Customer did not leave a comment.DEBRA P.
Customer Reviews for U-Haul Moving & Storage of Lidgerwood
U-Haul Truck Share 24/7© Location
Spokane, WA 99208
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I used the truck for about two hours in and out and was charged a cleaning fee of $25 when the truck was clearly clean and in the same shape it was when I rented the truck so I'm a bit upset about that part.Starr G.
Everyone at U-Haul has been magnificent. We are always well taken care of and the service of all employees are always a pleasure to deal with. Storage unit is the perfect place. Just have a tough time with access hours, but try to make it work the best we can. Thanks guys :)Ronald K. | Online Move In
ThanksToni M. | Overall Experience
Customer did not leave a comment.Jake B.
I ended up paying an entire month's rent for one week of storage. I feel like that is something that could be pro-rated by U-Haul. It would be a terrific PR move and would not cost them a thing.JENNIFER P. | Overall Experience
Customer did not leave a comment.Elizabeth D. | First Impressions
Access needs to be 24hrs! It was difficult to get in and out at the right times because I work. And it SUCKS GETTING TRAPPED INSIDE GATE BECAUSE YOUR 1 MINUTE PAST CLOSING.Marilyn Jeannette H. | Overall Experience
This was a very good storage facility and I would recommend this to anyone because they care about their customers and take care of them.Roberta L. | Overall Experience
Customer did not leave a comment.Scott M. | Overall Experience
Continue smooth operation of vehicles. Also, continue to have vehicles available. I only saw one truck, glad I got it.JIMMY H.
Should warn renters that unit has a walk through door as opposed to a garage door. Has to back trailer out of lane because gates were chained. Would not recommendRANDY P. | First Impressions
Perfect! Thank you.Tracy H. | Online Move In
Customer did not leave a comment.Kerri M. | Overall Experience
This location is great!eilen r. | Overall Experience
Hard to get ahold of anyone on the phone or in the office. I observed a guy using a grinder/saw (saw sparks flying and heard noise). I tried to call and report to Uhaul and finally called 911 to report. Some suspicious activity in the evenings.Debbie Terry B. | Overall Experience
The best staffed, organized, and managed U-Haul,(or any rental ) facility I've ever done business with, & I'm 76!james d. | Overall Experience
Customer did not leave a comment.Joshua R. | First Impressions
Customer did not leave a comment.Jose G. | Overall Experience
No person available very confusing and time consuming for me the customer. Overall terrible experience.Dennis J.
Difficult to rent from the kiosk. Final bill was wrong. Good thing we took pictures of the mileage cause you were over charging. Tried to charge for 2 day rental also instead of 24 hour rental.DONNA JOAN W.
Refund me my $67 you took from me I have been waiting for a refund for almost a week now this is ridiculous and release the funds for my fiance's account her name is camille bovasso and she has been waiting four days for you to release the funds or are you going to steal from her also...Bert W. | Online Move In
Customer did not leave a comment.Joshua R. | First Impressions
From start to finish from renting the storage unit to renting a truck to move out was very easy and convenient.John D. | Overall Experience
Customer did not leave a comment.Lynette L.
Customer did not leave a comment.PAUL L. | First Impressions
Very friendly & helpful lady was working when we checked in, I wish I knew her name to recognize her.EZRA K. | Overall Experience
Customer did not leave a comment.Elizabeth M. | First Impressions
Customer did not leave a comment.BRANDON G.
The app was troublesome. Lucky there was a rep, available. She was Awesome.EDWARD-IVAN J.
Customer did not leave a comment.AUBRY A. | First Impressions
Luckily an employee was there as the online checkout the night before ended up being a complete cluster. Jamal was a terrible rep, unhelpful and very difficult to work with. Your online process is really horrible. If you have that service, have all the info done before the customer gets to take the vehicle. I spent an extra half hour dealing with Jamal. Finally I gave up and the amazingly professional woman inside had me on my way in five minutes. She was very knowledgeable and knew exactly how to get me going.RYAN DANIEL O.
Customer did not leave a comment.Norman G. | Overall Experience
trying out the light bulbs in units before opening for rentalAllissa F. | Overall Experience
Customer did not leave a comment.Mary S. | Overall Experience
Customer did not leave a comment.Travis W.
It was confusing that the office was at another location.Jennifer S. | Overall Experience
It was incredibly warm in the facility and had an overwhelming chemical odor. Also, I rented a 5×5 unit and due the the pest bait and the studs protruding into the unit it was quite a bit smaller.Crystal B. | Online Move In
the equipment we used was not stellar... the ride was very bumpy. Getting help on the phone was horrible. We had to wait over 20 minutes each time we needed help. We were on our last bar before we could get hooked up to our vehicle. Your site is not very helpful. They need to tell you upfront to make an acct. to go through the process. We got locked in our storage and if it wasn’t for someone else that was in there and gave us his code we’d still be there! When we arrived at the drop off at 5 pm they were closed. We had to wait 20 minutes to get an assistant to help us get the truck turned in..( she was very helpful and patient with us as we were fried...so heads up for your people when you finally get a hold of them). and this is after a long 7 hour drive and then unloading a 26 ft truck! You are pretty much the only place in town... and I hear you advertising for more help... you need it... especially with so many people on the move these days... I hope you work on the help needed after they’ve rented your equipment. It makes the whole experience much better and makes us want to recommend you to others. We thank you for the help that you were for us in a very stressful time for us.Kim E. | First Impressions
Customer did not leave a comment.DENNIS P. | Overall Experience
The only thing that would make it better is since you need a code to enter, allowing 24/7 access. If that was available, it was not explained to me upon signing up.Kelly W. | Overall Experience
Very easy and convenient to use. Very friendly staff.John D. | First Impressions
Customer did not leave a comment.Curt F. | Overall Experience
Beyond horribleJoshua F.
The remote check-in was bad. Thank goodness a lady was there the 2nd time I came by. Will not come to this location and will never use a location that is primarily remote check-in. I learned a lesson. Call ahead of time.Evan S.
WORST possible everJoshua F.
Customer did not leave a comment.MICHAEL JOHN O. | First Impressions
The building wasn't properly marked to show from our vehicle that the unit was, in fact, inside the bldg. We drove in circles for a while. We had to go inside to figure it out. But it's a great unit. Very happy!Charleen T. | Online Move In
Staff and facility were excellent. Mobil app needs work regarding paying for storage online.Kelly H. | Overall Experience
Customer did not leave a comment.Jennifer P. | First Impressions
The app was a nightmare to use. It too longer than seeing a representative, and it was broken for Android users. We couldn't take photos to document damage, fuel level, or odometer. We tried calling customer service but waited for 20 minutes on the line without help. Eventually we drove to another uhaul location for help. The crew at North division in Spokane were really great at helping us. Also, the uhaul was given to us with about 1/8 of a tank of gas which was also frustrating.Robert H.
Lower priceMark M.
Was not given full and correct information when I called and requested information.Kristine H. | Overall Experience
Both women who worked with us were very professional, friendly and helpful!TIMOTHY H.
The manager was greatNorman G. | First Impressions
I am very unhappy with the fact that my belongings in the store unit were full of mice poop.Melissa C. | Overall Experience
Customer did not leave a comment.Steve t. | Overall Experience
Customer did not leave a comment.Emily P. | Overall Experience
William at the Ligerwood location is absolutely fabulous. He is so knowledgeable and helpful and always had me taken care of with setting up and cancelling my reservation. Unfortunately I didn’t have the same experience with some of the other employees, although they were always professional and kind, I don’t believe they fully knew what they were doing and required more training, as I spoke to two other employees about cancelling my reservation/moving out of my unit, however only William successfully cancelled my reservation in “the system”.michaela l. | Overall Experience
Customer did not leave a comment.Tom P. | Overall Experience
Customer did not leave a comment.Kristin C. | Overall Experience
Thank you.Verna J. | Overall Experience
Customer did not leave a comment.Jose G. | First Impressions
Customer did not leave a comment.Kathy A.
Customer did not leave a comment.lyne a. | First Impressions
The app is trash, it's just the webpage with a border around it. The website is unresponsive on my phone; I had to click buttons multiple times, back out and try again, and resubmit information multiple times. Because of the website jank, I was not able to return the keys to the lockbox during the return process because the app decided to skip that page, so I had to contact the local office's offsite workers (none on-site because of covid) to return the keys properly. Aside from the app needing to be rebuilt my experience was great; being able to just show up and get into an F150 (first time driving a larger truck) was a great time, all of the processes such as picking up/dropping off would be a breeze if the app was optimized. I would still use the service again regardless of my issues.Ethan A.
Thank you very much.Anthony D. | First Impressions
It is quite unclear on the UHaul website when making a reservation for a particular space. Thinking we were on the 1st floor for self-storage, and was getting charged for it, we were put on the 2nd floor without any conversation. When making the reservation online there was “one unit left.” When trying to talk with a staff member in customer service, they said that the reservation is for that “size” of the unit not the location, which is, frankly, confusing and less than desirable. This should be stated plainly when making a reservation online, easy to read. Otherwise, my spouse said the facility was good and the carts and elevator were helpful.Virginia J. | First Impressions
Service was excellent, staff was friendly and very helpful in helping me select my unit. I will recommend Uhaul to my family and friends, so very pleased with the staff...santos DanielsSANTOS D. | First Impressions
Customer did not leave a comment.Nicholas C. | Overall Experience
45 minute check out online horrible experience poor online pickup serviceJessie N.
Customer did not leave a comment.paul f. | Overall Experience
During our time of COVID-19, I was soooo impressed with the online agents that were able to facilitate my rental. Also, I had a rock chip occur while driving on I-90 and I purchased standard coverage with the extra $5 fee for possible emergent issues, totaling $19, and this covered the repair cost for the rock chip repair. At least I believe it has covered it, as I haven't heard anything further about the damage.Amy R.
Everyone I spoke to was very helpful and friendly. I will use them again and again.Janice A. | First Impressions
Customer did not leave a comment.Andrea C. | Overall Experience
The staff at UHaul Lidgerwood was outstanding. They did everything possible to make the rental of a storage space easy. Manny, Tom, and Kim were super nice, helpful, and a joy to work with. Thank you.Ellen S. | First Impressions
Customer did not leave a comment.Katie G. | First Impressions
My only issue is online it said first month free and I did not get a free monthDAWN C. | First Impressions
All staff and manager were extremely nice and helpfulkelly l. | Overall Experience
You guys are fantastic! Really appreciate how friendly your staff is, phone and in person. Convenient that you also have trucks at the same location. We will recommend you and use your facility again.Corey S. | Overall Experience
Mr. Will was very helpful.Jane G. | Overall Experience
Your representative was very nice and explained rental storage process completely.Jane G. | First Impressions
Amazing people .. very helpfulTracy M. | Overall Experience
Both Thomas of North Division Uhaul and The ladies at storage were very pleasant it was a difficult day for us and everyone at Uhaul were so pleasant and that made for a better day. Thank youTammy D. | First Impressions
I'm glad to be with Uhaul and I am so thankful for all the help the staff has given me through out the time I've had a storage here. They are truly the best!Vanessa W. | First Impressions
All staff has been very gracious & helpful to me since day 1. I've rented units at other places before and Uhaul is by far the best company I've experienced, always willing to work with me on paymentsVanessa W. | Overall Experience
Both The staff, and facility was Helpful and convenient .Dustin P. | Overall Experience
Excellent customer service!Angela S. | First Impressions
Customer did not leave a comment.linnea S.
The woman I spoke with was extremely educated about her job and what was available at that location and how best to ensure I received exactly what I wanted.jesse w. | First Impressions
The only comment not positive is that I received a notice that my credit card had been charged for a unit somewhere in W. Washington; I brought it to their attention, didn't admit what happened.James E. | Overall Experience
No one was available to help. Very busy and long wait timeso I ended up leaving. My charges are very confusing. When I originally signed up on line the charges were to be $79.00 (+ -) when I turned the truck in no one was available and the office door was locked,even though it was during store hours. I left the truck there. At this time my cell phone was broken and I was unable to access my account etc. I called the 800 # and was given to 3 different people each giving me different information. When I finally reached someone at the store I was told my bill was $194.24 with a $44.43 credit. Quite a difference from the $79.00 I was quoted. As of today 11/13, I have been charged $194.24 with a $44.43 credit and another charge of $ 47.72. This seems extremely disorganized, unfair and very unprofessional. I will certainly question my use of UHaul, or recommending them to others in the future.Karolyn K.
Fast and friendlyAdrienne W. | First Impressions
The inside of the truck was dirty, the gas light was on, and the store lied to me about the best price options. I was told it would be cheaper to drive the truck back to the city I rented it from vs leaving it in the city I was moving to. After talking to uhaul, I learned the store was just trying to screw me out of more money. I wasted 10 hours of my life driving there and back to return that truck. I now have a dispute open against them.Sarah S.
Customer did not leave a comment.Jared K.
Larissa was wonderful and very helpfulRyan S.
The key dropbox is too small. The key did not fit well at all. It was a serious struggle to get the key in and I had to remove the keyring. If there is another alternative for dropping the key there should be signage.Casey W.
Customer did not leave a comment.Morton A.
Nothing it was amazing movePatricia B.
I had a great experience! Got my truck on time, the rep was friendly and knowledgeable ! My kinda place!Tamara N.
Before the app told me where to put the key, it asked me to rate the app, then closed the rental. I had no idea where to leave the key. The drop box opening was too small to fit the key fob. I waited in the cold outside on hold with uhaul for 20 minutes, I finally hung up. I specifically choose this location and return time of 7 pm because the location, closes at 7pm (according to the uhaul website). But the office was closed and had a sign that said it closed at 5pm. It also had a sign in the window saying they did not accept cash, which I'd like to mention is against the law. Cash is legal tender and must be accepted. I will never use this location again.Kathleen M.
Front Desk was very helpful. Thanks!Jason H. | First Impressions
Great service great prices and even a free first month. Nowhere else offered that!NaCisha B. | First Impressions
Customer did not leave a comment.Vetrichelvan J.
It was great! We were only in the unit for a month but we were in and out of there quite a few times. All was well and maintained beautifully. Thank you for your help!Anna Michelle j. | Overall Experience
Locked out of unit 3 times!!! One for wrong lock and no one told us which lock you have, one saying we didn't pay and we did, and another time for adding another lock for security! Very unprofessionalRebecca Y. | Overall Experience
Customer did not leave a comment.Allan P.
Customer did not leave a comment.Lewis S.
Moving can be very stressful and exhausting but David went above and beyond, out of his way to make things easier for us. Thank you David for your help and extra kindness!megan s. | Overall Experience
Great customer serviceJoshua R. | First Impressions
Great! Everything was great!Barbara B. | Overall Experience
Check the tires!!! Once the truck was loaded it was evident the tire was leaking air, it had been slashed. It took uhaul over 2 hrs to have the tire replaced, then they told us to go to les schwab and have the lug nuts tightened as they didn't have the tool. We went into overtime with our movers and had to reschedule the movers on the other end of our move.Joanne S.
After I booked the reservation I was sent a link for moving help. I booked moving help and got confirmations and pay codes. When moving day came the help did not show up. Uhaul found me a random cell phone tied to the business and when I called he said they have been out of business for over a year. The listings need to be updated regularly because this was unacceptable though not the fault of the location we went to.Kyle J.
I drove that truck 12 miles and put 2 gallons of gas in it before I took it back. Then I was charged for 4 gallons. There's no way I used 6 gallons to drive 12 miles. Not even jet planes use that much fuel. This moving process is expensive enough without being nickel and dimed by a company we are supposed to be able to trust.Charles M.
the codes for the entry gate often didnt work after opening hours, despite arranging for the 24hr access. also people were sleeping in their parked truck across from us, hosting-other sketchy thingsJoe C. | Overall Experience
Review of the instrument panel. I was unable to adjust the side mirrors.Ellen R.
Phillip was amazing! So kind and professional! He made the whole experience so much less stressful. Forever thankful for him.Emily T.
There was stuff still stuck to my storage floor. Had to request it out. All other areas were golden.Anna Michelle j. | First Impressions
The reason that I came back was I had a good experience there two weeks ago. Friendly service fast so I was good with that but I'm very dissatisfied with giving charge for fuel when I brought it back with more gas limit had in it when I took it .I consider that stealing .Nick G.
Customer did not leave a comment.Malcolm L.
The employee on duty was very friendly, helpful and completed the rental quickly!Susan B.
Customer did not leave a comment.Edith B.
Customer did not leave a comment.Garrett Wayne B.
The store is really small and it took forever to pick up the uhaul. I would recommend adding a second customer service rep to speed up service.Matthew B.
They rented me the wrong truck, did not pull up the right reservation and didn't verify my id before asking me to pay and giving me the keys for someone else's truck. Got my rental a half hour late bcuz of this location's shenanigans. Blankets weren't bagged either.DANAE S.
At truck drop off & storage the boy was rude, unhelpful, & tried to refuse truck. At move out my items had water & rat urine and feces damage. My rent had been raised $5 for "clean & safe" storage.Ashley F. | Overall Experience
LIGHT IN UNIT DOESNT WORK.Judith G. | First Impressions
Staff was very helpfulEARLY H. | Overall Experience
The pickup location had been moved and we weren't aware until going to pick it up. The van had not been washed and the seats were covered with dog hair. But the service was good.Karen R.
Customer did not leave a comment.Debra M.
No problems Great service. I will use again. Thank you.DAVID M. | Overall Experience
Customer service was excellent. Storage units are smaller than advertised.Patiel B. | First Impressions
We will always use U-Haul on division. Always a very good experience.CATHY G.
Nothing I can think of. You all are great!Denise M.
The staff was very friendly and helpfulApril R. | First Impressions
Customer did not leave a comment.Kent S.
The staff was friendly and helpfulLina z. | Overall Experience
Excellent personnel.CHRISTY S. | Overall Experience
I wasn't advised that the location would be closed by the time I was returning the rig, the uhaul returns app malfunctioned so I couldn't initiate the return that way, called customer support and they couldn't initiate the return, spent 45 min in the parking lot trying to properly return the vehicle. I was also charged for a dolly but the dolly wasn't put in the truck like I was told it would be. This isn't my first experience with uhaul but so far it has been the worst. I called the store to make sure my truck was returned fully and I asked to be reimbursed for the dolly rental and was told that they would try their hardest to get it done by the same person that dropped the ball on everything to begin with so I'm not confident.Nicholas C.
Customer did not leave a comment.Anne J.
I had a horrible experience at this UHAUL location. The truck was not ready to go when I arrived and had to wait one hour before I could leave the facility. The truck was stuck in ice at the far back side of the storage facility lot. The facility employee left to get the truck initially and never came back with my rental. The second employee went looking for him, at my request, and told me the truck was stuck in ice and would not move. Long story short, another customer and myself ended up going to find the truck and physically had to push the truck out. By now, I am one hour late and I had 15 people waiting to help me load the 26' moving truck. No, I would not recommend this location to anyone. No apology was given or compensation for my time lost when I brought back the truck.dennis S.
You have a barely legal boy in charge and two girls who did nothin but stare at their phones the entire hour n change i unloaded. Mountains of snow in storage area and dangerous to drive in. Storage doors iced shut. Theres no way to get out of the middle lane in the storage other than backing up 2blocks, around 180Â° of corners and then another two blocks or asking the clueless and unhelpful desk boy to unlovk the middle gate. "Im not sure if it unlocks, ill look for a key" 30 min later there still no key and he tells me it cant be done. I ask him if he asked his manager where the key is. 40 sec later he has it in his hand. 10 min later he finally unlocks the gate. Go ask him for a broom to sweep out the truck. "Idk ill go se if we have one" ignores the broom behind him and disappeared for 5 min to find another. Go to turn in my key and he demands $50 to drop it off despite me being told by my original drop off location to return my truck to the place i got storage at. He argues with. Me until i call the original drop off location and have him speak to a worker there who obviouslt tells the boy to stop giving me hell and jus help me out. He argues with that man an aditional 10 min and then makes up an excuse as to why he was being as unhelpful as possible. I littetally left in awe of his rudeness and lack of customer CareAshley F.
Customer did not leave a comment.Dennis P.
The facility was clean. The staff were friendly. The hours were not convenient but decent.ASHLEY T. | Overall Experience
I've called twice, to pay over the phone, and to ask how to pay online. Both the young man and the woman I spoke to were very polite and helpful. Plus the unit cost far less than expected.Corey S. | First Impressions
Customer did not leave a comment.Michael J.
I appreciate the last minute accommodation on their behalf. However, the storage location was in the middle row in the back corner. Near the mgr apt. It was a tight fit trying to drive in daily. 😢Danielle E. | Overall Experience
Customer did not leave a comment.Terry N.
Killian was super helpful and nice! His customer service skills are hard to come by now a days! I was taken back by his professional and eagerness to help. He's an awesome employee and I will be referring tons of people to him as I am the new property manager for a 200 unit apartment complex near by!Mona T.
Customer did not leave a comment.nate D.
My contact was by phone only. The gentleman who helped me was so very courteous and helpful and I really appreciated his excellent customer service and attention to detail in updating my information.MARGARET P. | Overall Experience
Customer did not leave a comment.Jerry W.
Good experience.graham m. | Overall Experience
They closed early on multiple occasions and when they were open is was a challenge to find someone actually in the office. One of the rollers on the door fell off and the unit lights never worked.Tom V. | Overall Experience
John was very friendlyBrian C. | Overall Experience
Very nice people. The best customer service. Warm and friendly. Family atmosphere.Doug B.
No needAARON Z. | Overall Experience
Customer did not leave a comment.Michelle B.
as expectedjennifer r. | Overall Experience
Brian you are the best!! Thanku for the sincere excellent service..l highly recommend your store to everyone.Sincerely janet cleveland😊😊😊😊😊😊😊janet c. | Reservation
Nice location.deanna g. | Overall Experience
Customer service was excellent one thing I would suggest is having 1 big lot for pickup and drop off with the storage units also on sight. Alignment in truck was off difficult to drive 19 hoursAARON Z. | Reservation
When I went to close my unit the worker was too busy working on their car In the storage area to be inside when I was ready to move out. I also had to ask for a receipt to ensure I wasnt charged againZachary B. | Overall Experience
People who work there are rude.JENNIFER G. | Overall Experience
nonJay A. | Overall Experience
The gentleman that assisted me on Sunday morning, September 30th was personable, thorough and professional.Brandy H.
no rodents or other pests, very accessible for me and secure. thank yourichard s. | Overall Experience
xxBarbara S. | Overall Experience
I have no complaints.!!!!!!LINDA T. | Overall Experience
It went exactly as planned. Thank you!Timothy S. | Overall Experience
Both Johnathan and Brian were always courteous and helpful when I called the office or visited during the pickup and return of the moving van. I had to extend the rental twice and they were very helpful at every turn. I couldn't recommend them more highly.John B.
Customer did not leave a comment.kathryn L.
Staff was extremely friendly and helpful. I needed assistance as a new resident of Spokane and employees sure delivered. I was very pleased with the facility as well. Plenty of room for maneuveringJon F. | Overall Experience
Great customer serviceMATT E.
Customer did not leave a comment.William L.
Delightful customer service.nicholas M.
Quick, very friendly. I was very pleased that I was able to get in and out. Staff was also very friendly.Nicole W. | Reservation
Uhaul call center told me the location was open until 8. When I arrived at 6:45PM I found that even though the sign said they were open until 7PM they were already closed. Not enough feedback space.Tom V. | Reservation
Wish it has earlier open hours and later close. However it was great and everyone who worked there was wonderful. THANKS.Kaitlin W. | Overall Experience
Customer did not leave a comment.Tina G.
Good service and customer communication. Very friendly and helpful.james b. | Reservation
Trailer - 6x12 needed to be taller! Like 7’ would be great!MIKE A. | Overall Experience
AMAZING! I forget his name, but the individual who gave me the truck July 19th right when you opened was super cordial. Didn't look bothered that I came in right at open and made me feel like I was in a mom and pop shop.trystan L.
Customer did not leave a comment.Michael M.
Needed to cut my lock off my unit and staff was completely useless. Also lied that bolt cutters wouldn’t cut disc locks. Unit was dirty and I found mouse droppings on my belongings.Natasha M. | Overall Experience
Staff is very friendly and I would recommend you guys to everyone. Thank you so much!!RHONDA H. | Overall Experience
OoKAREN B. | Overall Experience
No disputes I think it would be better if they had longer hours. Instead of closing at 7:00 maybe stay until 8:00 pm. As sometimes a person getting off work at 5:00-6:00 don’t have much time.James M. | Overall Experience
Customer did not leave a comment.Harold A.
So I had got online and did the reservation and it sent me a confirmation email that I got on to Sunday morning prior to picking up a van. According to the email if I completed the process that would mean I didn't have to go inside I could just get the keys and leave that's not how it went down I did not get a code sent to me I had to go inside and had to spend another 15 minutes going back over all the information that I had done the night before and that next days a little bit of information because none of it was in the system. I have used this U-Haul service and store in the past I've had new experiences with their services in general this seems to be a flaw with the computer system not with their personal service and the cashier at the time told me I was not the only person that weekend that it had that same issue that had to repeat all the information over again because they also did not get the full confirmation from online so I don't know if there's something wrong with the website but it's very frustrating to take time out of your day to go online fill everything out and then have to go into the store and repeat the same thing over again it made me late to do my pickup which held up other people and if I would have just shown up earlier so that I could have gotten everything taken care of. Then the band didn't run right it didn't want to accelerate while I was driving so every time I had to stop it took way more time for it to get up to the speed I needed to to not be holding up traffic and also the interior dome light stayed on no matter what I tried which included turning on and off all of the light switches and opening and closing all the doors the light was on for my whole trip and we'll still on when I returned it it didn't matter if the keys were in it or not and to me this is all stuff that should be left over before the vehicle is rented out so they know if there's an issue.Tamara C.
Thank you for being there. Everything went wellmichael f. | Overall Experience
I needed a storage unit last minute for my Mother-in-law and I was able to get one the same day with an easy process. I used the facility for about 2 months & cancellation was an easy process. Thanks!dan f. | Overall Experience
Office smelled bad, the area was tight to maneuver.Matthew B.
Customer did not leave a comment.Jeremy W.
Very clean, safe place. Friendly and helpful staff. Everything you could want in a storage facility.donald v. | Overall Experience
Customer did not leave a comment.Dawn L.
Kim and her staff were always wonderful and very helpful every time I was in there no matter what the issue I would recommend to Lidgerwood storage unit to anyone who asked. Thank you all of youTAMARA c. | Overall Experience
Clean and friendly.Brookie W. | Overall Experience
Very pleasant experience. Jonathon was informative and had great customer service.Joseph S.
Customer did not leave a comment.TERRA F.
Nothing, I was happy with the truck that I rentedWilliam A.
The clerk was kind and courteous but hate that the company's policy changed. I used to get the truck for 24 hours, pick up at 10 am bring back at 10 am next day. I rented for 6 hours, but found my self rushed to get truck back on time. Hated getting the call that we were late, and needed the truck back so they can rent it out. We had it back 45 minutes late but really really felt rushed.Eric R.
The employees went above their required duties helping me. Most notably, I returned at the end of business hours and they stayed over 30 minutes past hours to help check in the vehicle.todd P.
Customer did not leave a comment.irving L.
Customer did not leave a comment.sandi W.
I was told over the phone when I made my reservations that I could pay cash to rent a truck. Upon arrival, I was informed differently. The manager lady was very rude and obnoxious. After a few minutes of telling her that I had been told multiple times that I can use cash, she gave in. We took the truck and left. Come to find out we could not open the lock on the back of the truck. When I returned the truck and told her I could not use it because of the lock she refused a refund. I was willing to pay the mileage and of course the gas that I paid since we drove that far, but feel like I should have not had to pay the rental fee because I couldn't use it. I could tell the sales guy was understanding, but she sat behind a semi closed door and barked orders at him. I could see his frustration and I felt bad. Even when he mentioned replacing the lock on the back of the truck because it was so difficult, she yelled at him. He offered me a lock for my storage unit and a refund for the appliance dolly that I couldn't use. But the feeling I got from her behind the door is that she was still unhappy with that. And it was only given because he had already made the gesture. So I had paid $60 to drive a truck less than 10 miles round-trip. I do not recommend this location to anyone in the future. I have yet to see my storage unit so I'm hoping that that venture is better than the first.kristen K.
Both the manager and the gentleman were more than kind. Service was accurate, speedy, and sincerely kind. Thank You!Candace S.
Customer did not leave a comment.kathy A.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.Jennifer K.
Very nice very clean great placeRicardo P.
It was awesome thank youFrank S.
Customer did not leave a comment.Peggy S.
Great service!Kurt K.
In,out and done. Very easy.ralza H.
Customer did not leave a comment.ANDY P.
Check in was great. Customer service was excellent!Amiee C.
I was well taken care of at this location and the vehicle in good shape. My issue with the rental was that I tried to rent from the Spokane downtown Uhaul location on 3rd avenue, which was just 1.5 miles from my house. I thought I was successful with my reservation, but when I went to check in, I was directed to the N Division St location. This cost me an hour in extra time driving to and from, mileage charge since it was five miles further away than 3rd avenue and gasoline from running the truck those extra miles. Total extra = $13.00. If N Division was the main hub with many vehicles I could have understood it but 3rd avenue is bigger--N Division has one truck to rent, the one I was assigned to.Robert C.
Customer did not leave a comment.Jackie T.
The staff was very helpful, both at check out and check in. Thanks!JOHN C.
Email reminder the day before scheduled pick up of truck rentals.bryce A.