Truck was slow and old. Don't like the app. Don't like having to take pictures of truck before exiting lot. Don't like having to pay for miles I didn't use.
ROXANE BCustomer Reviews for U-Haul Moving & Storage of Lakewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The team did great, I really appreciate their service.
Felipe VWe had to do major repairs on our personal truck. Therefore, we rented a van. Everyone was so kind to our situation as we had to extend the rental several times during our repair. I understand money was made on their end with the rental extensions however a few employees of U-HAUL gave input and suggestions of what might help with our truck repair. Great Folks!!!
BRIAN DThe store manager, (Beverly?), was amazing, some of the best customer service I've received in my life. She was helpful, friendly, prompt, organized, and a great communicator. She went above and beyond any expectations to ensure that we got what we needed, and she left everything in better shape that she found it for our wiring harness installation. She is a treasure, give her a raise.
PAULA AWill definitely use this location. Staff was very friendly and helpful!! Make sure you take care of the staff here they deserve outstanding recognition! Moving is hard but they made my equipment return excellent and fast Thanks you so much
JENNIFER MThe lady at the front desk was helpful, courteous, knowledgable and smoking hot.
NATHAN HI received fast, friendly service. Talked to agent about my needs and was given excellent advice. Thank You U-haul
Roger MGreat employees!
STEVEN HNone. The service was outstanding.
BETHLEHEM LGreat new truck, drove well and fit exactly what we needed. Staff was friendly and helpful.
Alia PThis location was great. I had tried to rent earlier in the day from a different location(Conoco Denver) with the same equipment and they refused to rent because they said my truck hitch was too high. Now, I have over 30 years experience as a class A CDL driver and rest assured the hitch was fine and within the 2-3 degree variance that is considered safe. I realize the average renter doesn't have a lot of trailer experience but wanted to point out that Conoco WAS REFUSING RENTALS FOR NO REASON.
Patrick MExcellent
Johny CThe woman at the front desk was very professional, patient, and kind. She was great (I didn't catch her name, we were there on 7/11 in the morning). However, she was the only person working at the front and hooking up trailers. There was a long line of people waiting for assistance and it was way too much for one person to be managing alone.
Megan QKeep a better eye on the attitudes of your workers. Saturday, the girl (Brittany) opened 30 minutes late (7:30 am) with a long line of customers waiting, then cocked a terrible attitude when I requested a paper receipt before leaving - she then told me to step aside while waiting on the other 5 customers first that were behind me. (all of that, after waiting in line at the door at 6:45 am). if mistakes are made later in billing, then too late if a receipt is not obtained before leaving - Don't mind that you may be short on help but the nasty attitude (when asked to do your job) is inexcusable. Terribly embarrassing and will never go to that location again after doing business there for over 20 years. Surprised you provide this questionnaire. Thought corporate was as worthless as the people they hire.
martin dThanks David for everything!!
Kristina KThe app is a little wonky sometimes but the physical location and their service always great! The chat was responsive and helpful.
JOANN JBrittany was super nice and very good at her job. She made the renting process super easy.
Bill CNo need for improvement at this uhaul location the people are friendly and the trucks are always clean and very maintained. The best one so far.
Cerena JVery good customer service
Amber YAre very friendly and helpful I’m highly recommend it to everyone thank you for everything
jesus dTodo esta excelente
Leoner GCould be better organized!
KARL BStaff helped us check in equipment, very friendly.
Leonel OFast easy and friendly
Amanda BWe have had a great working relation with this location.
WANDA MThe van was very clean, well maintained and easy to drive. The customer service agent, Dave was friendly and helpful
Ashley CVery poor, The lady didnt at the place was not trained on Uhaul returns. A few days later, Uhaul contacted me to let me know I needed to return the trailer but I had returned it a day early. Nobody at this location checked it and told Uhaul I had returned it.
Marc BThe location is fine. The online system did not work well when we picked up the truck and took a super long time.
Samantha OThe unit was not ready with the proper purchased dollies, there was no gas in the tank, and multiple issues after the next. Also, the truck drove very jerky. Overall was not impressed with this entire situation. The gal working inside helping us was nice. But again, having to go back and forth because of another issue was just not okay
RENEE LThey promised a partial refund for returning early with less miles but did not honor their promise
Rick RGreat staff. Super helpful. Will always use this location.
Colin CDolly and blankets not on truck . website for return not user friendly
Eloy AHighly recommended. The ladies from the start to the finish are helpful and AWESOME.
david bJust odd the there is no personal service it’s all in the app.
John GGreat idea for the unload parking, but not great execution on the service side. Called 10+ times with no answer. When I got there, staff were seemed to chatting instead of working. Mixed bag on personnel: one young employee was rude and kind of aggressive, while an older lady was actually nice.
Marco GOut standing
Trains-West RTruck wasn’t the cleanest and windows were very dirty and lots of bugs. Made it hard to see. Even inside side windows were filthy and not great visibility for 15 hour drive. People inside helping were great though.
Frank LThe woman checking us in at the end of the rental was aggressive, rude, and completely unhelpful. Yelled at us as we pulled in for not going the right way, yelled at us for not turning the engine off when we were trying to take a photo of the mileage, and then barked “open the hood!”, griped at us because someone tried to break into the U-Haul and then when I was having trouble with the app I kept trying to get her attention but she was talking to a friend in a car dropping off her lunch. When I went inside to try and get someone a little more helpful, she came and said “what is the problem?” I showed her the app and she barked a me again that I was doing it wrong. At this point I was very frustrated and I said “can’t you just help us return this fucking truck?” Which I should t have said but that really set her off. FYI everyone else we dealt with at this location were lovely. Not sure what was going on with her but not awesome for customer service.
Heidi CAll was ok. Not really u-haul fault. It’s the evil capillaries. Why should I be paying a “safe trip” fee, when I pay the insurance to cover me when anything goes wrong? Just a thought. & yea So gag me with a FEE! But, how would ANYONE HUMAN know or care AND am I even telling this to a HUMAN. I wouldn’t know. Barely found one when I was returning the van. Poor girl, she was the only person on the property. Is probably why I picked the van up dirty in the first place. It is sad the we humans are letting this happen to us. Sorry that I noticed, I missed the checking out of the van, taking the photo of the license plate, whatever else I missed , etc. I’m not used to the smart phone auto bot stuff. I think it needs to be turned off. I feel for your employee. She didn’t look healthy. It’s the stress. I’m not kidding. And if there is anyone human out there and cared, somebody should check in and pay attention to her. I mean someone should really care.
AARON MThis is my go to location and the staff is always friendly.
Fetien GOnce again great customer service!!
Mary RNo tongue jack on the trailer. I didn't recognize this until the trailer was loaded with equipment. I won't rent a trailer from UHaul again.
MATTHEW Ethe uhaul app is the biggest piece of shit software ever implemented your software team should be ashamed
DEVON DEveryone was friendly, very communicative as soon as I walked in the door.
Natalia GGood job,friendly people .
Richard MAlways easy to deal with this location, great staff.
David PGreat staff!!
Sarah RHard part is keeping up this high level of quality on a consistent basis
bridget pPricing is deceptive. I had to wait 20 minutes for someone to help me get a truck, then when I returned it, the person working the yard ignored me completely. The person inside told me that even though it was normal business hours, could I use the self check in as she was too busy to help me. I do not recommend this location.
Audra BNo issues
Daniel GStaff didn’t come out to meet when we drove in. Sign said staff would come out and after waiting a few minutes I walked in to get them. They were hanging out talking at the desk. Directed us to back the trailer in; we weren’t comfortable with this as the spot was tight. Their response was they had plenty of time to watch us do it. Overall, they weren’t engaging or providing expected customer service.
Mallory PThe next time you tell people that they're okay after a snowstorm and that they can come in and clean the truck out and pay cash don't tell their shit with all their stuff in it and make their lives completely inconvenient I'll never use your company in nor will I refer you to anybody you guys have more cases of ripping people off especially a lot of people I know so keep your service I did not appreciate that at all and I thought it was very very low rent and very unprofessional
Richard TFind a better engine. Maybe a diesel would suffice. You think a huge V10 that can barely go above 45mph is beneficial? I also went 22 miles and had to pay $23 for gas to get it back to where it was. It was literally a dollar per mile in fuel. Outdated trucks slow, barely was able to get up to speed on wads.
Kyle KYour company is really sad
Carlos NAlways a great place to rent !!!
David AThe cashier that helped me (name??) was incredible. Kind, efficient, and wonderful interaction. She made it very easy and fast. Thank you!!
Ty ZExcellent service and support.
Robert CThey have excellent communication skills customer service is on point they help you get in and out with ease. Keep up the good work I would recommend you to anybody I know that needs your service at this location
tammy pVery friendly
Dean P