Customer Reviews for U-Haul Moving & Storage of Lynwood

Rating:

5.0

Absolutely Lovely! Dedicated, Dependable, Determined!!😎

Rating:

5.0

The trucks are not gas efficiant

Rating:

2.0

Worse customer service ever lady at front desk supposedly the owner processed the rental and just gave me keys and said here truck is in the back went to the back and like 10trucks so like a dumbass here I go checking every until finally found it she said she would send someone no one showed up I have rented from multiple times but never again Fuck this Uhaul store!!!!!

Rating:

5.0

If you reserve online be sure it’s not after business hours if you plan on moving right away, due to Covid the locks are placed in your unit. However the office was closed so you won’t be able to get your lock or have it placed inside.

Rating:

3.0

I was charged for 2 days instead of 1. I had to return to the location to get the appropriate refund.

Rating:

5.0

Great service Mayra good service

Rating:

1.0

Please higher more workers. This is my second time going to a Uhaul to rent a truck. And this place is very unusual. To have a line of eleven people waiting in lline with just one person behind a desk. Thank you for your service.

Rating:

5.0

They were very pleasant to me i would go back to them very nice young men 's.and well to help you

Rating:

1.0

Staff was not showing support to each other. Cashier not desiring to be helpful when issue arise. Staff tried to give wrong equipment. Tried to overcharge me.

Rating:

4.0

Thanks for the friendly service especially the man who received the truck and made everything so easy and pleasant.

Rating:

1.0

Learn math, don't lie to customers after inexplicably overcharging them nearly double, and take responsibility for/correct these errors. Nightmare experience. Total lack of accountability and attention to detail.

Rating:

5.0

Great

Rating:

5.0

Excellent customers service provided a brand new truck to drive.

Rating:

4.0

I really enjoyed the easy drop off. It's just what it means, simple & easy. You need that in this fast paced World. Thanks UHAUL for making it simple!

Rating:

4.0

Everything was ok, wouldn't change a thing

Rating:

5.0

This is my spot, LYNWOOD ON THE MAP est. 4/77

Rating:

5.0

I Luis Guzman truly recommend the service of this Uhaul location in the city of Lynwood Ca. It's a fast prosses and I was happy for the service .

Rating:

5.0

I have no comment on improvement.😄😄 they are just great at helping me. And making sure if i need a extra equipment. Just great😀😀

Rating:

5.0

Thank you.

Rating:

5.0

Excellent experience

Rating:

5.0

Keep up the great work !

Rating:

5.0

The whole staff was very helpful and courteous!

Rating:

5.0

Nothing at this moment . Our experience was very positive.

Rating:

3.0

Clean your vehicles and make sure your emploees wear their mask

Rating:

5.0

Manager is always helpful

Rating:

5.0

Everything was fine. No improvements were necessary.

Rating:

3.0

Wait time, more people available if it's a busy hour both inside and outside in the equipment returning area.

Rating:

5.0

Perfect condition Nothing wrong

Rating:

5.0

Everything was good the customer service and the truck

Rating:

5.0

Thanks to canchola

Rating:

5.0

Keep on doing what you doing

Rating:

5.0

Very understand in the final analysis. Thanks.

Rating:

5.0

Staff was nice and helpful. Over all experience was super fast and easy.

Rating:

5.0

I like the service

Rating:

5.0

Mayra was amazing helped with everything walked us thru all the steps because it was our first time getting a storage . Thanks for making our move easier! Thanks Mayra! !

Rating:

5.0

I left my son Nintendo switch stuff in the truck is there a way I can get it back please I've been trying to get a hold of you guys

Rating:

5.0

I love this location of lynwood very clean and efficient

Rating:

5.0

Make mobile pick up easier by not requiring an account to login.

Rating:

5.0

Nothing, all is good.

Rating:

5.0

Great service I recommend

Rating:

5.0

Have better return time check out.

Rating:

5.0

Everything was done right in a timely manner, thank you so much for your service.

Rating:

1.0

Terribly slow working employees. A lot of questions answered during online order were asked again. Complicated check-in procedure with multiple unnecessary/duplicated actions. I rented a truck from this location last week. Why employee is taking my picture again? It would be absolutely enough to verify that it is me via ID and my photo is already in the system.

Rating:

5.0

I did not receive my payment back! 77.95 they held until I returned the truck. Nothing back yet

Rating:

5.0

Pretty good experience. I cant believe it

Rating:

5.0

Very friendly staff who treated me special and greater with a smile and was very knowledgeable with my return 😊

Rating:

5.0

The manager of this location in Lynwood is excellent. Although I've obly been there twice, her superb customer service scores high across the board. She knows how to talk to people. 2 thumbs up!

Rating:

5.0

Great Service Great Vehicle

Rating:

5.0

I'm so happy with my experience at Uhaul the customer service was outstanding. They even offered a free dolly rental. This service exceeded my expectations. I would highly recommend Uhaul

Rating:

5.0

I love u-haul

Rating:

4.0

The only thing I didn't like it seemed like the truck burned a whole lot of gas as if it needed a tune-up or something other than that I was very pleased with everything else.

Rating:

2.0

Gas was coming out the gas tank that's very dangerous

Rating:

5.0

Fast and easy

Rating:

5.0

Great service thanks you

Rating:

5.0

Everything was great. Booked online, upon arrival it was ready to go.

Rating:

5.0

Salesperson who helped me was wonderful. I come to this location because I always get great service.

Rating:

3.0

I need to talk to the manager. She assured me I would be charged one day and my receipt says two days...Now I have to take time out of my day to fix a mistake u-haul made...Phone calls are a waste of time..I was told to go in person .

Rating:

3.0

You guys need some light in those units.

Rating:

5.0

Nothing everything was perfect.

Rating:

5.0

Hi the only issue is the van wheel alignment was off and I was very scared while I was on the freeway. I reported the issue when I returned the vehicle. The s staff told me don't worry they will send it in for repair .

Rating:

1.0

Returning the van was unprofessional. I returned the van 4 hours after i rented and i was charge because i supposedly didnt return the van . and now i have to waste my time to go and complain and get my money back.

Rating:

5.0

Beautiful!!

Rating:

3.0

Charged my credit card, email was sent to me, a supposed receipt that didn't have any information on it. I emailed the email address noted for assistance and I requested copy of receipt and have yet to get email pertaining to my request

Rating:

4.0

The only challenge was the loading cabin had a hole in the ceiling and some watter was leaking inside from the rain. That made it difficult to keep things inside dry. Things had to be rearranged. Spoke to the office staff to avoid being charged the cleaning fee.

Rating:

1.0

Spent hours, mileage, and had partially unloaded the truck only to find out the reserved storage unit was not available. That meant I had to put everything back into the truck, buy a lock, and park the truck overnight resulting in a late fee for truck return. Absolutely will never rent a storage from uhaul ever again.

Rating:

5.0

I would recommend this facility U-Haul

Rating:

2.0

The storage units are small and not sized as advertised. Small doors to access unit and hard to get to. How dumb to have the larger units up a set of 10 stairs!? Cannot store large furniture in this facility easily. My units has a rat trap and cockroaches. Very uncomfortable leaving anything nice here.

Rating:

2.0

The storage unit was moved out of in April. Unfortunately I was sent a pre lien notice etc. a lot of unnecessary stress that could of been avoided with proper communication. I will maybe add covid 19 to maybe some reasons why.

Rating:

5.0

Great staff!

Rating:

5.0

Very Good Experience

Rating:

2.0

Was told to purchase a lock for $10.00 cause lock I had I couldn't use then I couldn't use lock I spend $10.00 on ended up using lock I had originally brought with me was not able to get refund for.

Rating:

5.0

Great customer service!

Rating:

5.0

Very nice people and very nice customer service

Rating:

4.0

No hassle...Very professional Manager.

Rating:

2.0

Not clean.

Rating:

4.0

Amazing customer service

Rating:

5.0

Great support throughout, organized and tidy. Equipment performed as described, no failures.

Rating:

5.0

Great working with them

Rating:

5.0

It was great working with them

Rating:

5.0

Great experience

Rating:

4.0

They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.

Rating:

5.0

Awesome experience!

Rating:

5.0

Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.

Rating:

4.0

Customer was good,

Rating:

3.0

I appreciated the courtesy reminder calls.

Rating:

2.0

Customer service was terrible. I would avoid this place.

Rating:

3.0

We didn’t see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren’t removed before delivery.Had to go and buy pliers to remove

Rating:

1.0

Soamu problems! Access cards are trash,! Never work and can't even get in after hours.

Rating:

5.0

Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)

Rating:

3.0

I found out that the storage that I reserved was on top of another storage space and there is no way to reach it to place your items into it. I thought that was weird.

Rating:

3.0

The U-Box process was generally fine, but scheduling on both ends was a frustrating experience with last minute changes

Rating:

5.0

Nice experience

Rating:

1.0

I was threatened by staff and waited over two hours to get into my u-box, which I cheduked 3 days in advance. Ruined my moving day. Had to rent a truck from you another day bc of it. WORST STAFF EVER

Rating:

5.0

Great service

Rating:

5.0

Excellent service.

Rating:

2.0

Smooth service overall. The girl who delivered the box was friendly but showed poor judgement of placement and caused damage to the lawn while maneuvering the lift. Landlord was very angry.

Rating:

5.0

I cancelled this reservation on 11/10/18 after I turned in my truck and car carrier. Team Lynwood along with Erick and staff really took care of my needs and throughout process remained professional.

Rating:

1.0

The information online was denied by the employee processing my rental, when the manager came on, she was condescending to the point where I chose to go to a different company because of her attitude.

Rating:

5.0

uhaul experience was great! seamless from start to finish!

Rating:

5.0

Thanks

Rating:

4.0

Y

Rating:

5.0

Excellent service. Much better than the UHaul location in North Boulder, CO

Rating:

5.0

Great place and help when I was having a bad day

Rating:

4.0

This facility has been helpful, clean and always has someone to assist with every need

Rating:

1.0

Worst experience that I have ever had with a moving company and with customer service. I called over 7 times and was told I would receive a call back. No response. Was told I would get a refund- none

Rating:

3.0

Had issues with my move—customer service really didn't have solutions & preferred to pass the buck to other depts. But in seeing that Uhauls fees are lower than most, you get what you pay for.

Rating:

1.0

Large amount of money was charged to my card. I called, no explanation. Worried my card was compromised, I cancelled it. Then told me they refunded my cancelled card. Money gone, nothing to be done.

Rating:

5.0

Calling to talk to this location was hard a few times after 6 rings the system sends you to a call center.they are helpful but, once I really needed to talk to the local people and couldn't.

Rating:

3.0

Delivery was on time, great driver!. The pick up totally unacceptable. From Friday August 4th to final pickup on August 9th. I called every day, visited local store, still waiting for refund.

Rating:

4.0

Lynwood was awesome, staff very helpful. But u-haul really needs to track their u boxes better. No one could find mine for quite some time

Rating:

5.0

This is silly because I hired movers and did not see this storage facility. But my mover's were great and my stuff arrived just fine. Since my stuff was fine, I guess the facility is worth rating high

Rating:

5.0

Lynwood is the premiere UHAul store. Difficult to contact by phone yet that appears to be a flaw from the call center where most of the calls get routed. Ernie Morales Jr is expreemely professional .

Rating:

2.0

I called 3 times to schedule my ubox delivery for 2pm or later, as I was traveling on that day. The box was delivered at 11am despite this and left on the street, vulnerable to theft- disappointing.

Rating:

1.0

Employees are rude and arrogant specially the managers. It's like if they doing you a favor and totally trying to to make you over spend.Im so glad I never have to deal with no more

Rating:

5.0

Thanks for your excellent services.