Customer Reviews for U-Haul Moving & Storage of Lilburn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lilburn

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Ney M. | First Impressions |
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Customer did not leave a comment.

antonio H.
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Geraldine H.
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Ronald L.
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Our experience was great. Thanks!!!

Carol F.
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Nothing. Two perfect rental experiences and one more to go!

MOHAMMAD I.
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The young lady who helped us was super super friendly person and very very helpful

Rosa T.
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Customer did not leave a comment.

Jackqueline J.
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They leave a dolly and pad in the truck and if you release the tie on them you are charged. If you know you are not going to use these items they should remove them because they take up important space in the truck that you paid for. Also the wheel on the dolly was broke and when I mention it to the manager she still did not remove an unusable dolly.

CALEB F.
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Customer did not leave a comment.

Larry B.
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Laurence S.
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The staff was wonderful, friendly and sweet. Definitely a pleasure.

Chari L.
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Very nice lady that helped us

Phonesith T.
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How I booked a truck online for $20.99 and ended up paying $128???

William C.
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Customer did not leave a comment.

Jerry H.
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Barbara H. | Overall Experience |
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TYONA T.
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douglas H.
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Edgar G.
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Nice service!

GUY R.
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Alyson G.
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Joseph H.
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An Excellent and Easy Rental. Staff was Pleasant and Friendly, so refreshing with the times we are living in!

Natalie Z.
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Customer did not leave a comment.

Casey D.
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Michael Justin H.
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Tisha P.
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Great customer service. Michelle Allen was awesome.

Karram P.
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Despite the Great service provided. There's always room for improvement, however, nothing comes to mind right now.

Thomas V.
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Michelle and her team are accessible, personable, and make sure the order is correct and delivered as promised. With personality.

RIZWAN M.
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Very friendly & helpful people. Specially lady name call Cassie Hobby

Kerstin J.
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Ms. Michelle and her team are always friendly and on point! Great customer service! Very pleased!!! Kerstin

CHARLES E.
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Perfect experience. Thank you

Jordan D.
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System was completely down and did not receive my contract until the day I was returning the truck. Also, truck was not sanitized (it was dirty in the cab, we had to clean out trash). The drivers side door would not open with the key given. Very disappointed. Will use Budget for every move forward, I have moved 7-8 times and have not ran into these issues.

Warren R.
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Customer did not leave a comment.

Gregory B.
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I returned the vehicle clean except for one Pepsi bottle in the cupholder. I also was 15 minutes late returning the vehicle. For these in fractions I was charged an additional $300. I felt helpless and unappreciated. Will not do business nor recommend U-Haul to anyone ever again.

Nicholas B.
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Tried to return my Uhaul and couldn't get no one on the phone. I called for 3 days straight back to back, was on hold every time!

Charles L.
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Customer did not leave a comment.

james R.
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Fast friendly good location clean climate control storage

Luis V.
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The store need have enough of it's our equipment, so they do not have to borrow it from somewhere else.

Luis V.
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Each U-haul have enough of-there our equipment, so they will have to borrow from somewhere else.

Tae C.
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Professional & personal. I could tell the owner cared about her work and customers. Would highly recommend them.

RICHARD L. | First Impressions |
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Michelle is and has always been the best. I don’t care if I live 50 miles. I will always store at that Uhaul or recommend anyone who wants too. You rarely find great people like her in this world. 100/10

Lee C.
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Thank you!

Michael O.
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Customer did not leave a comment.

Thong T.
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Very professional !

amy B.
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I will be presenting a formal complaint and requesting a refund.My original order and request was changed by a Uhual employee. I was charged an extra fee as a result of another changed by a Uhual employee. I was spoken to rudely by a Uhual employee. Unfortunately NOT SATISIFIED, EXTREMELY DISAPPOINTED.

BETTY K. | First Impressions |
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Customer did not leave a comment.

Mustafa C.
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The best service, staff and location! Especially, the manager Michelle was so friendly and helpful with truck rental service.

Karen J.
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Customer did not leave a comment.

Robyn B.
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Lacy W.
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Customer did not leave a comment.

Shakina P.
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The manager at this location I believe her name was Michelle was an angel. She went above and beyond for us! Very helpful she turned our terrible day into a GREAT one and I WILL NEVER forget that. We need more people like her in this world.I will alway use the Lilburn location, and send friends and family.

Adan P.
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Great rental through mobile website and app. Easy to use. Improvements: I don't remember seeing an instruction step on the drop off steps on the app that there was a drop off box to drop the key. If there isn't, I think there should be one. I knew about it because I saw when I can to pick up the truck for rental.

Dominick R.
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They were able to help me when I was in a pinch. Thanks guys 👍

George P.
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Customer did not leave a comment.

dolores p. | Overall Experience |
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Michelle and her staff were always pleasant and easy to work with. They handle things professionally and with ease. Whatever problem I had they were able to work it out. Thanks for your service.

Michael D.
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The manager is always helpful and provides great service!!

Matthew M.
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Owner did not provide good customer service. Rude comments and made me feel very rushed. I turned my truck in and went and rented from a different U-Haul place. Received much better customer service at the other location. I would not go back to this one, nor would I recommend it to anyone. Truck was clean and worked well was the only positive.

Alan S. | Overall Experience |
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Customer did not leave a comment.

james R.
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Quick service friendly staff

Sarah H.
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Customer did not leave a comment.

Natashia W. | Overall Experience |
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Every one was just awesome Michelle, Johnny and Rich. Keep up the good work

William H.
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There was a miscommunication with scheduling in regards to scheduling but it ended up working out just fine. Quick and easy process

Thomas V. | First Impressions |
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Customer did not leave a comment.

Charles P.
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Jaime G.
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Great Service and customer service

rogelio G.
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Natashia W.
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Duane S.
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Always have a great experience here.

Willie B.
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Let renters know where they are to pickup vehicle at initial contact with your company no matter where it's located. I went to location where I rented vehicle but was told it was not there but 7-8 miles away

Chastity C.
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The owner/operator at this location was incredibly rude. Purchased insurance for the rental and was then charged hundreds for a cracked windshield. Also felt like we were profiled because she called my phone number while I was standing in front of her, which I assume she did because she didn't believe the number was mine. She then proceeded to call my fiance who waiting outside for some reason.

John R.
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Customer did not leave a comment.

miriam j. | First Impressions |
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Excellent customer service

John D.
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I tried to use the app link to return the truck. Unfortunately the link to the uhaul app doesn't allow to input a '0' or zero in the mileage field when trying to return online. All other numbers work in the mileage field. It was very annoying since I had to wait for the store to open to return the truck.

James D.
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Customer did not leave a comment.

Derek B.
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JEFFREY M. | Overall Experience |
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Good experience with all the staff. They were very helpful and knowledgeable.

Lawanda D.
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Excellent service! Drop off was a breeze! Great customer service!

Joseph H.
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Awesome Service, Very nice Staff!

Craig W.
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Excellent customer service.

Marlena B.
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Fix the brakes and the steering on this particular truck.

Carvell S.
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To much for a 4 hour rental. 79 cents a mile a bit too much

Donald B.
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Michelle is very good to work with. She knows what she's doing, super helpful and knows how to run this place. She is our preferred location to pick up trucks when we need one.

FRANK W.
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Customer did not leave a comment.

Kamaran F.
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Great service.

Jessica H.
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Customer did not leave a comment.

Michael V.
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Excellent customer service

Lakan S.
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Michelle was great! Would definitely use this location again, even though it is not the closest to my house.

Cuahutemoc A.
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It's a great location, I came at a busy time and it took a little longer to get my equipment, but they are friendly, knowledgeable and try to do things fast. Clean location, and easy to find.

Michael C.
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Customer did not leave a comment.

Rafat Q. | First Impressions |
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Theresa W.
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Dothal W.
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Tracy L.
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Be honest to your customers.

alyson G. | First Impressions |
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Michelle and the staff were very helpful and ensured that my move in experience went smoothly.

Alyson G.
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Customer did not leave a comment.

Charles B.
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Jennifer H.
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Really easy drop off, plenty of room to maneuver.

Sheila J.
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Continue your excellent customer service.

Martin C.
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Customer did not leave a comment.

Andretta F.
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Allen L.
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douglas Y.
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The owner was superb! She did everything to show she wanted our business. We will give it to her again in the future, when the need arises. 5 stars [out of 5]

Susan H.
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Customer did not leave a comment.

Devendhra A.
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Customer did not leave a comment.

NATASHIA W.
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Samuel B.
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Roland T.
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Truck oil came on (Scary when your driving) Truck tire pressure came on (also scary) Truck was very shaky

Dwayne S.
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Be back soon

Joshua M.
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Customer did not leave a comment.

Ali S.
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Great staff, very friendly

Leonna A.
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Customer did not leave a comment.

Arthur B.
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Took over 30 minutes to get truck even though I reserved truck online and used Uhaul app. When finally approved, it took a while to figure out I had to turn knob to left to unlock lockbox (I figured out to depress Botton on top) - How about some simple instructions? Also, tire pressure idiot light came on soon after rental and passenger side mirror loose and needed constant adjusting. And one minor comment - I prefer to start with a full tank. Trying to return truck with exactly the same reading (in between hash marks) is very difficult, if not impossible.

JEFFREY M. | First Impressions |
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Staff was very friendly and helpful.

Shari L. | First Impressions |
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Staff great, facility is convenient to my home, and I rented a van from this facility previously.

Karen S. | Overall Experience |
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Michelle Allen was wonderfully kind and compassionate to me during a difficult period of transition in my life. I felt like I had a friend at UHaul and I will miss her very much.

Sean S. | Overall Experience |
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Customer did not leave a comment.

Gabriela M. | First Impressions |
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Both of the gentleman working yesterday evening were amazing, professional, respectful and very helpful. Thanks for hiring people like them

Heath H. | Overall Experience |
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Michelle is awesome!!

BARB P. | Overall Experience |
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Michelle is a great manager!

Antonio C. | First Impressions |
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Great experience

LYNNE M. | Overall Experience |
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Our U-Haul facility is top notch. The manager and employees are friendly. I have had no problems with them ever. Pricing is reasonable. I am very satisfied.

Mike R. | Overall Experience |
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Staff was excellent to work with. Facility was clean and well organized

MANSELL A. | Overall Experience |
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I used this storage family for many years and Michelle had alway been very friendly and helpful. The facility was always impeccable.

System U. | First Impressions |
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Customer did not leave a comment.

Terrilynn A. | Overall Experience |
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All of the staff were helpful, informed, and friendly. I especially want to point out Mohammed and Michelle have both assisted me above and beyond the call of duty on more than one occasion. Thank you.

Janice G. | First Impressions |
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Very pleasant and kind. Clean place and I was in and out at a short amount of time. She was under a lot of pressure and stayed as pleasant and helpful

Angela G. | Overall Experience |
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Customer did not leave a comment.

PATTI K. | Overall Experience |
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Working with Michele was great!!!!

Gisele L. | First Impressions |
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My first experience with the manager Michelle was by phone before I arrived in Georgia. Michelle's pleasant and helpful demeanor provide for me, the comfort of knowing when I arrived -I would be dealing with a competent and reliable business person. When I arrived, Michelle was professional, helpful and very friendly -providing exceptional customer service. This was all while Covid-19 protective measures had been implemented for customer and staff protection. I applaud Michelle and Uhaul for taking this crisis seriously and for doing what they could to keep us all as safe as we can be. For all these reasons I gave the top rating. Thank you Michelle for making this process easier for a very tired traveler. I would recommend this business to friends and family.

Uhaul M. | First Impressions |
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Customer did not leave a comment.

Jodi L. | Overall Experience |
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I thought everything went well--friendly customer service, and access was easy; just a little glitch in the beginning where I found it hard to see what the manager was showing me with the swipe card.

Jessica S. | Overall Experience |
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Very good storage building. Has a lot of storages to fill. Easy to pack and unpack storages and a lot of space.

Uhaul Moving and Storage A. | First Impressions |
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Great place. I recommend this location for any uhaul needs.

Jodi L. | First Impressions |
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I'm happy to have had great customer service, and a sale of storage made simple!

LINDA W. | First Impressions |
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Exceptional customer service with Michelle!! She explained all the charges and plans perfectly. Looking forward to storing my belongings there. UHaul is lucky to have her!!

Jennifer G. | Overall Experience |
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I needed to have 24 hr access

DAVID C. | Overall Experience |
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Michelle is a great manager and was very helpful.

Tasha M. | First Impressions |
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Excellent customer service as always.

Recycle R. | Overall Experience |
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Excellent facility! Great service! Will return!

Ayman A. | First Impressions |
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Exceptional cleanliness and service from Michelle and Andre

Dale B. | Overall Experience |
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Excellent customer service and well maintained facilities. Great shoutout to Michael for over-the-top customer care.

KEITH D. | Overall Experience |
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There should be know late fees!

Mamie K. | First Impressions |
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Professional, Helpful, Friendly, and Efficient. We are repeat customers to this particular location because of their reliability and knowledge.

KELLY M. | Overall Experience |
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Bill was great and helped us tremendously

MARK A. | Overall Experience |
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I opted for the one month free storage and stored my things May 19th, 2019 and retrieved all of my belongings Jan 1, 2019.They’re are still trying to bill me for the unit.

Samuel C. | First Impressions |
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Michael, was super professional, kind and couldn’t have been more accommodating. Thanks for everything

Buddoo A. | Overall Experience |
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Michelle is the best! She was very helpful and always went over and beyond. I would come back just to see her!!!!

KELLIE N. | Overall Experience |
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We were impressed with the friendliness and helpfulness of the staff. Great job1 Thank you!

James Y. | Overall Experience |
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Superb service and excellent facility!!!

Morinette A. | First Impressions |
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Michelle and the staff re excellent! Sincerely, Morinette Abraham

Smittie H. | First Impressions |
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The service was excellent. The only issue I have is the wait time for issuing the access card. I was told sometimes it takes up to an hour before the access card is activated. Thank you

Carol B. | First Impressions |
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They were patient with me and went over every step on what happens when I want to access the storage area. They made sure that the pass worked and that my lock was securely fastened to my area.

Dianne M. | Overall Experience |
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Nice place

John Brian F. | Overall Experience |
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Great place

melanie s. | Reservation |
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Customer service was quick, easy, and friendly!

BARRY P. | Overall Experience |
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I have had the unit for over 4 years. Michelle is the greatest! I repeat the Greatest. We only gave it up because we finally have a house with storage areas and we delivered a truckload to Goodwill

Eugenia C. | Overall Experience |
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Storage was ok but the front office needs to improve on customer service (in person and especially over the phone.)

DAWN K. | Overall Experience |
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Water under window Lots of dead bugs at move out I never had a problem in two years thank you u haul

carrie e. | Overall Experience |
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thank you!

Winda T. | Overall Experience |
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The employees were exceptional and courteous.

No reviews have been submitted for this location.

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