Customer Reviews for U-Haul Moving & Storage of Lakewood

Rating:

3.0

I always bring the truck back with the right amount of gas and this time they charged me extra for not filling the gas up. And it’s not cheap. So that was not very good. Not sure how to get my money back but this isn’t the first time this has happened.

Rating:

5.0

Smooth efficient interaction overall.

Rating:

5.0

Trailer shook my truck, alignment of tires seemed to be extremely bad.

Rating:

5.0

El equipo estaba excelente y la atención fue super bien

Rating:

5.0

They are always so great to work with!!

Rating:

5.0

Great customer service.

Rating:

5.0

the staff were very helpful and friendly

Rating:

5.0

I can’t think of anything that needs improvement.

Rating:

2.0

Please treat customers better! The employee was Very hostile and angry. Not a pleasant experience

Rating:

3.0

The location is conveniently close to my house, which made pick-up and drop-off easy. However, you can only enter the parking lot while traveling north on Wadsworth. With a larger moving truck, there isn’t anywhere nearby to make a U-turn, which makes accessing the location inconvenient if you’re coming from the opposite direction. The mobile check-in and check-out process was fine, although a little cumbersome. Unfortunately, the staff was rude and very unhelpful. Because of the poor customer service, I would not recommend this location.

Rating:

3.0

The location itself wasn't bad, however the mobile check-in process was very long and a pain. You're supposed to upload pics into the app, however the app wasn't saving them. Seems like it would have been easier in person.

Rating:

1.0

Received to unit with less than a 1/4 tank of gas. Steering was very loose, constantly had to correct steering. Returned unit with slightly less than a 1/4 tank of gas just liked when I picked it up and was charged $64.00 for gas! I called as soon as I received my invoice and was put on hold for over a 1/2 hour and no one ever picked up. I have had great service before with U-Haul but yesterday I was extremely disappointed.

Rating:

5.0

Always use this location on my moves. Fast and great service. Another successful move. Nate H.

Rating:

5.0

See above. Good staff.

Rating:

4.0

Actually check tires and trailers . My trailer tire ripped to shreds which tells me it wasn’t checked properly. It delayed my trip by several hours and costed me time and money.

Rating:

4.0

The online check in did not work and there was only one employee to help customers, she was kind and helpful but clearly overwhelmed.

Rating:

5.0

I've had two hitches installed and rented a trailer twice from this location and everyone that helps me is fast, friendly and effecient. Congratulations U-Haul!

Rating:

4.0

When I booked my reservation, I chose the option to go to the counter. When I arrived there was no counter staff but a note saying to use the app or website. So then I login and it has me there the same info multiple times and the awaiting approvals step took 10 -15 minutes. I don't might using an app or website but it does need to work faster. When I pinged the chat I never got a reply.i tried to call the 800 number and it said it would be a 52 minute wait for a callback. Luckily the approval step eventually completed and I could get the truck but it was slow and frustrating, which is why I prefer to go to the counter.

Rating:

5.0

They had a power outage when I showed up. They were able to use contingency plans to still help me as the customer pickup my truck.

Rating:

5.0

Big thank you to the front desk customer service agent for all your help!

Rating:

5.0

The ladies at the front were amazing and I helped me out with whatever missing parts I needed. I thought that using the app was seamless and I will always use U-Haul for all my moving needs.

Rating:

1.0

Horrible experience with the app checking in and returning the vehicle. Customer service was horrible and employees seemed annoyed and unhelpful

Rating:

1.0

Resivi mucho falta de respeto departe de las travajadoras me abergonsaron porque la persona k me aparto la troca nolo iso bien y medigueron k sino estaba de acuerdo mefuera y k tuviera buen dia

Rating:

2.0

We waited for over 45 minutes in line. There was only one person at the counter helping while one lady kept coming in and out. The lady at the counter was having computer issues, which made things worse; The wait unfortunately cut into our moving time. The lady at the counter was pleasant and professional; however a gentleman showed up, saw the line of people waiting and left . He later returned and the lady that had been coming in and out from the back took care of him at the counter, bypassing the line of people that had already been waiting for some time, very unprofessional; why didn't she come out and help out with the huge line that had formed? Understaffed location!!

Rating:

5.0

Shalom! Thank you for all that you do and are!

Rating:

2.0

The staff was surely, abrasive and rude. We had an emergency and needed to rent a U-Haul last minute. We did not have a reservation and walked in and the first thing that the counter lady told us when we told her that we needed a U-Haul for that day is "good luck with that." The vehicle itself was very clean and appeared to be very well maintained and performed superbly. It's a shame that the staff was so rude.

Rating:

3.0

Truck was slow and old. Don't like the app. Don't like having to take pictures of truck before exiting lot. Don't like having to pay for miles I didn't use.

Rating:

5.0

The team did great, I really appreciate their service.

Rating:

5.0

We had to do major repairs on our personal truck. Therefore, we rented a van. Everyone was so kind to our situation as we had to extend the rental several times during our repair. I understand money was made on their end with the rental extensions however a few employees of U-HAUL gave input and suggestions of what might help with our truck repair. Great Folks!!!

Rating:

5.0

The store manager, (Beverly?), was amazing, some of the best customer service I've received in my life. She was helpful, friendly, prompt, organized, and a great communicator. She went above and beyond any expectations to ensure that we got what we needed, and she left everything in better shape that she found it for our wiring harness installation. She is a treasure, give her a raise.

Rating:

5.0

Will definitely use this location. Staff was very friendly and helpful!! Make sure you take care of the staff here they deserve outstanding recognition! Moving is hard but they made my equipment return excellent and fast Thanks you so much

Rating:

5.0

The lady at the front desk was helpful, courteous, knowledgable and smoking hot.

Rating:

5.0

I received fast, friendly service. Talked to agent about my needs and was given excellent advice. Thank You U-haul

Rating:

5.0

Great employees!

Rating:

5.0

None. The service was outstanding.

Rating:

5.0

Great new truck, drove well and fit exactly what we needed. Staff was friendly and helpful.

Rating:

5.0

This location was great. I had tried to rent earlier in the day from a different location(Conoco Denver) with the same equipment and they refused to rent because they said my truck hitch was too high. Now, I have over 30 years experience as a class A CDL driver and rest assured the hitch was fine and within the 2-3 degree variance that is considered safe. I realize the average renter doesn't have a lot of trailer experience but wanted to point out that Conoco WAS REFUSING RENTALS FOR NO REASON.

Rating:

5.0

Excellent

Rating:

3.0

The woman at the front desk was very professional, patient, and kind. She was great (I didn't catch her name, we were there on 7/11 in the morning). However, she was the only person working at the front and hooking up trailers. There was a long line of people waiting for assistance and it was way too much for one person to be managing alone.

Rating:

1.0

Keep a better eye on the attitudes of your workers. Saturday, the girl (Brittany) opened 30 minutes late (7:30 am) with a long line of customers waiting, then cocked a terrible attitude when I requested a paper receipt before leaving - she then told me to step aside while waiting on the other 5 customers first that were behind me. (all of that, after waiting in line at the door at 6:45 am). if mistakes are made later in billing, then too late if a receipt is not obtained before leaving - Don't mind that you may be short on help but the nasty attitude (when asked to do your job) is inexcusable. Terribly embarrassing and will never go to that location again after doing business there for over 20 years. Surprised you provide this questionnaire. Thought corporate was as worthless as the people they hire.

Rating:

5.0

Thanks David for everything!!

Rating:

5.0

The app is a little wonky sometimes but the physical location and their service always great! The chat was responsive and helpful.

Rating:

5.0

Brittany was super nice and very good at her job. She made the renting process super easy.

Rating:

5.0

No need for improvement at this uhaul location the people are friendly and the trucks are always clean and very maintained. The best one so far.

Rating:

5.0

Very good customer service

Rating:

5.0

Are very friendly and helpful I’m highly recommend it to everyone thank you for everything

Rating:

5.0

Todo esta excelente

Rating:

4.0

Could be better organized!

Rating:

5.0

Staff helped us check in equipment, very friendly.

Rating:

5.0

Fast easy and friendly

Rating:

5.0

We have had a great working relation with this location.

Rating:

5.0

The van was very clean, well maintained and easy to drive. The customer service agent, Dave was friendly and helpful

Rating:

1.0

Very poor, The lady didnt at the place was not trained on Uhaul returns. A few days later, Uhaul contacted me to let me know I needed to return the trailer but I had returned it a day early. Nobody at this location checked it and told Uhaul I had returned it.

Rating:

3.0

The location is fine. The online system did not work well when we picked up the truck and took a super long time.

Rating:

2.0

The unit was not ready with the proper purchased dollies, there was no gas in the tank, and multiple issues after the next. Also, the truck drove very jerky. Overall was not impressed with this entire situation. The gal working inside helping us was nice. But again, having to go back and forth because of another issue was just not okay

Rating:

1.0

They promised a partial refund for returning early with less miles but did not honor their promise

Rating:

5.0

Great staff. Super helpful. Will always use this location.