Customer Reviews for U-Haul Moving & Storage of Lafayette

2761 reviews

3861 South St   Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square)

(765) 607-6429

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(765) 607-6429

3861 South St
Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Fast and friendly service. Truck was clean and well maintained.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

It wasn't to bad the truck has been around awhile, over all ok

Richard J. 
Rating:
5.0

Immediate service, professional and helpful

John W. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
4.0

Better fuel efficient trucks

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

JASMINE P. 
Rating:
5.0

Very good customer service

Mike H. 
Rating:
5.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Everything was great. I would rent with them again is their rates are competitive. I got my last unit for a good price.

Tracey Z.  |  Overall Experience 
Rating:
5.0

It was awesome from pickup to return very easy and quick you guys were awesome

David C. 
Rating:
4.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Everything was fine

DEBORAH S. 
Rating:
4.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

The two gentlemen there when I picked up the trailer went over and above the call of duty to help me adjust my hitch setup. They were also very knowledgeable about the trailer and its maintenance. I would recommend this location to a friend.

CORBIN G. 
Rating:
5.0

Customer did not leave a comment.

ZENINA H. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Randi R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
1.0

Rude and rushed me

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Keep doing what you are doing.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Hannah and Kevin were very helpful and it really made my day a bit better

CHYANN C. 
Rating:
5.0

Customer did not leave a comment.

Brandt H. 
Rating:
5.0

Customer did not leave a comment.

SHELBY Y. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Keep doing what you are doing.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
2.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Penny C. 
Rating:
3.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

The floorboards of the van I rented were very very slick.. I lost my footing on multiple occasions. I appreciate the van was detail cleaned but whatever is used on the floor is unsafe. And upon returning the equipment there wasn't any indication of what to do. I parked the van, and I sign says to wait for someone, I waited 10 minutes and no one came by. I went inside and there was still no clear indication of what to do. After I finally had someone take the key I sat in my personal vehicle for a few minutes to verify my email where I was then yelled at by an employee to "move your car, that's not a parking spot, I gotta park the truck". There were no markings or signs to establish this and motioned to the other vehicle sitting beside me before leaving...

DANIEL H. 
Rating:
5.0

Away to prove vehicle drop off time for after hours of closing time

LISA C. 
Rating:
5.0

Everything went smoothly. No complaints!

GRETHEL C. 
Rating:
5.0

Smooth check in and returns. Employees very friendly

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

Customer did not leave a comment.

Kellen M. 
Rating:
5.0

Front desk went outa their way to help me, they even called another store to reserve a furniture dolly I needed. Very professional store

John S. 
Rating:
5.0

Customer did not leave a comment.

SARINA S. 
Rating:
5.0

Staff was great he was a tremendous help

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
1.0

Lady was very mean

ESTEFANIA E. 
Rating:
5.0

Customer did not leave a comment.

MIRNA V. 
Rating:
5.0

Customer did not leave a comment.

cathy w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Online Move In 
Rating:
3.0

typical Elkhart people not very friendly

brent B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Fast friendly service

Andy G. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

All went well.

Jeffrey L. 
Rating:
1.0

I let manager know the truck we rented jerked is the whole time like a transmission problem and she didn't even credit is anything. Glad I got the protection plan they probably would of tried to make us pay for the repairs.

chrystal S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
4.0

Have employees ready to receive returns at the end of the rental.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

ANGEL T. 
Rating:
5.0

Customer did not leave a comment.

SARA C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Very happy customer

ROBIN W. 
Rating:
3.0

covid made for a very impersonal experience and i received the wrong equipment once i got home - plus they never answered their phone the entire day 3/29/2021

Jacquelyn H. 
Rating:
1.0

I was on hold for over 1 hour before anyone even answered the phone but the reason I called in the first place was cause they charged me for another rental day even tho I got a call the day before and they confirmed that I returned the trailer before it was due. They did give me my refund for the random uneeded charge but after being in the phone for over a hour

JACOB W. 
Rating:
5.0

Customer did not leave a comment.

BETTY B. 
Rating:
3.0

I rented a 6x12 enclosed trailer from the Delphi, IN location online where it stated it was $50 guaranteed to be there. When I showed up the trailer was in another town. The Lafayette location was contacted and had one available but to drop off closer to my home was going to be about $40 more. I asked both locations about the $50 guarantee and no one knew how to do it without calling multiple people. Due to time restraints and not wanting to drive an hour out of my way each way to return I had to pay the full amount. I understand that situations arise when people drop stuff off at the wrong location but when people just say sorry you have to do this it is a terrible image. Plus how can they charge an outrageous amount more for you to drop off at another location? Sounds like the company just wants to make as much money as they can when people are trying to move. This is the second time I have reserved online and driven out of my way to pick up equipment because of the online service being inaccurate. I believe I will be taking my business elsewhere because the headache of trying to get the right equipment at the right time at the right place is not worth it.

KYLE P. 
Rating:
4.0

Customer did not leave a comment.

PAMELA G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE C. 
Rating:
3.0

Truck rental was dirty and had cigarette burns in it

WALTER W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Y. 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Great service great people

Raymond J. 
Rating:
4.0

Customer did not leave a comment.

MARK C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

They have been very helpful on short notice when I needed a trailer. Would rent again without hesitation.

EBEN T. 
Rating:
4.0

The staff is very friendly

DAISON M. 
Rating:
4.0

Customer did not leave a comment.

CHELSEA E. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

Customer did not leave a comment.

LINDA O. 
Rating:
4.0

Customer did not leave a comment.

Paula D. 
Rating:
5.0

Customer did not leave a comment.

stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Joshua T.  |  First Impressions 
Rating:
5.0

Good experience

Cynthia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEVONTE H. 
Rating:
2.0

Accused of taking blanket in back of truck, no one in my crew touched it, cause it wasn't there! No one inspected truck with me before leaving, I did not look, but got charged for blanket! Something else's I noticed upon return employees were smoking vap pen! Not appropriate, not appreciated! I will not recommend anyone to your location ever!!!

greg M. 
Rating:
5.0

All of the stuff was wonderful and helpful a lot wonderful wonderful place to have a storage unit the Mangament there was amazing helpful as well

myranda f.  |  Overall Experience 
Rating:
5.0

The manger was very helpful

kaylah c.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Trailer worked well but cosmetically in bad shape.

WARREN R. 
Rating:
2.0

When I made my reservation I was told I could drop the u-haul off @ a different location then where I rented the u-haul. Then when we went to pick it up was told we had to take the u-haul back to the same location after already being told we could drop it off closer to where we moved. The lady then said if we didn't bring it back out would be a $100 more.

Debra N. 
Rating:
3.0

The truck I rented had no windshield washer fluid in it and it was bad winter weather out, so it was necessary that it should have had some. The website to return equipment after hours is difficult to get to, this is the second time I tried to do it and couldn't do it so I had to pay the extra $20 fee for that. Other than that the truck was in good shape and clean and the equipment operated well.

GREGG F. 
Rating:
2.0

All Uhaul staff seemed very confused by the ubox shipping process. As a customer, there was a disconnect between what was posted on the website and how the transaction actually went in person. Additionally much of the tracking infrastructure on the uhaul website was either nonfunctional or flat out incorrect and contributed significantly to confusion.

Cole P. 
Rating:
1.0

This was the worst experience I've ever had.... I opted to use the 24 hour service... The location forgot to leave my key in the box.... I had to wait until the next day.. It cost me a day of pay because I had to call off from work... I can't believe I wasn't even apologized to... Horrible service

Marcel B. 
Rating:
5.0

Kathy the Manager went above and beyond for me. I moved to Arizona 2 years ago and had to do everything over the phone. She completely went out of her way for me. I truly dont know what I would have done without her help.

rachael s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy S. 
Rating:
5.0

Customer did not leave a comment.

MARGURIET C. 
Rating:
3.0

Pickup and return should be at the office closest to the renter's address. The truck I was given is making a lot of noise compared to the one I rented at your office in April, 2019.

ADEFOLARIN B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

ROBIN R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL P. 
Rating:
4.0

The truck was difficult to find initially as it was not where the counter associate said it was. Aside from that, it was a pleasant experience with all associates being friendly and helpful. Of the equipment, I will say that the speedometer was reporting high. I keep a gps speedometer on my phone and use it rather that the dash speedometer but do compare the two. Also, the shift points, especially from second to third gear seemed labored. You might consider a transmission inspection.

DAVID W. 
Rating:
5.0

Very friendly and easy to rent a uhaul

LISA M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
4.0

Your staff was very helpful during my entire time being a customer and helpful. However at the time of my move out the associate I spoke with was not wearing a mask. Please have your staff wearing masks when working with customers.

Gurveen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie R.  |  Overall Experience 
Rating:
3.0

Some of the workers at the place did not seem very interested in working or helping customers.

Rilee T.  |  Overall Experience 
Rating:
1.0

Local u haul mgr stated i have a $160 balance bc I wasn't moved out before the 13th. U haul at no time can force renew. I chose not to renew and I should have no balance. If u haul deems a late fee of $15 is necessary, I will pay it, but I do not owe $160. Mgr was rude, and she issued a no trespass order on myself when she was the one in the wrong. I will never recommend this particular location to anyone. Ever

Charlie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUMMER L.  |  First Impressions 
Rating:
5.0

Staff was always professional and polite when I visited. Thank you for all your help Lafayette branch.

Craig A.  |  Overall Experience 
Rating:
3.0

The extra charge for 24 hour access was kind of an issue for me with the rates being what they were. Also, once the office closes, the sliding doors are locked which makes access difficult. I had a hard time understanding this because you need your card for access.

Christina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickey M.  |  Overall Experience 
Rating:
4.0

I am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.

Scot L.  |  Online Move In 
Rating:
1.0

Very dirty and the worst staff I've ever dealt with. Make sure they don't have your credit card I fo because they will continue taking money they are supposed to.

Tiffany C.  |  Overall Experience 
Rating:
5.0

We've had nothing but good experiences from renting storage to renting moving trucks and hiring extra help. We would definitely recommend this facility to friends and family. Thank you.

Donna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samicia B.  |  Overall Experience 
Rating:
1.0

Way too expensive and the floor needs fixed it is very uneven and need better maintenance on the carts

Clifford B.  |  Overall Experience 
Rating:
2.0

I left because I could save $71 a month on a same-size unit. So I moved my things to Affordable Family Storage, right next door. Also, the ceiling above my unit dumped lots of little dirt and what looked like plaster chips on top of my furniture. The facility outside of my unit was clean, but the ceiling above my unit was not in good repair and left debris on my things. It wasn't so much that I'd move, but it was annoying. Yet when I learned I could have a better roof and save big $$$ each month, I bolted. Finally, I was told at the beginning of my stay with U-Haul, that we pay a month ahead, so imagine how disappointed I was at the end to learn you would not refund me my unused days after just paying rent through October 27th. I call that theft. As long as I live in Lafayette, I cannot recommend your facility to anyone. I am fully aware that eventually the rates will go up at my new unit. But until that time, I am saving $852 a year over what you charged. Since I am on a fixed income, THAT is a LOT of money!

Pamela G.  |  Overall Experience 
Rating:
5.0

Awesome customer service.

bryan k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ed C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

The person who helped us each visit was awesome. I am very impressed with the customer service.

bryan k.  |  First Impressions 
Rating:
5.0

Thank-you for a great experience. Only thing hat was a little confusing at first was having to Check-out digitally when finished...but not a big deal

Timothy G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyle H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanganika J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
5.0

On our way cleaning out the storage I was approached in a rude manner by a woman who worked there. However, Kathi has been a joy! I’ve stored there for the last 3 years and Kathi has been attentive. Caring and thorough. If there was a problem Kathi would quickly address is and rectify it with the best customer service possible. It outweighs the actions of others there. I would recommend anyone to store here just to have that same great experience that Kathi has provided.

Aeriel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rise w.  |  Overall Experience 
Rating:
5.0

Thank you for providing a great, well maintained and climate controlled unit for us to put our most important stuff in while we had a huge transition in our life. All of our stuff came out exactly how it was out in. Nothing was damaged from moisture or pests. Thank you to your staff at the Lafayette, IN store to taking care of us. We appreciate it and would do business with you again in the future if need be!

Jana L.  |  Overall Experience 
Rating:
3.0

I just wish the rates to store were a little bit cheaper.

Leslie R.  |  Overall Experience 
Rating:
5.0

All was great!

Brian F.  |  Overall Experience 
Rating:
4.0

Solid experience

RENEE K.  |  Overall Experience 
Rating:
5.0

Convenient and well run.

Brenda L.  |  Overall Experience 
Rating:
5.0

I would recommend it for anyone

linda b.  |  Overall Experience 
Rating:
4.0

Very nice folks to work with.

MIKE B.  |  First Impressions 
Rating:
5.0

Very Compassionate Staff

sabrina e.  |  First Impressions 
Rating:
2.0

Hgh

austin i.  |  Overall Experience 
Rating:
5.0

The U-haul staff were great. One of them provided assistance without being asked. Thanks for securing my belongings while I was away. I'll recommend it to people with similar need.

Henry A.  |  Overall Experience 
Rating:
4.0

Jocelyn was very helpful and very pleasant to deal with.

Mary P.  |  First Impressions 
Rating:
5.0

Kathi and her crew went WAY above and beyond to take care of me. This is the best experience I've ever had renting or with UHaul. Please give them kudos - they deserve it! Thank you!

Michael W.  |  Overall Experience 
Rating:
2.0

Many problems with organization. Sending me to different places for pickups. Having different return dates. Just a very rough moving experience.

Tyler A.  |  First Impressions 
Rating:
4.0

Check in line was pretty long

rebecca g.  |  First Impressions 
Rating:
4.0

Load 24 hours applies to storage units only. I was subject to office hours which were restricted due to staffing shortages. They were nice but I would take the box to my home next time. Worked well.

Terry H.  |  Overall Experience 
Rating:
5.0

Kathi is Awesome!

Tommy M.  |  Overall Experience 
Rating:
5.0

Excellent customer service

diane b.  |  First Impressions 
Rating:
5.0

Nice and clean facilities

reann c.  |  Overall Experience 
Rating:
5.0

All of the uhaul staff was awesome !

isaisah w.  |  Overall Experience 
Rating:
4.0

Great location.

Gary a.  |  Overall Experience 
Rating:
5.0

Kimberly went above and beyond! From delivery of containers to pick up she was great! We would highly recommend UHaul!

Alice Z.  |  Overall Experience 
Rating:
5.0

The staff patiently and professionally went out of their way to help me with my complex needs. Would definitely recommend this team!

Jessica M.  |  Overall Experience 
Rating:
4.0

Everything went well.thanks

Robert H.  |  Overall Experience 
Rating:
5.0

Great to work with!

Chase T.  |  Overall Experience 
Rating:
5.0

The restrooms and storage areas , along with the main showroom, is very clean! Also one the workers(Alek) helped for a few minutes at closing time to get just a few more items on the truck. Thanks!

mark h.  |  Overall Experience 
Rating:
2.0

My daughter was clearing out a storage unit. Really young man on staff was very inappropriate, making Comments about her looks and saying a delay was not a k because it gave him more time with her.

SUSAN S.  |  Overall Experience 
Rating:
4.0

It’s an old building but kept maintained. Nice people!

Susan S.  |  Overall Experience 
Rating:
5.0

Convenient

Madeleine D.  |  Overall Experience 
Rating:
5.0

Great place...great service!

blake d.  |  Overall Experience 
Rating:
3.0

I called ahead so my u-box would be ready for us to unload and the u-box was not available. They told my husband that we should have called! However they were able to get the u-box pulled quickly.

Kim E.  |  Overall Experience 
Rating:
1.0

This was the worst experience I've had with any sort of customer service. The staff was incompetent at their jobs and disorganized. The computers routinely malfunctioned. I would never recommend this.

Carlay L.  |  Overall Experience 
Rating:
5.0

When I was between apartment leases for a week, U-Haul was a big help storing my belongings. The staff was accommodating, and the free month of storage with truck rental was more than enough.

michael h.  |  Overall Experience 
Rating:
3.0

Cargo van was great. Customer service not so good

Nancy M.  |  Reservation 
Rating:
4.0

The employees stand around outside while customers stand inside alone and waiting forever to get help or make a storage payment its ridiculous but storages are awesome

Amy L.  |  Overall Experience 
Rating:
2.0

I was extremely disappointed when after making a reservation for a locker based on an equipment rental that the clerk tried to charge me for the free month. Everything else was ok.

George S.  |  Reservation 
Rating:
5.0

Awesome managers and staff..Thank you for your speedy response to our problem and correcting it..Very nice and professional.. Thanks again.

irma h.  |  Reservation 
Rating:
5.0

The storage facilities are nice. There were not enough key cards to go around during this busy time of year, so the alarm in the storage area was a constant nuisance.

michael h.  |  Reservation 
Rating:
4.0

n/a

DanielLE W.  |  Overall Experience 
Rating:
5.0

Great people

Donna B.  |  Overall Experience 
Rating:
2.0

Your customer service is not friendly at any location

Elena D.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top