Customer Reviews for U-Haul Moving & Storage of Lake Lewisville

2548 reviews

811 E State Hwy 121 Business   Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)

(972) 420-1211

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 420-1211

811 E State Hwy 121 Business
Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

crazy way to do biz. Had problems with the computer downloads which caused us problems. not our problem it's UHauls.

WADECONNOR K. 
Rating:
3.0

I chose the mobile pickup and one associate seemed to be annoyed by me or annoyed in general I'm not certain but I won't be back to this location.

Lashawnda C. 
Rating:
5.0

The experience was great and the young man who helped me was fantastic. Always good to be around great energy 👌

PEDRO R. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Abby O. 
Rating:
5.0

Customer did not leave a comment.

GUSTAV RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Night and Day difference between my pick up location and the drop off location. A " shout out " to Jordan who I found to be very friendly, courteous, and helpful. A fine representative for uhaul. Thank you Jordan.

Rudolpho C. 
Rating:
5.0

Customer did not leave a comment.

NADELYA SHEREE K. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

SHENEKA B. 
Rating:
5.0

It was a quick and easy process.

TAYLOR M. 
Rating:
4.0

Customer did not leave a comment.

Charlotte P. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Y'all were awesome and I'll definitely come back here again soon!

STEVE LAWRENCE H. 
Rating:
4.0

Customer did not leave a comment.

Enrico W. 
Rating:
5.0

Nothing, was excellent

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
4.0

The young man that took care of me was efficient & professional and very helpful.

Timothy E. 
Rating:
1.0

There's two things I didn't like about my rental experience. My first concern is the vehicle inspection, is a waste if time to do it by yourself, download the pics and explain why. My second concern is not been able to drop of the vehicle at another Uhaul store , it had to be drop off at the location where it was original rented. It's a waste of time and inconvenience. I would not recommend this place to anyone.

VIRGILIO J. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Friendly and professional greeting and very detailed

KEVIN P. 
Rating:
4.0

Just always had a hard time getting in contact with the facility via phone.

KELSEY B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DARIUS A. 
Rating:
3.0

Stop billing me I have paid you but you keep nickel and diming me. I am paying nothing else.

JOAN A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Do not remember the rep that assisted me on my move in but he was friendly and very attentive to my needs

Nanetta R.  |  First Impressions 
Rating:
5.0

They were so kind and helpful.. I want to give the employee a compliment for his help. I ran in 12 minutes before closing for a dolly, and he really made me feel welcomed and not rushed. Please let him know that he is appreciated for his professionalism and kindness. :)

ADOME B. 
Rating:
5.0

Lake Lewisville location was very clean and had good directions to return my equipment

ANGELA H. 
Rating:
5.0

Customer did not leave a comment.

Kanekia B. 
Rating:
5.0

Customer did not leave a comment.

GRANVEL G. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Nita Edwards who delivered and picked up our U Boxes is a star ! She's so polite, professional and helpful. Way to go Nita !

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A.  |  Overall Experience 
Rating:
1.0

Inform the customer they need to stay on site while completing the after hours check-in

BAILEY D. 
Rating:
5.0

Customer did not leave a comment.

Detrick B.  |  First Impressions 
Rating:
5.0

We were there at 8:30ish on 3/8. I didn’t catch her name, but the woman who helped us was awesome. Very patient and friendly and accommodated our needs.

Susan P.  |  First Impressions 
Rating:
1.0

Initially I scheduled a storage move-in at Crystal Properties Dba Interskate Self Storage through the Uhaul website (reservation number 23533318). This business hasn't even been a Uhaul affiliate facility for a couple of years according to the owner. I had everything in my uhaul and went to the facility (it's behind a skating rink, the owner owns both) and the owner told me that he hasn't been affiliated with Uhaul for a few years and are no longer a public storage facility. I can't comprehend how Uhaul can falsely advertise a storage facility on their website. I wasted time and money booking this storage just to find out it no longer exists. I had to find another storage. The only available units were 10×10×9 for $130+ a month ( new contract number 89495116) When I reserved a 10×15×8 for $89 a month online at Uhaul.com at Crystal Properties Dba Interskate Self Storage. I not only had to downsize and can't fit everything I have in this unit, but I have to pay more monthly than I initially would have.

PAMELA M. 
Rating:
5.0

They were all awesome. It was a big good morning laugh fest. That is always a way to start the day.

Jacob W. 
Rating:
4.0

Tamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists. Thank you!

TANGELA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELSEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICARDO V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rod d.  |  Overall Experience 
Rating:
5.0

Always a pleasure to to business with

Stephen C.  |  First Impressions 
Rating:
5.0

I really appreciate the service and staff. Thank you for all you have done.

PAUL H.  |  Overall Experience 
Rating:
5.0

I walked in frustrated with a mix up and the lady who helped me was very friendly and easy to work with. I was very grateful for the excellent service. She helped fix any issues I had,10 out of 10 would recommend!

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN JAMAAL M.  |  First Impressions 
Rating:
5.0

Had some delays on my return and Dale and Jacob made the arrangements to make my rental 100% great

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN Q. 
Rating:
5.0

Customer did not leave a comment.

Armand S. 
Rating:
1.0

I returned the utility trailer just prior to 5pm Sunday after a 1 day rental. The employees were busy helping others. I remember one employee working with a customer in a red truck outside. I waited patiently but could not get anyone's attention. Finally, I parked the trailer myself and when I went to the door it was locked. I departed afterwards. Later I found out I was charged for two (2) days of rental. NOT HAPPY

Christian N. 
Rating:
5.0

Highly convenient. Easy in, easy out. The location is in great hands.

George C. 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
1.0

Don't advertise it as a " 5x8 " trailer when it isn't. I needed this to pick up 5ft long shelves and because it wasn't 5 feet wide as advertised i had to make 2 trips. Which added an additional 160 mi to my trip. Thank for ruining my day.

Joshua S. 
Rating:
5.0

The staff was friendly and knowledgeable. Thank you! I will definitely use this location in the future.

Rose F. 
Rating:
5.0

Customer did not leave a comment.

Anup S. 
Rating:
3.0

No one to check -in truck resulted in significant overcharge requiring complaint.

Stephen H. 
Rating:
5.0

Thank you for a wonderful experience.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

HILLORY B. 
Rating:
5.0

The girl worker that attended me didn't wear a mask, during this pandemic I was very uncomfortable please make sure all your employees wear a mask

DANIEL M. 
Rating:
5.0

Very friendly staff, everyone was helpful and happy eager to please me and I love it.

Alisha M.  |  First Impressions 
Rating:
5.0

The manager was great to work with.

Nancy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tariq K. 
Rating:
5.0

Excellent customer service

Jody L. 
Rating:
4.0

Both times I've tried to check in equipment after hours have been complete failures resulting in me sitting on hold for 20 minutes. First time it was trying to require an account, last time it wouldn't accept my location (not that you need it anyways). This has become a pattern of 100% failure rate, I'm left feeling like my u-haul options are limited to being able to drop off during business hours.

Kyle P. 
Rating:
5.0

Let me just say I've never been to a uhaul that has had staff so friendly and knowledgeable before . Their customer service was absolutely amazing ! Definitely would recommend that location to anyone

Danielle E. 
Rating:
5.0

Customer did not leave a comment.

MARILYN N. 
Rating:
2.0

no physical contract was presented. Likely because of the electronic availability. Originally ordered a truck and dolly. Opps no dollies at all at this location BUT I could drive only 8 min to another location to get one. It is too bad the other location had only dollies, both furniture and other committed to their rentals and to bad for me .. call Uhaul and they will find one for you. Sigh, I already travelled more than 30 miles out of my way (adding to the original mileage) before being told nope no dollies. I wasted several hours of my time finding a furniture dolly and many extra miles driving around when in fact it was Uhaul's responsibility to furnish one as per the original contract request upon calling Uhaul to begin the rental process. Not a happy customer.

CLIFFORD A. 
Rating:
4.0

Have more employees working to cut down wait time

Donald M. 
Rating:
5.0

Customer did not leave a comment.

pete D. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

None

CHRISTOPHER V. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

The site and ppl were great!! The application that I used sucked. I had difficulty with checking the vehicle out and checking it in. They charged me for a Dolly I did not ask for rent or return. Also they turn in date was 24 hour off. They put a credit on my account for future use since noone could figure out how to credit my card back. The app needs alot of work

William A. 
Rating:
5.0

Great customer service!

JALESSA ERICA H. 
Rating:
5.0

Amanda and Alyssa were both polite, knowledgeable and patient. The General Manager Tamera Scott shows genuine happiness and courtesy, thankful for my repeat business.

Michael A.  |  First Impressions 
Rating:
5.0

The guys who worked there were very polite and helped me out. I would really recommend this location in the future. I used another location on I35 near beltline last time (1682 S Interstate 35E, Carrollton, TX 75006) and the mexican guy who worked the front desk ordered me rudely when I entered to "put on my mask" and were very surly and rude. That was not the experience with this location, thankfully. The guys at the location (811 TX-121 BUS, Lewisville, TX 75057) I used this time were very polite, very helpful and I give them a real thumbs up!

CHRIS L. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Great customer service! The lady had me wait inside while she pulled my truck right up front because it was cold!!

Tina C. 
Rating:
5.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Nothing. The rep who helped me was the best. Friendly, helpful, and super professional!

SHANE T. 
Rating:
5.0

Nothing. Everything was smooth.

LYNETTE GAIL M. 
Rating:
5.0

Customer did not leave a comment.

KEN P.  |  First Impressions 
Rating:
5.0

Nothing...Great service

Jan D. 
Rating:
4.0

Make sure customers are aware they need to be present when the boxes are delivered. Tell them when they reserve the boxes, not when calling to confirm delivery. I had to call a family member during Covid Restrictions and hope they would be willing to meet the driver.

Melissa C. 
Rating:
5.0

Amanda was great. Great Customer service.

Miguel M. 
Rating:
5.0

Excellent service and surprises. Courteous customer service. Great location.

FRANCISCO BETUHE C. 
Rating:
5.0

This was my third rental in 4 months and everyone was always so friendly and helpful. Thank you!

Roxanne M. 
Rating:
5.0

Very professional and quick process

LaTonya G. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH V. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

VALERIE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCUS M. 
Rating:
1.0

There were six of us waiting in the lobby at 4pm and no one available to help. Then I was charged for two days of truck rental when I only had the car for 5 hours. Lastly, customer service said I needed to contact the store directly about the inaccurate charges, but calls to the store reroute back to customer service, so I'm stuck on a merry-go-round trying to get this resolved.

Destiny L. 
Rating:
5.0

N/A

Adrian R. 
Rating:
5.0

Check all equipment before it leaves, just like you do when it comes in.

RICKEY E. 
Rating:
5.0

Web site confusing. But overall experience very good

Gary C. 
Rating:
3.0

Dealing with uhaul has been an overall aggravating experience. Poor communication from calling their phone number to physical location. Extensive wait times, poor billing practices and on and on. I would not recommend uhaul u-boxes to anyone. The little bit you save from other companies is not worth the aggravation.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Valencia S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN LEE B. 
Rating:
5.0

Customer did not leave a comment.

Tamesha S. 
Rating:
3.0

Customer did not leave a comment.

Luke H. 
Rating:
5.0

Customer did not leave a comment.

Vidal F. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

Jan D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD GEORGE S. 
Rating:
1.0

My rental was to include a 10' truck and a dolly. The agent who helped me cleaned the truck as I waited in the lobby. The agent then told me the truck is ready and handed me my contract. When I arrived at my destination, there was no dolly in the truck. I had to move heavy equipment by myself. The next day I was charged $84 dollars for a missing dolly. Unable to talk directly to the desk attendants by phone, I had to go in to the store and speak to the manager. The Manager explained she would have to investigate the matter and "run the tapes" in order for me to get a refund. The overall experience was a huge inconvenience that could have been avoided by having the agent verify the customer has what is ordered on the contract.

Rodney M. 
Rating:
5.0

Jonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.

nadelya k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory S.  |  First Impressions 
Rating:
2.0

Checkout took WAY too long, even after I did early check-in and downloaded license. Also, only ONE person was working. I was at the store almost 1hour because of two people ahead of me . Did I say there was only ONE person working???

John S. 
Rating:
1.0

They charge nondisclosed fees. They refuse to tell what fees are for. They charge an extra $98 on top of the agreed upon rental charge. Customer service is very poor. Its impossible to talk to a manager to resolve any issues. Location on 121 by quick trip are scandalous theives. They only want your card info so they can rack up the bill with unauthorized charges.

Cheyenne R. 
Rating:
5.0

All the employees at the Lewisville facility were extremely helpful and very courteous. It made a tedious move so much better

Sheila V. 
Rating:
5.0

Customer did not leave a comment.

MICHELE T. 
Rating:
2.0

When I arrived at the location, the app kicked me out so I had to go inside and wait for someone to help me. The lady was very nice and unlocked the truck for me just to find that the dolly was not put back in place. So I had to wait more for her to go get a zip tie to lock it up as it was not needed. This was my 1st sign that the truck was not properly checked back in. The gas gauge was not at the correct gas level as indicated on the contract. When I returned the truck. I told the employee it wasn't correct. He asked if I had taken a picture implying I was not telling truth. I went 16 miles and the truck was at a 1/4 of a tank when I returned it (after putting gas in it). It doesn't take a genius (or does it) to figure out I wouldn't have used that much gas if it was at a 1/2 tank when I picked it up. The employee told me to go get gas or I would be charge extra to fill it to 1/2 a tank. I asked to speak to a manager and I was told she was unable to talk to me at that moment. This location is very much understaffed as I had to go look for employees when I picked it up and when I returned it.

Zackalyn G. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Dale was awesome, polite, professional!

CYNTHIA BUSH K. 
Rating:
5.0

Customer did not leave a comment.

Precious M. 
Rating:
5.0

The U-Haul rep that delivered our U-Boxes as well as pick them up was absolutely top-notch. She did an excellent job and provided us great customer service. She gets a 5 Star from us! Thank you!!

ELIZABETH S. 
Rating:
3.0

Charging $40 for one hour additional is extortion

wesclyn O. 
Rating:
5.0

I use the storage unit as my warehouse for my event business. It allowed me to grow my business by giving me access 24/7.

ALISA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE H.  |  First Impressions 
Rating:
5.0

Un lugar seguro, limpio, accesible y amigable el cual Cual quiera puede dejar sus pertenencias. Martha Duarte.

Martha D.  |  First Impressions 
Rating:
5.0

Excellent, efficient and careful move to the new facility. Very professional movers. Excellent experience!

Randy D.  |  First Impressions 
Rating:
3.0

Gate issues

michael p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie B.  |  First Impressions 
Rating:
5.0

Clerk was very pleasant, attentive and knowledgeable

Janice J.  |  First Impressions 
Rating:
3.0

Overall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand “the system”. Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn’t find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.

Eric G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent m.  |  First Impressions 
Rating:
3.0

We had mouse damage and poop on fabrics and stuffed animals that were in cardboard boxes.

SANDRA W.  |  Overall Experience 
Rating:
3.0

Never answer the phone or emails.

Eduard L.  |  Overall Experience 
Rating:
4.0

The employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.

RYAN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bennett R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edwin l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erik w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adolfo b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eduard L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer A.  |  First Impressions 
Rating:
5.0

I needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.

KIRA G.  |  First Impressions 
Rating:
1.0

Duplicate bank account charges after storage unit move out and release by manager. Fraudulent account credit receipt given to renter and bank account charged again day after (Move out notice form not

KARL O.  |  Overall Experience 
Rating:
5.0

Customer service were very nice.

Christopher R.  |  Overall Experience 
Rating:
5.0

Very helpful with everything that we needed.

lenora h.  |  First Impressions 
Rating:
3.0

Short staff, excessive wait time for assistance, csr need knowledge

Sheryl H.  |  Overall Experience 
Rating:
4.0

New employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff’s attitude from a customer service perspective.

Greg W.  |  First Impressions 
Rating:
5.0

Great customer service. Made doing business with them easy.

Jacquelinegarnet B.  |  First Impressions 
Rating:
5.0

From the moment I moved into the storage until the moment I left, I never had issues. Great staff.

Karina O.  |  Overall Experience 
Rating:
2.0

Difficult to drive coach out of facility. Main entrance often blocked by rental trucks and trailers. Back gate has drop off that caused coach to drag when driving out.

Ray S.  |  Overall Experience 
Rating:
5.0

I had a hitch installed on my 2019 Jeep Grand Cherokee. The service was great and the people at the shop were great also. Alan in Irving Texas

MARSHALL H.  |  First Impressions 
Rating:
5.0

Very professionally run facility

David B.  |  Overall Experience 
Rating:
4.0

Everthing was perfect, but one thing., after I moved out one day before my contract ended, I returned the key-pass to the office staff and three days later they kept charging me for another month.

Jacob A.  |  Overall Experience 
Rating:
1.0

.

oney g.  |  Overall Experience 
Rating:
3.0

Understaffed at busy times

Michael J.  |  Overall Experience 
Rating:
2.0

Additional Personnel is needed to serve customers. My move in appt was at 11 but did not get U Haul containers until much later at around 1 pm. Manager was very apologetic and nice but I lost time.

Elizabeth C.  |  First Impressions 
Rating:
5.0

Tamesha is an excellent mgr and the perfect upgrade this location needed.

Michele S.  |  Overall Experience 
Rating:
3.0

There were always issues with the gate and my card didn't work many times. Once I got a remote, it would only open one or the other gate.

NEIL P.  |  Overall Experience 
Rating:
3.0

There was a fair amount of misinformation. I tried to explain but there is a character limit to what I can write. Miscommunication between booking and staff in my opinion.

scott r.  |  First Impressions 
Rating:
4.0

grea

Daniel G.  |  Overall Experience 
Rating:
5.0

Storage facility was convenient and less expensive than other alternatives, even with a small rate increase that occurred the month after we moved in.

john w.  |  Overall Experience 
Rating:
5.0

These comments are based on my impression from the moving helpers I contracted thru UBOX. Thank you very much for adjusting and accommodating the last minute decision to avoid the thunder storms!

HIRONOBU I.  |  Overall Experience 
Rating:
5.0

Good job

HOWARD H.  |  Overall Experience 
Rating:
5.0

Best UHaul facility in the area adjacent to place to refuel. Really efficient and knowledgeable TEAM!

Mark S.  |  Overall Experience 
Rating:
3.0

The box was supposed to be delivered to Grapevine, Tx. I called to make sure that will be done but we had to drive to Lewisville several times in order to empty it. We found that very inconvenient.

Michael G.  |  Overall Experience 
Rating:
3.0

Really need more people there to help....answering phone service was very poor

sherrie f.  |  Overall Experience 
Rating:
5.0

Everything was really great and the staff was so helpful.

Joseph M.  |  Overall Experience 
Rating:
1.0

Was charged for monthly storage of U-box because the location did not have a fork lift driver to load unit. Also was told unit would be ready for pickup a specific day. not ready in time.

John W.  |  Overall Experience 
Rating:
5.0

Staff was great and very helpful

michael k.  |  Overall Experience 
Rating:
5.0

The lady working the front was awesome!

steve t.  |  Overall Experience 
Rating:
5.0

U haul made my relocation very easy

kimberly s.  |  First Impressions 
Rating:
4.0

The u-boxes arrived safely and in excellent condition. Nita was very pleasant and accommodating at delivery. Kaydi was also very helpful and pleasant to work with in the office.

martha w.  |  Overall Experience 
Rating:
5.0

Thanks

jennifer m.  |  Overall Experience 
Rating:
5.0

Friendly and very helpful with all my questions.

Sarah R.  |  Overall Experience 
Rating:
5.0

Overall a good experience

Bryan J.  |  Overall Experience 
Rating:
5.0

Ms flowers was very helpful and friendly

Peter v.  |  Overall Experience 
Rating:
5.0

Everything about our experience was wonderful. Staff and delivery drivers were friendly and helpful.

donna p.  |  Overall Experience 
Rating:
5.0

We used Ubixes and the service was wonderful. Scheduling was easy,,pickup and delivery were done on time, and the staff and drivers were so friendly and helpful.

donna p.  |  Overall Experience 
Rating:
5.0

Nita was extremely helpful and friendly!! Will be reaching out to Nita for any future U-Haul questions and services.

Bradley D.  |  Overall Experience 
Rating:
5.0

Great people!

JOSEPH R.  |  Overall Experience 
Rating:
5.0

n/a

Greg C.  |  Overall Experience 
Rating:
5.0

If I ever need a storage unit again I will go to Uhaul first!! Nothing but friendly and professional people. Love the 121 and main office each and everyone nothing but nice to me. Thank you U haul.

FRENECIA H.  |  Overall Experience 
Rating:
5.0

Excellent! They took a lot of stress out of our move.

Allison G.  |  Overall Experience 
Rating:
5.0

Great

michael k.  |  Overall Experience 
Rating:
5.0

Best storage experience

michael k.  |  Overall Experience 
Rating:
5.0

Staff was great

michael k.  |  Overall Experience 
Rating:
5.0

Staff is great. I told them what I needed and they came up with the best solution for me at the lowest price. Best storage experience I’ve ever had.

michael k.  |  Overall Experience 
Rating:
5.0

They did a great job

Fredrick N.  |  Overall Experience 
Rating:
4.0

The light in the climate controlled building does not stay on long enough. I would have to walk from my unit down the hall to activate it again. For senior citizen it was not a good situation

JUDY F.  |  Overall Experience 
Rating:
5.0

Staff is friendly and very efficient. Very well maintained.

JESSE G.  |  Overall Experience 
Rating:
3.0

O

Laurie H.  |  Overall Experience 
Rating:
5.0

UHaul moved us May 2018 from Sacramento to Lewisville TX. Loran and Tina were professional and available for us to access bins as needed in the 4 months of storage. Service was excellent!

Lisa C.  |  Overall Experience 
Rating:
4.0

None

Carl K.  |  Overall Experience 
Rating:
5.0

Great

frank r.  |  Overall Experience 
Rating:
1.0

Staff were unresponsive and never returned my call. The main Uhaul tried several times to contact the local office with no success, left a message but it was ignored. My shipment was late. Horrible.

Paul K.  |  Overall Experience 
Rating:
5.0

The only interaction we had with Lewisville staff was with the delivery of our UBoxes. The ladies were very friendly & knowledgable.

Travis p.  |  Overall Experience 
Rating:
5.0

Great Customer service....

Tamara A.  |  Reservation 
Rating:
4.0

They were great to work with!

Anna R.  |  Overall Experience 
Rating:
5.0

Super helpful friendly staff

Ellen R.  |  Overall Experience 
Rating:
5.0

Everything was good.

Adnan R.  |  Overall Experience 
Rating:
5.0

It was great

Bailey C.  |  Overall Experience 
Rating:
5.0

The Ubox representative Nita was nothing short of amazing! She made time in her busy schedule to drop off our boxes at our new home on very short notice. She is a great asset to U-Haul, thanks Nita!

Michael R.  |  Overall Experience 
Rating:
5.0

The UBox service worked very well they shipped the boxes from CT when they said they would, delivered on time and picked them up on time. The driver was very pleasant. I would recommend.

joe l.  |  Overall Experience 
Rating:
5.0

I never saw the facility as I did the UBox service. I wanted to shout out to Tina, who delivered, and Crystal for fixing a mistake and taking care of us. Thank you both for excellent customer service.

David H.  |  Overall Experience 
Rating:
1.0

the entire Uhaul experience - from start to finish was poor. I will never use nor recommend using Uhaul again.

Teresa D.  |  Overall Experience 
Rating:
1.0

If you’d like: cumulative 15 hours on hold, utter lack of customer service, being billed 5 times for the same move, misplaced uboxes, corporate apathy and unreliable scheduling, go ahead.

Brian D.  |  Overall Experience 
Rating:
1.0

This may be the most poorly run company in America. The problems are systemic as it spanned three separate locations. Each one worse than the prior. Do yourself a favor and choose Pod over Ubox. Awful

Brian D.  |  Overall Experience 
Rating:
4.0

Great service!!!

Frances Y.  |  Overall Experience 
Rating:
5.0

A+++

Dwayne B.  |  Overall Experience 
Rating:
5.0

A+ Customer Service!

Dwayne B.  |  Overall Experience 
Rating:
5.0

The assistant manager Lora is the best!

Dwayne B.  |  Overall Experience 
Rating:
5.0

U-HAUL #1 in U.S

Naser A.  |  Overall Experience 
Rating:
4.0

The on-going problem with the gate did not make it feel especially secure. In the 3 months we rented, we saw them working on the gate several times, and that was the times we saw.

Kathleen S.  |  Overall Experience 
Rating:
4.0

n/a

Raymond M.  |  Overall Experience 
Rating:
5.0

While we never visited your facility, your employee Nita delivered our Ubox to our residence. She did an excellent job. She communicated with us, kept appointments and handled our Ubox carefully.

Dennis A.  |  Overall Experience 
Rating:
5.0

Employees very helpful. Got the trailer hooked up in a reasonable amount of time, and disconnected almost immediately upon return.

Joe N.  |  Overall Experience 
Rating:
5.0

Nita rocks

Morgan C.  |  Overall Experience 
Rating:
5.0

This team always does a bang up job. Great work!

Garner C.  |  Overall Experience 
Rating:
5.0

All service representatives and delivery personnel were very friendly and helpful. Everything was on time and as promised. Great experience.

Bonnie B.  |  Overall Experience 
Rating:
4.0

Nita, who delivered and retrieved our UBoxes was excellent. On our initial visit to your store, we had to provide name, address, and phone number before clerk would give us any info. Not very friendl

clifford t.  |  Overall Experience 
Rating:
4.0

Nice job. Drivers were excellent

Tolbert M.  |  Overall Experience 
Rating:
5.0

Both drop off and pickup were super easy

Jesse C.  |  Overall Experience 
Rating:
5.0

Personnel was excellent

Gary S.  |  Overall Experience 
No reviews have been submitted for this location.

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