Customer Reviews for U-Haul Moving & Storage of Lawton

4,628 reviews

1102 Cache Rd   Lawton, OK 73507
(@ Ft Sill Blvd)

(580) 248-8472

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(580) 248-8472

1102 Cache Rd
Lawton, OK 73507
(@ Ft Sill Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Nothing to improve. Overall experience was superb!

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Felix M. 
Rating:
4.0

Book a 15' truck and when I arrived for my reservation the customer that had the truck hadn't returned back to the location. Employee contacted the customer and they weren't going to be back unitl noon with the truck and there weren't any other 15' trucks so the employee upgraded my reservation to a 20' truck instead so that I was able to get what I need to do done. Thank you so much.

ANDREW U. 
Rating:
1.0

truck was a wreck cab and cargo bay lights did not work at all. headlights would work until you hit a bump then shut off. shocks are completely gone. handbrake sticks. heater does not work. mirrors do not stay in place for longer then 5 mins at a time

Paula C. 
Rating:
5.0

The people at this location were very helpful. Went the extra mile to arrange my pickup in another city to drop off at their location.

TORIANO L. 
Rating:
5.0

Customer did not leave a comment.

Tina P. 
Rating:
5.0

Fast friendly service

TINA R. 
Rating:
3.0

The hual was clean but very uncomfortable,and the speed didn't go past 65 once we got it to 75 it would take itself to 65,I am not saying I want to speed down the high way but when you need to pass a car you can't and if I were in a bad situation the uhaul would prevent me from getting out of harms way,alsothe way you guys charge people is a bite out of hand not only did we pay $876 just for the truck you guys charged us Mileage fees as well which came out to $1250 like wtf and we put gas in it had it on full when we dropped it off but the drop off location said we didn't,If I were to rate uhaul as a company 5/10 for each location lawton oklahoma 9/10 the ladies were very friendly,smithfield 5/10 we didn't speak to a person in person we spoke to someone through a doorbell and he seemed rude

JASON C. 
Rating:
4.0

Turn in very quick and easy!

JEFFREY G. 
Rating:
5.0

Great Service

STEVEN C. 
Rating:
5.0

The service is always great. And the REPA ARE ALWAYS PROFESSIONAL.

LARRY P. 
Rating:
4.0

Larger Location

BRADFORD W. 
Rating:
4.0

Customer did not leave a comment.

Ricardo L.  |  First Impressions 
Rating:
5.0

Staff went above and beyond in service and expertise

PHILLIP A. 
Rating:
5.0

Customer did not leave a comment.

HARBY P. 
Rating:
5.0

Great customer service. Especially Rebecca, Ashley, and Travis.

JIMMY C. 
Rating:
1.0

They overcharged me and took way too much money for a simple move I did in town!

Jacinta W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Great service.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

KENYETTA P. 
Rating:
5.0

Customer did not leave a comment.

JULIA C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Keep doing what your doing

Justin G. 
Rating:
5.0

Customer did not leave a comment.

MARIA F. 
Rating:
4.0

Customer did not leave a comment.

KATHY C. 
Rating:
4.0

Truck has a lot of external damage. Interior was clean. Sent me to a further drop off causing me to go over designated miles.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

KEM O. 
Rating:
5.0

Customer did not leave a comment.

THEODORE W. 
Rating:
5.0

Customer did not leave a comment.

sherry D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEDRICK D. 
Rating:
3.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Temeka S.  |  First Impressions 
Rating:
5.0

Give deposit back as soon as turn in trucks or trailer

Michael J. 
Rating:
5.0

Customer did not leave a comment.

JARED J. 
Rating:
5.0

Customer did not leave a comment.

HAROLD B. 
Rating:
1.0

Customer did not leave a comment.

BRIAN H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
4.0

Location was clean. Vehicle was decent. Truck was out of alignment and several items needed looked at. Brakes needed checked.

BENERVAL G. 
Rating:
5.0

Customer did not leave a comment.

Brenda F. 
Rating:
5.0

Nothing I was shown such great respect and courteous and kind behavior love you guys keep up the good work

jennifer L. 
Rating:
5.0

Team was very helpful and ready to work.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

System was down but used app.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Dallis C. 
Rating:
5.0

Customer did not leave a comment.

Olivia W.  |  First Impressions 
Rating:
5.0

Furniture dolly had a messed up wheel but we still got the job done. Other than that our move went pretty good

CHRISTOPHER J. 
Rating:
5.0

We were very pleased with our recent use of U-Haul trailers. The young man in Oklahoma was very thorough In helping us get on the road. It seemed at the time he was pretty swamped and could have used some help.

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

Every time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.

Kara J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED A. 
Rating:
5.0

Uhaul has taken 84 dollars from me. The turn in place had to request uhaul to give me back what i overpaid.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

RONNIE B. 
Rating:
5.0

Best Uhaul experience I have ever had…with the pickup and especially with the drop off

Levi L. 
Rating:
5.0

Customer did not leave a comment.

Eric G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dreama h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zackary J. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
4.0

Customer did not leave a comment.

RICKIE S. 
Rating:
4.0

I was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.

Robert J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

WILLIE C. 
Rating:
4.0

Na

RICKIE S. 
Rating:
3.0

Conduct q thorough inspection in all tires. Interior rear tire blew on the driver side, and the exterior tire on the driver side was bald. Had to have a maintenance rep come out and replace two tires. Thankfully it was on east 60 where there was little to no traffic that could have caused a significant accident due to the tire malfunction.

MATTHEW LEE M. 
Rating:
5.0

The lady working that I turned in the trailer to was awesome and wonderful to meet. Uhaul overall was extremely accommodating when I needed to keep the trailer longer than planned. Highly recommend!!

THERESA D. 
Rating:
5.0

Very Friendly

DONNA M. 
Rating:
5.0

I was very pleased with this location my 20 foot U-Haul had to be returned by 9:00. I showed up at 8:30 not realizing that they did not open till 9:00. I still had my vehicle in tow. Once I showed up the customer service representative told me that they don't open until 9:00 I said well that's cool I will go find some place to eat breakfast and come back. However the customer service representative said I didn't have to do that he would help me get my vehicle down. He was very pleasant and went above and beyond and helped me even though they weren't even open yet.

CHRISTINA W. 
Rating:
5.0

very helpful and freidly

ROBERT P. 
Rating:
5.0

Can't think of anything

LEWIS J. 
Rating:
4.0

Customer did not leave a comment.

aaron Glenn D. 
Rating:
5.0

You can't improve on perfection.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

TANYA S. 
Rating:
1.0

I was told I was going to get my money back for the extra days I paid for in Lawton Ok,when I got to Arizona they told me that it's not true,once you pay up front you loose the money.I want my money back for the extra 2 days I paid for

ANNA C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

I was in and out quickly and no fuss so I have no issues. The outside personnel were fantastic and worked well together as a team.

SCOTT A. 
Rating:
5.0

I will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!

Tiffany M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN ANNETTE C. 
Rating:
5.0

Customer did not leave a comment.

KAREN ANNETTE C. 
Rating:
5.0

Stuff was great

EDUARDO C. 
Rating:
5.0

Staff was Knowagable, helpful, and friendly!! Will definitely reccomend!!!!

DONNA H. 
Rating:
5.0

Customer did not leave a comment.

SARA P. 
Rating:
3.0

Customer did not leave a comment.

darrell W. 
Rating:
5.0

Best moving experience I've ever had, and I moved with the military before. Great value for price, very clean, easy pick up and drop off, simply put an amazing and stress less moving experience. Thanks guys!

MONIKA F. 
Rating:
4.0

No comment

TAYLOR G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

Van R. 
Rating:
1.0

Had nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn’t want my things and they’ve charged me every month since and claimed they never received my notices. On top of that I’ve been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.

JESSICA D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Herman M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDACE W. 
Rating:
5.0

Customer did not leave a comment.

TIERA P. 
Rating:
5.0

Great customer service and responsiveness, store extremely clean 🧼 which was a plus, this is my third time using them, no complaints only praise for this establishment

prince M. 
Rating:
5.0

Needs more one way equipment

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

DORIS S. 
Rating:
5.0

Nothing

LAMAR S. 
Rating:
5.0

Customer did not leave a comment.

TALISHA P. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

Assistant manager was rude to me, and his employees.

Christina G. 
Rating:
3.0

Make it easier to get on and off road from every direction

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

GORDON A. 
Rating:
5.0

Heather was terrific in arranging my rental. Truck was clean and ran like a well-oiled machine!

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLESETTA F. 
Rating:
3.0

Representative was very knowledgeable on the products and paperwork. I had a tire blowout on the passenger side of the U Haul trailer. Tires usually give an indication by cracks, blisters or sidewalls splitting out. I had this blowout close to Wild Horse, Colorado. I wish the pickup location would have paid more attention to the condition of the tires. Could have been disastrous, but I got the trailer to the side of the road without incident. It added three hours to my already ten hour trip for a total of 13 hours. Made the trip exhausting for an already hard drive. Should have gotten compensation for this potentially dangerous and exhausting event.

KEVAN C. 
Rating:
5.0

Excellent customer service, availability of equipment, and ease of check-in procedures!

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Ojonatu D.  |  Overall Experience 
Rating:
5.0

I’m thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.

Chris F.  |  First Impressions 
Rating:
5.0

Thankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.

John J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Herman M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mahogoney L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Komlavi D.  |  First Impressions 
Rating:
5.0

I have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!

karen s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
2.0

There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out

jason c.  |  First Impressions 
No reviews have been submitted for this location.

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