit Left!
Rent Now to Secure Your Room!
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Medium | 6' x 10' x 7' Size Guide
Split Level 1st Floor Upper Level Heated
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$129.95
Per Month
Free Lock with
Rent Now1 Unit Left!
Rent Now to Secure Your Room!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
What Is Online Move-In / Rent Now?
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Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The customer service representative took way too long to close out my account. It took over half an hour. When they did a search for my account they could not find it on your software/database. They finally located my account but were unable to print out a receipt to verify that my account had been closed. After calling the manager at home they were able to print out a receipt verifying the account has been closed and provide me with a receipt. When they tried to print out a receipt the software would kick them out of the system. It took four or five attempts to finally get a legitimate receipt printed from your software. Other than that the service was great.
DANIEL M. | Overall Experiencei would definitely use uhaul again
Elizabeth M. | Overall ExperienceFacility is run well.
DANIEL M. | First Impressionsi've used haul in the past and the manager was extremely helpful every time so i knew that i would be getting excellent service.
Paul S. | First ImpressionsAccess hours need to be a bit later like 9 or 10 pm and weekend. That’s would be awesome cause for some people come home late from work
NHAN H. | First ImpressionsThe parking lot is a bit small if it's busy. Vehicle access to the secure part of the building can be tricky if the road has more than a bit of traffic. Narrow hallways can be a challenge to navigate with larger items. I'd probably look for a different place next time. I found the staff super friendly and helpful.
David S. | Overall ExperienceNice service
AHMAD A. | Overall ExperienceWas not happy with check out as I was not even compensated well for early check out for almost a week. Plus not treated friendly as how I’ve been received before.
shanthan m. | Overall ExperienceHorrible experience. Forcing me to pay for things I don’t need. Never using your service again.
Maahd S. | First ImpressionsYour employee, Mike, provided great, friendly service. First-rate operation!
zach H. | Online Move InThe facility has very good working hours and the accesos to your Storage is good. Also you can buy everything that you to packs And the procesa of Moving is easy and the Staff help.
Esperanza G. | First ImpressionsVery flexible with last minute rental for move in Great downtown location
Graham P. | Overall ExperienceThank you so much
Kayla B. | Overall Experience