Customer did not leave a comment.Randell k. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Mankato
Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David O. | Overall Experience
Staff had to be prompted to unhook trailer after waiting for several minutes in drop off bay.Tyler V.
Give that janitor lady a raise! She went above and beyond for me. She helped carry my heavy furniture, directed me in the storage unit, and overall provided great conversion and assistance.KAIKEA W.
Alexandria was very helpful. Great customer service!KEVIN S.
Truck would sure be nice if it had cruise control. My leg ached after 1200 miles with no cruise control.Theodore S.
No one was working at the u-haul facility at my appointment time. I showed up at 10am to not have a single worker show up till 11:40am.Carter B. | First Impressions
Customer did not leave a comment.ARTHUR L. | First Impressions
Nicest uhaul location I've been in.JAMES N.
Being in a housing program, Jerome has consistently provided excellent customer care for myself and my clients. He is courteous and timely with concerns, - He treats my clients with respect and has a good sense of humor- which is important when anyone is moving to help with the stress.CHELSEA M.
Customer did not leave a comment.REBECCA N.
I rented from this location last year when I moved from my apartment. The van was super clean and the whole experience was excellent. This time around the van was disgusting in the back and I was charged a $25 cleaning fee that I wasn't responsible for. I moved furniture, but the people before me must have moved farm stuff. There was dirt and straw in the back. Please make sure the vans are cleaned before you rent them out to other people.Ruth M.
Customer did not leave a comment.Kelsey P.
There was only 1 person working on a Saturday morning, so long wait and people were frustrated.Michael O.
Customer did not leave a comment.Scott I.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.Alex S.
Excellent customer service!mare Z.
Really wish rate would be the same as it is for in town move. Was not at all expecting to pay 180 for a trailer was very disappointed. Being the online reservation told me 30 and when I picked it up I was given the new rate. Especially when I only used it for 3 hours if thatRUTH S.
They couldn't find keys for the truck I rented. I tried to do the mobile check in and it wouldn't work. When I finally got the keys, the truck had absolutely no gas. I barely made it to the gas station, which was 2 blocks away. Not impressed.Shannon D.
Customer did not leave a comment.Sergey D. | Overall Experience
Customer did not leave a comment.Lin C.
No to improve everything was excellent thank you U-haul staff everyone was so nice to use explaining how everything works and where to drop it off .RICARDO G.
Customer did not leave a comment.Sara M.
Very efficientOwen V.
Customer service was extremely poor. When called they were really rude you could tell they really pissed off when told that I could not bring back the truck in a certain time frame. Then he actually said that they had a free truck but continued to be quite hostile over the phone.Blake K.
Jerome is great. Although when I first walked in no one was there and someone was snoring in the back room. A bit unprofessional. But Jerome was very professionalJASON J.
Our stuff arrived broken and the box was clearly not treated gently when the door lock was broken and the door pushed open. Still going through it still taking inventory but my 70in Smart Samsung TV is broken as well as other things.Sarah S.
No mask on the employee who checked me in. I find that disrespectful. The other employee was awesome, he masked and extremely customer service oriented....5 stars to (Jerome) I think that was his name.... Too bad his co-worker was there...my rating would be completely different.Victoria M.
Customer did not leave a comment.JOSHUA A.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.tina M.
I called few days prior to needing it I told them how long I would need it for they told told me how much it would coast I go in and the price was ALOT higher and then they could not let me keep it longer than what they said was a big shit ShowAmber R.
Customer did not leave a comment.JAMES O.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.antonio w. | Overall Experience
The clerk that I worked with had on filthy clothes (dirty sweatshirt with a big hole in it), and a big, visible plug of chewing tobacco between his bottom lip and bottom front teeth. He was not wearing a mask, and felt the need to tell me that he was not vaccinated, and would never get one because he would never take anything created by the government. I felt really nervous and uncomfortable in this store.RACHEL M.
The facility was always well lit, spotlessly clean, secure, and the staff were wonderfully helpful answering questions, cutting locks when I misplaced keys, and finding the best options for moving out and in. Thank you much!!Amanda O. | Overall Experience
Customer did not leave a comment.Beverly S.
Customer did not leave a comment.VIVIAN R.
Customer did not leave a comment.JESSICA C.
Employees are not wearing masks. No masks worn by any of the 3 employees I encountered. Against the law and shows little respectfor safety of customers. Especially troubling since they work with customers who are often traveling. Would otherwise rate reccomended and rate this location highlyDavid S.
Everything was ready to go. Prompt service. Knowledgeable staff.Lee C.
Clean, easyElizabeth O.
Customer did not leave a comment.Nels S.
Customer did not leave a comment.Jamie J.
You were short on staff but the guy working alone was working his butt off. I think his name was Jerome.Chris S.
The associate that we drop the truck off to was white and professional. The entire thing took less than five minutes, it was a convenient location, we are very happy.lynn B.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.mary S.
Minnesota has a mask mandate. The person working got upset when I asked him to wear a mask. He told me that a mask would not do any good to prevent the spread of Covid.John V.
Customer did not leave a comment.PEGGY K. | Overall Experience
I have needed to rent equipment here frequently in the last year and the staff have been extremely helpful and understanding with me. I look forward to seeing them when I stop in each time.JAMES Y.
Being a housing advocate, this location is my first choice ! Wonderful customer service !nima D.
Customer did not leave a comment.Debra Y. | Overall Experience
Customer did not leave a comment.kevin N.
Overall the cost of renting is outrageous!LORRIE R.
Vehicle was given to us at below a quarter tank (just below) and we were asked to return it at a quarter tank. It wasn't ideal that we had to go fill the tank prior to even returning just so we didn't run out of gas. The vehicle also ran poorly - didn't down shift. I've rented Uhauls a number of times in the past and given the vehicle performance and the tank nearly being empty, this was by far the worst experience. That being said, the check out and check in process was very easy and convenient and staff were very friendly and helpful. Had it not been for the gas issue - where I ended up putting gas in twice and paying for more gas then I never used, it would have been a great experience.Justin N.
Customer did not leave a comment.michaell M.
Customer did not leave a comment.LLOYD L.
Customer did not leave a comment.brian Z.
Customer did not leave a comment.THOMAS J.
Customer did not leave a comment.Jerry G H.
Customer did not leave a comment.Mya U.
Right side brake lights/turn signals went out halfway through the trip. They were checked beforehand so it must have been a wiring issue and the vibration from the road must've caused itRAYDEN C.
The windshield was dirty and smeared on the inside. I had to clean it. I had to ask someone to clean the seats. Dirty and had crumbs on it. There was mud on the brake pad and the driver's side floor was dirty. I expected the cab to be clean.Rebecca K.
Customer did not leave a comment.Denise C.
Customer did not leave a comment.Tom R.
Vehicle was very dirty and pet hair everywhere and we couldn't even charge our phones the cigarette lighters (Both of them) did not work this is the first time I have been disappointed in the vehicle I go throu you guys at least 10 times a yearTIMOTHY J.
Kind of a long wait in line because the person ahead of me had a somewhat complicated return. It is probably an unavoidable problem, though, because it was not really necessary to have a second person at the counter when there were only the two customers present.Lee C.
Customer did not leave a comment.Thomas L. | Overall Experience
Customer did not leave a comment.WILLIAM E.
Check-in and pick-up went smoothly, Equipment was clean and functional. Equipment return was amazingly fast and efficient! Well Done U-Haul!JAMES E.
Great dropoff experience!Brian S.
Customer did not leave a comment.nadifa S.
Customer did not leave a comment.Jerusha R.
Customer did not leave a comment.MITCHELL F.
Customer did not leave a comment.Debra Y. | First Impressions
Customer did not leave a comment.JOSHUA A.
Customer did not leave a comment.Debra Y.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.Laura R.
I waited inside the store for 10mins for someone so I could pick up my truck and ended up calling the manager cell phone from the business card to get helpJacob F.
the employees didn't wear masks. Also smelled like smoke in the building.Mark W.
We were fortunate to have your storage facility in Mankato close enough to Blue Earth where our mom lived, and that the storage units were practically new and were in wonderful, clean condition. After our mom passed away in late 2019, we were able to safely and securely store many of her smaller belongings until we were ready to distribute them to family members just recently. Should anyone in our family need storage again some day, we won't hesitate to rent there again.Steven A. | Overall Experience
The people there were greatFRANCES B. | First Impressions
Customer did not leave a comment.JACOB S.
Customer did not leave a comment.Eugene W.
Customer did not leave a comment.Jared F.
Have someone check out the vehicle when it is returned.DOUGLAS L.
Absolutely great service. Will always use for all rental needsBRETT R.
Great service. Rental was smooth!!! Great people.RYAN M.
Good customer service; Great workers, responsive and friendly staff.YUSUF M.
Customer did not leave a comment.Abbigail O.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.Todd V.
Customer did not leave a comment.Jonathan F.
Include check in instructions on the truck somewhereZACHARY B.
Customer did not leave a comment.Darren S.
really good and nice customer service!Abel T.
I picked up the van early in the morning. The van was warmed and de-iced by the time I get there. Thank you to Emma and her colleague.indrajee W.
Customer did not leave a comment.David D.
Customer did not leave a comment.MIGUEL L.
Only upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don’t know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointingNicholas R. | First Impressions
Only notified at arrival that our reserved storage unit was not available. No decrease in price or concession to make up for this. Opted for storage unit with heated capabilities, but heat was definitely not working in the storage building.Nicholas R.
dropping off the truck afterhours was hard for me. What are we supposed to do if we dont know how to work our smartphone very well? What if we dont have a smartphone? Just something to consider. Thanks ToddTodd M.
Thank youRICHARD C.
Customer did not leave a comment.ronald E P.
Customer did not leave a comment.JOSEPH A.
Make sure that when a vehicle is returned that it is checked in so customer doesn't get a call the day after it was returned asking when it's going to be returnedRebecca L.
Customer did not leave a comment.CHRISTOPHER S.
This was not a typical experience at this location. The windows were frosted over, the mirrors were dirty. There was only 1/4 tank of gas in the vehicle. My previous experiences have had the vehicle full of gas and ready for me to drive away. Maybe the difference was that I picked this vehicle up just as they opened and made the reservation just 2 days prior to needing it.Jodi U.
Customer did not leave a comment.Gleelynn P.
Just continue what I experienced. Respect your customersRAPHAEL K.
Customer did not leave a comment.Stacey T. | Online Move In
Excellent storage and great service. Great people.Matthew B. | Overall Experience
Jerome was very courteous and efficient.Albert L. | First Impressions
The storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.randy l. | First Impressions
U-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.albert l. | Overall Experience
I have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!SUE C. | First Impressions
Customer did not leave a comment.Erin W. | Overall Experience
Thanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Thank you!HUbert E. | Overall Experience
This facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.Shirley m. | Overall Experience
Customer did not leave a comment.Johnathan S. | Overall Experience
Customer did not leave a comment.Richard J. | First Impressions
Customer did not leave a comment.Roberta S. | First Impressions
Clean, safe, secure. Friendly helpful staff.JOHN S. | Overall Experience
Customer did not leave a comment.Paul K. | Overall Experience
Customer did not leave a comment.Amy L. | Overall Experience
Customer did not leave a comment.Payton A. | Overall Experience
Customer did not leave a comment.Janet Y. | Overall Experience
Everything was great. Would definitely recommend to others.Sam B. | Overall Experience
Very amiable and helpful agent.Anthony A. | Online Move In
Jerome and the new trainee were very friendly and helpfulJacob R. | Overall Experience
Customer did not leave a comment.Thomas L. | Overall Experience
I reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!Reagan F. | Overall Experience
Indoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.MICHAEL M. | Overall Experience
Climate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.albert l. | Overall Experience
Worker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in . language of workers need to improve! Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!cindy s. | Overall Experience
Customer did not leave a comment.NERISSA w. | Overall Experience
Jerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.Janice K. | Overall Experience
All goodbart t. | Overall Experience
Been long term customer and always friendly and very helpfulPaul O. | Overall Experience
Might be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.SHELLI F. | Overall Experience
Excellent customer serviceDon R. | Overall Experience
I never had any issuesAlysia T. | Overall Experience
I found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.James B. | Online Move In
They are very helpful and friendly.Don R. | First Impressions
Customer did not leave a comment.Bailee f. | Overall Experience
Friendly staff appreciate all there helpROBERT B. | First Impressions
Customer did not leave a comment.Constance D. | Overall Experience
Customer did not leave a comment.Carrie B. | Online Move In
Customer service was very friendly and helpful explaining policies and procedures for renting a storage unit.brad b. | First Impressions
Great customer servicesSarah A. | First Impressions
Very helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!Richard W. | First Impressions
thank youJenny N. | First Impressions
Nice FacilityRandy A. | Overall Experience
We had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morningMATTHEW M. | First Impressions
Quick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!Steven A. | First Impressions
Nice clean facility with a staff who went above and beyond to accommodate my needs.ANDREW L. | Overall Experience
Great staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!Deb L. | Overall Experience
concrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star locationPaul B. | Overall Experience
Had to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awkdiane a. | Overall Experience
The gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. RenitaRenita T. | Overall Experience
Young man registering me had trouble getting the correct name to show on receipt and order.David O. | First Impressions
This was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.Kristin T. | Overall Experience
Need more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.Amy S. | Overall Experience
Friendly,Michelle O. | Overall Experience
Very, helpful and friendly staff.Billy E. | Overall Experience
Jerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were metCynthia O. | Overall Experience
The waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easierGOHI D. | Overall Experience
No commentsHassan H. | Overall Experience
I was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind meAlyssa C. | Overall Experience
The facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences everGary H. | First Impressions
Lots of room to maneuver vehicles between buildings. Well lit facility.kelly d. | Overall Experience
Friendly staff, accommodate our storage needsMichelle O. | First Impressions
First off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!Mallory M. | First Impressions
Polite and very professional staff! Clean storage area and excellent service.Alicia A. | Overall Experience
Quality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.Troy P. | First Impressions
Price was a bit to much for a storage unit. If corporate lowers prices, I’d be more than happy to come back.Kyra N. | Overall Experience
I worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.Terry H. | Overall Experience
it was awesome doing business with uhaul.Jenny N. | Overall Experience
Thank youRUTH N. | Overall Experience
Very friendly and helpful!carla W. | First Impressions
Did not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible servicesusan q. | First Impressions
I am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.Terry H. | Overall Experience
The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupieddea k. | First Impressions
Nice place with easy accessGeorge J. | Overall Experience
The staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.leon l. | Overall Experience
Just couldn’t afford it at the moment and moving cities. Loved the customer service!Alex N. | Overall Experience
My overall experience was wonderful!JOHN M. | Overall Experience
Staff is knowledgeable and always willing to help, Thank you!Darrell D. | Overall Experience
Clean, friendly, knowledgeable, secure.Karen W. | First Impressions
Well ran , helpful.Constance D. | First Impressions
At times the card reader did not work this winter and that was a pain.bob b. | Overall Experience
Excellent experience. Helpful, qualified, and friendly.Michale L. | First Impressions
Very helpful and friendlyAllison H. | First Impressions
Super helpful and easy to get signed up. Jerome was awesome!!!mary z. | First Impressions
amazing facility! Clean, well lit, and an awesome staff. Keep up the good work.Tina Y. | Overall Experience
The blonde woman who helped me at the desk was so nice and helpfulChloe N. | Overall Experience
My items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.zach h. | Overall Experience
Jerome does a good job at Mankato UHaul!Eric O. | Reservation
Great customer service!!!hannah s. | Overall Experience
If we need short term (or long term) storage, you will be my first choice. I had a great experience!sam m. | Overall Experience
Staff was very helpful and friendly.Sara B. | Overall Experience
Climate controlled storage was great and the staff was always helpful.Benjamin K. | Overall Experience
Everyone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.jon m. | Overall Experience
Great place!Judy T. | Overall Experience
Staff was helpful and professional from start to finish!Karen J. | Overall Experience
Great service.indrajee w. | Overall Experience
Very friendlyjeff f. | Overall Experience
Great service and friendly staffJennifer C. | Overall Experience
Restricted hours were irritating. All your people were great!Deb L. | Overall Experience
We had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.KAREN M. | Overall Experience
Fine except customer service people were too few.michael j. | Reservation
Well done, thank you for this opportunity to be efficient, safe, and cost effective.Cecilia W. | Overall Experience
Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..Stephen G. | Reservation
Fast and friendly service.Russell H. | Reservation
Only issue was they readCatherine S. | Overall Experience
Thank you for all your good customer service.Pennie t. | Overall Experience
We've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NAJack R. | Overall Experience
Worst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!corey o. | Overall Experience
Very easy to work with. Pleasant people with the willingness to help.Kevin H. | Overall Experience
All was excellentAudrey R. | Overall Experience
Very clean and easy access to the unit even on the top floor!Catherine S. | Reservation
According to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from youSonya N. | Reservation
Fantastic businesschad s. | Overall Experience
TerribleMakayla R. | Overall Experience
Among the very best Storage Facilities I have encountered.Carl W. | Overall Experience
When moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.Trisha T. | Overall Experience
Personnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the costSusan M. | Overall Experience
Worked well for our needs, nice climate controlled storage.Michael C. | Overall Experience
You are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.Loralea B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!