Customer Reviews for U-Haul Moving & Storage of Lake Lewisville

Rating:

5.0

The tailgate on the truck didn't latch properly

Rating:

4.0

This was not the location that I selected on the website to pick up the truck. Though it was annoying that the pick up location was changed the day before my pick up, the staff at this location was not to blame and did a good job.

Rating:

4.0

Out wait was too long. There were at least 5 people in line ahead of me. Took much longer than it should have! Need more personnel.

Rating:

1.0

This was just a shit show from the start and past the finish!

Rating:

1.0

Greg at this location did his best to make a horrible Uhaul experience tolerating. This reservation was originally set for another location and while I was waiting in line at 8:35am to pick up the truck I received a call from U-Haul telling me that my truck was no longer available. I was confused, because when I made the reservation 24 hours earlier the U-Haul representative confidently explained that the truck reserved for me was not under another other reservation and was onsite at pick up location. U-Haul offered no other explanation but did locate another truck 20 miles out of my way. I requested to return the truck to any location more closely located to my home and the original reservation and was told that would not be possible. Greg called his supervisor to ask for special consideration based on the facts that U-Haul was at fault with no luck. So, from no fault of my own, I had to drive 40 miles round trip out of way to pick up and return a truck which cost me more in mileage and gas. This is just horrible customer service, and yes I was offered a $50 credit but that does not cover the cost and travel time to pick up and return this truck. The only reason I made this reservation is because my daughter made a reservation 2 weeks ago for April 30th pick up at 8:30AM and received a call on 4/29/22 notifying her the pick-up time was being moved to 2:00pm. Poor communication and just a complete lack of empathy for those who are left to deal with the stress of last minute changes that were not caused by their changes, but by poor U-leadership.

Rating:

5.0

Very Professional

Rating:

5.0

Quickest more effective process i have experienced thus far. I have used UHual alot, but this location was the best experience.

Rating:

5.0

Nothing! I had a great experience.

Rating:

5.0

Excellent!!!

Rating:

5.0

Reimbursement for late arrival would be good.

Rating:

3.0

This was the first time I had returned equipment more than 12 hours before expiration of rental and then received a call and message stating that the rental equipment was overdue. One of the dolly taillights did not work, Before this incident, I had previously used this location without any problems

Rating:

1.0

Have someone who can be there to train who employees don't know the job. These two guys where clueless. One was very tired and almost falling asleep.

Rating:

2.0

I called and a guy with a English accent was really professional and polite. He informed me my uhaul rental would be at the Lewisville location. Upon arrival there was no one in the store. There was only one person working. And when he finally decided to come back in he didn't even acknowledge my or my stepsons presence. So after about ten minutes of waiting he was free from helping a person (I think?) I told him my reservation number and gave him my name and he had no clue what I was talking about. He even spoke to me as if I was an idiot and didn't know where I was despite the fact that I can follow directions quite well. Then I am informed that there are no Dolly's to use and that if I needed one I would've had to buy one. Even though the gentleman I spoke with over the phone prior to coming here said I could rent one. Then as I get in the truck I noticed the gas gauge and that It wasn't quite Full. But I didn't care at this point as I only had a few hours to move and I was just glad I got away from the uhaul building and employee. When I went to drop the truck off another woman was also dropping a different truck off and so she spoke with me and said the employee had also given her grief. And that's me being polite and not using her words which weren't exactly pleasant comments. I could get past all this had I not gotten an email the following morning regarding my final reciept. I was charged more than what I was quoted for. Which did upset me but it set my mindset for the future. In case you haven't understood my review, I will NOT be returning to this location or maybe even uhaul in general. This experience was one of the worst I've had in a while. If this is the way uhaul treats it's customers then I will have no part with them, nor will I use their services in the future. With all that said I still wish you the best. Maybe someone can fix the issues that are going on with that location. Thanks and have a blessed day.

Rating:

1.0

I'm truly disappointed with this location... The service has went down as well as the overall cleanliness of this location...The restrooms are horrible...I walked to QT several times because of how dirty the restroom was..The units haven't been swept nor moped in months...I'm in the process of combining my units and I found mice dropping...Unacceptable...I've been in these units for several years and this is the 1st that I've experienced any type of issues..I can tell that the store manager has changed...Things need to change quickly...

Rating:

5.0

Very professional

Rating:

5.0

Excelente atención de la gente que me atendió antes y después, excelente atención

Rating:

5.0

I had to repeat some information to the desk person that I had already filled out online....would be better if I did not have to.

Rating:

5.0

Shalien was awesome and big help. You need to work with traffic because they tried sending me to place on Heron and it was closed down so call back to we're we originally request pick and they was able to assist me.

Rating:

2.0

The customer service agent started off friendly, but they did not have enough furniture blankets for my reservation, she told me she would give me some of the new ones, I would just return them, but she only had 10, I requested 24. or she told me I could go to another store and pick them up, which was not an option, as I was on a time crunch. Then when she printed my contract, the rate for the blankets went up from $20 for 24 to $32 for 10. I told her that it wasn't correct, I wasn't going to pay more for less. Then she rolled her eyes, had to make a call, which she did on speaker and it was obvious that she was annoyed. She then loudly said she should have just gone home. I know that this young lady felt as if she was doing something "nice" for me, but I had a reservation, if it wasn't available, there should be another solution offered. The truck had very worn tires, the suspension was pretty much gone. The tank was 1/4 full. The truck didn't feel safe at all and we had to make an 8 hour drive. I never received a thank you, good bye, safe travels or anything...she handed me the contract and walked away. I asked another employee if I was good to go. He told me yes. I wasn't rude, I was matter of fact, I told her I wasn't trying to be difficult, I just wasn't going to pay more for less. I am a professional sales manager, I would have been horrified if an employee behaved in the manner of the sales clerk. She was very pleasant until I challenged her on the rate, than her entire demeanor and personality changed. Very unprofessional. I know that you don't often have repeat business, but you never know which customer comes in that has influence over others and gives referrals. I am a divisional sales person for senior living, I have 61 locations all over the southern part of the country, with about 7400 apartments, we give moving company referrals all of the time. I certainly wouldn't refer anyone to Uhaul from this experience. I have had previously had great experiences with Uhaul, this is an exception.

Rating:

5.0

The truck pulled to the right hard. It needs an alignment and the wheels balanced. You should maintain your trucks better.

Rating:

5.0

"THE" Best Moving Experience

Rating:

5.0

Exceptional staff. Everyone was pleasant and willing to work with any situation to keep the customer pleased. Thank you Juan R. Your patience knows no bounds.

Rating:

3.0

Under staffed

Rating:

5.0

Special thanks for the added attention from the employees when I had to bother them as they were getting into their cars to leave to help me figure out the pin. Moving is no joke especially when during an emergency. Much thanks again!

Rating:

1.0

Other than constantly being blocked in from people who didn't even belong here and having my property stolen, and being told I had to get the police involved to see security footage, it was great.

Rating:

4.0

The young man who checked us in needs to speak up. He spoke really quietly, though he was very friendly!

Rating:

4.0

The online check in did not accept my imputed information. I ended up going inside to get it done. Also, the vehicle number given to me was blocked by another vehicle, so I still had to go inside to resolve the issue. However, the staff was polite and helpful. They took care of everything, and even adjusted my time. I brought the car back an hour later and the courteous employee told me that was okay and there would be no extra charges. I received my updates charges go email. I would recommend U-Haul to others. The vehicle was clean, comfortable and affordable.

Rating:

2.0

Staff straight up ignored me with a returned trailer in the drop off area. I dropped the trailer myself and ended up late to an appointment two hours away in Oklahoma.

Rating:

5.0

Everything was great!

Rating:

4.0

Very efficient pickup and delivery process from TX to CA. I was very pleased with the whole experience. The container was safe and goods arrived unharmed. Much better than pulling a trailer for a 20+ hour drive through winds and mountains.

Rating:

1.0

Better customer service she was rude I've never had any issues where ever I rent and I rent weekly.. With this recent experience has changed my mind

Rating:

2.0

Actually clean the Uhaul. There was a piece in the cargo from a previous move.

Rating:

1.0

Quit liying, and misleading your coustmers. Especially the agent Angela Harris in the Lewisville, Tx and Tiffani page.very rude and lie.

Rating:

4.0

The rep who helped me pick the truck up was super nice. I will definitely recommend this location to others.

Rating:

1.0

I have photos of my storage items inside the storage unit and have posted them on social media. They speak for themselves. I reported the issue multiple times and was offered no reasonable solution.

Rating:

5.0

It looks like I was charged a fuel fee, I was told to ony fill until quarter tank so I'm not sure where it came from

Rating:

5.0

Not getting a printed contract caused problems at the drop location. The printer was not working. I was not able to leave the contract in the drop box when I returned it one day early so I did not get a refund even though I took pictures and called the 24hr help number.

Rating:

5.0

Very professional people working at the location

Rating:

4.0

At first the personnel was short with me, had to ask to be checked in because an attendant wanted to send me an email of my final check in but I asked to be checked in. There was no other customer in the store but me so why she didn't want to check me in right than in there is beyond me, I had to ask to be checked in. I wanted my final bill up front not email to me. After all that I was charged again when I told I wouldn't be because I had to extend my reservation because of inclement weather I wasn't able Tetons rental on said date. Even tho the location was closed the day of my said return date they still tried to charge me but at the end of all this I was rectified of the charges.

Rating:

1.0

The place was a messy only two workers there, the manager couldn't find the trailer took forever until I get it. When I went returner I wait at least 30 minutes and nobody could help me so I drop the trailer there and I by myself desconectes the trailer and was very heavy.

Rating:

5.0

Not my original drop off location. I called the number provided and left a message. Phone call was not returned. I then selected this office to attempt return. They were polite and very helpful.

Rating:

1.0

Returned trailer same day, continually got calls asking when I was going to return the trailer with no notes of any previous conversations with uhaul representatives and 5 months later get issue resolved and bill with receipt stating they are waiving my late charges………

Rating:

5.0

Nothing, everything was great! Staff very friendly, helpful, respectful and awesome!

Rating:

5.0

I am very pleased with this U-Haul location. The staff is very helpful and has excellent customer service skills. Additionally, they have a large number of supply items available on-site.

Rating:

5.0

All staff were professional and helpful.

Rating:

2.0

The Uhaul employee asked 3 address proof to give Uhaul. after filling application, he said that he cannot give Uhaul 10ft one. so I asked for 15 ft, he took 1 address proof and gave it. if there is a well-streamlined process that would be great. looks front-end software applications are also not user-friendly. he was struggling to fill out the application.

Rating:

5.0

Awesome customer service

Rating:

4.0

Was a very friendly experience over all. However upon renting the storage unit online it said I would get my first month free. Upon arrival I was charged full price for all months and did not get the first month free as shown online . So I was very disappointed and did not stay long.

Rating:

5.0

Help was Excellent.

Rating:

2.0

The truck smelled of smoke

Rating:

5.0

There were no surprises with my rental. Everything was as advertised and pick-up/drop-off was very fast. I'll be coming back to this location next time.

Rating:

5.0

Great staff! Would do business here again!

Rating:

5.0

very good

Rating:

1.0

In the first place I was giving the wrong unit so the unit I had lock was cut on it I wasn’t notified. And I had a key that didn’t work, it was a Hassan going to the office explaining the situation since it should have been told to me.? I’m not sure what kind of people who are working for those company but communication and listening skills are needed. So I’m glad I don’t have anything else in storage and when I told the young lady I was closing the unit she said she would send me information to me by email that she has closed the unit I didn’t get anything. Worst service I have encountered.

Rating:

5.0

Easy access and plenty of space to maneuver travel trailer. The electric availability was handy at times.

Rating:

4.0

Everything about the facility and the employees is great. But the actual service is overpriced. I found a unit at a different company for a third of the price, same size and features.

Rating:

5.0

Great Job!!

Rating:

5.0

Everyone was always so kind whenever I had questions, thank you so much for making my storage & moving process so easy! I will definitely be back in the future!

Rating:

5.0

Moved out only due to increasing pricing not in line with the area and market. Found a comparable place $48.00 cheaper per month.

Rating:

5.0

The staff was very kibd friendly and knowledgeable. They really made it a very quick and easy move.

Rating:

5.0

Good people working there. Quick, efficient and took the time to show me how to get in and where my stroage unit was. A group to be proud of their service

Rating:

5.0

Nice work

Rating:

4.0

There was one customer service rep that was truly amazing… Angela! The rest were lacking in customer service skills. It is ridiculous how customer service has gone way down over the years. One rep needed to go outside to assist the customer in front of me; instead of saying I’ll be right back to assist you…. She looked at me and walked out the door…leaving me in the building alone…smh

Rating:

2.0

Tamesha Scott was extremely rude .She texted and messaged me from private email meaning there's no record.She basically stole me and my daughter's belonging our clothes and memories.I told her when I was given the fee month that I would be ending my stay when month was over. She said I never did and let the bill accumulate for months to where I had to pay over 1,000$ to get it back when I was led to believe that it's was only the late fees so I can get it out..Why would I want to let my bill go to over 1,000$when we was homeless and couldn't pay even 100$. She ripped me off locked me out instantly. We lost items we really cared about because of her actions. I hope tamesha and U-Haul are happy for the couple bucks they made off my unit ..the sentimental value was priceless.

Rating:

5.0

I’m not sure if there were cameras in the actual building. I was in building 7. If there weren’t cameras than I would suggest that since I was alone with my disabled son. Cameras add a sense of security.

Rating:

5.0

Everyone I was in contact with here was always very polite and professional. The facility was clean and well taken care of. I recommend this facility for everyone that needs their services.

Rating:

5.0

Great staff, clean safe facilities and the manager Tamesha goes above and beyond.

Rating:

5.0

The two ladies that assisted me at this facility were wonderful. They were very friendly, polite, and professional and were able to set me up for a storage unit very efficiently. The storage unit and the building it was in were clean and very well maintained.

Rating:

5.0

Angela was direct and efficient. Called me about slot availability, I showed up, signed the contract got it done. Well done.

Rating:

5.0

Friendly staff.

Rating:

5.0

Great service.

Rating:

5.0

The staff alone made this facility great but the prices and plans for u-haul are crazy high.

Rating:

4.0

Just always had a hard time getting in contact with the facility via phone.

Rating:

5.0

Do not remember the rep that assisted me on my move in but he was friendly and very attentive to my needs

Rating:

5.0

We were there at 8:30ish on 3/8. I didn’t catch her name, but the woman who helped us was awesome. Very patient and friendly and accommodated our needs.

Rating:

4.0

Tamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists. Thank you!

Rating:

5.0

Always a pleasure to to business with

Rating:

5.0

I really appreciate the service and staff. Thank you for all you have done.

Rating:

5.0

Very friendly staff, everyone was helpful and happy eager to please me and I love it.

Rating:

5.0

The manager was great to work with.

Rating:

5.0

Amanda and Alyssa were both polite, knowledgeable and patient. The General Manager Tamera Scott shows genuine happiness and courtesy, thankful for my repeat business.

Rating:

5.0

Jonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.

Rating:

5.0

I use the storage unit as my warehouse for my event business. It allowed me to grow my business by giving me access 24/7.

Rating:

5.0

Un lugar seguro, limpio, accesible y amigable el cual Cual quiera puede dejar sus pertenencias. Martha Duarte.

Rating:

5.0

Excellent, efficient and careful move to the new facility. Very professional movers. Excellent experience!

Rating:

3.0

Gate issues

Rating:

5.0

Clerk was very pleasant, attentive and knowledgeable

Rating:

3.0

Overall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand “the system”. Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn’t find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.

Rating:

3.0

We had mouse damage and poop on fabrics and stuffed animals that were in cardboard boxes.

Rating:

3.0

Never answer the phone or emails.

Rating:

4.0

The employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.

Rating:

5.0

I needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.

Rating:

1.0

Duplicate bank account charges after storage unit move out and release by manager. Fraudulent account credit receipt given to renter and bank account charged again day after (Move out notice form not

Rating:

5.0

Customer service were very nice.

Rating:

5.0

Very helpful with everything that we needed.

Rating:

3.0

Short staff, excessive wait time for assistance, csr need knowledge

Rating:

4.0

New employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff’s attitude from a customer service perspective.

Rating:

5.0

Great customer service. Made doing business with them easy.

Rating:

5.0

From the moment I moved into the storage until the moment I left, I never had issues. Great staff.

Rating:

2.0

Difficult to drive coach out of facility. Main entrance often blocked by rental trucks and trailers. Back gate has drop off that caused coach to drag when driving out.

Rating:

5.0

I had a hitch installed on my 2019 Jeep Grand Cherokee. The service was great and the people at the shop were great also. Alan in Irving Texas

Rating:

5.0

Very professionally run facility

Rating:

4.0

Everthing was perfect, but one thing., after I moved out one day before my contract ended, I returned the key-pass to the office staff and three days later they kept charging me for another month.

Rating:

1.0

.

Rating:

3.0

Understaffed at busy times

Rating:

2.0

Additional Personnel is needed to serve customers. My move in appt was at 11 but did not get U Haul containers until much later at around 1 pm. Manager was very apologetic and nice but I lost time.

Rating:

5.0

Tamesha is an excellent mgr and the perfect upgrade this location needed.

Rating:

3.0

There were always issues with the gate and my card didn't work many times. Once I got a remote, it would only open one or the other gate.

Rating:

3.0

There was a fair amount of misinformation. I tried to explain but there is a character limit to what I can write. Miscommunication between booking and staff in my opinion.

Rating:

4.0

grea

Rating:

5.0

Storage facility was convenient and less expensive than other alternatives, even with a small rate increase that occurred the month after we moved in.

Rating:

5.0

These comments are based on my impression from the moving helpers I contracted thru UBOX. Thank you very much for adjusting and accommodating the last minute decision to avoid the thunder storms!

Rating:

5.0

Good job

Rating:

5.0

Best UHaul facility in the area adjacent to place to refuel. Really efficient and knowledgeable TEAM!

Rating:

3.0

The box was supposed to be delivered to Grapevine, Tx. I called to make sure that will be done but we had to drive to Lewisville several times in order to empty it. We found that very inconvenient.

Rating:

3.0

Really need more people there to help....answering phone service was very poor

Rating:

5.0

Everything was really great and the staff was so helpful.

Rating:

1.0

Was charged for monthly storage of U-box because the location did not have a fork lift driver to load unit. Also was told unit would be ready for pickup a specific day. not ready in time.

Rating:

5.0

Staff was great and very helpful

Rating:

5.0

The lady working the front was awesome!

Rating:

5.0

U haul made my relocation very easy

Rating:

4.0

The u-boxes arrived safely and in excellent condition. Nita was very pleasant and accommodating at delivery. Kaydi was also very helpful and pleasant to work with in the office.

Rating:

5.0

Thanks

Rating:

5.0

Friendly and very helpful with all my questions.

Rating:

5.0

Overall a good experience

Rating:

5.0

Ms flowers was very helpful and friendly

Rating:

5.0

Everything about our experience was wonderful. Staff and delivery drivers were friendly and helpful.

Rating:

5.0

We used Ubixes and the service was wonderful. Scheduling was easy,,pickup and delivery were done on time, and the staff and drivers were so friendly and helpful.

Rating:

5.0

Nita was extremely helpful and friendly!! Will be reaching out to Nita for any future U-Haul questions and services.

Rating:

5.0

Great people!

Rating:

5.0

n/a

Rating:

5.0

If I ever need a storage unit again I will go to Uhaul first!! Nothing but friendly and professional people. Love the 121 and main office each and everyone nothing but nice to me. Thank you U haul.

Rating:

5.0

Excellent! They took a lot of stress out of our move.

Rating:

5.0

Great

Rating:

5.0

Best storage experience

Rating:

5.0

Staff was great

Rating:

5.0

Staff is great. I told them what I needed and they came up with the best solution for me at the lowest price. Best storage experience I’ve ever had.

Rating:

5.0

They did a great job

Rating:

4.0

The light in the climate controlled building does not stay on long enough. I would have to walk from my unit down the hall to activate it again. For senior citizen it was not a good situation

Rating:

5.0

Staff is friendly and very efficient. Very well maintained.

Rating:

3.0

O

Rating:

5.0

UHaul moved us May 2018 from Sacramento to Lewisville TX. Loran and Tina were professional and available for us to access bins as needed in the 4 months of storage. Service was excellent!

Rating:

4.0

None

Rating:

5.0

Great

Rating:

1.0

Staff were unresponsive and never returned my call. The main Uhaul tried several times to contact the local office with no success, left a message but it was ignored. My shipment was late. Horrible.

Rating:

5.0

The only interaction we had with Lewisville staff was with the delivery of our UBoxes. The ladies were very friendly & knowledgable.

Rating:

5.0

Great Customer service....

Rating:

4.0

They were great to work with!

Rating:

5.0

Super helpful friendly staff

Rating:

5.0

Everything was good.

Rating:

5.0

It was great

Rating:

5.0

The Ubox representative Nita was nothing short of amazing! She made time in her busy schedule to drop off our boxes at our new home on very short notice. She is a great asset to U-Haul, thanks Nita!

Rating:

5.0

The UBox service worked very well they shipped the boxes from CT when they said they would, delivered on time and picked them up on time. The driver was very pleasant. I would recommend.

Rating:

5.0

I never saw the facility as I did the UBox service. I wanted to shout out to Tina, who delivered, and Crystal for fixing a mistake and taking care of us. Thank you both for excellent customer service.

Rating:

1.0

the entire Uhaul experience - from start to finish was poor. I will never use nor recommend using Uhaul again.

Rating:

1.0

If you’d like: cumulative 15 hours on hold, utter lack of customer service, being billed 5 times for the same move, misplaced uboxes, corporate apathy and unreliable scheduling, go ahead.

Rating:

1.0

This may be the most poorly run company in America. The problems are systemic as it spanned three separate locations. Each one worse than the prior. Do yourself a favor and choose Pod over Ubox. Awful

Rating:

4.0

Great service!!!

Rating:

5.0

A+++

Rating:

5.0

A+ Customer Service!

Rating:

5.0

The assistant manager Lora is the best!

Rating:

5.0

U-HAUL #1 in U.S

Rating:

4.0

The on-going problem with the gate did not make it feel especially secure. In the 3 months we rented, we saw them working on the gate several times, and that was the times we saw.

Rating:

4.0

n/a

Rating:

5.0

While we never visited your facility, your employee Nita delivered our Ubox to our residence. She did an excellent job. She communicated with us, kept appointments and handled our Ubox carefully.

Rating:

5.0

Employees very helpful. Got the trailer hooked up in a reasonable amount of time, and disconnected almost immediately upon return.

Rating:

5.0

Nita rocks

Rating:

5.0

This team always does a bang up job. Great work!

Rating:

5.0

All service representatives and delivery personnel were very friendly and helpful. Everything was on time and as promised. Great experience.

Rating:

4.0

Nita, who delivered and retrieved our UBoxes was excellent. On our initial visit to your store, we had to provide name, address, and phone number before clerk would give us any info. Not very friendl

Rating:

4.0

Nice job. Drivers were excellent

Rating:

5.0

Both drop off and pickup were super easy