Customer Reviews for U-Haul Moving & Storage of Lake in the Hills

689 reviews

81 N Randall Rd   Lake in the Hills, IL 60156

(224) 509-7001

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(224) 509-7001

81 N Randall Rd
Lake in the Hills, IL 60156

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Quit robbing people by charging them a whole day when they're an hour late. Prorate it

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
3.0

Have a manual in the truck. Notify customers that the truck needs to go back to the original location. Otherwise, great clerks in the front. Pretty friendly.

Jake H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Nothing. Service and equipment were top notch.

Charles S. 
Rating:
5.0

Service was great

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

DAN M. 
Rating:
5.0

Excellent service was provided!

Thomas E. 
Rating:
5.0

The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀

Traci V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Scott has always been to notch with service. Vehicle is always clean and ready to serve the day.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Korey M. 
Rating:
5.0

Each time I've rented equipment from this location, I've had a good experience. The guys here are quite helpful and professional. Always appreciative.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY J. 
Rating:
5.0

Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!

Susan K.  |  Online Move In 
Rating:
5.0

I hated to mark the equiptment was well maintained a no, because the trailer overall was in good shape, the ratcheting system was a bit weathered and rusty, harder to operate, could have used some maintenance to make it easier to use.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

CARL A. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Roberto A. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Check all light bulbs - the license plate light was out, I had to replace before my 1000+ mile move.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN Q. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

JOYCE S. 
Rating:
5.0

n/a

Eugene S. 
Rating:
5.0

Staff are pleasant and attentive. Facilities very clean. Check-in was fast. Truck was great. Check-out was great

suzanne C. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
5.0

Very easy and friendly, helpful employees

Michael D. 
Rating:
3.0

Check in slow, even though all check in done online. Also, I wish you were faster in assisting with unhitching trailer. 90% of the time I have had to do it myself. Not good.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

Shauneen F. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE S. 
Rating:
5.0

Associates were very flexible with my rental request. I wish there was a discount for ID card holding veterans. Did not like giving second hand information regarding my rental when you're take my license picture; no need for second contact. But I do understand because of dishonest people. The associate connected trailer and there was a little debris in the trailer and he quickly offered to clean and cleaned before I departed. Easy return process with associate helping park and disconnecting. Get job Team.

CARLOS S. 
Rating:
5.0

Need to email a copy of the receipt please. Never received one.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Everything worked out exactly as anticipated. No improvements recommended.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Picked the truck on short notice on a very snowy day. Uhaul employee made sure truck was all cleaned off. In and out very quickly. Great job and this is why I only rent Uhaul products.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Both employees I encountered were wearing masks and the trailer hook-up procedure went quick and smoothly.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Erick A. 
Rating:
5.0

Very easy.

Felix R. 
Rating:
4.0

I would suggest cleaning the snow around the trucks and little better. Almost fell a couple of times. I am not sure if it is possible, but I think it's a good idea to also make the back doors are not frozen shut if you know which truck will be assigned for 24/7 rentals. I usually can't check the cargo area cause the door is frozen shut. Luckily I pick up and go to my warehouse where I use a little hot water to get it open before I tried to pick up cargo.

RONALD C. 
Rating:
5.0

AAAAAAA+++++++++

Bill T. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
1.0

Customer did not leave a comment.

Nick S. 
Rating:
1.0

See my additional comments below. I was provided a truck that had a bad battery.

Chris G. 
Rating:
5.0

Friendly and very helpful staff. A+ for this facility.

Bill T. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Staff could have pulled truck up instead of leaving it so far away

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

👍 very friendly, very helpful, knowledgeable about future rental possibilities, very knowledgeable about the moving supplies in the showroom. Costs, buying in bulk, storage units. Bob

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Salahedin A. 
Rating:
3.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

Customer did not leave a comment.

EUGENE S. 
Rating:
5.0

HAD A GREAT EXPERIENCE AND THE VAN WAS VERY CLEAN. EASY CHECKOUT The associate at the counter had my paperwork ready at check-in and at checkout as well. worked out Great ! Thanks !

James R. 
Rating:
2.0

Two issues. One is I received a vehicle that had a defective battery. Once I got to my destination the battery lost power and I could not start the truck. It appears that the representative at the office knew that the battery was compromised because they I tried to charge it before I got the truck. Secondly I tried to call roadside assistance and I left my contact information. It's now been two full days and I have not heard back from anybody from roadside assistance. Trying to get A hold of somebody from roadside assistance was not possible. I had to leave a message and I have not heard back from anyone. That's terribly unprofessional especially since I had a truck that was substandard.

JEFFREY S. 
Rating:
5.0

Just a good experience!

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

DAWN P. 
Rating:
1.0

Customer did not leave a comment.

Twandella S. 
Rating:
5.0

Customer did not leave a comment.

ANN S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
4.0

Super friendly and polite... professional.

MARK L. 
Rating:
5.0

The place is spotless. The equipment is well maintained. The check-in and out process is quick and efficient.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
4.0

I rented a auto transport trailer. The ratchet straps were worn and too short to properly secure the vehicle. This item should have been checked and corrected before I rented the equipment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Great overall experience. Very friendly.

BRENT KYLE T. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
4.0

Customer did not leave a comment.

Martina C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Very helpful and friendly staff. While waiting to be helped the attendant I watched him help several other customers and he did it efficiently and professionally.

Carl G. 
Rating:
5.0

Beautiful location. The staff was very kind and helpful.

KATHLEEN H. 
Rating:
4.0

Couldn't get phone internet to work. Needed to go in anyway which cost me 20 minute delay getting truck.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

MADELYN V. 
Rating:
5.0

Truck rented did not have a ramp. While I will accept responsibility for not checking I ask that in the future you find a way to let the customer know of the trucks limitations. Thanks.

Nelson Y. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

Put more gas in the vehicles before reservation pickup. Vehicle had 1/4 tank of gas and was told that was the most gas any of the vehicles had.

Ryan K. 
Rating:
5.0

I rented a car hauler. I requested to pick up the hauler at a U-haul location that was 2 miles/2 minutes from where I needed to pick up the car. Instead I had to go to different location to pick up the hauler that was 20 minutes from where I needed to go to pick up the car. U-haul NEEDS TO coordinate among locations to provide the equipment where the customer requests to pick it up at.

Todd K. 
Rating:
5.0

Excellent service!!!

jeff K. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
3.0

The U-Haul iOS app was difficult to use. It kept asking me for the same information over and over again. I had to request assist to help me check out and check in the truck. Kudos to Ryan at the U-Haul at the Lake in the hills location. He was great and super knowledgeable about the return process and great customer service skills. Will rent from the location again.

Ricardo F. 
Rating:
5.0

Customer did not leave a comment.

Caroline H.  |  Online Move In 
Rating:
5.0

It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉

Carolina R.  |  Overall Experience 
Rating:
5.0

It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul

Robert J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN M W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri s.  |  Online Move In 
Rating:
5.0

Very pleased with the facility and the staff.

Michael B.  |  Overall Experience 
Rating:
5.0

Very nice stuff

Robert S.  |  Overall Experience 
Rating:
5.0

Very clean, easy access, online process excelente

Alejandro A.  |  Online Move In 
No reviews have been submitted for this location.

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