Customer Reviews for U-Haul Moving & Storage of Kitchener

5111 reviews

144 Charles St W   Kitchener, ON N2G1H7
(Take Water St S to Halls Ln W road construction on Victoria & King)

(519) 744-5227

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 744-5227

144 Charles St W
Kitchener, ON N2G1H7
(Take Water St S to Halls Ln W road construction on Victoria & King)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

THOMASJOSEPH B. 
Rating:
5.0

Very good customer service 👏

ANNA C. 
Rating:
4.0

Customer did not leave a comment.

TYRESSE W. 
Rating:
5.0

The service is great🙏👏

MAHMOUD E. 
Rating:
5.0

Customer did not leave a comment.

Marty R. 
Rating:
3.0

Customer did not leave a comment.

LAURENTIU L. 
Rating:
4.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Awesome experienve all round!!!!

MARK A W. 
Rating:
3.0

Customer did not leave a comment.

DYLAN MATTHEW WI S. 
Rating:
5.0

Customer did not leave a comment.

UKABELKELETA Y. 
Rating:
3.0

I was quoted 375. It ended up being 450, not including gas.

STEFANY V. 
Rating:
4.0

Customer did not leave a comment.

Lloyd H. 
Rating:
4.0

Customer did not leave a comment.

Don C. 
Rating:
3.0

Make sure the vehicle's equipment works properly before renting them out again. The a/c did not work at all and made for an uncomfortable one way trip.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

AARON N. 
Rating:
3.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Fix my phone access to a sales attendant problem. Not everyone is online like me and all I have is a phone. I needed a sales rep and waited 45minutes 3 different times to try to get through but there was no answer.. I am disabled and wound up sitting in the parking lot of the location to flag down an employee walking out for another customer. They were very kind and apologetic but still, nobody answers the phone.

Jeremy F. 
Rating:
5.0

Friendly staff.

Craig A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNISN B. 
Rating:
4.0

Customer did not leave a comment.

SAMUELBLOYCE D. 
Rating:
1.0

The truck rentals I've been booking at this location have progressively become worse and worse. Yesterday's topped the cake. The interior of the truck cabin was filthy and truly unacceptable to be rented out to a customer. The interior of the truck cabin contained used N95 masks, empty pop cans, food, and drink spills all over the center console, and wreaked like cigarettes. There is no way these trucks are sanitized according to Uhaul COVID19 standards, and the state of the truck yesterday could have put me and my business partner at serious risk. The exterior had several damage marks that were not indicated with an "X" sticker, and the inside of the actual cargo truck was littered with dirt, pieces of garbage, which required us to thoroughly sweep and clean out before we can use the truck for moving furniture.

MITCHELL T. 
Rating:
1.0

Customer did not leave a comment.

JAMIE P. 
Rating:
5.0

Customer did not leave a comment.

YANG L. 
Rating:
1.0

Uhaul ruined the moving of our house. We had to do multiple stops to accommodate ourselves.

ERDEM D. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO T. 
Rating:
5.0

Customer did not leave a comment.

ADITYA G. 
Rating:
4.0

Customer did not leave a comment.

Pavan B. 
Rating:
4.0

Customer did not leave a comment.

BARRY W. 
Rating:
3.0

I never returned the truck on June 1/21 I returned it the same day I rented it at 10pm. Which was June 30th/21. I got charged for an extra day.

Ernesto C. 
Rating:
4.0

The phonecheckion dod not work. After scanning drivers license and going rthrough all the checkin steps. The black box could not be found. even the clerk did not know where the box wass. I found the vehicle but no not the keys. Finally I ended up chekin in with the front desk and getting another van.

Peter S. 
Rating:
3.0

Customer did not leave a comment.

Deana B. 
Rating:
5.0

Amazing service and polite. Far better than my last experience. I hope you do not continue to allow Palmerston ON to service you. I will not ever recommend or go there again

DIANAMARIA V. 
Rating:
5.0

Excellent customer service. The employee worked with us giving us an extension because it was pouring rain. Very much appreciated

LESLIEP W. 
Rating:
5.0

Customer did not leave a comment.

NADIA P. 
Rating:
5.0

Customer did not leave a comment.

Julie G. 
Rating:
2.0

you dont just hand the customer the keys and tell them the truck is out there somewhere and go look it over. what happened to you bringing the truck up front to the customer and point out everything like it use to be. very disappointed in your customer service. you should be going out of your way for the customer

MICHAEL J D. 
Rating:
5.0

Very pleasant and helpful customer service representative. Overall a very good experience.

PAULJ F. 
Rating:
5.0

Customer did not leave a comment.

ZORAN P. 
Rating:
5.0

Customer did not leave a comment.

Marion A. 
Rating:
5.0

Customer did not leave a comment.

willaim D. 
Rating:
4.0

Streamline your website. It is the most annoying website I have ever used. Stop making me go through multiple pages of upsell. It just wastes my time. Stop making me enter the same information multiple times. Its a waste of my time. If I make a mistake don't erase all my previous input and don't make me re-enter it over again.

Raymond R. 
Rating:
1.0

The flat dolly and upright dolly i booked a week ago weren't available

THEODOREJOSEF S. 
Rating:
4.0

Customer did not leave a comment.

Brittany A. 
Rating:
2.0

You really need to have some parking spots on the property for cars of people who rent the trucks. Especially or disabled and injured people.

RENATEV D. 
Rating:
5.0

Customer did not leave a comment.

mike m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron T. 
Rating:
5.0

Customer did not leave a comment.

Kirk L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
1.0

The check in process we poor at this location; poor communication. When I checked in, all they kept mentioning was fees. In the end, the charged me a after hours return fee, which is have an open ticket for. I would avoid this location at all costs. Their main objective to make money is to charge fees. Uhaul! You can do better!

JUAN R. 
Rating:
5.0

The people at this location are very professional, helpful in guiding you to the right product. Courteous, and the location, In itself is perfect easy to get in and out. It was the first time I've rented a trailer and it was a positive experience. Thank you very much to the staff 👍

JOHANNA M. 
Rating:
5.0

Quick and excellent service.

Marek S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

MARIE-CLAUDE D. 
Rating:
4.0

The truck could be cleaner and was returned cleaner then when picked up.

ANDREE D. 
Rating:
5.0

We had a great experience with the actual pick-up location and staff. Our negative UHaul experiences were all to do with the online web quality and call staff. Our online quote experiences were unsettling with unexpected quote changes, surprises and issues that we had to followup up with call staff. The call staff seemed disengaged and dismissive of UHaul web quality issues.

WESLEYB M. 
Rating:
3.0

Customer did not leave a comment.

Dominik S. 
Rating:
4.0

Customer did not leave a comment.

Belinda, Jane F. 
Rating:
2.0

Not impressed with a $30 service fee because it's returned just below 1/4 tank, when I received it with a 1/4 tank of fuel to begin with. Won't be using Uhaul again. Entire cost was almost double what was expected.

Nolan B. 
Rating:
5.0

Customer did not leave a comment.

KIRBYG E. 
Rating:
1.0

Tried to get insurance the app wasn't working now they are trying to charge me

BRADLEY M. 
Rating:
5.0

Service from staff was quick, thorough and polite. It was a really easy experience that I will refer and use again.

Ryan B. 
Rating:
3.0

Truck smelled very strongly of cigarettes. Overall, good experience.

DAVIDN V. 
Rating:
5.0

All the staffs at this location is excellent!

ADITYA G. 
Rating:
5.0

Thanks

Terry G. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
5.0

great service , fast in and out ,no waiting at all.

JOHNG H. 
Rating:
4.0

The angle of the loading dock lifts the floor of the truck very high off the ground, making it a big jump to get in or out of the back of the truck, but otherwise everything was great.

Chris L.  |  First Impressions 
Rating:
5.0

Just plain Excellence

DAVIDW E. 
Rating:
5.0

Customer did not leave a comment.

Craig A.  |  First Impressions 
Rating:
4.0

Unfortunately the 20 ft truck I booked had a smashed windshield or so I was told and had to take a 15 ft truck instead

Brian W. 
Rating:
5.0

The rental and move went well. The fellow at the counter when I rented was fast, courteous, and helpful. I felt the final price was extremely fair.

MICAH H. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

jack M. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

I was called a few days before my trip and given a quote that was significantly lower than what I was charged the day I picked up my truck.

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

ROBERTSCOTT J. 
Rating:
5.0

Truck had some issues like cargo area light not working, drivers' door lock not working. Staff here friendly and pickup/drop-off was easy.

DAVIDBENSON N. 
Rating:
5.0

The young man that helped me out couldn't have been more friendly and helpful. The first trailer we hooked up had a problem with the signal lights and without hesitation he immediately set me up with another working unit. I have been dealing with this location for business for several years and their service is always exceptional.

JOHNP G. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

I have always obtained my u-hauls from this location and now will go nowhere else - far exceeded my expectations and were very professional

DIANAMARIA V. 
Rating:
5.0

Customer did not leave a comment.

EMILY G. 
Rating:
5.0

Customer did not leave a comment.

Gyehyun K. 
Rating:
3.0

Petrol Charges for return for 2L 12$ looks high to me.

BALASUBRAMANIAM V. 
Rating:
3.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Service was excellent @ MY truck was super clean

CARA L H. 
Rating:
1.0

Horrible customer service

JOSEPH G G. 
Rating:
5.0

App wouldn't allow me to upload photos for after hours dropoff

Trevor H. 
Rating:
2.0

Warn the customer sooner if you're changing the pick up location. It was very frustrating having less than 24 hours notice that we had to pick up the vehicle up in Kitchener rather than Guelph. Not impressed with the service.

Kyle S. 
Rating:
5.0

Awesome

DANCRISTIAN T. 
Rating:
5.0

Customer did not leave a comment.

FAVIOLA O. 
Rating:
5.0

Easy to pick and people were helpful and efficient.

KEVINJ N. 
Rating:
3.0

Didn't seem to have enough people working, both when I arrived and returned the employee was not in the building and there was quite a wait while he looked after people in the parking lot.

Lorraine B. 
Rating:
5.0

Customer did not leave a comment.

MANJINDERSINGH B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHEPASCAL F. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN V. 
Rating:
5.0

Always efficient and friendly!

TREVORM H. 
Rating:
5.0

Customer did not leave a comment.

GAIL C. 
Rating:
1.0

HORRIBLE! Do NOT, I repeat, do NOT reserve here. Worst experience ever. Online checkout had a problem (said they're not set up for 24/7 checkout and that they opened at 1pm - my reservation online was for 10am pickup and the store was open at 9am), and no-one working in the grocery store would help me. They would barely look at me. They said they only allow U-Haul to use their parking lot but that they're not involved. Not true. I spent an HOUR on the phone with U-Haul trying to checkout my truck over the phone. Then the stores' lockboxes either wouldn't open or there were no keys inside. I ended up going and picking a truck up at another location. A total nightmare.

SHERYL C. 
Rating:
5.0

Customer did not leave a comment.

Samuel O. 
Rating:
5.0

Customer did not leave a comment.

DENISE C M. 
Rating:
5.0

Access door was very convient. especially in the winter.

Jerome R.  |  Overall Experience 
Rating:
3.0

Nothing special, was what I expected.

Christopher O.  |  Overall Experience 
Rating:
3.0

We couldn’t figure out how to open the garage door to drive in to the bay to unload the car. There’s supposed to be a drive-in bay for loading and unloading but the entrance is off a busy street with no parking and the driveway is so tiny the car doesn’t fit. There’s no keypad to open it. The keypad only opens the walk-in door nearby. I got inside and found my unit and lock no problem, but how can they not have a way to drive in after office hours? We have heavy things and they have no parking for cars. And there’s no phone number to reach the office and ask them. You get the general customer service office. Customer Service said they would leave them a message to call me back to let me know, but no one has after two days.

Jennifer W.  |  Online Move In 
Rating:
2.0

Rude manager that likes to hang up on customers and treat them poorly by belittling and being condescending. Wouldn’t recommend.

austin h.  |  Overall Experience 
Rating:
3.0

No elevator to get to my storage unit, had to carry everything by hand. An elevator would have been more helpful.

Bartosz A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mike D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olasubomi A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Minto S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wenduo Q.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maria Pacita L.  |  Overall Experience 
Rating:
5.0

A first time to use a storage locker and a very good experience. Thank you.

bERNIE b.  |  Overall Experience 
Rating:
5.0

Very friendly, professional, and helpful staff. Building and units are always clean and well maintained. Great location and service.

Mohamed Feisal M.  |  Overall Experience 
Rating:
5.0

Thank you for your service.The storage unit was held by my challenged brother who has unfortunately passed away , This is the reason for closing out the unit.

roy s.  |  Overall Experience 
Rating:
4.0

My only issue is that I only used my storage units for a few day but still had to pay for the whole month. I don’t understand why my units were not prorated.

donna B.  |  Overall Experience 
Rating:
5.0

Thank you!!!

Joanne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

geoffrey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monica s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dylan S.  |  Overall Experience 
Rating:
5.0

Manager here is very kind hearted person. She understands customer needs and goes beyond to help. Thank you Hedeel Hasan for your help. Highly recommended.

Manish D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayne K.  |  First Impressions 
Rating:
2.0

So much money time/energy wasted when moved items to storage unit. Such narrow hallways, couch wouldn't fit. . Told go to other locarion No appoligies or discount.

Heather N.  |  Overall Experience 
Rating:
5.0

Jason and Adele did a great job of making sure I was taken care of, and not overcharged for anything.

emily l.  |  Overall Experience 
Rating:
4.0

Price is high

Amanda N.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and more than accommodating at all times.

Carl B.  |  Overall Experience 
Rating:
5.0

I thank you Uhaul, For good Services you have.

freddy M.  |  Overall Experience 
Rating:
1.0

Rented me a truck locked shut w padlock, w/o giving me key, which i discovered when office was closed. Customer service# basically told me it was my problem/ expense bc no roadside assistance upgrade

Melissa K.  |  First Impressions 
Rating:
3.0

1st floor should mean..pull up and unload.. not carry all your belongings up a large flight of stairs. Callng the 1st floor "ground floor" doesn't make up for the misleading experience.

Dylan M.  |  Overall Experience 
Rating:
1.0

The staff was rude and disscranteive towareds me for no reason at all they told me i had to move and was only allowed to enter my unit to move out

ken b.  |  Overall Experience 
Rating:
5.0

thank you U Haul. Always there when needed.

MARTIN S.  |  Overall Experience 
Rating:
5.0

You guys were amazing. So kind and understanding during a really tough time for me. I appreciate it very, very much. Thank you!

Erin B.  |  Overall Experience 
Rating:
5.0

Exceptional service

augustine w.  |  Overall Experience 
Rating:
4.0

Great spot, but sometimes it’s hard to get a hold of staff at the front desk

WILLIAM L.  |  Overall Experience 
Rating:
4.0

Pulling the U haul truck in and out of the storage area was difficult due to the location of the building. Stairs as opposed to a ramp were also not wonderful. Other than that, good!

sheila a.  |  Overall Experience 
Rating:
5.0

All in all great

Ken B.  |  Reservation 
Rating:
5.0

The U-box worked well, staff were great, The only improvement I could suggest would be faster computers

David V.  |  Overall Experience 
No reviews have been submitted for this location.

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