Customer Reviews for U-Haul Moving & Storage of Lilburn

2303 reviews

140 Rockbridge Rd NW   Lilburn, GA 30047

(770) 717-9666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 717-9666

140 Rockbridge Rd NW
Lilburn, GA 30047

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The location itself was good. Very clean and professional. I was given a truck with a known check engine light and was told that everything was okay. He's not a technician and I'm sure he shared what he knew. Turn around to get the truck back on time and now the truck won't start. When it did, it's making loud noises. Eventually we were able to get the truck back in one piece to the location but went through a lot to make this happen. The truck should've NEVER been rented out. His managers should've never allowed him to do so. I will not be using uhaul again after this.

devante L. 
Rating:
4.0

Increased staff for early morning checkout.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

LUZDALIZ R. 
Rating:
5.0

The customer service experience was excellent. The lady was professional and treated me with the best customer service.

JAMES A. 
Rating:
5.0

For the customer service representative to be there by herself she did a great job. I would recommend this location to everyone I know.

JAMES L. 
Rating:
5.0

When we returned the trailer to the Lilburn location, the attendant was extremely busy. I believe her name is Pondra Jones. She was excellent. So busy, so efficient and so friendly. What a great employee.

FRANK P. 
Rating:
5.0

They are excellent services

Nelly O. 
Rating:
5.0

I only use this location never had a problem out of them I always use the online app to lease in return but they always make sure it's working for you they always ask if they can help

Estes G. 
Rating:
4.0

Customer did not leave a comment.

MARCIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diqueasha S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
4.0

Customer did not leave a comment.

Roz W. 
Rating:
3.0

Truck was great, but had some complications with renting the truck I am not used to from other locations. Perhaps will be smoother next time. Staff was friendly and helpful! Just had some unexpected complications.

JIMI G. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
2.0

Customer service with attitude

DANIEL V. 
Rating:
5.0

Get more people with sweet attitudes and patience like the young lady that waited on me. She took time to answer all my questions without hesitation.

AVIS C. 
Rating:
1.0

My reservation experience with uhaul was a total nightmare. I will not be recommending this service in atlanta ever again.

KENTON F. 
Rating:
5.0

Pondra is awesome! I also rent several storage spaces from her location. Thank you for always having excellent service!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Customer did not leave a comment.

MAMIE J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

WINTON H. 
Rating:
5.0

Customer did not leave a comment.

Donald R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yariqua T. 
Rating:
5.0

Meghan was wonderful! Very helpful and knowledgeable and went above and beyond to make sure I was taken care of. Great customer service!!!

Tia D.  |  First Impressions 
Rating:
1.0

The truck was not in good working condition at all. This truck should not have been put in the road. It did not go above 20 miles per hour the transmission was shifting so bad the truck was jumping and the check engine light along with a green wrench kept popping up on the screen. Our trip took longer that expected because the truck was not working properly. Then we I went to return the truck the computer had us down for renting the truck for two days our paperwork showed we only wanted it for one. So lucky the lady was still cleaning the building so she was able to physically check me in and fix the information on the computer. Over all this was a very bad experience and I should not have had to pay for such bad equipment. 👎🏽

TERRANCE S. 
Rating:
5.0

We really appreciate the excellent customer service of Pondra the Manager of this location. She treats the location like a caring mother with a child. We just hope the U-Haul Corporation will give her some new 15' U- Haul vehicles. So she can have less to worry about and make her job easier.

Jermaine O T. 
Rating:
5.0

They are friendly and very courteous

JAMES H. 
Rating:
4.0

Pondra was amazing at address and resolving my issues and concerns. I appreciated her bright smile and warm personality.

Trenecia H.  |  Overall Experience 
Rating:
5.0

Filled the bill exactly according to my needs

Scott D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EMILY T. 
Rating:
3.0

The service was great, but the employees need to be better equipped. They can be (and were) excellent but if the technology they're working with is garbage, it's going to taint the experience. I waited probably about half an hour for the computers to work properly. In addition, the tool for accepting credit cards has a light up indicator where you tap your card for payment. But apparently U-Haul doesn't use/accept that technology and in addition to not accepting payment, it messes up the (already slow) computer system and requires restarting the application process. Also, the online check-in / check-out method doesn't work well with high-definition cameras. If the picture I take is too high resolution, it won't upload. Not sure if this is a U-haul problem or an android problem but if I hadn't spent 20 minutes figuring out a work-around ,I would not have been able to properly check out.

GEOFFREY P. 
Rating:
1.0

Staff appropriately. Not enough employees were present to give good customer service. Service took too long, and the employee was frustrated, which made customers like me frustrated.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

BIR N. 
Rating:
5.0

None needed. Experience was great. The staff here is GREAT. Super helpful in every way. Thank you SO much!

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
1.0

The absolute worst customer experience I have ever had in 30 years of doing business with U-haul. The manager of this location (she) does not understand the importance of the customer experience. Let's behavior has also been passed down to one of her employees. I'm gonna say don't waste your time with this location go elsewhere unless you Are looking for the scary monster experience. Don't it's your time or money. It is not worth it.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

bismarck P. 
Rating:
3.0

The reservation system is terrible. I was told there may or may not be a truck there when I reserved a truck a month before. Then I was told that my 24 reservation was now only for 12 hours if there was a truck at all.

Arthur H. 
Rating:
1.0

I had a horrible experience with Uhaul . The absolute worst . I made a reservation a week in advance that was confirmed to me and the day before I have to pick up the truck I am told that they don't have it all if a suddenly and I was given a new reservation at a new location that didn't have it either . That one day I was given 3 different confirmed reservations and all of them were wrong and did not have a truck . I had to speak to countless reps and store reps I was given different information by each I was promised a credit and did not receive confirmation of one and the woman at the Lilburn location did not by any means provide good customer service continued to send me to scheduling because she said she has no availability and doesn't know why they are sending me to her.

LAUREN H. 
Rating:
5.0

Customer did not leave a comment.

Eustacia P. 
Rating:
5.0

Customer did not leave a comment.

Kristi T.  |  Overall Experience 
Rating:
2.0

I rented a pickup truck and it was guaranteed. But when I reached there I was informed that there was no pickup truck available. I had to take a van. I needed a truck and to get that I choose a location 8.5 miles away from my home. So I had to drive extra 17 miles just for nothing. I paid for that extra mileages.

AKM B. 
Rating:
1.0

The desk clerk was very rude and was not a porch able I will never so busy at the location every again

Patrick K. 
Rating:
5.0

This is a great smaller location. Able to do most of your needs re do it yourself moves.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Raquel H. 
Rating:
5.0

Customer did not leave a comment.

TAKEYSHA Y. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM A. 
Rating:
1.0

Slow, no air conditioning in U Haul on a 98* day in Atlanta and a bad transmission. On top of that my pick up location was changed and out of my way. Worst experience ever.

ANGELA F. 
Rating:
4.0

Everything went fine.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
4.0

Maybe having more staff would help.

KENNETHJ K. 
Rating:
5.0

This location was helpful and considerate. They helped me whereas the Jimmy Carter location did not. They did not honor my reservation and said that I double booked myself, when it was clear I didn't.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

TERESA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE D. 
Rating:
4.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
5.0

Customer did not leave a comment.

HAILEY T.  |  First Impressions 
Rating:
5.0

Overall my experience with you facility was convenient and trouble free, the staff there were courteous and friendly.

Derek C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Pondra was so helpful and amazing to work with. She made it so easy for us to get set up with everything. If we ever need to rent or store again, we will drive past every other uhaul place to go here.

Jeff P.  |  Overall Experience 
Rating:
5.0

VERY NICE PEOPLE WORK THERE, THEY ARE PROFESSIONAL AND FRIENDLY

MICHAEL V. 
Rating:
1.0

I am very disappointed I had to go to three different locations after making a reservation three days early and they didn't have the equipment when I went to the last place to get the truck they didn't have my dolly so I had to go to another location just to get a Dolly which is unacceptable and nothing was taken off of my bill.

SONYA B. 
Rating:
5.0

Thanks for all the hard work! I look forward to working with your team again.

MATTHEW W. 
Rating:
5.0

Very good experience! Highly recommend this location.

THOMAS S. 
Rating:
5.0

Supportive owner

PATRICK I. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Very much appreciate the two staff who stayed late to assist me with online checkin. Very friendly and patient

Angela O. 
Rating:
5.0

U-Haul manager Pondra was super diligent, I didn't have a reservation but she found a truck for me. Thank you so much

CARLA V. 
Rating:
5.0

Everything was handled professionally and the equipment performed as expected.

ROBERT S. 
Rating:
5.0

The supervisor of this location had changed since my prior rental, but like the longtime previous supervisor, the new one is incredibly pleasant, efficient and accommodating. I prefer this location over every other location I have tried in the Tucker/Lilburn GA area. It concerns me from a risk management perspective that the supervisor is the only employee on the property for extended periods of time.

EDGAR T. 
Rating:
4.0

Customer did not leave a comment.

Susan A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Second service in 1 week!

JINGYAO X. 
Rating:
5.0

Customer did not leave a comment.

BRETT G. 
Rating:
5.0

Liked so much renting again this weekend.

HOWARD W. 
Rating:
5.0

Customer did not leave a comment.

CHARLTON M. 
Rating:
5.0

The whole process was nice and smooth!! The truck was so clean and refreshing!! I have had some bad experiences with uhaul truck but when I got in my truck I knew that I was going to be safe on the road! Thanks for putting me in a safe and reliable truck!

Victoria F. 
Rating:
1.0

My whole experience was terrible with Uhaul. I will never use this company again. I made a reservation for 10 am. I had to call the company for them to tell me they didn't have one. Then I traveled 30 min out of my way. No compensation for the inconvenience. Then I was told I would be reimbursed for the unused mileage and days. Which was a lie. But that is what your agent told me. Then I was given a truck that was shaking and not working properly for my 891 mile trip. Then I arrived and after informing the agent of all the issues with the rental and the truck. Nobody cared no one was helpful. All I was met with was misinformed and questions about your equipment. I will never promote your company nor your piss poor equipment. What a disappointing your company is and don't worry. I will be sharing my experience on all social media platforms and all of your rated websites. So thanks for ruining my move from Philly to Atl.

Zacara Y. 
Rating:
4.0

More consistent performance from your Uhaul App.

Ted M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY K. 
Rating:
5.0

I was running late unfortunately. The lady was still waiting with smiling! I recognized I was the last customer she had been waiting for! This service made my day!

Jingyao X. 
Rating:
5.0

Customer did not leave a comment.

Audrey T. 
Rating:
5.0

Customer did not leave a comment.

Esayas T. 
Rating:
5.0

Thank you

Lyndon C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

TAVIS C. 
Rating:
5.0

Staff was extremely well organized and friendly

Anthony J. 
Rating:
5.0

I received very courteous and friendly service! I will go there for all my rental needs! Very nice environment and personnel! 💯

LATANYA O. 
Rating:
5.0

Customer did not leave a comment.

FRANCES T. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

I have used this location multiple times for storage as well as truck rental. Cassie, as well as everyone else in the office, was super helpful with answering questions and explaining procedures. The facility is well lit, clean, and conveniently accessed from the front and back of the building. I would highly recommend this location at 140 Rockbridge Rd NW, Lilburn, GA. Many thanks to the staff for making my experience a pleasant one.

Bonnie Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali S. 
Rating:
5.0

Customer did not leave a comment.

MAYRA S. 
Rating:
4.0

It was a little frustrating changing the pickup location several times ending up at a location over 45 minutes from my house. Also the second location the app sent me to pick up did not have the equipment.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

GAUTHAM RAJ K. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Tiffany C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY D. 
Rating:
5.0

I think ya'll are doing fine.

ROBERT S. 
Rating:
1.0

Communication. Because I was in a rush I didn't think to ask certain questions but I do believe it's the employees job to make sure certain things are discussed. Like when I will be bringing back the truck and so forth. The lady didn't ask me or tell me when the store closed she just wrote down 6:45. I didn't know until I looked at my contract after the fact. But I was too busy to call and ask for what the policy was when returning the truck after hours. She didn't give me any information I had to just figure it out. Which made it take even longer. I wasn't thrilled about paying $200+ for a one day truck rental, where the details weren't discussed properly. But I guess this is how you guys get money out of people so I will know better next time.

DEJA C. 
Rating:
5.0

Great!!!

JEFFREY R. 
Rating:
5.0

Great service

MD emran H. 
Rating:
5.0

Customer did not leave a comment.

CINDY O. 
Rating:
5.0

This was the worst experience I ever had doing business with anyone. I will never use u- haul truck rental ever again. I reservation was at the Rockbridge location @ 10 am. I showed early and was informed my reservation was at a different location & sent me there. That location was closed and didn't open till 11:30. So now I had to go back to the rockbridge location and had to get a smaller van which isn't what I reserved. So now my move took twice as long. Dissatisfied is an understatement. Again I will never rent from u-haul again and will discouraged everyone I come in contact with to do the same.

WILFRED C. 
Rating:
5.0

Customer did not leave a comment.

MARY J. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Pondra was helpful. We had no issues.

SUSAN S. 
Rating:
5.0

The truck was almost out of gas when I picked it up, and it was difficult to find gas due to the shortages. The online check-in process was also very slow.

Timothy S. 
Rating:
5.0

Renting a U-Haul for my moving day was so easy! The manager answered all of my questions and gave clear instructions for the rental and the return.

Pam M. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brionna C.  |  Overall Experience 
Rating:
5.0

Cassie was great! So kind and knowledgeable and got us out with our equipment in no time.

Christofer B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Michelle was awesome!! She really went above and beyond. Satisfied isn’t enough to express how grateful I am and how well taken care of I was.

Alexandra S.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly people. Went above and beyond to help me.

SPENCER H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharronda c.  |  Overall Experience 
Rating:
4.0

except for the constant price increases, I think this is a terrific storage facility. the lady in charge is always friendly and professional

Courtney C.  |  Overall Experience 
Rating:
5.0

Superb handling of our out-of-state move. Every detail addressed and implemented so that our move-in went flawlessly. Our truck return and storage access were amazing it easy when circumstances are generally stressful. THANK YOU Michelle and U Haul!!

ELIZABETH L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie S.  |  Overall Experience 
Rating:
1.0

Manager hung up on me and was not very friendly. Will not recommend to anyone.

Ney M.  |  Overall Experience 
Rating:
5.0

Michelle and Casey were so accommodating, professional and friendly. We had a challenge with our movers and although U-Haul couldn't do anything, Michelle and Casey still took the time to call to make sure we were alright. Thank you! We would definitely recommend this storage facility to everyone.

Adilah B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ney M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  Overall Experience 
Rating:
5.0

Michelle is and has always been the best. I don’t care if I live 50 miles. I will always store at that Uhaul or recommend anyone who wants too. You rarely find great people like her in this world. 100/10

RICHARD L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETTY K.  |  First Impressions 
Rating:
5.0

Michelle and her staff were always pleasant and easy to work with. They handle things professionally and with ease. Whatever problem I had they were able to work it out. Thanks for your service.

dolores p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan S.  |  Overall Experience 
Rating:
5.0

Every one was just awesome Michelle, Johnny and Rich. Keep up the good work

Natashia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas V.  |  First Impressions 
Rating:
5.0

Excellent customer service

miriam j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rafat Q.  |  First Impressions 
Rating:
5.0

Michelle and the staff were very helpful and ensured that my move in experience went smoothly.

alyson G.  |  First Impressions 
Rating:
5.0

Staff great, facility is convenient to my home, and I rented a van from this facility previously.

Shari L.  |  First Impressions 
Rating:
5.0

Great experience

Antonio C.  |  First Impressions 
Rating:
5.0

My first experience with the manager Michelle was by phone before I arrived in Georgia. Michelle's pleasant and helpful demeanor provide for me, the comfort of knowing when I arrived -I would be dealing with a competent and reliable business person. When I arrived, Michelle was professional, helpful and very friendly -providing exceptional customer service. This was all while Covid-19 protective measures had been implemented for customer and staff protection. I applaud Michelle and Uhaul for taking this crisis seriously and for doing what they could to keep us all as safe as we can be. For all these reasons I gave the top rating. Thank you Michelle for making this process easier for a very tired traveler. I would recommend this business to friends and family.

Gisele L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Uhaul M.  |  First Impressions 
Rating:
5.0

Exceptional customer service with Michelle!! She explained all the charges and plans perfectly. Looking forward to storing my belongings there. UHaul is lucky to have her!!

LINDA W.  |  First Impressions 
Rating:
5.0

The service was excellent. The only issue I have is the wait time for issuing the access card. I was told sometimes it takes up to an hour before the access card is activated. Thank you

Smittie H.  |  First Impressions 
No reviews have been submitted for this location.

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