Customer Reviews for U-Haul Moving & Storage of Lincoln Park

11276 reviews

1200 W Fullerton Ave   Chicago, IL 60614
(Across the st from DePaul University)

(773) 935-0620

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(773) 935-0620

1200 W Fullerton Ave
Chicago, IL 60614
(Across the st from DePaul University)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 7 am - 7 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ananda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
5.0

Employees all very helpful, knowledgeable and professional. Highly recommend this location, keep up the good work!

Gavin S. 
Rating:
5.0

It all went very smoothly.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

MATHEW D. 
Rating:
5.0

Customer did not leave a comment.

Dabney R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Changyue A. 
Rating:
5.0

Customer did not leave a comment.

JOSE J. 
Rating:
5.0

Great location. Very helpful

Luke H. 
Rating:
5.0

Customer did not leave a comment.

Kirstie S. 
Rating:
5.0

Customer did not leave a comment.

MATHEW D. 
Rating:
4.0

Customer did not leave a comment.

scefi d.  |  First Impressions 
Rating:
3.0

Have the equipment closer to the customer, I had to drive an hour each way to pick up the truck which wastes time Inhad planned for moving

James L. 
Rating:
5.0

Maybe a sign letting pedestrians know how to get in the building. I walked around trying to find a “welcoming” door and decided to just walk through the garage. Over 2 days I met a guy and a mother/daughter on the street who looked lost and they were trying to figure out the same thing. Just a suggestion.

Erik G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

MANISH K. 
Rating:
5.0

Customer did not leave a comment.

ABELARDO C. 
Rating:
5.0

Customer did not leave a comment.

CARLY H. 
Rating:
4.0

Need to put up more signs alerting people that they will not have access if they don’t check out. Not sure why you think it is effective to not allow a paying customer access to their belongings because they forgot to check out. It’s really just poor customer service.

Jameson G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice C.  |  First Impressions 
Rating:
3.0

It would be helpful if the documents included the number of axils for the purpose of tolls.

CLAIRE C. 
Rating:
5.0

Donovan was super helpful! Great customer service!

Desiree M.  |  First Impressions 
Rating:
5.0

Hire more people for your call center!!! I was on hold for almost an hour just to confirm the pickup!

KENNETH R. 
Rating:
4.0

It was unclear where to drop off the vehicle and it took ten minutes for a person to come check out the U-haul

Ted C. 
Rating:
5.0

Customer did not leave a comment.

Jasmina B. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Staff was very helpful

GREGORY D. 
Rating:
4.0

Seemed understaffed and hectic. Could have been a busy day but it was definitely noticeable.

CRAIG N. 
Rating:
5.0

Easy pick up and drop off with mobile phone

Derek H. 
Rating:
5.0

Customer did not leave a comment.

austin K. 
Rating:
4.0

Customer did not leave a comment.

ANDRE PAUL S. 
Rating:
5.0

Customer did not leave a comment.

NAVEED N. 
Rating:
5.0

Customer did not leave a comment.

LOUIS N. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
4.0

A little pricey for the room given. But friendly staff and clean premises.

lauren m.  |  First Impressions 
Rating:
3.0

Really poor attitude from the individual who assisted me yesterday. I was late due to a work commitment and the individual proceeded to remind me I was late, acted stand-offish, and offered limited help/willingness to help as it was close to the end of their shift

KIERNAN D. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Octavio R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

MISAEL S. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO R. 
Rating:
3.0

I drove a total of 6 miles but was charged a gas fee of $7 for not re-filling the tank. I used at most a half gallon of gas, but was charged the price of 2 gallons on my receipt. Although $7 is a small amount, I still believe it was $7 that I should not have had to pay and I was not even informed I was charged until I saw my e-receipt later in the day.

Matthew R. 
Rating:
3.0

Customer did not leave a comment.

Andrew Y. 
Rating:
1.0

Horrible service. I'm not a picky or mean person at all but my experience here sucked. Only one person behind the counter on June 1st - obviously a very busy time. Took me 30+ minutes to get my rental and I missed my move-in time for my apartment because of it even though I had already checked in online ahead of time to speed things up. Attendant gave my personal cell number to a customer who left something in the van and then I got calls demanding I pull over and wait for the other customer to arrive and collect their forgotten items, further delaying my move-in. The lot was full when I returned and there was no where to park the van at all I ended up blocking the sidewalk and there was no attendant to ask for help because they were closed by 8 p.m. (a little early if you ask me?). Lots of hidden fees, I didn't receive my mattress cover, staff was inappropriate, horrible and unclear return instructions, I could go on for days. This place needs major help. I will never go to any u-haul again.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The employees were both knowledgeable and polite.

GABRIEL R. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

Extremely over-booked forcing renters too park miles down the street with questionable directions at best. The mobile service needs to be more location-specific.

Mark D. 
Rating:
1.0

There was no space to drop off the uhaul and trailer so I had to street park it a block away.

Livvy G. 
Rating:
5.0

Customer did not leave a comment.

Chris J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

ANA M. 
Rating:
1.0

The original unit I was given had a massive pole in the entry way, so there way no chance my dresser or any other large object I needed to store would’ve fit. Why even rent this out? Not to mention the unit I switched to, I had to take all my things up a staircase and then again lift everything up 3 ft to get it up into the unit. This was completely unlike what the online description was. I would have never chosen this. The facility has horrible flooring so the carts bounce. I watched someone else moving into a storage unit have their glassware fall off their cart and shatter. Absolutely worst storage experience of my life. Would not recommend.

Sarah H.  |  Online Move In 
Rating:
5.0

the bins were not cleaned or disinfected beforehand. there was dust, food particles, and even items left in the bins. i had to clean and disinfect them all myself. given that we are still in a pandemic, i was rather disappointed with this.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

LOGAN W. 
Rating:
4.0

Customer did not leave a comment.

LEE C. 
Rating:
5.0

Customer did not leave a comment.

Romano C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
5.0

Customer did not leave a comment.

STUART S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth W. 
Rating:
4.0

While happy that uhaul was able to shift me to this location, it was very stressful to be told less than 24 hours before pickup they had changed my location from 10 minutes by foot to 50 minutes away by car. Did not appreciate the late notice nor uhaul thinking this was an appropriate alternative location

Jonathan V. 
Rating:
5.0

Great staff, great clear communicative service! Many thanks to the team and especially Donovan and Chris for going above and beyond!

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

ANDRE PAUL S. 
Rating:
1.0

Too many trucks and no one to help. Hard to find any spot to leave the truck.

Martin K. 
Rating:
5.0

Customer did not leave a comment.

HARRISON THOMAS C. 
Rating:
5.0

Only think I can think of is that the staff looked spread a little thin. Maybe add a team member on busy days?

BENEDELTO M D. 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Enrique L. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
3.0

I made a reservation for a specific size storage unit and I was given a different one. Staff was not friendly at all when asking for more information about this incident.

Valentina M.  |  First Impressions 
Rating:
1.0

Stop overcharging customers. I drove 12 miles and they charged me for 4 gallons of gas. Either a blatant fraudulent overcharge or the least fuel efficient vehicle ever made.

Timothy Y. 
Rating:
5.0

Check in was effortless, everyone who worked there was obviously incredibly well trained. Moving is a stressful experience & picking up the cargo van was easy.

Susan S. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRA G. 
Rating:
5.0

Customer did not leave a comment.

BERNICEW C. 
Rating:
5.0

Customer did not leave a comment.

Pedro A. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEIGH B. 
Rating:
4.0

Customer did not leave a comment.

Patrick S. 
Rating:
1.0

You need to fix the app, it's ridiculous how impossible it was to get going since the app is literally useless for picking up the truck. Create a better system and have solutions available if your POS app continues to not allow people to pick up their truck. It took almost an hour to get the truck once the website finally worked. It kept giving me an error and I couldn't leave til 8pm even tho I arrived at 7. I regret using U-Haul bc it was extremely stressful.

Katelyn C. 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  Overall Experience 
Rating:
4.0

All of the bins I received were dirty and still had labels on them from the previous customer. The stickers were very minor of course, but I anticipated clean bins given the current state of things.

Brandi M. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

I did mobile pickup, but when I got there I was told to click the app to change the truck I was assigned about 20 times. At one point they told me to go wait in a line that was really long, when I was firm I did not have time the person I was speaking with understood and kept working with me to get me a truck but it was really frustrating clicking through the app until I found the truck number he told me I needed to look for.

Mira H. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

I had a good experience .

JOANNE K. 
Rating:
5.0

Carlos was super helpful and patient.

JOSEPH O. 
Rating:
3.0

Make sure the return facility is accepting returns.

big trucks C. 
Rating:
4.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

JANEL W. 
Rating:
3.0

I had hoped to use the online feature so as not to interact with the staff here, after reading multiple negative reviews online. Unfortunately, that was not the case, having to go inside with little direction on where to get the keys. Then, when dropping off the truck, I was met with the biggest eye-role from an incredibly unprofessional employe because I was trying to figure out the return the app and then it took me a second to hand him the keys.

sarah H. 
Rating:
5.0

Customer did not leave a comment.

ELYSE D. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
1.0

This was the backup location since my order was cancelled by mistake for the location I selected. I called in and they gave me two other location options (A and B). I selected A and you all booked me for location B hahaha. Unreal

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

LACOSTA B. 
Rating:
4.0

Fix truck's tire air pressure gauge. A better attitude with the Return Associate would be good...he was short and rude. The Front Desk people have a bit of an attitude as well like the customers are bothering them, or stopping them from talking or looking at their phones, but I've seen this at many U-haul places, so maybe it's a corporate culture issue, or customers are jerks so they are defensive? This place is large, well organized and clean, plus well located so still my favorite U-haul place I have ever used! :)

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

KINNA P. 
Rating:
5.0

Martin and Crystal are awesome to work with.

Stephanie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARRY S. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria s.  |  Overall Experience 
Rating:
4.0

The drivers side mirror was broken. That made it difficult to drive on the highway.

John I. 
Rating:
5.0

Customer did not leave a comment.

Ananya J.  |  First Impressions 
Rating:
1.0

Overcharged, couldn't get ahold of anyone, had to drive two hours of out my way due to multiple uhaul scheduling errors.

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

Paulina L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Taneka N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELBA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
3.0

hard to get into and out of this location

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

You did good. Thank you very much !

Daniel F. 
Rating:
4.0

Customer did not leave a comment.

Deborah B.  |  Overall Experience 
Rating:
5.0

Nothing about the location the place and the service are great. The UHaul app is the issue, my reservation never works and I always have to go to the desk, never fully automated. Also to extend my reservation I had to call in, I could never extend using the app. Each time I called I had to wait 15-30 min on the phone, just frustrating.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

JILLIAN M. 
Rating:
3.0

Customer did not leave a comment.

DONALD R. 
Rating:
4.0

All staff very friendly and helpful. Only suggestion would be to show customer to where the rental is located and ask if they have any questions. When asked, the staff was very accommodating.

RICHARD ROSS W. 
Rating:
4.0

Customer did not leave a comment.

Nichole B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia W.  |  Overall Experience 
Rating:
5.0

Convenient, safe, clean and courteous customer service! Easy and enjoyable interaction with U Haul.

Rob B.  |  Overall Experience 
Rating:
2.0

Online Drop off process is not convenient and complicated.

Chang Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mckengie S.  |  First Impressions 
Rating:
5.0

Very convenient, simple, easy to follow. Thank you!

Kyle J.  |  Online Move In 
Rating:
4.0

Staff were helpful and storage unit was accurately sized. The elevator is incredibly slow and also sometimes the door doesn’t open on the 4th floor when it arrives on that floor.

Max E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francine w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendall R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian c.  |  First Impressions 
Rating:
1.0

I reserved a storage space 2 months ago, I show up yesterday and they say the only one available is not only smaller than what I reserved but also more expensive. Completely unacceptable. I had to throw away items because they wouldn’t fit. This will be the last time I ever use uhaul for storage and I can promise you I will be telling every one I know to never use uhaul for storage in Chicago. Worst experience I’ve ever had.

PETER C.  |  First Impressions 
Rating:
5.0

The space was clean and secure. Everyone I interacted with were incredibly helpful.

Amber B.  |  Overall Experience 
Rating:
5.0

I was screwed over by Public Storage who assigned me a unit half the size I needed and were closed on the day I needed to move in. I called U-Haul and within 10 minutes was able to access a storage unit that was correctly sized. The staff were friendly and efficient. Highly recommended.

Max E.  |  First Impressions 
Rating:
3.0

The elevator was not working properly. Twice I had to go to the sales reps and ask for help. There was not a lock in the unit as the sale rep said and I had to go back and get one from him.

MONICA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan M.  |  Overall Experience 
Rating:
5.0

The unit I originally rented did not allow us to store our daughter’s queen bed. The door was too small. Donovan was super speedy and helpful, getting us switched to a different unit so we could unload and return the truck on time.

Julia W.  |  First Impressions 
Rating:
1.0

I’ve been doing business with uhaul for long time, however the experience I had yesterday was horrible. Stuff sucks and uninformed. And sense of costumer service is absent. Very disappointing!!

Vladimir B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS I.  |  First Impressions 
Rating:
2.0

This storage units are dark, and too many homeless are living temporarily in the spaces. There is no parking for loading and unloading, no trash receptacles and it feels dangerous to even go to the space

CHRISTOPHER P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mona S.  |  Overall Experience 
Rating:
5.0

Extremely professional. And well ran. Great customer service all around from all employees.

Amir S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harriet b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERESA M.  |  Overall Experience 
Rating:
3.0

Whenever dealing with a staff member, they always seemed like they were being bothered by having to assist a customer.

Stacy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

Thank you.

john h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matthew v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleksys B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juliea a.  |  Overall Experience 
Rating:
4.0

The gentleman who signed me up and checked me in was unbelievably rude and contrary. He should not be in a job where he deals with the public. I am older and dealing with mobility issues. I wanted the biggest unit that was easy to access and without stairs or difficult corners. He refused to try and help me until I told him how much space I needed, I repeated my requirements. He showed me the location of a couple on the map that were very difficult to access. Another employee overheard the conversation and suggested a unit that was large and very easy to access. He continued to check me in for my vehicle and was increasingly rude. All other employees of the facility were lovely, helpful, kind and cheerful.

Lisa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B.  |  Overall Experience 
Rating:
1.0

I was not warned that my storage unit that I rented was 7 feet off the ground with no access ramp. It was dangerous moving in with non professional movers. I am lucky no one was hurt.

Amy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jenni N.  |  Overall Experience 
Rating:
4.0

We secured this Unit to store our Daughter's belongings from Her Dorm since We live in Toronto, Canada. They made the process, quick and easy and We will definitely recommend this facility moving forward.

Allicia M.  |  Overall Experience 
Rating:
5.0

Thank you! Great staff. Organized operation.

Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalton B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABBY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Liam K.  |  Online Move In 
Rating:
2.0

I got there to take all my items out of my unit and a lock that wasn't mine was on the unit -- not one of the "you didn't pay you fee" locks, just a lock that wasn't mine. We called for some help and were rudely told by Rick, who I believe is actually the owner, that we had the wrong long. No one ever told us what the "right" lock was, but it seems like it was just a ploy on UHaul's end to steal more money from customers. I mean seriously, if I put a lock from a different storage company on my unit and I'm happy with that why do I need to buy one of your locks??

Rachel S.  |  Overall Experience 
Rating:
5.0

Great selection of moving materials, and a very convenient process to store and retrieve items. Facility very clean, and very helpful and pleasant staff.

Michael F.  |  Overall Experience 
Rating:
5.0

Michael B. I was very helpful

Oscar O.  |  Overall Experience 
Rating:
3.0

Very nice on the outside, but the inside of the unites were very dusty and collected dust. Very expensive for the amount of dust.

matthew f.  |  Overall Experience 
Rating:
5.0

They were very busy ! Staff needed more help ! I will rent again !!

jeff a.  |  Overall Experience 
Rating:
2.0

When I reserved the storage unit for my daughter I called out all items that needed to be stored. The Uhaul customers service on the phone said a split would work & assigned me a unit. When I called to confirm reservation a different representative said I probably need a bigger one but did not tell me that in order to put items into it you had to go up 4 stairs to a landing & then lift stuff into unit. This was extremely hard & inconvenient for 2 petite girls in college. So the person at the actual facility gave them the option of getting a 2nd unit that was smaller to put their boxes in where they could manage it themselves because they didn’t have to go up stairs with them. The movers are going to put the 4 pieces of furniture in the bigger one which will have room left over. All other units were unavailable. So basically they have no other choice at this point but to spend extra money which they themselves did not have & rent 2 storage units when in actuality they only needed 1 large unit. Had it not been for the customer service person who gave me inadequate information on which unit to rent & did not tell me they would have to physically carry stuff up stairs, I could have gotten a large unit when I made the initial reservation. I even asked “Is there an elevator” she said yes. But failed to say that they would still have stairs to go up. I am out of state so I had to trust the customer service rep on the phone with the information she gave me. I am angry that we have to pay for 2 units when all we needed was one & I did call in enough advance time to have gotten just one. This is a huge inconvenience & waste of money that the girls did not have that they are now going to have to pay their parents back for.

Sonya R.  |  First Impressions 
Rating:
1.0

The staff member who helped show me to my unit was helpful, but the employee working the register/in the office was clearly way overwhelmed. She was the only person working, and was taking about 20 minutes+ per/customer. I waited in line (with only one person in front of me) for about 40 minutes just to get shown my unit and get the keys. I had to pay my movers another $200 to wait for an hour because she took so long with each customer. On top of all of that, when I came back to uhaul later that day, my access card didn't even work- hadn't even been an hour since I received it/activated it. Overall it was a horrible experience and very unorganized. There needed to be more staff members working, and the ones who were working need to have a sense of urgency and efficiency, to understand people may not have all day to wait for them to finish chit chatting with the customers while there is a long line of customers waiting. I understand being understaffed, but this was just very poor experience.

greer h.  |  First Impressions 
Rating:
4.0

The floors were warped and bumpy making transporting goods difficult. Other than that, it was a very easy experience.

will w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venkata B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK M K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kara T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miles O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul L.  |  Overall Experience 
Rating:
5.0

Super pleasant staff!

david d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krista B.  |  Online Move In 
Rating:
4.0

Negative: Received a call the night before we were supposed to pick up the truck telling us that it was double booked and we'd need to go to a different location much further away. That being said, we reserved a truck 2 days before we needed it and it was on a very very busy moving weekend. When trying to re-book, we were on hold for at least 20 minutes each time we called. Positive: We drove back to Chicago during the riots and we were unable to put our stuff in the storage unit bc of the riots. They let us keep the truck an extra night and were very helpful and friendly along the way!

Joseph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

I’ve needed to use the U-haul facility in Lincoln Park a few times. Every time they have gone over the top in their service. I’ve gone to them even once moving out of the neighborhood. Highly Recommend.

Joan O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE L.  |  Overall Experience 
Rating:
1.0

Elevator is broken for the second day now with no way to access the large items. No contingency plan- no carts on upper floors to at least roll items to staircase, no door stoppers for staircase doors. Email should have been sent to all renters letting know of the issue so people do not show up with help, rented truck to find out that items can be accessed. No information is avaibale as to time line of repairs.

Alexandra B.  |  First Impressions 
Rating:
5.0

Given the circumstances with everyone moving things due to COVID-19, people were patient and helpful

leesa w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carrie w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sydney M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge S.  |  Online Move In 
Rating:
3.0

no lock in unit still not sure where to park or what rules are

Mark W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROHIT K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna B.  |  First Impressions 
Rating:
5.0

I spoke to several reps about this rental, and everyone was extremely helpful and kind. Mike at the desk on a first visit and at check in time, Rick on the phone, Jasmine at a national call center, Tameka who phoned me to confirm the reservation and another Rick who took me to the storage space--and a very kind lady who received the returned van and gave me a printed receipt late Friday afternoon, 2/21/20, but whose name I don't know--everyone was most knowledgeable, patient, courteous and personable. Many grateful thanks to each and all!

Walter R.  |  First Impressions 
Rating:
5.0

I am so happy to know you as a company and will be forever remembered for excellent services Every one needs to know about you and i will be continue to be your customer and public relations person.

Johnsongreatson U.  |  Overall Experience 
Rating:
3.0

Ok

TAMIKA G.  |  Overall Experience 
Rating:
5.0

Very helpful

TAMIKA G.  |  First Impressions 
Rating:
5.0

5 stars+!! And that goes for ALL the personnel I encountered and helped me at my destination 'home base' (UH storage) on Fullerton. Space limited here so pls call for more feedback: 773-251-4507

A John R.  |  First Impressions 
Rating:
5.0

Quick. Good. Friendly

dan n.  |  First Impressions 
Rating:
5.0

Great experience super easy the only issue was no 24 hour access other than that it was perfect

Don B.  |  Overall Experience 
Rating:
4.0

Very easy to move in and out! That flatbed really helped. Thanks, Theresa

Theresa B.  |  Overall Experience 
Rating:
4.0

The staff were especially helpful, even during the press of June 1st, when students were inundating the facility. My one COMPLAINT is that U-Haul didn't prorate the final month of my 2 storage spaces.

James W.  |  Overall Experience 
Rating:
5.0

this uhaul was so great! staff was kind and helpful, the space was clean, it was hardly busy, so loading and unloading was really easy. the process of signing up and canceling was super smooth!

reina n.  |  Overall Experience 
Rating:
5.0

Had a great experience. Everyone was extremely helpful and I highly recommend this facility.

Michelle B.  |  Overall Experience 
Rating:
2.0

Your elevator was broken the day we moved in. Lock left on after daughter moved out. Several phone calls with you saying you take care of it and charge me. Never did. Horrible communication

Ann A.  |  Overall Experience 
Rating:
2.0

Customer service was awful. I reached out to the store a couple times while I was out of town to see if I could get my rent due date moved to match my payday. Never got a response and had to pay extra

jose m.  |  Overall Experience 
Rating:
5.0

Everyone at this location was very friendly and helpful on move-in and move-out. Would definitely come back if needed and recommend this site.

Carol F.  |  Overall Experience 
Rating:
5.0

Very well run, no problems at all.

Michelle B.  |  First Impressions 
Rating:
5.0

Very nice

ivie o.  |  Overall Experience 
Rating:
5.0

Great service!

Oscar M.  |  First Impressions 
Rating:
5.0

Always clean. Well lit.

Brendan V.  |  Overall Experience 
Rating:
5.0

👍🏻👍🏻👍🏻

katherine p.  |  Overall Experience 
Rating:
4.0

n/a

Karen R.  |  Overall Experience 
Rating:
5.0

Easy access and very convenient.

harriet b.  |  Overall Experience 
Rating:
2.0

I discovered that the main door to the parking lot was broken and had been broken for TWO WEEKS !!! The wait time on a Friday evening was minimum half hour with ONE person working. UNHELPFUL!!

suzie s.  |  Overall Experience 
Rating:
4.0

Great experience!

Kirsten C.  |  Overall Experience 
Rating:
5.0

Nothing to add, I'm very glad I ordered ahead of time, it was a busy moving day!

Yvette S.  |  Overall Experience 
Rating:
5.0

Outstanding service—above and beyond

lawrence w.  |  First Impressions 
Rating:
4.0

My only issue is expect to wait awhile. While each time I had to go to the office to sort things out or pick up went extremely smoothly, it took a bit of time. Often there's only one person working.

Logan E.  |  Overall Experience 
Rating:
5.0

I am pleased that my personal belongings were secure at this location. Highly recommend

Charmaine m.  |  Overall Experience 
Rating:
5.0

Excellent

Marianne B.  |  First Impressions 
Rating:
3.0

The facilities were great, but the staff routinely ingnored customers to talk to each other or stand around on their cell phone.

Ellen T.  |  Overall Experience 
Rating:
5.0

The entire staff was friendly ,efficient and knowledgeable. The facility is very clean and organized. They have everything you will need to move.

Karla G.  |  First Impressions 
Rating:
5.0

Good svc @ front desk. Noticed damage in our unit while moving in items (some failed or snipped ceiling caging.) Notified manager and he promptly repaired. Will definitely use this location again.

Michael O.  |  First Impressions 
Rating:
5.0

.

Amy B.  |  First Impressions 
Rating:
5.0

It seemed to be a very busy and hectic day but staff was courteous and extremely helpful.

Stephen S.  |  First Impressions 
Rating:
1.0

This facility is next to a university. It was the day before student dormitory move out and they were terribly understaffed to handle the customer needs. it was a 35 minute wait.

Karen R.  |  First Impressions 
Rating:
5.0

Great customer service! Mica (not sure of the spelling of her name) went out of her way to be helpful and make the experience easy. Also, Ricky D was a lifesaver! We will recommendation to everyone!

Blair L.  |  First Impressions 
Rating:
3.0

The elevator was out of service and they did not provide any assistance. Employees are careless about people’s service and helping in any way possible.

Jose D.  |  First Impressions 
Rating:
2.0

One woman was incredibly rude no one said hi or how can i help you i waited in line for 15 mins (didn’t see that 1 person was free) and she never called me over but I obviously couldn’t see her

beyla m.  |  First Impressions 
Rating:
5.0

Your staff was phenominal, very helpful, as well as very understanding!

Katlin W.  |  First Impressions 
Rating:
5.0

Michael was a consummate professional, making sure I knew every in and out of my storage agreement, let alone how, when, and what I can access. All in all a great experience during a hectic time.

John S.  |  First Impressions 
Rating:
5.0

You all are the best. Super friendly, fun and easy to work with. There was a bit of a situation when my ex gf showed up and I had to call the police. The team at Uhaul were kind about it. Thank you :)

Chris B.  |  Overall Experience 
Rating:
5.0

Very kind and patient and helped explain all the options available. Super simple and streamlined process!

reina n.  |  First Impressions 
Rating:
3.0

I have a problem with the fact that once I vacated my storage unit with about three weeks remaining, that I was then charged for rental of the UHAUL POD. Should have been prorated. NOT HAPPY!!!

Michael W.  |  Overall Experience 
Rating:
4.0

The facility is very well maintained but the inside staff is curt and impolite.

john b.  |  Overall Experience 
Rating:
5.0

We showed up unknowingly late to the final check-in. We we're hoping to unpack all our stuff and leave the truck. One member of the team, ricky stayed with us after hours to help us finish. Amazing

Ben A.  |  First Impressions 
Rating:
3.0

Check out required me to write down a ton of info......and then watch it get typed into the system. Doesn’t make a ton of sense. Also, one very old elevator that you have to run down/up to get it

Nate C.  |  First Impressions 
Rating:
5.0

Janet Hales zip code 46224.

janet H.  |  First Impressions 
Rating:
4.0

n/a

Sheewin P.  |  Overall Experience 
Rating:
5.0

Great customer service, tight security

HILLARY D.  |  Overall Experience 
Rating:
4.0

Okay

JOHN D H.  |  Overall Experience 
Rating:
4.0

Great location and good service

raidel j.  |  Overall Experience 
Rating:
5.0

Great staff well maintained and clean

troy s.  |  Overall Experience 
Rating:
5.0

Crystal & the team did a great job of getting me settled in an expedient way on a busy New Year’s Eve. Thank you.

Ronda H.  |  First Impressions 
Rating:
5.0

Pleased with the facility

Karen L.  |  Overall Experience 
Rating:
5.0

Great service

Wendy W.  |  First Impressions 
Rating:
5.0

Worked well for our needs.

mary m.  |  Overall Experience 
Rating:
4.0

lines were often too long on busy days. add more staff to meet demand.

studio bleeka llc l.  |  Overall Experience 
Rating:
3.0

Scheduled time was 7am, online check in option not working. Storefront opened at 7am but did not have my rental ready. Waited an additional 45min Friendly staff, but unorganized. Fix online check in!

Alexandra F.  |  Overall Experience 
Rating:
2.0

1. Dirt coated my stuff in a layer of filth. Mouse droppings 2. Payment site shows $0.00 when accessing site to pay - resulted in many late fees for me when I logged on and thought I was paid up.

TRACY S.  |  Overall Experience 
Rating:
4.0

Very good experience.

Daniel G.  |  Reservation 
Rating:
4.0

I would use them again

JANELL K.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

Kristina B.  |  Overall Experience 
Rating:
5.0

Quick response to inquiries and access issue.

pilita b.  |  Overall Experience 
Rating:
5.0

nice

nathan P.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

angela j.  |  Overall Experience 
Rating:
5.0

no comments

Hilary W.  |  Overall Experience 
Rating:
5.0

Person helping us load our storage unit was outstanding

Mike W.  |  Reservation 
Rating:
5.0

Except for the initial wait time on the phone, this place provides excellent service, help on what you need and is very safe, clean & convenient

Rajendra K.  |  Overall Experience 
Rating:
2.0

Poor customer service.

Emery H.  |  Overall Experience 
Rating:
5.0

Good experience

dan s.  |  Overall Experience 
Rating:
4.0

The only problem I encountered was being assigned two units that were two small before being assigned an apporiately sized unit. Otherwise a fine experience.

Emily R.  |  Overall Experience 
Rating:
5.0

The whole process was very easy and the staff was helpful.

Solana O.  |  Overall Experience 
Rating:
5.0

Wonderful facility, awesome staff

Bryanne R.  |  Overall Experience 
Rating:
2.0

When I signed up for the storage unit it was under the assumption that I would have 24/7 access. The hours were very inconvenient to me. I tried to call the supposed manager on duty and was ignored 2x

Ryne K.  |  Overall Experience 
Rating:
5.0

Had my truck and storage unit ready and clean for me upon arriving. The Fullerton location even kept longer hours to ensure I could get all of my items into the unit.

Samuel M.  |  Reservation 
Rating:
5.0

Friendly staff, well kept facility. Only issue was the occasional card access issue, but there was always help nearby.

VICTORIA S.  |  Overall Experience 
No reviews have been submitted for this location.

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