Customer Reviews for U-Haul Moving & Storage of Lynwood

2835 reviews

11716 Long Beach Bl   Lynwood, CA 90262
(South of 105fwy)

(310) 637-9395

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 637-9395

11716 Long Beach Bl
Lynwood, CA 90262
(South of 105fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

RAMON M.  |  Overall Experience 
Rating:
2.0

My Card was way over charged had 2 charges that I tried to show and explain to the worker at desk which she replied she doesn't know how that charge came and I should call my card but it clearly showed that it was charged 10 minutes before by u haul. I was not happy at all

BYRON C. 
Rating:
5.0

One of the straps was a bit hard to undo but other than that great experience 👍🏼

AMARO A. 
Rating:
5.0

Customer did not leave a comment.

MARTHA R. 
Rating:
4.0

make sure the key that open the back door of the u-haul truck is connect with the driver key. we drive 5 miles to our location but we was unable to open back door so we have to drive back to the location and pick up the key so we can load the truck. what a day it was.

JOHNNY W. 
Rating:
5.0

Great staff. Willing to help you out.

SERGIO B. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO C. 
Rating:
1.0

Worst U-haul location that I've ever been too. Everyone there should be fired. lazy, rude employees. It took a hour for me to get my truck, even though I had reservations. Because there were two customers who had a problem. They received a truck with the gas meter on E. Took them over 30 mins to get them solved. So everyone had to wait because one employee was upset and felt disrespected because those two ladies were mad because they received a truck on E and refused to drive it. So the girl working the counter just stood there not helping anyone and let the other girl help others. So I received my truck a hour late Then I had to bring it back at a certain time, for what? I needed it all day. I couldn't even go pick up a couch and my fridge to my new place because they needed the truck back at 4PM. Like why? I bring the truck back and they were over 20 trucks there. So now it gets even better, so after me waiting a hour, 1 hour less that I get now and me getting phone calls about getting the truck at 4. I bring the truck back, this other worker is going to accuse me hitting the truck. I didn't hit anything, it was like that when I got it. These garbage workers kept saying to me, everytime I had a problem. Did you take pictures? Like what for? Y'all never said anything about that. I bring the truck back, the next day they charge me $52 for a gas charge. Like wtf for? I brought the truck back with more gas then received. This girl who worker there is going to tell me that I received the truck on a 1/4 tank. Actually it was a 1/8. I put $10, drove 42 miles. That's almost 3 gallons of gas. You're telling me that the smallest uhaul truck get less than 15 miles per gallon? So okay whatever, we can go with that. So now the girl tells me, it would cost $22 from where I left the truck to refill to where it was. Are you kidding me? I left it over a 1/8 of a tank, more gas than i received. If I drove 42 miles on $10. How they hell would it cost $22 to get from 1/8 to a 1/4 of a tank? Then a $30 automatic fee for the gas being less. Y'all are scandalous. Good experience, thanks guys. I literally hate U-Haul now. I rented a U-Haul two years ago and drove from San Diego to Los Angeles. 120 miles, had the truck for 2 days and costed me less than $120. How come this time, i drove the truck for 42 miles and for half a day and yet it was almost $130. Y'all lost my business.

Julian W. 
Rating:
5.0

Customer did not leave a comment.

JAIME R. 
Rating:
1.0

This location gave me a truck that had less gas then what the contract marked. I even took a picture and showed them. The miliage on the truck struck a mile as soon as I pulled out of the facility and I was charged $20 dollars for over night fee! U-haul is a reap off. You guys should be ashamed for charging extra fees and lying on the gas and miliage. I put gas and brought it back with the right amount but yet was charged 3 gallons. Amazing how uhaul wants to make a buck! I'm disgusted by your company!

ALEJANDRO G. 
Rating:
5.0

Customer did not leave a comment.

ISAAC A. 
Rating:
5.0

Customer did not leave a comment.

JOHAN A. 
Rating:
5.0

System was down .. that was a problem on one of my rentals maybe a better system it was a back up Staff at Lynwood was excellent Myella Myra and I hope I got his name Steven EXCELLENT SERVICE

ALISE P. 
Rating:
5.0

This place is great, a little of wait time but it's worth the great customer service they give, with getting your rental to dropping off your rental.

LIZANDRO M. 
Rating:
3.0

Customer did not leave a comment.

ANNETTE V. 
Rating:
2.0

Give me the credits I was promised, give customers what they pay for and don't delay the process of moving it's already stressful as it is to move.

Brittany J. 
Rating:
1.0

Took over 1hr to get a trailer after telling the lady I was going to palmdale she booked the trailer as in town instead of 1 way, called and instead of fixing the mistake I was told I would get charged additional 300$ if I don't return it back to same location so I was forced to drive 2hrs each way to return the trailer called customer service only to be put on hold time after time and was on hold for 45min only to be hung up on horrible experience

RICARDO W. 
Rating:
5.0

Everting excelente thanks

JOSE O. 
Rating:
5.0

I didn't get the rep's name but the young lady running the shop was working with a new staff. This meant that she had to handle everything that they had not been certified to do. She handled everything and everyone with grace, poise, and attention to detail that seemed impossible to do with the customer load and needs. She was impressive and should be rewarded for her dedication to your organization and her shop. Thanks so much for a good experience under difficult circumstances.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Precious B. 
Rating:
1.0

Their computer system was slow / down . When they gave me the truck it had damages that the system didn't have . It had less gas then what it showed . I went back and told the lady that helped me who turns out it's the owner asked if they can correct and physically inspect the truck she said no And she said the system is very slow but take pictures of everything and that's it . it would be ok . When I returned the truck. A different girls was there . A new guy inspected the truck . I told him what had happened when I picked it up and he said . I don't know much about anything I'm new told him it's clean and I gassed it to what it had . He said ok I walked inside. the girl said that I could leave that everything was fine . The she would email me my receipt. When I got home she had charged me a$30 fueling fee. And $20 some dollars for gas . I returned it with the same gas I picked it up . I paid for gas so this wouldn't happen . I called her she puts me on old for over 15 minutes. I hanged up and called again and now it was closed . I tried talking to someone from u haul . Was on hold for 30 minutes. No one ever answered. I'm disputing the charges with my credit card company . And never renting from you guys again . I have pictures and videos of what it was when I picked it up just like she asked me to . And they do this to people just to charge more . That's not right and I won't stand for that . Will not pay it will fight it .

LUIS G. 
Rating:
3.0

The service is too dam slow

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

MARIO M. 
Rating:
5.0

Customer did not leave a comment.

OTTO G. 
Rating:
5.0

Customer did not leave a comment.

Guillermo G. 
Rating:
5.0

Mayra was great. She not only helped me with a couple questions regarding online reservations and in person reservations but also attended other customers promptly. Her team was amazing and made my move feel much more at ease. Moving is already stressful enough and she was very patient with me :)

Laura M. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

More worker

DEMETRIUS J. 
Rating:
5.0

I love my store customer service is second to none.

LUCILLE R. 
Rating:
5.0

Customer did not leave a comment.

TRIMEL K. 
Rating:
1.0

Customer did not leave a comment.

MILAD I. 
Rating:
5.0

Great thank you

EVELYN P. 
Rating:
1.0

The service person in the front desk making the contract is not very clear in explaining exact details. He forgot to cover details. I drove off and was not told that the box had a lock on the door, I was not asked if I was renting hourly or daily. When I checked in they tried to charge me a late fee . I was under the impression that I had already paid daily . The person making the contract simply needs to be more detailed and focused. He has his mind everywhere else except into his work.

JUAN A. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

everything was beautiful!!

WILLIAM B. 
Rating:
2.0

Bad customer service on this location

JUAN A. 
Rating:
5.0

Excellent

CAROL B. 
Rating:
5.0

Customer did not leave a comment.

Beatriz L. 
Rating:
5.0

Customer did not leave a comment.

ANGELA T. 
Rating:
5.0

Customer did not leave a comment.

HECTOR S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Absolutely Lovely! Dedicated, Dependable, Determined!!😎

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

TUTI N. 
Rating:
5.0

The trucks are not gas efficiant

OMAR S. 
Rating:
5.0

Customer did not leave a comment.

LUCILLE R. 
Rating:
2.0

Worse customer service ever lady at front desk supposedly the owner processed the rental and just gave me keys and said here truck is in the back went to the back and like 10trucks so like a dumbass here I go checking every until finally found it she said she would send someone no one showed up I have rented from multiple times but never again Fuck this Uhaul store!!!!!

GABRIEL L. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO A. 
Rating:
5.0

Customer did not leave a comment.

GERARDO M. 
Rating:
5.0

Customer did not leave a comment.

MARTHA R. 
Rating:
2.0

Customer did not leave a comment.

YURI T. 
Rating:
5.0

If you reserve online be sure it’s not after business hours if you plan on moving right away, due to Covid the locks are placed in your unit. However the office was closed so you won’t be able to get your lock or have it placed inside.

Mauricia B.  |  Online Move In 
Rating:
3.0

I was charged for 2 days instead of 1. I had to return to the location to get the appropriate refund.

TEDDY K. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO C. 
Rating:
5.0

Great service Mayra good service

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

LADETRIA R. 
Rating:
1.0

Please higher more workers. This is my second time going to a Uhaul to rent a truck. And this place is very unusual. To have a line of eleven people waiting in lline with just one person behind a desk. Thank you for your service.

FRANK G. 
Rating:
5.0

They were very pleasant to me i would go back to them very nice young men 's.and well to help you

Barbara A.  |  First Impressions 
Rating:
1.0

Staff was not showing support to each other. Cashier not desiring to be helpful when issue arise. Staff tried to give wrong equipment. Tried to overcharge me.

SHUWONA M. 
Rating:
4.0

Thanks for the friendly service especially the man who received the truck and made everything so easy and pleasant.

VIRGINIA R. 
Rating:
1.0

Learn math, don't lie to customers after inexplicably overcharging them nearly double, and take responsibility for/correct these errors. Nightmare experience. Total lack of accountability and attention to detail.

JON M. 
Rating:
5.0

Customer did not leave a comment.

KEYSHA R. 
Rating:
5.0

Great

ANTWAN RICKY W.  |  First Impressions 
Rating:
5.0

Excellent customers service provided a brand new truck to drive.

ADELL W. 
Rating:
3.0

Customer did not leave a comment.

Kim F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

OSCAR G. 
Rating:
4.0

I really enjoyed the easy drop off. It's just what it means, simple & easy. You need that in this fast paced World. Thanks UHAUL for making it simple!

ANTHONY J. 
Rating:
4.0

Everything was ok, wouldn't change a thing

RHODA C. 
Rating:
4.0

Customer did not leave a comment.

ADRIANA S. 
Rating:
5.0

This is my spot, LYNWOOD ON THE MAP est. 4/77

EBLA S. 
Rating:
5.0

I Luis Guzman truly recommend the service of this Uhaul location in the city of Lynwood Ca. It's a fast prosses and I was happy for the service .

LUIS G. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL B. 
Rating:
4.0

Customer did not leave a comment.

JASMINE S. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

I have no comment on improvement.😄😄 they are just great at helping me. And making sure if i need a extra equipment. Just great😀😀

Viveen F. 
Rating:
5.0

Thank you.

Miguel T.  |  Overall Experience 
Rating:
5.0

Excellent experience

CEDRIC R. 
Rating:
5.0

Keep up the great work !

MICHAEL C. 
Rating:
5.0

The whole staff was very helpful and courteous!

KENDRAH A. 
Rating:
5.0

Nothing at this moment . Our experience was very positive.

LUCIO R. 
Rating:
3.0

Clean your vehicles and make sure your emploees wear their mask

Erixs F. 
Rating:
5.0

Manager is always helpful

GUSTAVO C. 
Rating:
5.0

Everything was fine. No improvements were necessary.

CINDY L. 
Rating:
4.0

Customer did not leave a comment.

RAQUEL M. 
Rating:
3.0

Wait time, more people available if it's a busy hour both inside and outside in the equipment returning area.

SANDRA C. 
Rating:
5.0

Perfect condition Nothing wrong

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

DEISI R. 
Rating:
5.0

Customer did not leave a comment.

DENISESHAY J. 
Rating:
5.0

Everything was good the customer service and the truck

RHONDA J. 
Rating:
5.0

Thanks to canchola

LAZARO S. 
Rating:
5.0

Keep on doing what you doing

JOHNNY W. 
Rating:
5.0

Very understand in the final analysis. Thanks.

CLENORA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Guil C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Argola H. 
Rating:
5.0

Staff was nice and helpful. Over all experience was super fast and easy.

ANDREW M. 
Rating:
5.0

I like the service

JORGE M. 
Rating:
5.0

Mayra was amazing helped with everything walked us thru all the steps because it was our first time getting a storage . Thanks for making our move easier! Thanks Mayra! !

Oscar M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHARISSE C. 
Rating:
5.0

I left my son Nintendo switch stuff in the truck is there a way I can get it back please I've been trying to get a hold of you guys

BARBIE L. 
Rating:
1.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
5.0

Customer did not leave a comment.

SHANDRA F. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR G. 
Rating:
5.0

I love this location of lynwood very clean and efficient

Yuriria T.  |  First Impressions 
Rating:
5.0

Make mobile pick up easier by not requiring an account to login.

ASHLEY F. 
Rating:
5.0

Customer did not leave a comment.

ERIK G. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Nothing, all is good.

RUBEN S. 
Rating:
5.0

Great service I recommend

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Pretty good experience. I cant believe it

jade d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawauna g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronnise S.  |  Overall Experience 
Rating:
3.0

You guys need some light in those units.

Sylder C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sergio c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISHA R.  |  Overall Experience 
Rating:
1.0

Spent hours, mileage, and had partially unloaded the truck only to find out the reserved storage unit was not available. That meant I had to put everything back into the truck, buy a lock, and park the truck overnight resulting in a late fee for truck return. Absolutely will never rent a storage from uhaul ever again.

Hurley J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loretta t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda w.  |  Overall Experience 
Rating:
5.0

I would recommend this facility U-Haul

Glen H.  |  Overall Experience 
Rating:
2.0

The storage units are small and not sized as advertised. Small doors to access unit and hard to get to. How dumb to have the larger units up a set of 10 stairs!? Cannot store large furniture in this facility easily. My units has a rat trap and cockroaches. Very uncomfortable leaving anything nice here.

JOSEPH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tasha c.  |  Online Move In 
Rating:
2.0

The storage unit was moved out of in April. Unfortunately I was sent a pre lien notice etc. a lot of unnecessary stress that could of been avoided with proper communication. I will maybe add covid 19 to maybe some reasons why.

malika s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

knyvette h.  |  First Impressions 
Rating:
5.0

Great staff!

zaidas r.  |  Overall Experience 
Rating:
5.0

Very Good Experience

Valerie B.  |  First Impressions 
Rating:
2.0

Was told to purchase a lock for $10.00 cause lock I had I couldn't use then I couldn't use lock I spend $10.00 on ended up using lock I had originally brought with me was not able to get refund for.

claudenea j.  |  First Impressions 
Rating:
5.0

Great customer service!

zaidas r.  |  First Impressions 
Rating:
5.0

Very nice people and very nice customer service

Raul c.  |  First Impressions 
Rating:
4.0

No hassle...Very professional Manager.

ALAN M.  |  Overall Experience 
Rating:
2.0

Not clean.

Ophilia H.  |  Overall Experience 
Rating:
4.0

Amazing customer service

angelica p.  |  First Impressions 
Rating:
5.0

Great support throughout, organized and tidy. Equipment performed as described, no failures.

Vikyat M.  |  First Impressions 
Rating:
5.0

Great working with them

gabriel s.  |  Overall Experience 
Rating:
5.0

It was great working with them

gabriel s.  |  Overall Experience 
Rating:
5.0

Great experience

Dawn C.  |  Overall Experience 
Rating:
4.0

They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.

Alba Maricela C.  |  Overall Experience 
Rating:
5.0

Awesome experience!

Quionne R.  |  Overall Experience 
Rating:
5.0

Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.

JUANA N.  |  First Impressions 
Rating:
4.0

Customer was good,

DENA d.  |  First Impressions 
Rating:
3.0

I appreciated the courtesy reminder calls.

ALICIA J.  |  Overall Experience 
Rating:
2.0

Customer service was terrible. I would avoid this place.

Gaby D.  |  Overall Experience 
Rating:
3.0

We didn’t see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren’t removed before delivery.Had to go and buy pliers to remove

JOHN Z.  |  Overall Experience 
Rating:
1.0

Soamu problems! Access cards are trash,! Never work and can't even get in after hours.

Alfonzo P.  |  Overall Experience 
Rating:
5.0

Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)

Francisca g.  |  First Impressions 
Rating:
3.0

I found out that the storage that I reserved was on top of another storage space and there is no way to reach it to place your items into it. I thought that was weird.

Michelle J.  |  First Impressions 
Rating:
3.0

The U-Box process was generally fine, but scheduling on both ends was a frustrating experience with last minute changes

Adran D.  |  Overall Experience 
Rating:
5.0

Nice experience

Neeraj S.  |  Overall Experience 
Rating:
1.0

I was threatened by staff and waited over two hours to get into my u-box, which I cheduked 3 days in advance. Ruined my moving day. Had to rent a truck from you another day bc of it. WORST STAFF EVER

Landon G.  |  Overall Experience 
Rating:
5.0

Great service

Teresa C.  |  Overall Experience 
Rating:
5.0

Excellent service.

silvia a.  |  Overall Experience 
Rating:
2.0

Smooth service overall. The girl who delivered the box was friendly but showed poor judgement of placement and caused damage to the lawn while maneuvering the lift. Landlord was very angry.

Mario G.  |  Overall Experience 
Rating:
5.0

I cancelled this reservation on 11/10/18 after I turned in my truck and car carrier. Team Lynwood along with Erick and staff really took care of my needs and throughout process remained professional.

James M.  |  Reservation 
Rating:
1.0

The information online was denied by the employee processing my rental, when the manager came on, she was condescending to the point where I chose to go to a different company because of her attitude.

trokon g.  |  Reservation 
Rating:
5.0

uhaul experience was great! seamless from start to finish!

WHITNEY M.  |  Overall Experience 
Rating:
5.0

Thanks

qwendolyn P.  |  Overall Experience 
Rating:
4.0

Y

Tavis J.  |  Overall Experience 
Rating:
5.0

Excellent service. Much better than the UHaul location in North Boulder, CO

Michael C.  |  Overall Experience 
Rating:
5.0

Great place and help when I was having a bad day

Sharonda W.  |  Overall Experience 
Rating:
4.0

This facility has been helpful, clean and always has someone to assist with every need

SHEMIKA B.  |  Overall Experience 
Rating:
1.0

Worst experience that I have ever had with a moving company and with customer service. I called over 7 times and was told I would receive a call back. No response. Was told I would get a refund- none

Emily W.  |  Overall Experience 
Rating:
3.0

Had issues with my move—customer service really didn't have solutions & preferred to pass the buck to other depts. But in seeing that Uhauls fees are lower than most, you get what you pay for.

Kimberly V.  |  Overall Experience 
Rating:
1.0

Large amount of money was charged to my card. I called, no explanation. Worried my card was compromised, I cancelled it. Then told me they refunded my cancelled card. Money gone, nothing to be done.

Graham B.  |  Overall Experience 
Rating:
5.0

Calling to talk to this location was hard a few times after 6 rings the system sends you to a call center.they are helpful but, once I really needed to talk to the local people and couldn't.

Kyra G.  |  Overall Experience 
Rating:
3.0

Delivery was on time, great driver!. The pick up totally unacceptable. From Friday August 4th to final pickup on August 9th. I called every day, visited local store, still waiting for refund.

venita m.  |  Overall Experience 
Rating:
4.0

Lynwood was awesome, staff very helpful. But u-haul really needs to track their u boxes better. No one could find mine for quite some time

Lester P.  |  Overall Experience 
Rating:
5.0

This is silly because I hired movers and did not see this storage facility. But my mover's were great and my stuff arrived just fine. Since my stuff was fine, I guess the facility is worth rating high

Elizabeth T.  |  Overall Experience 
Rating:
5.0

Lynwood is the premiere UHAul store. Difficult to contact by phone yet that appears to be a flaw from the call center where most of the calls get routed. Ernie Morales Jr is expreemely professional .

ELIZABETH O.  |  Overall Experience 
Rating:
2.0

I called 3 times to schedule my ubox delivery for 2pm or later, as I was traveling on that day. The box was delivered at 11am despite this and left on the street, vulnerable to theft- disappointing.

Robert P.  |  Overall Experience 
Rating:
1.0

Employees are rude and arrogant specially the managers. It's like if they doing you a favor and totally trying to to make you over spend.Im so glad I never have to deal with no more

Jose D.  |  Overall Experience 
Rating:
5.0

Thanks for your excellent services.

Evelyn S.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and professional

Edward E.  |  Overall Experience 
No reviews have been submitted for this location.

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    U-Box® Containers

    We ship across town or accross the world!

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    Moving Supplies

    We sell hundreds of products to make moving easier!

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    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

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    Propane

    Propane service delivered straight to your door!

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