Would have given an excellent, however needs better lighting. Had to walk down dark hall to wave my arms to make light come on. If I were in my storage for an extended period, the light would go off leaving me in darkness. Rather frightening for a single female
Lori J | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lake Lewisville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service at this location was excellent. Only issue was trailer floor was a bid dirty (sticky) inside and had to wash it out before we could put anything in it.
DAVID MThis was the perfect experience. The trailer was exactly what we needed for an international move. Everyone should use U-Haul!!
TYLER VSheila has been very helpful.
Holly C | First ImpressionsThe young lady took over 45 minutes to help me the day I arrived. She asked 5x for my Drivers License and acted totally incompetent in trying to get me registered. Later I found out she was charging me double what I had agreed to because she got the size of the storage wrong.. When I confronted the manager about my bad experience and overcharge she said she was sorry but she was gone on vacation and the girl was new. I’ve found most managers don’t leave their business in such incompetent hands! I can only imagine how many other people using that uhaul have not yet discovered the same problems with their billing. I was told the first month was free and it was NOT free and if you leave one day later you’re charged for the whole month because they do NOT pro-rate the amount owed.
Jaleta T | Overall ExperienceWhen I rent a vehicle, I expect the tank to be full. When I return the vehicle, I would expect to bring it back full. When I picked up my vehicle I was told to return it as is 7/16 full. Really? I was told I could leave more gas if I wanted? Really? Donate more gas because you cannot provide me the convenience of a full tank? Do you consider how challenging it is to fill a vehicle to 7/16? I have to turn off vehicle, fill it partially, stop pumping, turn on vehicle, measure how much gas register on the meter and determine if more is needed. The rinse and repeat that process until the correct amount of gas is in the vehicle. Honestly, I think this is done on purpose so that UHaul can get more gas back from paying customers than they provided creating a new benefit for the company. To me, it’s not doing the basics. At a restaurant you expect salt and pepper on the table. In a vehicle rental company, you expect to have a full tank gas in the vehicle vs put the burden on me. I did get 7/16 as required but I would not recommend a company that either has a disregard for the customer experience or tries to extract more money from the customer. Either way, you all could do better.
Eddie CVery great customer service
TENISE LI was persuaded into renting a truck from them when I already had a truck to which I ended up with a 500 dollar bill all because the tow dolly was not functional on the right side and to which the employee told me to go ahead and leave with the tow dolly after convincing me to rent a truck from them to which she said that would correct the issue. However it did not and I now have a 500 dollar bill for renting a truck that I never needed but the employee pushed me to rent it. I just needed the tow dolly and nothing else. Please help me with a discount on the fees that I have been charged.
Jeremy LFast service, in and out quickly. Pleasant employees!!!!
ERIC TWonderful experience all around. Thank you for helping us take the hassle of moving our stuff to Florida!
Laura GClean the muddy equipment. Fix uhauls reservation. Process so customers aren’t sent 30mins away from reservation location. Still waiting on a call back from the manager
BRIAN MI rented the truck six weeks in advance, along with a utility and a furniture dolly. When we got there, they had no utility or furniture dollies. The girl who checked me out seemed to care less that I was there and that they didn’t have the dollys I had put reserved. She told us to inspect the truck. Any prior damage would be marked with a yellow sticker. We found no yellow stickers, but we did find damage on the truck. This is probably the worst experience I’ve had with U-Haul and I have used them a lot over the last 10 years. Horrible service!
Fran Bthe delivery experience at a uhual location in years, I usually dread it, this was smooth and easy
Keith SMoving is never convenient however, your services made the move a smooth and easy one. The staff was kind, professional, and they knew how to guides me and my husband. Thank you for everything.
NONA J | Overall ExperienceAwesome
JUDITH CThe office staff were amazing very helpful and professional in assisting me to close out the storage after my brother passed away. Thank you for having a great team working for U-Haul Storage. I have been a faithful supporter of U-Haul Storage in Denton, Lewisville and Frisco for over 45 years. I only rent Storage with the Best U-Haul Storage Facility. Thank you for providing me with the opportunity to share my experiences.
Vicky D | Overall ExperienceJenny, was super professional in her demeanor and experience of him getting me out the door. She made certain that the equipment was top-notch before checkout. LEdwards “Go NAVY ⚓️”
LEMONTE EYoung lady that helped us was amazing
Cindy E | First ImpressionsThe manager and staff were super friendly, helpful and patient. I had a few laughs with the staff and a couple of customers. They went beyond the call of duty. I highly recommend this U-Haul location to anyone!
Monus S | First ImpressionsLady on the phone was very rude after I had gone to two location looking for the trailer I was needing, i was never told that it would be an another location
JENNIFER RAN AMAZING EXPERIENCE FROM START TO FINISH!!! JENEEN WAS AN ANGEL!!! I had a complicated move, but Jeneen stepped up the plate and hit home runs with every single issue presented to her. She has a calming presence yet moves quickly, and there is no doubt she is constantly working the problem with the ideal outcome in mind. I didn’t have much interaction with anyone else at this location because Jeneen did everything we needed, but I hope that all future visits are as incredible as this one was. We can’t thank you enough…A BILLION STARS!!!!
JASON SNothing she was excellent.
JOHN SThis is my favorite location, not because of location, but because of customer service and professionalism. When I reserve auto transport, the associate is very kind enough to secure my car onto the transport. And provide instructions on safety checks I can do myself.
ROBBIE MPrice was just too high for an 8 x 10 non-climate controlled unit.
Pam H | Overall ExperienceGreat service.
MARK YBecause my belongings are damaged
EUGENIA S | First ImpressionsImmediate service. More than one person at counter.
MICHAEL BThe stench was overwhelming as soon as you walk in building. Mice got in by the back door the hallways stayed filthy all week. There's a U-Haul thermometer on the wall that shows what the temperature should range between. I took pictures and send emails at the usual nothing. U-Haul's customer service is just worthless. I used to get U-Haul hitches. they made a mess of that too. The whole U-Haul business model has dramatically declined over the years.
darren p | Overall ExperienceGreat service and attendant
DANIEL Kgreat business
Daniel G | Overall ExperienceEveryone was very helpful
JOANN T | First ImpressionsEverything good
CAL HI had a U-Box. Everything was good but the customer service was lacking.
Charquel GPeople on front desk terrible services i think him need more Training super Bad services hi no set to me that link before I live front the Yard
ARTURO MTodo en orden y limpio y seguro
Saul G | First ImpressionsExcelente
HOMER PEasy ordering and counter service was super friendly and helpful
TAWNYA GThe entire rental process was an awful experience. From adding a cash payment from another customer on our account, to multiple charges on multiple cards. Nothing was smooth and I still don’t know what we were charged from or why the card on file wasn’t used.
CYNTHIA FThe customer service I experienced was excellent. I will certainly return for future needs and will recommend U-Haul to my friends and family for moving and storage.
KENNETH CGreat customer service and thank you 😊 for helping me
TRAMEKA F | First ImpressionsKeenan was exceptionally helpful and knowledgeable. He ensured I was completely taken care of and well equipped for my move, and his expertise and customer service was second to none.
DANIEL SI love this location because the check out is fast. The staff is very courteous.
David GYall good
CURTIS BIncrementar el número de unidades vehiculsres disponibles para los clientes.
ONIO VWe just need a car wash for our trucks
Joe R | Overall ExperienceI would recommend this location because the customer service experience was Great!!
LUCIA JEasy return process!
GORDON HFriendly, helpful, courteous staff.
TIMOTHY WThanks
Yolonda R | Overall ExperienceGreat people
doudlas m | First ImpressionsAll the staff were helpful and very professional they did a perfect job filling my needs. -O & m towing
OMAR A | Overall ExperienceFriendly customer service easy to work with
STEPHEN RExcellent customer service at the desk!
JAMES PThank you!
ROSE FEasy transaction. In and out quick and staff was very polite and helpful.
DAVID CThe gentleman who unhooked the trailer was extremely nice, helpful, and informative. Great guy!
DOMINIC YThe 2 women who helped me were very kind and professional. We had one minor hiccup with the first trailer but quickly switched to another on site and all was well for my 1000 mile journey towing my precious new car! This location seems to be well stocked as well.
MICHAEL BVery nice people. Told me where to park and un hooked the trailer.
TOMMY H.
MICHAEL JA quote was given online for 69., final paid amount was 123. After a 22. charge was added for an after hours service fee, no one was at the drop off location and it was returned earlier than expected. Not happy!
RHONDA FQuick to get everything don and very friendly employees
ALFREDO RThis location has a large inventory of trucks. The rental check out and return check in was fast. Great experience.
DAVID GHaven't been here long enough for anything but initial impression but everything seems to be very good for my purposes. I have no idea about the access hours and this is important to me. I've been preoccupied with the move here and my residence and peripheral issues.
Cory C | First ImpressionsI want to give a shout out to the customer service in your facility. Everything was handled great. I felt confident and the professional attitude outstanding. Thank you
Donna V | Overall ExperienceMore lighting in storage area
Jesse B | Overall ExperienceWendy Jimenez was the person that took care of me. She did an excellent job making sure to inform me of every detail I would need to know about the property. She was very thorough and knowledgeable and made the process go smoothly. I will recommend to my friends to see her for their storage needs. Thanks again Wendy for all you have done!
Lance D | First ImpressionsEveryone was very helpful. Enjoyed the experience.
Sandra M | Overall ExperienceThey all deserve a good reward for treating customers with acceptational service. I am thankful for their harfwork and dedication
KENDRA G | First ImpressionsI love the employees there. Friendly and helpful.
DEBORAH G | Overall ExperienceStaff very friendly and always helpful
PATRICIA J | Overall ExperienceThe staff here is always very, very helpful
Devin R | Overall ExperienceNo clean restrooms, for consumers.
Shirley W | Overall ExperienceEveryone was polite and helpful when I asked questions. Thank you very much
Donna V | Overall ExperienceN/a
WILLIE B | First ImpressionsHad all of our household stuff stored there for almost 2 years while doing an out of state move. Very clean our furniture and the rest of our household was just like the day we put it in. The people that work here are very accommodating fantastic to work with and a smile on their faces. It was so good to have a business that is there for their clients. A plus all the way and highly recommend them
Ramond G | Overall ExperienceThe customer service is amazing
Aneta S | Online Move InVery clean units
Jason B | First ImpressionsHad the worst experience for over 2yrs dealing with a unit I let go of and they were still trying to charge me for even though there was a contract signed showing I let go of the unit.
Jessie R | Overall ExperienceEvery thing was good only problem was the rent keep going up frist it every 6 month the every 4 mos to 3mos
Minga R | Overall ExperienceSince Lynn took over the facilities were much cleaner and staff showed much more knowledge and appreciation.
Jerry S | Overall ExperienceThank you for all your help
Michael M | First ImpressionsFor someone who needs a storage unit and has never been (spoiled) by better aesthetics and service(from a different uhaul location) this is an "okay" location. The BEST customer service in the handful of years I have EVER received at this location, was the day I closed my storage unit; not even from the day I opened it, which was an awful mess.
KIRA G | Overall ExperienceI’ve had storage units with Uhaul so long I can’t remember I’ve rented so many trucks and trailers I can’t keep count I have two different Uhaul offices here in Lewisville and both counters are very friendly and professional to work with- I sure would like a discount for a truck to drive one way to Tampa Florida for a two bedroom house
Teresa W | First ImpressionsI do refer y’all to others.
Debbie G | First ImpressionsShawn - Very helpful and courteous in assisting me with my storage. Awesome employee!
Jamie P | Overall ExperienceThe staff here was very helpful/friendly and professional in helping me. Thanks for a great experience.
Darleen F | Overall ExperienceGreat customer service!
Michael M | Online Move InVery friendly and helpful
DEBBIE S | First ImpressionsThe only complaint that I have is that one of the entrances was always blocked By the employees so you had to drive around to the other entrance.
Laseana H | Overall ExperienceWhen first viewing and choosing a storage unit, a staff member should accompany you.
Pam H | First ImpressionsGREAT GREAT CUSTOMER SERVICE!! DEFINATELY WILL BE BACK!
CASSANDRA G | Overall ExperienceThe Manger Lynn Torres & Sheila provided excellent customer service & service recovery. Thank you.
Sayeeda H | Overall ExperienceFast and friendly service.
Danielle G | First ImpressionsI think the last time I started renting from yr 2020 or 2021 can't remember 🤦🏻♀️I've rented from you guys before weather was a unit or a vehicle I've always love coming back to u being is so much easier to stop by rent a truck or a unit without any stress at all. I will miss u hopefully I'll be renting u again, but not to soon😂. Thank you for being part of my family all these years
Marilyn M | Overall ExperienceExcellent storage to rent
Francis D | Overall ExperienceThe whole staff was very welcoming. The young men are so courtesy and well mannered… Facility was very clean and they made everything easy
Claudia H | First ImpressionsI love how the staff were really to attend to your needs.
deborah s | Overall ExperienceStaff from the GM to the employees were friendly and helpful
David B | First ImpressionsGreat crew and facility!
Richard G | Overall ExperienceGreat people to deal with……Top to bottom.
Marshall B | Overall ExperienceWendy was amazing! I have a unit at another location, but this was by far the smoothest and easiest experience I’ve had so far.
Shannon V | Online Move InNone
julier s | First ImpressionsLots of water damage; rats had a field day.
Elias W | Overall ExperienceManager was awesome helpful and staff
Gary B | First ImpressionsMy entire move was horrible. I will never use Uhaul again for my moving needs. Broken down truck. Missing equipment and storage unit not ready. Missing lock. Such a mess.
Katrisha M | Online Move InI love how hard the employees work to give a wow experience to the customers. U haul' s torage is very pricey. Besides that they have great customer service. I appreciated that. The head store manager rocks. With his beautiful smile hae fixes everything. Yeah u haul'. .
Michelle J | Overall ExperienceGREAT STORAGE
eric m | Overall ExperienceWhen I rented unit 224 I was offered 1 month free from renting a trailer to move back from Working in Pennsylvania on March 13th. I was told I had to pay for April to move in. I paid April & moved in. The unit had dirt & trash inside the unit & outside from a bad door seal & located in the corner. April 13th my Debit card was charged again for April & wasn't supposed to be billed until May 13th. I Called the main office from online# & the lady agreed ì shouldn't have beeen charged. I called the store on the 14th but was told the manager was out until Monday but would call me back. Donnie never did call back. I went to the unit on the 17th & when I opened the door it the floor & all my stuff & bed was covered in dirt, trash & mice & rat feces. The manager Donnie went to the unit & told ne he would find another unit or credit me . After several days he offered to repair the door and Clean up or I could move to another unit. Never did follow-up with crediting the double charge. On Friday 21st I moved to another storage facility but Donnie was not available Nor returned my call. I have disputed The duplicate charge & Asking for April to be prorated from 13th to 21st and credit by bank account.
Frank F | Overall ExperienceR v was broken in two and I lost three hundred dollars worth of tools. It was not the fault of your staff.
bob b | Overall ExperienceThe manager or boss at the Aubrey location racist. Definitely do not recommend
MATTHEW B | First ImpressionsThe only thing I have to complain about was when they parked their storage box hauling truck in a space that made it difficult for me to maneuver my 42 ft 5th wheel camper around, especially backing in. There was a much less obstructive place to park it in the corner as opposed to right in the middle where myself and other people needed to get around.
Craig S | Overall ExperienceWas told since I rented a trailer I was eligible for 1 free month rental. If I checked out prior to end of the month would not owe any additional money. Lewisville office made me pay for 2nd month up front. Jot what I was told over the phone.
Frank F | First ImpressionsGood service right prices
Gerardo D | First ImpressionsMy satellite trailer was in storage for over 7 years. Unit 1401. Recently it was vandalized and the manager was unable to provide video footage to assist me. The Antennae mast and very expensive commercial WiFi radio were stollen. They simply cut all the bolts and took everything including heave duty power cable with the trailer. Also the gate was wide open and didn’t function for the last week it was there. Up until this time I was comfortable, but then realized afterward that it was very unsecure. I won’t recommend your facility.
MICHAEL C | Overall ExperienceI came in very frustrated due to another uhaul location renting me a unit that was unavailable, someone else’s items were still being stored. The staff at Uhaul of Lake Lewisville were extremely courteous and helpful. They set me up with a new unit so that I could move in immediately which was a relief given I drove 2 days from Virginia and had movers with me. In the end it worked out because this U-Haul location was immaculately clean and felt more secure than the other location.
Cara F | First Impressions1. Well lit yes. Not Secure after I was allowed to exit by UHaul staff coming out to release me it still showed me inside. I went inside to better understand being locked in. I asked the staff to show me as out they told me that stuff is never accurate. Therefore anyone can be inside and it is not secure, 2. Not convenient when held prisoner behind gate without ability to exit. 3. Not convenient when must wait 15 minutes on phone to asked yo be let out. Then 20 minutes inside office waiting to find out why I could not exit. 4. No rude especially when I was closing out my account. 5. Rats tore up bed wrapped in plastic (bed trashed), ate bottom of furniture, urinated on bench (bench trashed). Had to wipe down hard surface furniture with bleach. I will have to sort through papers, & photo boxes outside with rubber gloves. I closed after 6 years due to rats and being locked in behind gate. Unable to resolve before rating because no one is available. Excuse for everything. New owners. I was told to get new access. I was not. Even with new card unable to get out and one access gate doesn't work.
SHEILA G | Overall ExperienceBest Company ever. Thank you Uhaul ❤️
JOHN T | Overall ExperienceOnly issue was card reader not working properly to allow me to leave. I am hoping that this has been fixed
Dawn M | First ImpressionsI can never get out the gate Im constantly getting locked in I just got this yesterday
TRINESHA O | First ImpressionsFix the f*cking gate guys. Its veen weeks at least, that I know of. Totally unacceptable. We have work to do. We don’t want to come and mess around begging the office to open the gate every time. Absolutely unprofessional at the highest level.
Trevin W | First ImpressionsI would always refer people to U-Haul, especially the Lewisville location.
KATHERINE H | Overall ExperienceMatt, who helped straighten out my storage unit situation from when I moved from a bigger unit into a smaller interior unit, was very nice and helpful!
CASSANDRA J | First ImpressionsWent by the store the other day to get propane, and the front door was locked at 11 am in the morning on a weekday. Not the first time this has happened.
Malcolm J | Overall ExperienceThe facility appears to be clean and well maintained but it is completely infested with rats. Our belongings were soiled and destroyed by rats. I am very disappointed that the manager did not suggest another facility since she was aware that we were storing personal belongings and not machinery. We were refunded 2 months rent of our 14 months in an effort to make amends but it did not equate to the damage and loss.
LAURIE L | Overall ExperienceStaff was very friendly and was able to get me into my rental quickly.
Canary C | First ImpressionsJonathan was super helpful and took the time to see that my many questions were answered. I am totally satisfied with what I consider outstanding customer service!
Paul D | Overall Experienceaddress the issue very well
Rondy B | First ImpressionsMuchas gracias bien servicio
estrada s | Overall ExperienceTheir were mice throughout our storage unit that ate out mattress and many other items. Thx
Kurt H | Overall ExperienceI requested a move out on 11/6 but it wasn’t processed until my next payment was due which I feel is so that you guys could charge for the full month.
BRIANNA B | Overall ExperienceI have the poor rating on recent experience. I had the storage for four years without any problems. It was excellent up until about August. Sometime between August 28th and October 15th someone attempted to break into my trailer. The office staff told me I could contact the company that monitors the cameras for information on who did it. The monitoring company told me because I didn’t have their insurance they couldn’t assist. Then, when I went into the office to check out yesterday, the male that was at the desk told me he could not check me out. He said I had a $148 balance due to my credit card declining the past two months. I told him I have been paying my bill through the app and there was no balance showing of any kind. He again told me he could not check me out due to the balance due. I asked for a print out of the balance. He again told me he could not check me out. I again asked for a printout showing a balance. He laid a paid bill showing checked out of the counter. I don’t know if he thought his totally unprofessional behavior was funny or he was trying to scam me out of money. Either way, it was a horrible representation of U-Haul.
MELANIE B | Overall ExperienceProvide good services for customers , I like it
OLIVIER D | Overall ExperienceVery good experience. Staff was friendly and helpful! Would recommend this location over any others!
Deanna M | Overall ExperienceI will never do business with Uhaul again and will make sure no one I know does as well.
Damien D | Overall Experiencegood people and helpfull
Eber F | First ImpressionsI was very pleased with the customer service that your associates the friendliness of the (staff ) associates very good work ethics The communication of the manager following up Feedback trying to improve your establishment I was particular happy with the customer service one young man helped my family and I can’t remember his name but it was Saturday the 27th 2022 he was friendly he was helpful Also my daughter and I could not get the lock off and he said he would be right with us after he help the other customer that he was already helping he came in a timely manner and he came and unlock the lock Then later he extended a warm helpful hand and asked if we need water Showing he was very concerned we had been out in the heat for a long time unloading our storage units to move out I felt like he went above and beyond customer service just show empathy and compassion and a very warm heart that means a lot today in the days we all are living in You had one of your associates I consider them as associates and not employees like a partnership because if it wasn’t for them you would not be successful in the company My daughter and I returned a dolly after seven and your associate that was there U-Haul was close at that time he was still working helpful and friendly So please thank him for that And the rest of your associates From day one April 30 2022 help my family and I Please keep up with the good customer service that you are providing because that is a reflection on the manager Have a blessed night.
Rhonda H | Overall ExperienceThe general manager was helping people and training more than one person. He did an excellent job keeping calm, training and helping customers all at one time. Bravo Chauvon.
Donna V | First ImpressionsEverything was good except I wish I could’ve changed my billing date.
Joseph C | Overall ExperienceGreat facility with a staff that is very helpful. The space between units gave perfect ability for a truck to back in and load/unload. I also used the space to store a Jeep hardtop so I was able to roll in/out without an incline and roll it in place without fear of tippping over/get out of balance. I know everyone has unique needs, but this was important to me and you have a perfect location. If 1 suggestion, you may want to add a 2nd dumpster as it was always filled up by the end of a weekend. Your access and convenience were solid and an important feature as we move out or swap things in/out of the unit.
Timothy W | Overall ExperienceGreat customer service. After a small hiccup, they were able to get my taken care of.
Rashad J | First ImpressionsI attempted to move out of my parking spot for a month and couldn't receive any assistance. I had to physically go into the office and cancel.
Fredrick M | Overall ExperienceStaff is always helpful!
Cindy m | Overall ExperienceSpecial thanks for the added attention from the employees when I had to bother them as they were getting into their cars to leave to help me figure out the pin. Moving is no joke especially when during an emergency. Much thanks again!
Jessica S | First ImpressionsOther than constantly being blocked in from people who didn't even belong here and having my property stolen, and being told I had to get the police involved to see security footage, it was great.
Pete m | Overall ExperienceI have photos of my storage items inside the storage unit and have posted them on social media. They speak for themselves. I reported the issue multiple times and was offered no reasonable solution.
Rochelle S | Overall ExperienceAwesome customer service
Walter D | First ImpressionsWas a very friendly experience over all. However upon renting the storage unit online it said I would get my first month free. Upon arrival I was charged full price for all months and did not get the first month free as shown online . So I was very disappointed and did not stay long.
Amanda N | Overall ExperienceGreat staff! Would do business here again!
James S | Overall Experiencevery good
orlando s | Overall ExperienceIn the first place I was giving the wrong unit so the unit I had lock was cut on it I wasn’t notified. And I had a key that didn’t work, it was a Hassan going to the office explaining the situation since it should have been told to me.? I’m not sure what kind of people who are working for those company but communication and listening skills are needed. So I’m glad I don’t have anything else in storage and when I told the young lady I was closing the unit she said she would send me information to me by email that she has closed the unit I didn’t get anything. Worst service I have encountered.
Wanda T | Overall ExperienceEasy access and plenty of space to maneuver travel trailer. The electric availability was handy at times.
ALAN D | Overall ExperienceEverything about the facility and the employees is great. But the actual service is overpriced. I found a unit at a different company for a third of the price, same size and features.
Andrea c | Overall ExperienceGreat Job!!
Darrell P | Overall ExperienceEveryone was always so kind whenever I had questions, thank you so much for making my storage & moving process so easy! I will definitely be back in the future!
Kendall B | Overall ExperienceMoved out only due to increasing pricing not in line with the area and market. Found a comparable place $48.00 cheaper per month.
TODD C | Overall ExperienceThe staff was very kibd friendly and knowledgeable. They really made it a very quick and easy move.
Keshu J | Online Move InGood people working there. Quick, efficient and took the time to show me how to get in and where my stroage unit was. A group to be proud of their service
James S | First ImpressionsNice work
lamon f | First ImpressionsThere was one customer service rep that was truly amazing… Angela! The rest were lacking in customer service skills. It is ridiculous how customer service has gone way down over the years. One rep needed to go outside to assist the customer in front of me; instead of saying I’ll be right back to assist you…. She looked at me and walked out the door…leaving me in the building alone…smh
ANGELA T | Overall ExperienceTamesha Scott was extremely rude .She texted and messaged me from private email meaning there's no record.She basically stole me and my daughter's belonging our clothes and memories.I told her when I was given the fee month that I would be ending my stay when month was over. She said I never did and let the bill accumulate for months to where I had to pay over 1,000$ to get it back when I was led to believe that it's was only the late fees so I can get it out..Why would I want to let my bill go to over 1,000$when we was homeless and couldn't pay even 100$. She ripped me off locked me out instantly. We lost items we really cared about because of her actions. I hope tamesha and U-Haul are happy for the couple bucks they made off my unit ..the sentimental value was priceless.
vincent g | Overall ExperienceI’m not sure if there were cameras in the actual building. I was in building 7. If there weren’t cameras than I would suggest that since I was alone with my disabled son. Cameras add a sense of security.
Julia L | Overall ExperienceEveryone I was in contact with here was always very polite and professional. The facility was clean and well taken care of. I recommend this facility for everyone that needs their services.
Craig H | Overall ExperienceGreat staff, clean safe facilities and the manager Tamesha goes above and beyond.
garth w | Overall ExperienceThe two ladies that assisted me at this facility were wonderful. They were very friendly, polite, and professional and were able to set me up for a storage unit very efficiently. The storage unit and the building it was in were clean and very well maintained.
Craig H | First ImpressionsAngela was direct and efficient. Called me about slot availability, I showed up, signed the contract got it done. Well done.
MELBOURNE K | First ImpressionsFriendly staff.
George C | First ImpressionsGreat service.
Ricardo R | First ImpressionsThe staff alone made this facility great but the prices and plans for u-haul are crazy high.
Johnny A | Overall ExperienceJust always had a hard time getting in contact with the facility via phone.
LECHEL B | Overall ExperienceDo not remember the rep that assisted me on my move in but he was friendly and very attentive to my needs
Nanetta R | First ImpressionsWe were there at 8:30ish on 3/8. I didn’t catch her name, but the woman who helped us was awesome. Very patient and friendly and accommodated our needs.
Susan P | First ImpressionsTamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists. Thank you!
TANGELA L | First ImpressionsAlways a pleasure to to business with
Stephen C | First ImpressionsI really appreciate the service and staff. Thank you for all you have done.
PAUL H | Overall ExperienceVery friendly staff, everyone was helpful and happy eager to please me and I love it.
Alisha M | First ImpressionsThe manager was great to work with.
Nancy S | Overall ExperienceAmanda and Alyssa were both polite, knowledgeable and patient. The General Manager Tamera Scott shows genuine happiness and courtesy, thankful for my repeat business.
Michael A | First ImpressionsJonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.
NADELYA K | First ImpressionsI use the storage unit as my warehouse for my event business. It allowed me to grow my business by giving me access 24/7.
ALISA R | Overall ExperienceUn lugar seguro, limpio, accesible y amigable el cual Cual quiera puede dejar sus pertenencias. Martha Duarte.
Martha D | First ImpressionsExcellent, efficient and careful move to the new facility. Very professional movers. Excellent experience!
Randy D | First ImpressionsGate issues
michael p | Overall ExperienceClerk was very pleasant, attentive and knowledgeable
Janice J | First ImpressionsOverall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand “the system”. Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn’t find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.
Eric G | First ImpressionsWe had mouse damage and poop on fabrics and stuffed animals that were in cardboard boxes.
SANDRA W | Overall ExperienceNever answer the phone or emails.
Eduard L | Overall ExperienceThe employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.
RYAN B | First ImpressionsI needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.
KIRA G | First ImpressionsDuplicate bank account charges after storage unit move out and release by manager. Fraudulent account credit receipt given to renter and bank account charged again day after (Move out notice form not
KARL O | Overall ExperienceCustomer service were very nice.
Christopher R | Overall ExperienceVery helpful with everything that we needed.
lenora h | First ImpressionsShort staff, excessive wait time for assistance, csr need knowledge
Sheryl H | Overall ExperienceNew employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff’s attitude from a customer service perspective.
Greg W | First ImpressionsGreat customer service. Made doing business with them easy.
Jacquelinegarnet B | First ImpressionsFrom the moment I moved into the storage until the moment I left, I never had issues. Great staff.
Karina O | Overall ExperienceDifficult to drive coach out of facility. Main entrance often blocked by rental trucks and trailers. Back gate has drop off that caused coach to drag when driving out.
Ray S | Overall ExperienceI had a hitch installed on my 2019 Jeep Grand Cherokee. The service was great and the people at the shop were great also. Alan in Irving Texas
MARSHALL H | First ImpressionsVery professionally run facility
David B | Overall ExperienceEverthing was perfect, but one thing., after I moved out one day before my contract ended, I returned the key-pass to the office staff and three days later they kept charging me for another month.
Jacob A | Overall Experience.
oney g | Overall ExperienceUnderstaffed at busy times
Michael J | Overall ExperienceAdditional Personnel is needed to serve customers. My move in appt was at 11 but did not get U Haul containers until much later at around 1 pm. Manager was very apologetic and nice but I lost time.
Elizabeth C | First ImpressionsTamesha is an excellent mgr and the perfect upgrade this location needed.
Michele S | Overall ExperienceThere were always issues with the gate and my card didn't work many times. Once I got a remote, it would only open one or the other gate.
NEIL P | Overall ExperienceThere was a fair amount of misinformation. I tried to explain but there is a character limit to what I can write. Miscommunication between booking and staff in my opinion.
scott r | First Impressionsgrea
Daniel G | Overall ExperienceStorage facility was convenient and less expensive than other alternatives, even with a small rate increase that occurred the month after we moved in.
john w | Overall ExperienceThese comments are based on my impression from the moving helpers I contracted thru UBOX. Thank you very much for adjusting and accommodating the last minute decision to avoid the thunder storms!
HIRONOBU I | Overall ExperienceGood job
HOWARD H | Overall ExperienceBest UHaul facility in the area adjacent to place to refuel. Really efficient and knowledgeable TEAM!
Mark S | Overall ExperienceThe box was supposed to be delivered to Grapevine, Tx. I called to make sure that will be done but we had to drive to Lewisville several times in order to empty it. We found that very inconvenient.
Michael G | Overall ExperienceReally need more people there to help....answering phone service was very poor
sherrie f | Overall ExperienceEverything was really great and the staff was so helpful.
JOSEPH M | Overall ExperienceWas charged for monthly storage of U-box because the location did not have a fork lift driver to load unit. Also was told unit would be ready for pickup a specific day. not ready in time.
John W | Overall ExperienceStaff was great and very helpful
michael k | Overall ExperienceThe lady working the front was awesome!
steve t | Overall ExperienceU haul made my relocation very easy
kimberly s | First ImpressionsThe u-boxes arrived safely and in excellent condition. Nita was very pleasant and accommodating at delivery. Kaydi was also very helpful and pleasant to work with in the office.
martha w | Overall ExperienceThanks
jennifer m | Overall ExperienceFriendly and very helpful with all my questions.
Sarah R | Overall ExperienceOverall a good experience
Bryan J | Overall ExperienceMs flowers was very helpful and friendly
Peter v | Overall ExperienceEverything about our experience was wonderful. Staff and delivery drivers were friendly and helpful.
donna p | Overall ExperienceWe used Ubixes and the service was wonderful. Scheduling was easy,,pickup and delivery were done on time, and the staff and drivers were so friendly and helpful.
donna p | Overall ExperienceNita was extremely helpful and friendly!! Will be reaching out to Nita for any future U-Haul questions and services.
Brad D | Overall ExperienceGreat people!
JOSEPH R | Overall Experiencen/a
Greg C | Overall ExperienceIf I ever need a storage unit again I will go to Uhaul first!! Nothing but friendly and professional people. Love the 121 and main office each and everyone nothing but nice to me. Thank you U haul.
FRENECIA H | Overall ExperienceExcellent! They took a lot of stress out of our move.
Allison G | Overall ExperienceGreat
michael k | Overall ExperienceBest storage experience
michael k | Overall ExperienceStaff was great
michael k | Overall ExperienceStaff is great. I told them what I needed and they came up with the best solution for me at the lowest price. Best storage experience I’ve ever had.
michael k | Overall ExperienceThey did a great job
Fredrick N | Overall ExperienceThe light in the climate controlled building does not stay on long enough. I would have to walk from my unit down the hall to activate it again. For senior citizen it was not a good situation
JUDY F | Overall ExperienceStaff is friendly and very efficient. Very well maintained.
JESSE G | Overall ExperienceO
Laurie H | Overall ExperienceUHaul moved us May 2018 from Sacramento to Lewisville TX. Loran and Tina were professional and available for us to access bins as needed in the 4 months of storage. Service was excellent!
Lisa C | Overall ExperienceNone
Carl K | Overall ExperienceGreat
frank r | Overall ExperienceStaff were unresponsive and never returned my call. The main Uhaul tried several times to contact the local office with no success, left a message but it was ignored. My shipment was late. Horrible.
Paul K | Overall ExperienceThe only interaction we had with Lewisville staff was with the delivery of our UBoxes. The ladies were very friendly & knowledgable.
Travis p | Overall ExperienceGreat Customer service....
Tamara A | ReservationThey were great to work with!
Anna R | Overall ExperienceSuper helpful friendly staff
Ellen R | Overall ExperienceEverything was good.
Adnan R | Overall ExperienceIt was great
Bailey C | Overall ExperienceThe Ubox representative Nita was nothing short of amazing! She made time in her busy schedule to drop off our boxes at our new home on very short notice. She is a great asset to U-Haul, thanks Nita!
Michael R | Overall ExperienceThe UBox service worked very well they shipped the boxes from CT when they said they would, delivered on time and picked them up on time. The driver was very pleasant. I would recommend.
joe l | Overall ExperienceI never saw the facility as I did the UBox service. I wanted to shout out to Tina, who delivered, and Crystal for fixing a mistake and taking care of us. Thank you both for excellent customer service.
David H | Overall Experiencethe entire Uhaul experience - from start to finish was poor. I will never use nor recommend using Uhaul again.
Teresa D | Overall ExperienceIf you’d like: cumulative 15 hours on hold, utter lack of customer service, being billed 5 times for the same move, misplaced uboxes, corporate apathy and unreliable scheduling, go ahead.
Brian D | Overall ExperienceThis may be the most poorly run company in America. The problems are systemic as it spanned three separate locations. Each one worse than the prior. Do yourself a favor and choose Pod over Ubox. Awful
Brian D | Overall ExperienceGreat service!!!
Frances Y | Overall ExperienceA+++
Dwayne B | Overall ExperienceA+ Customer Service!
Dwayne B | Overall ExperienceThe assistant manager Lora is the best!
Dwayne B | Overall ExperienceU-HAUL #1 in U.S
Naser A | Overall ExperienceThe on-going problem with the gate did not make it feel especially secure. In the 3 months we rented, we saw them working on the gate several times, and that was the times we saw.
Kathleen S | Overall Experiencen/a
Raymond M | Overall ExperienceWhile we never visited your facility, your employee Nita delivered our Ubox to our residence. She did an excellent job. She communicated with us, kept appointments and handled our Ubox carefully.
Dennis A | Overall ExperienceEmployees very helpful. Got the trailer hooked up in a reasonable amount of time, and disconnected almost immediately upon return.
Joe N | Overall ExperienceNita rocks
Morgan C | Overall ExperienceThis team always does a bang up job. Great work!
Garner C | Overall ExperienceAll service representatives and delivery personnel were very friendly and helpful. Everything was on time and as promised. Great experience.
Bonnie B | Overall ExperienceNita, who delivered and retrieved our UBoxes was excellent. On our initial visit to your store, we had to provide name, address, and phone number before clerk would give us any info. Not very friendl
clifford t | Overall ExperienceNice job. Drivers were excellent
Tolbert M | Overall ExperienceBoth drop off and pickup were super easy
Jesse C | Overall ExperiencePersonnel was excellent
Gary S | Overall Experience