Customer Reviews for U-Haul Moving & Storage of Mather

Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.

Awesome customer service. Gentlemen was kind and pickup was smooth.

My boat stereo was stolen and the boat was ransacked. Obviously not secure.

Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.

Great service!

Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.

The brakes were absolutely horrible.

Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break in

Ken was extremely helpful, professional and informative. He made it simple and easy. Exactly what we needed. Great job.

Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor security

Always prompt and friendly service at this U-Haul! I always am able to rent the equipment I need by going to

Was a little busy when we got there with only one employee, so was a little bit of a wait to get the van. Other than that, the staff was very helpful and the rental plus drop off went seamlessly.

I paid a 75 dollar deposit that i still haven't got back yet thats the only problem

Customer service outstanding and Jessica (service personnel) went out of her way to provide me the means to complete my task, thank you very much.

Everything was great and Covid compliant. They were great

Crystal was absolutely amazing! Best customer service!

Fast service and truck was very well maintained. We had a little trouble uploading photos for check in and think it's a computer issue. Thanks for everything. We will use u-haul again in the future.

Supper unorganized Get extra help and employees that know what they're doing

The people are great. Responsive, helpful, and pleasant. U-Haul's software app is the worst I have ever used. It's getting better but still at the bottom. Never, ever , have I been able to get checked in and out using it. The worst.

Staff was on top of things, no long lines .

Fast, easy, no hassle

I was paying $139.00/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard I have pictures if you want them.

Yes Jessica was the best over at the mill station in Rancho Cordova California

The person working here was helpful but overall U-Haul told me the wrong location after i tried to confirm it multiple times and didn't listen when making the original reservation. Was very unhappy with the service and the customer service. Location was not bad but should have never been sent to this location. Would have been alright if they gave me a discount for them messing up and sending me all over town but will just not use U-Haul in the future and not recommend it to anyone.

Either give the truck to the customer with a Full tank of gas or make sure you explain how to calculate the miles per gallon so we don't over fill and give it back to you with more gas than you gave it to us. Fuel is very expensive and it kind dastardly that you will charge us so much if we return it with less fuel but you won't credit us if we return it with a surplus of fuel.

Have more people on the floor and give your employees more access to online tools to help clients when they show up to the store

Thanks for being so cool when I came in last minute.

See comments from Fremont pickup location.

Long wait time, storage access too hard,

Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.

The staff was very friendly and helpful.

U haul needs to be more precise on refueling. I was told the fuel tank was full and I drove less than 30 miles so I figured I would fill the tank until it clicked off. I should of only put in a couple of gallons but after 5 gallons I stopped. You need to be able to calculate how many gallons to refuel.

Been renting from U-Haul for 40 years and the young man that helped me was by far the best ever. Don't loose him. I would give him a raise and promote him to manger. Thanks Brian Burrows.

Excellent Staff! Very helpful & efficient. I would definitely recommend this business to friends & family!

Courteous and helpful employees. Very professional.

No recommendations - great experience!

Nice personal...gracias

The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. Thank you!

Thank you. And see you next time

Excellent/friendly customer service, clean vehicle and fuel tank full‼️ 👍 ⭐️⭐️⭐️⭐️⭐️

Great service

Our only negative comment we could make was that there was no warning upon making these reservations that when we arrived (after flying from Phoenix to Sac) to pick up our vehicle we were told we couldn't rent unless we could provide a phone number of someone they could call that would actually answer the phone immediately. We had proper ID and a credit card ... seemed inappropriate and could have been a real problem

The interior of the truck was clean, that's all that really mattered. The employee (Frank) was really great, all employees I encountered were very nice. It was frustrating though, I needed to call there, and could not get through. It was just a recording from Uhaul that went on and on and on, and eventually I just hung up. I just had a quick question and had no way to contact them. Also, when will the amount be updated on my bank account for mileage? I ended up owing less than what was charged and the fee has not changed - there was not a refund to my card.

Great customer service

The store employee was very nice at the Mill Station location and helpful. I was frustrated trying to find an enclosed trailer and 2 other locations had canceled my reservation and never called. This location took care of us. Easy and pleasant. Thank you.

Nothing comes to mind. It was a very efficient process

Staff was very helpful. Helped me select packing material for a 200 mile trip. Thanks again.

The Ford model truck has no step running board for the driver or passenger to exit the cab. I have arthritis in my knee, from a military wartime injury, and every time I exited, I had to come down a long drop to the ground with excrutiating pain. My daughter, as passenger, with an athletic physique, also had some difficulty exiting, although she was fastidiously careful. Her final exit before return of the truck, she fell out onto the ground, bumping her head against a curb. She is now bruised in a number of places. Ford should provide a better auxiliary exit step for both driver and passenger. Uhaul should demand this for each truck delivery. It is a liability issue for both UHaul and Ford..

I wanted to give a shout out to Frank or Franky. Short guy with a hat. That dude is freaking amazing man! Great customer service and great overall experience. Promote this dude !!

The guy that helped me went out of the way to make sure we were helped. Nothing but good to say. Thank you.

The back of truck had not been swept. The original truck reserved had someone else's lock on it. The truck exterior not clean. What was outstanding is the young man assisting me. Excellent customer service and apologetic for confusion.

I wanted to give a shout to Frank. Frank is awesome !! He is knowledgeable and courteous. He is helpful and has excellent customer service. I love to rent a U-Haul because of Frank. It would be wise for you guys to promote and to acknowledge this man Frank.

Staff helpful n professional..excellent

Jessica and her staff were always helpful and courteous

Each staff member went out of their way each time to help me. I rented a truck and several trailers over the course of my move. I couldn't have done it without them and Uhaul. Thank you

Location did a good job but the U-Haul website and checkin process needs and overhaul. I asked for a 6x12 trailer when I called the customer service line. The person who answered the phone obviously had a hard time finding the right combination of tow vehicle and trailer. Because she had a hard time entering the correct information it told her no trailers were available. When we looked on our own the website showed one trailer on hand. Lastly, I wanted to extend my rental time and was forced to call a Call Center for scheduling. I don't want to speak to someone in a call center, I want someone on location who knows their equipment on hand and can assist with my local scheduling needs. Turned out I had to bring the trailer back, check it in, only to rent it again for three days; what a nightmare.

I want to give a shout out to Frank. The dude is amazing. He is kind and courteous. He is very knowledgeable and went the extra mile for me. Great job Frank.

Very happy

Keep the lady who helps at the counter. Sweetest and very helpful. 1st time there.

Nothing! The trailer I reserved online wasn't available even though website said it was (someone had extended their trailer rental last minute), and the employees working on Sunday 10/18 fixed the problem by giving me a bigger trailer for the same price to use. Great customer service!!

This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.

Make sure the right hand knows what the left hand is doing , when I came back the day of pickup , the young lady claim to have known nothing about the reservationand asking for more personal info claiming the system was down and rolling her eyes with disrespect

I made my Reservation pre paid in full and filled out your pre pick up info up loaded my Drivers license a few days before I was to pick up my trailer. The night before the pick up UHaul without a phone call or text canceled my Reservation by Email..I was told it was just a Request not a reservation...as Uhaul did not have a trailer near my location..Uhaul find one 1 hour and 20 minutes away..I was very upset but was stuck and had to take it.....I got up early to make the 2 hour and 40 minute round trip ..and found Uhaul had found me a trailer 20 mins from my location..Trailer was perfect..great job with the customer service to fix my problem.

Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.

I didn't use 11 gallons of gas and only drove 4,5 miles I should not have to Pay for outer customers fuel Charges.

Nothing very good service

I wanted to give a shout-out to Franky or Frank. He was amazing! He was helpful and very kind.

The team was very helpful and professional, well done!

Train your staff. I used the self pickup and had an issue with the alternate phone number. I asked the staff about other options to verify my identity. He very incorrectly said there was no other option. I had to have someone else who could get a hold of me. When I went to drop off my truck I hadn't received an email with any clear instructions on how to self return the truck. The lady inside told me I could go to a specific website to do it or wait for up to an hour to return with them. There was one couple already wrapping up their rental ahead of me... an HOUR to return?!! Seems like the only reasonable option these days is to avoid your staff all together.

Attendants were very professional.

Understaffed and little professionalism. I was not properly checked out when I dropped off vehicle.

Staff was not wearing their mask twice when I came in, nor did they enforce it with customer coming in.

Check in and check out was pretty simple and easy. Kind staff.

I tried using the Share function on my phone and followed the instructions per your App; however, when I got to the part of getting the keys, I couldn't find the keys in the back of the truck. I finally asked one of your employees and he told me that the key was in the office and not in the back of the truck where it was suppose to be. When i returned the truck later that day, an employee said he would be right with me; however, he never came back so i self checked myself out using the App. Other than taking more time in the morning than what I expected, everything else was good.

No sense of direction or caring staff- got me in and out at a decent time.

Good service + Good social distancing,.Nice job people keep up the good work.

I was charged $50. for a lost key because I locked the key in the cab at 6:50 AM when I returned the van. I locked it in for safety. The store/office was dark, locked up, with no watchman. We waited for someone...none showed. Now we know there is a key return slot, but it is not near the window or door...it is hidden behind a a big permanent trailer display. We were not told about the return slot, and a cursory look through our forms did not find any mention. I asked that this $50. key fee be reviewed....no response yet. Otherwise, this is a very good, efficient rental place.

I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.

Very professional...

The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!

Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.

The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.

The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessica

I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!

The employee was very nice and helpful.

Made a difficult move easy!!

Great customer service very polite keep up the good work

It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!

The worker that helped me was truly a blessing.

Great location

Thank you

12:00 am okay I'll answer ! Lol great job guy's thanks fo the understanding

Fabulous service; tremendous care and attention was given to me. I’m very grateful I went here.

Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . Thank

Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I’ll need to find more secure location.

Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOB

Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.

Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.

Great customer service! Very helpful

The whole team here is amazing! Francisco, Paul, Jessica, Coral, and dude with the nice hair! Thanks for making the rental process so quick and easy. Looking forward to using this location again!

I always have such a great experience each time I’m there. Friendly, knowledgeable, helpful staff. Thank you!!

Good service

Wry helpful. Very courteous and just all around great human beings.

Great customer service at this location!

The office staff were excellent. Because of them my move was successful.

1. No restroom; go off site 2. Truck 1/4 tank full @ pickup. Res never said It. Had to gas but Couldn’t at Uhaul. Had to go offsite. 3.closed stor acc 5-15, pd 4 31 days. No credit. Utter Rip-off🖕🏽

All in all, it was a good experience. It was extremely hard to see inside the storage unit. The staff was very friendly, respectful and polite.

Great people

Storage unit rental was a breeze. Staff always attentive! Thank You U-Haul!!!

Great place to store your rv or trailer. Customer service is always very helpful.

I chose this facility because of the 24-hour security and video. At one point someone got in my motorhome slept in it and stole a few things. Another vehicle had the window broken and the stereo stole

Great experience, everything was perfect!

Great staff with great service and nice location

The two staff members that assisted us were very friendly and helpful. The facility is well run and very clean. I will definitely recommend them!

xxx

We had our unit from January to March and it was a good choice for our temporary storage. Every time we were there the employees were always busy either cleaning or helping customers. Always friendly!

Great Location and nice staff

Jessica and her team are great !

Satisfied

I stored a boat there along the fence adjoining an industrial park. My boat cover was untied and moved to a car in the industrial park. Fortunately, I was able to recover my $200 boat cover.

Great Team and great people!

Great Customer Service! Very professional A+

Excellent service provided by their staff

Great experiences having our Ubox delivered here from Wisconsin super easy to pick up they had them ready to go when we showed up.

Friendly enjoyable

Did not like indoor storage to much extra work to move stuff in and out.

The unit was not at all what I expected. I’m seekign a refund. Thank you

It was obvious they were short staffed but the general manager was very kind and helpful, specially since we had a toddler running around.

~

Service excellent, but billing department deducted anther months rent from my account in error after unit 1303 vacated early. That cost me over draft charge, $20. Please fix it!!

aii good

It said that you had cameras and every thing was secure but within the last couple months my trailer was broken to twice without you knowing or seeing it. The manager didn't care or show up.

Great job by great staff, however they need more help. This location like others are very busy. Hire more people.

You guys ask for too much info or. Simple thing

Thank you for your accommodation much appreciate it

While there my trailer was broke into 4 times. Than one time a 500.00 welded generator was cut of the front of it.

The staff are friendly and courteous.

Antony is very kind.

1

I rented a storage unit for about 6 months. Once my belonging were moved there was water marks on some of them as the unit had water within. My auto payment processed on a closed account.

they served my needs when it mattered most!

Over all it was good