No improvement needed. Great service.CHRISTINE F.
Customer Reviews for U-Haul Moving & Storage of Lynwood
Lynwood, CA 90262
(South of 105fwy)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MA DOLORES D.
When I first tried to start the truck the battery was dead. The Uhaul employee worked on it and got it to start. I was apprehensive about the truck after that but he assured me that it was just a loose wire and the truck would be fine. It was fine I had no additional problems.Carmen H.
Customer did not leave a comment.Pedro A.
Customer did not leave a comment.Julio R.
Customer did not leave a comment.Jesse S.
Customer did not leave a comment.Jose Angel L.
I hate to leave a negative review but my experience was not great after opening to see a family of roaches.ALEJANDRO S.
Customer did not leave a comment.Davinder S.
One person only for one customer take more the 45 min ridiculousBLANCA V.
Customer did not leave a comment.Joel L.
They where rude and didn't explain anythingXavier R.
To whom this may concern: I made a reservation for a pickup on January 19th and I had the worst customer service ever by Shania. I had to acknowledge myself because she wouldn't look at me and treated me as if I was a nuisance, She had the most careless and childish attitude and swiftly made the point that I'm there for her and not the other way around. I get to the truck and this is the second time that I get a pickup that reeks of cigarettes (it's just like driving an ashtray.) It's very off putting to get this kind of service when you're already dealing with a move on your own - it makes it unpleasant. I hope I can get some feedback on this because it's not the first and most likely won't be the last. Thank you.Marvin G.
Customer did not leave a comment.Timothy H. | First Impressions
All 3 employees that I had interaction with on this day were the most polite people I've come across on my road trip. Management, please recognize your people! And not with just pizza! Just be nice and see what happens.Matthew M.
Thanks to all team of Lynwood UHAUL. It’s a good place to rent or storage. Thanks to the manager Maira. She is very nice end helpful.Jose Juan S. | Overall Experience
Customer did not leave a comment.Joel L.
Shaniya was the employee that did the checkout for me and was extremely rude, had no manners and gave me a very bad impression of the company. This was my first time renting and I felt unsatisfied with the customer service from her. I would not recommend this U haul in Lynwood due to this encounter. I entered, was not greeted, not explained anything and felt very uncomfortable. She was on her phone texting the entire time and had an attitude like she was mad at us because we came in the store. I hope management checks this employee because it represents the company and she leaves a very bad impression.Jasmine G.
Great Customer Service, much Appreciation. Easy accessibility, very cleanMARGARET ANN W.
Customer did not leave a comment.Eric C. | Online Move In
This location is not fenced in, multiple vehicles was vandalized with broken windows. Just seem unsafe for drop off.Wallace P.
All goodLewis H.
Customer did not leave a comment.Carlos A.
Customer did not leave a comment.Cynthia S.
Great customer service, went to get the trailer and an earlier time and the manager was able to help me out with thatAndrew S.
More customer service reps at this locationThomas B.
Only one word. GRATE One me. A1Welda M.
Thx againRichard F.
When I returned the equipment the guy there just asked for the keys And told me I could leave. I haven't gotten my returned receipt plus I drove it less miles than what I paid so I need a reimbursementJose G.
I was disappointed that the truck I rented did not come with a ramp, which made lifting heavy objects (i.e., refrigerator) onto the truck bed quite challenging. This should be very visibly noted on the description. Other than that, I appreciate the late mobile check-in option. It was very convenient and easy to use. Thank you.Erica C.
Have more workers behind the desk to help the customers.February C.
Customer did not leave a comment.Alba A. | Online Move In
Customer did not leave a comment.Ray G.
Customer did not leave a comment.Mayra A.
Great customer service and fast service too. Made the experience pleasant.SANDRA F.
My stay at U-Haul were Fantastic and Miss. Mayra Canchola were always so nice and kind and made sure that everyone were always pleased.Thomas C. | Overall Experience
Customer did not leave a comment.Jonathan S. | Overall Experience
Customer did not leave a comment.delores S.
Customer did not leave a comment.VICTOR AURELIANO S.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Martin P.
Customer did not leave a comment.Diana G.
Customer did not leave a comment.MARIO C.
Can this u-haul location in the future, look into a bigger propane unit, because I always arrive when it's all sold out? How about a some soothing outdoor music? Or courtesy chairs for the elderly?Anthony K.
Customer did not leave a comment.Darlene P. | First Impressions
Customer did not leave a comment.HERBER G.
Customer did not leave a comment.Josie L. | Online Move In
Thank you for the serviceRichard F.
Everyone was amazing Great energy High Vibes Pure Love & LightPeter A.
No order of service....low staff and you have to understand outside staff are really RUDE. While talking to inside staff, they just come in and interrupt without even excusing themselves or apologize for their actions.Braizell W. | Overall Experience
Everything was just fine, no complaintswalter R.
Customer did not leave a comment.Juan M.
Excellent customer serviceAlex C.
Everything and everyone was perfectYesenia V.
THE YOUNG LADY AT THE FRONT DESK WAS INCREDIBLE SHE MULTI-TASKED BY REPLYING TO THE PHONE CALLS AND.......WAITING ON TWO DESKS ...WHILE THE OTHER EMPLOYEES WERE DEALING WITH A RECENT POLICE MATTER WHEN I MOVE....WHICH I WILL AGAIN I WILL DEFINITELY GO TO THIS LOCATION ONLYMINI D.
No issues, Great service.Connie CJ C.
Excellent servicekimberly M.
Customer did not leave a comment.Raul M.
Customer did not leave a comment.Marivel P. | Overall Experience
Have a dolly inside the truckLuis G.
Customer did not leave a comment.ALBERTO R.
They be busy with only one person working sometimes but they customer service is perfect for their location 😂😂 they understand peopleChristine C.
Customer did not leave a comment.Vivian S.
Customer did not leave a comment.Luroneus W.
Customer did not leave a comment.Jonathan S. | Online Move In
Customer did not leave a comment.Juan D.
Customer did not leave a comment.AMY M.
Customer did not leave a comment.Rudy O.
Customer did not leave a comment.Randy C.
Customer did not leave a comment.Maria R.
The store manager Mayra and her team are always great to work with. Mayra very quick to help us out and get us what we need. I give them an A+Daniela B.
The manager Maira is very nice 👌 person friendly l recommended 1000 timesRoberto H.
The employees did not explain the procedures. The guy outside was on his phone. The guys did not communicate with each other so we had to wait a while. The Customer Service not good!MICHELLE A.
Would use againJose P.
Customer did not leave a comment.tamisha b. | Overall Experience
Customer did not leave a comment.JOHNNY H.
Customer did not leave a comment.SHIRLEY M.
Provide receipt of transaction when equipment is returnedDario G.
Customer did not leave a comment.mario C.
Better customer service and little more helpful on how to checkout a vehicle.KECHIA R.
Customer did not leave a comment.Pablo M.
Customer did not leave a comment.Wilmer F.
Customer did not leave a comment.Saul G.
They are running a scam on me. Bottom lineGeorge B. | Overall Experience
Excelente servicioISABEL Y.
Never had bad service Like today I felt like I was being profile I used your service about 8 to 10 times a yrSaturnino D.
Customer did not leave a comment.Theresa W.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.Michelle F.
Everything was fineGREGORY N.
Customer did not leave a comment.Ernesto C.
Everything you did was great and I don't see where you need improvement.. Thank yiu for your services...ERIC B.
Customer did not leave a comment.Rony M.
Customer did not leave a comment.Jorge N.
I had a great experience in my rental from Lynwood UHaul, very satisfied no compliants!Cathy W.
We got a flat and it took 3hrs to get it fixed and replaced plus had a hard time online reservation bc we still had to go in and finish transaction and it was packed with people....but other than that truck was goodMaria R.
While returning the truck the receptionist girl was rude on her phone took 30 mins to give me my receipt and then had a attitude when I ask for it I returned my vehicle in 10/22/2022 at 3:25pm she was the only one in there.KEISHONNA W.
smile more, that's it for me.Keith P.
Customer did not leave a comment.DERRICK M.
Make sure you tell the customer that the credit card on file will be charged unless you tell the cashier at the return counter you have a different method of payment at the beginning of the interaction. I wanted to pay cash and the cashier charged my card without asking .Karen L.
Customer did not leave a comment.Phyllis O.
Upon returning it was an unpleasant experience because there was only Staff in the building and he stepped out to assist another customer outside...the wait was about 15 minutes no staff attending customers... very upsetting to spend my Sunday off day from work on returning the rental truckJose S.
Rental was due before they opened and they expected me to drop it off before they opened and was charged a second day. Poor customer service that doesn't even make senseNicolette A.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Indalecio G.
Excellent customer service skills.LUCILLE R.
You guys charge me for a gallon of gas and it was at the same mark that I got itRaymond J.
Customer did not leave a comment.Jay B.
The young man that provided us assistance was very friendly and nice. He made the process really easy. I believe his name was Edwin.AIDA D.
I recently rented a truck from this location & the service was outstanding. Polite as well as a professional staff.Arturo H.
Buen servicio tienen mucho para empacar y proteger lo que estas mudandoGiovanny M.
The overall process was smooth and painless but the location does need more help during the weekends. I would think that's common sense to management. The van was dirty and needed some TLC, ran great however.Alverto M.
Muy agradable lugar, solo que las puertas no servia el automáticoCarlos I. | First Impressions
The hours of operation at times made it very hard to get things out. Also very disappointed when I went to move out they informed be I would not be getting back a refund of the amount I paid for and never used. It appears your company double dips....they charge me for first 2 weeks of September while renting it out to someone else. That is very dirty business. I will never use Uhaul again based on this experience.Jeff S. | Overall Experience
When i arrived i got the online move in my unit was some how inuse wich sucked because i really had no place to put my stuff had to take it home and leave it in my truck outside because my land owner doesnt have space for me but then i had to go back and they ended up changing my unit because someone decided to move in mine they were trying so hard to make me upgrade my storage which i didnt really needLuis V. | Online Move In
Customer did not leave a comment.Anna B. | Online Move In
I moved out August 17, 2022 Storage unit was paid up to August 20th 2022.Latonya J. | Overall Experience
Customer did not leave a comment.Janice R. | Overall Experience
I paid for a full month & moved out 10 days before the next month payment yet U-Haul doesn’t provide a prorated amount if you’ve paid up & I PAID ON TIME!George T. | Online Move In
Uhaul facility was cleaned…Reservations I shared my belongings and why I needed storage…upon arrival, they gave me a top storage for a washer & dryer; there seems to be a disconnect between reservation & the store, communication is key to any business and it’s not happeningKIMBERLY O. | First Impressions
Customer did not leave a comment.Monique J. | Overall Experience
Very good Customer service, like the location only one thing the management needs to do is prépare enough parking spaces for customers.KAHASAYE A. | Overall Experience
You need to install lighting in the bigger storage units.Sylder C. | Overall Experience
We can't access the facility when they had told us that we could 24/7 go in our storage. We had asked beforehand and so we left to load the uhaul 10" truck. To our surprise it was closed, every single time that I input the code it would says access denied so we decided to call the GM number on the board. And it was no use. When she finally answered she referred me to customer service. Waiting for 40 minutes, Tony from customer service tried to help as much as he can on his end, when on the line with him he told us to contact the GM again. And so I did, she kept hanging up on my calls a and then after another few more calls she finally turned of the phone. And so we had no choice but to leave the truck and take off because next day I had to work and 4 am. I can't keep on waiting for her to keep on ignoring the situation. It was a mess, we got there at 7pm and left around 9 it was cold and we were freezing. A very bad experience and to finish it off we where not the only ones waiting there other customers all concerned and confused on why was it all closed. The extra charges on the rental and everything needs to be fixed too. Just unbelievable the first time getting the storage in that area and will be the last time. I don't know if I want to again go to one of uhaul locations and get a self storage after this. So disappointing.ISAAC P. | First Impressions
was sufficient.Evonne B. | Overall Experience
Customer did not leave a comment.Kimberly R. | Overall Experience
Customer did not leave a comment.larenee N. | First Impressions
Need an elevator. All the Big storages are upstairs on the second level didn't find that out until after I paid for the storage & lock & the worker was looking downstairs for the unit So now I was charged an extra day for the U-Haul truck & found a different location with a unitsonja h. | Overall Experience
Customer did not leave a comment.Ashlee E. | Overall Experience
Customer service was amazing thank you for all your help would like to give the ladies at Lynnwood 10 stars 🤩Cheryl j. | First Impressions
Explained everything I needed to know it didn't make me happy to hear about the debit card situation I needed a truck too. But couldn't get one because my debit card is not connected to a bankGeorge B. | First Impressions
Customer did not leave a comment.Kisona M. | Overall Experience
My pleasure great customer services and friendly staffMichele j. | Overall Experience
Only issue was trying to get stuff upstairs no elevatorRobert H. | First Impressions
Customer did not leave a comment.Amber P. | Online Move In
Customer did not leave a comment.CHARLIE C. | Overall Experience
Customer did not leave a comment.Megan G. | Overall Experience
Staff that checked me in was super helpful and kind! Appreciate him!Nike K. | First Impressions
Customer did not leave a comment.David H. | Overall Experience
Customer did not leave a comment.Kimberly R. | First Impressions
Customer did not leave a comment.Jayson B. | First Impressions
Customer did not leave a comment.Anthony A. | Overall Experience
I needed a short term space while I relocated, I wish you had been my long term first choice and not third and best.treanetta s. | Overall Experience
Customer did not leave a comment.evelyn p. | Overall Experience
Customer did not leave a comment.edgar v. | First Impressions
Customer did not leave a comment.DOMINIQUE S. | First Impressions
Customer did not leave a comment.RAMON M. | Overall Experience
If you reserve online be sure it’s not after business hours if you plan on moving right away, due to Covid the locks are placed in your unit. However the office was closed so you won’t be able to get your lock or have it placed inside.Mauricia B. | Online Move In
They were very pleasant to me i would go back to them very nice young men 's.and well to help youBarbara A. | First Impressions
GreatANTWAN RICKY W. | First Impressions
Customer did not leave a comment.Kim F. | First Impressions
Thank you.Miguel T. | Overall Experience
Very understand in the final analysis. Thanks.CLENORA H. | First Impressions
Customer did not leave a comment.Guil C. | First Impressions
Mayra was amazing helped with everything walked us thru all the steps because it was our first time getting a storage . Thanks for making our move easier! Thanks Mayra! !Oscar M. | Overall Experience
I love this location of lynwood very clean and efficientYuriria T. | First Impressions
Pretty good experience. I cant believe itjade d. | Overall Experience
Customer did not leave a comment.shawauna g. | First Impressions
Customer did not leave a comment.Ronnise S. | Overall Experience
You guys need some light in those units.Sylder C. | First Impressions
Customer did not leave a comment.sergio c. | Overall Experience
Customer did not leave a comment.ELISHA R. | Overall Experience
Spent hours, mileage, and had partially unloaded the truck only to find out the reserved storage unit was not available. That meant I had to put everything back into the truck, buy a lock, and park the truck overnight resulting in a late fee for truck return. Absolutely will never rent a storage from uhaul ever again.Hurley J. | Overall Experience
Customer did not leave a comment.loretta t. | Overall Experience
Customer did not leave a comment.wanda w. | Overall Experience
I would recommend this facility U-HaulGlen H. | Overall Experience
The storage units are small and not sized as advertised. Small doors to access unit and hard to get to. How dumb to have the larger units up a set of 10 stairs!? Cannot store large furniture in this facility easily. My units has a rat trap and cockroaches. Very uncomfortable leaving anything nice here.JOSEPH C. | First Impressions
Customer did not leave a comment.tasha c. | Online Move In
The storage unit was moved out of in April. Unfortunately I was sent a pre lien notice etc. a lot of unnecessary stress that could of been avoided with proper communication. I will maybe add covid 19 to maybe some reasons why.malika s. | Overall Experience
Customer did not leave a comment.knyvette h. | First Impressions
Great staff!zaidas r. | Overall Experience
Very Good ExperienceValerie B. | First Impressions
Was told to purchase a lock for $10.00 cause lock I had I couldn't use then I couldn't use lock I spend $10.00 on ended up using lock I had originally brought with me was not able to get refund for.claudenea j. | First Impressions
Great customer service!zaidas r. | First Impressions
Very nice people and very nice customer serviceRaul c. | First Impressions
No hassle...Very professional Manager.ALAN M. | Overall Experience
Not clean.Ophilia H. | Overall Experience
Amazing customer serviceangelica p. | First Impressions
Great support throughout, organized and tidy. Equipment performed as described, no failures.Vikyat M. | First Impressions
Great working with themgabriel s. | Overall Experience
It was great working with themgabriel s. | Overall Experience
Great experienceDawn C. | Overall Experience
They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.Alba Maricela C. | Overall Experience
Awesome experience!Quionne R. | Overall Experience
Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.JUANA N. | First Impressions
Customer was good,DENA d. | First Impressions
I appreciated the courtesy reminder calls.ALICIA J. | Overall Experience
Customer service was terrible. I would avoid this place.Gaby D. | Overall Experience
We didn’t see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren’t removed before delivery.Had to go and buy pliers to removeJOHN Z. | Overall Experience
Soamu problems! Access cards are trash,! Never work and can't even get in after hours.Alfonzo P. | Overall Experience
Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)Francisca g. |