Customer Reviews for U-Haul Moving & Storage of Mankato

3981 reviews

1721 Madison Ave   Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

(507) 345-1044

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(507) 345-1044

1721 Madison Ave
Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck would sure be nice if it had cruise control. My leg ached after 1200 miles with no cruise control.

Theodore S. 
Rating:
1.0

No one was working at the u-haul facility at my appointment time. I showed up at 10am to not have a single worker show up till 11:40am.

Carter B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR L.  |  First Impressions 
Rating:
5.0

Nicest uhaul location I've been in.

JAMES N. 
Rating:
5.0

Being in a housing program, Jerome has consistently provided excellent customer care for myself and my clients. He is courteous and timely with concerns, - He treats my clients with respect and has a good sense of humor- which is important when anyone is moving to help with the stress.

CHELSEA M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA N. 
Rating:
2.0

I rented from this location last year when I moved from my apartment. The van was super clean and the whole experience was excellent. This time around the van was disgusting in the back and I was charged a $25 cleaning fee that I wasn't responsible for. I moved furniture, but the people before me must have moved farm stuff. There was dirt and straw in the back. Please make sure the vans are cleaned before you rent them out to other people.

Ruth M. 
Rating:
5.0

Customer did not leave a comment.

Kelsey P. 
Rating:
3.0

There was only 1 person working on a Saturday morning, so long wait and people were frustrated.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Scott I. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Excellent customer service!

mare Z. 
Rating:
5.0

Really wish rate would be the same as it is for in town move. Was not at all expecting to pay 180 for a trailer was very disappointed. Being the online reservation told me 30 and when I picked it up I was given the new rate. Especially when I only used it for 3 hours if that

RUTH S. 
Rating:
3.0

They couldn't find keys for the truck I rented. I tried to do the mobile check in and it wouldn't work. When I finally got the keys, the truck had absolutely no gas. I barely made it to the gas station, which was 2 blocks away. Not impressed.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Sergey D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lin C. 
Rating:
5.0

No to improve everything was excellent thank you U-haul staff everyone was so nice to use explaining how everything works and where to drop it off .

RICARDO G. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
4.0

Very efficient

Owen V. 
Rating:
2.0

Customer service was extremely poor. When called they were really rude you could tell they really pissed off when told that I could not bring back the truck in a certain time frame. Then he actually said that they had a free truck but continued to be quite hostile over the phone.

Blake K. 
Rating:
5.0

Jerome is great. Although when I first walked in no one was there and someone was snoring in the back room. A bit unprofessional. But Jerome was very professional

JASON J. 
Rating:
4.0

Our stuff arrived broken and the box was clearly not treated gently when the door lock was broken and the door pushed open. Still going through it still taking inventory but my 70in Smart Samsung TV is broken as well as other things.

Sarah S. 
Rating:
3.0

No mask on the employee who checked me in. I find that disrespectful. The other employee was awesome, he masked and extremely customer service oriented....5 stars to (Jerome) I think that was his name.... Too bad his co-worker was there...my rating would be completely different.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

tina M. 
Rating:
1.0

I called few days prior to needing it I told them how long I would need it for they told told me how much it would coast I go in and the price was ALOT higher and then they could not let me keep it longer than what they said was a big shit Show

Amber R. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
4.0

Customer did not leave a comment.

KEVIN S. 
Rating:
4.0

Customer did not leave a comment.

antonio w.  |  Overall Experience 
Rating:
2.0

The clerk that I worked with had on filthy clothes (dirty sweatshirt with a big hole in it), and a big, visible plug of chewing tobacco between his bottom lip and bottom front teeth. He was not wearing a mask, and felt the need to tell me that he was not vaccinated, and would never get one because he would never take anything created by the government. I felt really nervous and uncomfortable in this store.

RACHEL M. 
Rating:
5.0

The facility was always well lit, spotlessly clean, secure, and the staff were wonderfully helpful answering questions, cutting locks when I misplaced keys, and finding the best options for moving out and in. Thank you much!!

Amanda O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Beverly S. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA C. 
Rating:
3.0

Employees are not wearing masks. No masks worn by any of the 3 employees I encountered. Against the law and shows little respectfor safety of customers. Especially troubling since they work with customers who are often traveling. Would otherwise rate reccomended and rate this location highly

David S. 
Rating:
5.0

Everything was ready to go. Prompt service. Knowledgeable staff.

Lee C. 
Rating:
5.0

Clean, easy

Elizabeth O. 
Rating:
4.0

Customer did not leave a comment.

Nels S. 
Rating:
5.0

Customer did not leave a comment.

Jamie J. 
Rating:
4.0

You were short on staff but the guy working alone was working his butt off. I think his name was Jerome.

Chris S. 
Rating:
5.0

The associate that we drop the truck off to was white and professional. The entire thing took less than five minutes, it was a convenient location, we are very happy.

lynn B. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
4.0

Customer did not leave a comment.

mary S. 
Rating:
4.0

Minnesota has a mask mandate. The person working got upset when I asked him to wear a mask. He told me that a mask would not do any good to prevent the spread of Covid.

John V. 
Rating:
5.0

Customer did not leave a comment.

PEGGY K.  |  Overall Experience 
Rating:
5.0

I have needed to rent equipment here frequently in the last year and the staff have been extremely helpful and understanding with me. I look forward to seeing them when I stop in each time.

JAMES Y. 
Rating:
5.0

Being a housing advocate, this location is my first choice ! Wonderful customer service !

nima D. 
Rating:
5.0

Customer did not leave a comment.

Debra Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kevin N. 
Rating:
3.0

Overall the cost of renting is outrageous!

LORRIE R. 
Rating:
1.0

Vehicle was given to us at below a quarter tank (just below) and we were asked to return it at a quarter tank. It wasn't ideal that we had to go fill the tank prior to even returning just so we didn't run out of gas. The vehicle also ran poorly - didn't down shift. I've rented Uhauls a number of times in the past and given the vehicle performance and the tank nearly being empty, this was by far the worst experience. That being said, the check out and check in process was very easy and convenient and staff were very friendly and helpful. Had it not been for the gas issue - where I ended up putting gas in twice and paying for more gas then I never used, it would have been a great experience.

Justin N. 
Rating:
5.0

Customer did not leave a comment.

michaell M. 
Rating:
4.0

Customer did not leave a comment.

LLOYD L. 
Rating:
4.0

Customer did not leave a comment.

brian Z. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Jerry G H. 
Rating:
5.0

Customer did not leave a comment.

Mya U. 
Rating:
5.0

Right side brake lights/turn signals went out halfway through the trip. They were checked beforehand so it must have been a wiring issue and the vibration from the road must've caused it

RAYDEN C. 
Rating:
4.0

The windshield was dirty and smeared on the inside. I had to clean it. I had to ask someone to clean the seats. Dirty and had crumbs on it. There was mud on the brake pad and the driver's side floor was dirty. I expected the cab to be clean.

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
4.0

Vehicle was very dirty and pet hair everywhere and we couldn't even charge our phones the cigarette lighters (Both of them) did not work this is the first time I have been disappointed in the vehicle I go throu you guys at least 10 times a year

TIMOTHY J. 
Rating:
5.0

Kind of a long wait in line because the person ahead of me had a somewhat complicated return. It is probably an unavoidable problem, though, because it was not really necessary to have a second person at the counter when there were only the two customers present.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Check-in and pick-up went smoothly, Equipment was clean and functional. Equipment return was amazingly fast and efficient! Well Done U-Haul!

JAMES E. 
Rating:
5.0

Great dropoff experience!

Brian S. 
Rating:
5.0

Customer did not leave a comment.

nadifa S. 
Rating:
5.0

Customer did not leave a comment.

Jerusha R. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL F. 
Rating:
5.0

Customer did not leave a comment.

Debra Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

Debra Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Laura R. 
Rating:
3.0

I waited inside the store for 10mins for someone so I could pick up my truck and ended up calling the manager cell phone from the business card to get help

Jacob F. 
Rating:
1.0

the employees didn't wear masks. Also smelled like smoke in the building.

Mark W. 
Rating:
5.0

We were fortunate to have your storage facility in Mankato close enough to Blue Earth where our mom lived, and that the storage units were practically new and were in wonderful, clean condition. After our mom passed away in late 2019, we were able to safely and securely store many of her smaller belongings until we were ready to distribute them to family members just recently. Should anyone in our family need storage again some day, we won't hesitate to rent there again.

Steven A.  |  Overall Experience 
Rating:
5.0

The people there were great

FRANCES B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

Eugene W. 
Rating:
5.0

Customer did not leave a comment.

Jared F. 
Rating:
4.0

Have someone check out the vehicle when it is returned.

DOUGLAS L. 
Rating:
5.0

Absolutely great service. Will always use for all rental needs

BRETT R. 
Rating:
5.0

Great service. Rental was smooth!!! Great people.

RYAN M. 
Rating:
5.0

Good customer service; Great workers, responsive and friendly staff.

YUSUF M. 
Rating:
4.0

Customer did not leave a comment.

Abbigail O. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Todd V. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

Include check in instructions on the truck somewhere

ZACHARY B. 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
5.0

really good and nice customer service!

Abel T. 
Rating:
5.0

I picked up the van early in the morning. The van was warmed and de-iced by the time I get there. Thank you to Emma and her colleague.

indrajee W. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Customer did not leave a comment.

MIGUEL L. 
Rating:
2.0

Only upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don’t know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointing

Nicholas R.  |  First Impressions 
Rating:
4.0

Only notified at arrival that our reserved storage unit was not available. No decrease in price or concession to make up for this. Opted for storage unit with heated capabilities, but heat was definitely not working in the storage building.

Nicholas R. 
Rating:
3.0

dropping off the truck afterhours was hard for me. What are we supposed to do if we dont know how to work our smartphone very well? What if we dont have a smartphone? Just something to consider. Thanks Todd

Todd M. 
Rating:
5.0

Thank you

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

ronald E P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Make sure that when a vehicle is returned that it is checked in so customer doesn't get a call the day after it was returned asking when it's going to be returned

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

This was not a typical experience at this location. The windows were frosted over, the mirrors were dirty. There was only 1/4 tank of gas in the vehicle. My previous experiences have had the vehicle full of gas and ready for me to drive away. Maybe the difference was that I picked this vehicle up just as they opened and made the reservation just 2 days prior to needing it.

Jodi U. 
Rating:
5.0

Customer did not leave a comment.

Gleelynn P. 
Rating:
5.0

Just continue what I experienced. Respect your customers

RAPHAEL K. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D. 
Rating:
2.0

I came into contact with 6 different employees and none of them had masks on. Every customer did.

Ross K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Stacey T.  |  Online Move In 
Rating:
5.0

Excellent storage and great service. Great people.

Matthew B.  |  Overall Experience 
Rating:
4.0

Jerome was very courteous and efficient.

Albert L.  |  First Impressions 
Rating:
5.0

The storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.

randy l.  |  First Impressions 
Rating:
5.0

U-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.

albert l.  |  Overall Experience 
Rating:
5.0

I have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!

SUE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin W.  |  Overall Experience 
Rating:
5.0

Thanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Thank you!

HUbert E.  |  Overall Experience 
Rating:
5.0

This facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.

Shirley m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta S.  |  First Impressions 
Rating:
5.0

Clean, safe, secure. Friendly helpful staff.

JOHN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Payton A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Y.  |  Overall Experience 
Rating:
5.0

Everything was great. Would definitely recommend to others.

Sam B.  |  Overall Experience 
Rating:
5.0

Very amiable and helpful agent.

Anthony A.  |  Online Move In 
Rating:
4.0

Jerome and the new trainee were very friendly and helpful

Jacob R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
1.0

I reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!

Reagan F.  |  Overall Experience 
Rating:
5.0

Indoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Climate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.

albert l.  |  Overall Experience 
Rating:
1.0

Worker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in . language of workers need to improve! Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!

cindy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NERISSA w.  |  Overall Experience 
Rating:
4.0

Jerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.

Janice K.  |  Overall Experience 
Rating:
4.0

All good

bart t.  |  Overall Experience 
Rating:
5.0

Been long term customer and always friendly and very helpful

Paul O.  |  Overall Experience 
Rating:
4.0

Might be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.

SHELLI F.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Don R.  |  Overall Experience 
Rating:
5.0

I never had any issues

Alysia T.  |  Overall Experience 
Rating:
5.0

I found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.

James B.  |  Online Move In 
Rating:
5.0

They are very helpful and friendly.

Don R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bailee f.  |  Overall Experience 
Rating:
5.0

Friendly staff appreciate all there help

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie B.  |  Online Move In 
Rating:
5.0

Customer service was very friendly and helpful explaining policies and procedures for renting a storage unit.

brad b.  |  First Impressions 
Rating:
4.0

Great customer services

Sarah A.  |  First Impressions 
Rating:
5.0

Very helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!

Richard W.  |  First Impressions 
Rating:
5.0

thank you

Jenny N.  |  First Impressions 
Rating:
5.0

Nice Facility

Randy A.  |  Overall Experience 
Rating:
4.0

We had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morning

MATTHEW M.  |  First Impressions 
Rating:
5.0

Quick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!

Steven A.  |  First Impressions 
Rating:
4.0

Nice clean facility with a staff who went above and beyond to accommodate my needs.

ANDREW L.  |  Overall Experience 
Rating:
5.0

Great staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!

Deb L.  |  Overall Experience 
Rating:
4.0

concrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star location

Paul B.  |  Overall Experience 
Rating:
4.0

Had to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awk

diane a.  |  Overall Experience 
Rating:
5.0

The gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. Renita

Renita T.  |  Overall Experience 
Rating:
3.0

Young man registering me had trouble getting the correct name to show on receipt and order.

David O.  |  First Impressions 
Rating:
5.0

This was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.

Kristin T.  |  Overall Experience 
Rating:
4.0

Need more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.

Amy S.  |  Overall Experience 
Rating:
5.0

Friendly,

Michelle O.  |  Overall Experience 
Rating:
4.0

Very, helpful and friendly staff.

Billy E.  |  Overall Experience 
Rating:
5.0

Jerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were met

Cynthia O.  |  Overall Experience 
Rating:
3.0

The waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easier

GOHI D.  |  Overall Experience 
Rating:
3.0

No comments

Hassan H.  |  Overall Experience 
Rating:
3.0

I was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind me

Alyssa C.  |  Overall Experience 
Rating:
5.0

The facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences ever

Gary H.  |  First Impressions 
Rating:
5.0

Lots of room to maneuver vehicles between buildings. Well lit facility.

kelly d.  |  Overall Experience 
Rating:
5.0

Friendly staff, accommodate our storage needs

Michelle O.  |  First Impressions 
Rating:
5.0

First off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!

Mallory M.  |  First Impressions 
Rating:
5.0

Polite and very professional staff! Clean storage area and excellent service.

Alicia A.  |  Overall Experience 
Rating:
5.0

Quality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.

Troy P.  |  First Impressions 
Rating:
3.0

Price was a bit to much for a storage unit. If corporate lowers prices, I’d be more than happy to come back.

Kyra N.  |  Overall Experience 
Rating:
5.0

I worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.

Terry H.  |  Overall Experience 
Rating:
5.0

it was awesome doing business with uhaul.

Jenny N.  |  Overall Experience 
Rating:
5.0

Thank you

RUTH N.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful!

carla W.  |  First Impressions 
Rating:
2.0

Did not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service

susan q.  |  First Impressions 
Rating:
5.0

I am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.

Terry H.  |  Overall Experience 
Rating:
5.0

The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied

dea k.  |  First Impressions 
Rating:
4.0

Nice place with easy access

George J.  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.

leon l.  |  Overall Experience 
Rating:
5.0

Just couldn’t afford it at the moment and moving cities. Loved the customer service!

Alex N.  |  Overall Experience 
Rating:
5.0

My overall experience was wonderful!

JOHN M.  |  Overall Experience 
Rating:
4.0

Staff is knowledgeable and always willing to help, Thank you!

Darrell D.  |  Overall Experience 
Rating:
5.0

Clean, friendly, knowledgeable, secure.

Karen W.  |  First Impressions 
Rating:
5.0

Well ran , helpful.

Constance D.  |  First Impressions 
Rating:
4.0

At times the card reader did not work this winter and that was a pain.

bob b.  |  Overall Experience 
Rating:
5.0

Excellent experience. Helpful, qualified, and friendly.

Michale L.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Allison H.  |  First Impressions 
Rating:
5.0

Super helpful and easy to get signed up. Jerome was awesome!!!

mary z.  |  First Impressions 
Rating:
5.0

amazing facility! Clean, well lit, and an awesome staff. Keep up the good work.

Tina Y.  |  Overall Experience 
Rating:
5.0

The blonde woman who helped me at the desk was so nice and helpful

Chloe N.  |  Overall Experience 
Rating:
3.0

My items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.

zach h.  |  Overall Experience 
Rating:
5.0

Jerome does a good job at Mankato UHaul!

Eric O.  |  Reservation 
Rating:
5.0

Great customer service!!!

hannah s.  |  Overall Experience 
Rating:
5.0

If we need short term (or long term) storage, you will be my first choice. I had a great experience!

sam m.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

Sara B.  |  Overall Experience 
Rating:
5.0

Climate controlled storage was great and the staff was always helpful.

Benjamin K.  |  Overall Experience 
Rating:
5.0

Everyone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.

jon m.  |  Overall Experience 
Rating:
5.0

Great place!

Judy T.  |  Overall Experience 
Rating:
5.0

Staff was helpful and professional from start to finish!

Karen J.  |  Overall Experience 
Rating:
5.0

Great service.

indrajee w.  |  Overall Experience 
Rating:
5.0

Very friendly

jeff f.  |  Overall Experience 
Rating:
5.0

Great service and friendly staff

Jennifer C.  |  Overall Experience 
Rating:
4.0

Restricted hours were irritating. All your people were great!

Deb L.  |  Overall Experience 
Rating:
5.0

We had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.

KAREN M.  |  Overall Experience 
Rating:
4.0

Fine except customer service people were too few.

michael j.  |  Reservation 
Rating:
4.0

Well done, thank you for this opportunity to be efficient, safe, and cost effective.

Cecilia W.  |  Overall Experience 
Rating:
5.0

Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..

Stephen G.  |  Reservation 
Rating:
5.0

Fast and friendly service.

Russell H.  |  Reservation 
Rating:
5.0

Only issue was they read

Catherine S.  |  Overall Experience 
Rating:
5.0

Thank you for all your good customer service.

Pennie t.  |  Overall Experience 
Rating:
5.0

We've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NA

Jack R.  |  Overall Experience 
Rating:
1.0

Worst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!

corey o.  |  Overall Experience 
Rating:
5.0

Very easy to work with. Pleasant people with the willingness to help.

Kevin H.  |  Overall Experience 
Rating:
5.0

All was excellent

Audrey R.  |  Overall Experience 
Rating:
5.0

Very clean and easy access to the unit even on the top floor!

Catherine S.  |  Reservation 
Rating:
1.0

According to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from you

Sonya N.  |  Reservation 
Rating:
5.0

Fantastic business

chad s.  |  Overall Experience 
Rating:
1.0

Terrible

Makayla R.  |  Overall Experience 
Rating:
5.0

Among the very best Storage Facilities I have encountered.

Carl W.  |  Overall Experience 
Rating:
4.0

When moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.

Trisha T.  |  Overall Experience 
Rating:
5.0

Personnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the cost

Susan M.  |  Overall Experience 
Rating:
5.0

Worked well for our needs, nice climate controlled storage.

Michael C.  |  Overall Experience 
Rating:
1.0

You are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.

Loralea B.  |  Overall Experience 
No reviews have been submitted for this location.

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