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Bryan HCustomer Reviews for U-Haul Moving & Storage of Lodi
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only one entrance door to the upstairs units and people park and unpack right in front of the door. Literally blocking anyone else from getting in the last 2 trips I've gone. But it's clean and well maintained on your guys end
Nicole C | Online Move InAppreciate you guys!!!
Michelle JEveryone was amazing, super helpful and professional l! Will definitely be using them again!
Levi SGreat and easy service
Miguel GGood experience.
mary tNo issues with vehicle pick up.
James JNice place. Very helpful. Thank you
Eric JI was impressed by my interaction with the staff upon renting the car trailer. When I returned the trailer, missing one ramp, the experience was completely different. The gentleman I had dealt with previously was cold as ice and seemed angry. I had purchased insurance and was later contacted by the store manager. She was very concerned about any damage to my vehicle and was very nice. I wouldn’t hesitate to rent again.
Mark OCustomer service was excellent! Carried boxes out for me as they could see I was tired. Extremely helpful and friendly. Understood the challenges of moving. Treated us with respect and patience. We will definitely use them again if the need arises and recommend them tol others.
karen sEverything was perfect. Nothing to change as far as I'm concern.
Maria FHave the customer service represent is not yet at the guest. Have the representative explain things clearer and make sure they know about the mileage? And about the return date. Make sure the customer is being given the correct date, time and type of vehicle that they requested so there will be no discrepancies at the end
Joshua REfficient, cordial, and helpful.
Sandra DCustomer service was fine, employees were helpful. The actual vehicle was not clean and had only 18 miles left of gas in it at pick up. I didn't realize it was not clean until I tried to pull out the ramp, ramp had mud, nails and batteries all over it. Not sure why. There were several half empty water bottles behind the seats. I filled it up with 120$ of gas, got like a 50$ gas credit in the end. My mistake for filling it up all of the way and misunderstanding I suppose.
Joel FSuperb service. The teamwork by all staff members is evident. I rented a truck three times in the past month and each visit was an excellent customer experience. Friendly, professional, and efficient. Highly recommend this location.
GABRIELLE SAn employee (she told me her name was jiselle when I asked for it) overcharged me of $400 all due to her putting incorrect return mileage and not confirming before or after me leaving. I had to actually turn back around and request to take a picture of mileage on cargo van and showed her the mistake she made
Nautica HYour rep was very cordial and took care of the installation in a very quick and efficient manner.
Al AThe staff was excellent. This is the second time I have used this location and would not go anywhere else
JAMES VGreat customer service, friendly, and professional
RICHARD MMy appt was moved after I made it and then when I arrived at their chosen time I was told he was going on break. Really? Installer seemed capable but I haven’t used it yet.
Heather PPrice was kinda expensive
Raymond DLuis, Julie, Gisela, Damon and Carlos provided me with excellent and outstanding customer service.
omran sOnly issue was when we drove car onto trailer we could not open the door and we did not have a jack. We had to climb in trailer and leave window open.
vickie mThe lock was cut off our locker and it was marked for auction. We were enrolled in autopayment and we did not miss one bill. Attendant said they tried to contact us by leaving one voicemail (which neither my wife or I received), but they never followed up again. No thanks.
BRET E | Overall ExperienceI originally set up a pick up truck rental at stockton location 840 W Fremont St, Stockton, CA 95203 for 11:30. I arrived at the specified time to find out that the vehicle i rented was not returned and the attendant was not helpful. I walked in and was told the truck would probably not be back and I inquired why wasn't I notified of this prior to my scheduled time to pick it up. The gentleman shrugged his shoulders and did not offer an answer. He attempted to call the uhaul help line and said it was busy and hung up further telling me he was not able to assist and told me to call. Very unprofessional and I will not be renting from this location again. I called the help line and was able to get a rental in lodi California.
Michael GKeep the good people you have working there. Thanks again
richard bNothing, I had a great experience at Uhaul, and with the manager! Definitely would come back again, thank you.
Adam FI was over charged and the issue is still not resolved. I was also being charged for a cleaning fee and I have pictures of the clean van prior to return.
Libby FSuper easy, efficient. U Haul reps were very friendly and professional. Definitely 5 stars.
ed rJulie, Luis, Gisela, Carlos, Damon, Jake and Arnold provided me with excellent and outstanding customer service.
omran sExcellent Customer Service from Check-In to Return ! Thanks
Raoul MExcellent service thanks
ruben mAmazing team. Thanks for the service
richard hThe effiency of checking in and out is quick and easy. Great pricing for the van renting than any other rental company.
ABRAHAM BFriendly, simple pick up process, & convenient
Jared GI had issues with water leakage into my unit causing damage. There were issues with the homeless peeing in the open area next to my unit causing an awful smell. The rate increases were crazy.
Susie C | Overall Experiencegreat service
daniel hOver and beyond with this location, definitely will be coming back here for any future moves
Alexander BVery easy to work with !
GREGORY SRio vista never has a large truck williams uhaul can a district manager do something about the availability of 20 or 26 ft trucks this area needs better organized managers due to trilogy senior homes somebody is always moving or moving in
EDWARD MI think it’s bullshit your company charges several times the amount to rent a trailer and take it out of California as opposed to bringing it into California
Tony AYour location is doing a great job!
Candice NThe service person was great !
James BAbsolutely nothing great people great service
Carlos AThis location and specifically Luis, was helpful and kind and made sure everything was safe. However my original reservation with supposedly guaranteed trailer was stockton on Wilson ave and while he had sent me a link to upload my drivers lic to help expedite, he FAILED to mention they didn’t have the size trailer I booked. I will not rent from here stockton Wilson ave again. Lodi on Cherokee I recommend.
Deborah SAlways excellent service at the Lodi store
Spencer PThank you for everything you guys have done for me I appreciate it and if I ever need to get a storage unit again or rent another truck you guys will be who I call to get what I need. Thank you again for everything.
Troy B | Overall ExperienceMost pleasant experience ever with U-Haul. This location really knows how to do it.
Troy BI wouldn't change a thing there service was great
Joseph M | Overall ExperienceVery. NICE MANAGER AND EMPLOYEES
Lee PThe experience was quick and effortless. Thank you
Bill SJulie, Gisela and Luis provided me with excellent and outstanding customer service.
omran sEasy in & out. Staff friendly & knowledgeable.
Cindy CAll the staff are very nice and have great customer service.
Shannon SEverything went great, thanks
marcos sSales people were excellent!
Jeff GThe rental was supposed to be all on the app, but the app said there was error and it didn’t work. I was helped by the employee inside. He was very efficient, polite and helpful. The truck was ready and clean. The rental was without incident. The return to the employee inside was smooth and uneventful. The employee was polite helpful and quick. This was a pleasant experience.
John SRelocating to Lodi while waiting on our new construction to be complete is how we found Lodi Uhaul. The staff was super friendly and helpful from the jump. The facility was secure so peace of mind with our possessions was met at the Lodi facility. Thank you so much for a fantastic experience!!!
Betty C | Overall ExperienceI was provided great service and a great indoor storage space. I always felt safe and the facility was clean. I had no issues with pests or damage to my belongings. There were rent increases annually though very low increase. I definitely recommend UHaul Storage!
Monica P | Overall ExperienceClean store, Unit, and grounds. Friendly attentive staff.
Tamara T | Online Move InWish I lived closer to the unit! Was too far from where I live now!
DAVID A | Overall ExperienceUnit rent increases $10 per year, seems excessive compared to other facilities. When I was moving out I found significant evidence of rodents. I stored plastic totes and wooden furniture— everything was covered in a thick layer of dirt with rodent footprints all over the place. A blanket that was in a plastic bag was destroyed by rodent nesting. For $150/month to $200 dollars each month final price, I would expect to have my property protected against rodents at the very least. The door seals need replacement. This may prevent the dirt from entering the unit. Seal the units at the floor corners to prevent rodent travel. And no proration? I move out early and you keep the entire month payment? That’s awful greedy after I just set my account to auto pay the entire time and gave this place more than $12,000. I guess the joke is on me. No, I would not recommend using this facility for long term storage.
brandie b | Overall ExperienceWe paid a lot for monthly storage in climate-controlled unit and it was always over 85 degrees in the supposed climate controlled unit area. It was mostly easily at least 88 degrees and no matter what temp the thermometer showed it was just hot and miserable.
TERRI A | Overall ExperienceOriginally I was keeping my things in storage for only a month while I moved out of state. It ended up being almost 3 months. I never worried about my things because I knew they were safe. The monthly billing was automatically charged and correspondence with the staff was always clear and timely. Everyone was helpful!! Thank you!
Sherri W | Overall ExperienceThe only thing is that you don’t prorate if you move out early but will charge you late fees if you’re late just doesn’t seem right
Gayle L | Overall ExperienceDo I need to call to tell the company that I no longer require the unit ? Or will they continue to charge me ,even though I'm not using it?
Peter E | Overall ExperienceThank you so much great experience in both cities!!!!!
Dezara y | First ImpressionsThe employees were amazing! Check in just took way too long. As a senior citizen, working online stuff can be very challenging. So that is why I didn't try that way. Maybe for others it would go smoother.
Patricia P | First ImpressionsEveryone was super ,will definitely rent from you guys again , thanks you guys were a real life saver for us thank you you treated two vets with respect and class
Peter E | First ImpressionsThe price was way too high compared to storages in the same area.
COURTANY S | Overall ExperienceI had reserved an 10x20 and even offered to pay ahead. I was told to wait til I came back with loaded truck. When I returned there were no storage units available in that size. Everything else was great.
Sherri W | First ImpressionsThe times I was In the office they were VERY slow. So slow that I finally quit buying anything from there. They were never really friendly, about the same amount of friendly that you would get at the D.M.V. They did have a lot of product though, a lot of things that you could really use.
KATIE J | Overall ExperienceAbsolute horrible service, pedos work here and it’s disgusting
waled k | Overall ExperienceYour staff was very unprofessional on so many levels I will never refer anyone to you guys
Gregory D | Overall ExperienceStaff was always helpful. Storage unit was clean. Would rent another storage unit if needed. Thank you.
STEVEN T | Overall ExperienceVery professional and respectful! And the Mgr was awesome lady…..
anthony m | First ImpressionsPlease let the location Manager big Thank u!!
Carlos A | First ImpressionsI’m very satisfied with the service❗️
burnis w | Overall ExperienceStorage was extra clean!!! Professional and courteous
Renee R | Overall Experienceneeds new employees - nobody ever smiles, which suggests they can’t stand their jobs resulting in a poor experience for customers
PAUL T | Overall ExperienceStaff answered all my questions and were always helpful in any way.
Michael W | Overall ExperienceI have rented several storage units, in different towns, and U-haul storage was at the top in service, and satisfaction. I do appreciate it. Thank you.
JOSEPH C | First ImpressionsShanel and Julie are Amazing people Thank you for everything
KIMBERLY E | Overall ExperienceWhen I picked up my uhaul and paid for my storage the process was slow, but the staff was great. When I drove the uhaul it was the worst drive ever. The engine was shaking and jerking. It was very concerning. I thought I was going to have to call roadside assistance. I loaded the truck for a 4bd em house. When I returned that night to load the storage it took almost two hours. It was about 10:30 pm . As we tried to leave the storage area the gates would not open to let us OUT! Because it was after hours. So we were locked inside of the gates of the storage! Very very inconveniencing. I am not a satisfied customer.
CHANDA R | First ImpressionsI think your staff is very sweet and I think your storage units are very clean. And I think you so much.
Felicia C | First ImpressionsGreat place, friendly staff and easy access to and from the facility
Troy B | First ImpressionsMitchell Fields provided awesome service! He was available to assist me with all my questions and concerns. I called Customer Service Sat night and the Person who helped me was awesome. Jeremy at the U-Haul in Lodi was very professional and helpful as well. My all-around experience with U-Haul with everybody I interacted with was 100% great customer service.
Melissa C | First Impressionswish there was a light inside the storage since it’s so big the one i rented but other than that it’s great
Eduardo G | Overall ExperienceI have rented Storage Units from Lodi U-Haul for over 8 years. I highly recommend this establishment to anyone in need of a storage unit or renting a moving vehicle.
david p | Overall ExperienceArrived at 630p on a Saturday- the lady and gentleman staff members were welcoming and accommodating to my specific needs. Truly a GEMSTONE in customer service!
LASHURN F | First ImpressionsThis location never answers their phone and this line takes you to an automated system that directs you the the web site to take care of anything. Unfortunately, not everything you want to do with your account can be done on the website. Very frustrating. Have to make an in-person visit to take care of any business.
Ann W | Overall ExperienceThe price of the unit WAS great and they kept increasing my rate. The hours were great. Customer service on the phone Wasn’t always available which Could be frustrating but they were always helpful.
Viktoria F | Overall ExperienceWe couldn't get an entry card because the computer was down. We couldn't get into the storage unit because the latch wouldnt't budge. The workers oiled the latch and told us to come back in a few days to get our entry card (when the computers would be back up.
Glenda G | First ImpressionsWay to costly
Chris E | Overall ExperienceGreat service. My actual move out day was 11/30/21, I only needed for one month. Thank you!
Bree O | Overall ExperienceShane went above and beyond to make our experience exceptional! She was truly amazing and we really appreciated her great customer service.
MollyAnna R | First ImpressionsThis is the cleanest storage facility I have ever used. I am VERY happy with how they keep up with their insect and rodent control. I have used other storage facilities where I had inadvertently brought home roaches that got into my boxes while being stored. I had ZERO problems with bugs while I was unpacking my belongings that were stored there for probably a good year. Very happy and surprised actually . Convenient office and gate hours. Staff is professional and helpful.
Laurel A | Overall ExperienceAwesome staff
Taylor W | Overall ExperienceAwesome customer service
Henry P | Overall ExperienceStaff had no sense of urgency.
blake t | First ImpressionsThe guys he's was very very nice person and helpful excellent job so polite
Enedina A | First ImpressionsThe manager at the time, Jolie, was really awesome to work with. Excellent customer service, which seems rare these days unfortunately. She worked with me like i was actually a fellow human. She listened and helped me take care of what was needed. Really it was a great experience and you have to keep Jolie around. I’m sure everyone who deals with her feels the same.
Henry P | First ImpressionsWas understaffed the majority of the time, long waits.
Kathy r | Overall ExperienceVery professional. Very helpful. Great customer service!!
Taylor W | First ImpressionsThank you! Always a friendly staff, clean facility, and safe!
JODI V | Overall Experienceit smells like weed in our unit lol
octavio r | Online Move InDenied current promotion (1 month free with truck rental). Trouble with the elevator in the beginning (Staff eventually corrected it). Staff rarely in the store (had to hunt them down or wait unreasonably long for someone to show up). No access to dumpsters (despite them "being available for customers" as well as on your rental agreement.
COURTNEY B | Overall ExperienceNot happy with the fact I had auto pay and moved out 2 days after payment was taken and didn’t receive any money back. Used other storage facilities and always received a refund for days not used. Would not recommend using this facility.
TERRY S | Overall ExperienceI had no choice but to put my items in storage. The staff at uhaul were very helpful and understanding. On many occasions I felt a need to call Shanel to ask questions. She was very helpful and accommodating. Thank you everyone for allowing me to store my things.
Sally E | Overall ExperienceMy comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to help
Adrian R | Overall ExperienceTHEY MADE IT EASY.
Cathy M | Overall ExperienceThe move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.
Dianne M | Online Move InOnly down side was the office would close before they said online
BROCK W | Overall ExperienceThank you for giving us a free month after there was an issue with which storage unit we were supposed to get.
kimberly d | First ImpressionsJulie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021
JULIANNA H | Overall ExperienceFrom Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.
Tonya W | First ImpressionsEmployee's always greet and helpful and friendly
William b | First ImpressionsShanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.
monica w | First ImpressionsHappy I went with U-Haul Storage again. Great service and facility for a fair price!
Monica P | First ImpressionsVery nice people there to help me when there were questions
ROBERT B | Overall ExperienceInitial check in process was slow. Personnel was friendly and helpful.
linda w | First ImpressionsNo Comment
randolph h | Overall ExperienceBest storage operation I’ve seen. It just works
Chuck H | Overall ExperienceOur move in was smooth and easy. Customer care was great .
felix b | First ImpressionsMonthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.
THOMAS A | Overall ExperienceGreat customer service, great price and quick process. Would highly recommend. They cover all your moving needs.
shawna v | First ImpressionsI had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!
Mikah T | First ImpressionsNone
Rose R | Overall ExperienceJulie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.
Debbie H | Overall ExperiencePleasant experience.
ronald r | Overall ExperienceFriendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!
AMY O | First ImpressionsVery helpful and friendly staff.
Michael Z | First ImpressionsChanele went above and beyond to help me resolve my storage problems.
Sally E | First ImpressionsIt’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!
Cassandra F | Overall ExperienceI was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.
Gayle Y | First ImpressionsFriendly staff AND helpfull
Stephen J | Overall ExperienceReally nice people. Easy in and out. Clean. Friendly.
Chandler P | Overall Experience-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.
Jame J | Overall ExperienceGreat Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.
Debbie H | First ImpressionsYou guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation
Rebecca D | First ImpressionsThank you
paula t | Overall ExperienceEveryone was super helpful
shannon s | Overall ExperienceThank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.
Elizabeth S | Overall ExperienceRefund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.
WAYNE W | Overall ExperienceGood service
LEONARD G | Overall ExperienceShe did a great job lovely facility
Enrique V | First ImpressionsThe staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them
Mary R | Overall ExperienceFriendly/helpfull staff
Stephen J | Overall ExperienceThank you
Anthony S | Overall ExperienceVery happy ,friendly staff
Stephen J | First ImpressionsLove this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.
DEBBIE H | First ImpressionsMy only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.
BELINDA T | Overall ExperienceGood friendly clean.
Benjamin M | First ImpressionsGreatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.
Dan H | Overall ExperienceExcellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you
Mary R | ReservationVery friendly employees, prompt service, would return!
kyle t | Overall ExperienceThomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Thank you
MARK D | ReservationThis facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future
DYZAN K | Overall Experienceno feedback
Robert W | Overall ExperienceEveryone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!
Lynn C | ReservationFriendly people and great service
Gabriel P | Overall Experience.
meagan b | Overall ExperienceGreat staff and facilities
Gabriel P | Overall ExperienceI love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!
Wendi G | Overall Experiencegreat place!
shannon s | Overall ExperienceWe rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.
DEBBIE H | ReservationEverything went very smoothly from renting the truck in San Francisco and returning it to Lodi.
pat o | ReservationOverall great experience
Valerie V | Overall ExperienceA little pricey!
Cindy L | Overall ExperienceVery helpful, very polite!
GEORGE V | Overall ExperienceI am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.
carrie s | Overall ExperienceI have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Thank you!
Tamara T | Overall ExperienceCustomer service and good old fashioned everyday common courtesy are big at this office - everyone not only helps you out but seems eager and willing to do so.
DANIEL M | Overall Experience