Customer did not leave a comment.Josh A.
Customer Reviews for U-Haul Moving & Storage of Lake Hallie
Chippewa Falls, WI 54729
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we picked up our U-Haul Trailer, the trailer lights didn't work. The technician tried to troubleshoot but didn't need to spend too much time with it. Upon the conclusion that it needed repair, he quickly offered us a free upgrade from a 5 x 8 to a 6 x 12 trailer. It was very nice of him and we were more than satisfied with the quick solution.William O.
No concerns of complaints. Thank you for a great experience.ANNE C.
I was two hours late but I was just a hair under a quarter tank so I wanted to fuel up to make sure there were no issues. In no time I put $50 in and got my truck to a half a tank. I asked for them to cut me some slack since I was a repeat customer and they would not. At some point, companies need to help customers a little more than what is black and white. If they could have waved the late fee since I brought it back gassed up I would have been delighted. They sorta acted like it was out of their control.TRAVIS D.
Customer did not leave a comment.Timothy E.
Paul was extremely excellent, I was hooked up and rolling in 15 min👍 the trailer had a 1991 sticker on it, paint was faded but worked very well, Paul said they just put on new tires and rewired lightswayne K.
Megan and Gary were extremely helpful, with my extending for two extra days!Michael H.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Vanessa A.
Excellent experience. Check out is a bit slow, turn in was super fast. Really nice people at this facility.Thomas L.
Customer did not leave a comment.Christopher K.
The trailer tongue is too heavy to disconnect easily when returning it.Gary C.
Make knowing how much fuel you need to in a little easier and possibly a little less picky on the fuel. It's basically impossible to get the correct amount without putting too much in. Have more support on. I had to wait around 40 minutes and I had at least 3 people behind me waiting even longer.Chad V.
Customer did not leave a comment.CarolynG C.
The driver side front tire was bald. Needed to be replaced. Service by the staff was Excellent!Kevin H.
The guys went above and beyond. They couldnt believe how awful my experience was in Tucson. He even checked my air presser in the fusion and filled it a bit :) They took pictures of the emergency strap not attached correctly the whole thing would have flown across the freeway.Alyssa H.
great customer service from GarryPaul C.
Customer did not leave a comment.Carlos T.
Very nice setup and quick service.Joe S.
Customer did not leave a comment.ann E.
Customer did not leave a comment.James M.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Rodney F.
Gas gauge does not work, stuck at 1/2 tank. Not able to tell until last 50 miles running low.Nicole K.
Customer did not leave a comment.Philip O.
Excellent service! Great area for pickup and return.Gary C.
Pick up was very smooth. Personnel very helpful.Faith O.
I was given the wrong truck so when I returned it said I drove over 1400 when really it was barely 60 miles. The 2 people that worked there had no idea what they were doing. I did online check in and yet I waited there for almost an hour with a 2 year old in line and out in the rain only to be given the wrong truck. "Online check in" is a joke and beyond misleading.Rachel M.
I spent 35 minutes trying to upload a photo to verify my return and your system kept failing!James T.
Customer did not leave a comment.jim V.
Still unable to open my email link for final receipt. That's frustrating. Will try again tomorrow.Nancy S.
Customer did not leave a comment.Ronald K.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Dustin C.
Customer did not leave a comment.Wayne G.
The Chippewa Falls location is fantastic. Great inventory, great location, and very helpful friendly staff. Thank you!Doran H.
Had the truck warmed up for me.Kurt S.
More on our pick up location, but WHY does Uhaul not advise that it is ILLEGAL to tow a car without working lights for brakes, taillights, etc?! I find it very strange you does lighting on trailer but don't at least suggest you will need a car light kit of some sort! We got pulled over and cited. Very poor experience and very poor on UHaul's end.CARI J.
Very good experience with check out and check in. Truck in great condition. Thank you!Steve P.
Fast and good serviceCODY L.
Customer did not leave a comment.Carolyn C.
Customer did not leave a comment.Benjamin K.
Due to unforeseen circumstances the man who waited on us was left alone on a Saturday morning and although it was very busy and we had to wait he was calm curtious friendly and very professional 5 stars to himLaura S.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Melinda M.
Customer did not leave a comment.Faith O.
Wait time on phone needs to improve.Dave P.
Customer did not leave a comment.Nicholas W.
Customer did not leave a comment.Debra S.
Customer did not leave a comment.Rachel R.
Customer did not leave a comment.Bryce D.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.Beth B. | First Impressions
You are a rip offJennifer G.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Steven B. | First Impressions
The only complaints I have is how far we had to cart our things to our unit. For us personally, it was very inconvenient as I'm putting almost an entire household in storage. The other complaint I have is a couple of times we came to our unit, there was someone sleeping in a vehicle parked inside the garage.MCKINLEY L. | Overall Experience
Customer did not leave a comment.Randy J. | First Impressions
The storage unit had another tenants stuff in it when we opened it, as well as garbage. We had to clean it before we could use it.RENEE E. | First Impressions
Customer did not leave a comment.EDMUND S.
Customer did not leave a comment.Jeffrey E.
Friendly, efficient service every time I rent from this location. I also like the large open lot. It makes pick ups and returns easier than some other locations I've rented from.Nathan K.
Customer did not leave a comment.Renee W.
Cleanest location and by far the best staff to work with. Highly recommend.JACOB A.
Customer did not leave a comment.Michael U.
Friendly and open staff they were just short staffed.josh R.
Costumer service is excellent, they are willing to help you on everything, always with a smile, friendly, and kind.Ana O.
Customer did not leave a comment.Richard D. | Overall Experience
Always felt very safe even though I was by myself sometimes. There were always carts available to use no matter how many people were there. Nice to be indoors with bad weather outside. Nice out guy was very nice.Paula Y. | Overall Experience
Rented here many times, Paul and the whole crew are top notch! Always a great experience.Gary W.
The gentleman in the office was awesome. However the online drop off was difficult.STANTON B.
Quick, easy and inexpensive! Love renting trailers from UHaul!Michele O.
Customer did not leave a comment.Jan M.
Customer did not leave a comment.Jody M.
I have rented Uhauls from this location over and over for a few years. However this time I was charged for the utility dolly which we didn't use even thou it never had a green zip tie on it. We had our own dollies. I also filled the gas up to where it was when I got it but was charged for 2 gallons of gas at $5.00/gal.Deb C.
Customer did not leave a comment.Cody S.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.Kevin S.
great, friendly staff....wonderful experienceGary J.
Very professionalWanda G. | Overall Experience
.Tim T. | Online Move In
Customer did not leave a comment.Gary D.
Customer did not leave a comment.Terrence M.
Easy drop offJacob D.
Customer did not leave a comment.Michael M.
I'm very surprised and happy with my decision to choose you to store my belongings.Dean O. | Online Move In
Customer did not leave a comment.Craig D.
Customer did not leave a comment.Trudy B.
Customer did not leave a comment.Amy B. | Online Move In
Extremely rude/ unprofessional. No Covid precautions. The trailer was cover in dirt (inside)Kevin M.
I love the fact that my belongings are safe and secure and protected from to the weatherRichard S. | Online Move In
Customer did not leave a comment.Garrett K.
Customer did not leave a comment.Marc B.
Customer did not leave a comment.Bob K.
Customer did not leave a comment.Nona Z. | Overall Experience
Customer did not leave a comment.Corinne M.
Customer did not leave a comment.John K. | Overall Experience
Helped me upsize a trailer on short notice, worked perfectly, fast drop-off. Excellent shop!Timothy W.
Horrible Customer service, it seemed as though I was interrupting the team members working at the desk. One of them finally asked what I needed while playing a game on his phone. He had also had a massive amount of chewing tobacco in his mouth and was spitting it in front of us. Didn't say a word when helping us hook up the trailer.Bobby G.
Customer did not leave a comment.Laura G.
I think being charged 25 cents for a little over the millage was uncalled for. There should be a letter of the law vs the Spirt of the Law. Overall, everything was good.MARK R.
No complaints, the customer service representative was very polite and helpful. Thanks for everything.Doug C.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.William V.
Thank you very muchJohn M. | First Impressions
Great customer serviceRuth A.
Thanks Terry! Thanks Paul!Kristine B. | First Impressions
Thank you very much for taking good care of me. Appreciate the friendliness and helpful customer service.Gram C.
Customer did not leave a comment.Geoffrey R.
Staff is the best. Our storage units were clean and ready for us. Drop off was so easy. The facility is top of the line with the staff being the best! Thanks!Mark R.
Trailer reservations could be cleaned up and provide both round trip or one way optionsâ€¦. One way sent us an hour past where we were getting our furnitureâ€¦.. took calling 3 different times to get a better suited round trip optionRichard M.
Very helpful - thank you!KATIE H.
Customer did not leave a comment.David L.
Customer did not leave a comment.Linda H. | Online Move In
Was exactly what I needed.David H. | Overall Experience
Get your app. To work better!Mark S.
Customer did not leave a comment.Nancy P. | Overall Experience
Customer did not leave a comment.Paul N. | Online Move In
Customer did not leave a comment.William D. | Overall Experience
Very helpful and very clean office area and storage unit very clean alsoNancy P. | First Impressions
Customer did not leave a comment.Marritta H. | First Impressions
Customer did not leave a comment.david g. | Overall Experience
Wasn’t quite sure what to do, so had to find someone and ask. And I set the alarm off, but it wasn’t a problem and the person I talked to was super helpful and friendly. It is sooo easy to use!!Michele K. | Online Move In
Customer did not leave a comment.Monty H. | Overall Experience
Customer did not leave a comment.Jeanene G. | First Impressions
Clean well lit and secure. Priced well to boot!Douglas O. | Online Move In
Customer did not leave a comment.David H. | First Impressions
Customer did not leave a comment.Debra F. | Online Move In
My only issue was that the width of the 5x10x10 door was considerably narrower than 5 feet. It made it very difficult to get a couch through the door with a wall right across from it. Other than that, everything was great; love the indoor storage.Diane V. | Online Move In
Customer did not leave a comment.Nona Z. | First Impressions
Customer did not leave a comment.Sam S. | First Impressions
Thanks to both Paul and Greg for all that you did in helping me!! I really appreciate it!!Chad P. | Overall Experience
Customer did not leave a comment.Bruce K. | First Impressions
Customer did not leave a comment.Shawn L. | Overall Experience
Customer did not leave a comment.Lisa B. | Overall Experience
Except the leak which got my stuff moldy in a climate controlled unit everything was goodCarol W. | Overall Experience
Customer did not leave a comment.Gail E. | Online Move In
The facility was great. Love the big doors for my box truck and the indoor loading area. Carts are available. Worked well for my storage during remodeling.micheal h. | Overall Experience
Terry was very thorough and helpful in getting our units rented and explaining the facility and offerings.Ryan C. | First Impressions
Customer did not leave a comment.BO B. | First Impressions
Customer did not leave a comment.Paula Y. | First Impressions
Customer did not leave a comment.Amy H. | First Impressions
Chippewa falls uhaul was very helpful, Eau Claire was NOT. That was the location I was supposed to be at, apparently they are not cleaning out their units to make their numbers look better. So people like myself are inconvenienced and have to drive an hour round trip for her dorm room furnitureCOLLEEN S. | Overall Experience
Customer did not leave a comment.Diane A. | Overall Experience
Customer did not leave a comment.Janelle S. | Online Move In
Customer did not leave a comment.Jesse C. | Online Move In
Very courteous and helpful counter person.Steven N. | First Impressions
Only problem is my stuff in storage got wet because the roof leakedJohn M. | Overall Experience
Customer did not leave a comment.gail k. | Overall Experience
Customer did not leave a comment.Jim W. | Overall Experience
The customer service gentleman on duty was excellent. Very helpful.Tammy G. | First Impressions
Here is the problem! When I signed up I asked the person at the desk to set me up as auto pay. When I got the first email bill I realized that it wasn’t done. I called the phone number and after a 30 minute hold I paid online and tried to set up autopay, it was confirmed I thought. I therefore go Oreo the July bill as I thought I had auto pay. When I got. A late notice with a 40$ late fee. I called again and after a 22 minute hold got to a person who said he put me on auto pay and charge me 149$ for the two units. He said he didn’t have the authority to waive the late fee. Said he would transfer me directly to someone who could. I was placed right back in to the call in line and a projected 26 min hold. I hung up . This morning I was charged the 40$ with no explanation.The phone system is awful and answered by people with no authority. VERY FRUSTRATING!!Roy S. | First Impressions
The automatic lighting was inconvenient, as it kept going off, making it difficult to access the unitJeanne J. | Overall Experience
Customer did not leave a comment.Jarrod N. | First Impressions
When sent the move in information a brief explanation of where the unit is located in reference to the building would be very helpful (inside, outside, behind building, etc.) Also I was told there would be a lock provided in my storage shed and there was not. Not a huge deal, but still a minor inconvenience.Thomas L. | Online Move In
Customer did not leave a comment.Jack H. | Overall Experience
The linoleum tile flooring is half-missing & very dirty in one storage unit, but the other unit is great. Keeping the building at max 85 degrees is a little too warm in the summer (we were sweating buckets when the building was at 80). Overall though, I really like this facility. It's secure & clean, and the people are friendly.CHRISTINA H. | First Impressions
I appreciated the easy overall experience with zero issues over two years of using the facility.NICK S. | Overall Experience
I liked everything about the process except for the fact that I was assignef two 5 x 5 units rather than one 10 x 10 so I needed to go to the front desk to get a 10 x 10 unit. I would assume that was a system issue, not an on site issue.Elizabeth H. | Online Move In
Customer did not leave a comment.Melissa M. | First Impressions
Customer did not leave a comment.Anthony M. | Overall Experience
Customer did not leave a comment.Paul H. | Overall Experience
Customer did not leave a comment.NICOLE B. | Overall Experience
Customer did not leave a comment.Katherine N. | Overall Experience
I had no choice but to come into the store as nobody answered the phone at all. I was on hold every day for a week and at least an hour at a time. So I finally drove into the store to talk to a person. That was disappointing to have no one answer the phone!!Carol W. | First Impressions
Customer did not leave a comment.Scott D. | First Impressions
Customer did not leave a comment.Macy T. | Overall Experience
Customer did not leave a comment.Janine F. | Overall Experience
Customer did not leave a comment.darren m. | Overall Experience
Customer did not leave a comment.nicholas K. | Overall Experience
Neither one of my units had a lock in them.JENNIFER C. | Online Move In
You need more than 1 person at that facility to help people. To check in and out. Otherwise i would of rated it excellent.Paul H. | First Impressions
In an email I received, I was told that I would have 24 hour access to my possessions. However, I arrived at the Lake Hallie location at 10:15 one night to find the doors locked and my access denied. I was moving my things from Eau Claire, so this was very inconvenient for me to have to drive back with all of my things and wait until the next day to unload. Upon further investigation, I did find the correct access hours online at the very bottom, but I am frustrated that the information online was inconsistent with information in the email.Lauren H. | First Impressions
Customer did not leave a comment.Katherine N. | First Impressions
Customer did not leave a comment.Alex R. | First Impressions
Customer did not leave a comment.Joseph R. | First Impressions
can't see my units online. this is UHauls fault and not the GM at this specific location.Nicholas W. | Online Move In
Customer did not leave a comment.Jessica N. | Overall Experience
There was no staff that I could find at the Chippewa location, my daughter and I needed help luckily there was another family to help us with the unit and the lock. I reserved a spot online for Eau Claire weeks ago, drive there to find that all units were sold. I had to drive 30 min out of our way for this. The guy in Eau Claire was kind and patient with my rant. This is awful for uhaul to put this extremely poor service on the backs of your workers. I will never again rent from uhaul for storageCOLLEEN S. | First Impressions
Customer did not leave a comment.Connor K. | First Impressions
Manager at this Uhaul facility was very efficient, patient and helpful while straightening out my credit card issue.Sharon K. | First Impressions
The worker was pretty crabby and wouldn’t believe me that the door didn’t openRiley J. | Online Move In
This was easiest part of my move In and out and Employees were knowledgeable helpful and very courteous. I would definitely recommend U-Haul storage everyone I knowDavid G. | First Impressions
Customer did not leave a comment.Rebecca K. | Overall Experience
Customer did not leave a comment.Lisa B. | First Impressions
Customer did not leave a comment.Jeanene D. | Overall Experience
Lock was not in the unit as it should have been, but the facility manager quickly remedied the situation.Thomas H. | Online Move In
Customer did not leave a comment.Timothy R. | Online Move In
Customer did not leave a comment.Teresa D. | Overall Experience
clerk was rude and not helpfulDouglas H. | Overall Experience
The instructions were not clear regarding the vehicle entry areas. 2 of the vehicle entry doors did not even work (open). I was able to gain access to the storage areas and my unit without entering my personal key code. There was no lock in my unit as explained in the instructions, making me go back and forth to the office. I had to go to the office 3 times to complete my initial access to my unit. Staff was not as friendly or helpful as I expected.Angela C. | Online Move In
Staff was great. Next time I move. I will use Uhaul!!Jeffrey B. | Overall Experience
Customer did not leave a comment.Opal K. | First Impressions
Customer did not leave a comment.Robert C. | First Impressions
Top rate facility. The fact that carts are available for moving items was a real plus, in addition to having the ability to load and unload inside. The staff was very helpful and friendly. This facility is best in the area and seemed to have any size unit needed. The storage units themselves are well kept and monitored by staff so you know your items are secure.John L. | Overall Experience
The facility is clean and secure. I was shown how to access the building and taken to the storage unit after I set up the rental. It was really great that there were mattress carts and flat carts available to move items in and out of the building. A great experience overall.robert k. | Overall Experience
The gentleman was very nice and curious. He offered a few goodies to real me in. I was happy with my service.Lisa S. | First Impressions
There was supposed to be a free months rent on storage if renting a uhaul. I believe we spent almost $2000 around December 1st and we asked about it February 18th and we never received it. DavidDAVID H. | Overall Experience
Customer did not leave a comment.Anthony W. | Overall Experience
Customer did not leave a comment.Michael F. | Online Move In
Very clean and easy to unload and load. An excellent place to rent a storage unit. Would recommend it to all.Renee J. | Overall Experience
Customer did not leave a comment.Gary R. | Overall Experience
Easy to move in, great unloading area that we could pull the 26’ truck into and stay warm and dry during the unloading process. Very nice facility.sarah S. | First Impressions
Customer did not leave a comment.Charles M. | Overall Experience
Employee was knowledgeably, friendly, and helpfulDouglas H. | First Impressions
Customer did not leave a comment.Patrina G. | Overall Experience
Customer did not leave a comment.Jessica S. | Overall Experience
This is by far the best self-storage facility I have ever rented from. I highly recommend this one in particular to all those in need of this service. Great guys there, totally and for real they are!!Frankie A. | Overall Experience
Customer did not leave a comment.Kelsey R. | Overall Experience
Thanks Paul and your staff for a clean and well kept facility.Gregory B. | Overall Experience
Customer did not leave a comment.Rachel C. | Overall Experience
Customer did not leave a comment.Brenda B. | Overall Experience
Very good experience. Thank you!Steven T. | Overall Experience
Customer did not leave a comment.Tom W. | Overall Experience
Customer did not leave a comment.Jack H. | First Impressions
Customer did not leave a comment.Monty H. | First Impressions
Customer did not leave a comment.Mary C. | Overall Experience
Customer did not leave a comment.Mavis S. | Overall Experience
I will always choose U-Haul over anyone as long as the prices stay where they are thanksMike B. | First Impressions
Customer did not leave a comment.Rebecca K. | First Impressions
Customer did not leave a comment.Steven T. | First Impressions
Customer did not leave a comment.Todd M. | Overall Experience
Customer did not leave a comment.Wendy S. | Overall Experience
The U-Haul on Prairie View Road in Chippewa Falls is the finest U-Haul facility I have ever seen. Huge selection of trucks and trailers, all the supplies in stock, and the storage facilities are beyond compare: dry, clean, well-lit, secure and convenient. I would recommend them without reservation.Katherine S. | Overall Experience
Customer did not leave a comment.Jonathan R. | First Impressions
Customer did not leave a comment.Dawn G. | First Impressions
Customer did not leave a comment.Natalie E. | Overall Experience
All of your staff, about 3 guys, were very friendly, helpful, and knowledgeable. I commend them all. Tom DocterTom D. | First Impressions
Everything was greatArthur S. | Overall Experience
Fritz, Terry, & Paul always give awesome service. The others were not so warm in the past. These three men are outstanding and awesome. Thank youCharlene U. | First Impressions
Nice newer facility, friendly cooperative staffCarl M. | First Impressions
Window on truck was not cleaned. Very little gas in truck. Dash board lights did not work.Donna V. | First Impressions
Customer did not leave a comment.Mike W. | Overall Experience
Customer did not leave a comment.Holly B. | Overall Experience
Customer did not leave a comment.Renee J. | First Impressions
Customer did not leave a comment.Rachel C. | First Impressions
While the facility and staff were wonderful at Chippewa Falls Location, U-Haul policy and impersonal customer service on a company level will have us never recommending or using their services again. We rented a unit for our college student, paid a year in advance, needed the unit until June 1st, and per policy had to pay the entire month of June, no prorating. $45 for one day. If storage is needed at a later date, we will for sure look for a company that values their costumers hard earned dollar and loyalty.Justin P. | Overall Experience
I took one star away because I did not receive a diskus lock that I thought was to be provided. Not a huge deal I just went out and bought one. Otherwise no problems.Natalie C. | Online Move In
Customer did not leave a comment.Mike W. | First Impressions
The GM is a very nice guy. I live in Eau Claire and need a storage unit about once a year and I will only use the Chippewa Uhaul because it is clean and efficient.Blake G. | First Impressions
I was quoted one price by an employee, which I will not name and then another employee raise the priceand let me think I was getting it for the lesser price until I went to sign the papers and it was put on my debit card! So everyone please beware! I called them as soon as I got back to my place and ended up having to accept the price that I was given. Everyone is really nice though.Linda S. | First Impressions
Excellent service! Friendly customer service.Kelly B. | Overall Experience
Too ExpensiveJon P. | Overall Experience
Awesome set up and I really like the pull in and unload feature and the carts for customer use. The staff was very friendly and facility was clean.Holly B. | First Impressions
Definitely the best storage facility I've ever had access to. Prices are fair and the facility very clean and welcoming. Love the unload garage area. Staff was right there to help and very respectful and checked in very smooth.Alexandrea E. | First Impressions
Idea great on paper not to mention recycling a large "out of business kmart store" and doing storage units ! Great idea . Until the moment comes to put ur ststuff in. A 2 room house would take forever because u have to cart small load to the equivelent of the back of kmarts. I would never use this place again due to th e serious hassle of carting in n out my stuff. A shame no doubt . Id cut atleast 1 pathway for a truck down th the middle with a couple branchs. Other then that im guessing it would failkyle o. | Overall Experience
Very smooth process. Excellent customer service. Loved being able to pull truck inside and that carts were available.Margaret J. | First Impressions
Customer did not leave a comment.Sherry E. | Overall Experience
The garage is a huge bonus. Being able to pull your vehicle inside out of the elements is a tremendous advantage. The location in Chippewa Falls is top of the industry.Carrie H. | Overall Experience
Very helpful and nice staff. The building and storage unit was very clean and well maintained.Eric S. | First Impressions
excellent all the wayPaul K. | Overall Experience
Very good ! Easy to get in and out of. Clean, price ok with what they had to offer. I will use again if the need comes about .Dean C. | Overall Experience
All the staff that I encountered were friendly and willing to assist to make each visit memorable. The manager communicated the policy and procedures and always made sure the customer were satisfiedErinn Z. | Overall Experience
Great facility.lynne c. | Overall Experience
No issuesGayle T. | Overall Experience
Guys were very helpful,even tho i was a little crusty after driving 7 hrs thru Indiana and Chicago. professional and efficientkyle o. | First Impressions
unfortunately there was only one staff working, it was a very busy day, with approximately 8 customers in the hour and 15 minutes I was there. I returned later in the day for instructions.Brenda B. | First Impressions
My initial interaction was with Kevin. He assigned me a climate controlled unit, I didn't want. Paul Z credited me with 1 month free & a credit for the overage. Contact by phone is difficult.Jeanne J. | First Impressions
TOO MANY COMPLAINTS TO LIST HERE!Ojars Z. | Overall Experience
Paul , manager is very competent and helpfulelizabeth o. | Overall Experience
The drive-in stalls were large and well marked. Inside was well lit, felt very safe.Mel O. | Overall Experience
Love the new facility. My experience was great with moving in and out with one exception: the so called “music.” Stop playing it. A tape on book would be better. Silence is free.Will S. | Overall Experience
Great service. Thank you! :)CHRISTY F. | Overall Experience
Paul did a great job on finding us the perfect storage room and location.Liz P. | First Impressions
GreatTommy G. | Overall Experience
It was exactly what we needed moving out our college aged son.Patrick L. | Overall Experience
The service was excellent. The staff was polite, friendly and courteous.Douglas F. | First Impressions
Very helpful, friendly. Very happy with my experience at u- haulJohn T. | First Impressions
Not enough characters for me to fully express myself. Bottom line, the Chippewa Falls facility is top shelf in service and knowledge.Ralph S. | First Impressions
Very impressive operation.Jim D. | First Impressions
Thank you for the clean storage unit. We’re ently moved to this area and needed a place to store stuff while we made the adjustment. Your place was close and handy. I recommend you to anyone SkutleysJames S. | Overall Experience
We rented a truck and they gave it to use for 24 hours so it was great!Tia A. | Overall Experience
Paul & his team are simply AMAZING. Fantastic customer service from everyone there. Facility was always clean. All supplies were easily available for purchase. They are an asset to your Brand.Teresa N. | Overall Experience
Very helpful and a very nice businesslynne c. | First Impressions
They were very helpful in getting us set up with a storage unit. The owner spent extra time answering all our questions. Very friendly staff, and great customer service!Heather M. | First Impressions
Excellent service!Geralyn F. | First Impressions
Quick response time. Professional and friendlyKELLY W. | Overall Experience
Nice people.Tong L. | Overall Experience
The GM Paul was very helpful and wiling to help. I would recommend people go to this store for rentals and storage.TERRY Z. | First Impressions
N/ADean C. | First Impressions
Great on time service.Brenda H. | Overall Experience
The facility, availability, friendliness of the staff, were all outstanding! I highly recommend this facility to anyone looking for storage or any other U-Haul services! KimberlyKimberly R. | Overall Experience
Love this xtra clean and super huge storage facility. We also rented trailer and truck from Uhaul that made our move a very easy way get up here. This location in Chippew Falls is the best!!Steve G. | Overall Experience
I am very pleased with the storage unit and unloading/loading inside out of the weather elements.Adelaide F. | Reservation
Box was delivered late.Emily B. | Overall Experience
very professional and personable staffGary B. | Overall Experience
Was charged a storage fee for the 3 boxes used for the move, even though the facility was not able to deliver the boxes due to not having a driver. I was told I would be reimbursed, still waiting.Pablo T. | Overall Experience
I have never used this facility. However my experiences with uhaul were not overly pleasant, and this type of confusion was a major part of that. Very poor communication and understandingMegan F. | Overall Experience
Paul is a great and friendly person! I will rent again! Easy pickup and drop off! Thank you!diane A. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!