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DWIGHT S.Customer Reviews for U-Haul Moving & Storage of Lake Lewisville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Returned trailer same day, continually got calls asking when I was going to return the trailer with no notes of any previous conversations with uhaul representatives and 5 months later get issue resolved and bill with receipt stating they are waiving my late charges………
Stephen L.Nothing, everything was great! Staff very friendly, helpful, respectful and awesome!
VERESA M.I am very pleased with this U-Haul location. The staff is very helpful and has excellent customer service skills. Additionally, they have a large number of supply items available on-site.
JOHN C.All staff were professional and helpful.
audry N.The Uhaul employee asked 3 address proof to give Uhaul. after filling application, he said that he cannot give Uhaul 10ft one. so I asked for 15 ft, he took 1 address proof and gave it. if there is a well-streamlined process that would be great. looks front-end software applications are also not user-friendly. he was struggling to fill out the application.
VISWESH C.Awesome customer service
Walter D. | First ImpressionsWas a very friendly experience over all. However upon renting the storage unit online it said I would get my first month free. Upon arrival I was charged full price for all months and did not get the first month free as shown online . So I was very disappointed and did not stay long.
Amanda N. | Overall ExperienceHelp was Excellent.
IDA B.The truck smelled of smoke
CHRIS J.There were no surprises with my rental. Everything was as advertised and pick-up/drop-off was very fast. I'll be coming back to this location next time.
GARY O.Nothing the team was super friendly and helpful the entire process
DOMINGO S.Excellent service, easy process. Great job!
PAULA T.Staff was amazing!!!
angela D.Great staff! Would do business here again!
James S. | Overall ExperienceVery slow check out process even though I checked in online. The employees were more interested in talking to each other than helping. The check in process was even slower. I drove up and waited like the sign said. No one was outside and no one came to help. I went inside and interrupted employee conversations and had to ask for help. Not a very professionally run location.
wes R.Let your customers know that the u-hauls can no longer be left at another location and have to be returned to where it is rented from.
tanya W.U-haul has come thru again. Their attention to detail is excellent. Reliable, great rates are trustworthy. I have used more than once and they make doing business easy. Moves are stressful and they partner with you to ease the stress.
Brenda G.I originally reserved 9' truck, when I went on my reservation time and tried to do online check-in it made me walk in to store and get assistance. Turns out the truck that was reserved for me was given to a walk-in customer before I had arrived. I was given no choice but to change the truck to 10' however it still charged me with $0.79 per mile when I could have been charged $0.59 with the 9' truck. That mistake was on your team and the customer should not be at fault. Employee apologized multiple times but I figure it still is not fair of that extra $0.20 mile charge.
Min Joo K.All the employees were friendly, especially the one working the counter.
Keith K.very good
orlando s. | Overall ExperienceTerrible service and unprofessional. You could not pay me to use Uhaul again.
KEVIN B.Fabulous Customer Service
KENNETH W.Engine caps were missing and when truck is fully loaded it did not go over 67mph
MONTY M.Friendly people plus great products equal wonderful experience
John H.In the first place I was giving the wrong unit so the unit I had lock was cut on it I wasn’t notified. And I had a key that didn’t work, it was a Hassan going to the office explaining the situation since it should have been told to me.? I’m not sure what kind of people who are working for those company but communication and listening skills are needed. So I’m glad I don’t have anything else in storage and when I told the young lady I was closing the unit she said she would send me information to me by email that she has closed the unit I didn’t get anything. Worst service I have encountered.
Wanda T. | Overall ExperienceVery big nice Uhaul facility. The staff is very friendly and nice. Except the uhaul van was not in well maintained and cleaned as I would like it to be. Overall good rental experience.
DANNY P.The truck shook when driving on highway. One of the tires is out of round or out of balance. Not a good driving experience. I'm glad I wasn't driving long distance.
CHRISTOPHER C.Extend business hours.
DANNY P.N/A
SanQuan P.had broken glass all over the inside, but was easily swept out.
WILLIAM A.Provide discount when you return the truck with more gas than how you get it.
LAZARO M.Excellent service
Juan R.Newer equipment would be my only suggestion.
MORTEN E.I made a reservation for a 6x12 trailer and a appliance dolly. When I got there to pickup the equipment I was told they were out of dolly's. But I could go to a different location and pick one up. When arriving at the other location I was told that they didn't have any available either and sent on a wild goose chase to four other locations. I even tried to downgrade to just a regular dolly. No luck. Ended up just having to buy a dolly at Home Depot. I feel that I should have been contacted about the location not having the proper equipment prior to me showing up to pick it up.
PATRICK S.The girl that was helping me get my truck was more interested in her conversation with another employee and what their friend was saying and doing than she was with helping me. She was friendly just not focused on her job.
JARED W.All the workers were friendly and got me in and out fast with what i needed.
PAUL H.Contact customer before trying to charge $700+ .will be disputing
KIEL M.Great people at that location and will use Uhaul again!
CHASE B.Easy access and plenty of space to maneuver travel trailer. The electric availability was handy at times.
ALAN D. | Overall ExperienceCouldn't be happier. Excellent experience.
William P.Everything about the facility and the employees is great. But the actual service is overpriced. I found a unit at a different company for a third of the price, same size and features.
Andrea c. | Overall Experienceworst service by uhaul, you are here to mint money but not provide quality service. it took one month for my goods to arrive and i had night mare from start to finish. delivery was even horrible, cummunication was worst. will never user uhaul service even if it is cheaper than competitors
vamshi E.Great Job!!
Darrell P. | Overall ExperienceEverything was great
MICHAEL D.The delivery date for the pod was lost and we weren't able to get it until two days later. I had confirmation of the date and address on the drop off date when we loaded up our stuff and then when i called on the morning I had scheduled the delivery there was no record of it at all. Staff was friendly but never had any answers for me and kept throwing blame all around while never offering me anything.
Logan S.I would like to give a shout out to the individual who helped us with this rental. He was of the up most professional in both the rental and return process. We need more talent like his in this world. Kudos!! Bret Luna Luna Technical Sales, LTD
BRET L.Reduce wait time for customers returning equipment. Other than that, GREAT CUSTOMER SERVICE.
Huggins P.Great location for a nice persons assisted me on the checkout and on the return
James C.All the drivers were extremely and knowledgeable
FRANK M.Desk attendant friendly and personable. And that was refreshing!
Rhonda P.The person that help me was very nice. Even though he was the only person working at the front he make sure I was taken care of. This person deserves a raise is hard to have this kind of dedicated people. Thanks a lot.
NANCI A.No instructions and terrible notification system
Kenneth C.You guys “ROCK†Thank you! Matthew Smithers
MATTHEW S.Great team and professionalism
NOAH B.The owner, who helped me out, was extremely nice and polite. She was understaff but made sure that everyone who was waiting understood that she would get to helping us out the quickest she could. Very kind human.
LOUI M.First when I went to pick up my truck me dollys were not there, the truck it's self did not run very good. Secondly when I took the truck back I pulled to the equipment drop off and waited for 15 minutes like the sign told me too, when no one came out I went in stood there for another 5 minutes or so. Then I got my receipt which was wrong it said I had more dollys than I did and also furniture pads they also charged me for another day because I was "late". I called customer service they refunded the extra equipment but could not refund the extra day because they had to get approval, I was told to wait about 3 business days for them to see if they approved my refund.
Elizabeth W.Nothing. You have great management there
Todd W.Owner was wonderful and provided exceptional service.
ANDRE J.Teammates on duty were friendly and helpful. I was easily able to rent a truck, move my stuff from one storage unit to another, close out my old unit, return the truck, and get along with my day.
MICAH L.The costs of the miles it's so expensive.
Carmen R.Rep at check in did not seem like she knew what she was doing. Trailer was parked requiring a 30 point turn to get the trailer out, and it was hard to watch to make sure I wasn't going to hit another trailer. Both employees left as soon as the trailer was hooked up, not providing eyes to help make sure pulling it out of the tight spot was going to go smoothly. Didn't get furniture pads like I was charged for.
DANIEL H.Good people working there. Quick, efficient and took the time to show me how to get in and where my stroage unit was. A group to be proud of their service
James S. | First ImpressionsAngela was direct and efficient. Called me about slot availability, I showed up, signed the contract got it done. Well done.
MELBOURNE K. | First ImpressionsGreat service.
Ricardo R. | First ImpressionsDo not remember the rep that assisted me on my move in but he was friendly and very attentive to my needs
Nanetta R. | First ImpressionsTamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists. Thank you!
TANGELA L. | First ImpressionsAlways a pleasure to to business with
Stephen C. | First ImpressionsVery friendly staff, everyone was helpful and happy eager to please me and I love it.
Alisha M. | First ImpressionsJonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.
nadelya k. | First ImpressionsOverall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand “the system”. Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn’t find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.
Eric G. | First ImpressionsThe employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.
RYAN B. | First ImpressionsI needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.
KIRA G. | First ImpressionsVery helpful with everything that we needed.
lenora h. | First ImpressionsNew employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff’s attitude from a customer service perspective.
Greg W. | First ImpressionsGreat customer service. Made doing business with them easy.
Jacquelinegarnet B. | First Impressions