Customer Reviews for U-Haul Moving & Storage of Lakewood Ranch

Rating:

5.0

It’s my second rental here everything was so easy

Rating:

4.0

The place looks better than most.

Rating:

5.0

Hector and his team are great! Love this location and level of customer service!

Rating:

1.0

I am extremely disappointed with the way my U-Haul reservation was handled, and I am requesting that this matter be resolved immediately. I arrived at the U-Haul location during the hours it was listed as open on Google Maps, but the location was actually closed. I had to call U-Haul to make my payment and receive an access code. The code did not work, which required me to call again and spend even more time trying to resolve the issue. I was then redirected to a different U-Haul location. When I arrived, I showed the employee my existing reservation and explained the situation. I was told that I had to pay again because this was a franchise location. I had no reasonable choice at that point, so I paid again. The replacement truck was also located approximately 20 miles farther away, resulting in additional mileage charges and further inconvenience. What should have been a normal truck pickup took approximately 2 hours because of U-Haul’s location, access, reservation, and payment problems. This was completely outside of my control and was caused by incorrect information and failures in U-Haul’s process. I am requesting: 1. A full refund of my first payment, since I was unable to obtain the truck from that location. 2. A refund or credit for the additional mileage and costs caused by being redirected to a location approximately 20 miles away. 3. Compensation/credit for the 2 hours of time I lost because of these issues. 4. A review of the reservation and the actions of both locations so this does not happen to other customers. I paid for a service and expected the truck to be available at the reserved location. Instead, I was forced to make additional calls, travel to another location, pay a second time, drive farther, and lose approximately two hours of my time. I believe it is only fair that U-Haul take responsibility for the inconvenience and additional expenses this situation caused. Please review my reservation and payments and confirm the refund and compensation you will be providing. Thank you. I look forward to your prompt resolution.

Rating:

5.0

Greeted immediately and was done and out the door in five minutes. Fast efficient. Very appreciative

Rating:

5.0

Hector was very helpful and accommodating.

Rating:

5.0

Exelent

Rating:

5.0

Great experience!

Rating:

5.0

Super easy drop off. Great attendant.

Rating:

1.0

The air conditioning didn't work

Rating:

5.0

So much more accommodating than the places in Illinois.

Rating:

5.0

Older Uhaul, but we had a short travel distance. A little difficult to locate after hours, but we found it. Very convenient and great hours. Staff was very helpful.

Rating:

5.0

Very impressive location with not only the size and availability of trucks and trailers, but the cleanliness of the front office space is very nice! In addition to the friendly staff from the front counter to the help with attaching the trailer to the vehicle. I will continue to bring my business to this location!

Rating:

5.0

Excellent customer service.

Rating:

1.0

Lazy staff

Rating:

4.0

Everything was great with the exception of me picking up my truck with 3/4 of a tank of gas. I filled it back to 3/4 of a tank (I took pictures of the 3/4 tank when I picked it up) and got charged $12.50 for gas for not filling it up. That was my only negative experience. Its all good but I feel sorry for anyone that isn't technologically "with it". Many of us are starting to resent the mainstream APP only experience with everything. Guess that train has left the station and ain't coming back but as the end of the baby boomers, we recognize the importance of businesses being able to function if for some reason you didn't have wifi and that we see ALL big national businesses moving to APP dependent business......you guys should think about how you'd run your business if wifi were down. It COULD happen! No one seems to prepare for that inevitability these days. Whether it be natural disaster, war, whatever......there WILL be times when you cannot rely on wifi and electronics. End of rant; overall good experience but wasn't happy about being charged for gas and wasn't provided in the first place

Rating:

1.0

We arrived for drop off on Sunday at 4:43. Pulled up and stopped where the sign said and waited like it said. No one came out so at 4:51 my husband headed toward the front door and as he walked up to it a male employee literally locked the door in his face and walked away. Ok maybe this wouldn’t be a big deal, but when I downloaded the app for self-drop off it would not recognize my reservation number and it took over 45 minutes of calling and being transferred to different departments to get help so I could actually drop it off. Moving is already so stressful. To be locked out in our face before business hours were over was just the crappy icing on an already crappy day.

Rating:

5.0

The location was very nice and had plenty of trucks to rent. The truck we rented however had a check engine light on when we initially turned the truck on and the trucks roll up doors passenger side tensioner was broken so it made lifting the roll up door difficult.

Rating:

5.0

This location is awesome, easy pick up and return.

Rating:

3.0

Verify with the customer that you have the correct dates so they don’t have to end up paying extra because the rep entered the dates incorrectly

Rating:

3.0

Inside of trailer was very dirty.

Rating:

1.0

Worst experience I have ever had renting a vehicle. I will never come back to your location. Hector needs to learn how to be more respectful to customers. Have your owner call me and I’ll explain what just happened to me.

Rating:

3.0

Rented twice, different trucks, and both had ac problems.

Rating:

5.0

Prices are a little steep

Rating:

1.0

I rented the truck for 24 hours and when I went to pick up I was told my drop off time they will be closed so I had to bring it back same day before closing so I won't get paid extra which meant I would have the truck 24 hours but for less than 12 hours but I was still charged for 24 hours

Rating:

2.0

Unfortunately, this was a very frustrating experience. Our U-Boxes were supposed to be delivered on the scheduled day, but they weren't prepared in time. We were told the forklift couldn't be used because it had rained. In Florida, where it rains regularly, that doesn't seem like something customers should have to deal with. To make matters worse, there was no staff on site that Sunday who could resolve the issue, so we were left without our belongings and had to spend the night in a hotel. U-Haul did reimburse us for the hotel, which I appreciate, but it didn't make up for the stress and disruption after a long international trip. The moving company that delivered the U-Boxes the following day was great, but the overall experience with U-Haul's preparation and lack of staffing was disappointing. I hope they improve their weekend support and planning so other customers don't have to go through the same thing.

Rating:

5.0

They didn't have the truck i wanted. But them gave me a bigger one. Everything worked out. Thanks so much!!!5 5 star.

Rating:

3.0

It was pouring rain on a massive lot and I was sent on a wild goose chase to find my truck. When I came back soaking wet asking for help, a worker finally assisted. Then it was only at 1/4 tank of gas, so I had to fill up and was already running late to meet my movers from how long it took to pick up the rental (25 minutes). There was also trash from candy in the truck. Knowing that it’s busy at opening, I think all existing reservations should be ready to go first thing in the morning for quick and easy transactions.

Rating:

3.0

The truck had two missing lug nuts; I had to walk around the lot to find the van since it wasn't put into the system where it was, had many issues with the app and had to call support twice. the pickup took 1h:12m before i could even get the keys. this was a realy crappy experience

Rating:

5.0

Michael said the day! The other girl with the glasses was useless. Michael gets all the kudos. He runs the branch smooth and efficiently. Excellent service and knowledgeable of all the Uhaul products. Give him a raise!

Rating:

4.0

Diana Y was very helpful explaining everything. She was pleasant and knowledgeable. We rented a van and reserved a unit for the following Sunday. Unfortunately the unit was taken and we had to take one on the second floor instead of the first floor. Again, Diana was very helpful and apologetic. She made the inconvenience not so inconvenient. Thank you.

Rating:

5.0

Super nice staff here and this was a very easy process.

Rating:

5.0

Staff was very friendly and helpful. Facility and equipment was very clean. Highly recommend!

Rating:

5.0

Easy check-in and checkout. And when I left my credit card in the truck, an employee (Juan) called me and told me he’d found it.

Rating:

3.0

Notice extra charges on my credit card which made me call the location only to find out they hadn't checked in the truck. The truck was later found buried on their lot.

Rating:

2.0

When I closed out one unit, it closed out my other unit also. I had so sign back up again. They were going to charge me insurance again. I have to go back up there to get it straightened back out. Hopefully, I can get into the facility w/out setting off any alarms. Every time that I try to get in my card doesn’t work so I have to go get help. I’m very frustrated.

Rating:

5.0

Huge selection of rental equipment, everyone was professional and helpful. Rental and return was convenient.

Rating:

5.0

Nothing with ny experience!

Rating:

5.0

Great staff, location and prices.

Rating:

3.0

The passenger mirror set was extremely loose! Had to stop at a Uhaul place to have it tightened and lost precious time. The beverage holders were a dirty, sticky mess! The box of the truck was clean. The guy who was the manager? Was more interested in talking on the phone than taking care of his customers. More time wasted.

Rating:

5.0

When I dropped off the tailer -- It was after hours. It was a little unclear where to dropoff my trailer. I left worried I dropped off in the right location. Perhaps have a QR code linking to a short video which shows where to drop trailers and trucks? >> Where the personnel helpful question is irrelevant. I dropped off after hours and had no encounters with any personnel.

Rating:

5.0

Hector is awesome, Juan and Diana and Nathan are an amazing team! Wow what an amazing location, incredible space and units!

Rating:

2.0

When I returned the truck nobody was there to check out the vehicle. I cleaned it and still was charged for cleaning. When I called to discuss it the person used unprofessional language. Gave excuses why nobody was out there. I've never had to kind of experience with any other location. I will still use U-Haul but not at this location.

Rating:

5.0

Nothing the experience was pleasant.

Rating:

4.0

The truck had over 99,000 miles.The associate told me it had a back up camera. It did not or he didn’t take time to show me. Just thought for a brand new facility the trucks would be better. Everything else was okay.

Rating:

5.0

Everything was excellent

Rating:

5.0

Brand new location, clean, and with patient and nice employees/. Great storage options for a reasonable price

Rating:

5.0

I took the truck on E and I gave it back with 3/4 tank full. I wish I could get refund on it.

Rating:

5.0

Truco was problema with A/C some momentos was off with no reason. A engine alert light was on all the time.

Rating:

5.0

I visited the store several days before to ask about the rental of a Storage Unit and a truck. Juan assisted me by explaining what was available, pricing and Unit locations and with the reservation. He was professional and very friendly. A great asset to the company.

Rating:

5.0

This is a great location with very friendly people.

Rating:

5.0

Very easy process to reserve, pickup and return. They had a large selection of equipment and good business hours.

Rating:

5.0

The three young men that assisted me two inside and the young man that met me on my return incredibly professional, polite and helpful. Will be returning and recommending this location Please make sure these three young men know they did a great job

Rating:

5.0

I had a great experience - no complaints.

Rating:

5.0

This location is very large and clean with concrete lot easy to drive around. Easy to get into and leave.

Rating:

5.0

The young man that received the trailer was attentive and courteous.

Rating:

3.0

I met with the Front Desk team at 730 am. I was told that they didn't have the dolly I ordered but gave me a refridgerator dolly in its place. I purchased two boxes but the were not provided. I received a link to take pictures but didn't realize I had the text until I got to the loading area but the link expired. I feel the Front Desk should make sure you got the link and go over the truck with you. Thank you

Rating:

4.0

The unit was of the older ones available which was disappointing. It was also incredibly heavy so I left it hooked up the whole time. The two employees were very helpful.

Rating:

2.0

The rental did not have my blankets or dolly when I picked it up. Huge issue since I had to return next day and could not load truck until next day in 100’degree heat. I was supposed to get reimbursed and didnt. I had to call and speak to manager.

Rating:

5.0

The trucks door would not shut. The ignition is about to fall apart. The truck itself needs work but the staff and facility was amazing

Rating:

5.0

Joseph M was so easy to work with and very nice to us! Great employee!

Rating:

5.0

I had a seamless experience from start to finish. Highly recommend this location. All of their equipment was in really nice condition and for the most part from what I could see fairly new. The staff was excellent as well.

Rating:

5.0

I completed the online registration process prior to pickup and then had to repeat the process at check-in. Seems redundant. Also as part of the online registration process, I had to provide an alternate contact, then when checking in to pickup the vehicle I was asked for another one. Why duplicate the process. UHaul should emulate other car rental companies who have streamlined the process. Check out Hertz.

Rating:

5.0

Very nice facility and helpful staff!

Rating:

5.0

Very nice new facility. Access was a little confusing and on the app, I can’t add codes to Apple wallet. Other than that all good

Rating:

4.0

Liked the rent a truck get a month free. Made it easy to move from the old storage and saved a few dollars

Rating:

4.0

Convenient location and 1 year price lock influenced my decision to choose U-Haul. Also, the facility is clean and well kept.