Customer Reviews for U-Haul Moving & Storage of Lynwood

2803 reviews

11716 Long Beach Bl   Lynwood, CA 90262
(South of 105fwy)

(310) 637-9395

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 637-9395

11716 Long Beach Bl
Lynwood, CA 90262
(South of 105fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

everything was beautiful!!

WILLIAM B. 
Rating:
2.0

Bad customer service on this location

JUAN A. 
Rating:
5.0

Excellent

CAROL B. 
Rating:
5.0

Customer did not leave a comment.

Beatriz L. 
Rating:
5.0

Customer did not leave a comment.

ANGELA T. 
Rating:
5.0

Customer did not leave a comment.

HECTOR S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Absolutely Lovely! Dedicated, Dependable, Determined!!😎

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

TUTI N. 
Rating:
5.0

The trucks are not gas efficiant

OMAR S. 
Rating:
5.0

Customer did not leave a comment.

LUCILLE R. 
Rating:
2.0

Worse customer service ever lady at front desk supposedly the owner processed the rental and just gave me keys and said here truck is in the back went to the back and like 10trucks so like a dumbass here I go checking every until finally found it she said she would send someone no one showed up I have rented from multiple times but never again Fuck this Uhaul store!!!!!

GABRIEL L. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO A. 
Rating:
5.0

Customer did not leave a comment.

GERARDO M. 
Rating:
5.0

Customer did not leave a comment.

MARTHA R. 
Rating:
2.0

Customer did not leave a comment.

YURI T. 
Rating:
5.0

If you reserve online be sure it’s not after business hours if you plan on moving right away, due to Covid the locks are placed in your unit. However the office was closed so you won’t be able to get your lock or have it placed inside.

Mauricia B.  |  Online Move In 
Rating:
3.0

I was charged for 2 days instead of 1. I had to return to the location to get the appropriate refund.

TEDDY K. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO C. 
Rating:
5.0

Great service Mayra good service

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

LADETRIA R. 
Rating:
1.0

Please higher more workers. This is my second time going to a Uhaul to rent a truck. And this place is very unusual. To have a line of eleven people waiting in lline with just one person behind a desk. Thank you for your service.

FRANK G. 
Rating:
5.0

They were very pleasant to me i would go back to them very nice young men 's.and well to help you

Barbara A.  |  First Impressions 
Rating:
1.0

Staff was not showing support to each other. Cashier not desiring to be helpful when issue arise. Staff tried to give wrong equipment. Tried to overcharge me.

SHUWONA M. 
Rating:
4.0

Thanks for the friendly service especially the man who received the truck and made everything so easy and pleasant.

VIRGINIA R. 
Rating:
1.0

Learn math, don't lie to customers after inexplicably overcharging them nearly double, and take responsibility for/correct these errors. Nightmare experience. Total lack of accountability and attention to detail.

JON M. 
Rating:
5.0

Customer did not leave a comment.

KEYSHA R. 
Rating:
5.0

Great

ANTWAN RICKY W.  |  First Impressions 
Rating:
5.0

Excellent customers service provided a brand new truck to drive.

ADELL W. 
Rating:
3.0

Customer did not leave a comment.

Kim F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

OSCAR G. 
Rating:
4.0

I really enjoyed the easy drop off. It's just what it means, simple & easy. You need that in this fast paced World. Thanks UHAUL for making it simple!

ANTHONY J. 
Rating:
4.0

Everything was ok, wouldn't change a thing

RHODA C. 
Rating:
4.0

Customer did not leave a comment.

ADRIANA S. 
Rating:
5.0

This is my spot, LYNWOOD ON THE MAP est. 4/77

EBLA S. 
Rating:
5.0

I Luis Guzman truly recommend the service of this Uhaul location in the city of Lynwood Ca. It's a fast prosses and I was happy for the service .

LUIS G. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL B. 
Rating:
4.0

Customer did not leave a comment.

JASMINE S. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

I have no comment on improvement.😄😄 they are just great at helping me. And making sure if i need a extra equipment. Just great😀😀

Viveen F. 
Rating:
5.0

Thank you.

Miguel T.  |  Overall Experience 
Rating:
5.0

Excellent experience

CEDRIC R. 
Rating:
5.0

Keep up the great work !

MICHAEL C. 
Rating:
5.0

The whole staff was very helpful and courteous!

KENDRAH A. 
Rating:
5.0

Nothing at this moment . Our experience was very positive.

LUCIO R. 
Rating:
3.0

Clean your vehicles and make sure your emploees wear their mask

Erixs F. 
Rating:
5.0

Manager is always helpful

GUSTAVO C. 
Rating:
5.0

Everything was fine. No improvements were necessary.

CINDY L. 
Rating:
4.0

Customer did not leave a comment.

RAQUEL M. 
Rating:
3.0

Wait time, more people available if it's a busy hour both inside and outside in the equipment returning area.

SANDRA C. 
Rating:
5.0

Perfect condition Nothing wrong

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

DEISI R. 
Rating:
5.0

Customer did not leave a comment.

DENISESHAY J. 
Rating:
5.0

Everything was good the customer service and the truck

RHONDA J. 
Rating:
5.0

Thanks to canchola

LAZARO S. 
Rating:
5.0

Keep on doing what you doing

JOHNNY W. 
Rating:
5.0

Very understand in the final analysis. Thanks.

CLENORA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Guil C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Argola H. 
Rating:
5.0

Staff was nice and helpful. Over all experience was super fast and easy.

ANDREW M. 
Rating:
5.0

I like the service

JORGE M. 
Rating:
5.0

Mayra was amazing helped with everything walked us thru all the steps because it was our first time getting a storage . Thanks for making our move easier! Thanks Mayra! !

Oscar M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHARISSE C. 
Rating:
5.0

I left my son Nintendo switch stuff in the truck is there a way I can get it back please I've been trying to get a hold of you guys

BARBIE L. 
Rating:
1.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
5.0

Customer did not leave a comment.

SHANDRA F. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR G. 
Rating:
5.0

I love this location of lynwood very clean and efficient

Yuriria T.  |  First Impressions 
Rating:
5.0

Make mobile pick up easier by not requiring an account to login.

ASHLEY F. 
Rating:
5.0

Customer did not leave a comment.

ERIK G. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Nothing, all is good.

RUBEN S. 
Rating:
5.0

Great service I recommend

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Have better return time check out.

PAMELA S. 
Rating:
5.0

Everything was done right in a timely manner, thank you so much for your service.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

JAVIER B. 
Rating:
1.0

Terribly slow working employees. A lot of questions answered during online order were asked again. Complicated check-in procedure with multiple unnecessary/duplicated actions. I rented a truck from this location last week. Why employee is taking my picture again? It would be absolutely enough to verify that it is me via ID and my photo is already in the system.

FEDOR K. 
Rating:
5.0

I did not receive my payment back! 77.95 they held until I returned the truck. Nothing back yet

FAITH T. 
Rating:
4.0

Customer did not leave a comment.

MIRIAM A. 
Rating:
5.0

Pretty good experience. I cant believe it

jade d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN R. 
Rating:
5.0

Customer did not leave a comment.

SARA G. 
Rating:
5.0

Very friendly staff who treated me special and greater with a smile and was very knowledgeable with my return 😊

THATCUS W. 
Rating:
5.0

The manager of this location in Lynwood is excellent. Although I've obly been there twice, her superb customer service scores high across the board. She knows how to talk to people. 2 thumbs up!

RAUL M. 
Rating:
5.0

Great Service Great Vehicle

JORGE M. 
Rating:
5.0

I'm so happy with my experience at Uhaul the customer service was outstanding. They even offered a free dolly rental. This service exceeded my expectations. I would highly recommend Uhaul

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

TROYELL W. 
Rating:
5.0

I love u-haul

Graciela R. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

DAN B. 
Rating:
5.0

Customer did not leave a comment.

ADELAIDA D. 
Rating:
5.0

Customer did not leave a comment.

shawauna g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronnise S.  |  Overall Experience 
Rating:
4.0

The only thing I didn't like it seemed like the truck burned a whole lot of gas as if it needed a tune-up or something other than that I was very pleased with everything else.

CARLA H. 
Rating:
2.0

Gas was coming out the gas tank that's very dangerous

DONTAE K. 
Rating:
5.0

Fast and easy

BORIS E. 
Rating:
1.0

Customer did not leave a comment.

JOAQUIN R. 
Rating:
5.0

Great service thanks you

JORGE M. 
Rating:
1.0

Customer did not leave a comment.

MAHER H. 
Rating:
5.0

Customer did not leave a comment.

MARTIN V. 
Rating:
5.0

Everything was great. Booked online, upon arrival it was ready to go.

John F. 
Rating:
5.0

Salesperson who helped me was wonderful. I come to this location because I always get great service.

ANEDRA H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
3.0

I need to talk to the manager. She assured me I would be charged one day and my receipt says two days...Now I have to take time out of my day to fix a mistake u-haul made...Phone calls are a waste of time..I was told to go in person .

Maria M. 
Rating:
4.0

Customer did not leave a comment.

Mario L. 
Rating:
3.0

You guys need some light in those units.

Sylder C.  |  First Impressions 
Rating:
5.0

Nothing everything was perfect.

Elnora F. 
Rating:
5.0

Customer did not leave a comment.

JESSE S. 
Rating:
5.0

Hi the only issue is the van wheel alignment was off and I was very scared while I was on the freeway. I reported the issue when I returned the vehicle. The s staff told me don't worry they will send it in for repair .

JOY S. 
Rating:
5.0

Customer did not leave a comment.

sergio c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISHA R.  |  Overall Experience 
Rating:
1.0

Spent hours, mileage, and had partially unloaded the truck only to find out the reserved storage unit was not available. That meant I had to put everything back into the truck, buy a lock, and park the truck overnight resulting in a late fee for truck return. Absolutely will never rent a storage from uhaul ever again.

Hurley J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loretta t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda w.  |  Overall Experience 
Rating:
5.0

I would recommend this facility U-Haul

Glen H.  |  Overall Experience 
Rating:
2.0

The storage units are small and not sized as advertised. Small doors to access unit and hard to get to. How dumb to have the larger units up a set of 10 stairs!? Cannot store large furniture in this facility easily. My units has a rat trap and cockroaches. Very uncomfortable leaving anything nice here.

JOSEPH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tasha c.  |  Online Move In 
Rating:
2.0

The storage unit was moved out of in April. Unfortunately I was sent a pre lien notice etc. a lot of unnecessary stress that could of been avoided with proper communication. I will maybe add covid 19 to maybe some reasons why.

malika s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

knyvette h.  |  First Impressions 
Rating:
5.0

Great staff!

zaidas r.  |  Overall Experience 
Rating:
5.0

Very Good Experience

Valerie B.  |  First Impressions 
Rating:
2.0

Was told to purchase a lock for $10.00 cause lock I had I couldn't use then I couldn't use lock I spend $10.00 on ended up using lock I had originally brought with me was not able to get refund for.

claudenea j.  |  First Impressions 
Rating:
5.0

Great customer service!

zaidas r.  |  First Impressions 
Rating:
5.0

Very nice people and very nice customer service

Raul c.  |  First Impressions 
Rating:
4.0

No hassle...Very professional Manager.

ALAN M.  |  Overall Experience 
Rating:
2.0

Not clean.

Ophilia H.  |  Overall Experience 
Rating:
4.0

Amazing customer service

angelica p.  |  First Impressions 
Rating:
5.0

Great support throughout, organized and tidy. Equipment performed as described, no failures.

Vikyat M.  |  First Impressions 
Rating:
5.0

Great working with them

gabriel s.  |  Overall Experience 
Rating:
5.0

It was great working with them

gabriel s.  |  Overall Experience 
Rating:
5.0

Great experience

Dawn C.  |  Overall Experience 
Rating:
4.0

They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.

Alba Maricela C.  |  Overall Experience 
Rating:
5.0

Awesome experience!

Quionne R.  |  Overall Experience 
Rating:
5.0

Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.

JUANA N.  |  First Impressions 
Rating:
4.0

Customer was good,

DENA d.  |  First Impressions 
Rating:
3.0

I appreciated the courtesy reminder calls.

ALICIA J.  |  Overall Experience 
Rating:
2.0

Customer service was terrible. I would avoid this place.

Gaby D.  |  Overall Experience 
Rating:
3.0

We didn’t see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren’t removed before delivery.Had to go and buy pliers to remove

JOHN Z.  |  Overall Experience 
Rating:
1.0

Soamu problems! Access cards are trash,! Never work and can't even get in after hours.

Alfonzo P.  |  Overall Experience 
Rating:
5.0

Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)

Francisca g.  |  First Impressions 
Rating:
3.0

I found out that the storage that I reserved was on top of another storage space and there is no way to reach it to place your items into it. I thought that was weird.

Michelle J.  |  First Impressions 
Rating:
3.0

The U-Box process was generally fine, but scheduling on both ends was a frustrating experience with last minute changes

Adran D.  |  Overall Experience 
Rating:
5.0

Nice experience

Neeraj S.  |  Overall Experience 
Rating:
1.0

I was threatened by staff and waited over two hours to get into my u-box, which I cheduked 3 days in advance. Ruined my moving day. Had to rent a truck from you another day bc of it. WORST STAFF EVER

Landon G.  |  Overall Experience 
Rating:
5.0

Great service

Teresa C.  |  Overall Experience 
Rating:
5.0

Excellent service.

silvia a.  |  Overall Experience 
Rating:
2.0

Smooth service overall. The girl who delivered the box was friendly but showed poor judgement of placement and caused damage to the lawn while maneuvering the lift. Landlord was very angry.

Mario G.  |  Overall Experience 
Rating:
5.0

I cancelled this reservation on 11/10/18 after I turned in my truck and car carrier. Team Lynwood along with Erick and staff really took care of my needs and throughout process remained professional.

James M.  |  Reservation 
Rating:
1.0

The information online was denied by the employee processing my rental, when the manager came on, she was condescending to the point where I chose to go to a different company because of her attitude.

trokon g.  |  Reservation 
Rating:
5.0

uhaul experience was great! seamless from start to finish!

WHITNEY M.  |  Overall Experience 
Rating:
5.0

Thanks

qwendolyn P.  |  Overall Experience 
Rating:
4.0

Y

Tavis J.  |  Overall Experience 
Rating:
5.0

Excellent service. Much better than the UHaul location in North Boulder, CO

Michael C.  |  Overall Experience 
Rating:
5.0

Great place and help when I was having a bad day

Sharonda W.  |  Overall Experience 
Rating:
4.0

This facility has been helpful, clean and always has someone to assist with every need

SHEMIKA B.  |  Overall Experience 
Rating:
1.0

Worst experience that I have ever had with a moving company and with customer service. I called over 7 times and was told I would receive a call back. No response. Was told I would get a refund- none

Emily W.  |  Overall Experience 
Rating:
3.0

Had issues with my move—customer service really didn't have solutions & preferred to pass the buck to other depts. But in seeing that Uhauls fees are lower than most, you get what you pay for.

Kimberly V.  |  Overall Experience 
Rating:
1.0

Large amount of money was charged to my card. I called, no explanation. Worried my card was compromised, I cancelled it. Then told me they refunded my cancelled card. Money gone, nothing to be done.

Graham B.  |  Overall Experience 
Rating:
5.0

Calling to talk to this location was hard a few times after 6 rings the system sends you to a call center.they are helpful but, once I really needed to talk to the local people and couldn't.

Kyra G.  |  Overall Experience 
Rating:
3.0

Delivery was on time, great driver!. The pick up totally unacceptable. From Friday August 4th to final pickup on August 9th. I called every day, visited local store, still waiting for refund.

venita m.  |  Overall Experience 
Rating:
4.0

Lynwood was awesome, staff very helpful. But u-haul really needs to track their u boxes better. No one could find mine for quite some time

Lester P.  |  Overall Experience 
Rating:
5.0

This is silly because I hired movers and did not see this storage facility. But my mover's were great and my stuff arrived just fine. Since my stuff was fine, I guess the facility is worth rating high

Elizabeth T.  |  Overall Experience 
Rating:
5.0

Lynwood is the premiere UHAul store. Difficult to contact by phone yet that appears to be a flaw from the call center where most of the calls get routed. Ernie Morales Jr is expreemely professional .

ELIZABETH O.  |  Overall Experience 
Rating:
2.0

I called 3 times to schedule my ubox delivery for 2pm or later, as I was traveling on that day. The box was delivered at 11am despite this and left on the street, vulnerable to theft- disappointing.

Robert P.  |  Overall Experience 
Rating:
1.0

Employees are rude and arrogant specially the managers. It's like if they doing you a favor and totally trying to to make you over spend.Im so glad I never have to deal with no more

Jose D.  |  Overall Experience 
Rating:
5.0

Thanks for your excellent services.

Evelyn S.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and professional

Edward E.  |  Overall Experience 
No reviews have been submitted for this location.

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