Customer Reviews for U-Haul Moving & Storage of Malden Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Malden Center

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Robert K. on

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I’m a frequent flyer at this Uhaul. My team always goes above and beyond every single time. Malden Centre Uhaul rocks!!!!!!!

James P. on

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more agents less wait

Jeff S. on

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Very Professionally Operated Yet Smiling & Caring at the same time.

Christian A. on

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Customer did not leave a comment.

Rodney D. on

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Customer did not leave a comment.

Mitchell H. on

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Charge for cleaning fee even though vehicle was cleaned. Would like a credit

Sheryl P. on

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Staff was very helpful, understanding and friendly! I would recommend this UHaul to anyone who needs a truck or a storage unit! Thank you.....

Edith C. on

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Helpful staff and easy to use online system. Wish the website was more forthcoming with details about unit rentals rather than having to be told in person about staff.

Schneider M. on

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Customer did not leave a comment.

Robert M. on

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Customer service was great, they were very nice. Can't beat the price either! Great experience with UHAUL. Easy and fast checkin/checkout process.

Paul F. on

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Customer did not leave a comment.

ZhengWang S. on

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everything is good

Luz M. on

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Everything worked well for me.

Ronald C. on

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The elevator had intermittent problems and I had to carry heavy items up the stairs. However, the staff was very helpful and tried to find a resolution.

Sixto R. on

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I can't say anything wrong about it. By the contrary... Very friendly and professional treatment. Thanks Lenz, thanks guys. You're simply amazing!??

Luciano C. on

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Please provide e-mail receipt in PDF format, not in .PNG format

Robert K. on

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Always a great experience .

marcus W. on

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Forgot to include the dolly, gave me a discount that was less than the time, mileage and gas that I spent driving back to the U-Haul to get a dolly as ordered

JOSEPH P. on

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I like this place.

John L. on

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Joe the manager is the best...

Emily H. on

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Great customer service. Safe facility.

Robert K. on

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I rent U-Haul trucks on a regular basis we have three branches in our city and this one is always my first choice

Gebeyehu T. on

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Customer did not leave a comment.

Donald T. on

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The uhaul ran smoothly but I was not impressed with the customer service of this location. The woman I made contact with over the phone when they charged the wrong credit card was extremely rude and unapologetic when I tried to resolve this issue. For that reason it makes it hard for me to want to utilize this U-Haul location again for business purposes with our clients.

Paul G. on

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Customer did not leave a comment.

John L. on

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Nothing

Steven B. on

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You should have a location where customers can leave their car while using their rental. The service was excellent and the employee who helped me was great

LUIS V. on

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Staff is very friendly and professional I was almost 5 years and always well attended.

Christian T. on

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Customer did not leave a comment.

Andrew A. on

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The UHaul team failed to include the dolly I requested in my order for my after-hours pick-up. I was not only still charged for the dolly, but I could not even complete the move as I could only transport smaller items. Please give me a UHAUL credit so I can rent another vehicle and complete my move.

Sabyasachi M. on

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Location was a bit of a long Drive for me since the rental was not available at my preferred location (Cambridge, MA)

Maria R. on

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The employees’ attitude was anything but acceptable. I was greeted by a woman at first who was ok. She started helping me but a man took over fairly after the beginning of the transaction. Let me say he was not helpful at all. He was very unfriendly, rude and unpleasant. He got my nerves on edge front the get go. I had to remind myself to remain calm to not make the experience more unpleasant than it already was. He seemed like he didn’t want to be doing the kind of job he was doing which was customer service. I was at the store at 1:30pm for reference.

Emily D. on

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I did not get reimbursed for my miles from my truck. I paid for 10 miles over what I went, so I should be given back what I did not use, but have not been, not can I see my actual statement, so I have no way of looking at what I actually paid for.

Alana M. on

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Customer did not leave a comment.

Shane B. on

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Lenz and Joe were phenomenal - excellent service

weiyi B. on

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Customer did not leave a comment.

Robin M. on

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Directions said to bring one of the following on a list of items however when I went to pick up the van they didn’t need any of those items. Why would it tell you to have them and then not need them. It was a waste of my time gathering those items. Make sure you directions coincide with the process.

Wilmar N. on

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They asked me that if I returned the car at an specific time I answered with doubt, they denied me the service and called me a liar, I keep calm, I made a couple of calls to get help, so be sure to meet the required time I begged them to please rent the car, a man who said he was the manager approached me and told me that if I was not there at the agreed time I would be charged a fine and he would have to call me the police. Everything happened in front of all the customers who were lining up.

William N. on

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Customer did not leave a comment.

Russell L. on

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We rent uhaul trucks 1-3× wk for past 9 years. Just wanted to write a quick note about a really good manager- Joe from Uhaul Malden Center. He is always very helpful, understands our needs and gets us in and out very quickly, will deal with any of our issues or concerns effectively, always firm in looking out for the companies best interest but still fair and reasonable with how he adjudicates an occasional contested charge. I dont know him personally but have dealt with him at least 30 times and he is always a top notch guy and really good representative for the Uhaul company. You have another really good manager in Quincy Massachusetts named Jose (I believe that's his name) but we have been recently dealing with Joe alot and thought that we really do appreciate his professionalism and service so a quick note is in order. Thanks for helping us and our business out by having a couple really good guys being the face your company

Ankit A. on

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Customer did not leave a comment.

Ryo K. on

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Some of the equipment on-site could be better maintained (the freight elevator was particularly finicky), but the staff are extremely helpful and move-in was a breeze. Would recommend!

Audrey C. on

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Staff was very friendly and helpful!

Alexander C. on

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Friendly staff, explained everything in detail and walked me through each step and answered all my questions.

Yanis C. on

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No comment

PHILLIP G. on

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The staff at this location was, and is, top notch. They were attentive and always helpful. Never had any issues and have recommended the location to others.

JOHN M. on

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No more needs to be said,it Excellent

miguel m. on

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Apparently customers become an inconvenience once the store is about to close. The time is already stressful for many renters ... We don't need more from facilitates that are to be reserve.

Becy S. on

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I really appreciate you g

MATTHEW T. on

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Amazing service!!!!!

Minhao L. on

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great service!

Maressa P. on

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very clean and organized place. The costumer service could be a little more friendly. thank you so much.

Dianne H. on

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They generously gave me the 1st mo free because I was burnt out in a fire. Very helpful in upgrading the unit to a larger size.

Donald D. on

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Only real reason I’m in happy, is this place is infested with mice, rats, there was mice poop all over my stuff. Disgusting ! Be sure I’ll be on Yelp, and I’ll be making some calls

ilfranc p. on

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Thanks 🙏 very much so nice to customers

Michael T. on

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Very friendly staff

Rebeca C. on

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Great Staff!

DOUGLAS R. on

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Emmanuel Chery was very helpful.

Jordan S. on

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Joe M. (the G.M of the facility) is above and beyond the best manager of and in any context and situations, I have ever dealt with. I have enjoyed courtesy and professionalism using this facility. THX

Daniel D. on

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Excellent !

CRYSTAL J. on

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I would not use this facility! They are unprofessional. They broke my locks to my storage and did not inform me that my keys to the new lock were at the front desk. I had to pay a locksmith $125.

Scott R. on

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The facility is clean, yet the facility is understaffed and the staff is a bit disorganized. My locker was locked when I arrived and the keys were with another tenant. not good.

Sherry L. on

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There was left over odds and ends in the big garage space at the entryway every time I came. The elevator was old and its doors were hard to open and close.

Kathryn G. on

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The staff was always helpful and nice, and the facility was very clean and well-kept. Overall excellent facility and staff!

Jamie G. on

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Poor customer service and lack of transparency regarding access hours and rates. Would not recommend this to others.

Andrew H. on

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The Lynn facility was severely under staffed for one of the busiest days of the year. The line took too long and did not meet my expectations. The staff at Malden was much better to deal with.

melanie h. on

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Great people who work there! So helpful, professional, pleasant. I feel my storage needs are in the very best of hands.

ali k. on

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Terrible customer service that left us hanging last minute despite calling ahead and reserving

Melanie C. on

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Unit was fine, customer service was terrible. Tried calling the manager no less than 6 times over a month or so to resolve a charge/late fee issue and was told he would call me back and he never did.

Grace N. on

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Access hrs to the facility is my problem I wish you could put latest time as 10pm

ALEXIA C. on

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The storage facility itself is fine however i am now fighting some VERY strange charges on my credit card that no one can seem to explain.

ALAN T. on

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Only Okay. The truck drop off at night is crazy. But the truck was good.

Mary S. on

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When I reserved a first floor unit, I thought I would get street level. Kind of creepy in.the basement.

Patrice C. on

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No problems with service

michael p. on

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Great staff. The staff accommodated all my needs. The room was an awkward size room and the door opened inward. The paint was peeling off the walls and the light fixture was broken.

REGGIE M. on

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Employees showed great customer service throughout my rental period.