Customer did not leave a comment.Christopher W.
U-Haul Moving & Storage of La Crosse
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.MARY H.
Customer did not leave a comment.MATTHEW L.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Lori C. | Online Move In
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.MARK W.
Customer did not leave a comment.Andrea V.
Trailer was under the snow so I couldn't check the tires but they should have check the tires before rented it. Left 2 tires were bold and when I was driving from Wisconsin to Ohio one of them got flattened. I couldn't believe they gave me the trailer with bold tires!! I didn't feel safe. You should always check the equipment before you rent it! Safety should be your priority.Guven A.
The employee was quick and friendly.Joel F.
Check in and check out just finePatrick B.
Renting, picking up and drop off was fast and easy. Great job!Michael R.
Customer did not leave a comment.John G.
Customer did not leave a comment.Linda C.
Quick in and out Agent found a broken ground wire sleeve sitting on my trailer light socket pulled it off actually ended up fixing a problem I was having with one of my own trailers. Always have good experience at this hubMICHAEL Q.
Customer did not leave a comment.WILLIAM F. | First Impressions
Customer did not leave a comment.Jesse P.
Customer did not leave a comment.TERRY S.
Customer did not leave a comment.SCOTT D.
Customer did not leave a comment.robert G.
One of the tail lights on the tow dolly was not working. I really appreciated the assistance with getting my car loaded and secured on the tow dolly. :)Brian W.
The cab of the truck was dirty. There was even an empty pack of cigarettes in the console between the seats.Scott H.
The Rose St location was gone. The gentleman that helped me was polite. I was not happy that no one told me when I made my reservation that I would have to drive all the way to Gatesville get my 15 ft UHaul truck. You need to make the customer aware of this at the time of reservation.Janelle B.
Windshield wiperblades were very bad.John H.
Great experienceben H.
I used the 24/7 service. It took a lot longer to check out than advertised. The need for a 2nd form of verification was frustrating. You already had a head shot of me, my driver's license and my credit card info so why the need for the last form of verification?Greg T.
Customer did not leave a comment.JERRY P.
Customer did not leave a comment.Mark F.
Trailer was broken and dirty..We asked Uhaul guy about condition..he said it was all he had. There was one ready and clean that he did not let us take. He said he could fix jack if we waited. We had long drive and could not. If he could fix it not sure why we could take other trailer and he could have had it ready for next customer instead of giving us crap trailer. Worst experienced I have had and 6 yearss into having kids at college so need reliable service to get us back and forth. Worried whole trip things would break. Have pictures terrible service! Never again. Cheryl SchranTHOMAS S.
Customer did not leave a comment.William C.
Customer did not leave a comment.Robert N.
Tire was bald but, they changed it right away. The equipment was pretty dinged up.Brian D.
Very friendly and helpfulâ€”- easy check in & check outKRISTIE H.
Customer did not leave a comment.Amy D.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.steve B.
Customer did not leave a comment.Stanley B.
Love this place. We have used for our business hitch installation and supplies. Great folks!Timothy P.
The van had obviously not been cleaned. The seats were cloth and had not been vacuumed or even an attempt made to wipe crumbs and other material off of them. The windshield had residue on the inside like someone had sprayed something that had ran down and not been wiped off. There was a receipt and small amount of trash in the door bin This did not give me any confidence that it had been sanitized at all. The bright spot was the check in when I brought the van back. The young man was very friendly, courteous and efficient! He made sure to ask if I had any questions and if there was anything else he could help me with.Kelly M.
Customer did not leave a comment.Sierra W. | First Impressions
Customer did not leave a comment.CHRISTINE B.
Customer did not leave a comment.Kimberly W.
The customer service was awesome but the trailer was dirty inside had lots of debris and dirt and leaves in it when we got it.Rhonda M.
We reserved a U-Haul cargo van online. When we arrived U-Haul was open for business so we partially completed pick up online and then a very helpful representative finished the process for us. Both methods were equally helpful and we were on our way in no time. The representative who checked us in upon return was equally helpful. The facility is bright, clean, well lit. That service personnel are knowledgeable and helpful. Will definitely rent from this U-Haul location again.Susan S.
How can it caust 200.00 to rent a truck for 3 days and less than 10 miles?I feel I was taken advantage ,you people word things where we can't understand the conceptMichael S.
Customer did not leave a comment.ALLEN G.
We reserved a 20 foot truck and were told we would have to drive an hour to get it and and 1.5 hours to get the 26 foot truck we reserved. When I called the local La Crosse office and the man was rude. I had to downsize to a 15 foot truck to still pick up at this location despite my reservation and still had to drive 1.5 hours to pick up the other truck. All I was told was that I â€œwas lucky I didn't have to drive furtherâ€. They made an already stressful weekend even more stressful and I will go with a different company next time.CHRISTOPHER O.
Customer did not leave a comment.paul G.
I rented the 4 x 9 motorcycle trailer to take my Indian to the dealer for service. It was easy to trailer loaded, I barely noticed it was there. The store personnel were extremely helpful, hooking and unhooking for me. I didn't even have to get out of my car to return the trailer. I highly recommend this location.SCOTT S.
Customer did not leave a comment.Debora S.
Customer did not leave a comment.Kathryn K.
Pleased with service!WENDY K.
Easy location to find and navigate with a large truck. The staff here was friendly and got the equipment checked in quickly so I could be on my way. Thank you for the great service.Nathan L.
Customer did not leave a comment.JAY T.
Customer did not leave a comment.KATRINA W.
Sometimes people they try to keep their car in parking lot until they return truck but U haul stuff they didn't agree, you should make some space for emergency if someone Want keep his car , Only this topic annoys usABDALLAH L.
Quick and easyRobert S.
Customer did not leave a comment.COREY P.
Customer did not leave a comment.Glen V.
Customer did not leave a comment.Amy K.
Customer did not leave a comment.jean B.
I have had the pleasure of renting at this location a few times. They are always helpful and professional. Great experience every time!MARIA B.
Customer did not leave a comment.Clyne B.
Customer did not leave a comment.anne P.
Customer did not leave a comment.Karen A.
Customer did not leave a comment.Pierrot M.
Customer did not leave a comment.Matt M.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Brent H.
Not rip them off and try to scam them over the gas level. Also not charge so much to use the dolly.WYATT E.
Well done!!!KEVIN K.
Customer did not leave a comment.Melanie B.
We reserved a 20' uhaul moving truck and was told it would for sure be available for the day we needed it. When we went to pick it up we were told the 20' was not available and only a 17ft was available. We had a bad experience a week prior of this happening at picking up a uhaul in sparta and being told the people never returned it so we were out of luck. We asked why this happned since we reserved it and at least 1 should be available and we were told if we wanted a 20ft then we should have reserved a 26ft which makes no sense. We usually are very laid back about this stuff and understand stuff happens but why would we reserve a larger truck hoping to get a smaller size when we should just be able to reserve the size we need. We were told that people drive them to difference uhauls to drop them off which we understand but when we are planning on moving the contents of a large house and desperately need a specific sized truck so we dont have to make 3 trips and last minute scramble to figure out what to do; there should at least be a warning or call to us saying our reservation is not available or we may need another option besides just treating us like we are idiots for expecting to receive what we reserved way in advance for.Jonathan J.
Please and thank you.AARON L.
The 2 guys that came out were very fast and efficient.JAMIE D.
Customer did not leave a comment.RONALD H.
Customer did not leave a comment.Ellis J. L.
Customer did not leave a comment.Bruce E.
The contract received on pick up gave a gauge on how much gas to fill to reach the level the fuel was at when it was picked up. I put in the 19.5 gallons and ended up filling the tank. Not happy that your estimation was that far off and I do not get any type of compensation for returning it fuller than what I picked it up as.STACEY S.
Customer did not leave a comment.Saydeon P.
Customer did not leave a comment.Scott S.
U-Haul overall did an excellent job for us. We called at the last minute to get a bigger truck and you were able to accommodate us with no hassle. This proved critical for us as we barely got everything on the lager truck. It really saved our move. Thanks.Dave M.
Great service, friendly and very helpful staff. Have used them before and will use them for future needs.RAYMOND E.
We've used this location many times in the past. We dropped off the Uhaul after hours and found several (about 6) transient folks wondering the property and property adjacent. Something I'd like to think they are aware of. Either way, they did the return inspection and sent our final paperwork right away the next morning.Robert P.
Customer did not leave a comment.Shannon W.
Online check-in form should clearly state in a font size of 12 put or larger that two emergency contact numbers are required or the equipment will not be released. It should also state that the store employee will call these numbers and will not release the equipment unless a live person answers the phone. I had to drive to my daughter's house at 0715, wake her, and ask her to call the uhaul store or the truck and trailer would not be released to me. Employees aren't allowed to think. I was told they have to follow this policy or be fired.Charles N.
Customer did not leave a comment.Katrina W. | First Impressions
Customer did not leave a comment.Shawn M.
Replace current management. Customer service was non-existent - our experience was terrible. We needed to rent a trailer for our vacation and the stress and time it caused for us to be able to rent was unacceptable.RICHARD L.
Quick drop off.Dang V.
Not sure what happened at this location, but I used to stand in line for an hour to rent equipment. I was in and out in 10 mins. Beautiful! New owner, or management, the results are noticeable!Michael D.
Customer did not leave a comment.SCOTT R.
Customer did not leave a comment.Matthew S.
They did a good jobMark G.
This location was great...very helpful and actually listened when I told them how the trip/truck was. This was great!Sara H.
ok job Thanksjoel D.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.REUBEN V.
Great alreadyDerek Y.
The Palmer Alaska U-Haul team I would rate as high as I can. They gave us all the support we needed being it was our first time. When receiving the box in La Crosse Wis they were very rude and I would likely tell my friends on facebook about the experience with La Crosse U-HaulPHILIP S.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.MIRANDA W.
Customer did not leave a comment.alexis r. | First Impressions
We appreciate the staff at this U-Haul store.... excellent customer service from everyone we worked with throughout our move. Thank you!Elmer B. | Overall Experience
Customer did not leave a comment.mandy x. | Overall Experience
We are in the process of moving to the La Crosse area, and have been in this store multiple times over the past several weeks to purchase moving supplies, reserve a truck, and rent storage space. Every staff member we have met has been extremely friendly, efficient, and knowledgeable.Elmer B. | First Impressions
Customer did not leave a comment.Nancy W. | Overall Experience
This is my second storage unit rental at this location. The only complaint I had is the first unit I still have was very icy on the day I needed access and I slipped a few times. Staff came out and salted when I let them know. Also, the slide lock is troublesome to slide. The 2nd unit I rented yesterday had a much easier slide lock. Door rolled up and down more smoothly as well at the second unit. It must be newer. Overall, I can highly recommend this Uhaul location!Nancy W. | First Impressions
The rep was rude and acted like she didn't know too much and didn't make an effort.Deborah L. | First Impressions
This location needs more customer parking spaces. Only 6 stalls designated and 2 or 3 taken by staff. Remainder of the lot completely filled with rental vehicles.Greg A. | First Impressions
.Michelle H. | Overall Experience
.Michelle H. | First Impressions
Please remove my last favorable review from your website. I am deeply disturbed by your lack of customer service as it related to the complaint about water in my storage unit. Complaints are filedLeanne W. | Overall Experience
Female employee, dark hair with ponytail, was parking vehicles on June 1st, whipping through the parking lot which had a lot of people and congestion. You're very lucky she didn't hit someone.Gary S. | Overall Experience
Great staff members very courteous and helpful.Tom T. | Overall Experience
Reserved Storage online (and called to confirm 3 days prior to start date) only to get to Lacrosse to be told there was none available. Issue may be disconnect between location & those who take callsMatthew L. | Reservation
I didn't agree with having to give a bunch of people's info to rent a storage that will be holding all my stuff ,I should of ask for all the employees info cause there holding my family's personal stuRoland G. | First Impressions
Very friendly and efficient.SHARON HARRY T. | Overall Experience
Very nice and helpful personnel. Great storage location.Thomas B. | Overall Experience
My experience with your facility has always been excellent. Employees and manager are always extremely helpful. Thank youLeanne W. | First Impressions
Great service by all. Keep it upThomas B. | First Impressions
Do to unexpected problems i encountered i wasn't able to return the large truck on time,yet the staff came to me and handled both the unloading &return with no charge except temp.storage fee! Kudos!THOMAS L. | Overall Experience
Customer Service Rep saved me from the frustration of getting a unit that was too small, even though I was insisting on the smallest unit. I cannot thank her enough!Cindy W. | First Impressions
Thank you for the three years of service. You were very nice and good in my dealing with you.nancy w. | Overall Experience
Best UHaul dealership I have ever used. I will continue to rent from this location for all my rental needs.rick t. | Overall Experience
I was very displeased with my whole Uhaul experience.Kari A. | Overall Experience
would use againMARY B. | Overall Experience
Nice clean facility.Jodi L. | Overall Experience
The facility was convenient while I was moving my mom up from Texas. The staff was very friendly and helpful. They were also helpful upon moving out. Thank you.BONNIE A. | Overall Experience
We only needed storage for a few days, snd this worked out perfectly. It was the staff, though, that made the difference. This was the most well run uhaul location I have dealt with.DAWN B. | Overall Experience
The wait was a little longer than I feel it should have been seemed like a few more people should of been working.Kari A. | Reservation
WASN'T happy that when I booked online that the size of the storage unit wasn't available so I had to upgrade and pay more for a bigger size.Diane O. | Overall Experience
I would use this storage facility again.Brandee H. | Overall Experience
Employees are all very good, but there never seems to be enough help. Was very difficult to reach somebody on the phone and always a long line. Definitely need to have more staff during peak times.Sandy K. | Overall Experience
naLINDA L. | Overall Experience
We used a Ubox. The entire process was perfect. Everything happened exactly like I scheduled it. I would highly recommend Ubox.Angela L. | Overall Experience
Overall good service. We used them for dropping a truck off & shipping a container.Eamonn M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!