Customer Reviews for U-Haul Moving & Storage of Lake Lewisville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Lewisville

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camile b. on

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TIM M. on

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Adam R on

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The computer system took way longer than expecting when they were setting me up. Have errors and they had to restart a couple of times.

Michael N on

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All agents knowledgeable and courteous.

justin B on

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Excellent customer service! Thank you so much!

Donna P. on

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Claudia C. on

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WILLIAM B. on

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Lady was so nice .

CHARLES C. on

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Kathleen S. on

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I believe my customer service rep's name was Mr. Pond. He was great! And very helpful. I've never rented a trailer and I was worried I would have to do everything. Nope! He did it all! Thank you.

Malcom T. on

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Adam E. on

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HAROLD G. on

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fast and friendly service. very good people.

brandon c. on

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Make sure all the items negotiated are processed and try to better accommodate if the original agreement wasn't adhered to by the company's associates.

kurt s. on

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Fuel was said to have been 7/8 full. It was only 3/4 full and I couldn't turn around and go back. So I had to pay extra when I dropped it off.

JAY S on

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Not sure why but for the last several months the bathroom was inoperative.

Mohammad M. on

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I was one hour late returning a trailer they charge me $30 which is one day charge +1/5 of Insurance that I had paid $50.

Paul S. on

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After I unloaded the truck into the storage, I.noticed a door open behind my unit..it was rat infested and trash was everywhere. I reported this is Garret who basically ignored my concern and argued that there was nothing he could do about it because the unit was leased. I would've to disagree, this is a health code violation and I informed him of this fact. He then went on to say they were aware of this and it was the only unit that was available for me. Not giving me a choice ahead of time is truly your failure. I need a senior manager and not the.store manager to contact me immediately. Paul Sears 919-906-5112

GORDON J. on

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All good! Thanks!

RONDA M. on

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Stephen F. on

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Kelley L on

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Timely great communication courteous all went very smoothly.

Joshua F. on

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Both of the employees that I interacted with during pick-up and drop-off were professional and courteous. The truck was in great condition and I had no issues in any way.

THERESA T. on

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management in staff had good customer service help right away as soon as you walk in store.

Dwayne P. on

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dae j. on

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GARNER C. on

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I know the GM, Harrison. His team is fantastic and always does a great job. The van was clean and ready to go. Check in process took less than 3 minutes.

MICHEAL B. on

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ROYCE M. on

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royce m. on

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Really attentive and great customer service

Alan B. on

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Friendly staff and a great price!

Linda F. on

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Everything went exactly as promised.

Kimberly R. on

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Garrett helped us and he was professional, efficient and very friendly. Y'all are lucky to have him.

Dwayne P. on

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Check in was a bit slow

Michael P. on

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Thanh N. on

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whitney l. on

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Kevin P. on

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As a full service outlet, the team is professional and clean in appearance. Very well branded and crisp.

crystal d. on

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Rental and return process were quick and easy, the staff members were extremely nice and helpful!

Sandra B. on

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Too expensive for an in town move

vanessa m. on

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Fanny B. on

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I loved this place. It seems it is a new location. The personnel there was more than excellent. Ithank you.

Todd G. on

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tamara i. on

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JOHN B. on

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I have rented several times from this location and they have always gone above and beyond to ensure that I have the right equipment and best pricing for my moving needs. Great team and thanks to them I will always use their location for my moving needs!! AA++

Steven G. on

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At $1.09 per mile the rental was well over priced.

Steve C. on

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I ordered a truck with 2 dollies and furniture blanks. This was 3 and 1/2 weeks prior. First, my location to get truck changed...no notification. Only the truck was at Oneal store, and I had to go store "hopping" to find the additional items. Very piss poor organization on a logistic company!!!! I work in logistics for the state and Uhaul is making a state agency look "efficient".

Carrie C. on

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Gary Z. on

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John Michael L. on

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Awesome experience returning truck!

STEPHEN E. on

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Maulik P. on

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BETTY P. on

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Very pleasant staff Very helpful and friendly

west o. on

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Joshua K. on

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The guy secured my car on the tow thing but forgot to pull up the ramps. When I drove off I heard the scrapping went about 20feet before I stopped. And the usual was not a 3/4 tank it was about an 1/8 lower. So maybe next time be more accurate. Guy was really friendly and the staff was nice.

RANDY O. on

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Ive been to this store many times now and have yet to have a bad experience they are friendly nice and have great customer service

Doug T. on

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William K. on

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Linda S. on

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Jay A. on

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Very friendly and helpful folks. Could not fix my issue with the mattress bag.

Adam K on

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When order accepted, delivery available Sunday. In Lewisville, informed UHaul no delivery on weekend, had to rent a truck and self deliver. If no weekend delivery, clearly state during reservation.

Cornelius S. on

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JOHN B. on

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Keep doing a good job!! Friendly as always.

William B on

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Helpful, friendly and timely

Sudeep B. on

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james V. on

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Guadalupe G. on

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Wendy H. on

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The young lady who handled my check in and check out was just perfect. She was very helpful and courteous....and understanding as I was trying to move my parents this weekend.

Paulette T. on

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Isaac W. on

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Non smoking vehicles

Barbra C. on

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Garrett and Michelle were so helpful. They made the moving process easy and helped me come up with the best solutions to my moving needs. Uhaul is the best!

Rick W on

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Everyone was great, nice people. Wish Harry was there to wish him a happy birthday.

john S on

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nice staff

Valerie M on

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It was very easy to reserve and pay for a unit. Would definitely recommend them.

john b on

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The only issue I had was with the card readers, but the staff took care of it pretty quickly.

JACOB C on

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Exceeded my expectations. From start to finish an excellent job.

eric g on

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No issues, move went well.

Greg S on

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Everyone there was great and very helpful

Cheryl W on

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Staff was very friendly and helpful

Don F on

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The person who waited on me must have been new. He had to ask others what he should input on the screen. I went thru the application 3 times.

AIDE S on

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Service was great!

WE PACK M on

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Check out was quick and painless. The facilities were more than adequate for my needs and I am sorry I did not realize the extent of the services offered by this store earlier.

ERICA R on

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Fcsz

Lisa B on

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We had a few minor issues arise, and Harrison, the manager, was extremely helpful and customer service oriented. He was able to quickly solve all our minor issues.

MICHAEL R on

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Great place to store your things! Wonderful Staff:

Cheryl W on

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Employees were very helpful.

Lisa B on

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The staff at this location was very friendly and helpful. We ended up needing 2 more boxes than we anticipated, and they were very accommodating in getting us more.

John S on

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The U-Haul team made the process of storing and moving my items easier which for any move is important!

Michelle N on

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My card did not work so we got locked in. We can`t really use our storage, the light is out so we can`t stack or sort because we cannot see at all. The assistant manager was very helpful.

Alphonse C on

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The process after bringing back the ubox was not clear. Someone was supposed to call me back to let me know what will be the next step but nobody did.

RICARDO G on

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Friendly and well prepared staff.

GWEN W on

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Nice new facility. Glad to.have the rv under cover with electric.

Shantell P on

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only disappointment is that they didn`t have the storage space I wanted so I had to take a smaller space.

RICHELLE N on

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this was a good experience

jerett r on

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Excellent service. Harrison Garrett were extremely helpful.

ELESIO E on

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The wait time for help can sometimes be lenghty.

ELESIO E on

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The wait time for help can sometimes be lenghty.

HARRY H on

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Very nice storage complex, kept very clean. Pleasant to do business with the friendly people in the office.

ERIC L on

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Really loved this facility and it`s staff thanks again

PAMELA S on

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Everyone at my storage location was very helpful and friendly. Location always clean, including restroom inside storage area which comes in very handy. But again staff was exceptional

BETH J on

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Staff is knowledgeable and very pleasant.

STEVEN M on

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We moved out of our units Februaty 12, yet didn`t get refunded for the unused part of the rest of the month. Since I paid for them they need to stay empty Intel my rent ends.

EMMETT T on

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The staff was extremely helpful and worked with us every step of the way.

OAK TREE V on

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we needed a storage for a few things

srikanth l on

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UBoxes were fine and are upto the standards. The transportation of the Ubox with the rental truck was not an easy task. Over all the service was good and fast.

STEPHEN S on

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My no relates to Georgie. He was rude, argumentative, tried to change my reservation and over charge me, and a complete a-hole. The other guy that stepped in and helped me was excellent!!!

VANESSA C on

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Great service, did not have any issues with this location.

DONNA L on

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The lights in Building 900 are slow to come on

MARY M on

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Great customer service!!!

lawrence r on

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very good service, did not know about the 30 day storage fee tacked on

THOMAS S on

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Aaron was a great help and very accommodative. Great customer service.

RICHELLE N on

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love having the dolly for use too!

lawrence r on

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Very friendly and helpfull staff, experience exceeded my expectations

lawrence r on

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office staff exceptional above my expectations

Matthew W on

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The Ubox system is not easy to navigate. Fortunately Uhaul staff was very helpful every step of the way. I am really happy with the team in Bakersfield, customer service, and the teams in Lewisville.

ROBYN O on

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Good experience

HARRY H on

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Your associate was very courteous, helpful, and explained all to me very well. This was my first storage rental and I had questions which he kindly answered.

BUM J on

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I was told wrong date to remove my personal belongings and i was charged for the day that i didnt use the storage

KATHLEEN D on

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Thank you for everything

JOSE S on

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the only part I dint like was price when up and up to often ** to High price storage...

JANICE N on

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Everything and everyone was wonderful. Especially Garrett. I highly recommend!

RICARDO R on

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I think the lighting should face the storage door. Just a thought.

JESSE G on

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Staff was very easy to work with.

Andre V on

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Had lots of damage to the things on the inside and was 2 hours late for delivery.

Brandi C on

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seamless and easy transfer of goods

GARY B on

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I would not recommend a homeless person to that storage if it was free

GARY B on

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I would not recommend a homeless person to that storage if it was free

MARY M on

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It was very clean and the size unit was just what we needed.

TOM R on

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Contract stated 47 extra miles for which I was charged and did not use. Devious, deceptive, and dishonest policy.

Janet R on

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I did not have any contact with the Lewisville u haul, so unable to rate. My problem with haul was where the order process started on West Dundee Illinois.

Natasha M on

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Ryan was awesome....he has excellent customer service skills!! Very personable and accommodating! Plead give him a raise!!! I will recommend this location to others.

EBONI J on

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Extremely professional and courteous.

DAVID S on

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quick and friendly. Thank you..

FRAN S on

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great

RONLAD J on

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Great job and very quick service and no hassle

Martez J on

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Great

DOMINIC C on

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as long as your helpful and polite that`s all anybony needs we do the best can and the staff did that

Bruce D on

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Ubox was not ready for pickup as promised when I called to get it out of storage

CAITLIN E on

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Great and friendly service....

DIANE M on

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DIMITRIUS K on

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The facility was clean and the assistance from the staff was excellent. I believe his name was Philip, but he was phenomenal in helping me figure out the right size storage. Thanks!

KATHLEEN D on

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Very helpful

AMANDA D on

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Very respectful. Thank you.

BILLEY F on

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Aaron is racist does not return the customers calls and a major communication gap exist within your customer service department. Never again !!!

VICTORIA J on

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we Were charged for only 6 days of using the storage for the entire month. This is unacceptable and very rude from Uhaul. Also locked in when moving out. Attendant left us.

KIM S on

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Great

ROB M on

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Liked it a lot.

PREMIER P on

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Have already recommended and sent 2 new storage customers. Excellent Staff and Service, definitely a asset to the Uhaul companies.

MAGGIE C on

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I had NOTHING but problems, dealt w shady employees, the rudest employees in business. A manager hung up on me, then flat lied to cooperate when I called. I tell everyone to avoid this company.

DAVID L on

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Friendly staff and easy to work with

JUAN V on

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Daniel is an excellent associate, he was very friendly and helpful.

PAMELA M on

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THE GENTLEMEN THAT PROCESSED MY ORDER WAS VERY NICE AND MADE MY TRANSACTION EASY.....MERRY CHRISTMAS

GLEN W D on

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nice place to rent from

TANNER M on

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Aaron and the staff have been instrumental helping me over the last couple years. We operate our business out of storage. They never let us down and regularly go above the call in customer service.

PATRICIA T on

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No additional comments.

WAYNE H on

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Excellent service!! Thank you

STANLEY L on

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EXCELLENT

DEBBIE D on

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Awesome first experience in renting a storage unit. Will return if we need it again!

JUSTIN W on

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Very helpful

CHRIS S on

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Aaron went above and beyond when I had a small issue come up. Staff was always extra friendly.

NANCY S on

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Staff was superb

MICHAEL M on

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I`ve dealt with 3 different U-Haul facilities in the last week. This facility is in a different league from the others. The staff could not have been more attentive or courteous.

DAVID L on

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Staff was prompt and very helpful

MARIA Q on

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Make me wait 3 hours to change the tire on tg truck

JENNIFER W on

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Management always assisted quickly

LEESHA T on

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Not a very good customer experience. There was a lack of concern for customer needs.

ELIZABETH C on

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Friendly service

BRANDI K on

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The staff onSaturday, June 28th were great. The jerk yesterday is the reason that I would never recommend your company.

ALBERT R on

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You need to ask me about the truck reservation which was horrible and a complete mess and totatlly screwed everything up!!!!

MIGDALIA S on

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Your customer service was very bad and I`m glad to be out of there. I wouldn`t tell anyone about this place. They had no idea about pricing or services.

CRAIG S on

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Staff was very helpful by getting everything we needed in a short period of time.

KENNETH H on

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Really? 200 characters. You don`t really want to hear from anyone, do you? I was concise and 277 characters barely did it. So, another check under No.

NANCY S on

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Very helpful and great customer service.

DANIEL M on

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The lady at the office she very nice,reliable and quick. Thanks

BRUCE B on

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Good facility, very helpful staff.

JARED E on

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Satisfied with experience. I do wish they would prorate everything.

PEGGY B on

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Service was good, facilities were great.

DAWN H on

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The only comment I have is the floor of our unit previously had a car parked in it - OIL all over the floor!That could absorb the mess and damage my belongings. Vehicles in different areas - better!

BRUCE B on

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Friendly efficient, provided good rates for storage

PAULINE D on

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The service was great, and the movers at both ends were awesome!! polite, eager to work, never complained, were a pleasure to work with.

ORES J on

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Very User-friendly. I`ll definitely be returning. Thank You.

JESSICA J on

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Carson was a big help in getting my storage needs taken care of and renting a trailer

KAREN T on

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Purchased 24 access card and never could get in

STEVEN K on

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overall very satisfactory, easy in and out, everything was kept clean

PAUL G on

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Uhaul raised the rates when they took over from Royal which I did not like. I could not access the gate with my access card.

DOUGLAS G on

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When uhaul took over this facility they raised the price 3 times in the first year and reduced the access hours. If you wanted later hours you had to pay an additional amount.

MARK S on

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Professional Staff and access to storage unit very convenient!

DARYL S on

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during the ice storm he was very concerned with my falling so he pulled the truck as close as possible and even let me take his arm so I would not fall thank you Aaron.

CRESSENA W on

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EXCELLENT!We came in @ 4:45PM.15min. b4 closing they waited on us as if the doors had just opened.I came in again. Uniforms so neat clean!They were friendly,smiled polite!!

SHANE M on

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The lighting is poor around my unit. Several light fixtures were not working. The staff was very friendly.

DAWN H on

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1-U-Haul may be priced competitively BUT they notoriously nickel and dime you. 2-Our unit had a car stored in it and thick oil was on the floor, will seep into boxes and possibly ruin items inside.

KARREN L on

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Great staff and service

DENISE C on

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the office personel staff was very knowledgeable an friendly respectable and would b back if need a storage space again

KAREN T on

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The level of customer service is impeccable

AARON M on

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Convenient, clean, easy to access, and an affordable rate. I rented a trailer and moved from interstate and was given a months free rental.... A great storage facility.

STEPHANIE C on

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The facility was well maintained and the staff was very helpful and courteous. I`ll be back should the need arise!

PATRICK M on

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great staff,very helpful!

ASA F on

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It`s bullshit that there isn`t a dumpster to use and are forced to pay to use the only dumpster available.

JIMMIE D on

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Very helpful employees. Great experience,

SHAFIQ R on

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there was no lights inside the storage

KATHY K on

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Was very happy with the service received in Lewisville.

ROSALIE D on

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This facility is so much better than the one down further east on 121. We`ve used the storage and about 3 trucks, 1 vehicle trailer and a dolly -- All Good!

MOHAMMED M on

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Very friendly and prompt service to my service request.

ROSALIE D on

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Seems quite secure.

BRAD W on

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Nice place, friendly staff

CARRIE M on

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Hours of operation were too short. After-hours process was poorly described and confusing.

CHRISTINE B on

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Worst experience ever!!! Poor customer service with constant excuses and lies!! Will never use again!

JOSE A on

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staff needs to smile a bit more and make the client welcome to the property. Also focus on the task they r doing, so that they don`t forget to give the key to the client before they leave the desk.

BRAD W on

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Very polite, and helpful Young Men at the desk. Great customer service.

LOUIS G on

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Very friendly and helpful.

MAX F on

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Slow service. Messed up my reservation.

DAVE F on

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I recently rented a U-Haul trailer. About 2-3 weeks later they attempted to charge me for a storage unit as well. They told me they would look into it and get back to me. This has never happened.

LESLIE K on

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The staff was very helpful not just with me, but with some other people seeming unsure of their needs. It is nice to see customer service in action!

KAREN M on

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Working the moning manager to death had to wait while he set up trucks for 5 local renters. and a leaving storage customer.

HOWARD M on

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Very helpful, wonderful experience.

CAMERON M on

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Really enjoyed our use of this facility and would consider again if needed. Staff was helpful even when we needed to pull an 18-wheeler in to load up our stuff.

ELOUISE J on

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Service was great, facility was clean and a variety of options were offered and all of our needs were met. Very friendly and helpful staff.

KATHLEEN DAWN D on

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When I went to get things out of storage there were mice in the area that ruined some of my things. I had to throw out boxes of towels,a chair had mice droppings on it, .

CHARLES M on

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The Mgr and Office staff provided me a level of service that was outstanding. They were willing to help with everything. I was very impressed!!

GARY H on

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Access to the units need to be a little longer than 7pm in the summer.

RICHARD W on

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My agreement on space and price was changed 3 times by the company. Once the agreements were made, they should have honored it.

FRENECIA H on

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I have never been in a U-haul center where the people were as nice and warm as the people are here. I will recommend to my friends and family. Thank you!

GARY H on

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Good job so far

KATHLEEN M C on

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very helpful and quick to address any issues that came up.

NANCY C on

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all the staff members were helpful and friendly and very informative

WESLYNN W on

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I would NEVER recommend this storage unit. My unit was broken into on Christmas day and U-Haul did nothing. we lost thousands of dollars of valuables, so irreplaceable.

CHARLES O on

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Even though there was a blip in what was available versus what had been promised, the staff was very helpful in coming-up with a workable solution for us.

Jason D on

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Great facility. Conveniently located. Staff was helpful and responsive.

neeti s on

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it was good and fast service.

JIMMY B on

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They had the perfect size unit for my 2700sf house: And it`s climate controlled.

Tiffany B on

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paperwork took a little too long.

DARCI-JO B on

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The office staff is awsome. very helpful and friendly.

Cassie J on

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The two associates were helpful and knew what they were doing. The only thing was the storage unit floor was kind of dirty w/dead bugs, etc.

Kelly A on

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Helpful manager and very clean, safe facility.

CAMI N on

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I had a very good experience while using Royal Storage. The customer service was excellent and the facility is nice and clean. I have already moved in and am very happy with everything.

Christopher B on

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Great experience! I definitely recommend!

Carolyn R on

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The staff is very friendly and extremely helpful!!! And units are clean and easy to get to!

Carolina m on

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There was a mix up and the gentleman took a while fixing it. All in all is was okay.

GLADYS A on

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The lady that assisted me was very knowledgeable, friendly and informative.

IVORY R on

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The location is clean, new construction. Very accessible from the highway. I chose not to use them on this date, but will do so in the very near future.