Customer Reviews for U-Haul Moving & Storage of Mankato

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mankato

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Cynthia J.
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Another excellent experience with this UHaul location. The truck was clean and ready to go. Staff were even on-site and offering help before the store opened. I used the app to pick up and drop off outside of store hours. That worked well. It requires a LOT of info, but hey, they are letting you drive off with their truck, so that makes sense.

Vonda S.
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Customer did not leave a comment.

Beth M.
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Customer did not leave a comment.

Thomas P.
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Customer did not leave a comment.

LEANN E.
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Customer did not leave a comment.

Brittany C.
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Customer did not leave a comment.

Brittany C.
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Customer did not leave a comment.

thomas W.
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Nothing. Jerome is excellent with customers. Will do business there in the future and recommend to others.

Michael W.
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Customer did not leave a comment.

JAMES G.
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Customer did not leave a comment.

juan E.
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Customer did not leave a comment.

Dennis M.
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Customer did not leave a comment.

James Y.
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They were able to get me what I needed with a helpful smile and I plan to rent from them again in the future.

SKYLER S.
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Personally did not like location because it was far and many round abouts in truck were uncomfortable. Cab smelled, fairly clean but truck has damage prior to rental and during return, employee questioned if I had done it.

SUE C. | First Impressions |
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I have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!

Erin W. | Overall Experience |
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Customer did not leave a comment.

Jeffrey A.
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Customer did not leave a comment.

RACHEL C.
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There was no box trailer available on the day I had reserved it for as someone had not returned one. This did cause a problem because we had lined up people to help us move on that day. Trevor Tomlinson was very helpful and went above and beyond to make up for that inconvenience. Because of his efforts, we will rent with haul again.

Raymond B.
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Have more workers- spent over 30 min in line waiting for my rental. The contactless check in is a waste of time if you still have to go in to do everything anyway.

ROSEMARY B.
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Work on improving online returns Clone Jerome. He is a rare gift in this chaotic world

EUGENE W.
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When I came to pick up, one gentleman was on Joe, a football player at the College and especially shart customer service rep and tech. When returning on 10/4, he and a teammate were really busy, however, a couple of techniques they employed made short wait times, and expedited, rental payments, equipment, and drop-offs simultaneously. All team members should be trained as well. As a program analyst, I think their ability to innovate during these high volume times, enabled the 6 -8 people serviced in the 15 minutes I was on the grounds.

John M.
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Customer did not leave a comment.

Kayla D.
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Customer did not leave a comment.

MICHAEL S.
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The gentleman did not have a mask on at all and never put one on. He was breaking the law.

THOMAS N.
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One employee was great. Other was maskless. Was agitated and angry when told MN requires masks indoors. Never put one on. Line of approx ten people all masked. I DO NOT WANT THIS PERSON FIRED! I want this on the place of business, allowing an environment where this employee felt it was okay to not wear a mask. This is on them, not the dude who was maskless.

STEPHAN D.
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The agent handled the paperwork and hooked up the trailer. He helped me check the lights and I was ready to go. Very pleased with the process and the staff.

Gary V.
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Customer did not leave a comment.

Kathleen D.
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Customer did not leave a comment.

TIMOTHY E.
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When arrived quickly went to get the trailer I reserved. Then the trailer was not in working order once hooked up. Switched to another trailer and it took an hour and a half to get out and on my way. The return was quick and easy but I was put way behind schedule wasting an hour and a half getting the trailer.

CARMINE G.
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Customer did not leave a comment.

Zeccheus Z.
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Customer did not leave a comment.

Mark G.
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I would rate a 0/5 stars! Terrible scammers - beware. They charged nearly $300 for a scrape on the vehicle that we did not cause. Their vehicles have plenty of scrapes on them, but they choose to take a picture of one and attach a big bill to your credit card. No employees were wearing masks and were smoking inside. Terrible business!

ALAN H.
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Drop your rates for one way hauls.

Charles K.
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Customer did not leave a comment.

Timothy D.
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That would be tough. Pulled in and they unhooked it and I drove off. Very quick and easy.

DEBRA M.
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Customer did not leave a comment.

richard S.
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The directions for mobile checkout were a bit confusing. Could I checkout ahead of time or was I supposed to wait until I was at the location? Then taking pictures of ID's On-site was difficult to get good pictures of ID. I ended going inside and checking out in person and got great service. Drop off was a piece of cake. Thank you, a very good experience overall!

Erik H.
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Customer did not leave a comment.

Michael W.
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First, the good: Dropping off the vehicle couldn't have been easier. Took all of 2 minutes. Well done. The bad: Picking up the vehicle was HORRIBLE. I used the online app to do this; had to take pictures of my face, drivers license, AND list another person who could "vouch" for me (warning: they WILL call this person, so warn them that they're going to get a cold call from U-HAUL, even if it's late at night or early in the morning). LOTS of steps to go through for this, so be aware. Also, you need to know that you're doing all of this, only to find out that the LAST STEP is to have to GO INTO THE BUILDING to GET THE KEY!! Why not just go in to begin with? I'll tell you why; U-HAUL wants YOU to do all the work, making it easier for them. Making matters worse, while I was fiddling around with doing all that on my phone app, 2 different customers came and went directly into the store and got in line. When I went into the store to just pick up the key, guess what? I HAD TO GET IN LINE to get the key. I could have (SHOULD have) just went and got in line to begin with. Additionally, when I finally DID get to the front of the line, the worker told me that I'd been given the wrong vehicle (how the heck does that happen? Isn't the app using their system?); the one they had assigned to me had to go out at 7 am the next morning; I'd reserved it for 24 hours, so was supposed to have it back by 1 pm the next day, not 7 am. "Luckily" (according to the man at the desk), they had another truck on the lot that he could switch me in to. I asked why they couldn't just give the person picking the other truck up at 7 am the next day THAT truck, so that I wouldn't have to fill out more paperwork...he gave me a shrug and told me that's how it is. At this point, I was done, and just wanted my truck (I'd wasted over 45 minutes of time that I should have been moving stuff already...workers sitting at my house getting paid for doing nothing while I dealt with U-HAUL). I should point out that the actual human beings that I dealt with at this location were all nice people; they just seemed to be handcuffed by U-HAUL's system. Bottom line; DON'T USE the phone app to do this. You'll spend a lot of time doing it, have to have a friend/family member get a phone call no matter what time of day or night, and then you'll have to GO IN TO GET THE KEY anyways. The time you spend doing this allows others to simply go and get in line in front of you.

Dean M.
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Customer did not leave a comment.

HUbert E. | Overall Experience |
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Thanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Thank you!

Terry L.
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Customer did not leave a comment.

ron V.
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Customer did not leave a comment.

PATRICIA M.
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Jerome is essential, very knowledegable and helpful. Thank you Jerome.

Renea K.
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Customer did not leave a comment.

MATTHEW R.
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The store was supposed to open at 9am. No one got there until 9:45 am. People schedule and plan things according to that, because of that person being late to open it put myself and quite a few other people way behind, made for a big inconviemece! This is not the first time this has happened at this location either, last time the guy opening showed up over an hour late!

JOSEPH A.
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Customer did not leave a comment.

KATHLEEN F.
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Customer did not leave a comment.

Shirley m. | Overall Experience |
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This facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.

Scott P.
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Customer did not leave a comment.

Michael G.
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The person I worked with was named Jerome and he went way above and beyond what I ever expected. This was the by far the best customer service experience I have ever had anytime, anywhere!

NEIL H.
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Customer did not leave a comment.

Cynthia B.
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Excellent service. Everyone knowledgeable and very friendly! I would definitely recommend this service. It made our move easy !

Adam S.
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Customer did not leave a comment.

Brenda L.
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I rented an appliance dolly and received a regular dolly which was not of use to us.

Zach W.
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The employees need to wear face masks in the building!

Johnathan S. | Overall Experience |
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Customer did not leave a comment.

Bradley B.
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Customer did not leave a comment.

Eric V.
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It was confusing on if how to do the drop-off and where to go. Some signs said to stay in the truck and some said to do the self-return.

Karen O.
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There was only one person working on Saturday morning when I picked up my rental, he apologized for the delay when a line formed but I was very impressed with his speed and clarity and work. Even with a line my rental was quick and pleasant. According to my receipt his name is Jerome Fehn so if that was he, he was excellent!

Jim R.
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Nothing. The person I delt with was absolutely wonderful and helpful.

Richard J. | First Impressions |
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Customer did not leave a comment.

Dean R.
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Customer did not leave a comment.

PAUL F.
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Customer did not leave a comment.

Robin S.
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Customer did not leave a comment.

DENNIS Z.
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Customer did not leave a comment.

Steven H.
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Great service!

Colton K.
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Customer did not leave a comment.

Matt A.
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Was easy and quick with having checked in the day before. Also nice to have them hook and unhook for me.

Dean R.
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Customer did not leave a comment.

Detten W.
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Customer did not leave a comment.

Ben R.
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Customer did not leave a comment.

Heather S.
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Customer did not leave a comment.

maggie B.
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You guys charged me an extra day when I had my trailer returned 3 hours before it was due.

Bill C.
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This time on a Friday I had an appointment at 4:30 pm on last friday of the month. Out on the road in 20 minutes this time. This experience was much better than the last time I rented from Mankato, I must have stood in line and waited for my trailer for 3 hours last time

John T.
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Customer did not leave a comment.

Brian F.
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The online check-in app did not work- would not allow me to upload a picture of my license. Upon returning my rental after hours, the online app would not allow me to upload a picture of the trailer and I could not finish the online return process. I tried different browsers with the same problems.

Kurt G.
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I was late coming in for my reservation and right at closing time, the guy working was very cool about it and helped me get going. It relieved a lot of stress. Thanks

E-DON M.
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Thank you!

Roberta S. | First Impressions |
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Customer did not leave a comment.

Anthony M.
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Customer did not leave a comment.

Dallas G.
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Customer did not leave a comment.

Terry F.
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love this company , they are the best, service is 1000% all the workers here are friendly ,and very supportive, I recommend this Wonderful Service,, yes I, will again , use this Company - Thanks

Edward R.
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Nothing I was in and out in 10 minutes! I was totally impressed.

Gerald H.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

Ronald H.
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Customer did not leave a comment.

Dean R.
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Customer did not leave a comment.

ken C.
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Customer did not leave a comment.

ELDRED H.
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Customer did not leave a comment.

Gary W.
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Customer did not leave a comment.

Russell S.
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My experience was that it was really quick and easy after I checked in online from home.

ABIGAIL S.
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Customer did not leave a comment.

Brian F.
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Very quick using the online pre-checkin.

Nancy A.
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Customer did not leave a comment.

John S.
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Be able to talk to a local person and not a machine or a reservationists that only wants to sell you something.

William L.
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Customer did not leave a comment.

DANA C.
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The guys there were very professional and excellent customer services i give them a 10

Micheal L.
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The truck was great but the experience in the store was terrible. We got there and only 1 person working on a Saturday morning. When I walked in there was a line of 4 people and by the time I checked out there was 7. It took about 20 minutes all together and when it took only 3 minutes at the counter there is too long of a wait. More people should work on a Saturday.

Brodie C.
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Very easy drop off. Your employee's are efficient and professional. Great experience.

JOEL J.
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The mobile pick up process needs to be improved. I sent a detailed email to Customer Service earlier today regent rental experience.

Dianne S.
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Customer did not leave a comment.

SCOTT K.
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Customer did not leave a comment.

Gary S.
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People at the Mankato, Minnesota location were great!

JOHN S. | Overall Experience |
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Clean, safe, secure. Friendly helpful staff.

Daniel R.
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Had to keep windows open because exhaust fumes were coming out of the air condenser vents. Had to ask for the blankets to be removed because one week prior we were charged for not cleaning behind them.

Wade S.
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Took a while to get up to the counter and check in even though I already did the online check in before I walked in. The big tattooed guy had some issues with the credit card machine but in all was good service. The girl that help hook up trailer was very friendly and knowledgeable.

Robert W.
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Customer did not leave a comment.

Paul K. | Overall Experience |
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Customer did not leave a comment.

Amy L. | Overall Experience |
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Customer did not leave a comment.

Payton A. | Overall Experience |
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Customer did not leave a comment.

Janet Y. | Overall Experience |
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Customer did not leave a comment.

Sam B. | Overall Experience |
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Everything was great. Would definitely recommend to others.

Anthony A. | Online Move In |
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Very amiable and helpful agent.

Jacob R. | Overall Experience |
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Jerome and the new trainee were very friendly and helpful

Thomas L. | Overall Experience |
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Customer did not leave a comment.

Reagan F. | Overall Experience |
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I reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!

MICHAEL M. | Overall Experience |
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Indoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.

albert l. | Overall Experience |
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Climate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.

cindy s. | Overall Experience |
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Worker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in . language of workers need to improve! Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!

NERISSA w. | Overall Experience |
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Customer did not leave a comment.

Janice K. | Overall Experience |
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Jerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.

bart t. | Overall Experience |
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All good

Paul O. | Overall Experience |
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Been long term customer and always friendly and very helpful

SHELLI F. | Overall Experience |
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Might be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.

Don R. | Overall Experience |
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Excellent customer service

Alysia T. | Overall Experience |
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I never had any issues

James B. | Online Move In |
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I found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.

Don R. | First Impressions |
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They are very helpful and friendly.

Bailee f. | Overall Experience |
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Customer did not leave a comment.

ROBERT B. | First Impressions |
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Friendly staff appreciate all there help

Constance D. | Overall Experience |
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Customer did not leave a comment.

Carrie B. | Online Move In |
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Customer did not leave a comment.

brad b. | First Impressions |
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Customer service was very friendly and helpful explaining policies and procedures for renting a storage unit.

Sarah A. | First Impressions |
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Great customer services

Richard W. | First Impressions |
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Very helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!

Jenny N. | First Impressions |
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thank you

Randy A. | Overall Experience |
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Nice Facility

MATTHEW M. | First Impressions |
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We had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morning

Steven A. | First Impressions |
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Quick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!

ANDREW L. | Overall Experience |
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Nice clean facility with a staff who went above and beyond to accommodate my needs.

Deb L. | Overall Experience |
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Great staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!

Paul B. | Overall Experience |
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concrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star location

diane a. | Overall Experience |
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Had to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awk

Renita T. | Overall Experience |
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The gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. Renita

David O. | First Impressions |
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Young man registering me had trouble getting the correct name to show on receipt and order.

Kristin T. | Overall Experience |
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This was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.

Amy S. | Overall Experience |
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Need more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.

Michelle O. | Overall Experience |
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Friendly,

Billy E. | Overall Experience |
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Very, helpful and friendly staff.

Cynthia O. | Overall Experience |
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Jerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were met

GOHI D. | Overall Experience |
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The waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easier

Hassan H. | Overall Experience |
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No comments

Alyssa C. | Overall Experience |
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I was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind me

Gary H. | First Impressions |
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The facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences ever

kelly d. | Overall Experience |
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Lots of room to maneuver vehicles between buildings. Well lit facility.

Michelle O. | First Impressions |
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Friendly staff, accommodate our storage needs

Mallory M. | First Impressions |
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First off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!

Alicia A. | Overall Experience |
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Polite and very professional staff! Clean storage area and excellent service.

Troy P. | First Impressions |
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Quality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.

Kyra N. | Overall Experience |
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Price was a bit to much for a storage unit. If corporate lowers prices, I’d be more than happy to come back.

Terry H. | Overall Experience |
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I worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.

Jenny N. | Overall Experience |
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it was awesome doing business with uhaul.

RUTH N. | Overall Experience |
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Thank you

carla W. | First Impressions |
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Very friendly and helpful!

susan q. | First Impressions |
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Did not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service

Terry H. | Overall Experience |
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I am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.

dea k. | First Impressions |
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The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied

George J. | Overall Experience |
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Nice place with easy access

leon l. | Overall Experience |
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The staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.

Alex N. | Overall Experience |
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Just couldn’t afford it at the moment and moving cities. Loved the customer service!

JOHN M. | Overall Experience |
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My overall experience was wonderful!

Darrell D. | Overall Experience |
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Staff is knowledgeable and always willing to help, Thank you!

Karen W. | First Impressions |
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Clean, friendly, knowledgeable, secure.

Constance D. | First Impressions |
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Well ran , helpful.

bob b. | Overall Experience |
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At times the card reader did not work this winter and that was a pain.

Michale L. | First Impressions |
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Excellent experience. Helpful, qualified, and friendly.

Allison H. | First Impressions |
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Very helpful and friendly

mary z. | First Impressions |
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Super helpful and easy to get signed up. Jerome was awesome!!!

Tina Y. | Overall Experience |
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amazing facility! Clean, well lit, and an awesome staff. Keep up the good work.

Chloe N. | Overall Experience |
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The blonde woman who helped me at the desk was so nice and helpful

zach h. | Overall Experience |
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My items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.

Eric O. | Reservation |
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Jerome does a good job at Mankato UHaul!

hannah s. | Overall Experience |
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Great customer service!!!

sam m. | Overall Experience |
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If we need short term (or long term) storage, you will be my first choice. I had a great experience!

Sara B. | Overall Experience |
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Staff was very helpful and friendly.

Benjamin K. | Overall Experience |
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Climate controlled storage was great and the staff was always helpful.

jon m. | Overall Experience |
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Everyone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.

Judy T. | Overall Experience |
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Great place!

Karen J. | Overall Experience |
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Staff was helpful and professional from start to finish!

indrajee w. | Overall Experience |
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Great service.

jeff f. | Overall Experience |
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Very friendly

Jennifer C. | Overall Experience |
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Great service and friendly staff

Deb L. | Overall Experience |
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Restricted hours were irritating. All your people were great!

KAREN M. | Overall Experience |
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We had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.

michael j. | Reservation |
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Fine except customer service people were too few.

Cecilia W. | Overall Experience |
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Well done, thank you for this opportunity to be efficient, safe, and cost effective.

Stephen G. | Reservation |
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Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..

Russell H. | Reservation |
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Fast and friendly service.

Catherine S. | Overall Experience |
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Only issue was they read

Pennie t. | Overall Experience |
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Thank you for all your good customer service.

Jack R. | Overall Experience |
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We've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NA

corey o. | Overall Experience |
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Worst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!

Kevin H. | Overall Experience |
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Very easy to work with. Pleasant people with the willingness to help.

Audrey R. | Overall Experience |
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All was excellent

Catherine S. | Reservation |
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Very clean and easy access to the unit even on the top floor!

Sonya N. | Reservation |
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According to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from you

chad s. | Overall Experience |
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Fantastic business

Makayla R. | Overall Experience |
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Terrible

Carl W. | Overall Experience |
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Among the very best Storage Facilities I have encountered.

Trisha T. | Overall Experience |
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When moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.

Susan M. | Overall Experience |
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Personnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the cost

Michael C. | Overall Experience |
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Worked well for our needs, nice climate controlled storage.

Loralea B. | Overall Experience |
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You are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.

No reviews have been submitted for this location.

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