Customer Reviews for U-Haul Moving & Storage of Marshalltown

551 reviews

1720 S Center St   Marshalltown, IA 50158

(641) 752-9466

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(641) 752-9466

1720 S Center St
Marshalltown, IA 50158

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Naomi I. 
Rating:
5.0

Customer did not leave a comment.

Greg F.  |  First Impressions 
Rating:
5.0

Everything was as planned, except for the late fees. I thought I was on month-to-month. The drive-in door didn’t always work.

karen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Juan M. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Service was great thanks

larry M. 
Rating:
3.0

Customer did not leave a comment.

Ezequiel R. 
Rating:
3.0

Not very friendly

Daniel S. 
Rating:
5.0

My experience with U-Haul storage was very good, the staff were very friendly and helpful and the storage units were clean and secure. Thank you very much!

dave w.  |  Overall Experience 
Rating:
2.0

The storage units are very small for the price you charge. I had a 5×10 for $75 and I have a 10×12 for $50 somewhere else.

Samantha D.  |  Overall Experience 
Rating:
5.0

Young man who works there went out in pouring rain to hook up the trailer. Also checked all the trailer lights. Job well done

CLAIR W. 
Rating:
4.0

Customer did not leave a comment.

Suzan B. 
Rating:
5.0

Both young men I who assisted me at Saturday pick up and Sunday return were knowledgable and helpful, great to do business with them. The vehicle was clean, fuel efficient and the perfect size for my move.

Cherie W. 
Rating:
5.0

Great job!

Wendy H. 
Rating:
4.0

Some lights were out over units. (Hard to change if occupied I understand.) There are roof leaks. Fortunately none of my things got wet. Overall, nice set up. Thank you! 👍

Lester B.  |  Overall Experience 
Rating:
4.0

Have the agent tell you BEFORE you load the truck from their units that the previous renter of the truck said it had a irritating noise in cab and a vibration - but said they didn't hear it. Well, it did have an irritating noise for 1200 miles along with the vibration at 55 plus mph.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

TRISHA W. 
Rating:
5.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

The unit I rented is too small for what I need so I will be upgrading soon so that way I have enough space.

Samantha D.  |  First Impressions 
Rating:
5.0

The general manager was excellent

tom E. 
Rating:
4.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Easy rental process and experience - will use again.

jeff M. 
Rating:
4.0

We didn’t have light above our storage unit when we unloaded it. Made it hard to see. Other than that, everyone was great. Good experience overall for the last two years! Bob Moore

ROBERT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRISHA W. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Heather S.  |  Online Move In 
Rating:
5.0

Very professional very friendly

John H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kendra S.  |  Online Move In 
Rating:
5.0

NA

Rick F. 
Rating:
3.0

No sign telling me to park.

Robert B. 
Rating:
5.0

Best customer service I have ever experienced at U-Haul.

Lorrie R. 
Rating:
5.0

Buy 15 ft. moving trucks with cruise control

tim p.  |  First Impressions 
Rating:
5.0

We were very pleased and impressed. Will definitely use again and recommend

Pam R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tami M. 
Rating:
1.0

I would never use the Marshalltown old smart site again. Manager rented me a trailer to move a utv that I couldn't fit the utv in. Even though it was over sized for the utv, the gate was to narrow to drive through. When I asked for at least partial refund was refused, he couldn't remember renting me the trailer for that use...it's on the computer. Never, Ever again!

tim H. 
Rating:
2.0

Trailer wiring harness was mangled and wrapped in electrical tape when I picked the trailer up. Blew multiple fuses in my vehicle while trying to track down the problem. Eventually unwrapped the electrical tape and found the source. Had to cut out the bad section of wires and splice everything back together, problem solved. Except it cost me 2 hours on the day that I was supposed to be packing and moving. Asked for some money to be refunded for my trouble and was told since I didn't report it at the time (which would have taken even more of my time) I can't get a refund. Will be sharing this awful experience with everyone I know.

Michael A. 
Rating:
4.0

Helpful location. Checked lights before I left and determined license plate light was bad and changed out.

Phil H. 
Rating:
4.0

Customer did not leave a comment.

Karla G. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

VAN RO C. 
Rating:
4.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hannah w.  |  Overall Experience 
Rating:
5.0

Very nice and friendly staff very easy to get in and out unload

Julie G.  |  Online Move In 
Rating:
3.0

The store was staffed with one person on a busy Saturday morning near the end of the month when activity was high. I stood in line for 20 minutes with four others waiting for the staff to come in from the parking lot where he was working with another customer. I returned my rental early, but still received a call 30 minutes after it was due asking where it was. The company needs to be more organized and staff at least 3 employees at a time to effectively help customers.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Julie G. 
Rating:
5.0

The staff was so friendly and helpful. They were patient and accommodating. What a great blessing to have excellent help and customer service. Like talking to family. Thanks TeamUhaul and God bless you!

BEV F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG J. 
Rating:
5.0

The units have continuous climate control, lighting, privacy and security. Various sized units to satisf all needs.

James P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tonya O. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
1.0

Better customer service, dont make your customers work for you by taking a truck to a different location because the one i need is full i will never use this company again…Penske only from now on!

tanner H. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

The price

Benito T. 
Rating:
2.0

I dropped the trailer off after hours and the online drop off went smooth. I was very upset the next day to find out my supposed $116 bill that I signed for when i picked the trailer up had grown to $280.00. Husband called the Marshalltown location just to find out the wrong trailer # had been put on my paper at pickup. Supposedly they are fixing it at the Marshalltown location but will see what the charges are when all this BS is done.

ASHLEY M. 
Rating:
5.0

Customer did not leave a comment.

Derek L. 
Rating:
5.0

The representatives at this center were patient, cooperative, and helpful throughout the process. On the pick-up day, they were very busy yet gave each costumer their time with a smile. Thank you Marshalltown, IA U-Haul!

Margaret S. 
Rating:
5.0

I was so impressed at cleanliness and convenience

Pam R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander V. 
Rating:
5.0

Great staff, very helpful & respectful always.

Marcos R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

The guy Cayne was awesome. He made our whole experience easy and explained everything clearly to us. Made us feel like he really cared.

Ana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana A. 
Rating:
5.0

2nd time renting the trailer in two weeks. Great experience both times.

ROBERT S. 
Rating:
5.0

Juan was very friendly and helpful, made it a great experience.

Mike M. 
Rating:
5.0

Super easy to find

Michele S. 
Rating:
5.0

Store is very clean - the young man that helped us was great. Friendly and helpful.

Bruce B. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
2.0

I was scheduled to pick up the uhaul in Iowa city at 9:00 am and was called the day of at 7:00am to say there was not a truck available. Extremely poor customer service !

Erika B. 
Rating:
5.0

Customer did not leave a comment.

Lorna M. 
Rating:
5.0

Everything was good

Carlos D. 
Rating:
1.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
4.0

When you say we going to add 30 extra miles add them don't try playing it off as no you only have 50 miles try charging the card extra money when it wasn't necessary

Anthony B. 
Rating:
4.0

Was charged more than we were told. However, it was easy to use and got the job done.

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
4.0

Customer did not leave a comment.

Araina J. 
Rating:
4.0

The cargo van I rented had animal hair in the driver and passenger seats and also in the cargo area. A quick vacuum would have probably taken care of the hair. The vehicle also smelled like livestock. Other than those issues our experience was good.

troy D. 
Rating:
5.0

The service was wonderful and the representative was very kind and informative. The links are so wonderful and easy to use. Overall great service!

Sharon B. 
Rating:
4.0

Let customers know what to do about if you need to call or wait for someone to show up to decontaminate and turn in the truck. It was very unclear so we just sat there for a while.

Abigail D. 
Rating:
4.0

Customer did not leave a comment.

Hannah w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

Customer did not leave a comment.

Amanda W.  |  First Impressions 
Rating:
5.0

Always great!

Diego F. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Brain E. 
Rating:
5.0

Customer did not leave a comment.

JERRIE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina K. 
Rating:
4.0

The only problem is I went in by 8am on June 30th and spoke with Juan. Everything was paid for. Dropoff location in Coralville Iowa, miles allowed, dolly and rugs for packing were all confirmed. My husband was just supposed to come in at 11am and have then copy his drivers license. He went in and had to wait for over a half an hour. The girl could not find the reservation, tried to add insurance and changed the drop off location to Cedar Rapids.

David A. 
Rating:
4.0

I was over charged. They didn't adjust the charges.

Judy J. 
Rating:
5.0

The staff at Marshalltown IA was great when we made the reservation a month before we needed it and when we picked it up as well. The dealer in Sioux Falls SD we dropped it off at was great. I have dealt with the Sioux Falls location for many years and will again when we need a UHaul.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Long wait time to return.

julie E. 
Rating:
1.0

Reserved online to pickup in ANKENY. And location prefernce. If there was no trailer I wanted at this location it should have gave me options. Vs getting a call 2 days prior.

Todd T. 
Rating:
5.0

Really appreciate everything about the facility. One thing to fix is that the back side outside intercom does not work. Otherwise was a great experience renting space!

Kristin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
4.0

Customer did not leave a comment.

Debra M. 
Rating:
3.0

Customer did not leave a comment.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

Kyndal M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gene K.  |  First Impressions 
Rating:
4.0

Needed to find the key box, would have liked instructions on where to put them.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Harlan H. 
Rating:
3.0

No one seemed to know anything. Was told I had a 100 deposit only got 60 and still yet to receive that. Not helpful at all.

sara W. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

I had a flat on a trailer. The marshalltown store and corporate were amazing in getting me taken care of and follow up. Will use again!

Jesse S. 
Rating:
5.0

booking the rental was a little bit difficult, I live in marshalltown wanted to rent from Marshalltown store unable to do so on line tried calling the store, ended up going in in person then everything went well from there I will be renting a van several times a year

Jared W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Harlan H. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Great Facility, Juan is very helpful and friendly. Give him a raise :)

Carey P. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Carey P. 
Rating:
5.0

Why in the world would you not let me have the trailer for a third day? It really pushed us to exhaustion. No one else was renting it on the third day it just sat there. I had it rented at the local level then I got a call from higher up taking the third day away because they wanted it available in case someone wanted it for the weekend I wanted it ! What do you care who rents it? The whole thing was just bureaucratic nonsense instead of common sense! Taking more money from me the original renter would be the same money as renting to a phantom new person who never appeared anyway! Stupid!

Conni D. 
Rating:
2.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

deb K. 
Rating:
4.0

The young man who pulled my reservation, Juan Velez, did an excellent job of customer service and was very courteous. He was the only one on duty and I felt bad for him because the keys for the truck I was assigned were missing. Someone failed to make a note in the U-Haul system that the truck was out of service. Juan was the only person on duty and the phones kept ringing and people were coming in for service. He maintained his composure, but the stress was unwarranted. U-Haul needs to have two people staffing the facilities to help with customer service. There is no quick way to rent a truck, no matter what U-Haul advertises. It takes time, so please get more help in your centers so people like Juan don't have other customers blaming him for it taking so long to buy boxes. He did a FANTASTIC job and deserves recognition for his work.

Shelly M. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Just keep doing what you are doing. Top Notch

robin C. 
Rating:
5.0

Excellent customer service. Easy to pick up trailer, easy to drop off at same location the next day. Only issue was that the door spring apparently sprung while I was using it and could only close the back door about two thirds of the way on return trip home due to sprung tension cables catching on rollers. Used bungee cords to keep it partially closed. When dropping off, Uhaul employee said no problem, we'll get it fixed. Overall, great experience except for the door which thankfully closed part way keeping large items inside while traveling.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Greg N. 
Rating:
5.0

Awsome Folks!! Work with you in a time of need.

VICTORIA W. 
Rating:
1.0

Having personal with a better attitude

ruben J. 
Rating:
5.0

Customer did not leave a comment.

marcy E. 
Rating:
5.0

Staff friendly and courteous. Made for eat pick up and drop off.

Dallas B. 
Rating:
5.0

Both gentlemen working were polite and very helpful.

Dawn R. 
Rating:
4.0

It ended up costing me 60 dollars to go 80 miles

Ruby S. 
Rating:
3.0

Customer did not leave a comment.

SEAN S. 
Rating:
4.0

No carts over in the area of my unit. And mouse traps in unit. Also 1 garage door sensor isn't working, tried twice.

Mathew N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEE NANCY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trent M.  |  Online Move In 
Rating:
5.0

Manager Chris Hill was great. Very personable and helpful.

Joseph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tami K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jess A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felipe s.  |  Overall Experience 
Rating:
4.0

I wish the storage spaces were a little larger for the prices that UHAUL charges. I used to have a storage shed that was 15x18x20 and it cost me $80 plus tax and I had 24 hour access but there was very little security with those sheds and there weren't any available to me at this time. However, I am very satisfied with UHAUL's security. I just wish the shed's were a little larger.

randi M.  |  First Impressions 
Rating:
4.0

None

Benjamin W.  |  First Impressions 
Rating:
5.0

Every person I dealt with was very friendly and helpful. Great staff!

Blake R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDI D.  |  First Impressions 
Rating:
5.0

Great experience overall

Alast R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laure L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jami B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Curtiss F.  |  Overall Experience 
Rating:
3.0

Over all happy with storage service and assistance. However frustrating when garage doors won't open. And drive in area often cluttered with debris. O

Judi S.  |  Overall Experience 
Rating:
5.0

Chris was very helpful and explained everything. The drive in was great and having access to the carts was a plus!

Lane G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CODY J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wayne g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NADIA A.  |  Overall Experience 
Rating:
5.0

Very easy and did it all online!

Ramona V.  |  Online Move In 
Rating:
5.0

Very nice facility. Inside loading area was awesome! It poured rain while I look added in the dry!!

Rodney K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelli M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laure L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KAYCEE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronny M.  |  Overall Experience 
Rating:
5.0

Good service

Donna H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
4.0

Very good service and friendly staff.

James K.  |  Overall Experience 
Rating:
5.0

Chris Hall is a great manager and keeps the building looking great while taking great care of his customers.

bobbi s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tera K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill F.  |  Overall Experience 
Rating:
5.0

Employee Todd was awesome. His attention to service is beyond compare!

Randolph B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Breanna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia S.  |  Overall Experience 
Rating:
3.0

Found it frustrating that I made reservations 1 month in advance for a large storage room and was told they didn’t have any available the day I arrived. Was told there was nothing they could do and they had nothing available, waited on hold for support from office managers for 25 minutes and then magically was told, well I guess we have 1 storage unit available. Was also told garage doors open automatically, but doors did not. Had to get office workers to open doors and let us in. After that, most things went smoothly. Clean facility.

kelli h.  |  First Impressions 
Rating:
2.0

I rented a truck and unit from u guys today. I purchased the 24 hr access. Currently some of my most valuable possessions are in your truck sitting in front of the facility unattended. I'm very upset about this

BEN K.  |  First Impressions 
Rating:
1.0

It was better than most

Kathryn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dart P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
3.0

Didn't have have the lock inside the unit ready

Corinne D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Donna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  Overall Experience 
Rating:
5.0

Chris was very helpful.

KALPESH P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Earl T.  |  Overall Experience 
Rating:
4.0

Chris, Laura, and Juan have been very helpful and accommodating and I am very grateful for their efforts 😊

Rosanna B.  |  Overall Experience 
Rating:
4.0

Love that the facility is using a previous building instead of new build, climate control is great and security is too notch

KELLI R.  |  First Impressions 
Rating:
5.0

N/A

James M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mattie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dart P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
5.0

So friendly! Looks awesome inside and out!Marshalltown needs this- thank you Chris

Tracy B.  |  First Impressions 
Rating:
5.0

Very impressive facility!

Kevin P.  |  First Impressions 
Rating:
2.0

At the beginning of our experience there seemed to always be screws and nails in front of the parking lot. Seems to me the employees of this u-haul need to establish a daily routine of going around and making sure things are picked up and clean. Also we had on our day of moving out a roach came out from under a box. We now had to go through everything and make sure we were not taking with us these bad and nasty cruisers. Think if they would bomb every other month to prevent this from happening. Other than these the staff is differently helpful. Chris the manager bends over backwards in making things right. A+ in his customer skills effort. Thinking they just need to dial in the cleanliness.

JC c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Creed M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  Overall Experience 
Rating: