Customer Reviews for U-Haul Moving & Storage of Lynwood

Asked me to go run buy electric equipment attached to auto transport equipment . Endup going twice bcz dnt BB onw what to get

improve return online. provide clear message that vehicle is recorded as being dropped off and confirmation will be complete next day by location personnel. otherwise i was pleased with the easy entrance and exits

Better coordination and communication between employees better maintenance and part replacement training I actually had to replace the nylon strap on the trailer I rented

Went to pick up my paid truck and trailer and they said no they didn't have it. So I had to take an uber, 30 min away to get it. I called four hours before to see if I could come early, maybe they could have mentioned it then. When I called uhaul they told me they could not make them give me the one trailer they had,? what ? I reserved it, paid for it but they could not make them give me the one they had?

Know what the fuck type of auto trailer You have before you fuck me over and tell me you can’t tow it. Stupid motherfuckers

The sfatt at this location are very friendly even during this stressfrul time, they make you feel warm and welcome.

Great staff!

It’s sooooo freaking expensive!!!! I rented a 10’ truck for 2 hours and they charged me $170. That is some bullshit. NEVER again. Stop promoting the “$19.95” barge on the trucks if you’re going to add all these additional fees. I had to pay $14 for insurance. I did not want it and still had to pay for it. We’re in the middle of a global crisis for crying out loud. This company is a fucking SCAM for sure.

Every worker at this location was rude and had no people skills. Especially the fat Mexican girl. She was rude to everyone. If this were my company I would fire her immediately!!! Very upset with the service here.

They help you with registration but all this extra we have to do

The cab of the truck was stinky and the entire cab and back was filthy. I had to stop at a store to buy Clorox wipes just to wipe down the sterring wheel. With this corona virus going around that was really unacceptable. if i come down with corona virus i got it from the truck.

I orden a dolly plus I'm disable and I guy told me he was gonna take care of me and didn't put the dolly in the trunk and he told me that's I was all set. Nobody told me that it was a self service in which i have to go and grab it for myself

When I picked up my U-Haul it said I had 1/3 of gas when I got on the freeway and looked it was on empty I had to stop at a gas station to put in $20 oh and I picked up the U-Haul I ordered utility dolly which they didn’t have I had to use a small Dolly which made my moving a nightmare other than that everything else was wonderful

My second time renting a trailer from U-Haul in the Riverside area and the manager at this store is on top of things including her staff and above all she has a fantastic attitude which helps with customer service.

Great job by everyone I interacted with, both w pick up and drop off. Thanks much! Eric Pipkin

Customer service is EXCELLENT ! THEY KNOW THEIR REGULAR CUSTOMERS BY NAME. The service is second to none.

It was a bad experience I had to basically hook up the trailer my self because no one was around and was told it needed to be hooked up to charge me

This is not a review on the pick up location, but on your booking system in general. Your pick up system was extremely confusing and frustrating. When I booked the reservation online, I selected a pick-up location. Then a day before my scheduled pick-up I got a text providing me with the address of U-Haul Moving & Storage Lynwood, which is not the location I had selected. But I did not mind since it was still relatively close. Then the morning of my pick-up I get a text telling me I need to pick up my rental at a totally different location in Commerce. When I drove to Commerce, the attendant there had no idea what I was talking about and wanted me to simply start a whole new reservation. I then drove the location where I was able to pick-up my rental. When I asked about all changes being made to my reservation the attendant there could not tell me what was going on. I definitely will not be using your online service ever again.

The Manager at location is not professional and did a shitty job when it came to my transaction.

I waited almost an hour to get the truck very long line and I had a reservation I got there 15 minutes early I was very disappointed. I also waited another 30 minutes when I returned it idk what the deal is. Never had to wait so long at other uhual a and I’ve moved 3 times within the year using uhual. Everyone was nice for the most part except the wait. Also I filled the tank up completely and paid 70$ which I think is insane !!!!!

lower rates it says 29 dollars but got changed 250 plus I put 40 bucks in gas in town from paramount ca to Duarte ca .. ..

Great customer service ??

Was over charged then I was transferred 3 times on the phone and finally hung up

The personal in this place works so slow

Its been 2 times that i need a vehicle and none has been cleaned up properly

Items that i reserved were not available. The inside of the the truck was dirty. I was told that it was mandatory for me to log onto the site with my phone and do the self guided walk around.

Did not have a good truck so it took me 3 trips instead of 1

was unable to access uhaul link from my phone, so was unnle to uplosf pictures regarding existing scratches and dings on my rental truck. Overall experience was fast and easy

We was waiting in line another young lady walked in and the employee took the young lady that just walked in instead of taking care of us we had to wait longer rather than the employee take of us , thats bad customer service but theres a young black man slinder tall didn't get his but he can in from the return lane and immediately took care of us he is good at his job he reliable and he is an asset to that location he deserves a raise he gets you in & out he great

Train your office staff better. My experience with customer service and the maintenance guy at the drop off was good. But the people in store are incompetent I had a horrible experience. They were disrespectful and unprofessional. They double booked my rental and the they just ignored me and were very incos

The wheels of the trailer had rust on them near the lug nuts. The trailer constantly squeaks. The entire process at pick up was an embarrassment with the owner/manager Mayra. I was told I cannot hook up my own trailer that was assigned to me. It is my F350 truck. I am totally responsible when I get the trailer. Besides your employee walked away and did not come back to help me back up to the trailer. I took it upon myself. Additionally the rachet straps were in bad shape. The straps were frayed on the end making it hard to slide into the rachet. The rachet didn't move well. I asked the attendant to get me some lubricant to help the movement. He gave the lubriant to me and I applied. This is all easy stuff. I own a 35 foot Big Tex gooseneck trailer. I prefer to move cars on the uhaul equipment. I believe it is safer. However I revisit my plans in the future. Thank you for your time. Joe Benmayor

They gave me a dirty truck, the employees are rude and racist

Based on my experience with U-haul, I can tell you that not only do they have horrific service, rude reps, they could care less about endangering YOUR LIFE & those on the road with you!! It all started with a simple reservation to pick up a truck and an auto trailer for a oneway interstate move. The night before pick up, I got a call telling me that I’d have to go to another location to pick up the truck. Not the end of the world. Then the rep went on to tell me that the auto transport was at a second location 4 miles away. I asked if they could at least get the transport to the same location the truck I was renting. His response. “We don’t offer that service” I called them back in the morning to ask if they could get the equipment I was renting to a single location. Honestly, is that too much to ask of a nationwide company that rents trucks & auto transports?!?!? Well, that rep assured me that the auto transport would be at the location I was renting the truck in Watts, not the Westchester location I confirmed and paid in full for a pick up several days in advance. She claimed she updated my reservation, so off I went to the location. Upon arrival at the Watts location, they told me that they didn’t have a reservation for the auto-transport. The office called corporate and spoke to L.A. reservation manager “Leoné”. She changed that reservation over to the location I was getting my truck. They then hooked that auto transport to the truck. The rep began looking over the paperwork and luckily found that the auto-transport was NOT SAFE for my vehicle. I was thankful, but still upset as I would have to drive to the other location and get the transport EVEN THOUGH I WAS REASSURED NUMEROUS TIMES DURING THAT MORNINGS PHONE CALL. BUT IT GETS MUCH WORSE AND LIFE-THREATENING! I got my truck for the 350+ mile rental with 1/8 tank gas. Spectacular service, huh?!? I went to the next location to pick up the transport, they no longer had the reservation as it had been changed to the truck location. No one bothered to get that updated. They simply could care less about any moniker of service whatsoever! I called the corporate office and got the charming (HEAVY SARCASM!!) Leoné who was rude and said this was “all my fault ‘cause I had had kepted changing’ my reservation location” This is how Uhaul treats someone spending north of $700.00 dollars!! SO HER COME THE LIFE THREATENING PART! They connected my auto transport and I headed off to the closest gas station in a pretty sketchy neighborhood where cashiers protect themselves with bulletproof plexiglass. I had to get gas for the 10/ gallon vehicle that Haul rented me with close to an empty tank. I loaded up all that day and got on the road. I noticed what I thought was a slow leak on the tire of the auto transport. I filled it with air and listened to the sidewall for hissing. It seemed to be fine. I took a picture, but didn’t notice the won tread that shows this piece of equipment has been on the road

More staff

More customer interaction instead of talking about fights / relationships amongst co workers. Greet customers.

Great customer service. Keep up the excellent work.

I would like to thank the young lady that checked me in, her customer service was superb. She was amazing in providing me with the details and help us promptly. I have to admit after being disappointed at getting the location switched and not happy and having to go out of my way to get the U-Haul 15ft. she really calmed me down and made me feel welcome. Thank you.

Very Good Experience

The staff is always friendly and kind and I really like the location because of the Cleanliness

Claudia is great, professional and works with her clients. Nevarro helped to confirm the check-in and is so patient. Wonderful people to be working with.

I did not rent atruck

My experience with the Lynwood was excellent. Very fast. I was on my way very quickly. Everything was explained.

You guys do an amazing job, just need a few more outstanding people and itd be great.

Awesome service each time I visit. Employees have a strong willingness to assist. The manager is friendly, courteous, and knows the customer by their names. She Welcomes you to the store and thank you for your business when you are done. I love it !

Customer service was average - not really attended to and we were not given any notice as to hold long we would have to wait.

Truck was dirty inside and out did not have any gas people were friendly that’s the only good thing

i have been dealing with uhaul for years.no improvement needed.

I filed a complaint for this location since their employees lack professionalism and are very rude. It took them over 20 hours to check a truck I returned, and I was expected to stand around & wait for them to check it. The employees from this particular location have no interest in processing orders quickly, their attitudes seem to invite customers to leave. In other locations I never wait longer than 10 minutes to walk out with a smile, but in this location after 20 minutes of going back & forth I was told that I could leave the truck & they would email my receipt, after they inspect it, but after 11/2 hours when I called to ask about my receipt they still had not checked the truck claiming they were short staff. Then, they call me the next day at 9:40am demanding I return the truck. It was clear to me that they knew all along they had the truck because after I explained that the truck was on their property two hours before my scheduled drop off and how they made me go back & forth the lady immediately said she had found the keys to the truck instead of saying we found the truck. After I received my receipt I was shocked to see they had billed me $92 for gas. I dropped off the truck with more gas than it had so its clear to me that someone who works there used the truck and now they want to bill me for the gas they used. I am very unhappy with my experience at Uhaul in Lynwood and I will tell all my friends, and family not to ever visit that location.

This location is clean, it's fully equipped, and in a great location. It could use more staff because the wait time is high.

Plus the gentleman that I spoke to when we rented on Western said that it was going to be $10 for insurance not $15

I was not satisfied with your customer service I called that I was being late 3 hours cuz of traffic they still charge me for a whole day up rental.

Was told to purchase a lock for $10.00 cause lock I had I couldn't use then I couldn't use lock I spend $10.00 on ended up using lock I had originally brought with me was not able to get refund for.

Thank you to all the Staff at Uhaul??

Staff appear to ot want to work. Staff was helping other customers during my turn causing me to be in the store over an hour. No explanation of how vehicle worked. Made me review the truck using my cell phone and when I asked what if I do not have wifi staff stated "then we would have to waste paper to do all that". I was very unsatisfied with the customer service

The wait line for returning equipment took a while. You need to hire more staff for an easier in and out process. Also, I got charged more then what I was quoted. I will not be using your services anymore.

Thank you

Manager never thank me.

Awesome experience

Gracias pero malísimo el servicio se manchan cobrando mala experiencio 00000

Awesome no hassles great customer service!

OK

Great customer service!

Reasonable price on storage rentals.

Very nice people and very nice customer service

No hassle...Very professional Manager.

Not clean.

Amazing customer service

Great support throughout, organized and tidy. Equipment performed as described, no failures.

Great working with them

It was great working with them

Great experience

They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.

Awesome experience!

Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.

Customer was good,

I appreciated the courtesy reminder calls.

Customer service was terrible. I would avoid this place.

We didn’t see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren’t removed before delivery.Had to go and buy pliers to remove

Soamu problems! Access cards are trash,! Never work and can't even get in after hours.

Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)

I found out that the storage that I reserved was on top of another storage space and there is no way to reach it to place your items into it. I thought that was weird.

The U-Box process was generally fine, but scheduling on both ends was a frustrating experience with last minute changes

Nice experience

I was threatened by staff and waited over two hours to get into my u-box, which I cheduked 3 days in advance. Ruined my moving day. Had to rent a truck from you another day bc of it. WORST STAFF EVER

Great service

Excellent service.

Smooth service overall. The girl who delivered the box was friendly but showed poor judgement of placement and caused damage to the lawn while maneuvering the lift. Landlord was very angry.

I cancelled this reservation on 11/10/18 after I turned in my truck and car carrier. Team Lynwood along with Erick and staff really took care of my needs and throughout process remained professional.

The information online was denied by the employee processing my rental, when the manager came on, she was condescending to the point where I chose to go to a different company because of her attitude.

uhaul experience was great! seamless from start to finish!

Thanks

Y

Excellent service. Much better than the UHaul location in North Boulder, CO

Great place and help when I was having a bad day

This facility has been helpful, clean and always has someone to assist with every need

Worst experience that I have ever had with a moving company and with customer service. I called over 7 times and was told I would receive a call back. No response. Was told I would get a refund- none

Had issues with my move—customer service really didn't have solutions & preferred to pass the buck to other depts. But in seeing that Uhauls fees are lower than most, you get what you pay for.

Large amount of money was charged to my card. I called, no explanation. Worried my card was compromised, I cancelled it. Then told me they refunded my cancelled card. Money gone, nothing to be done.

Calling to talk to this location was hard a few times after 6 rings the system sends you to a call center.they are helpful but, once I really needed to talk to the local people and couldn't.

Delivery was on time, great driver!. The pick up totally unacceptable. From Friday August 4th to final pickup on August 9th. I called every day, visited local store, still waiting for refund.

Lynwood was awesome, staff very helpful. But u-haul really needs to track their u boxes better. No one could find mine for quite some time

This is silly because I hired movers and did not see this storage facility. But my mover's were great and my stuff arrived just fine. Since my stuff was fine, I guess the facility is worth rating high

Lynwood is the premiere UHAul store. Difficult to contact by phone yet that appears to be a flaw from the call center where most of the calls get routed. Ernie Morales Jr is expreemely professional .

I called 3 times to schedule my ubox delivery for 2pm or later, as I was traveling on that day. The box was delivered at 11am despite this and left on the street, vulnerable to theft- disappointing.

Employees are rude and arrogant specially the managers. It's like if they doing you a favor and totally trying to to make you over spend.Im so glad I never have to deal with no more

Thanks for your excellent services.

Everyone was helpful and professional