Customer Reviews for U-Haul Moving & Storage of Lynwood

3,664 reviews

11716 Long Beach Bl   Lynwood, CA 90262
(South of 105fwy)

(310) 637-9395

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(310) 637-9395

11716 Long Beach Bl
Lynwood, CA 90262
(South of 105fwy)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvement needed. Great service.

CHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

MA DOLORES D. 
Rating:
5.0

When I first tried to start the truck the battery was dead. The Uhaul employee worked on it and got it to start. I was apprehensive about the truck after that but he assured me that it was just a loose wire and the truck would be fine. It was fine I had no additional problems.

Carmen H. 
Rating:
5.0

Customer did not leave a comment.

Pedro A. 
Rating:
5.0

Customer did not leave a comment.

Julio R. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Jose Angel L. 
Rating:
3.0

I hate to leave a negative review but my experience was not great after opening to see a family of roaches.

ALEJANDRO S. 
Rating:
5.0

Customer did not leave a comment.

Davinder S. 
Rating:
2.0

One person only for one customer take more the 45 min 🫤🫤🫤 ridiculous

BLANCA V. 
Rating:
5.0

Customer did not leave a comment.

Joel L. 
Rating:
3.0

They where rude and didn't explain anything

Xavier R. 
Rating:
1.0

To whom this may concern: I made a reservation for a pickup on January 19th and I had the worst customer service ever by Shania. I had to acknowledge myself because she wouldn't look at me and treated me as if I was a nuisance, She had the most careless and childish attitude and swiftly made the point that I'm there for her and not the other way around. I get to the truck and this is the second time that I get a pickup that reeks of cigarettes (it's just like driving an ashtray.) It's very off putting to get this kind of service when you're already dealing with a move on your own - it makes it unpleasant. I hope I can get some feedback on this because it's not the first and most likely won't be the last. Thank you.

Marvin G. 
Rating:
5.0

Customer did not leave a comment.

Timothy H.  |  First Impressions 
Rating:
5.0

All 3 employees that I had interaction with on this day were the most polite people I've come across on my road trip. Management, please recognize your people! And not with just pizza! Just be nice and see what happens.

Matthew M. 
Rating:
5.0

Thanks to all team of Lynwood UHAUL. It’s a good place to rent or storage. Thanks to the manager Maira. She is very nice end helpful.

Jose Juan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel L. 
Rating:
1.0

Shaniya was the employee that did the checkout for me and was extremely rude, had no manners and gave me a very bad impression of the company. This was my first time renting and I felt unsatisfied with the customer service from her. I would not recommend this U haul in Lynwood due to this encounter. I entered, was not greeted, not explained anything and felt very uncomfortable. She was on her phone texting the entire time and had an attitude like she was mad at us because we came in the store. I hope management checks this employee because it represents the company and she leaves a very bad impression.

Jasmine G. 
Rating:
5.0

Great Customer Service, much Appreciation. Easy accessibility, very clean

MARGARET ANN W. 
Rating:
5.0

Customer did not leave a comment.

Eric C.  |  Online Move In 
Rating:
3.0

This location is not fenced in, multiple vehicles was vandalized with broken windows. Just seem unsafe for drop off.

Wallace P. 
Rating:
5.0

All good

Lewis H. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Great customer service, went to get the trailer and an earlier time and the manager was able to help me out with that

Andrew S. 
Rating:
4.0

More customer service reps at this location

Thomas B. 
Rating:
5.0

Only one word. GRATE One me. A1

Welda M. 
Rating:
5.0

Thx again

Richard F. 
Rating:
2.0

When I returned the equipment the guy there just asked for the keys And told me I could leave. I haven't gotten my returned receipt plus I drove it less miles than what I paid so I need a reimbursement

Jose G. 
Rating:
5.0

I was disappointed that the truck I rented did not come with a ramp, which made lifting heavy objects (i.e., refrigerator) onto the truck bed quite challenging. This should be very visibly noted on the description. Other than that, I appreciate the late mobile check-in option. It was very convenient and easy to use. Thank you.

Erica C. 
Rating:
3.0

Have more workers behind the desk to help the customers.

February C. 
Rating:
5.0

Customer did not leave a comment.

Alba A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Ray G. 
Rating:
3.0

Customer did not leave a comment.

Mayra A. 
Rating:
5.0

Great customer service and fast service too. Made the experience pleasant.

SANDRA F. 
Rating:
5.0

My stay at U-Haul were Fantastic and Miss. Mayra Canchola were always so nice and kind and made sure that everyone were always pleased.

Thomas C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delores S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR AURELIANO S. 
Rating:
1.0

Customer did not leave a comment.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

Martin P. 
Rating:
4.0

Customer did not leave a comment.

Diana G. 
Rating:
5.0

Customer did not leave a comment.

MARIO C. 
Rating:
5.0

Can this u-haul location in the future, look into a bigger propane unit, because I always arrive when it's all sold out? How about a some soothing outdoor music? Or courtesy chairs for the elderly?

Anthony K. 
Rating:
1.0

Customer did not leave a comment.

Darlene P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERBER G. 
Rating:
2.0

Customer did not leave a comment.

Josie L.  |  Online Move In 
Rating:
5.0

Thank you for the service

Richard F. 
Rating:
5.0

Everyone was amazing Great energy High Vibes Pure Love & Light

Peter A. 
Rating:
5.0

N/A

TANYA D. 
Rating:
1.0

No order of service....low staff and you have to understand outside staff are really RUDE. While talking to inside staff, they just come in and interrupt without even excusing themselves or apologize for their actions.

Braizell W.  |  Overall Experience 
Rating:
5.0

Everything was just fine, no complaints

walter R. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Excellent customer service

Alex C. 
Rating:
5.0

Everything and everyone was perfect

Yesenia V. 
Rating:
5.0

THE YOUNG LADY AT THE FRONT DESK WAS INCREDIBLE SHE MULTI-TASKED BY REPLYING TO THE PHONE CALLS AND.......WAITING ON TWO DESKS ...WHILE THE OTHER EMPLOYEES WERE DEALING WITH A RECENT POLICE MATTER WHEN I MOVE....WHICH I WILL AGAIN I WILL DEFINITELY GO TO THIS LOCATION ONLY

MINI D. 
Rating:
5.0

No issues, Great service.

Connie CJ C. 
Rating:
5.0

Excellent service

kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

Customer did not leave a comment.

Marivel P.  |  Overall Experience 
Rating:
5.0

Have a dolly inside the truck

Luis G. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO R. 
Rating:
5.0

They be busy with only one person working sometimes but they customer service is perfect for their location 😂😂 they understand people

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Vivian S. 
Rating:
5.0

Customer did not leave a comment.

Luroneus W. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Customer did not leave a comment.

AMY M. 
Rating:
4.0

Customer did not leave a comment.

Rudy O. 
Rating:
4.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

The store manager Mayra and her team are always great to work with. Mayra very quick to help us out and get us what we need. I give them an A+

Daniela B. 
Rating:
5.0

The manager Maira is very nice 👌 person friendly l recommended 1000 times

Roberto H. 
Rating:
4.0

The employees did not explain the procedures. The guy outside was on his phone. The guys did not communicate with each other so we had to wait a while. The Customer Service not good!

MICHELLE A. 
Rating:
5.0

Would use again

Jose P. 
Rating:
5.0

Customer did not leave a comment.

tamisha b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNY H. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY M. 
Rating:
5.0

Provide receipt of transaction when equipment is returned

Dario G. 
Rating:
4.0

Customer did not leave a comment.

mario C. 
Rating:
3.0

Better customer service and little more helpful on how to checkout a vehicle.

KECHIA R. 
Rating:
5.0

Customer did not leave a comment.

Pablo M. 
Rating:
5.0

Customer did not leave a comment.

Wilmer F. 
Rating:
5.0

Customer did not leave a comment.

Saul G. 
Rating:
1.0

They are running a scam on me. Bottom line

George B.  |  Overall Experience 
Rating:
5.0

Excelente servicio

ISABEL Y. 
Rating:
1.0

Never had bad service Like today I felt like I was being profile I used your service about 8 to 10 times a yr

Saturnino D. 
Rating:
5.0

Customer did not leave a comment.

Theresa W. 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Everything was fine

GREGORY N. 
Rating:
4.0

Customer did not leave a comment.

Ernesto C. 
Rating:
5.0

Everything you did was great and I don't see where you need improvement.. Thank yiu for your services...

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Rony M. 
Rating:
5.0

Customer did not leave a comment.

Jorge N. 
Rating:
5.0

I had a great experience in my rental from Lynwood UHaul, very satisfied no compliants!

Cathy W. 
Rating:
2.0

We got a flat and it took 3hrs to get it fixed and replaced plus had a hard time online reservation bc we still had to go in and finish transaction and it was packed with people....but other than that truck was good

Maria R. 
Rating:
1.0

While returning the truck the receptionist girl was rude on her phone took 30 mins to give me my receipt and then had a attitude when I ask for it I returned my vehicle in 10/22/2022 at 3:25pm she was the only one in there.

KEISHONNA W. 
Rating:
4.0

smile more, that's it for me.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

DERRICK M. 
Rating:
4.0

Make sure you tell the customer that the credit card on file will be charged unless you tell the cashier at the return counter you have a different method of payment at the beginning of the interaction. I wanted to pay cash and the cashier charged my card without asking .

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Phyllis O. 
Rating:
4.0

Upon returning it was an unpleasant experience because there was only Staff in the building and he stepped out to assist another customer outside...the wait was about 15 minutes no staff attending customers... very upsetting to spend my Sunday off day from work on returning the rental truck

Jose S. 
Rating:
1.0

Rental was due before they opened and they expected me to drop it off before they opened and was charged a second day. Poor customer service that doesn't even make sense

Nicolette A. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Indalecio G. 
Rating:
5.0

Excellent customer service skills.

LUCILLE R. 
Rating:
3.0

You guys charge me for a gallon of gas and it was at the same mark that I got it

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

The young man that provided us assistance was very friendly and nice. He made the process really easy. I believe his name was Edwin.

AIDA D. 
Rating:
5.0

I recently rented a truck from this location & the service was outstanding. Polite as well as a professional staff.

Arturo H. 
Rating:
5.0

Buen servicio tienen mucho para empacar y proteger lo que estas mudando

Giovanny M. 
Rating:
3.0

The overall process was smooth and painless but the location does need more help during the weekends. I would think that's common sense to management. The van was dirty and needed some TLC, ran great however.

Alverto M. 
Rating:
5.0

Muy agradable lugar, solo que las puertas no servia el automático

Carlos I.  |  First Impressions 
Rating:
3.0

The hours of operation at times made it very hard to get things out. Also very disappointed when I went to move out they informed be I would not be getting back a refund of the amount I paid for and never used. It appears your company double dips....they charge me for first 2 weeks of September while renting it out to someone else. That is very dirty business. I will never use Uhaul again based on this experience.

Jeff S.  |  Overall Experience 
Rating:
3.0

When i arrived i got the online move in my unit was some how inuse wich sucked because i really had no place to put my stuff had to take it home and leave it in my truck outside because my land owner doesnt have space for me but then i had to go back and they ended up changing my unit because someone decided to move in mine they were trying so hard to make me upgrade my storage which i didnt really need

Luis V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anna B.  |  Online Move In 
Rating:
3.0

I moved out August 17, 2022 Storage unit was paid up to August 20th 2022.

Latonya J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice R.  |  Overall Experience 
Rating:
1.0

I paid for a full month & moved out 10 days before the next month payment yet U-Haul doesn’t provide a prorated amount if you’ve paid up & I PAID ON TIME!

George T.  |  Online Move In 
Rating:
3.0

Uhaul facility was cleaned…Reservations I shared my belongings and why I needed storage…upon arrival, they gave me a top storage for a washer & dryer; there seems to be a disconnect between reservation & the store, communication is key to any business and it’s not happening

KIMBERLY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique J.  |  Overall Experience 
Rating:
5.0

Very good Customer service, like the location only one thing the management needs to do is prépare enough parking spaces for customers.

KAHASAYE A.  |  Overall Experience 
Rating:
3.0

You need to install lighting in the bigger storage units.

Sylder C.  |  Overall Experience 
Rating:
1.0

We can't access the facility when they had told us that we could 24/7 go in our storage. We had asked beforehand and so we left to load the uhaul 10" truck. To our surprise it was closed, every single time that I input the code it would says access denied so we decided to call the GM number on the board. And it was no use. When she finally answered she referred me to customer service. Waiting for 40 minutes, Tony from customer service tried to help as much as he can on his end, when on the line with him he told us to contact the GM again. And so I did, she kept hanging up on my calls a and then after another few more calls she finally turned of the phone. And so we had no choice but to leave the truck and take off because next day I had to work and 4 am. I can't keep on waiting for her to keep on ignoring the situation. It was a mess, we got there at 7pm and left around 9 it was cold and we were freezing. A very bad experience and to finish it off we where not the only ones waiting there other customers all concerned and confused on why was it all closed. The extra charges on the rental and everything needs to be fixed too. Just unbelievable the first time getting the storage in that area and will be the last time. I don't know if I want to again go to one of uhaul locations and get a self storage after this. So disappointing.

ISAAC P.  |  First Impressions 
Rating:
4.0

was sufficient.

Evonne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larenee N.  |  First Impressions 
Rating:
1.0

Need an elevator. All the Big storages are upstairs on the second level didn't find that out until after I paid for the storage & lock & the worker was looking downstairs for the unit So now I was charged an extra day for the U-Haul truck & found a different location with a unit

sonja h.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ashlee E.  |  Overall Experience 
Rating:
5.0

Customer service was amazing thank you for all your help would like to give the ladies at Lynnwood 10 stars 🤩

Cheryl j.  |  First Impressions 
Rating:
5.0

Explained everything I needed to know it didn't make me happy to hear about the debit card situation I needed a truck too. But couldn't get one because my debit card is not connected to a bank

George B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kisona M.  |  Overall Experience 
Rating:
5.0

My pleasure great customer services and friendly staff

Michele j.  |  Overall Experience 
Rating:
3.0

Only issue was trying to get stuff upstairs no elevator

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHARLIE C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Megan G.  |  Overall Experience 
Rating:
5.0

Staff that checked me in was super helpful and kind! Appreciate him!

Nike K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayson B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony A.  |  Overall Experience 
Rating:
5.0

I needed a short term space while I relocated, I wish you had been my long term first choice and not third and best.

treanetta s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

evelyn p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edgar v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAMON M.  |  Overall Experience 
Rating:
5.0

If you reserve online be sure it’s not after business hours if you plan on moving right away, due to Covid the locks are placed in your unit. However the office was closed so you won’t be able to get your lock or have it placed inside.

Mauricia B.  |  Online Move In 
Rating:
5.0

They were very pleasant to me i would go back to them very nice young men 's.and well to help you

Barbara A.  |  First Impressions 
Rating:
5.0

Great

ANTWAN RICKY W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kim F.  |  First Impressions 
Rating:
5.0

Thank you.

Miguel T.  |  Overall Experience 
Rating:
5.0

Very understand in the final analysis. Thanks.

CLENORA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Guil C.  |  First Impressions 
Rating:
5.0

Mayra was amazing helped with everything walked us thru all the steps because it was our first time getting a storage . Thanks for making our move easier! Thanks Mayra! !

Oscar M.  |  Overall Experience 
Rating:
5.0

I love this location of lynwood very clean and efficient

Yuriria T.  |  First Impressions 
Rating:
5.0

Pretty good experience. I cant believe it

jade d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawauna g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronnise S.  |  Overall Experience 
Rating:
3.0

You guys need some light in those units.

Sylder C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sergio c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISHA R.  |  Overall Experience 
Rating:
1.0

Spent hours, mileage, and had partially unloaded the truck only to find out the reserved storage unit was not available. That meant I had to put everything back into the truck, buy a lock, and park the truck overnight resulting in a late fee for truck return. Absolutely will never rent a storage from uhaul ever again.

Hurley J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loretta t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda w.  |  Overall Experience 
Rating:
5.0

I would recommend this facility U-Haul

Glen H.  |  Overall Experience 
Rating:
2.0

The storage units are small and not sized as advertised. Small doors to access unit and hard to get to. How dumb to have the larger units up a set of 10 stairs!? Cannot store large furniture in this facility easily. My units has a rat trap and cockroaches. Very uncomfortable leaving anything nice here.

JOSEPH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tasha c.  |  Online Move In 
Rating:
2.0

The storage unit was moved out of in April. Unfortunately I was sent a pre lien notice etc. a lot of unnecessary stress that could of been avoided with proper communication. I will maybe add covid 19 to maybe some reasons why.

malika s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

knyvette h.  |  First Impressions 
Rating:
5.0

Great staff!

zaidas r.  |  Overall Experience 
Rating:
5.0

Very Good Experience

Valerie B.  |  First Impressions 
Rating:
2.0

Was told to purchase a lock for $10.00 cause lock I had I couldn't use then I couldn't use lock I spend $10.00 on ended up using lock I had originally brought with me was not able to get refund for.

claudenea j.  |  First Impressions 
Rating:
5.0

Great customer service!

zaidas r.  |  First Impressions 
Rating:
5.0

Very nice people and very nice customer service

Raul c.  |  First Impressions 
Rating:
4.0

No hassle...Very professional Manager.

ALAN M.  |  Overall Experience 
Rating:
2.0

Not clean.

Ophilia H.  |  Overall Experience 
Rating:
4.0

Amazing customer service

angelica p.  |  First Impressions 
Rating:
5.0

Great support throughout, organized and tidy. Equipment performed as described, no failures.

Vikyat M.  |  First Impressions 
Rating:
5.0

Great working with them

gabriel s.  |  Overall Experience 
Rating:
5.0

It was great working with them

gabriel s.  |  Overall Experience 
Rating:
5.0

Great experience

Dawn C.  |  Overall Experience 
Rating:
4.0

They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.

Alba Maricela C.  |  Overall Experience 
Rating:
5.0

Awesome experience!

Quionne R.  |  Overall Experience 
Rating:
5.0

Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.

JUANA N.  |  First Impressions 
Rating:
4.0

Customer was good,

DENA d.  |  First Impressions 
Rating:
3.0

I appreciated the courtesy reminder calls.

ALICIA J.  |  Overall Experience 
Rating:
2.0

Customer service was terrible. I would avoid this place.

Gaby D.  |  Overall Experience 
Rating:
3.0

We didn’t see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren’t removed before delivery.Had to go and buy pliers to remove

JOHN Z.  |  Overall Experience 
Rating:
1.0

Soamu problems! Access cards are trash,! Never work and can't even get in after hours.

Alfonzo P.  |  Overall Experience 
Rating:
5.0

Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)

Francisca g.  |