All staff very friendly and helpful. Only suggestion would be to show customer to where the rental is located and ask if they have any questions. When asked, the staff was very accommodating.RICHARD ROSS W.
Trailer Rental & Towing in Chicago, IL at U-Haul Moving & Storage of Lincoln Park
Chicago, IL 60614
(Across the st from DePaul University)
Services at this Location:
- Mon-Sat: 7 am - 8 pm
- Sun: 7 am - 7 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Chicago, IL 60614
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have an adaptive reuse program to better the enviroment!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Poor customer interactions. The staff never makes eye contact, explains anything and is short and rude to customers. One guy just pointed to the truck as he was walking away without saying a word and was incredibly rude as if me being there was inconveniencing him.Jon B.
Signage to know where the office is located. Current signs are all about vehicles but no signs for arriving renters to be directed to the office. It feels awkward to walk up truck ramps without signage to let us know it's ok to do so. Otherwise, good location and friendly, helpful staff! Thumbs up. Thanks :)TIMOTHY B.
Jackie at counter was amazing and very helpful!!! Very organized location.Deborah B.
Truck gate was did not operate properly. It was very hard to open and close. Cabin had water in it which I had to clean.ALI I.
actually switched easily to a closer drop off location and they were accommodatingjoe R.
The staff there was very professional.. Even offered to get me water from Starbucks.. I will definitely recommend this locationDERRICK J.
Entrance to the main building is hard to findLydia D.
Great staffSarina S.
the uhaul guy who took care of me at the return seemed a bit off, seems like he was stressed out. also, charged me 2 gallon gas while i returned the gas pointer was at same level as pickup.ANSAR MOHIUDDIN M.
The guy who helped us unhook our trailer was the friendliest person!! So refreshing to see someone so happy doing their job!! Made our day!! Thank you.....wish I knew his name. Chicago location on Fullerton.Kelleyfreehan S.
quick service, super helpful employees!Christopher B.
The service for the pick up was not good. I can understand that there is a new protocol due to the Virus but even it was really complicated, lost of time. And mostly people were not really nice and completely helpless. disappointed about the pick up. The return was a complete different experience with a nice guys to assist you and very professional. Not a really good experience !christian M.
The service I received was definitely adequate. The employees were efficient and helpful, but not overly friendly. But I got what I went for and had no issues, so no complaints.RICHARD W.
The staff seemed uninterested in being helpful. Did not say hello on 3 occasions of coming to the store. Regarding the product itself, UHaul should make a service where you can have these boxes delivered and picked up. I would pay a lot for that service, especially in the city with a small carMonique G.
Fix your app. It is absolutely TERRIBLE. I couldn't get my truck because the experience of reserving through the app was messed up and one of the worst ways to procure a product. Your own employees said as much because they must deal with this constantly. On the flip side, the employees themselves were outstanding at making sure I was taken care of and helping me navigate this issue.Christopher M.
Crystal was very helpful with our experience. Thank you!ANN B.
None, You were great.SAURABH V.
A little bit of delay to get someone's attention when returning the truck but otherwise okMadeline D.
Couldn't be happier with the experience start to finishKEVIN H.
Your mobile check-in is quite frustrating. It's possible I missed it, but before I went it showed that I was all pre-checked in so I don't understand your â€œapprovalâ€ process before the vehicle can be taken. Why not allow for someone to upload their passport before they go to the pickup location so that there isn't a wait? The option to call someone else could also be planned for better if you told people in advance.CHAD M S.
This entire process was a disaster. Had a truck reserved at another location but then had to run to 3 different locations before solving the problem at this location. I wouldn't recommend this to anyone.ERIC T.
Awesome customer service on sight. No recommendations!STEPHEN L.
I had a great experience! Thank you!Daniel A.
Don't lie about how much gas is in the truck. I took a picture before we left and there is clearly a half tank or less and the tech wrote 3/4 of a tank on our form. I was also charged for 2 dollies when I only had one. Deceptive practices 100% and I will unlikely ever use a uhaul company again.ADAM K.