Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy to book and return! Would definitely use your services again.
CHRISTOPHER F
Rating:
5.0
N/A
Karan A
Rating:
5.0
Customer did not leave a comment.
Jierong Y
Rating:
5.0
Nothing. All aspects of the interaction were handled excellently.
RONALD D
Rating:
1.0
Crappy location with no dedicated parking for customers who are only using their trucks for 3-8 hours. Had to walk over to 20 Water Street South to park and the meter didn’t even work properly. What a hasstle.. especially when you’re running late. Other locations have parking.. even ones in downtown Toronto.
IMRAN L
Rating:
5.0
Give the full service and better price for all the product you offereher than that good services ,representative aw very polite ,helpful. In everyway . Highly recommend to everyone
NARCISA V
Rating:
4.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
Customer did not leave a comment.
Elizabeth S
Rating:
3.0
Customer did not leave a comment.
Emily N
|
Overall Experience
Rating:
5.0
Fast and efficient.
ROBERT O
Rating:
5.0
Customer did not leave a comment.
JEREMY A
Rating:
5.0
I highly recommend insurance coverage. The roads are too risky not to have it. I would never rent without insurance. If a driver has a policy it is a small price to pay over a year, than the daily rental. The people at the downtown Kitchener on Charles are amazing. I work at a local business on Park Street that offers delivery, but it is less money and hassle to rent than to have the lumber company deliver. I would recommend contractor rates for higher volume users. If there were a miles plan or a day's plan for a free rental, I would refer constantly. Thanks Again Ian Robert Goodale.
IAN G
Rating:
4.0
Customer did not leave a comment.
Peter B
Rating:
5.0
Kind and supportive crew on this location, equipment are clean and on time ready for pickup. The Uhaul App is truly a convenient. Highly recommended.
Bashir H
Rating:
4.0
Customer did not leave a comment.
DOUGLAS M
Rating:
3.0
There was no snow brush in the uhaul van. It also stalled in the parking lot as I was pulling into my parking spot. The vehicle started again, no problem. I just was unsure if it would stall again on my errands.
The van was clean, staff is always wonderful. The survey review is does not have adequate questions for this experiences.
MCKENIE P
Rating:
5.0
I have had exceptional service at the Charles St., Kitchener, Ontario location. Checking in, and out, has been seamless. Staff have been courteous and helpful. Clearly this is a business that take Customer Service seriously.
STEPHEN M
Rating:
5.0
Customer did not leave a comment.
AUGUST C
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Great check in. person. Great check out person. Easy.
AMELIA C
Rating:
5.0
I could never see myself evaluating a rental company, but let me tell you, the U-Haul rental on Charles street was the smoothest, friendliest, most convenient experience I have ever had! They sent me on my way with ease, and greeted me with warmth and professionlism at pick up and drop off! I was compelled to write about how wonderful you made my experience. Thank you!!!!
Erin F
Rating:
4.0
Customer did not leave a comment.
HERNANDO R
Rating:
4.0
Trailer was a bit beat up but worked perfectly. Took picture beforehand as recommended by agent.
Tony C
Rating:
5.0
Had an amazing experience renting a 20ft. Truck for moving my 2-Bedroom Apartment recently. The staff at this location was quick in response and supporting your rental needs starting from taking the keys all the way till giving the keys back. Had a smooth experience with rental process and would Highly recommend this location in Kitchener to anyone wanting to rent a U-Haul truck. Thank you U-Haul team of "U-Haul Moving & Storage of Downtown Kitchener" location for this amazing customer service and smooth rental experience!
Harshal K
Rating:
5.0
Customer did not leave a comment.
jaimon p
Rating:
5.0
Nothing every thing is excellent
ZEINAB M
Rating:
5.0
Customer did not leave a comment.
HOSAM A
Rating:
4.0
Customer did not leave a comment.
AAKHIL J
Rating:
5.0
Customer did not leave a comment.
JOHN F
Rating:
5.0
Quick and efficient.
Patricia S
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
3.0
U haul broke down
JOSHUA D
Rating:
3.0
I found that the price I end up paying was high for driving using the truck to drop of furniture.For repeat customers a better deal could be applied.
JOHN H
Rating:
3.0
I was extremely disappointed that my reservation was canceled 2 hours before pick up due to a flat tire on the trailer…. Fix it or get me another one! Calling me and giving me an option to pickup at another location 30 minutes away? NO, you as a company should figure that out and have it at the location that I booked a week in advance. My entire schedule was ruined because of this and cost me more money. Pretty shitty that a huge company can’t have a flat tire fixed within 2 hours…. I was ready to go down and do it myself.
kevin v
Rating:
4.0
Customer did not leave a comment.
ROBERT C
Rating:
5.0
Customer did not leave a comment.
AHMAD O
Rating:
5.0
Good fast service equipment in nice clean shape
TONY O
Rating:
5.0
First time renting a van from them, very straightforward, very helpful staff.
MARY H
Rating:
5.0
Customer did not leave a comment.
GABOR F
Rating:
3.0
Improve the App or allowed us to use the web confirmation. Why do I need to download the app if I’m using the service only for the second time in my 12 years. Doesn’t make sense at all. Also the app not user friendly.
MAAD A
Rating:
5.0
Customer did not leave a comment.
SINISA N
Rating:
5.0
Customer did not leave a comment.
MUHAMMAD S
Rating:
5.0
It was fantastic
The gentleman was so great
NORMA K
Rating:
5.0
Customer did not leave a comment.
LAYS S
Rating:
3.0
I had to walk over a street to park.
Not impressed with that.
Guy was friendly tho. Could've used a brief lesson on how the back gate worked.
KAREN W
Rating:
5.0
Customer did not leave a comment.
JUSTIN T
Rating:
5.0
Excellent service 5 Star from me
karwan e
Rating:
5.0
Customer did not leave a comment.
PRITPAL S
Rating:
4.0
The app is a bit glitchy but other than that everything was great!
Sarah L
Rating:
4.0
Customer did not leave a comment.
JAGMEET S
Rating:
5.0
Customer did not leave a comment.
MAISHA H
Rating:
5.0
Customer did not leave a comment.
ANGEL C
Rating:
5.0
Perfect thanks
NIDAL Z
Rating:
5.0
It was very good and the company is very nice
SALEH M
Rating:
5.0
Customer did not leave a comment.
JOEL J
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Customer did not leave a comment.
Parth S
Rating:
5.0
All's good
SUHAS J
Rating:
5.0
Customer did not leave a comment.
Anne M
Rating:
3.0
Add more utility dolly
Train employees to help the customers for better
AAKASH D
Rating:
5.0
Friendly staff, helpful and kind.
WASYL B
Rating:
5.0
Customer did not leave a comment.
GABOR F
Rating:
5.0
Customer did not leave a comment.
VARGHESE B
Rating:
4.0
Customer did not leave a comment.
Ed H
Rating:
5.0
The only issue was that it doesn't provide any parking area for the customers. The staff was extremely helpful and friendly.
SADEGH M
Rating:
5.0
I was very impressed with the friendly and quick service! The gentleman who served me was fantastic!
BELGICA B
Rating:
4.0
Customer did not leave a comment.
meg b
Rating:
5.0
Customer did not leave a comment.
MICHAEL T
Rating:
5.0
Customer did not leave a comment.
CATHERINE W
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Very polite and.fastest enough to go through my issue.highly recommended to friends and family.
NARCISA V
Rating:
5.0
Great customer service and very helpful.
MICHAEL H
Rating:
4.0
Everything went great with the van, however when returning, even though I filled up gas to the fullest, the gauge did not reflect and staff wanted to charge an extra $10. On showing the receipt (that the gas was just filled moments ago), she was able to waive the charges.
LALIT S
Rating:
5.0
Customer did not leave a comment.
James R
Rating:
5.0
Hedeel clearly means business and runs her shop professionally. I've had had to deal with this location many times for business and for myself personally for moving and it has always been a good experience especially since the employees seem to care too.
RAUL B
Rating:
5.0
Truck was ready to go on time, very helpful staff. Excellent selection of boxes and other moving accessories made the move a fairly simple process. Will use again.
Jeffrey B
Rating:
4.0
Some re-arranging of booking from my chosen location down to the bigger victoria st location... but fine.
Some awkward combinations of equipment / dates / times / duration not available, but. I get it, it's busy university move-in season.
Easy enough collection process, though did require A LOT of photos, and wasn't easy with other vehicles obstructing view.
Some sticky substance in the truck bed, possibly spilled soda.
Return out-of-hours was a bit fiddly, refused 3 uploads of the mileage/fuel photo, eventually gave up and just posted the key.
Overall, not bad though, would do again any time I need a bigger vehicle.
Nick W
Rating:
5.0
Customer did not leave a comment.
Fadia O
Rating:
2.0
No one was available to properly assist me, and the place was overcrowded with people waiting for help. Instead of guiding me, I was just told to install an app and follow the steps on my own—even though it was my first time using it. I ended up wasting almost 40 minutes trying to figure everything out, setting up an account, and dealing with unnecessary steps. On top of that, I had to locate my truck myself after being told to just go find it, which wasted another 45 minutes. Altogether, I lost nearly half of my 4-hour timeframe because of the poor support and disorganization. This was a very frustrating experience, and I believe I should be compensated for the lost time.
Aantriksh N
Rating:
5.0
Improve the transparency of pricing; there are too many hidden fees.
Joshua A
Rating:
2.0
I was moving out of town 45 min I told them this I thought getting a truck was just getting a truck and I could drop it off at any uhal location but after the move in the small town I seen a unlace so I tryed to drop it there and they said my uhal truck was not a one way truck and the company made me drive it all the way 54 min back and had to pay extra gas and miles. I called customer service for help on this matter and no one was helpful at all INFACT the lady on the 1800 number came off very rude and didn’t seem interested in her job let alone trying to help whatso ever ,not even attempt to see if I can drop it off at a different location.. at the end of the day this is a multibillion dollar company. There should’ve been absolutely no reason that I could not have left the truck in the town I moved to that had uhal .. the only person who tried to help and do anything was the very very nice man who worked at the esso gas station U-Haul in Ayr ,he’s the only person who even tryed ..
DANIELLE Q
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
The person came out right away. Last time we had to do the self-return. This was much easier.
EDWARD P
Rating:
5.0
Customer did not leave a comment.
BERND K
Rating:
3.0
Customer did not leave a comment.
Sophiya D
Rating:
4.0
The 15’ truck that i got was not in a good condition. It was very difficult to shift the gear and brake was not good. Please do a maintenance check.
We were running late a bit & we called at the store to extend more 20 minutes. The lady named debra helped us with that a lot. Great team, very helpful. Thanks guys.
Mitkumar P
Rating:
5.0
Customer did not leave a comment.
Abdiaziz J
Rating:
5.0
Customer did not leave a comment.
Anis M
Rating:
5.0
Open earlier so there’s no lineup on moving day, please
I really enjoyed dealing with the people very helpful, calming
but I was really upset by the lineup. It only opened at 9 AM (because of Sunday ?or because it was a long weekend maybe ?)and I had thought that I had booked it for 8:30 AM so I was paying movers from 9 AM but I had no truck til about ten a.m. and then there was what I thought of as a heckuva lineup, and I was just trembling with stress while I was trying to fill out/answer the form on my phone in the U-Haul app.
It was the last day of the month and I made quite a few mistakes. I booked 10 foot truck because I thought that’s what I had the booked the time before for the same stuff but closer to the move I realized that it had been much bigger so the movers were expecting a 10 foot truck and, it was really a 15 foot that I changed it to and actually I think I might have had a 19 foot truck the time before (my brother thinks so too) I should’ve notified the movers but I didn’t realize it. I wish I had not booked it on the last day of the month since I was just moving all my stuff into storage.
I’m a senior, and this was only the second move that I had ever arranged. Honestly, I’ll have to recover from the whole thing , didn’t ever guess that they would open late ( 9 am seemed so late) on a moving day like a long weekend that included the 31st/ the last day of the month. That was more stress On top of all the mistakes I made.
I do understand that staff need a life too. My dad had a store and we all worked there and I remember how upset we were when the government was deciding whether to let stores open on Sundays. What are we gonna do ? so then We stay closed on Sundays because dad was already working six days a week..
Natalee T
Rating:
5.0
Customer did not leave a comment.
ROGER W
Rating:
5.0
Customer did not leave a comment.
Mayur G
Rating:
5.0
The GM at the Kitchener location went over and above to make our experience great. She accommodated me in times when we needed the help
Bug shout out to her
Shameer G
|
Overall Experience
Rating:
4.0
Would have been five stars if the wind shield had been clean both inside and out. I brought a cleaning cloth with me because this has been a problem at other locations as well. Even my cleaning cloth couldn’t clean the inside of the windshield. Need to do better!!
BRYAN J
Rating:
4.0
Customer did not leave a comment.
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
rupinder s
Rating:
4.0
Clean vehicle and smooth ride.
Robert W
Rating:
5.0
Customer did not leave a comment.
Abukar s
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
4.0
Customer did not leave a comment.
IAN D
Rating:
5.0
Your hidden charges are definitely a deal breaker. How do I describe being charged an additional $15 despite having being charged an earlier $71 for a 36km trip within 2hrs? And that's after filling up with gas of almost $16, way past the point I took the vehicle with?
I don't believe i would be making use of your service anymore.
Joseph O
Rating:
5.0
I have used u haul for many many years and the service ... equipment....and excellent staff continue to surprise me.. and each year it seems to get better and better.. l will miss the joy of the staff at the Guelph Speedvale location as l am moving.. but l look forward to dropping in with treats when l am in the area.. again l announce......U-HAUL IS TRULY AMAZING WHENEVER i use their SERVICES
.
MARY J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ana C
|
Overall Experience
Rating:
5.0
Friendly staff and always willing to help.
Karimandari R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THAKSHAK S
|
Overall Experience
Rating:
5.0
Friendly and helpful staff, and the init was clean and dry.
Lorna A
|
Overall Experience
Rating:
5.0
Reasonable, easy move in and out, clean!
Thank you!
CAROL E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JAKOB D
|
First Impressions
Rating:
5.0
Helpful and friendly.
RICHARD R
|
Overall Experience
Rating:
5.0
I have been super impressed by both the manager and her staff. This is not the first time I have rented either a truck or a locker at this facility, and they always are willing to go the extra mile to help me find Solutions
SILKE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MOHAMMADAFTAB M
|
Overall Experience
Rating:
5.0
Staff were very approachable and excellent showing and explaining process.
JONATHANROBERT W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alisha P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OLUWAFUNSO A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ERNESRO G
|
Overall Experience
Rating:
2.0
I almost regret picking this location but I had no choice
SHAWN D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rose P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Temisaren O
|
Overall Experience
Rating:
4.0
Helpful staff.
Awkward moving to second floor.
RICHARD R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Abdulkadir N
|
Overall Experience
Rating:
4.0
Good experience
JON T
|
Overall Experience
Rating:
3.0
The open air lockers on the second floor allows for birds to land and poop into the storage spaces, needed to cover everything in plastic.
Access hours ended too early in the day, it would be much more convenient to have longer hours, even if it’s just for storage access and not for the office
Nolan L
|
Overall Experience
Rating:
5.0
Great staff, and the storage unit was clean, dry, and free of pests. Fantastic experience.
Lorna A
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
GOPINATH M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fabiano D
|
First Impressions
Rating:
3.0
Moving in with ok! As for moving out an emergency vehicle incase one truck wasn't, available.do not or keep
Darren Y
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rachelle W
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
NICHOLAS C
|
Overall Experience
Rating:
5.0
Staff were great and very helpful. Issue is I ended up with no storage unit so had to keep the truck for another day. There is no elevator to move belongings upstairs to units and because the move day had to shift. I had to scramble to find friends to help during a work day.
Nyree P
|
First Impressions
Rating:
3.0
The staff is very friendly and helpful. Unfortunately we had bird feces and mud/dirt on the items we had in the storage unit due to open ceiling.
Jennifer E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICHOLAS C
|
First Impressions
Rating:
1.0
My husband and I stored our stuff at this unit since we were showing our house. We paid $240 a month which is substantial. We were advised once we signed up and gave my credit card info that their hours online did not reflect recent changes and that access to the unit was only permitted until 7 pm because of theft issues. This did not sit easy with us and was inconvenient since we work until 5:30 every day. They were also not friendly at all when we were signing up and it was kind of shocking.
In the 2 months we had it, we got 2 calls about issues. One was a leak which they said was coming from our unit. I drove there on my lunch break, checked it, and there was nothing coming from our unit. The second call we got was that they said ants were coming from our unit and advised us that we were not allowed to store food or drinks. We never would put something like that in our unit. So I drove back after work one day and sure enough, no ants from our unit.
I felt very uneasy again that our stuff was not going to be safe and that one of the other units would cause damage. So my husband and I thought about moving to another storage facility.
The final straw was getting a notice of late payment and being charged a $15 penalty. I was confused because our payment came off directly from my credit card and I had set it up on auto pay. I went in to talk to them and sure enough they didn’t charge me properly. They refunded me but by this point I was done.
My husband and I moved our stuff to another Uhaul and had to make 2 trips. We tried to start as early as possible and the only day we could do it was the day before the next payment came out. So we were rushing and working really hard. I came back to this Uhaul and informed the gentlemen working that we were closing out our account and his response was “well we close in 10 mins” I told him I was aware and was going as fast as we could. Then he made note on the account and then the gentlemen said “ well I hope you’re done soon because I want to go Home”
Needless to say, experience overall was not good.
Carly W
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Ryan O
|
Overall Experience
Rating:
3.0
The customer service representative took way too long to close out my account. It took over half an hour. When they did a search for my account they could not find it on your software/database. They finally located my account but were unable to print out a receipt to verify that my account had been closed. After calling the manager at home they were able to print out a receipt verifying the account has been closed and provide me with a receipt. When they tried to print out a receipt the software would kick them out of the system. It took four or five attempts to finally get a legitimate receipt printed from your software. Other than that the service was great.
DANIEL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GOERGE M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mike T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Krysta T
|
Overall Experience
Rating:
5.0
i would definitely use uhaul again
Elizabeth M
|
Overall Experience
Rating:
4.0
Facility is run well.
DANIEL M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruxi Y
|
Overall Experience
Rating:
5.0
i've used haul in the past and the manager was extremely helpful every time so i knew that i would be getting excellent service.
Paul S
|
First Impressions
Rating:
5.0
Access hours need to be a bit later like 9 or 10 pm and weekend.
That’s would be awesome cause for some people come home late from work
NHAN H
|
First Impressions
Rating:
3.0
The parking lot is a bit small if it's busy. Vehicle access to the secure part of the building can be tricky if the road has more than a bit of traffic. Narrow hallways can be a challenge to navigate with larger items. I'd probably look for a different place next time. I found the staff super friendly and helpful.
David S
|
Overall Experience
Rating:
5.0
Nice service
AHMAD A
|
Overall Experience
Rating:
3.0
Was not happy with check out as I was not even compensated well for early check out for almost a week. Plus not treated friendly as how I’ve been received before.
shanthan m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leanne F
|
First Impressions
Rating:
1.0
Horrible experience. Forcing me to pay for things I don’t need. Never using your service again.
Maahd S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ian B
|
Overall Experience
Rating:
5.0
Your employee, Mike, provided great, friendly service. First-rate operation!
zach H
|
Online Move In
Rating:
5.0
The facility has very good working hours and the accesos to your Storage is good.
Also you can buy everything that you to packs
And the procesa of Moving is easy and the Staff help.
Esperanza G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah S
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Ken B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
gregory a
|
Overall Experience
Rating:
5.0
Very flexible with last minute rental for move in
Great downtown location
Graham P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ken B
|
First Impressions
Rating:
5.0
Thank you so much
Kayla B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carol R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ilda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Loella E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie G
|
Overall Experience
Rating:
5.0
Friendly staff.
Craig A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike m
|
Overall Experience
Rating:
4.0
The angle of the loading dock lifts the floor of the truck very high off the ground, making it a big jump to get in or out of the back of the truck, but otherwise everything was great.
Chris L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Craig A
|
First Impressions
Rating:
5.0
Access door was very convient. especially in the winter.
Jerome R
|
Overall Experience
Rating:
3.0
Nothing special, was what I expected.
Christopher O
|
Overall Experience
Rating:
3.0
We couldn’t figure out how to open the garage door to drive in to the bay to unload the car. There’s supposed to be a drive-in bay for loading and unloading but the entrance is off a busy street with no parking and the driveway is so tiny the car doesn’t fit. There’s no keypad to open it. The keypad only opens the walk-in door nearby. I got inside and found my unit and lock no problem, but how can they not have a way to drive in after office hours? We have heavy things and they have no parking for cars. And there’s no phone number to reach the office and ask them. You get the general customer service office. Customer Service said they would leave them a message to call me back to let me know, but no one has after two days.
Jennifer W
|
Online Move In
Rating:
2.0
Rude manager that likes to hang up on customers and treat them poorly by belittling and being condescending. Wouldn’t recommend.
austin h
|
Overall Experience
Rating:
3.0
No elevator to get to my storage unit, had to carry everything by hand. An elevator would have been more helpful.
Bartosz A
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Mike D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olasubomi A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jennifer E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wenduo Q
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Maria P
|
Overall Experience
Rating:
5.0
A first time to use a storage locker and a very good experience. Thank you.
bERNIE b
|
Overall Experience
Rating:
5.0
Very friendly, professional, and helpful staff. Building and units are always clean and well maintained. Great location and service.
Mohamed F
|
Overall Experience
Rating:
5.0
Thank you for your service.The storage unit was held by my challenged brother who has unfortunately passed away , This is the reason for closing out the unit.
roy s
|
Overall Experience
Rating:
4.0
My only issue is that I only used my storage units for a few day but still had to pay for the whole month.
I don’t understand why my units were not prorated.
Ryan B
|
Overall Experience
Rating:
5.0
Thank you!!!
Joanne G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
geoffrey b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
monica s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dylan S
|
Overall Experience
Rating:
5.0
Manager here is very kind hearted person. She understands customer needs and goes beyond to help. Thank you Hedeel Hasan for your help. Highly recommended.
Manish D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DIANE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jayne K
|
First Impressions
Rating:
2.0
So much money time/energy wasted when moved items to storage unit. Such narrow hallways, couch wouldn't fit. . Told go to other locarion No appoligies or discount.
Heather N
|
Overall Experience
Rating:
5.0
Jason and Adele did a great job of making sure I was taken care of, and not overcharged for anything.
emily l
|
Overall Experience
Rating:
4.0
Price is high
Amanda N
|
Overall Experience
Rating:
5.0
The staff was always friendly and more than accommodating at all times.
Carl B
|
Overall Experience
Rating:
5.0
I thank you Uhaul, For good Services you have.
freddy M
|
Overall Experience
Rating:
1.0
Rented me a truck locked shut w padlock, w/o giving me key, which i discovered when office was closed. Customer service# basically told me it was my problem/ expense bc no roadside assistance upgrade
Melissa K
|
First Impressions
Rating:
3.0
1st floor should mean..pull up and unload.. not carry all your belongings up a large flight of stairs. Callng the 1st floor "ground floor" doesn't make up for the misleading experience.
Dylan M
|
Overall Experience
Rating:
1.0
The staff was rude and disscranteive towareds me for no reason at all they told me i had to move and was only allowed to enter my unit to move out
ken b
|
Overall Experience
Rating:
5.0
thank you U Haul. Always there when needed.
MARTIN S
|
Overall Experience
Rating:
5.0
You guys were amazing. So kind and understanding during a really tough time for me. I appreciate it very, very much. Thank you!
Erin B
|
Overall Experience
Rating:
5.0
Exceptional service
augustine w
|
Overall Experience
Rating:
4.0
Great spot, but sometimes it’s hard to get a hold of staff at the front desk
WILLIAM L
|
Overall Experience
Rating:
4.0
Pulling the U haul truck in and out of the storage area was difficult due to the location of the building. Stairs as opposed to a ramp were also not wonderful. Other than that, good!
sheila a
|
Overall Experience
Rating:
5.0
All in all great
Ken B
|
Reservation
Rating:
5.0
The U-box worked well, staff were great, The only improvement I could suggest would be faster computers
David V
|
Overall Experience
Rating:
5.0
Best service ever. great job guys.
dennis a
|
Overall Experience
Rating:
4.0
Staff were overwhelmed with customers. Need more staff at this location!
Alexander C
|
Overall Experience
Rating:
5.0
My U-Boxes from the States were waiting in the front bottom row inside their warehouse. We were able to back in a large truck so movers had easy access. Very satisfied with the whole U-Box experience!
Anna V
|
Overall Experience
Rating:
5.0
Helpful and fast check in.
Wei Y
|
Reservation
Rating:
1.0
The staff are not helpful what so ever, their prices are horrible and they like to double charge your then argue with you when you call to address The matter very disappointed
JUDITH W
|
Overall Experience
Rating:
5.0
Great staff
augustine w
|
Overall Experience
Rating:
4.0
Nice place
sara n
|
Overall Experience
Rating:
1.0
I confirmed with an associate from Headquarters that I was to pick up my U-Box June 5 at 6pm. I arrived and the associate Paul refused to serve me without valid cause, confirmed by other staff. Awful.
Christine W
|
Overall Experience
Rating:
5.0
Great short term storage.
ronald h
|
Overall Experience
Rating:
5.0
Good experience, friendly staff, willing to help and more
William A
|
Overall Experience
Rating:
1.0
Staff were often rude and very unhelpful in tracking down my personal belongings
