U-Haul Moving & Storage of Mankato

3886 reviews

1721 Madison Ave   Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

(507) 345-1044

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(507) 345-1044

1721 Madison Ave
Mankato, MN 56001
  • (Across from Grizzly's next to Slumberland - Half way between Victory and 22)
    Driving directions

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I picked up the van early in the morning. The van was warmed and de-iced by the time I get there. Thank you to Emma and her colleague.

indrajee W. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Customer did not leave a comment.

MIGUEL L. 
Rating:
2.0

Only upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don’t know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointing

Nicholas R.  |  First Impressions 
Rating:
4.0

Only notified at arrival that our reserved storage unit was not available. No decrease in price or concession to make up for this. Opted for storage unit with heated capabilities, but heat was definitely not working in the storage building.

Nicholas R. 
Rating:
3.0

dropping off the truck afterhours was hard for me. What are we supposed to do if we dont know how to work our smartphone very well? What if we dont have a smartphone? Just something to consider. Thanks Todd

Todd M. 
Rating:
5.0

Thank you

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

ronald E P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Make sure that when a vehicle is returned that it is checked in so customer doesn't get a call the day after it was returned asking when it's going to be returned

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

This was not a typical experience at this location. The windows were frosted over, the mirrors were dirty. There was only 1/4 tank of gas in the vehicle. My previous experiences have had the vehicle full of gas and ready for me to drive away. Maybe the difference was that I picked this vehicle up just as they opened and made the reservation just 2 days prior to needing it.

Jodi U. 
Rating:
5.0

Customer did not leave a comment.

Gleelynn P. 
Rating:
5.0

Just continue what I experienced. Respect your customers

RAPHAEL K. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D. 
Rating:
2.0

I came into contact with 6 different employees and none of them had masks on. Every customer did.

Ross K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Allegra A. 
Rating:
5.0

Customer did not leave a comment.

Stacey T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
4.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

I would like to fully acknowledge the individuals who assisted me with my truck rental. On Dec.16th, I experienced the pleasure of of being served by these 3 individuals: Trevor, Alexandria, and James. My brother passed away on Dec.8th, and I was trying to rent a vehicle to transport personal belongings for my sister-in-law who lived in Kearney NE. Please know that my whole experience, from beginning to end, exceeded all of my expectations. I cannot thank them enough for their understanding, professionalism, and kindness during this difficult time. I would also like to acknowledge the general manager, Jerome, for his part in approving the rental.. If you need additional information, please don't hesitate to contact me. In all sincerity, a lifetime customer

ROBERT K. 
Rating:
3.0

The mobile check in was not working so I had to go in. Employee was not wearing a mask. I understand her not wearing one when she is there by herself but she should have put one on when I came in.

AFTON F. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Upon returning the equipment to the Uhaul location, the gentleman at the desk was very informative and went above and beyond to help make the return process easy for me. I would recommend a raise for that employee if my comment would make a difference.

Jacob W. 
Rating:
4.0

You changed my pickup location 1 hour before pick-up so I went to the wrong store. Neither location had employees wearing Covid19 masks for their customers. Uhaul is definitely Covid friendly.

Erik H. 
Rating:
5.0

Get a bell on the door so you know when a customer walks in. I had to go look for someone in the back

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Rick O. 
Rating:
3.0

Not sure if your employees are required to check out all your equipment ever day to insure tires are in good operating condition or if they know what it takes to be in good operating condition .. example just just because tires have air doesn't mean they're in good operating conditions if they're bald down to the wear bars or worse your customer could have a problem with that tire on the road and having to deal with road service isn't something you should subject any customers to also I know that pre tripping a piece of equipment is a responsibility of the person renting but when they don't if the employee didn't check the equipment example the oil in a truck going out for the next three weeks the customer could have issues with the engine running low or out of oil yes it's operator error but it's still could be inconvenience for the customer and you as an owner because your equipment could be down . I say this with confidence because while I was there picking up my equipment I watched someone rent one of your big box trucks without inspecting anything other than starting it and driving it away I never heard your employee instruct them to inspect the vehicle including the oil I'm not saying he didn't tell him I'm just saying I didn't hear it.

George G. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

Tanya C. 
Rating:
5.0

Excellent storage and great service. Great people.

Matthew B.  |  Overall Experience 
Rating:
4.0

Jerome was very courteous and efficient.

Albert L.  |  First Impressions 
Rating:
5.0

The storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.

randy l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

JANAL M. 
Rating:
3.0

When I arrived they did not have my reserved 10 foot truck so I took a 15 foot truck! I lucked out because it was the only truck they had. On a positive note, the truck came with a ramp! I only got charged for the 10 foot truck and received additional free miles!

Sheri-Ann M. 
Rating:
4.0

You need more help on Saturday mornings.

DUANE B. 
Rating:
5.0

No improvements needed. Your system works good from vehicle checkout to return.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
5.0

Nothing to improve. The staff was very helpful, polite, courteous. I would highly recommend this company to everyone.

shawn H. 
Rating:
5.0

Customer did not leave a comment.

Cathy G. 
Rating:
1.0

Terrible experience with the person at the store

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
5.0

U-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.

albert l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brent R. 
Rating:
5.0

Employees were sooo friendly and helpful, but none were wearing masks. I was disappointed to see this at your Mankato location, when all the employees at the Lyndale Ave. S location were wearing masks. Your company website has detailed information regarding your concerns about the pandemic and insuring you're following best practices to keep everyone safe, but clearly this is not a consistent policy. Please, please, PLEASE do better in this department, Mankato! Thank you!

Jennifer H. 
Rating:
5.0

Na

Michael R. 
Rating:
5.0

Extremely happy with the entire experience! Thank you.

Amy W. 
Rating:
4.0

Customer did not leave a comment.

Jill M. 
Rating:
5.0

great service

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

Everything as good.

Rudolf S. 
Rating:
5.0

Another excellent experience with this UHaul location. The truck was clean and ready to go. Staff were even on-site and offering help before the store opened. I used the app to pick up and drop off outside of store hours. That worked well. It requires a LOT of info, but hey, they are letting you drive off with their truck, so that makes sense.

Cynthia J. 
Rating:
4.0

Customer did not leave a comment.

Vonda S. 
Rating:
4.0

Customer did not leave a comment.

Beth M. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

LEANN E. 
Rating:
4.0

Customer did not leave a comment.

Brittany C. 
Rating:
4.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Nothing. Jerome is excellent with customers. Will do business there in the future and recommend to others.

thomas W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

juan E. 
Rating:
1.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

They were able to get me what I needed with a helpful smile and I plan to rent from them again in the future.

James Y. 
Rating:
3.0

Personally did not like location because it was far and many round abouts in truck were uncomfortable. Cab smelled, fairly clean but truck has damage prior to rental and during return, employee questioned if I had done it.

SKYLER S. 
Rating:
5.0

I have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!

SUE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

There was no box trailer available on the day I had reserved it for as someone had not returned one. This did cause a problem because we had lined up people to help us move on that day. Trevor Tomlinson was very helpful and went above and beyond to make up for that inconvenience. Because of his efforts, we will rent with haul again.

RACHEL C. 
Rating:
3.0

Have more workers- spent over 30 min in line waiting for my rental. The contactless check in is a waste of time if you still have to go in to do everything anyway.

Raymond B. 
Rating:
4.0

Work on improving online returns Clone Jerome. He is a rare gift in this chaotic world

ROSEMARY B. 
Rating:
5.0

When I came to pick up, one gentleman was on Joe, a football player at the College and especially shart customer service rep and tech. When returning on 10/4, he and a teammate were really busy, however, a couple of techniques they employed made short wait times, and expedited, rental payments, equipment, and drop-offs simultaneously. All team members should be trained as well. As a program analyst, I think their ability to innovate during these high volume times, enabled the 6 -8 people serviced in the 15 minutes I was on the grounds.

EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Kayla D. 
Rating:
1.0

The gentleman did not have a mask on at all and never put one on. He was breaking the law.

MICHAEL S. 
Rating:
1.0

One employee was great. Other was maskless. Was agitated and angry when told MN requires masks indoors. Never put one on. Line of approx ten people all masked. I DO NOT WANT THIS PERSON FIRED! I want this on the place of business, allowing an environment where this employee felt it was okay to not wear a mask. This is on them, not the dude who was maskless.

THOMAS N. 
Rating:
5.0

The agent handled the paperwork and hooked up the trailer. He helped me check the lights and I was ready to go. Very pleased with the process and the staff.

STEPHAN D. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D. 
Rating:
1.0

When arrived quickly went to get the trailer I reserved. Then the trailer was not in working order once hooked up. Switched to another trailer and it took an hour and a half to get out and on my way. The return was quick and easy but I was put way behind schedule wasting an hour and a half getting the trailer.

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

CARMINE G. 
Rating:
3.0

Customer did not leave a comment.

Zeccheus Z. 
Rating:
1.0

I would rate a 0/5 stars! Terrible scammers - beware. They charged nearly $300 for a scrape on the vehicle that we did not cause. Their vehicles have plenty of scrapes on them, but they choose to take a picture of one and attach a big bill to your credit card. No employees were wearing masks and were smoking inside. Terrible business!

Mark G. 
Rating:
4.0

Drop your rates for one way hauls.

ALAN H. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

That would be tough. Pulled in and they unhooked it and I drove off. Very quick and easy.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

DEBRA M. 
Rating:
5.0

The directions for mobile checkout were a bit confusing. Could I checkout ahead of time or was I supposed to wait until I was at the location? Then taking pictures of ID's On-site was difficult to get good pictures of ID. I ended going inside and checking out in person and got great service. Drop off was a piece of cake. Thank you, a very good experience overall!

richard S. 
Rating:
5.0

Customer did not leave a comment.

Erik H. 
Rating:
3.0

First, the good: Dropping off the vehicle couldn't have been easier. Took all of 2 minutes. Well done. The bad: Picking up the vehicle was HORRIBLE. I used the online app to do this; had to take pictures of my face, drivers license, AND list another person who could "vouch" for me (warning: they WILL call this person, so warn them that they're going to get a cold call from U-HAUL, even if it's late at night or early in the morning). LOTS of steps to go through for this, so be aware. Also, you need to know that you're doing all of this, only to find out that the LAST STEP is to have to GO INTO THE BUILDING to GET THE KEY!! Why not just go in to begin with? I'll tell you why; U-HAUL wants YOU to do all the work, making it easier for them. Making matters worse, while I was fiddling around with doing all that on my phone app, 2 different customers came and went directly into the store and got in line. When I went into the store to just pick up the key, guess what? I HAD TO GET IN LINE to get the key. I could have (SHOULD have) just went and got in line to begin with. Additionally, when I finally DID get to the front of the line, the worker told me that I'd been given the wrong vehicle (how the heck does that happen? Isn't the app using their system?); the one they had assigned to me had to go out at 7 am the next morning; I'd reserved it for 24 hours, so was supposed to have it back by 1 pm the next day, not 7 am. "Luckily" (according to the man at the desk), they had another truck on the lot that he could switch me in to. I asked why they couldn't just give the person picking the other truck up at 7 am the next day THAT truck, so that I wouldn't have to fill out more paperwork...he gave me a shrug and told me that's how it is. At this point, I was done, and just wanted my truck (I'd wasted over 45 minutes of time that I should have been moving stuff already...workers sitting at my house getting paid for doing nothing while I dealt with U-HAUL). I should point out that the actual human beings that I dealt with at this location were all nice people; they just seemed to be handcuffed by U-HAUL's system. Bottom line; DON'T USE the phone app to do this. You'll spend a lot of time doing it, have to have a friend/family member get a phone call no matter what time of day or night, and then you'll have to GO IN TO GET THE KEY anyways. The time you spend doing this allows others to simply go and get in line in front of you.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

Thanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Thank you!

HUbert E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

ron V. 
Rating:
4.0

Jerome is essential, very knowledegable and helpful. Thank you Jerome.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Renea K. 
Rating:
1.0

The store was supposed to open at 9am. No one got there until 9:45 am. People schedule and plan things according to that, because of that person being late to open it put myself and quite a few other people way behind, made for a big inconviemece! This is not the first time this has happened at this location either, last time the guy opening showed up over an hour late!

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN F. 
Rating:
5.0

This facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.

Shirley m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

The person I worked with was named Jerome and he went way above and beyond what I ever expected. This was the by far the best customer service experience I have ever had anytime, anywhere!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

NEIL H. 
Rating:
5.0

Excellent service. Everyone knowledgeable and very friendly! I would definitely recommend this service. It made our move easy !

Cynthia B. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
4.0

I rented an appliance dolly and received a regular dolly which was not of use to us.

Brenda L. 
Rating:
3.0

The employees need to wear face masks in the building!

Zach W. 
Rating:
5.0

Customer did not leave a comment.

Johnathan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta S.  |  First Impressions 
Rating:
5.0

Clean, safe, secure. Friendly helpful staff.

JOHN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Payton A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Y.  |  Overall Experience 
Rating:
5.0

Everything was great. Would definitely recommend to others.

Sam B.  |  Overall Experience 
Rating:
5.0

Very amiable and helpful agent.

Anthony A.  |  Online Move In 
Rating:
4.0

Jerome and the new trainee were very friendly and helpful

Jacob R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
1.0

I reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!

Reagan F.  |  Overall Experience 
Rating:
5.0

Indoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Climate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.

albert l.  |  Overall Experience 
Rating:
1.0

Worker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in . language of workers need to improve! Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!

cindy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NERISSA w.  |  Overall Experience 
Rating:
4.0

Jerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.

Janice K.  |  Overall Experience 
Rating:
4.0

All good

bart t.  |  Overall Experience 
Rating:
5.0

Been long term customer and always friendly and very helpful

Paul O.  |  Overall Experience 
Rating:
4.0

Might be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.

SHELLI F.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Don R.  |  Overall Experience 
Rating:
5.0

I never had any issues

Alysia T.  |  Overall Experience 
Rating:
5.0

I found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.

James B.  |  Online Move In 
Rating:
5.0

They are very helpful and friendly.

Don R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bailee f.  |  Overall Experience 
Rating:
5.0

Friendly staff appreciate all there help

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie B.  |  Online Move In 
Rating:
5.0

Customer service was very friendly and helpful explaining policies and procedures for renting a storage unit.

brad b.  |  First Impressions 
Rating:
4.0

Great customer services

Sarah A.  |  First Impressions 
Rating:
5.0

Very helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!

Richard W.  |  First Impressions 
Rating:
5.0

thank you

Jenny N.  |  First Impressions 
Rating:
5.0

Nice Facility

Randy A.  |  Overall Experience 
Rating:
4.0

We had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morning

MATTHEW M.  |  First Impressions 
Rating:
5.0

Quick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!

Steven A.  |  First Impressions 
Rating:
4.0

Nice clean facility with a staff who went above and beyond to accommodate my needs.

ANDREW L.  |  Overall Experience 
Rating:
5.0

Great staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!

Deb L.  |  Overall Experience 
Rating:
4.0

concrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star location

Paul B.  |  Overall Experience 
Rating:
4.0

Had to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awk

diane a.  |  Overall Experience 
Rating:
5.0

The gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. Renita

Renita T.  |  Overall Experience 
Rating:
3.0

Young man registering me had trouble getting the correct name to show on receipt and order.

David O.  |  First Impressions 
Rating:
5.0

This was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.

Kristin T.  |  Overall Experience 
Rating:
4.0

Need more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.

Amy S.  |  Overall Experience 
Rating:
5.0

Friendly,

Michelle O.  |  Overall Experience 
Rating:
4.0

Very, helpful and friendly staff.

Billy E.  |  Overall Experience 
Rating:
5.0

Jerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were met

Cynthia O.  |  Overall Experience 
Rating:
3.0

The waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easier

GOHI D.  |  Overall Experience 
Rating:
3.0

No comments

Hassan H.  |  Overall Experience 
Rating:
3.0

I was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind me

Alyssa C.  |  Overall Experience 
Rating:
5.0

The facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences ever

Gary H.  |  First Impressions 
Rating:
5.0

Lots of room to maneuver vehicles between buildings. Well lit facility.

kelly d.  |  Overall Experience 
Rating:
5.0

Friendly staff, accommodate our storage needs

Michelle O.  |  First Impressions 
Rating:
5.0

First off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!

Mallory M.  |  First Impressions 
Rating:
5.0

Polite and very professional staff! Clean storage area and excellent service.

Alicia A.  |  Overall Experience 
Rating:
5.0

Quality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.

Troy P.  |  First Impressions 
Rating:
3.0

Price was a bit to much for a storage unit. If corporate lowers prices, I’d be more than happy to come back.

Kyra N.  |  Overall Experience 
Rating:
5.0

I worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.

Terry H.  |  Overall Experience 
Rating:
5.0

it was awesome doing business with uhaul.

Jenny N.  |  Overall Experience 
Rating:
5.0

Thank you

RUTH N.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful!

carla W.  |  First Impressions 
Rating:
2.0

Did not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service

susan q.  |  First Impressions 
Rating:
5.0

I am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.

Terry H.  |  Overall Experience 
Rating:
5.0

The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied

dea k.  |  First Impressions 
Rating:
4.0

Nice place with easy access

George J.  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.

leon l.  |  Overall Experience 
Rating:
5.0

Just couldn’t afford it at the moment and moving cities. Loved the customer service!

Alex N.  |  Overall Experience 
Rating:
5.0

My overall experience was wonderful!

JOHN M.  |  Overall Experience 
Rating:
4.0

Staff is knowledgeable and always willing to help, Thank you!

Darrell D.  |  Overall Experience 
Rating:
5.0

Clean, friendly, knowledgeable, secure.

Karen W.  |  First Impressions 
Rating:
5.0

Well ran , helpful.

Constance D.  |  First Impressions 
Rating:
4.0

At times the card reader did not work this winter and that was a pain.

bob b.  |  Overall Experience 
Rating:
5.0

Excellent experience. Helpful, qualified, and friendly.

Michale L.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Allison H.  |  First Impressions 
Rating:
5.0

Super helpful and easy to get signed up. Jerome was awesome!!!

mary z.  |  First Impressions 
Rating:
5.0

amazing facility! Clean, well lit, and an awesome staff. Keep up the good work.

Tina Y.  |  Overall Experience 
Rating:
5.0

The blonde woman who helped me at the desk was so nice and helpful

Chloe N.  |  Overall Experience 
Rating:
3.0

My items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.

zach h.  |  Overall Experience 
Rating:
5.0

Jerome does a good job at Mankato UHaul!

Eric O.  |  Reservation 
Rating:
5.0

Great customer service!!!

hannah s.  |  Overall Experience 
Rating:
5.0

If we need short term (or long term) storage, you will be my first choice. I had a great experience!

sam m.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

Sara B.  |  Overall Experience 
Rating:
5.0

Climate controlled storage was great and the staff was always helpful.

Benjamin K.  |  Overall Experience 
Rating:
5.0

Everyone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.

jon m.  |  Overall Experience 
Rating:
5.0

Great place!

Judy T.  |  Overall Experience 
Rating:
5.0

Staff was helpful and professional from start to finish!

Karen J.  |  Overall Experience 
Rating:
5.0

Great service.

indrajee w.  |  Overall Experience 
Rating:
5.0

Very friendly

jeff f.  |  Overall Experience 
Rating:
5.0

Great service and friendly staff

Jennifer C.  |  Overall Experience 
Rating:
4.0

Restricted hours were irritating. All your people were great!

Deb L.  |  Overall Experience 
Rating:
5.0

We had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.

KAREN M.  |  Overall Experience 
Rating:
4.0

Fine except customer service people were too few.

michael j.  |  Reservation 
Rating:
4.0

Well done, thank you for this opportunity to be efficient, safe, and cost effective.

Cecilia W.  |  Overall Experience 
Rating:
5.0

Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..

Stephen G.  |  Reservation 
Rating:
5.0

Fast and friendly service.

Russell H.  |  Reservation 
Rating:
5.0

Only issue was they read

Catherine S.  |  Overall Experience 
Rating:
5.0

Thank you for all your good customer service.

Pennie t.  |  Overall Experience 
Rating:
5.0

We've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NA

Jack R.  |  Overall Experience 
Rating:
1.0

Worst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!

corey o.  |  Overall Experience 
Rating:
5.0

Very easy to work with. Pleasant people with the willingness to help.

Kevin H.  |  Overall Experience 
Rating:
5.0

All was excellent

Audrey R.  |  Overall Experience 
Rating:
5.0

Very clean and easy access to the unit even on the top floor!

Catherine S.  |  Reservation 
Rating:
1.0

According to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from you

Sonya N.  |  Reservation 
Rating:
5.0

Fantastic business

chad s.  |  Overall Experience 
Rating:
1.0

Terrible

Makayla R.  |  Overall Experience 
Rating:
5.0

Among the very best Storage Facilities I have encountered.

Carl W.  |  Overall Experience 
Rating:
4.0

When moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.

Trisha T.  |  Overall Experience 
Rating:
5.0

Personnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the cost

Susan M.  |  Overall Experience 
Rating:
5.0

Worked well for our needs, nice climate controlled storage.

Michael C.  |  Overall Experience 
Rating:
1.0

You are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.

Loralea B.  |  Overall Experience 
No reviews have been submitted for this location.

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