Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not much . Was very friendly, place very clean. The staff was top notch. Was in and out within minutes. Cant improve much on that.
PAUL S.
Rating:
5.0
Customer did not leave a comment.
John H.
Rating:
5.0
Customer did not leave a comment.
Tom T.
Rating:
5.0
Customer did not leave a comment.
sheila T.
Rating:
5.0
It was hard getting ahold of anyone to set up bringing my full container to my new residence. Other than that everything was great!
Lori S.
Rating:
4.0
Customer did not leave a comment.
Chyna P.
Rating:
3.0
Customer did not leave a comment.
TORGIE A.
Rating:
3.0
Customer did not leave a comment.
Taron C.
Rating:
5.0
Customer did not leave a comment.
JON J.
Rating:
4.0
Customer did not leave a comment.
Eva M.
|
Overall Experience
Rating:
1.0
I've dropped off my equipment to this location and they don't remember that I did that. Or have no record of me doing it!!?!?? What is this?!? I am not at fault for someone not checking in my equipment properly and I want to be compensated for the mess up that happened when I picked up the trailer all the way from me dropping this off. I never make comments or reviews but the customer service her has been absolutely horrible. I even called 4/28/2021 because I got a text message about equipment instructions and the operator said no everything is fine and completed out. I rented a uhaul from 4/22-4/25. This is the worst service that I've ever experienced. I will be calling the regional office to make a formal complaint.
mariah C.
Rating:
5.0
Best customer service ever!
DONALD H.
Rating:
5.0
Customer did not leave a comment.
WILLIAM W.
Rating:
5.0
great experience, very fast and easy. friendly employees.
Angela G.
Rating:
5.0
Nothing
Angel W.
Rating:
4.0
Customer did not leave a comment.
LACEY L.
Rating:
5.0
I'm guessing the store was short handed, but the person on duty was working very hard, and still very friendly and personable.
CHRISTOPHER PAUL K.
Rating:
5.0
They made it all quick and easy!
MEREBETH G.
Rating:
5.0
Customer did not leave a comment.
JASON B.
Rating:
5.0
Customer did not leave a comment.
Todd D.
Rating:
5.0
Customer did not leave a comment.
WILLIAM R.
Rating:
5.0
Customer did not leave a comment.
GINA V.
Rating:
5.0
Customer did not leave a comment.
Brian R.
Rating:
5.0
Staff was wonderful
TIMOTHY S.
Rating:
5.0
Great Customer service
CHRISTOPHER B.
Rating:
1.0
Called 15 times on 04/20/2020 between 8:00am and 8:30 to 972 353 2116 and the representative was hunging up the call refussing to answer please check pfonr records fpr 1 or 2 seconds calls
RAFAEL G.
Rating:
3.0
When I realized that I would not be done with my move in time to turn in the truck, I went online to try and extend my reservation. The website was not working and finally told me it was down for maintenance. So I called the 1-800-GO-UHAUL phone number. It was not working either, it would ring, then disconnect. The chat function was not working either. By the time I was able to get into the website, it was past my turn in time and the only online option available was to return my equipment. So I tried the 1-800-GO-UHAUL number again (chat function was still not working) and it finally connected. I selected the prompts about an existing order and waited on hold for 1 hour, 2 minutes and 58 seconds. When it sounded like I was about to get to a representative, I was disconnected!! I tried calling once more that night but it was getting late, so I hung up after holding about 30 minutes. I tried again the next morning early and was on hold again for 43 minutes and 12 seconds only to have the same thing happen - disconnected!! So I decided to use the chat function and opened chats 3 separate times. Each time to have the chat end before my question even answered. At this point I was so frustrated I figured if it wasn't ok to extend my contract, you guys would at least contact me. So I go to turn in my vehicle last night and got charged for 71 miles I KNOW I did not drive. If I put the mileage in wrong at either pickup or return I am not sure, but number is ridiculous and so were all of the fees. I ended up paying $175 for 2 days renting a $20/day truck. I was satisfied with my first rental of the 15' truck, but this experience has made me never want to use any uhaul services in the future.
BRANDI W.
Rating:
4.0
crazy way to do biz. Had problems with the computer downloads which caused us problems. not our problem it's UHauls.
WADECONNOR K.
Rating:
3.0
I chose the mobile pickup and one associate seemed to be annoyed by me or annoyed in general I'm not certain but I won't be back to this location.
Lashawnda C.
Rating:
5.0
The experience was great and the young man who helped me was fantastic.
Always good to be around great energy 👌
PEDRO R.
Rating:
5.0
Customer did not leave a comment.
Patricia S.
Rating:
5.0
Customer did not leave a comment.
Abby O.
Rating:
5.0
Customer did not leave a comment.
GUSTAV RICHARD H.
Rating:
5.0
Customer did not leave a comment.
RICHARD N.
Rating:
5.0
Night and Day difference between my pick up location and the drop off location. A " shout out " to Jordan who I found to be very friendly, courteous, and helpful. A fine representative for uhaul. Thank you Jordan.
Rudolpho C.
Rating:
5.0
Customer did not leave a comment.
NADELYA SHEREE K.
Rating:
5.0
Customer did not leave a comment.
Barbara S.
Rating:
5.0
Customer did not leave a comment.
SHENEKA B.
Rating:
5.0
It was a quick and easy process.
TAYLOR M.
Rating:
4.0
Customer did not leave a comment.
Charlotte P.
Rating:
5.0
Customer did not leave a comment.
Donald M.
Rating:
5.0
Y'all were awesome and I'll definitely come back here again soon!
STEVE LAWRENCE H.
Rating:
4.0
Customer did not leave a comment.
Enrico W.
Rating:
5.0
Nothing, was excellent
Jeffrey B.
Rating:
5.0
Customer did not leave a comment.
John K.
|
First Impressions
Rating:
4.0
The young man that took care of me was efficient & professional and very helpful.
Timothy E.
Rating:
1.0
There's two things I didn't like about my rental experience. My first concern is the vehicle inspection, is a waste if time to do it by yourself, download the pics and explain why. My second concern is not been able to drop of the vehicle at another Uhaul store , it had to be drop off at the location where it was original rented. It's a waste of time and inconvenience. I would not recommend this place to anyone.
VIRGILIO J.
Rating:
5.0
Customer did not leave a comment.
Alexander M.
Rating:
5.0
Friendly and professional greeting and very detailed
KEVIN P.
Rating:
4.0
Just always had a hard time getting in contact with the facility via phone.
KELSEY B.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
DARIUS A.
Rating:
3.0
Stop billing me I have paid you but you keep nickel and diming me. I am paying nothing else.
JOAN A.
Rating:
5.0
Customer did not leave a comment.
STEVEN S.
Rating:
5.0
Do not remember the rep that assisted me on my move in but he was friendly and very attentive to my needs
Nanetta R.
|
First Impressions
Rating:
5.0
They were so kind and helpful.. I want to give the employee a compliment for his help. I ran in 12 minutes before closing for a dolly, and he really made me feel welcomed and not rushed. Please let him know that he is appreciated for his professionalism and kindness. :)
ADOME B.
Rating:
5.0
Lake Lewisville location was very clean and had good directions to return my equipment
ANGELA H.
Rating:
5.0
Customer did not leave a comment.
Kanekia B.
Rating:
5.0
Customer did not leave a comment.
GRANVEL G.
Rating:
5.0
Customer did not leave a comment.
Todd G.
Rating:
5.0
Nita Edwards who delivered and picked up our U Boxes is a star ! She's so polite, professional and helpful. Way to go Nita !
ROBERT M.
Rating:
4.0
Customer did not leave a comment.
ROBERT A.
|
Overall Experience
Rating:
1.0
Inform the customer they need to stay on site while completing the after hours check-in
BAILEY D.
Rating:
5.0
Customer did not leave a comment.
Detrick B.
|
First Impressions
Rating:
5.0
We were there at 8:30ish on 3/8. I didn’t catch her name, but the woman who helped us was awesome. Very patient and friendly and accommodated our needs.
Susan P.
|
First Impressions
Rating:
1.0
Initially I scheduled a storage move-in at Crystal Properties Dba Interskate Self Storage through the Uhaul website (reservation number 23533318). This business hasn't even been a Uhaul affiliate facility for a couple of years according to the owner. I had everything in my uhaul and went to the facility (it's behind a skating rink, the owner owns both) and the owner told me that he hasn't been affiliated with Uhaul for a few years and are no longer a public storage facility. I can't comprehend how Uhaul can falsely advertise a storage facility on their website. I wasted time and money booking this storage just to find out it no longer exists.
I had to find another storage. The only available units were 10×10×9 for $130+ a month ( new contract number 89495116) When I reserved a 10×15×8 for $89 a month online at Uhaul.com at Crystal Properties Dba Interskate Self Storage.
I not only had to downsize and can't fit everything I have in this unit, but I have to pay more monthly than I initially would have.
PAMELA M.
Rating:
5.0
They were all awesome. It was a big good morning laugh fest. That is always a way to start the day.
Jacob W.
Rating:
4.0
Tamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists.
Thank you!
TANGELA L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KELSEY B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cory S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICARDO V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Randy D.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
rod d.
|
Overall Experience
Rating:
5.0
Always a pleasure to to business with
Stephen C.
|
First Impressions
Rating:
5.0
I really appreciate the service and staff. Thank you for all you have done.
PAUL H.
|
Overall Experience
Rating:
5.0
I walked in frustrated with a mix up and the lady who helped me was very friendly and easy to work with. I was very grateful for the excellent service. She helped fix any issues I had,10 out of 10 would recommend!
NICHOLAS M.
Rating:
5.0
Customer did not leave a comment.
BRIAN JAMAAL M.
|
First Impressions
Rating:
5.0
Had some delays on my return and Dale and Jacob made the arrangements to make my rental 100% great
DAVID S.
Rating:
5.0
Customer did not leave a comment.
KEVIN Q.
Rating:
5.0
Customer did not leave a comment.
Armand S.
Rating:
1.0
I returned the utility trailer just prior to 5pm Sunday after a 1 day rental. The employees were busy helping others. I remember one employee working with a customer in a red truck outside. I waited patiently but could not get anyone's attention. Finally, I parked the trailer myself and when I went to the door it was locked. I departed afterwards. Later I found out I was charged for two (2) days of rental. NOT HAPPY
Christian N.
Rating:
5.0
Highly convenient. Easy in, easy out. The location is in great hands.
George C.
Rating:
5.0
Customer did not leave a comment.
David R.
|
Overall Experience
Rating:
1.0
Don't advertise it as a " 5x8 " trailer when it isn't. I needed this to pick up 5ft long shelves and because it wasn't 5 feet wide as advertised i had to make 2 trips. Which added an additional 160 mi to my trip. Thank for ruining my day.
Joshua S.
Rating:
5.0
The staff was friendly and knowledgeable. Thank you! I will definitely use this location in the future.
Rose F.
Rating:
5.0
Customer did not leave a comment.
Anup S.
Rating:
3.0
No one to check -in truck resulted in significant overcharge requiring complaint.
Stephen H.
Rating:
5.0
Thank you for a wonderful experience.
Jason C.
Rating:
5.0
Customer did not leave a comment.
HILLORY B.
Rating:
5.0
The girl worker that attended me didn't wear a mask, during this pandemic I was very uncomfortable please make sure all your employees wear a mask
DANIEL M.
Rating:
5.0
Very friendly staff, everyone was helpful and happy eager to please me and I love it.
Alisha M.
|
First Impressions
Rating:
5.0
The manager was great to work with.
Nancy S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tariq K.
Rating:
5.0
Excellent customer service
Jody L.
Rating:
4.0
Both times I've tried to check in equipment after hours have been complete failures resulting in me sitting on hold for 20 minutes. First time it was trying to require an account, last time it wouldn't accept my location (not that you need it anyways). This has become a pattern of 100% failure rate, I'm left feeling like my u-haul options are limited to being able to drop off during business hours.
Kyle P.
Rating:
5.0
Let me just say I've never been to a uhaul that has had staff so friendly and knowledgeable before . Their customer service was absolutely amazing ! Definitely would recommend that location to anyone
Danielle E.
Rating:
5.0
Customer did not leave a comment.
MARILYN N.
Rating:
2.0
no physical contract was presented. Likely because of the electronic availability. Originally ordered a truck and dolly. Opps no dollies at all at this location BUT I could drive only 8 min to another location to get one. It is too bad the other location had only dollies, both furniture and other committed to their rentals and to bad for me .. call Uhaul and they will find one for you. Sigh, I already travelled more than 30 miles out of my way (adding to the original mileage) before being told nope no dollies. I wasted several hours of my time finding a furniture dolly and many extra miles driving around when in fact it was Uhaul's responsibility to furnish one as per the original contract request upon calling Uhaul to begin the rental process. Not a happy customer.
CLIFFORD A.
Rating:
4.0
Have more employees working to cut down wait time
Donald M.
Rating:
5.0
Customer did not leave a comment.
pete D.
Rating:
5.0
Customer did not leave a comment.
David F.
Rating:
5.0
None
CHRISTOPHER V.
Rating:
3.0
Customer did not leave a comment.
Michael B.
Rating:
4.0
The site and ppl were great!! The application that I used sucked. I had difficulty with checking the vehicle out and checking it in. They charged me for a Dolly I did not ask for rent or return. Also they turn in date was 24 hour off. They put a credit on my account for future use since noone could figure out how to credit my card back. The app needs alot of work
William A.
Rating:
5.0
Great customer service!
JALESSA ERICA H.
Rating:
5.0
Amanda and Alyssa were both polite, knowledgeable and patient. The General Manager Tamera Scott shows genuine happiness and courtesy, thankful for my repeat business.
Michael A.
|
First Impressions
Rating:
5.0
The guys who worked there were very polite and helped me out. I would really recommend this location in the future. I used another location on I35 near beltline last time (1682 S Interstate 35E, Carrollton, TX 75006) and the mexican guy who worked the front desk ordered me rudely when I entered to "put on my mask" and were very surly and rude. That was not the experience with this location, thankfully. The guys at the location (811 TX-121 BUS, Lewisville, TX 75057) I used this time were very polite, very helpful and I give them a real thumbs up!
CHRIS L.
Rating:
5.0
Customer did not leave a comment.
Brian H.
Rating:
5.0
Customer did not leave a comment.
Donna H.
Rating:
5.0
Great customer service! The lady had me wait inside while she pulled my truck right up front because it was cold!!
Tina C.
Rating:
5.0
Customer did not leave a comment.
FRANK T.
Rating:
5.0
Customer did not leave a comment.
Eric M.
Rating:
5.0
Nothing. The rep who helped me was the best. Friendly, helpful, and super professional!
SHANE T.
Rating:
5.0
Nothing. Everything was smooth.
LYNETTE GAIL M.
Rating:
5.0
Customer did not leave a comment.
KEN P.
|
First Impressions
Rating:
5.0
Nothing...Great service
Jan D.
Rating:
4.0
Make sure customers are aware they need to be present when the boxes are delivered. Tell them when they reserve the boxes, not when calling to confirm delivery. I had to call a family member during Covid Restrictions and hope they would be willing to meet the driver.
Melissa C.
Rating:
5.0
Amanda was great. Great Customer service.
Miguel M.
Rating:
5.0
Excellent service and surprises. Courteous customer service. Great location.
FRANCISCO BETUHE C.
Rating:
5.0
This was my third rental in 4 months and everyone was always so friendly and helpful. Thank you!
Roxanne M.
Rating:
5.0
Very professional and quick process
LaTonya G.
Rating:
4.0
Customer did not leave a comment.
ELIZABETH V.
Rating:
5.0
Customer did not leave a comment.
VALERIE H.
|
Overall Experience
Rating:
5.0
Jonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.
nadelya k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cory S.
|
First Impressions
Rating:
5.0
I use the storage unit as my warehouse for my event business. It allowed me to grow my business by giving me access 24/7.
ALISA R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VALERIE H.
|
First Impressions
Rating:
5.0
Un lugar seguro, limpio, accesible y amigable el cual
Cual quiera puede dejar sus pertenencias.
Martha Duarte.
Martha D.
|
First Impressions
Rating:
5.0
Excellent, efficient and careful move to the new facility. Very professional movers. Excellent experience!
Randy D.
|
First Impressions
Rating:
3.0
Gate issues
michael p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marjorie B.
|
First Impressions
Rating:
5.0
Clerk was very pleasant, attentive and knowledgeable
Janice J.
|
First Impressions
Rating:
3.0
Overall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand “the system”. Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn’t find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.
Eric G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
brent m.
|
First Impressions
Rating:
3.0
We had mouse damage and poop on fabrics and stuffed animals that were in cardboard boxes.
SANDRA W.
|
Overall Experience
Rating:
3.0
Never answer the phone or emails.
Eduard L.
|
Overall Experience
Rating:
4.0
The employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.
RYAN B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jill R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bennett R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james r.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edwin l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jose f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
erik w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adolfo b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eduard L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Renee D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jim a.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Summer A.
|
First Impressions
Rating:
5.0
I needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.
KIRA G.
|
First Impressions
Rating:
1.0
Duplicate bank account charges after storage unit move out and release by manager. Fraudulent account credit receipt given to renter and bank account charged again day after (Move out notice form not
KARL O.
|
Overall Experience
Rating:
5.0
Customer service were very nice.
Christopher R.
|
Overall Experience
Rating:
5.0
Very helpful with everything that we needed.
lenora h.
|
First Impressions
Rating:
3.0
Short staff, excessive wait time for assistance, csr need knowledge
Sheryl H.
|
Overall Experience
Rating:
4.0
New employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff’s attitude from a customer service perspective.
Greg W.
|
First Impressions
Rating:
5.0
Great customer service. Made doing business with them easy.
Jacquelinegarnet B.
|
First Impressions
Rating:
5.0
From the moment I moved into the storage until the moment I left, I never had issues. Great staff.
Karina O.
|
Overall Experience
Rating:
2.0
Difficult to drive coach out of facility. Main entrance often blocked by rental trucks and trailers. Back gate has drop off that caused coach to drag when driving out.
Ray S.
|
Overall Experience
Rating:
5.0
I had a hitch installed on my 2019 Jeep Grand Cherokee. The service was great and the people at the shop were great also.
Alan in Irving Texas
MARSHALL H.
|
First Impressions
Rating:
5.0
Very professionally run facility
David B.
|
Overall Experience
Rating:
4.0
Everthing was perfect, but one thing., after I moved out one day before my contract ended, I returned the key-pass to the office staff and three days later they kept charging me for another month.
Jacob A.
|
Overall Experience
Rating:
1.0
.
oney g.
|
Overall Experience
Rating:
3.0
Understaffed at busy times
Michael J.
|
Overall Experience
Rating:
2.0
Additional Personnel is needed to serve customers. My move in appt was at 11 but did not get U Haul containers until much later at around 1 pm. Manager was very apologetic and nice but I lost time.
Elizabeth C.
|
First Impressions
Rating:
5.0
Tamesha is an excellent mgr and the perfect upgrade this location needed.
Michele S.
|
Overall Experience
Rating:
3.0
There were always issues with the gate and my card didn't work many times. Once I got a remote, it would only open one or the other gate.
NEIL P.
|
Overall Experience
Rating:
3.0
There was a fair amount of misinformation. I tried to explain but there is a character limit to what I can write. Miscommunication between booking and staff in my opinion.
scott r.
|
First Impressions
Rating:
4.0
grea
Daniel G.
|
Overall Experience
Rating:
5.0
Storage facility was convenient and less expensive than other alternatives, even with a small rate increase that occurred the month after we moved in.
john w.
|
Overall Experience
Rating:
5.0
These comments are based on my impression from the moving helpers I contracted thru UBOX. Thank you very much for adjusting and accommodating the last minute decision to avoid the thunder storms!
HIRONOBU I.
|
Overall Experience
Rating:
5.0
Good job
HOWARD H.
|
Overall Experience
Rating:
5.0
Best UHaul facility in the area adjacent to place to refuel. Really efficient and knowledgeable TEAM!
Mark S.
|
Overall Experience
Rating:
3.0
The box was supposed to be delivered to Grapevine, Tx. I called to make sure that will be done but we had to drive to Lewisville several times in order to empty it. We found that very inconvenient.
Michael G.
|
Overall Experience
Rating:
3.0
Really need more people there to help....answering phone service was very poor
sherrie f.
|
Overall Experience
Rating:
5.0
Everything was really great and the staff was so helpful.
Joseph M.
|
Overall Experience
Rating:
1.0
Was charged for monthly storage of U-box because the location did not have a fork lift driver to load unit. Also was told unit would be ready for pickup a specific day. not ready in time.
John W.
|
Overall Experience
Rating:
5.0
Staff was great and very helpful
michael k.
|
Overall Experience
Rating:
5.0
The lady working the front was awesome!
steve t.
|
Overall Experience
Rating:
5.0
U haul made my relocation very easy
kimberly s.
|
First Impressions
Rating:
4.0
The u-boxes arrived safely and in excellent condition. Nita was very pleasant and accommodating at delivery. Kaydi was also very helpful and pleasant to work with in the office.
martha w.
|
Overall Experience
Rating:
5.0
Thanks
jennifer m.
|
Overall Experience
Rating:
5.0
Friendly and very helpful with all my questions.
Sarah R.
|
Overall Experience
Rating:
5.0
Overall a good experience
Bryan J.
|
Overall Experience
Rating:
5.0
Ms flowers was very helpful and friendly
Peter v.
|
Overall Experience
Rating:
5.0
Everything about our experience was wonderful. Staff and delivery drivers were friendly and helpful.
donna p.
|
Overall Experience
Rating:
5.0
We used Ubixes and the service was wonderful. Scheduling was easy,,pickup and delivery were done on time, and the staff and drivers were so friendly and helpful.
donna p.
|
Overall Experience
Rating:
5.0
Nita was extremely helpful and friendly!! Will be reaching out to Nita for any future U-Haul questions and services.
Bradley D.
|
Overall Experience
Rating:
5.0
Great people!
JOSEPH R.
|
Overall Experience
Rating:
5.0
n/a
Greg C.
|
Overall Experience
Rating:
5.0
If I ever need a storage unit again I will go to Uhaul first!! Nothing but friendly and professional people. Love the 121 and main office each and everyone nothing but nice to me.
Thank you U haul.
FRENECIA H.
|
Overall Experience
Rating:
5.0
Excellent! They took a lot of stress out of our move.
Allison G.
|
Overall Experience
Rating:
5.0
Great
michael k.
|
Overall Experience
Rating:
5.0
Best storage experience
michael k.
|
Overall Experience
Rating:
5.0
Staff was great
michael k.
|
Overall Experience
Rating:
5.0
Staff is great. I told them what I needed and they came up with the best solution for me at the lowest price. Best storage experience I’ve ever had.
michael k.
|
Overall Experience
Rating:
5.0
They did a great job
Fredrick N.
|
Overall Experience
Rating:
4.0
The light in the climate controlled building does not stay on long enough. I would have to walk from my unit down the hall to activate it again. For senior citizen it was not a good situation
JUDY F.
|
Overall Experience
Rating:
5.0
Staff is friendly and very efficient. Very well maintained.
JESSE G.
|
Overall Experience
Rating:
3.0
O
Laurie H.
|
Overall Experience
Rating:
5.0
UHaul moved us May 2018 from Sacramento to Lewisville TX. Loran and Tina were professional and available for us to access bins as needed in the 4 months of storage. Service was excellent!
Lisa C.
|
Overall Experience
Rating:
4.0
None
Carl K.
|
Overall Experience
Rating:
5.0
Great
frank r.
|
Overall Experience
Rating:
1.0
Staff were unresponsive and never returned my call. The main Uhaul tried several times to contact the local office with no success, left a message but it was ignored.
My shipment was late. Horrible.
Paul K.
|
Overall Experience
Rating:
5.0
The only interaction we had with Lewisville staff was with the delivery of our UBoxes. The ladies were very friendly & knowledgable.
Travis p.
|
Overall Experience
Rating:
5.0
Great Customer service....
Tamara A.
|
Reservation
Rating:
4.0
They were great to work with!
Anna R.
|
Overall Experience
Rating:
5.0
Super helpful friendly staff
Ellen R.
|
Overall Experience
Rating:
5.0
Everything was good.
Adnan R.
|
Overall Experience
Rating:
5.0
It was great
Bailey C.
|
Overall Experience
Rating:
5.0
The Ubox representative Nita was nothing short of amazing! She made time in her busy schedule to drop off our boxes at our new home on very short notice. She is a great asset to U-Haul, thanks Nita!
Michael R.
|
Overall Experience
Rating:
5.0
The UBox service worked very well they shipped the boxes from CT when they said they would, delivered on time and picked them up on time. The driver was very pleasant. I would recommend.
joe l.
|
Overall Experience
Rating:
5.0
I never saw the facility as I did the UBox service. I wanted to shout out to Tina, who delivered, and Crystal for fixing a mistake and taking care of us. Thank you both for excellent customer service.
David H.
|
Overall Experience
Rating:
1.0
the entire Uhaul experience - from start to finish was poor. I will never use nor recommend using Uhaul again.
Teresa D.
|
Overall Experience
Rating:
1.0
If you’d like: cumulative 15 hours on hold, utter lack of customer service, being billed 5 times for the same move, misplaced uboxes, corporate apathy and unreliable scheduling, go ahead.
Brian D.
|
Overall Experience
Rating:
1.0
This may be the most poorly run company in America. The problems are systemic as it spanned three separate locations. Each one worse than the prior. Do yourself a favor and choose Pod over Ubox. Awful
Brian D.
|
Overall Experience
Rating:
4.0
Great service!!!
Frances Y.
|
Overall Experience
Rating:
5.0
A+++
Dwayne B.
|
Overall Experience
Rating:
5.0
A+ Customer Service!
Dwayne B.
|
Overall Experience
Rating:
5.0
The assistant manager Lora is the best!
Dwayne B.
|
Overall Experience
Rating:
5.0
U-HAUL #1 in U.S
Naser A.
|
Overall Experience
Rating:
4.0
The on-going problem with the gate did not make it feel especially secure. In the 3 months we rented, we saw them working on the gate several times, and that was the times we saw.
Kathleen S.
|
Overall Experience
Rating:
4.0
n/a
Raymond M.
|
Overall Experience
Rating:
5.0
While we never visited your facility, your employee Nita delivered our Ubox to our residence. She did an excellent job. She communicated with us, kept appointments and handled our Ubox carefully.
Dennis A.
|
Overall Experience
Rating:
5.0
Employees very helpful. Got the trailer hooked up in a reasonable amount of time, and disconnected almost immediately upon return.
Joe N.
|
Overall Experience
Rating:
5.0
Nita rocks
Morgan C.
|
Overall Experience
Rating:
5.0
This team always does a bang up job. Great work!
Garner C.
|
Overall Experience
Rating:
5.0
All service representatives and delivery personnel were very friendly and helpful. Everything was on time and as promised. Great experience.
Bonnie B.
|
Overall Experience
Rating:
4.0
Nita, who delivered and retrieved our UBoxes was excellent. On our initial visit to your store, we had to provide name, address, and phone number before clerk would give us any info. Not very friendl