Customer Reviews for U-Haul Moving & Storage of Lake Wylie

812 reviews

4815 Charlotte Hwy   Lake Wylie, SC 29710

(803) 831-2333

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(803) 831-2333

4815 Charlotte Hwy
Lake Wylie, SC 29710

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHERDEL D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Willie K. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

keep up the good work and doing what you doing.

Michel B. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Just wow.... I was impressed by all the staff I came in contact with but the one that stood from me was big Mike. He is just incredible and accommodating. I wouldn't rent a truck from any one but him if we could.

Anteneh T. 
Rating:
5.0

Customer did not leave a comment.

Charlie A. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Marlo J. 
Rating:
5.0

Customer did not leave a comment.

Raul P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Connie G. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

The manager Lydia was top notch and very plesant

Michael R. 
Rating:
4.0

Customer did not leave a comment.

JOSH P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

We had an excellent experience. The staff was very professional , helpful, and I was very impressed with their safety precautions regards covid. My daughter used them at this location last month with the same opinion. Hopefully we won't need a uhaul any time soon, but if we did we would absolutely use this location.

James D. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Excellent service and clean truck. The check in process was simple

Keesha P. 
Rating:
3.0

50/50 The 1st guy argued with me about the fuel level. Called me an idiot and said I didn't know how to read a fuel guage . I'm a professional semi truck driver, I read that guage all day for the last 25 years. It appears he couldn't tell the difference between 1/4 and 3/8. He insisted 3/8 is larger then 1/2. When 4/8 =1/2 how can you argue with a scholar like that. The manager on the other hand could read fractions, apologized for his employee and sent me on my way. I give this place average because poor would be unfair to the 2nd guy.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Rahimah S. 
Rating:
3.0

The truck was Not as clean as I would have wanted but it functioned well for my needs

Keith P. 
Rating:
4.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Keep up the excellent work!

Neil A. 
Rating:
5.0

Convenient and easy. After hours drop off worked very well.

Richard P. 
Rating:
3.0

The lady that helped us was extremely pushy. It was if she couldn't get rid of us fast enough.

BILLY C. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
1.0

Customer did not leave a comment.

Konan P. 
Rating:
5.0

This location accommodated me after the Midgard Storage location down the road totally dropped the ball. I drove an hour down to Lake Wylie for a truck and the Midgard location did not have my truck available. It was quite frustrating. I called the lake Wylie u-haul store and they had a Chevy truck available. Unfortunately that meant that I had to drive back to return the truck (it was supposed to be a one way trip that turned into multiple drives). Happy about the U-haul location, very disappointed with the Midgard Storage location down the road.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Thanks big Mike !!!

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

IVY D. 
Rating:
5.0

Customer did not leave a comment.

Marlo J. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Connie G. 
Rating:
5.0

Great service and very professional!

Philip T. 
Rating:
5.0

Hand out coffee

Luis L. 
Rating:
5.0

N/A Friendly and Prompt. Great Job by this team

John B. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
4.0

Third time renting from here. Great folks!!

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Shareka P. 
Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
4.0

Customer did not leave a comment.

Marty B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Facility was closed, but appears clean and organized.

LISE KIRSTEN H. 
Rating:
4.0

The gentleman who took care of me provided excellent customer service.

Tony C. 
Rating:
5.0

Customer did not leave a comment.

LASZLO T. 
Rating:
5.0

Lydia and Mike are always at the location to help. This is my #1 UHaul. Great work. Thank you

Laura L. 
Rating:
5.0

Nothing, great customer service and vehicle. Very satisfied. Thank you

Randall M. 
Rating:
5.0

Mike is amazing.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Shane O. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
5.0

Lydia and Mike Very professional and courteous. Goes the extra mile to help there customers. Thanks Guys Ray V

Raymond V. 
Rating:
5.0

Friendly customer service and quick check out/in. Very knowledgeable staff.

Joseph C. 
Rating:
5.0

Nothing, Mike is awesome, he went above and beyond everything, you couldn't ask for any better help. I would rate this location 10 out of 5 if I could.

Damian V. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

BARRY M. 
Rating:
5.0

Fantastic people and location. The Uhaul system was down, so she gave me a call to check in on me and also helped me check my truck in just after closing time. I am grateful for her and her help.

Justin B. 
Rating:
4.0

Customer did not leave a comment.

karin P. 
Rating:
5.0

The manager was great to work with. The after hours check in return could be a bit easier to use.

Brenda T. 
Rating:
3.0

Make sure the equipment is on the vehicle.

Joshua O. 
Rating:
4.0

Customer did not leave a comment.

Tracey S. 
Rating:
5.0

Great service over the phone at the Lake Wylie, SC location. . Had to change my reservation twice they did it with ease. Truck was very clean and all the equipment I requested was there when I was ready to self check in. App was giving us an issue but the website worked. Thank you!

Raul P. 
Rating:
5.0

Customer did not leave a comment.

Marlo J. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Tawanna K. 
Rating:
5.0

Customer did not leave a comment.

Lorna C. 
Rating:
1.0

Horrible experience, front receptionist (Lydia) had the worse attitude. Arguing with customers and employees, extremely rude. I saw her go off on two customers in front of me and then argue in front of everyone with another employee who was actually trying to help. Spent about an hour there just to rent a trailer, she did a horrible job at explaining anything to me and was told by the other employee renting for 24 hrs would be same price as the 5 hour option Lydia pushed on me by making me believe that was my only option. Went back to the front to ask her about it and she rudely told me I should've asked more questions but when I did she had such a bad attitude. Worse experience ever, horrible look for Uhaul as a company.

Yesenia H. 
Rating:
4.0

Customer did not leave a comment.

Chauncey W. 
Rating:
5.0

The moving blankets and hand truck are located in area of truck needed for renter. Can you relocate?

Timothy H. 
Rating:
5.0

The return was quick and easy. The Gentlemen who check me out was very friendly and a pleasure to to work with.

Samuel J. 
Rating:
5.0

Lydia is great, really made the experience simple and easy. She went the extra mile to help me out.

HENRY L. 
Rating:
1.0

They tried to move my reservation to a location further away (just minutes after my reservation time had already started) because they were closing and they were too lazy to clean my vehicle ahead of time. I had selected mobile pick-up, so it shouldn't have mattered that they were closing anyway, and it's NOT my problem that they didn't want to clean the vehicle. I complained and pressured them into preparing the vehicle for me. I was NOT going to pay for the extra mileage and inconvenience of going to a different location WHEN I WAS ALREADY ON MY WAY. Oh, and then I found a used COVID mask in the back. Terrible service.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

Brandon I. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Clover H. 
Rating:
5.0

Management and staff at this location are outstanding!

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Joao D. 
Rating:
5.0

Mike Watson was a huge help. Professional, knowledgeable and extremely customer focused. He made this experience great.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
1.0

The people were kind enough to start and it was fine picking up the truck. Driving the truck was a challenge, it's badly in need of service. It felt very unsafe on any interstate, the transmission felt like it was about to give out at any minute. The worst part was returning the truck and trying to settle my bill. The store couldn't seem to figure out how to charge my card with the additional charges (gas, extra mileage etc). They told me my card was declined by my bank. I called my bank, it wasn't declined, there wasn't a charge for them to decline. I called back to Uhaul and they couldn't figure it out. Even asked me if I could just pay with another card. I said no, my card is good, can't you just charge the hold amount and then make a second charge for the remainder? That was Saturday. Come Monday, the manager of the store was calling me again to tell me they still couldn't get the charge to go through. She interrupted me throughout the entire conversation and treated me like I was a complete idiot who had never rented anything before. I understand how holds work, again, not my issue that they couldn't figure out their system to charge the card. I went through Twitter customer service (which is great btw) and finally told them that I was done, they were welcome to work with the local uhaul to get it figured out because I no longer wished to speak to the local uhaul manager. I thought it was done. Thursday morning I saw a charge for the hold amount go through on my credit card. Then later in the day I received an email from a credit collection address from Uhaul asking me to pay a much higher amount on top of what was already charged to me. They had added a late fee into the amount that was being charged extra (for mileage, gas etc.) I once again got on the phone to call Uhaul corporate. Mind you, I work full time and just completed a major move to a new city. At this point I'm writing this I have spent a solid 8 hours on the phone between my bank and Uhaul trying to figure this out. I went online to pay the $85 and the damn online payment portal didn't work so here I am, again, on the damn phone with Uhaul trying to pay an $85 bill to a billion dollar company because the people at their local shop can't figure out how to collect payments. it's infuriating.

Jennifer B. 
Rating:
5.0

Mike and Lydia assisted me with my rental, and were absolutely wonderful to work with. U-Haul needs to hire more like them!!

James G. 
Rating:
3.0

Customer did not leave a comment.

NATASHA L. 
Rating:
3.0

I was charged for gas even though I provided a copy of my receipt and left the truck with the same amount of fuel as when I picked it up.

Peter P. 
Rating:
3.0

Customer did not leave a comment.

Ramon R. 
Rating:
5.0

Lydia she is absolutely the best! Her customer service goes above and beyond. Kudos for her! 😁😁😁

Cindy V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

roger c.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and very happy with service.

roger c.  |  First Impressions 
Rating:
5.0

Consistently Outstanding customer service. I’ve rented there several times and service was outstanding

MARK H.  |  First Impressions 
Rating:
5.0

.

Louis V.  |  First Impressions 
Rating:
5.0

Great guys to work with

James M.  |  First Impressions 
Rating:
5.0

Excelente servicio

Angie H.  |  Overall Experience 
No reviews have been submitted for this location.

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