Customer Reviews for U-Haul Moving & Storage of Mankato

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mankato

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William S. on

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Customer did not leave a comment.

Terry O. on

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Hire more employees. The wait over the phone and in person was much too long.

james J. on

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Craig T. on

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Jerome was very helpful. Nice clean, orderly store. Van worked Great.

Chad A. on

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We ended up paying for more than 12 miles in gas, the person before us didn't fill it all the way. The line was filled up to the full line but when we filled the truck the line was passed the full line. This was unfortunate for us so I would suggest that every truck is taken to the gas station by an employee instead of the customer and the customer has to hold a card on file that will be charged for the gas. Some policy similar to this would help the customers like us. We were just doing what was asked of us but ended up taking care of the gas used by the previous person as well.

Linda Lee N. on

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Sarah A. on

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I returned my van when I rented it the manager who was nice Jerome marked that there was only 7/8 gas in the tank not full and when I came to return it the person working was a man he was very rude and yelling for no reason I couldn’t find my papers and I asked if he can check how much I will pay for extra miles he flipped out on me and said the gas is not full and if I should pay for the gas extra which I was supposed to return at 7/8 which it was but he made me nervous because I couldn’t prove it with no papers he continued verbally abusing me saying bad words and that he is almost the manager and I told him call Jerome he said no I will pay for the gas because no papers then I found the papers and he was still saying bad things to me and in the end he threw the paper at me the final bill and continued saying he will call the cops on me when he was the one being bad the time was 6:28 pm on October 12 at Madison Ave location in Mankato Minnesota

Rebhi H. on

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I Rented a the 16 foot and it had only 3/4 gas they told me it was a full tank so when drove out the lot I took the photo of the gas and the mileage to show proof it was 3/4 tank of gas When I return the truck the person was very rude I try to explain to him but he would not list.

Paul B. on

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concrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star location

Marc C. on

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Gregory P. on

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Drop off was quick and convenient, thanks!

diane a. on

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Had to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awk

Renita T. on

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The gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. Renita

Thomas C. on

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Add some more staff, the Manager does an excellent job despite the shortage of staff.

Stephen H. on

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Easy to pick up and hook up. Drop off was a breeze.

Brian G. on

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Customer did not leave a comment.

Annalise R. on

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Was unaware and unable to unbolt the container when it arrived. I do not think it is reasonable to require someone to have a drill to open a moving container that holds all of their household goods.

Daniel G. on

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Nothing. The General Manager, Jerome was over the top when it came to service, efficiency and friendliness.

Kim A. on

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Speed of checkout

Benjamin K. on

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Both of the staff I worked with were efficient and friendly, much appreciated!

Patricia K. on

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Fantastic service at both the pick-up (Mankato) and drop-off (Hermantown).

roberta W. on

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Complete failure from start to finish. See my last public review for more info.

nedra G. on

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As repeat customer I would gladly recommend to other customers

gary W. on

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It takes forever to get in and out. The people I've dealt with are extremely slow. Especially on the computer. I came in to pick up a reserved trailer. There were 3 people ahead of me. I was there almost 45 minutes. It took 10 minutes for them to sell some boxes and bubble wrap to one of the people ahead of me.

John S. on

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Hire more help. Only one man doing his best to keep up with customers. Long wait time.

mitchell F. on

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The only thing I did not like was the steering was very loose on the truck I used.

John W. on

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Long line with rude staff.

Andrew R. on

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Customer did not leave a comment.

Craig E. on

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All was good no problems.

Michael L. on

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Overall great experience with picking up a trailer. The staff was helpful and accommodating.

Keith Z. on

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Randy A. on

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Jeffrey B. on

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Full service location with a drive-through drop-off that is very handy. I was told by the rep here that they were required to connect the Tow Dolly & help load the vehicle for insurance reasons. It sounds like either U-Haul franchises operate under different rules in different locations or somebody needs to get everyone singing from the same sheet of music.

David O. on

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Young man registering me had trouble getting the correct name to show on receipt and order.

Joe R. on

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Nothing that I can say

Joseph G. on

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Customer did not leave a comment.

Kristin T. on

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This was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.

Amy S. on

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Need more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.

Michelle O. on

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Friendly,

Billy E. on

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Very, helpful and friendly staff.

Cynthia O. on

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Jerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were met

GOHI D. on

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The waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easier

Hassan H. on

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No comments

Alyssa C. on

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I was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind me

Gary H. on

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The facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences ever

kelly d. on

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Lots of room to maneuver vehicles between buildings. Well lit facility.

Michelle O. on

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Friendly staff, accommodate our storage needs

Mallory M. on

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First off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!

Alicia A. on

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Polite and very professional staff! Clean storage area and excellent service.

Troy P. on

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Quality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.

Kyra N. on

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Price was a bit to much for a storage unit. If corporate lowers prices, I’d be more than happy to come back.

Terry H. on

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I worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.

Jenny N. on

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it was awesome doing business with uhaul.

RUTH N. on

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Thank you

carla W. on

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Very friendly and helpful!

susan q. on

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Did not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service

Terry H. on

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I am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.

dea k. on

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The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied

George J. on

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Nice place with easy access

leon l. on

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The staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.

Alex N. on

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Just couldn’t afford it at the moment and moving cities. Loved the customer service!

JOHN M. on

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My overall experience was wonderful!

Darrell D. on

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Staff is knowledgeable and always willing to help, Thank you!

Karen W. on

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Clean, friendly, knowledgeable, secure.

Constance D. on

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Well ran , helpful.

bob b. on

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At times the card reader did not work this winter and that was a pain.

Michale L. on

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Excellent experience. Helpful, qualified, and friendly.

Allison H. on

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Very helpful and friendly

mary z. on

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Super helpful and easy to get signed up. Jerome was awesome!!!

Tina Y. on

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amazing facility! Clean, well lit, and an awesome staff. Keep up the good work.

Chloe N. on

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The blonde woman who helped me at the desk was so nice and helpful

zach h. on

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My items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.

Eric O. on

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Jerome does a good job at Mankato UHaul!

hannah s. on

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Great customer service!!!

sam m. on

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If we need short term (or long term) storage, you will be my first choice. I had a great experience!

Sara B. on

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Staff was very helpful and friendly.

Benjamin K. on

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Climate controlled storage was great and the staff was always helpful.

jon m. on

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Everyone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.

Judy T. on

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Great place!

Karen J. on

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Staff was helpful and professional from start to finish!

indrajee w. on

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Great service.

jeff f. on

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Very friendly

Jennifer C. on

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Great service and friendly staff

Deb L. on

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Restricted hours were irritating. All your people were great!

KAREN M. on

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We had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.

michael j. on

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Fine except customer service people were too few.

Cecilia W. on

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Well done, thank you for this opportunity to be efficient, safe, and cost effective.

Stephen G. on

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Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..

Russell H. on

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Fast and friendly service.

Catherine S. on

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Only issue was they read

Pennie t. on

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Thank you for all your good customer service.

Jack R. on

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We've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NA

corey o. on

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Worst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!

Kevin H. on

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Very easy to work with. Pleasant people with the willingness to help.

Audrey R. on

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All was excellent

Catherine S. on

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Very clean and easy access to the unit even on the top floor!

Sonya N. on

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According to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from you

chad s. on

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Fantastic business

Makayla R. on

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Terrible

Carl W. on

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Among the very best Storage Facilities I have encountered.

Trisha T. on

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When moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.

Susan M. on

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Personnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the cost

Michael C. on

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Worked well for our needs, nice climate controlled storage.

Loralea B. on

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You are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.