Customer Reviews for U-Haul Moving & Storage of Lodi

4008 reviews

450 N Cherokee Ln   Lodi, CA 95240

(209) 368-7148

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(209) 368-7148

450 N Cherokee Ln
Lodi, CA 95240

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The customer service lady was very nice and most helpful. We ordered the wrong size and she quickly fixed our problem.

JAQUITA S. 
Rating:
3.0

Store was fine, it was U-Haul policy on one way rentals, I needed a trailer to drop off in Bakersfield, Ca. The local U-Haul store wouldn't let me take their trailer and drop it off. I would have had to gone to Shingle Springs, Ca. Over a 100 round trip in the opposite direction. So I had to drive back with a empty trailer to drop off at the same store

Robert N. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

All was good

rodney W. 
Rating:
5.0

Keep this Friendly crew here and I will be a continued customer.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

JESUS M. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
2.0

Denied current promotion (1 month free with truck rental). Trouble with the elevator in the beginning (Staff eventually corrected it). Staff rarely in the store (had to hunt them down or wait unreasonably long for someone to show up). No access to dumpsters (despite them "being available for customers" as well as on your rental agreement.

COURTNEY B.  |  Overall Experience 
Rating:
5.0

The service, equipment and the whole experience has always been great. Not lacking anything so no need to improve what is already perfect.

luis E. 
Rating:
5.0

Alonso went above and beyond to help me. Not just me, but another customer who came in after hours with an online reservation. Alonso helped the guy find his trailer and get hooked up. Then he offered to go buy me a gas can and get gas for me because I'd run out of gas in the parking lot. I had to insist he go home and allow AAA to come help me. Outstanding service from Alonso!!

Brian E. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN Z. 
Rating:
5.0

I don't know the gentleman's name who assisted me. He was extremely nice and very helpful! I would use this location again.

RACHEL G. 
Rating:
3.0

I rented a box fan it sounded like it had an exhaust leak when I took it back the next morning they said I blew out the Cadillac converter try telling them it was like that when I left if you rent from them be careful check it out before you leave

danny B. 
Rating:
5.0

Customer did not leave a comment.

Arturo G. 
Rating:
5.0

Great Service

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Mayra H. 
Rating:
5.0

Customer did not leave a comment.

LEO S. 
Rating:
5.0

Customer did not leave a comment.

MANOLIN B. 
Rating:
3.0

Good experience

JAMES J. 
Rating:
5.0

Make me drive 2 hours to pick up a truck without any real compensation was not great. I still had to pay for the extra gas to travel to/from Lodi.

David P. 
Rating:
5.0

When I pulled up to return truck I got my phone out to check in. I hadn't even got to check in when an employee came up and checked me in. He was very friendly and went over everything. Definitely exceeded expectations!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
4.0

Cleanliness on the vehicle, in the driving area was poor. Lots of spillage stains and sticky areas from previous rentals

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

MARK Z. 
Rating:
3.0

Customer did not leave a comment.

GREGORY A. 
Rating:
1.0

I reserved a Uhaul storage unit to be ready for me upon arrival and drop-off. Once I arrived, the staff informed me that my unit was not available. I am under the impression that the staff knew that the unit was not available prior to my arrival, however I did not receive notification or a phone call. The staff said that it is a Uhaul system error that I am allowed to reserve although something may not be available. When calling customer service to complain, I was informed that it is the store's responsibility to reach out to the customer. I am very unhappy with Uhaul that my unit was not available, considering that I drove half way down the west coast, not across town. Either UHaul should not accept reservations if a unit is not available, or the location should be proactive in reaching out prior to customer arrival.

FRANK L. 
Rating:
5.0

Staff was very friendly and helpful.

CHERYL N. 
Rating:
5.0

You guys a doing just fine love the customer service. Keep up the good work.

Joe T. 
Rating:
5.0

Knowledgeable, helpful and friendly staff at this store.

CHRISTOPHER T. 
Rating:
5.0

I may do a lot of reviews but the only reason I do so many is because of how happy I am to make this you hall my uhaul my u-haul They have an awesome team of fully trained guys and girls that really make coming to this u-haul a pleasure. I don't care where I'm coming from this is where I pick my trucks up this is where I drop them off the people here treat you like they know you and that just makes the whole thing so much nicer

ROBERT L. 
Rating:
5.0

The customer service at this u-haul remains to be the best I have ever seen. They are courteous they are quick the other day I was in there and there was a gentleman named Jake And he was working 3 computers at the same time it was absolutely fantastic he was literally doing everything he could to make that very long line take no time at all! Doing it all with a smile was a thing to watch thank you guys again you

TADEO H. 
Rating:
1.0

I received the U-Haul rental half empty and was expected to refill the entire truck when I only used it to drive 5 miles from my home to the rental facility. I will never come to this Location again, the staff was very unhelpful and did not seem to care that they gave me a truck that was half empty. I showed them receipts and photos with timestamps and they said there was nothing they could do to help me and still charge me on top of that my reservation was not ready until two hours after it was supposed to be. This was my very first experience with this facility and my last I should have trusted the yelp reviews, never again.

MONIEA C. 
Rating:
5.0

What a pleasant experience, great staff.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

jon D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Very helpful

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

cheri W. 
Rating:
4.0

The truck was really dirty inside & out. The staff were all awesome!

JULIE T. 
Rating:
5.0

The trailer had a small hole in the floor. Even though the trailer was acceptable to use, the hole could possibly be an issue or present a problem with future customers. U-Haul at this location was still professional and provided great service. I will use this location in the future each year.

Michael M. 
Rating:
5.0

Price is a bit high

KHENNARY N. 
Rating:
5.0

Very helpful

ROBERTO D. 
Rating:
3.0

Trailer had a bad tire & went flat while I was loading trailer.I called 800 number waited over an hr to speak to a live person.I was transferred to a road service provider & waited 2 1/2 hrs before a tire repair service showed up.I returned trailer which never got used & still charged

EDMUNDO S. 
Rating:
5.0

Both gentlemen were very professional and helpful!

Tracy M. 
Rating:
5.0

Employees here are the best. Customer service is great.

LEO H. 
Rating:
5.0

Building is too hot. Poor employees! Give them some AC

stephen L. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

Great location. They are dialed in!

Stuart B. 
Rating:
4.0

Clean the outside of the vehicle. It was filthy. It looked like someone had driven it through an. Arizona desert.

Kirk S. 
Rating:
4.0

Customer did not leave a comment.

Eileen W. 
Rating:
5.0

Man who helped hook up trailer was very nice and very helpful.

William G. 
Rating:
5.0

Customer did not leave a comment.

JESUS V. 
Rating:
3.0

I completed the online check-in but still had to give them my info when I got there, They told me 24 hr return for 1 day rental, When I dropped off they tried charging me for 2 days. I had them fix it.

Jeffrey Y. 
Rating:
5.0

Can't think of anything that needs improvement. Quick, polite, seamless and helpful staff! Would highly recommend this location.

MARK H. 
Rating:
5.0

This location consistently has the best customer service of any UHaul I have ever been in. They are simply the best!

LEO H. 
Rating:
3.0

The Girl you had this morning was awesome. The one this afternoon was awful slow as molasses

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Jason G. 
Rating:
1.0

Not happy with the fact I had auto pay and moved out 2 days after payment was taken and didn’t receive any money back. Used other storage facilities and always received a refund for days not used. Would not recommend using this facility.

TERRY S.  |  Overall Experience 
Rating:
4.0

Very nice people and helpful

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

HEIDI P. 
Rating:
1.0

1. They try to lie about the fuel gauge said it had a half on the gauge when it only had a 1/4 of a tank. 2. They closed the doors at 6:50 pm. 3. The U-haul was very very dirty on the inside as well as the outside of the truck. Myself, I would not allow someone to walk all over me because I am the customer and when there not on there ball game on a Monday morning then someone has to go. (the black employee and the girl that waited on me just could care less if I was legal to drive as my license is currently suspended out of, State of Colorado, Colorado Springs so the way I see it is that your employee who checked me out on this Monday 7, 2021 gave a 20' U-haul to a un license driver charged for the daliy rate plus insurance and let me drive away with no worries.

Bert G. 
Rating:
3.0

Make it easier to return it. No one met me when I was waiting in the return lane.

ROBERT M. 
Rating:
5.0

Delivered as booked.

LAURA M. 
Rating:
3.0

Feels like walking into 1965, nothing modern, slow service, dependent on waiting for the slowest staff possible to even say hello and they would be with me shortly. Took me 5 minutes to drop the trailer using the app, took me 45 minutes to pick it up. Something wring with this picture.

GARY F. 
Rating:
4.0

The reps were Very informative of the changes in van pick up and we were successful with our move

Richard P. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
4.0

Customer did not leave a comment.

Benjamin A. 
Rating:
4.0

I think this location is under-staffed. Everyone is friendly and helpful, but there has always been a line.

COLEEN H. 
Rating:
2.0

I did the online check in to make it simpler. When I let the worker know I needed one of the trucks locked behind the gate he just said “go inside” I let him know I did the online check in and he just replied “yeah, go inside” I went inside to the desk where the girl was laying on the counter. I let her know I did the online check in and she still had to walk me through it. When there was an issue she said she couldn't help and that I have to call. I asked if it would be easier if I had come in and she just replied it's that same thing. After 30 min of trying to figure this out with no help I was able to get the key. The online check in was pointless and with no help from the workers available it actually the process even more complicated and drawn out. I probably won't bother to rent a uhaul again or at least not from this location.

John R. 
Rating:
3.0

Hire more friendly manager, the person who hooked up my trailer was excellent both picking up and dropping off

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
4.0

No gas to start with. Truck was to start.

JOHN D. 
Rating:
1.0

The establishments listed hours were till 7pm. We got there at 640. The person there said they quit accepting returns at 630. No where did it say this. Then we asked about the 24/7 return There was a return sign said you could return 24/7. The same person told us that they didn't do that. They why have a sign. I'm convinced she didn't want to do anything for the last 20min. Very unprofessional and she had no customer service.

MICHELLE D. 
Rating:
3.0

I arrived at 8 o'clock and even though there was not one customer there there were no customer parking spaces. I was told I would need to park my car on the curb in the street. I would suggest to your management to have the employees park on the street and leave customer parking for customers

MICHAEL T. 
Rating:
5.0

everything was great

OSCAR P. 
Rating:
1.0

The rental was a nightmare. Still waiting for a refund. The truck leaked brake fluid all over the floor from the brake pedal and as I was exiting the freeway the brakes completely went out on the off ramp. It's a miracle there wasn't a terrible accident. It had to be towed away because there was ZERO brake fluid left and the brake booster was broken. HORRIBLE customer service from the manager at Lodi UHaul did not even return my call.

Melissa B. 
Rating:
5.0

I always try and write a review when I come into these u-haul's because I visit so many of them I cannot say enough good things about my local u-haul and how happy I am that it is here in my own Hometown. Tina Marie and Chanel making awesome team when it comes to customer service the trucks are always so clean their prompt to take care of you there so respectful I honestly cannot say enough good things and cannot give enough 5 stars. Thank you both so much for making this easy fast and Making a stressful situation so much smoother

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Lanny R. 
Rating:
5.0

Customer did not leave a comment.

Tina L. 
Rating:
5.0

Customer did not leave a comment.

Kurt V. 
Rating:
5.0

Customer did not leave a comment.

Terrance M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Warren T. 
Rating:
5.0

I rented a truck along with 12 blankets and an appliance dolly. When I arrived at the destination to pick up household items and opened the back of the truck, there were no blankets or dolly. The U-Haul person had neglected to put them in the truck. I was upset with U-Haul, and with myself for assuming they had been loaded. I should have checked rather than assume. Didn't even get an apology from U-Haul staff when I went back the next day to pick up the blankets and dolly, nor when I brought the truck back and settled the bill.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

NANSY J. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

I had no choice but to put my items in storage. The staff at uhaul were very helpful and understanding. On many occasions I felt a need to call Shanel to ask questions. She was very helpful and accommodating. Thank you everyone for allowing me to store my things.

Sally E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
1.0

Staff was very unprofessional. Never acknowledged when we walked in the door. Wasn't until we were next in line did we get hello or how can I help you or assist you. Took 4 time enter our transaction before transaction was completed correctly. Person apparently did not know what they were doing. VERY UNHAPPY.....

FRANK G. 
Rating:
2.0

Customer did not leave a comment.

DARLENE B. 
Rating:
5.0

Excellent customer service

Stephen K. 
Rating:
5.0

Nothing, you are great as you are

Larry B. 
Rating:
1.0

Customer did not leave a comment.

RAFAEL Z. 
Rating:
5.0

Customer did not leave a comment.

THURMAN S. 
Rating:
5.0

Customer service was very very good very pleased with the service

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

BARRY C. 
Rating:
2.0

Never received the email receipt of the rental.

PHILIP S. 
Rating:
5.0

The employees are very nice and respectful they have excellent service....

MORGAN P. 
Rating:
1.0

Poor service and dishonest individuals!

MOHAMMAD B. 
Rating:
1.0

First of all I was supposed to go to Lodi which was about 40 miles further than I made the reservation for. The day before, I received a call saying the location I requested didn't have the trailer. Or anywhere near.

Josejuan M. 
Rating:
5.0

Customer did not leave a comment.

Jeff J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lupe S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

giovanni m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID A.  |  Overall Experience 
Rating:
2.0

My comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to help

Adrian R.  |  Overall Experience 
Rating:
5.0

THEY MADE IT EASY.

Cathy M.  |  Overall Experience 
Rating:
5.0

The move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.

Dianne M.  |  Online Move In 
Rating:
3.0

Only down side was the office would close before they said online

BROCK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

steven t.  |  First Impressions 
Rating:
5.0

Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.

kimberly d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

april j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yuriy u.  |  Overall Experience 
Rating:
5.0

Julie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021

JULIANNA H.  |  Overall Experience 
Rating:
5.0

From Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.

Tonya W.  |  First Impressions 
Rating:
5.0

Employee's always greet and helpful and friendly

William b.  |  First Impressions 
Rating:
5.0

Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.

monica w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john f.  |  First Impressions 
Rating:
5.0

Happy I went with U-Haul Storage again. Great service and facility for a fair price!

Monica P.  |  First Impressions 
Rating:
5.0

Very nice people there to help me when there were questions

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary elaine v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gerardo r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa t.  |  Overall Experience 
Rating:
4.0

Initial check in process was slow. Personnel was friendly and helpful.

linda w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen J.  |  Overall Experience 
Rating:
5.0

No Comment

randolph h.  |  Overall Experience 
Rating:
5.0

Best storage operation I’ve seen. It just works

Chuck H.  |  Overall Experience 
Rating:
5.0

Our move in was smooth and easy. Customer care was great .

felix b.  |  First Impressions 
Rating:
2.0

Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.

THOMAS ALAN B.  |  Overall Experience 
Rating:
5.0

Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

shawna v.  |  First Impressions 
Rating:
5.0

I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!

Mikah T.  |  First Impressions 
Rating:
5.0

None

Rose R.  |  Overall Experience 
Rating:
5.0

Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.

Debbie H.  |  Overall Experience 
Rating:
5.0

Pleasant experience.

ronald r.  |  Overall Experience 
Rating:
5.0

Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!

AMY O.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

Michael Z.  |  First Impressions 
Rating:
5.0

Chanele went above and beyond to help me resolve my storage problems.

Sally E.  |  First Impressions 
Rating:
3.0

It’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!

Cassandra F.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.

Gayle Y.  |  First Impressions 
Rating:
5.0

Friendly staff AND helpfull

Stephen J.  |  Overall Experience 
Rating:
5.0

Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.

Debbie H.  |  First Impressions 
Rating:
1.0

You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation

Rebecca D.  |  First Impressions 
Rating:
5.0

She did a great job lovely facility

Enrique V.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top