Customer Reviews for U-Haul Moving & Storage of Mankato

4,278 reviews

1721 Madison Ave   Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

(507) 345-1044

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(507) 345-1044

1721 Madison Ave
Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I feel this is a real nice helpfull place

CYNTHIA S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LUTHER R. 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  First Impressions 
Rating:
2.0

The GM and his staff are so helpful and kind. Fantastic.

JULEE K. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

SERGIO S. 
Rating:
5.0

Great experience

TIMOTHY W. 
Rating:
5.0

55 years old used U-haul my hole always happy with them, thank you

DAVID S.  |  Overall Experience 
Rating:
5.0

Keep it going Good service

JEEVAN J. 
Rating:
5.0

Great service!

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Jerome is the best employee your business could ever have. I've worked with him off and on for over 10 years. He's always friendly, dedicated, efficient, hard working and kind. You are lucky to have hm.

DEBORAH W. 
Rating:
5.0

The online check-in is a little slow but I got it done and it did save time.

Gregory H. 
Rating:
5.0

Jerome is an amazing employee. You are lucky to have him. He is always professional, extremely efficient, dedicated and friendly. I highly recommend his location to all my friends and family.

DEBORAH W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
1.0

Ordered equipment was unavailable at requested location. Customer service was not accommodating despite scheduling moving help.

JORDAN R. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
3.0

Hire some staff.

PAUL R. 
Rating:
5.0

Nothing!

SHARON R. 
Rating:
5.0

Nothing!

SHARON R. 
Rating:
3.0

Slow and unfriendly to me, but sure had a conversation with the co-worker while she should have been checking in my return. I was charged an “overtime” penalty even though I was pre-arranged to return at 5:00pm.

Susan C. 
Rating:
4.0

Customer did not leave a comment.

Kathleen S. 
Rating:
4.0

When the insurance was sold to me for $30 the clerk said that I would get a partial refund if I didn't keep the trailer for all three days. When I returned the trailer I asked about that partial refund and was ignored

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

MARY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUAD M. 
Rating:
5.0

The Mankato staff worked hard to help me when my personal trailer broke down and I needed one right away without a reservation THANKS...(Would like to see the OPEN TRAILERS also be available for ONE WAY.. not just in-town)

GREG M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

The tech here was going to replace the light & the bald tires, but not sure just firing a couple of tires onto the unit I was towing is going to fix the problem.

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

TARA B. 
Rating:
4.0

Have the equipment in the location it was rented from. Had to drive 45 minutes away to get the trailer.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT D. 
Rating:
4.0

The manager was alone in the store, and made for a long wait both picking up and dropping off the truck. He was working hard and friendly, but just needed another employee. The experience was overall good.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

MARY L.  |  First Impressions 
Rating:
5.0

I continue to return to Uhaul because of their great service and variety of sizes of rental unit trucks and trailers. I have not been disappointed with the help I receive each and every time. A+ in all areas.

KIMBERLY R. 
Rating:
5.0

This was my second trailer rental from this location in a couple months and both were excellent. Everyone I have interacted with has been very friendly and helpful. Keep up the great job!

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

SHARON R. 
Rating:
5.0

Customer did not leave a comment.

Salvador B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
4.0

It was too far from the twin cities that I needed to travel to get the trailer.

DAWN P. 
Rating:
5.0

Great customers service.

ANDREZ F. 
Rating:
5.0

All was great. Tank you

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Great customer service, fast service and good people persons.

YUSUF M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
3.0

Employee said I could hook up trailer and he would come out and check to make sure everything was OK. He never came out, thankfully another nice employee came out after I went back inside and explained the situation.

ROGER A. 
Rating:
5.0

A+++

DEAN D. 
Rating:
5.0

Jerome Fehn is a very good employee.....he is an unusually great at customer service and accommodation. Thanks again Jerome.

Candace C. 
Rating:
4.0

Customer did not leave a comment.

Josh W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

KENT S. 
Rating:
5.0

Very Professional and Attractive ( Customer Facing ).

Ty W. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

the truck's front wheels were out of alinement, so as you were continually rocking the steering wheel back and forth. other than that the truck was clean.

SELMER I. 
Rating:
5.0

Customer did not leave a comment.

BRUCE R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

You all were so helpful and nice. Thank you

MICHELLE ERIN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARISELLA R. 
Rating:
3.0

Confirm cleanliness of the rental.

Francisco T. 
Rating:
4.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Shelly S. 
Rating:
3.0

The only bad thing is that I moved out, your employee even helped me move but I got charged and a pre-lien was put on. James remembered who I was and removed it though.

Joye R.  |  Overall Experience 
Rating:
5.0

Nothing to improve. Excellent customer service and hitch installation!

Kim D. 
Rating:
5.0

Jerome is ALWAYS smiling and kind. Even with snarky people. A year or so ago, I was going through a very tough time. I disagreed with something that was completely out of anyone's control. I behaved snappy and very rude. Jerome never changed his demeanor and NEVER reflected it back at me. Perfect customer service skills. He is thoughtful and always consistent. He attempted to look at things from my point of view and handled things perfectly. I came back and apologized to him. He was very receptive and kind to me. I will always want to do business at this location for my storage and hauling rental vehicles because of Jerome. He is the best!

Faith P. 
Rating:
5.0

Nothing - Thanks to the friendly staff.

Dean R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE E. 
Rating:
4.0

Customer did not leave a comment.

kyle v.  |  Overall Experience 
Rating:
5.0

Jerome continues to present Outstanding Customer Service !!! Both of the Pick-Up // Drop-Off Locations have very likely "spoiled" me as to what all U-Haul Locations / Businesses should be like. Both of these Facilities and Personnel represent the U-Haul Brand WELL.

TY W. 
Rating:
5.0

This is the third time I have used U-Haul storage and they are great to deal with!

Randell k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Not having the truck parked so close to the neighboring vehicle would have made the pre-inspection easier.

JACK B. 
Rating:
5.0

Great customer service - very helpful!

CRYSTAL B. 
Rating:
5.0

Very Professional & Impressive Facility... that showcased the U-Haul Brand. Very Customer centric ergonomics that connect to the Customer... ( Examples were Showcased by Storage Units to see & compare sizes, lots of Pics of Truck Sizes, etc. ). The facility just seemed to connect to the Customer... to encourage the Customer to connect to U-Haul. That... is the "Game".

TY W. 
Rating:
5.0

Nothing. The employee that helped me during pickup and drop off was very friendly and professional. The best experience I ever had at a U-haul location.

Scott H. 
Rating:
5.0

Great Job

James M. 
Rating:
3.0

Received containers a day late and delivery and pick up at end location was late because of being under staffed and waiting for moving truck to use to move Uboxes. Communication on delivery and pick up was bad

Kristy B. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
3.0

Sign posted showing entrance to sales office. More workers. Very long wait time for a reserved trailer.

LINDA M. 
Rating:
5.0

Was impressed with the service I received picking up the truck and the vehicle was clean, in good shape and ran well!

Doug L. 
Rating:
5.0

The gentleman who helped us was a real pro! He knew his trucks and his UHaul business very well. Friendly, helpful and extremely efficient!

Randy M. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Thank you. We had a great experience

OLUWASEUN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEILA P. 
Rating:
3.0

I had never driven a truck before. I wish someone would have given me an overview of the controls.

THOMAS M. 
Rating:
3.0

Customer did not leave a comment.

A. L. R. 
Rating:
5.0

Customer did not leave a comment.

MELANIE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Quick and easy check in process. Very professional again.

jarrod R. 
Rating:
5.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

All three employees I dealt with were friendly and helpful. Made my day easier, thanks.

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

polite and friendly plus having done a perfect job.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Adam V. 
Rating:
4.0

You could give more managerial control and decision-making power to the woman who runs the store in the afternoons. She is organized, knows what needs to be done and knows the difference between urgent and important. And she is able to be personable while doing all of it.

BARRIE E. 
Rating:
4.0

Customer did not leave a comment.

CATHLEEN L. 
Rating:
3.0

Customer did not leave a comment.

Julie R. 
Rating:
4.0

Customer did not leave a comment.

MIRANDA K. 
Rating:
3.0

Customer did not leave a comment.

ELAINE M. 
Rating:
5.0

Everything was great

Troy S. 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Martin T. 
Rating:
5.0

Jerome was very helpful and provided a great customer experience.

JEREMY B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

chris or tedon Z. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
3.0

Customer did not leave a comment.

Jody R. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
2.0

Guy at counter I tank top went on and on about his love for trump. I felt very uncomfortable. I was in a hurry and it was really inappropriate.

BILLIE B. 
Rating:
2.0

The truck was on empty, dirty inside and out and the air conditioning was broken!!

Shannon H. 
Rating:
5.0

Jerome was very kind , helpful and explained everything to us I would recommend him to everyone.

Lisa k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SKYLAR K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randell k.  |  First Impressions 
Rating:
1.0

No one was working at the u-haul facility at my appointment time. I showed up at 10am to not have a single worker show up till 11:40am.

Carter B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR L.  |  First Impressions 
Rating:
5.0

The people there were great

FRANCES B.  |  First Impressions 
Rating:
2.0

Only upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don’t know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointing

Nicholas R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey T.  |  Online Move In 
Rating:
4.0

Jerome was very courteous and efficient.

Albert L.  |  First Impressions 
Rating:
5.0

The storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.

randy l.  |  First Impressions 
Rating:
5.0

I have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!

SUE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta S.  |  First Impressions 
Rating:
5.0

Very helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!

Richard W.  |  First Impressions 
Rating:
5.0

thank you

Jenny N.  |  First Impressions 
Rating:
5.0

The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied

dea k.  |  First Impressions 
Rating:
5.0

Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..

Stephen G.  |  Reservation 
No reviews have been submitted for this location.

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