Customer Reviews for U-Haul Moving & Storage of Lake Lewisville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Lewisville

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Heather R. on

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Nita was wonderful! Thank you for great service!

Fredy A. on

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charles f. on

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ALLECIA M. on

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Very nice and professional. Also very prompt.

Donald H. on

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Great experience with pickup and drop off. The location was very clean and everyone was extremely helpful . At pickup, the nice lady noticed my ball joint on hitch was loose and titan did with an impact wrench, plus she was knowledgeable and helpful. The drop off the gentleman , was extremely nice tip then asked about anything needing to be fix, A bit later I saw him oil in the hitch after cleaning out The trailer. Plus, I was able to sell back unused boxes . If I have a need I'm definitely going back to this location!! Thank you

Ken R. on

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Mark N. on

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Jennifer J. on

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JOHN F. on

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yolanda b. on

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Customer service was great! The lady who helped us was very friendly and helpful as well. Had no problems.

Brian J. on

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Super fast and efficient! This is how I wish the place I picked the trailer up would’ve worked! Great job ladies!

patricia d. on

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Major expensive

Jeremy M. on

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Great staff, and excellent service! In and out in a jiffy and all the employees were so friendly and accommodating. I'll definitely be back! Best, Jeremy Miller

Carolyn S. on

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This was an excellent experience & I have told all my friends about it. Nita, my driver, was especially helpful & I really appreciate everything she did to make this a great experience.

Renee F. on

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You guys did a great job! Very friendly staff that was extremely helpful. Thanks!

Windy C. on

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Great experience, not one problem. Will definitely use them again.

Vagner R. on

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The facility is clean and people with knowledge, however the same trucks model I have rented was there available for others to try to use for long trips, this is not acceptable and improvements is necessary.

Rita C. on

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Everything went very smoothly! The young man that helped us was very knowledgeable and friendly!!

JESUS C. on

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Hire customer feiendly employees. When droping equipmemt off, they never come out to help. I walk i the store, and all are sittig in their asses doing nothing.

Richard L. on

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Everything was fantastic service and follow-up except for receiving a bill which was paid on final pick up with the driver. The total amount due was paid on October 31, 2017. Thank You, Rich

RENORDO B. on

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Staff here was great!!!

RENORDO B. on

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Peter B. on

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cynthia s. on

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Nothing friendly imformative staff. Equipment well maintained. Clean store. Great experience. I would recommend to anyone.

Emma M. on

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James B. on

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RL R. on

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Keep up good work

Brian W. on

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Robert H. on

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Rented a covered trailer for a weekend camping trip with the sole purpose of keeping my camping equipment dry. I made this known to the person when I checked in. It rains the first night of our camping trip and guess what, the trailer leaked. Nothing is permanently damaged just wet. I return the trailer and tell them about it and their solution is for me to file a claim with the insurance company. The insurance company isn't going to pay me anything because nothing is damaged. The customer service line also read me a line in the contract that says the trailer is not waterproof. If they would have told me up front that the trailer is going to leak in the rain and all my stuff will get wet I would have just taken my flatbed trailer I already own. I know my stuff will get wet on it. What a waste of $177.

Loretta L. on

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Your employees charged me twice on my credit card. I went there and pointed it out to them. He said he took the charge off. It is still on my credit card. I disputed it with my cc company. They will not take it off unless they get a letter from them stating the charge is not valid. I will go again today. What a hassle.

steven r. on

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nurez j. on

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The guys were great

ANTHONY J. on

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Todd T. on

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Keep up the good work. This is my favorite U-Haul location.

Ken B on

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Facility was clean, check in was quick, and staff was very helpful.

Robert N. on

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Alaina D on

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Arrived on time, very friendly driver

Robert N. on

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Driving this truck was a miserable experience. . Very poor design. Loud cabin, and dangerously underpowered. No creature comforts like supportive seats, USB plug for radio, power windows, or decent ventilation. A very crude vehicle. Long trips were uneccesarily fatigue inducung due to discomfort. Shame on Ford for building such crap....and shame in uhaul for putting it in their fleet. Get some modern diesel trucks instead.

James M. on

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Keep Nita, she's wonderful to work with.

Scott N. on

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Alaina T on

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Delivery was 1hr late but no biggie. Jessica was polite and a wealth of knowledge. The tongue jack could use some lube. Tongue jack was rusty and hard to lower, but perfect otherwise.

James M. on

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My experience was good, especially with Nita. She was very helpful and friendly.

Dennis S. on

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Jared D. on

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Fast, clean, efficient and professional employees. Will use in the future again.

steve t. on

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Shekemmia W. on

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KASHAWN B. on

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Matthew C. on

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Bahati M. on

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I was not made aware from the beginning that we are charged per mile. I paid up front for what was made known to me was estimated miles. I returned the truck and was told i had to pay an additional $85. I was not pleased.

rick s. on

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Jan D. on

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Brian b. on

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The $39.95 rental is somewhat misleading when all the other charges are added in. Could be explained better. Also, if the mileage of the vehicle could be written down when it is picked up. No where on my paper work was it written. Also, how much per mile. Other than that, everyone was friendly and courteous and it went well.

Nikki C. on

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James M on

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Nita is wonderful to work with and very helpful.

ANTHONY C. on

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Reggie H. on

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I had a great experience

Reginald H. on

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I had a great experience

Mark P. on

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Heather R on

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The ladies who delivered the U-Boxes were friendly and informative! Thank you for great service!

Wendy C on

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It would have been helpful to know that they could not put it in my driveway because it`s not pavement.

Mark T. on

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Jade E. on

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I took the u haul with the fuel mark on half , return it with full fuel paid 40$ for the extra half and they didnt even take off any amount they said they cant do anything how is it logical ???

Kari L on

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Good service!

Archie A. on

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David M. on

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amani s. on

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Nothing to improve. The staff was very friendly and took care of me right away. Thank you!

Kenneth R. on

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kathy d. on

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Keep up the outstanding job. Fabulous staff!

Miguel F. on

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Joe H. on

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No improvement needed !!

james b. on

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RANDY M. on

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Jill K. on

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Kelly P. on

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Easy and quick to return!

jeremy h on

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Great guys at the facility.

CONWAY D. on

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Emily P. on

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next time I will shop around for a cheaper alternative

jim B. on

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Diana M. on

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Staff was helpful & friendly.

BERT S. on

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Roy N. on

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Less wait time. But still good.

David H. on

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Dewayne F. on

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I was charged over 100.00 for FUEL during a fuel shortage when the reps informed us it would be fine to bring back without fuel because of the shortage in Dallas. I understand charging for the actual fuel but at 98 miles driven/8mpg is 12.25 gallons x the average price of diesel in out area ranged from 2.15-2.99 ... roughly 30.00 in fuel, yet I was charged over 101.25 with 0 explanation... Ridiculous. We run a moving company here and use UHaul do to truck shortage and when we have shuttle customers... well, we USED to anyways... not good business during a crisis.

Tony S. on

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Shashidhar M. on

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Not sure if animals were transported in that truck earlier, but it smelt like a barn and I suffered severe headaches after using it for two hours. The tank was not exactly full that I noticed after I left the location. It was probably only 90% full. The employee did not believe me when I mentioned at the time of returning the truck and charged me a whopping $16.88 for driving for 43 miles. I will never visit that location again. I am even thinking of forgetting Uhaul forever. There are a bunch of competitors out there. Pathetic service.

Charity B. on

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Staff was friendly and very helpful

Josue A. on

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Lauren was the best u-haul sales rep I've ever had. Thank you for the best customer service ever.

Debi D on

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Easy to order and everything went smoothly. Thank you!

John S. on

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STEVE H. on

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Out of 4 area locations this one was good. The other were horrible which forced me to his one location, too far away. Take me off of your marketing/spam list. I do not want anymore email communication from your company

David E. on

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shalisca l. on

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Frank M. on

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Christopher H. on

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Wes M. on

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This location is not loacted in Lake Dallas

Richard R. on

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Phill L. on

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Jeffrey C. on

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steven r. on

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Daniel was very helpful and gave us a lot of information outstanding customer service.

Vicki H. on

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Frank D. on

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TANYA G. on

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James E. on

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Jan D. on

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Christine W. on

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Michael S. on

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quick process

Alonzo P. on

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Lisa P. on

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Having truck tank filled completely would make it easier when refueling the truck before dropping it off.

Justin F. on

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julie m. on

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Jesus C. on

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Unfriendly staff. You pull in to return equipment and no one comes out to help you. You walk in and employees are just sutting at their desks an then pretend they did not see you. With as many cameras as there are at those places, it's hard to believe. Last Sunday I went to return a trailer I had rented, and they did the exact same thing. I had to unhook the traler and pull it off the hitch myself. Walked in tge store, an the guys pretended to not have seen me.

Alex O. on

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You guys do a great job. Keep it ip

RAY G. on

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Francisco A. on

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Daniel and George did an amazing job installing my hitch in a timely and convenient manner. I would recommend this location to anyone looking to instal a hitch or any hauling service.

Adrian L. on

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I had a good experience at this location. My reservation was originally at 2405 E. 121 Bus, Lewisville, TX and they gave away my truck an hour before my reservation, were extremely rude and the store was disgusting. This location was a pleasant surprise after having to deal with the other location. It was clean, the employees were friendly and quick to get our truck and answer any questions.

Vajeeha z. on

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Curtis M. on

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Great Job

Curtis M on

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Good job

deborah h. on

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Unique G. on

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The agents could be more friendly and personable. They come off as standoffish or that they do not want to be there. The guy who inspected the truck upon return was very friendly and personable but the individual picking up the truck could use some customer service training.

Victor L. on

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The entire transaction went smoothly. Empl0yees were friendly and professional when I rented and returned.

Nabeel U. on

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john c on

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The employees were very friendly and helpful. Thanks guys!

Donald S. on

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Meghan H. on

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Mark P. on

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Richard L on

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So very easy. That staff was great and the communication the best

Keith H. on

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Your trailer hook up to your cargo truck was a nightmare. Instead of a hitch system, U-Haul uses a L- shaped plate bolted to the bumper with the ball welded to it, I had to pay 220.00 out of my pocket because the 2" trailer ball mount on the trailer rubbed the trucks hitch backing plate. I had to replace the hitch mount on the trailer because it damaged the trailer and the trailer had a bull dog type mounting system.

Vijay G. on

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Eric L on

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Nita from Lewisville was awesome! She also provided valuable advice to us as newcomers to the area. Thank you!

Florence L on

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Would use again in a heart beat:

STANLEY L. on

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James B. on

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Aaron T. on

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kirby b. on

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I was helped by Jambora and Gabrei. They did a great job making sure I had everything I need.

William R. on

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Great staff

Will W. on

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Why have express check-in? I still had to answer 20 questions about everything even though I've rented online and from this location multiple times.

Colleen B. on

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The overall experience at the location and with the truck was positive. Great customer service from the people there. However, there were a few negative things to note. Web check in did not work and took a very long time, creating added frustration. Also, the dolly was not properly reattached in the truck from the previous use. Luckily, my husband checked by opening the back of the truck before completing the check in with the Uhaul representative preventing an unnecessary charge for something we did not use. Had a question about a toll charge incurred during use after the truck was returned and we were transferred four times before we were able to get an answer.

JASON C. on

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Linda B. on

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sidney b. on

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George P. on

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Great staff. They went out of their way to extend my rental of a 10ft truck and a van at short notice. They got me going quickly and had reasonable rates.

Gabriel P. on

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THOMAS S. on

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ALAN R. on

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Loren was very professional and helpful.

Brad W. on

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Johan D on

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Very pleased with the U-Haul service so far, very friendly and efficient staff available on the Saturday. Hope the service is as good on the other end, when our 2 U Boxes get delivered

Justin S. on

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IRWIN E. on

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roberto L. on

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Frank P on

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From delivery of my U-box to transporting it from MD to TX to delivering it to my new home everything went as smooth as possible. Thanks!

Mike S. on

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Check-in and check-out were quick and easy.

vernicia h. on

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Thank U Georgie and Ronnie you made my moving experience so much less stressful. U-haul need more like you. You was more concerned with your customer than time. Again thank you.

Jeffery J on

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Location, clean, easy access property, and service were all great Happy I chose this U-Haul location to store my RV.

COLIN H. on

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DWAYNE P. on

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LaTrish B. on

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Miranda D. on

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Jessica B. on

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NOBODY gave me any information about the insurance. When I purchased the insurance I expected to be covered???? now I have to pay YOUR deductible? Nobody EVER mentioned a deductible. I was given no paperwork regarding insurance. This is criminal and I will be disputing this charge. NEVER USING UHAUL AGAIN.

John K. on

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BOBBY G. on

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Billy T. on

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I want to commend Garrett and his staff. They are customer service oriented and polite.They are very organized and showroom is presented well. I used to go to the other UHaul in Lewisville off I35 and Main. Never liked the atmosphere or the way the staff presented themselves and their customer service skills. Now that I have found Garrett's UHaul location in Lewisville, I will go to his location the next time I need UHaul! Thank you.

Dien P. on

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Eric C. on

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We explained the situation to the personnel, but they just seemed annoyed. I suppose they weren't concerned with the safety issue presented by this failure.

Laurie F. on

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Abigail W. on

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sunita r. on

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The Ubox interior is very rough and damages furniture easily and/or scraps skin. It would be nice if it was constructed with some (even less expensive) wall treatment that would make it safer for loader/unloaders and kinder on furniture. Also, the Uhaul door hardware is very hard to work with in terms of closing and using locks on. Service was very friendly.

Tommy W. on

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Superior job well done! Great customer service. Would use again if the occasion arises.

Jayla M. on

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Sarah F. on

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The business was very clean but I had to wait over 20 minutes to return my rental. I was unfamiliar with the process for returns so I waited in line to be helped. It would have been good for the staff to ask what I needed so I didn't have to stand there for 20 minutes for no reason. Apparently all I had to do was drive in a lane outside and drop the trailer.

Patricia R. on

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Umair S. on

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Best experience so far, and I've had some terrible experiences with Uhaul in the past. I will most likely choose this as my primary location next time.

Lela F. on

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SILVIA S on

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Pretty bad customer service at the Lewisville store.

Margrate P. on

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Blake T. on

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John C. on

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The problem we had with this rental was not with the actual pickup location, but the reservation process. We had a reservation at a location far more convenient and I even confirmed it the morning of pickup. Yet when I arrived there I was told they do not and never have had trailers, only trucks. So I had to travel 7 miles further in heavy traffic and it pushed all my other plans to pick up and deliver a piece of furniture back. That should not have happened and that location should not be a choice when renting trailers. Shame on U-Haul for not calling me prior to pickup with an alternative location, very poor planning.

Terry G. on

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Very friendly staff. Made the process easy.

Robert P on

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I had a few items damaged and will need to consult the insurance policy.

ISMAEL M. on

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Robert V. on

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JOHN B. on

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Garret does a fine job, along with all of his associates. I will literally go out of my way to rent from him and his crew due to his customer service and friendliness. Keep up the good work and you have a customer for life.

MIKE D. on

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Rory C on

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Excellent service

Charles J. on

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Vinay S. on

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Did not solve problems, which they are the one how made mistake.

GREG S. on

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karri p on

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smaller than I expected, ordered 3rd, it did not arrive when it was supposed to. NITA made it happen. She went and located another UBox and did so within my window. You need to clone her!!!

felix l. on

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Andrew L. on

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Kenneth T. on

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Robert B. on

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Sylenia D. on

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None! Service was quick, helpful and professional

fran f. on

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Kaushlendra Sing B. on

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Better to send billing details to customers

Jonathan C. on

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If a customer pays in advance for the truck and insurance. They should NOT be charged for it again.

Beverly G. on

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Ramon C. on

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Best experience ever with UHaul!!!

TONY A. on

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Linda was the very best.....great to work with and very helpful. She really knows her business and you should be very proud having her on the team.

Lynsey B. on

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The store team was very pleasant and they were eager to get things taken care of so I didn't have to stay or wait too long.

James S. on

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Tanesha B. on

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Tammy M. on

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Debra A on

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Nita is fantastic! Responsible, prompt, communicative skilled. She knows what she`s doing. Give her a raise! Sincerely, Debby Abel

Robert H. on

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Lisa C. on

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Wish I had dealt with your location the whole time instead of the Grapevine location. Thank you all for your help.

TONY A. on

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Now these people know what to do and were very, very helpful on every point....well done guys.

CEDRICK T. on

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Nothing. Great customer service and good , nice friendly staff

Amy R. on

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I did not even have to go inside. As soon as I pulled up, the lady walked out and looked at the mileage and told me I was good to go.

JERRY B. on

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very efficient

Shalone W. on

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valerie r on

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The lady that delivered the box was AWESOME! You probably don`t pay her enough!

justin h. on

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Fred F on

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So far delivery and placement went very well.

Samuel H. on

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Noel B. on

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Smooth, fast and no hassles

VICTORIA J. on

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Charge to much to rent those things I need to buy me a truck if imma spend almost a 100$ for 4 hrs never again

Sherri O. on

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Everything went smoothly

Timothy W. on

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Friendly and helpful staff!

Jack M. on

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I did not drop off the trailer, but my wife did.

felix c. on

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nicole c. on

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Sarah S. on

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Jalen J. on

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Next time, if I decline the safemove insurance I don't need it just added on. As a consumer I don't need you to make a decision for me on a product when I clearly declined it in my online reservation of the truck.

Fran M. on

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Tyler H. on

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Was great

Andrew W. on

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David C. on

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CHARLES N. on

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Great store, great employees!

ROBERT D. on

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I was slightly disappointed that the 10 foot truck I reserved was not available. I did get the 15 foot truck. Cost a little more in gas on the drive to Houston. No one offered me the U-Haul $50 guarantee credit for not getting the 10 foot truck I reserved. I hope to get the credit next time I reserve a truck and trailer.

David F. on

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Quick and easy drop off. Thanks

chris h. on

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ROBERT W. on

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Everything was great.

Caleb L. on

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The UHAUL description for the trucks is a little misleading. We got a 15' truck (which says it works for a 1-2 bedroom apartment). We have a 1 bedroom 715 sq ft apartment and it didn't fit everything. A more accurate representation would be nice. That aside, it was simple, easy to pick up and drop off. Wonderful service! We were quite pleased! :-)

Joe M. on

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JULIAN R. on

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Website does not have a good way to order a cross town move with multiple pick ups. Had to clarify with customer service. Otherwise experience itself was a excellent.

Josh W on

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The new box option is a no-brainer and a great economic choice. I`ve already recommended it to several people. Nita is amazing. She is a superstar and should be given a raise.

Olufunke O. on

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tyler c. on

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SCOTT H. on

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Vonna M. on

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Samnang T. on

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The representatives was very helpful and quick.

Dianne C. on

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Jay S on

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Great service, good way to transport things over great distance

Monique M. on

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Stephen S. on

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Nothing great, nothing really bad. The staff where somewhat friendly, I just got pushed through their process and wasn't really told anything. the guy had me sign "The truck is in good condition" BEFORE i actually got to see it... Given this is a legal contract that seemed extremely wrong to me. I even made a comment about it but he didn't say anything. Overall I just felt like a number being pushed through the process

DONNA J. on

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Cody C. on

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The center was closed, so I just parked the truck and put the keys in the drop box.

Benjamin d on

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Nina was really helpful in scheduling a time for delivery and pickup. No complaints at all, will definitely use Uhaul again in the future.

Marco R. on

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This is the first time that I go to a UHAUL location where EVERYONE is attentive, smiling and very customer service oriented. The 2 young guys and the young lady that helped me on April 21st at 3:30pm were fast and friendly. The checking out was supper easy and when I came back to return the trailer, they helped me immediately and asked me if everything was ok with the rental.. This is the type of service that all other location around me should have. Thank you

Dennis B. on

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The 1st truck they gave us was in terrible shape & a block away had to turn around as there was an issue with the steering. However, went back & they gave us different truck & it worked great. They were very helpful & efficient so we will definitely use again. The only thing I'd recommend for them is to make sure to drive their vehicles occasionally so as to make sure they are all drivable. Althoug the swap went quickly it threw us behind & we had to go with smaller truck, which worked fine, but if we had more to move could've been an issue. Overall a very nice facility.

Joe M. on

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Great experience!

Will W. on

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I had originally booked this at a location closer to my residence. When I arrived, the clerk said that I couldn't pickup my vehicle b/c "computer down." After about 10 minutes working through the website I hit this location, about 5 miles away. Great staff, everything ready only cost an extra 1/2 hr.

Stephen W. on

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Excellent service and vehicles! Though having a dolly and packing materials onboard may be helpful to have (with associated add-on charges later) it does reduce the available space unexpectedly. You might do just a bit better by forewarning customers and giving the option to have them removed prior to leaving the rental location. It did not cause us a problem though, and we'll definitely return.

Mark H on

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I did not realize how small the u-Boxes really were. I`d use another method in the future, if I ever really do move again.

DONYA E. on

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Just keep doing what you're doing.

Steven M on

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Expectations exceeded in every respect. Great facility and excellent management

Haley D. on

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Customer did not leave a comment.

Ismael Z. on

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Staff went above and beyond to help me find the right trailer without driving across town to another location. Very professional and willing to help any customers with their moving needs.

Scott C. on

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Everything went great! I was in and out at pickup and drop off in probably less than 10 minutes each time.

cheryl a on

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miss Nita is the best she made our transition so much easier! Don`t ever let her go!

CRYSTAL D. on

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Harrison and his team are professional, and extremely fast during check out. The self return process after hours was extremely easy. I would recommend any customer dropping off after hours to use it. THANKS UHAUL OF LAKE LEWISVILLE TEAM!.

Eric M. on

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My move was plagued with a lot of hiccups, nonetheless they were effectively mitigated despite the inconvenience and a possible incident. I dealt with FOUR locations! including online as one and three physical locations. The entire equipment reservation was conveniently done online, where it was guaranteed to pick up all the equipment in the same location. On arrival, auto transport was unavailable and inconveniently the online reservation algorithm failed to identify that (improve on that). This forced a second reservation to a location outside my traveling route and was inconveniently unavailable on the same date I picked up the truck. A day was wasted and lost according to my planned trip and had to wait for next day to pick up a transport 30 mins outside my trip planning. I had reserved a dolly and blankets for the truck only to have that missing and charged on my account (improve that) another inconvenience after paying scheduled loaders by the hour! My next transport pick up understandably, which I had no problem with and very patient, was handled by a new training employee. They failed or forgot to install the "pigtail," a risky mistake that could cost loss of life or property (improve on training). On realization hours into the trip, I called the respective stores for both missing equipment (dolly + blanket and pigtail) and asked for manager of store to locally resolve the issues. Annoyingly asking for a manager transfers to traffic which is time wasting and irritating having to explain a whole titanic story of the situation (improve on direct contact to store manager). I insisted on dealing with managers on each store, who were graciously polite professional and mitigated the issue(s); credit on final destination, additional mileage to cover the inconvenience and redirection to a location to in sulfur springs to pick up a pigtail. This location made me extremely uncomfortable as a small town and obviously reminded me I am different as a person. As a military member outside my uniform, I was disjointed by the obvious perception afforded (improve on cultural diversity and sensitivity). Finally, I have had storage your sister company when deployed for lengthily periods and was offered military discounts, yet moving equipment is offered none. My military bank associated with budget offered discounted deals, but I settled for Uhaul for once and believe a respectable number of military members use your services all year round (improve on discount for members). Finally, shit happens and there is always a bathroom that can use home improvement and upgrades. May the force be with you...surprise me. R/ M.e.

Michael W D. on

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This is a large, main U-Haul drop-off facility. Plenty of room. Well trained staff. Easy access from TX #121-Business.

LINDA P. on

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Replace worn tires, and inspect more carefully

Tammy S on

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Service was fast friendly.

camile b. on

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Customer did not leave a comment.

TIM M. on

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Customer did not leave a comment.

Adam R on

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The computer system took way longer than expecting when they were setting me up. Have errors and they had to restart a couple of times.

Michael N on

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All agents knowledgeable and courteous.

justin B on

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Excellent customer service! Thank you so much!

Donna P. on

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Customer did not leave a comment.

Claudia C. on

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Customer did not leave a comment.

WILLIAM B. on

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Lady was so nice .

CHARLES C. on

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Customer did not leave a comment.

Kathleen S. on

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I believe my customer service rep's name was Mr. Pond. He was great! And very helpful. I've never rented a trailer and I was worried I would have to do everything. Nope! He did it all! Thank you.

Malcom T. on

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Customer did not leave a comment.

Adam E. on

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Customer did not leave a comment.

HAROLD G. on

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fast and friendly service. very good people.

brandon c. on

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Make sure all the items negotiated are processed and try to better accommodate if the original agreement wasn't adhered to by the company's associates.

kurt s. on

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Fuel was said to have been 7/8 full. It was only 3/4 full and I couldn't turn around and go back. So I had to pay extra when I dropped it off.

JAY S on

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Not sure why but for the last several months the bathroom was inoperative.

Mohammad M. on

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I was one hour late returning a trailer they charge me $30 which is one day charge +1/5 of Insurance that I had paid $50.

Paul S. on

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After I unloaded the truck into the storage, I.noticed a door open behind my unit..it was rat infested and trash was everywhere. I reported this is Garret who basically ignored my concern and argued that there was nothing he could do about it because the unit was leased. I would've to disagree, this is a health code violation and I informed him of this fact. He then went on to say they were aware of this and it was the only unit that was available for me. Not giving me a choice ahead of time is truly your failure. I need a senior manager and not the.store manager to contact me immediately. Paul Sears 919-906-5112

GORDON J. on

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All good! Thanks!

RONDA M. on

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Customer did not leave a comment.

Stephen F. on

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Customer did not leave a comment.

Kelley L on

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Timely great communication courteous all went very smoothly.

Joshua F. on

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Both of the employees that I interacted with during pick-up and drop-off were professional and courteous. The truck was in great condition and I had no issues in any way.

THERESA T. on

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management in staff had good customer service help right away as soon as you walk in store.

Dwayne P. on

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Customer did not leave a comment.

dae j. on

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Customer did not leave a comment.

GARNER C. on

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I know the GM, Harrison. His team is fantastic and always does a great job. The van was clean and ready to go. Check in process took less than 3 minutes.

MICHEAL B. on

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Customer did not leave a comment.

ROYCE M. on

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Customer did not leave a comment.

royce m. on

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Really attentive and great customer service

Alan B. on

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Friendly staff and a great price!

Linda F. on

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Everything went exactly as promised.

Kimberly R. on

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Garrett helped us and he was professional, efficient and very friendly. Y'all are lucky to have him.

Dwayne P. on

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Check in was a bit slow

Michael P. on

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Customer did not leave a comment.

Thanh N. on

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Customer did not leave a comment.

whitney l. on

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Customer did not leave a comment.

Kevin P. on

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As a full service outlet, the team is professional and clean in appearance. Very well branded and crisp.

crystal d. on

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Rental and return process were quick and easy, the staff members were extremely nice and helpful!

Sandra B. on

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Too expensive for an in town move

vanessa m. on

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Customer did not leave a comment.

Fanny B. on

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I loved this place. It seems it is a new location. The personnel there was more than excellent. Ithank you.

Todd G. on

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Customer did not leave a comment.

tamara i. on

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Customer did not leave a comment.

JOHN B. on

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I have rented several times from this location and they have always gone above and beyond to ensure that I have the right equipment and best pricing for my moving needs. Great team and thanks to them I will always use their location for my moving needs!! AA++

Steven G. on

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At $1.09 per mile the rental was well over priced.

Steve C. on

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I ordered a truck with 2 dollies and furniture blanks. This was 3 and 1/2 weeks prior. First, my location to get truck changed...no notification. Only the truck was at Oneal store, and I had to go store "hopping" to find the additional items. Very piss poor organization on a logistic company!!!! I work in logistics for the state and Uhaul is making a state agency look "efficient".

Carrie C. on

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Customer did not leave a comment.

Gary Z. on

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Customer did not leave a comment.

John Michael L. on

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Awesome experience returning truck!

STEPHEN E. on

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Customer did not leave a comment.

Maulik P. on

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Customer did not leave a comment.

BETTY P. on

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Very pleasant staff Very helpful and friendly

west o. on

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Customer did not leave a comment.

Joshua K. on

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The guy secured my car on the tow thing but forgot to pull up the ramps. When I drove off I heard the scrapping went about 20feet before I stopped. And the usual was not a 3/4 tank it was about an 1/8 lower. So maybe next time be more accurate. Guy was really friendly and the staff was nice.

. on

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Nothing to change. Its was fast and easy!

RANDY O. on

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Ive been to this store many times now and have yet to have a bad experience they are friendly nice and have great customer service

Doug T. on

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Customer did not leave a comment.

William K. on

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Customer did not leave a comment.

Linda S. on

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Customer did not leave a comment.

Jay A. on

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Very friendly and helpful folks. Could not fix my issue with the mattress bag.

Adam K on

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When order accepted, delivery available Sunday. In Lewisville, informed UHaul no delivery on weekend, had to rent a truck and self deliver. If no weekend delivery, clearly state during reservation.

Cornelius S. on

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Customer did not leave a comment.

JOHN B. on

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Keep doing a good job!! Friendly as always.

William B on

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Helpful, friendly and timely

Sudeep B. on

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Customer did not leave a comment.

james V. on

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Customer did not leave a comment.

Guadalupe G. on

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Customer did not leave a comment.

Wendy H. on

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The young lady who handled my check in and check out was just perfect. She was very helpful and courteous....and understanding as I was trying to move my parents this weekend.

Paulette T. on

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Customer did not leave a comment.

Isaac W. on

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Non smoking vehicles

Barbra C. on

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Garrett and Michelle were so helpful. They made the moving process easy and helped me come up with the best solutions to my moving needs. Uhaul is the best!

Rick W on

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Everyone was great, nice people. Wish Harry was there to wish him a happy birthday.

john S on

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nice staff

Valerie M on

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It was very easy to reserve and pay for a unit. Would definitely recommend them.

john b on

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The only issue I had was with the card readers, but the staff took care of it pretty quickly.

JACOB C on

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Exceeded my expectations. From start to finish an excellent job.

eric g on

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No issues, move went well.

Greg S on

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Everyone there was great and very helpful

Cheryl W on

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Staff was very friendly and helpful

Don F on

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The person who waited on me must have been new. He had to ask others what he should input on the screen. I went thru the application 3 times.

AIDE S on

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Service was great!

WE PACK M on

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Check out was quick and painless. The facilities were more than adequate for my needs and I am sorry I did not realize the extent of the services offered by this store earlier.

ERICA R on

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Fcsz

Lisa B on

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We had a few minor issues arise, and Harrison, the manager, was extremely helpful and customer service oriented. He was able to quickly solve all our minor issues.

MICHAEL R on

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Great place to store your things! Wonderful Staff:

Cheryl W on

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Employees were very helpful.

Lisa B on

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The staff at this location was very friendly and helpful. We ended up needing 2 more boxes than we anticipated, and they were very accommodating in getting us more.

John S on

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The U-Haul team made the process of storing and moving my items easier which for any move is important!

Michelle N on

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My card did not work so we got locked in. We can`t really use our storage, the light is out so we can`t stack or sort because we cannot see at all. The assistant manager was very helpful.

Alphonse C on

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The process after bringing back the ubox was not clear. Someone was supposed to call me back to let me know what will be the next step but nobody did.

RICARDO G on

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Friendly and well prepared staff.

GWEN W on

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Nice new facility. Glad to.have the rv under cover with electric.

Shantell P on

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only disappointment is that they didn`t have the storage space I wanted so I had to take a smaller space.

RICHELLE N on

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this was a good experience

jerett r on

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Excellent service. Harrison Garrett were extremely helpful.

ELESIO E on

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The wait time for help can sometimes be lenghty.

ELESIO E on

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The wait time for help can sometimes be lenghty.

HARRY H on

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Very nice storage complex, kept very clean. Pleasant to do business with the friendly people in the office.

ERIC L on

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Really loved this facility and it`s staff thanks again

PAMELA S on

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Everyone at my storage location was very helpful and friendly. Location always clean, including restroom inside storage area which comes in very handy. But again staff was exceptional

BETH J on

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Staff is knowledgeable and very pleasant.

STEVEN M on

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We moved out of our units Februaty 12, yet didn`t get refunded for the unused part of the rest of the month. Since I paid for them they need to stay empty Intel my rent ends.

EMMETT T on

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The staff was extremely helpful and worked with us every step of the way.

OAK TREE V on

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we needed a storage for a few things

srikanth l on

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UBoxes were fine and are upto the standards. The transportation of the Ubox with the rental truck was not an easy task. Over all the service was good and fast.

STEPHEN S on

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My no relates to Georgie. He was rude, argumentative, tried to change my reservation and over charge me, and a complete a-hole. The other guy that stepped in and helped me was excellent!!!

VANESSA C on

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Great service, did not have any issues with this location.

DONNA L on

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The lights in Building 900 are slow to come on

MARY M on

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Great customer service!!!

lawrence r on

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very good service, did not know about the 30 day storage fee tacked on

THOMAS S on

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Aaron was a great help and very accommodative. Great customer service.

RICHELLE N on

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love having the dolly for use too!

lawrence r on

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Very friendly and helpfull staff, experience exceeded my expectations

lawrence r on

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office staff exceptional above my expectations

Matthew W on

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The Ubox system is not easy to navigate. Fortunately Uhaul staff was very helpful every step of the way. I am really happy with the team in Bakersfield, customer service, and the teams in Lewisville.

ROBYN O on

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Good experience

HARRY H on

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Your associate was very courteous, helpful, and explained all to me very well. This was my first storage rental and I had questions which he kindly answered.

BUM J on

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I was told wrong date to remove my personal belongings and i was charged for the day that i didnt use the storage

KATHLEEN D on

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Thank you for everything

JOSE S on

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the only part I dint like was price when up and up to often ** to High price storage...

JANICE N on

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Everything and everyone was wonderful. Especially Garrett. I highly recommend!

RICARDO R on

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I think the lighting should face the storage door. Just a thought.

JESSE G on

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Staff was very easy to work with.

Andre V on

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Had lots of damage to the things on the inside and was 2 hours late for delivery.

Brandi C on

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seamless and easy transfer of goods

GARY B on

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I would not recommend a homeless person to that storage if it was free

GARY B on

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I would not recommend a homeless person to that storage if it was free

MARY M on

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It was very clean and the size unit was just what we needed.

TOM R on

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Contract stated 47 extra miles for which I was charged and did not use. Devious, deceptive, and dishonest policy.

Janet R on

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I did not have any contact with the Lewisville u haul, so unable to rate. My problem with haul was where the order process started on West Dundee Illinois.

Natasha M on

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Ryan was awesome....he has excellent customer service skills!! Very personable and accommodating! Plead give him a raise!!! I will recommend this location to others.

EBONI J on

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Extremely professional and courteous.

DAVID S on

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quick and friendly. Thank you..

FRAN S on

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great

RONLAD J on

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Great job and very quick service and no hassle

Martez J on

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Great

DOMINIC C on

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as long as your helpful and polite that`s all anybony needs we do the best can and the staff did that

Bruce D on

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Ubox was not ready for pickup as promised when I called to get it out of storage

CAITLIN E on

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Great and friendly service....

DIANE M on

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.

DIMITRIUS K on

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The facility was clean and the assistance from the staff was excellent. I believe his name was Philip, but he was phenomenal in helping me figure out the right size storage. Thanks!

KATHLEEN D on

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Very helpful

AMANDA D on

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Very respectful. Thank you.

BILLEY F on

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Aaron is racist does not return the customers calls and a major communication gap exist within your customer service department. Never again !!!

VICTORIA J on

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we Were charged for only 6 days of using the storage for the entire month. This is unacceptable and very rude from Uhaul. Also locked in when moving out. Attendant left us.

KIM S on

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Great

ROB M on

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Liked it a lot.

PREMIER P on

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Have already recommended and sent 2 new storage customers. Excellent Staff and Service, definitely a asset to the Uhaul companies.

MAGGIE C on

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I had NOTHING but problems, dealt w shady employees, the rudest employees in business. A manager hung up on me, then flat lied to cooperate when I called. I tell everyone to avoid this company.

DAVID L on

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Friendly staff and easy to work with

JUAN V on

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Daniel is an excellent associate, he was very friendly and helpful.

PAMELA M on

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THE GENTLEMEN THAT PROCESSED MY ORDER WAS VERY NICE AND MADE MY TRANSACTION EASY.....MERRY CHRISTMAS

GLEN W D on

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nice place to rent from

TANNER M on

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Aaron and the staff have been instrumental helping me over the last couple years. We operate our business out of storage. They never let us down and regularly go above the call in customer service.

PATRICIA T on

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No additional comments.

WAYNE H on

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Excellent service!! Thank you

STANLEY L on

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EXCELLENT

DEBBIE D on

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Awesome first experience in renting a storage unit. Will return if we need it again!

JUSTIN W on

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Very helpful

CHRIS S on

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Aaron went above and beyond when I had a small issue come up. Staff was always extra friendly.

NANCY S on

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Staff was superb

MICHAEL M on

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I`ve dealt with 3 different U-Haul facilities in the last week. This facility is in a different league from the others. The staff could not have been more attentive or courteous.

DAVID L on

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Staff was prompt and very helpful

MARIA Q on

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Make me wait 3 hours to change the tire on tg truck

JENNIFER W on

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Management always assisted quickly

LEESHA T on

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Not a very good customer experience. There was a lack of concern for customer needs.

ELIZABETH C on

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Friendly service

BRANDI K on

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The staff onSaturday, June 28th were great. The jerk yesterday is the reason that I would never recommend your company.

ALBERT R on

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You need to ask me about the truck reservation which was horrible and a complete mess and totatlly screwed everything up!!!!

MIGDALIA S on

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Your customer service was very bad and I`m glad to be out of there. I wouldn`t tell anyone about this place. They had no idea about pricing or services.

CRAIG S on

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Staff was very helpful by getting everything we needed in a short period of time.

KENNETH H on

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Really? 200 characters. You don`t really want to hear from anyone, do you? I was concise and 277 characters barely did it. So, another check under No.

NANCY S on

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Very helpful and great customer service.

DANIEL M on

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The lady at the office she very nice,reliable and quick. Thanks

BRUCE B on

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Good facility, very helpful staff.

JARED E on

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Satisfied with experience. I do wish they would prorate everything.

PEGGY B on

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Service was good, facilities were great.

DAWN H on

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The only comment I have is the floor of our unit previously had a car parked in it - OIL all over the floor!That could absorb the mess and damage my belongings. Vehicles in different areas - better!

BRUCE B on

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Friendly efficient, provided good rates for storage

PAULINE D on

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The service was great, and the movers at both ends were awesome!! polite, eager to work, never complained, were a pleasure to work with.

ORES J on

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Very User-friendly. I`ll definitely be returning. Thank You.

JESSICA J on

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Carson was a big help in getting my storage needs taken care of and renting a trailer

KAREN T on

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Purchased 24 access card and never could get in

STEVEN K on

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overall very satisfactory, easy in and out, everything was kept clean

PAUL G on

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Uhaul raised the rates when they took over from Royal which I did not like. I could not access the gate with my access card.

DOUGLAS G on

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When uhaul took over this facility they raised the price 3 times in the first year and reduced the access hours. If you wanted later hours you had to pay an additional amount.

MARK S on

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Professional Staff and access to storage unit very convenient!

DARYL S on

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during the ice storm he was very concerned with my falling so he pulled the truck as close as possible and even let me take his arm so I would not fall thank you Aaron.

CRESSENA W on

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EXCELLENT!We came in @ 4:45PM.15min. b4 closing they waited on us as if the doors had just opened.I came in again. Uniforms so neat clean!They were friendly,smiled polite!!

SHANE M on

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The lighting is poor around my unit. Several light fixtures were not working. The staff was very friendly.

DAWN H on

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1-U-Haul may be priced competitively BUT they notoriously nickel and dime you. 2-Our unit had a car stored in it and thick oil was on the floor, will seep into boxes and possibly ruin items inside.

KARREN L on

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Great staff and service

DENISE C on

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the office personel staff was very knowledgeable an friendly respectable and would b back if need a storage space again

KAREN T on

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The level of customer service is impeccable

AARON M on

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Convenient, clean, easy to access, and an affordable rate. I rented a trailer and moved from interstate and was given a months free rental.... A great storage facility.

STEPHANIE C on

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The facility was well maintained and the staff was very helpful and courteous. I`ll be back should the need arise!

PATRICK M on

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great staff,very helpful!

ASA F on

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It`s bullshit that there isn`t a dumpster to use and are forced to pay to use the only dumpster available.

JIMMIE D on

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Very helpful employees. Great experience,

SHAFIQ R on

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there was no lights inside the storage

KATHY K on

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Was very happy with the service received in Lewisville.

ROSALIE D on

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This facility is so much better than the one down further east on 121. We`ve used the storage and about 3 trucks, 1 vehicle trailer and a dolly -- All Good!

MOHAMMED M on

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Very friendly and prompt service to my service request.

ROSALIE D on

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Seems quite secure.

BRAD W on

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Nice place, friendly staff

CARRIE M on

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Hours of operation were too short. After-hours process was poorly described and confusing.

CHRISTINE B on

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Worst experience ever!!! Poor customer service with constant excuses and lies!! Will never use again!

JOSE A on

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staff needs to smile a bit more and make the client welcome to the property. Also focus on the task they r doing, so that they don`t forget to give the key to the client before they leave the desk.

BRAD W on

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Very polite, and helpful Young Men at the desk. Great customer service.

LOUIS G on

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Very friendly and helpful.

MAX F on

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Slow service. Messed up my reservation.

DAVE F on

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I recently rented a U-Haul trailer. About 2-3 weeks later they attempted to charge me for a storage unit as well. They told me they would look into it and get back to me. This has never happened.

LESLIE K on

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The staff was very helpful not just with me, but with some other people seeming unsure of their needs. It is nice to see customer service in action!

KAREN M on

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Working the moning manager to death had to wait while he set up trucks for 5 local renters. and a leaving storage customer.

HOWARD M on

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Very helpful, wonderful experience.

CAMERON M on

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Really enjoyed our use of this facility and would consider again if needed. Staff was helpful even when we needed to pull an 18-wheeler in to load up our stuff.

ELOUISE J on

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Service was great, facility was clean and a variety of options were offered and all of our needs were met. Very friendly and helpful staff.

KATHLEEN DAWN D on

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When I went to get things out of storage there were mice in the area that ruined some of my things. I had to throw out boxes of towels,a chair had mice droppings on it, .

CHARLES M on

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The Mgr and Office staff provided me a level of service that was outstanding. They were willing to help with everything. I was very impressed!!

GARY H on

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Access to the units need to be a little longer than 7pm in the summer.

RICHARD W on

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My agreement on space and price was changed 3 times by the company. Once the agreements were made, they should have honored it.

FRENECIA H on

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I have never been in a U-haul center where the people were as nice and warm as the people are here. I will recommend to my friends and family. Thank you!

GARY H on

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Good job so far

KATHLEEN M C on

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very helpful and quick to address any issues that came up.

NANCY C on

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all the staff members were helpful and friendly and very informative

WESLYNN W on

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I would NEVER recommend this storage unit. My unit was broken into on Christmas day and U-Haul did nothing. we lost thousands of dollars of valuables, so irreplaceable.

CHARLES O on

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Even though there was a blip in what was available versus what had been promised, the staff was very helpful in coming-up with a workable solution for us.

Jason D on

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Great facility. Conveniently located. Staff was helpful and responsive.

neeti s on

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it was good and fast service.

JIMMY B on

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They had the perfect size unit for my 2700sf house: And it`s climate controlled.

Tiffany B on

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paperwork took a little too long.

DARCI-JO B on

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The office staff is awsome. very helpful and friendly.

Cassie J on

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The two associates were helpful and knew what they were doing. The only thing was the storage unit floor was kind of dirty w/dead bugs, etc.

Kelly A on

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Helpful manager and very clean, safe facility.