1721 Madison Ave
Mankato,
MN
56001
(Across from Slim Chic next to Slumberland - Half way between Victory and 22, Half mile west of Highway 22 or Walmart on Madison, south side of street.)
1721 Madison Ave
Mankato,
MN
56001
(Across from Slim Chic next to Slumberland - Half way between Victory and 22, Half mile west of Highway 22 or Walmart on Madison, south side of street.)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were friendly and accommodating during our discussions. I ended up with a vehicle of 35' rather than the 20' that had been requested a month earlier - that's one BIG vehicle to handle safely, the 20' was manageable . . . it seems that arrangements should have been made to receive the vehicle that was ordered. I arranged for the vehicle to come in at 8:00 and was surprised that the office was closed - I should have noticed the office hours as posted on the door, but . . . . a review of after hours procedure would be good, making sure I had downloaded the U-Haul App and what was expected of me when I returned. Glad the automatic lights came on as I was alone after dark fumbling through the directions to install the App and had already dropped the keys in the box . . . . Not a very "techy" person - took me over 20mn to complete the return process, which in itself was well presented on the App - was glad to see that there was grace given for after 8:00p.
Thanks Mankato U-Hall!
I will return in the future, but will be better self educated on the process.
THERESA B
Rating:
5.0
By far the cleanest and nicest U-Haul place I’ve been. Appreciate the availability to extend time. Great employees very nice.
Aimmie B
Rating:
4.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
BOBBY B
Rating:
5.0
Customer did not leave a comment.
Alecia M
Rating:
5.0
Customer did not leave a comment.
taresa c
|
Overall Experience
Rating:
5.0
Location was technically closed when I dropped it off, but he still processed my return quickly and was very pleasant to deal with. A+
JARED K
Rating:
4.0
Customer did not leave a comment.
ERIC B
Rating:
5.0
Customer did not leave a comment.
William T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID H
Rating:
4.0
Customer did not leave a comment.
Sharla A
Rating:
5.0
Thanks for all your help and everyone was helpful and they all seem to care about if everything was good and took time to awnser any questions .
JOLENE W
Rating:
5.0
Customer did not leave a comment.
reta s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Z
Rating:
4.0
Customer did not leave a comment.
Sharla A
Rating:
5.0
This was the first time I've ever needed to use a uhaul. Reserving one was much easier than expected. The price for what we needed was surprisingly reasonable. And returning the trailer was slick!
Jodi F
Rating:
5.0
Customer did not leave a comment.
ANDREW M
Rating:
5.0
Everything went like clockwork
JOHN D
Rating:
3.0
The starting mileage was recorded wrong on my van, but they acknowledged it and charged me for right mileage, but it was a hassle. Also, I waited along time when I checked out the cargo van
DEAN W
Rating:
4.0
The Dodge Ram cargo van was well-maintained and was very user-friendly.
CHRISTOPHER O
Rating:
4.0
Customer did not leave a comment.
BROCK B
Rating:
5.0
Had the same gentleman for check out and return. VERY accommodating and helpful. Cheerful and fun to talk to.
TIMOTHY M
Rating:
5.0
Everyone was very friendly and professional from the people on the phone to the people at the store where I picked up the truck
LEO B
Rating:
5.0
Very quick to turn in trailer. No problems.
Marypat H
Rating:
1.0
Faster service
Ryan D
Rating:
4.0
I reserved a 10' box truck to be picked up in Cottage Grove, MN and drive a one-way route to Mankato, MN where I would drop off the truck. When I arrived at the Cottage Grove location, they said they did not have a truck for me...even though I reserved one. They told me I had to go to Mankato to pick up my truck to then drive it to Cottage Grove to load my equipment to then drive back to Mankato. I was EXTREMELY frustrated. This took so much of my time. U-Haul did NOT give me any discounts...they just gave me more miles. This was absolutely a huge inconvenience.
JASON W
Rating:
5.0
Customer did not leave a comment.
KIRK N
Rating:
5.0
Customer did not leave a comment.
Randall F
Rating:
5.0
Customer did not leave a comment.
Colleen W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARREN F
Rating:
4.0
Customer did not leave a comment.
Ken W
Rating:
5.0
For some reason U-Haul had originally set me up to return the truck to Le Center, MN which would have been 45 minutes out of the way. There is U-Haul center right in Mankato that was minutes away. I had to call and get it switched.
Luke H
Rating:
5.0
Customer did not leave a comment.
RAYMOND S
Rating:
5.0
The owner was helpful and very approachable.
SCOTT A
Rating:
5.0
Everything is great at this location! Jerome and staff are awesome!
Steve Z
Rating:
5.0
N/a
Houston H
Rating:
5.0
The manager at the Mankato U-Haul facility is outstanding! Jerome went above and beyond, even though it was very busy.
Heidi P
Rating:
3.0
Very busy with not enough workers. Also not very friendly workers
MICHELLE G
Rating:
5.0
Customer did not leave a comment.
DAMIAN C
Rating:
2.0
I went to take back the truck and it was extremely busy with people picking up and dropping off. Too avoid this, I parked in a spot out of the way. I was then approached by an Uhaul employee who screamed at me because I didn't park in the right spot. I told him it was super busy and didn't want to be in the way. He then told me to give him the keys and to get out. It was very rude and disrespectful. Very disappointed in the behavior. I wasn't doing anything but park it in a safe spot.
Megan S
Rating:
5.0
Trailer was in great condition and handled extremely well.
Ted B
Rating:
4.0
Customer did not leave a comment.
CHAD K
Rating:
5.0
Customer did not leave a comment.
SHAWN B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Daniel L
Rating:
5.0
Customer did not leave a comment.
ANTHONY G
Rating:
3.0
Customer did not leave a comment.
REDWAN E
Rating:
2.0
Drop off was absolute chaos. Zero direction given, hard to even find an employee for help and when you did they walked away just as you get to speak to them. We understood it was a busy day, but you should be prepared and fully staffed well enough to have support in all areas. No one knew what was going on
EMMA D
Rating:
1.0
I have no words to describe how horrible I consider this experience. The only decent help I had was from the folks at the local Algona, Iowa, U-Haul. My daughter’s stuff would still be stuck in a U-Box in Minnesota if it hadn’t been for them.
I will not use U-Haul again useless I use the local affiliate.
Marian G
Rating:
2.0
There was only one guy behind the desk, didn’t catch his name.( skinny and wore a hat)a. He liked to joke around and always has a smile. The other workers sat around, lazy, talking about the manager, yelling , and sitting outside the store and not paying attention to customers. No one wanted to help but rather complain and be lazy. Horrible experience. I hope I don’t have to use your services again. Your prices show $19.95 and ends up costing $60.00 for 8-10 miles round trip.
Clean up your employees or you will lose service.
STEPHANIE V
Rating:
3.0
The staff that helped me was the very unfriendly. He completely ignored me when I greeted him, only responded when I greeted him again and said I hope is day is going well. His response was only, “Not today” I then said that’s to bad and I hope it gets better, again his only response was again, “not today”. The only other words he said was asking if I wanted a printed receipt and that I was done. He was a very unpleasant person.
RICHARD D
Rating:
5.0
Customer did not leave a comment.
Nicholas S
Rating:
5.0
Customer did not leave a comment.
SHARON C
Rating:
4.0
The engine light was on, ensure the vehicle sensors are calibrated.
EKWEGBALUM U
Rating:
5.0
Very easy process and quick to get the trailer checked in.
CRAIG S
Rating:
5.0
Customer did not leave a comment.
Adam T
Rating:
5.0
Customer did not leave a comment.
Samantha L
Rating:
1.0
Changed my reservation time and completely gave away my confirmation and then when trying to fix their mistake changed my reservation again and tried to charge me extra for the inconvenience. Even tho I called the day prior to make sure the equipment was available and they ensured me it was, it wasn’t. Overall my worse experience with uhaul
ALEAH T
Rating:
4.0
The only employee working when I arrived was the manager, and there was already a line of customers waiting at that time. He was working as fast and as efficiently as possible, handling 2 customers at the same time (stepping back and forth between the computers helping one customer while the other computer was thinking). He was polite and apologetic for the wait. I doubt he was working that way on purpose - I choose to believe that like so many other employers, he is short people because there just isn't anybody applying. I've always found the Mankato Madison Avenue location to have what I need when I need it, with the equipment in excellent condition and always ready to go at the time I've reserved. Definitely the location I will go back to when I need a U-Haul!
Kelly B
Rating:
5.0
I just wish more u hauls had McDonald’s trailers. I cost me four extra hours driving to get the bike here. This u haul was great and took great care of me.
SOLOMON G
Rating:
5.0
Owner was fantastic - VERY helpful and kind. Made the experience SO easy.
100% recommend.
RHONDA O
Rating:
4.0
Customer did not leave a comment.
PATRICIA M
Rating:
5.0
Customer did not leave a comment.
JORDON G
Rating:
2.0
Christopher, the owner was weird. My reservation was also put down for the wrong day.
JACKSON S
Rating:
2.0
Customer service was very lacking, Truck was not staged for pickup at 8am, so after driving 5 hrs to get there on time to pick the truck up, we had to wait until they opened at 9, 5 other customers were i front of me and I was not able to drive away until 945am. My daughter needed to be out of her apartment at 12 and this delay made it much more hectic and stressful. Then when dropping of the truck the lady accepting it after inspecting it told me “its going to be an additional $61.95” to which I clearly stated that I was frustrated and was not paying any additional funds and was very unhappy with this whole process. She then very rudely and condescendingly interupted me and told me I need to stop and calm down or she wasnt going to help. I did not raise my voice, use any inappropriate language or anything of that nature nor was I rude but she felt the need to try to treat me like a toddler. To which she finally stated that my total charge was the roughly $62 and that it would lower the amount I paid(i had prepaid $105) to which I had to point out that her language and how she came at me with this is what caused the confusion in the first place. She then told me they charged me for gas to which I had to show my receipt that I put the appropriate amount of gas in. Only to find out she couldn’t read the receipt properly and that charge was for the mileage (had to read the receipt myself so that we could get that figured out). This is the second time and will be the last that I deal with this Uhaul location
JOSEPH S
Rating:
5.0
Customer did not leave a comment.
SAYF J
Rating:
5.0
Customer did not leave a comment.
Stanci H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACK T
Rating:
5.0
Issue with booking, but very accommodated
charles s
|
First Impressions
Rating:
1.0
You can clean all the dog hair out of the cab before renting it.
Also I didn’t rent from Mankato I rented from Windom and then had to drive to Mankato because supposedly Windom didn’t have the equipment, but when I drove by the Windom U-Haul they had the exact equipment that I needed.
It’s stupid to have U-Haul businesses in small towns if you aren’t going to support it or if it’s just a front.
I was given two days notice that I was going to have to go to Mankato. I rented the truck like two months ago. Isn’t there someone that checks to make sure the equipment that is rented is actually available.
Next time I’ll deal with Penske instead.
PAUL A
Rating:
4.0
Customer did not leave a comment.
KATIE J
Rating:
5.0
Customer did not leave a comment.
Joanne P
|
Overall Experience
Rating:
2.0
Took a very long time to be helped and the process took a long time to complete
AARON M
Rating:
4.0
Customer did not leave a comment.
Clell C
Rating:
5.0
The moving companies that loaded and unloaded the Uboxes were wonderful. The best thing was we didn’t have to drive a U-haul truck across the country.
Jay S
Rating:
1.0
We were moving one way and we weren’t informed that the equipment might not be available to the location we wanted. We called customer service to ask and the person assisting was very rude and very inconsiderate. We had to go in to the store to talk about it and we had to pay extra $100 just to get a bigger size truck which we didn’t wanted just so we could have a truck from the local store. Very disappointed in the service
NOAH J
Rating:
4.0
Customer did not leave a comment.
Michael B
Rating:
2.0
Weird, weird vibes from both employees. Cannot stress how uncomfortable the entire thing was.
KOLBY S
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Nothing. Everything went very smoothly and the employees were very friendly.
AMBER R
Rating:
4.0
Customer did not leave a comment.
DOYLE H
Rating:
4.0
Customer did not leave a comment.
Mark F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JON G
Rating:
5.0
Great customer service too!
KENT N
Rating:
3.0
Customer did not leave a comment.
JOHN P
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER T
Rating:
5.0
Customer did not leave a comment.
JOSEPH H
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
The employee that checked us in was very hard working.
JAY O
Rating:
5.0
Customer did not leave a comment.
JEFFREY E
|
Overall Experience
Rating:
3.0
Your Computers are very slow.
ROBERT C
Rating:
4.0
Customer did not leave a comment.
James B
Rating:
5.0
Provide assistance finding truck on large property more than just standing at door and pointing in a general direction.
Darlene B
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C
Rating:
3.0
When I booked the truck, I told them that I only needed it for 24 hours. I was charged for 48 hours even though I returned it in 24.
JAMES M
Rating:
5.0
POS system was down nationwide when I arrived. Checkout process was delayed, staff did the best they could given the situation.
Lee E
Rating:
5.0
Customer did not leave a comment.
DOUG W
Rating:
5.0
Friendly team
AHMED A
Rating:
4.0
Customer did not leave a comment.
Davis J
|
Online Move In
Rating:
3.0
Had wiring installed on my jeep the trim wasn’t put back on correctly I was charged for a pricy harness that they recommend for jeeps and have a cheesy 20$ 4 plug harness
DAVID W
Rating:
5.0
Great people and great equipment!!!!
Daniel H
Rating:
4.0
Customer did not leave a comment.
TYLER L
Rating:
5.0
Customer did not leave a comment.
ANTONIA R
Rating:
5.0
Customer did not leave a comment.
BERNIE L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alexis L
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jay L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL L
Rating:
5.0
Customer did not leave a comment.
Arun K
Rating:
4.0
Helpful, friendly, professional staff
BRENDA K
Rating:
5.0
Make it so the size trailer that I rented can be dropped off at different location than the pick up
Tucker L
Rating:
4.0
Customer did not leave a comment.
Jenny N
|
Overall Experience
Rating:
5.0
Staff was really nice and helpful
Paula B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allan E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark P
|
Overall Experience
Rating:
5.0
Great customer service. He is knowledgeable and enjoys his job.
DENISE B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
patrick o
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paula B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BORNESS J
|
Overall Experience
Rating:
5.0
Manger Jerome does a great job
Mark P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alisha H
|
Overall Experience
Rating:
5.0
Alyssa and Jerome are awesome !!! Very helpful and good customer service. Very professional.
jessica s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry B
|
Overall Experience
Rating:
5.0
excellent customer service!
SUSAN W
|
First Impressions
Rating:
5.0
Jerome and staff were very helpful very friendly .
Valarie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiley H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth L
|
Overall Experience
Rating:
5.0
I've rented from them before and I will only rent with them. The service is outstanding.
Angel L
|
Overall Experience
Rating:
4.0
Overall was a great storage facility! Appreciate the easy, online check out procedure! All of our items were well maintained. Access was easy. Only negative is that the last several months the sliding doors haven't worked making it harder to move items in and out.
John P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johanna w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Owen W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve M
|
Overall Experience
Rating:
5.0
Very friendly staff . Great punch of guys
Valarie H
|
Online Move In
Rating:
5.0
I reserved my spot so they cleaned and left a new locked in there for me. So cool! Unfortunately, one of the main slide door was broken, so it took me longer to move stuffs. Otherwise, it was perfect
Khanh P
|
First Impressions
Rating:
5.0
Highly recommend for all college students! Easier than bringing everything home for the summer and back in the fall!
DANIELLE E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ryan L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lifeplan f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pat g
|
Overall Experience
Rating:
5.0
I’ve done business with the manager Jerome. He idefine what a real customer service is. Great person and staff
NARONG S
|
Overall Experience
Rating:
5.0
Thing's seem like agreements are not obtainable from another moment.
David C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Cindy s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Adam R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Olivia A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jonathan P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pat R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Virgina r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steve M
|
Online Move In
Rating:
5.0
I had a little issue with the engine & ended up in a hotel for the night.
The mechanic company they sent out to check on it was totally awesome. I never did get to see the towing company.
When I returned the Mankato, Mn UHaul, the GM there Jerome Feh. Was extremely concerned about my experience that night and the next day. He made accommodations that impressed me.
I definitely would recommended UHaul to everyone.
kelly t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BERTRAM M
|
Overall Experience
Rating:
1.0
No one can find any record that I reserved a unit when I call in, and the unit is smaller than the one I paid for.
Cora H
|
Overall Experience
Rating:
5.0
Very nice help with everything
DUANE B
|
First Impressions
Rating:
4.0
Very nice staff and facilities, I will rent here again
robin o
|
Overall Experience
Rating:
5.0
General Manager Jerome has always been extremely helpful everytime I've used uhaul services , whether renting a truck or a storage.
brittany h
|
Overall Experience
Rating:
5.0
Jerome is awesome and has wonderful people skills. He made it all worthwhile. He was patient kind and understanding with us.
Rebecca L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
FRANCISCO M
|
First Impressions
Rating:
2.0
The office smells like body odor and cigarettes along with that combination that hasn’t showered or done laundry in days maybe weeks. The staff was rude when I asked simple questions as if I should already know the answers when clearly I don’t if I’m asking as I’m hoping they do sense they work there. Their sense of arrogance and pride was obnoxious as the place smells and my money was paying their salary but it’s like I was ruining their day for coming in and they had more important things to do than help me. The storage unit was mouse ridden and I had to throw away more than half of my stuff as it was infested and covered in mouse poop and pee. I would not recommend storage here and I would look elsewhere. They raised their prices every year, I started at $105 and when I left it was $140 a month, you’d think the longer you stay rates would stay the same or you would get a discount. Poor service, poor management and poor facilities. About time for the upper management to get involved and do something about the staff and smell.
tony w
|
Overall Experience
Rating:
5.0
Great Staff. The people there are awesome!
NARONG S
|
Overall Experience
Rating:
4.0
Needed to have 24 hour access.
BRIAN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUTH N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin L
|
First Impressions
Rating:
5.0
We were supposed to receive a lock in our unit and did not.
Elizabeth L
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Mitchell M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BENJAMIN S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
April B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KATHLEEN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YUSUF M
|
First Impressions
Rating:
5.0
Jerome was very helpful over the past 4 years, he was always there for me if I needed help.
Aamco T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBART K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Malcolm R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sarah G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
brittany h
|
First Impressions
Rating:
4.0
It was very convenient and accessible based on location.
EKWEGBALUM U
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stacey M
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
osbelia G
|
Overall Experience
Rating:
5.0
It’s a pleasure working with Jerome. I’ve had a unit with my previous company . I came back to this location because I knew Jerome will take care of me and his customer alike. Glad to be back here .
NARONG S
|
First Impressions
Rating:
1.0
Holy fix your auto spam “please leave a review” I must have received 40 messages over 3 days. If I wanted to leave a review I would.
Jay L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jessica S
|
Online Move In
Rating:
5.0
Would have been better to have more larger units instead of so many small units. But that’s okay we just had to rent 2 units which was fine. Thanks!
Brenda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivia F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith P
|
Overall Experience
Rating:
5.0
Excellent service from Jerome! Very much appreciated!
Holly K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alan D
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
SETH E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith P
|
First Impressions
Rating:
2.0
Mouse poop was found all throughout my storage unit
Evan B
|
Overall Experience
Rating:
5.0
The staff was so helpful and nice in every way. Too bad they don’t prorate the partial months for storage units.
MARTHA L
|
Overall Experience
Rating:
1.0
The staff here are beyond rude and less than helpful. The information you receive depends on who you talk to and when. You can talk to the same person and within 2 hours they have changed their answer. They treat you like you are an idiot. Completely unprofessional. They care more about smoking and getting high than helping you. Not to mention the security here is a joke. Anyone can come and go from the “locked” buildings. The fact that I never felt safe being on site and the lack of professionalism from the staff is the reason I took my business elsewhere. Seen many other people doing the same too.
Kailyn S
|
Overall Experience
Rating:
3.0
The only reason I kept my stuff there was.the mgr... the billing sucks... but. Other than that no issues
trema p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David H
|
Online Move In
Rating:
2.0
I canceled my reservation immediately after paying....still need my refund.....one of the worst customer service experiences from staff that was off-duty at this location...would never recommend....wasted 45 mins of my time
JOSHUA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosa L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
NATHANIEL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Merissa M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Joshua M
|
Overall Experience
Rating:
5.0
Jerome goes above and beyond to keep his customers happy. I was there for 7.5 years & if I need storage again, I won’t hesitate to call Jerome. Give that man a raise!!
JASON H
|
Overall Experience
Rating:
5.0
Since I moved out 20 days earlier I should have got some of my money back.
BERTRAM M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose V
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Missy D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marielle J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michelle b
|
First Impressions
Rating:
5.0
Best customer service👍👍👍
Sayyid m
|
First Impressions
Rating:
5.0
The storage space was intended as temporary to hold a family member's things. Service was excellent. The unit is not needed any longer.
janet v
|
Overall Experience
Rating:
5.0
The manager Jerome has always treated me with respect and helped me during times of struggle. If it wasn’t for Jerome I probably would have been homeless at one point. This u-haul location has gained me as a lifetime customer as long as Jerome is there.
james y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRYAN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian M
|
First Impressions
Rating:
3.0
The guy that helped me was a little over the top and made comments that were unnecessary
Jacquelyn M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jazmin r
|
Overall Experience
Rating:
5.0
I would rent from Jerome at the Mankato Madison Ave. location any time. I would recommend them to anyone. Stellar customer service!
Heather G
|
Overall Experience
Rating:
2.0
They assured my that my unit was paid and I didn’t have to worry about anything after renting the u it for one month. Then I was billed for 3 months after. But when I called they were very kind and removed the charges.
Anna M
|
Overall Experience
Rating:
5.0
Manager is very organized and knowledgeable.
Lisa K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitchell M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alyssa S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dena B
|
First Impressions
Rating:
5.0
Overall, we were very happy with the move-in experience. The staff were awesome, everything was clean and worked
Kacy O
|
First Impressions
Rating:
2.0
Storage unit had a door put together with duct tape.
VICKY R
|
First Impressions
Rating:
1.0
Customer service was horrible. The employees were not helpful and wanted to blame each other for the lack of service. I will not be coming back.
Jarvis O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaVonne R
|
Overall Experience
Rating:
4.0
Everything was very clean and ready for my move in. Jerome was very helpful. The only negative things I would have to say was that there were a few “sketchy” people hanging around when we were moving in. We had to be very careful to watch our stuff. Luckily there were 4 of us there. Also, I wasn’t told how to hold the double doors open while moving in. I had to keep swiping my card until a stranger showed us how to flip a switch.
Holly K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan e
|
Overall Experience
Rating:
5.0
I was in a bind and the staff help me with my problem I have not felt so well taken care of I really that the manger in mankato mn Jerom the manger in mankato for making me feel cared for
Shirley W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAXWELL P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gretchen B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor K
|
Overall Experience
Rating:
4.0
The staff were bickering in front of customers. Jerome was kind and helpful.
kathie f
|
Overall Experience
Rating:
2.0
The staff in the store was rude to me and wouldn't let me fully explain the issue I was having with the alarm before interrupting me and speaking over me. I completely understood his frustration because there were multiple people standing in line and only one person in the store, but it still wasn't a great experience. I ended up just thanking him and dropping the issue in the interest of cutting him a break. I hope uhaul can get more staff soon so the staff that is working isn't stretched so thin.
Alysha K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
THOMAS S
|
Overall Experience
Rating:
1.0
Wouldn’t let me complete online check in, had to go inside where there was no employee at the desk for about 15 minutes while a line queued behind me. When he finally got back he was very rude to the customers. Finally was able to figure out how to get in my storage building and the door wouldn’t automatically open we had to put the code in and pull it open each time ourselves.
JANESSA G
|
Online Move In
Rating:
5.0
The drive ways need to help, and maybe better seals around the outside unit doors so snow does not get in the unit.
Roberta S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kloey T
|
First Impressions
Rating:
3.0
I had a 5x5 unit and I was paying almost 70 dollars a month due to increased living costs I just couldn't pay that much to store a few bins I'm on ssdi for my income and there's no low cost options for people like me I know it's hard for everyone but my experience with the unit was average as you offered the same service with same prices
jonathan d
|
Overall Experience
Rating:
5.0
The staff was very friendly and patient with me as I had questions with moving in. Both staff members that I talked with were very welcoming, and made my first time using a storage unit easy and stress-free. I am very happy with my experience. Great customer service!
Catherine M
|
Online Move In
Rating:
5.0
Thank you for making my very difficult move that much easier.
Aaron L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Heather G
|
First Impressions
Rating:
5.0
Place was always secure, and kept clean. The staff was friendly and helpful, in particular my thanks goes to the manager Jerome who has been incredibly helpful throughout the five year I have been at this facility.
christine m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mariem s
|
Overall Experience
Rating:
4.0
The staff was great especially Alex she was a super star💥💥💥
Trema P
|
Overall Experience
Rating:
5.0
Your manager Jerome does an excellent job! He deserves high praise for a job well done. His staff has also been courteous. We have used their services many times.
I highly recommend using U-Haul of Mankato for both transportation and storage.
Susan M
susan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon A
|
First Impressions
Rating:
4.0
I was nit aware of where to go to enter my pin, so I wound up setting off the alarm at first.
Jeremy J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jesse J
|
Overall Experience
Rating:
5.0
There were multiple sizes of units, which was great. The facility was warm, which was great for the winter months. The staff was extremely helpful every time I was into the office, which was 3 times. The only thing that needs improvement is the card swipe system that gives you entrance to the facility. It is confusing getting as well as securing it when you leave. You need a better, user-friendly card system. When I was there on a couple occasions I was not the only one having difficulties. Thank you being such a great business in the Mankato area that people can use. Beth Kozitza
BETH K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUSTIN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ryan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charmelle D
|
Overall Experience
Rating:
5.0
Jerome Fehn, the Mankato MN manager, went over and above board to provide excellent service. He should be commended as an example of hard work, effectiveness and enthusiasm for his job in a world where these qualities are less often seen.
SUE C
|
Overall Experience
Rating:
5.0
The general manager was so very accomodating! He is a Jem!
LUCY C
|
Overall Experience
Rating:
4.0
Door hardware (door closer at top) on pull door for entry to building was noted broken several months ago and remains broken.
Ruth M
|
Overall Experience
Rating:
5.0
I was very happy with the storage unit and the building it is in. There were always carts available for use. The building was well lit, clean, and secure and the other renters I met were all nice and friendly. I would definitely recommend you to friends.
JAN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris C
|
Overall Experience
Rating:
5.0
The staff was very helpful and understanding. Jerome at uhaul was particularly helpful.
kathleen d
|
Overall Experience
Rating:
5.0
I feel this is a real nice helpfull place
CYNTHIA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven S
|
First Impressions
Rating:
5.0
55 years old used U-haul my hole always happy with them, thank you
DAVID S
|
Overall Experience
Rating:
5.0
Jerome is an amazing employee. You are lucky to have him. He is always professional, extremely efficient, dedicated and friendly. I highly recommend his location to all my friends and family.
DEBORAH W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Salvador B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Josh W
|
Overall Experience
Rating:
5.0
You all were so helpful and nice. Thank you
MICHELLE E
|
Overall Experience
Rating:
3.0
The only bad thing is that I moved out, your employee even helped me move but I got charged and a pre-lien was put on. James remembered who I was and removed it though.
Joye R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kyle v
|
Overall Experience
Rating:
5.0
This is the third time I have used U-Haul storage and they are great to deal with!
Randell k
|
Overall Experience
Rating:
5.0
Thank you. We had a great experience
OLUWASEUN A
|
First Impressions
Rating:
4.0
They were very flexible and understanding, they always where willing to answer any questions and resolve any problems.
Luis C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felicia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tyrone r
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mikayla W
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Haley B
|
Overall Experience
Rating:
1.0
Reserved unit months in advance. Yet was told not available when I came to get. Second time. Never again.
Brett W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edson R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Haylee W
|
Overall Experience
Rating:
5.0
What a great location! The drive up storage unit was clean and handy to load and unload. We will be back again in the future either for storage or to rent a truck!
Steve Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah S
|
Overall Experience
Rating:
1.0
Jerome sucks! Didn’t give us proper information on how to utilize storage, as this is our first time renting a storage! We were running back and forth but ended up using the wrong swipe system and that’s why it wasn’t working. He just told us what building, swipe card and enter our storage but didn’t tell us which system, there is two on our building and how storage works except what we cannot put in it and disarm before opening. Also, made reservations and he made it difficult to process, explaining how much more “difficult” it is to get it on the spot when I reserved it ahead of time! He also took a LONG smoke break before greeting us.
Bla Y
|
First Impressions
Rating:
5.0
Jerome was very kind , helpful and explained everything to us I would recommend him to everyone.
Lisa k
|
First Impressions
Rating:
5.0
Totally perfect check in. She told me how to disarm and arm the alarm for my unit. Storage unit was clean. Just a great experience overall!
Steve Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SKYLAR K
|
First Impressions
Rating:
5.0
About the only thing I would change would be, in the climate control units, have the bathroom entrance on the INSIDE of the building. In the winter it gets kind of cold!! Oh and the sliding door needs to be fixed! Random people could be walking in off the street..
JUSTIN C
|
Overall Experience
Rating:
1.0
Website never worked and no one tried to ever help me fix the issue. Once I canceled my lease for a storage unit, I was harassed with messages asking to review Uhaul. I received 13 messages in different forms being asked to review.
ABBIGAIL o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Randell k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David O
|
Overall Experience
Rating:
1.0
No one was working at the u-haul facility at my appointment time. I showed up at 10am to not have a single worker show up till 11:40am.
Carter B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ARTHUR L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sergey D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
antonio w
|
Overall Experience
Rating:
5.0
The facility was always well lit, spotlessly clean, secure, and the staff were wonderfully helpful answering questions, cutting locks when I misplaced keys, and finding the best options for moving out and in. Thank you much!!
Amanda O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PEGGY K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Y
|
First Impressions
Rating:
5.0
We were fortunate to have your storage facility in Mankato close enough to Blue Earth where our mom lived, and that the storage units were practically new and were in wonderful, clean condition. After our mom passed away in late 2019, we were able to safely and securely store many of her smaller belongings until we were ready to distribute them to family members just recently. Should anyone in our family need storage again some day, we won't hesitate to rent there again.
Steven A
|
Overall Experience
Rating:
5.0
The people there were great
FRANCES B
|
First Impressions
Rating:
2.0
Only upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don’t know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointing
Nicholas R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stacey T
|
Online Move In
Rating:
5.0
Excellent storage and great service. Great people.
Matthew B
|
Overall Experience
Rating:
4.0
Jerome was very courteous and efficient.
Albert L
|
First Impressions
Rating:
5.0
The storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.
randy l
|
First Impressions
Rating:
5.0
U-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.
albert l
|
Overall Experience
Rating:
5.0
I have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit.
Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!
SUE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erin W
|
Overall Experience
Rating:
5.0
Thanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Thank you!
HUbert E
|
Overall Experience
Rating:
5.0
This facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.
Shirley m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnathan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roberta S
|
First Impressions
Rating:
5.0
Clean, safe, secure. Friendly helpful staff.
JOHN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Payton A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet Y
|
Overall Experience
Rating:
5.0
Everything was great. Would definitely recommend to others.
Sam B
|
Overall Experience
Rating:
5.0
Very amiable and helpful agent.
Anthony A
|
Online Move In
Rating:
4.0
Jerome and the new trainee were very friendly and helpful
Jacob R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas L
|
Overall Experience
Rating:
1.0
I reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!
REAGAN F
|
Overall Experience
Rating:
5.0
Indoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.
MICHAEL M
|
Overall Experience
Rating:
5.0
Climate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.
albert l
|
Overall Experience
Rating:
1.0
Worker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in .
language of workers need to improve!
Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!
cindy s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NERISSA w
|
Overall Experience
Rating:
4.0
Jerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.
Janice K
|
Overall Experience
Rating:
4.0
All good
bart t
|
Overall Experience
Rating:
5.0
Been long term customer and always friendly and very helpful
Paul O
|
Overall Experience
Rating:
4.0
Might be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.
SHELLI F
|
Overall Experience
Rating:
5.0
Excellent customer service
Don R
|
Overall Experience
Rating:
5.0
I never had any issues
Alysia T
|
Overall Experience
Rating:
5.0
I found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.
James B
|
Online Move In
Rating:
5.0
They are very helpful and friendly.
Don R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Bailee f
|
Overall Experience
Rating:
5.0
Friendly staff appreciate all there help
ROBERT B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Constance D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carrie B
|
Online Move In
Rating:
5.0
Customer service was very friendly and helpful explaining policies and procedures for renting a storage unit.
brad b
|
First Impressions
Rating:
4.0
Great customer services
Sarah A
|
First Impressions
Rating:
5.0
Very helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!
Richard W
|
First Impressions
Rating:
5.0
thank you
Jenny N
|
First Impressions
Rating:
5.0
Nice Facility
Randy A
|
Overall Experience
Rating:
4.0
We had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morning
MATTHEW M
|
First Impressions
Rating:
5.0
Quick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!
Steven A
|
First Impressions
Rating:
4.0
Nice clean facility with a staff who went above and beyond to accommodate my needs.
ANDREW L
|
Overall Experience
Rating:
5.0
Great staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!
Deb L
|
Overall Experience
Rating:
4.0
concrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star location
Paul B
|
Overall Experience
Rating:
4.0
Had to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awk
diane a
|
Overall Experience
Rating:
5.0
The gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him.
Renita
Renita T
|
Overall Experience
Rating:
3.0
Young man registering me had trouble getting the correct name to show on receipt and order.
David O
|
First Impressions
Rating:
5.0
This was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.
Kristin T
|
Overall Experience
Rating:
4.0
Need more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.
Amy S
|
Overall Experience
Rating:
5.0
Friendly,
Michelle O
|
Overall Experience
Rating:
4.0
Very, helpful and friendly staff.
Billy E
|
Overall Experience
Rating:
5.0
Jerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were met
Cynthia O
|
Overall Experience
Rating:
3.0
The waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easier
GOHI D
|
Overall Experience
Rating:
3.0
No comments
Hassan H
|
Overall Experience
Rating:
3.0
I was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind me
Alyssa C
|
Overall Experience
Rating:
5.0
The facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences ever
Gary H
|
First Impressions
Rating:
5.0
Lots of room to maneuver vehicles between buildings. Well lit facility.
kelly d
|
Overall Experience
Rating:
5.0
Friendly staff, accommodate our storage needs
Michelle O
|
First Impressions
Rating:
5.0
First off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!
Mallory M
|
First Impressions
Rating:
5.0
Polite and very professional staff! Clean storage area and excellent service.
Alicia A
|
Overall Experience
Rating:
5.0
Quality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.
Troy P
|
First Impressions
Rating:
3.0
Price was a bit to much for a storage unit. If corporate lowers prices, I’d be more than happy to come back.
JEREMY N
|
Overall Experience
Rating:
5.0
I worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.
Terry H
|
Overall Experience
Rating:
5.0
it was awesome doing business with uhaul.
Jenny N
|
Overall Experience
Rating:
5.0
Thank you
RUTH N
|
Overall Experience
Rating:
5.0
Very friendly and helpful!
carla W
|
First Impressions
Rating:
2.0
Did not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service
susan q
|
First Impressions
Rating:
5.0
I am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.
Terry H
|
Overall Experience
Rating:
5.0
The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied
dea k
|
First Impressions
Rating:
4.0
Nice place with easy access
George J
|
Overall Experience
Rating:
5.0
The staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.
leon l
|
Overall Experience
Rating:
5.0
Just couldn’t afford it at the moment and moving cities. Loved the customer service!
Alex N
|
Overall Experience
Rating:
5.0
My overall experience was wonderful!
JOHN M
|
Overall Experience
Rating:
4.0
Staff is knowledgeable and always willing to help, Thank you!
Darrell D
|
Overall Experience
Rating:
5.0
Clean, friendly, knowledgeable, secure.
Karen W
|
First Impressions
Rating:
5.0
Well ran , helpful.
Constance D
|
First Impressions
Rating:
4.0
At times the card reader did not work this winter and that was a pain.
bob b
|
Overall Experience
Rating:
5.0
Excellent experience. Helpful, qualified, and friendly.
Michael L
|
First Impressions
Rating:
5.0
Very helpful and friendly
Allison H
|
First Impressions
Rating:
5.0
Super helpful and easy to get signed up. Jerome was awesome!!!
mary z
|
First Impressions
Rating:
5.0
amazing facility! Clean, well lit, and an awesome staff. Keep up the good work.
Tina Y
|
Overall Experience
Rating:
5.0
The blonde woman who helped me at the desk was so nice and helpful
Chloe N
|
Overall Experience
Rating:
3.0
My items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.
zach h
|
Overall Experience
Rating:
5.0
Jerome does a good job at Mankato UHaul!
Eric O
|
Reservation
Rating:
5.0
Great customer service!!!
hannah s
|
Overall Experience
Rating:
5.0
If we need short term (or long term) storage, you will be my first choice. I had a great experience!
sam m
|
Overall Experience
Rating:
5.0
Staff was very helpful and friendly.
Sara B
|
Overall Experience
Rating:
5.0
Climate controlled storage was great and the staff was always helpful.
Benjamin K
|
Overall Experience
Rating:
5.0
Everyone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.
jon m
|
Overall Experience
Rating:
5.0
Great place!
Judy T
|
Overall Experience
Rating:
5.0
Staff was helpful and professional from start to finish!
Karen J
|
Overall Experience
Rating:
5.0
Great service.
indrajee w
|
Overall Experience
Rating:
5.0
Very friendly
jeff f
|
Overall Experience
Rating:
5.0
Great service and friendly staff
Jennifer C
|
Overall Experience
Rating:
4.0
Restricted hours were irritating. All your people were great!
Deb L
|
Overall Experience
Rating:
5.0
We had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.
KAREN M
|
Overall Experience
Rating:
4.0
Fine except customer service people were too few.
michael j
|
Reservation
Rating:
4.0
Well done, thank you for this opportunity to be efficient, safe, and cost effective.
Cecilia W
|
Overall Experience
Rating:
5.0
Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..
Stephen G
|
Reservation
Rating:
5.0
Fast and friendly service.
Russell H
|
Reservation
Rating:
5.0
Only issue was they read
Catherine S
|
Overall Experience
Rating:
5.0
Thank you for all your good customer service.
Pennie t
|
Overall Experience
Rating:
5.0
We've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NA
Jack R
|
Overall Experience
Rating:
1.0
Worst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!
corey o
|
Overall Experience
Rating:
5.0
Very easy to work with. Pleasant people with the willingness to help.
Kevin H
|
Overall Experience
Rating:
5.0
All was excellent
Audrey R
|
Overall Experience
Rating:
5.0
Very clean and easy access to the unit even on the top floor!
Catherine S
|
Reservation
Rating:
1.0
According to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from you
Sonya N
|
Reservation
Rating:
5.0
Fantastic business
chad s
|
Overall Experience
Rating:
1.0
Terrible
Makayla R
|
Overall Experience
Rating:
5.0
Among the very best Storage Facilities I have encountered.
Carl W
|
Overall Experience
Rating:
4.0
When moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.
Trisha T
|
Overall Experience
Rating:
5.0
Personnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options
Clean, secure, convenient, well-worth the cost
Susan M
|
Overall Experience
Rating:
5.0
Worked well for our needs, nice climate controlled storage.
Michael C
|
Overall Experience
Rating:
1.0
You are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.