Customer Reviews for U-Haul Moving & Storage of Mather
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Mather
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tom H. on
Uhaul put me on a 'do not rent to' for no reason. When I called they apologized and gave me the equipment.
ben h. on
Can't think of anything
Cecily B. on
The assistant manager was wonderful. a lot of trucks came in at once and he remained calm and gave each one of use very professional and quick service. This is why I only use Uhaul.
Les H. on
Have the employee taking phone reservations listen to what the customer is looking for. I told the employee on the phone I would need a pick-up truck for 24 hours (5:00 pm - 5:00 pm and when we rented the truck a different employee (in the store) said I had to have it back by 10:00 am in the morning. I told her about the previous conversation and she said they would deal with it in the morning. I thanked her very much. We always use this location as it is near our home & very clean. The employees are very courteous.
Donna G. on
Person was rude
douglas g. on
Discounts would be good
Melissia I. on
Yet, no calls back, no response from any management. No promised adjustments to our bill were made. I will never rent from Uhaul again, a 30 year history gone.
Valda M. on
staff was extremely helpful , we wound up in need of a truck earlier then our reservation and they were able to offer us a smaller available vehicle which handled the job perfectly . we finished earlier than expected and saved well over the original expected cost. can't thank the staff enough for their expertise and pleasant helpfulness.
KELLI B. on
This experience was horrible. I called and confirmed my pick up and was told my boxes would be ready. I then got multiple phone calls stating they would be ready. Then I got another call stating I need to change my pick up time because they were going to be too busy to help me. I tried to call the day of pick up and my call was forwarded to a call center that didn't have any correct information. When I showed up it took over an hour to get my boxes ready then I was told the truck I had would not pull 6000 lbs when it pulls 6500 lbs... I had to spend another $100 and rent a truck. The employee Guy... did what he could to help. After everything was done I got another call asking if I was done with my ubox... I dropped it off the day before... your company needs to work on their communication skills!!
Cecilia V. on
I requested a dolly be moving tape online didn't receive items. Uhaul on Mather was Convenient I live across the street .
Amanda C. on
Have the truck that your customers requested. Will never use uhaul again
Gabriel A. on
Easy to rent and return with great inventory. Manager and staff were great!
Robert B. on
THE ONE THING I HOPE IS RESOLVED IS: WE REFUSED THE $14 INSURANCE CHARGE WHEN WE COMPLETED OUR EXPRESS CHECK OUT ONLINE. HOWEVER, WHEN WE CHECKED OUT AT THE LOCATION, THE MAN IN CHARGE HAD INCLUDED THE CHARGE WITHOUT ASKING. HE SAID HE WOULD TAKE IT OFF BY THE TIME WE RETURNED. THIS DID NOT HAPPEN. HE THEN SAID HE WOULD REMOVE THE CHARGE AFTER THE RECALCULATION OF OUR MILEAGE. I AM HOPING THIS IS DONE. IN THE ALTERNATIVE: I HOPE THIS NOTE IS READ AND SOMEONE CHECKS WITH US TO SEE IF THE CHARGE WAS INDEED REMOVED.
arnold s. on
Excellent customer service.
WENDI G. on
Drop off was incredible! Wonderful.
Patrick H. on
I picked up my cargo van at 9am and there were already 2 people ahead of me. There was only one worker there checking us in and bringing the trucks/vans around. Only 1 suggestion is to have maybe 2 workers checking in people. Otherwise, I was happy.
Debra D. on
I am a frequent customer and enjoy the employees and the service that they provide. It has been extremely hot lately and without a doubt, your team provides great customer service!! I use your Mills Station Rd location in Rancho cordova..
Jessica B. on
Vehicle was dirty and had a ton of damages. I have pictures of the vehicles damages from before hand. The interior lights did not work. I cleaned the vehicle the best I could to avoid cleaning fees.
casey c. on
The experience turned out very good because I ended up deciding to cancel my Uhaul rental after getting everything paid for because I realized that renting it didn't end up making sense. I was worried I may still have to pay for a day or at least a fee but no, the representative canceled it no questions asked.
travis S. on
My reservation was originally made at a closer location, and switched automatically to a further location. This was said to be done based on supply. But it added to milage and cost, so I am suspect that there might be other motivations as well. The employees that work the counters are always helpful and quick.
PATRICIA B. on
Awesome service and very friendly and helpful!!!??
Anthony T. on
it was very helpful great over all
CHRISTINA D. on
Both of the employees I encounterd at this location were super friendly and helpful. Even in 110 degree Sacramento weather! Thanks for the easy move :)
Renada H. on
Include the address and/or a map on the email confirmation page. When I booked the reservation, I failed to write down the address. Then when I started to drive there, I pulled up the email confirmation on my phone to get the address, but neither the address or phone number was listed.
Larry D. on
My problems are with the registration process. I did an online reservation and got a confirmation and then waited all day with no call to let me know where to pick up a truck. When the time came for when I needed the truck, I went to my "preferred location" and was given the "we have nothing for you, why are you here" speech. They did get on the phone and helped with a reservation but I then had to drive an extra 20 minutes and 10 more miles out of the way to get a truck at a new location (after a little frustration because they couldn't find me in the system nor had a truck initially but they did get a timely return to help me). So this added over 4 hours to my day because of the hassle of not having the truck where the online system said it was available and no call for confirmation. Very poor customer service ... again. I've rented a truck for many years and the last 3 years has been very poor when it comes to making the reservation, finding a location to actually get a truck, and then hassles last year in trying to return a truck. I've definitely written off U-Haul after this latest experience.
Les H. on
Great location & clean. Employees are friendly & knowledgeable. We have used you many times.
Sarah W. on
I had no problems with picking up the equipment. The process was quick and painless.
Gale D on
Dani was a poor example of customer service. Guy was terrific though!
Xee L. on
Get better meter readings for the gas tank. I was almost charged an extra $10.00 for gas, but good thing my husband took a picture of the reading before we left.
Reggie V. on
Line was long but they worked quickly. Having at least two people work the front desk would be helpful for the business. Other than that, everything was ok. Thanks
tom H. on
I reserved a 26'. I received a confirmation email from the location for a 26' truck. When I arrived they said they would not give me a 26' that they had on the lot because other people reserved it first. I hate uhaul.
SHAWNA A on
~8~
robert g. on
Customer service over the phone is terrible. You get transferred 5-6 times every call, no one knows where your stuff is, they are rude and delivery/pick-up was late every single time. The only silver lining is your drivers who are all very friendly.
Chris k. on
Didn't have my full order that I reserved online
Tammy T. on
My truck was ready on time and the staff was courteous, helpful and very efficient. It was an excellent experience and I will be back in the future.
feather a. on
The manager at this location, Guy, was extremely helpful and very friendly. Great job, Guy!
James M on
Melissa at the Rancho Cordova U-Haul was very helpful! Thanks!!
Christine C. on
Just one lamp broke
Christopher R. on
Great experience. Truck size was fantastic and comfortable to drive
jose m. on
The manager and her assistant is respectful and accommodating.
Marilyn O. on
This was a one time rental. The truck was very clean and well serviced. We had no problems on the trip to Hemet. Thank you for all of the excellent service.
BEN D. on
Jessica and Guy is very helpful . A+ service . Thank you !
Sean K. on
Lock to the back was cut. Truck was old and alignment was pulling to the left. Older model of the E-350 with over 130k miles on it. I was scared driving it. Dropping off at a different location charged an extra $288. Complete ripoff. Will not use u-haul again.
Roslyn S. on
I really enjoyed the employees very helpful and understanding and I plan on using them again and thank you.
manyla o. on
Disgruntled employees, manager not available.
James K. on
Staff was very helpful!
rhonda r. on
One of the worst experiences renting from uhaul. Actually blamed us for not returning trailer and had to physically go to site and review video footage to prove Uhaul wrong.
SANDRA G. on
Excellent customer service they quickly got us in and out appreciate this type of service --especially at this stressful time of moving!
Debra D. on
i appreciate this location and the customer service that they provide. I use it frequently and have a storage unit there as well. Thank you for doing a great job!! Deb DeFazio
Sam H. on
Everything went very smooth,Thank you U haul.
Nicholas N. on
Equally a great experience.
Myesha F. on
Guy is the best he helped me as soon as I got there. Since he could not drive my car off the trailer he was there to be my eyes on the ground, he was knowledgeable, funny and very customer care driven. Oh and he will s the best Parker I have seen ( Magical) . Thank you Guy for your awesomeness. Oh and to the boys who worked Sunday your rock to....
Eugene B. on
Great place and great people .
John S on
Very fast service. we were in and out very smoothly. Thanks
Lorenzo B. on
Haha very laid back guy. Chill and professional as can be. Quick, to the point and great humor.
Caitlan P. on
Check the mileage before renting a truck out as not to cost the next customer conflict for being accused of driving miles that were never driven. Also, uphold the rules and make sure that the equipment guarantee is given when needed.
Cheryl H. on
Their computer systems were down so it took a bit longer than I hoped. It seems most uhaul stores have computer issues. My biggest concern was the fact I could have saved myself nearly $20 on the gas credit. The gal didn't explain the gas credit at all. Next time I'll be prepared.
Joann B. on
Rented appliance dolly online. Upon picking up the truck our cashier was rude, did not perform as all through of truck and sent us on our way. We got home and found no dolly in our truck. Called location and was instantly routed to a call center instead where the person who took my call was not helpful and was also rude. Had to go all the way back to location to get the missing dolly. It was refunded. Cashier who originally helped us was rude again. Manager was helpful. Upon returning truck next morning location was closed so had to do an "after-hours" drop off. Will not likely visit this location again.
Jan D. on
great service both when picking up the truck and returning the truck and equipment
Sara H. on
No improvement needed as far as the location and staff. Everything was fine and it was a good, smooth experience both picking up and returning the truck.
yvonne j. on
Its a very good place to rent from
RUBEN R. on
Keep & Going. Whith the great service thanks.
Carl S on
Very helpful in getting my boat into a storage space
ROBERT G. on
Nothing
chris d. on
I received very prompt and helpful customer service from the gentlemen at this location. What made me give an average rating was purely because the person I scheduled this truck rental from neglected to notate on my reservation that I would be doing a self pickup before store hours, so I lost valuable time in the morning, and had to delay my move until the store opened at 9am.
Oxana C. on
Long line, only one person helping the customers, very long wait. After we finally got our truck, the worker forgot to leave the keys. We had to look for hI'm everywhere, wasting more time.
Freeman T. on
Great customer service. It was busy but the customer service person helping was very attentive and helpful
Janet K. on
I tried to do the self services option but the app wouldn't let me finish. I had to go inside and the staff helped me complete the rental process. They were very helpful.
Robert G. on
Nothing we were favorably impressed by the courteous staff
DONALD C. on
Get people who give a shit...
Karen A. on
I can't think of a thing. Jessica (I believe her name was) got us in and out. Then upon return, same thing - in and out. Moving is hard work, stressful, tiring - the last thing you want to do is stand in line. You don't have to here. Thanks for making an unpleasant day more bareable. :)
JOSEPH R. on
The manager, Jessica, is very helpful and friendly. I would definitely recommend this location to a friend or associate.
tom H. on
Headlights terrible, gas indicator was dysfunctional, visible damage on exterior.
mike p. on
Non
margaret s. on
Very prompt to help & get you on your way.
Gerri G. on
Your customer service rep at the counter was very congenial and helpful explaining everything we needed to know thieving ass feeling great as we left with the truck. On our return everything was handled beautifully. Great experience we will do it again the next time we need to rent a cargo van or a truck. G. Graham
Ken M. on
During Check out, there were many people in line. Two employees were being trained so hopefully by next time there will be a shorter wait. The attendant, who has only been there two weeks was very knowledgeable and I would recommend him!!! Thank you!
RYAN W. on
The young lady that helped me at the counter has very good customer service skills and was very attentive to what I needed. I hope she is recognized by her management as a valued asset to the company. The receiving guy that did the return of the trailer rental was very courteous and knowledgeable as well. The customer service was appreciated that day as I felt blown off by a competition rental company earlier.
EVONNE L. on
Keep up the Fabulous, Great and above customer service, very friendly cheerful smiles and pleasantly atmosphere .
Erminia P. on
My reservations were cancelled and I couldn't get a truck until noon. I was moving a 3 bedroom house and thus getting the truck late I had to keep it longer. I will consider another company next time.
Kiko M. on
The truck I had been given had numerous scratches and dents all around it. The inside of the cab was not clean nor was the storage area.
alvin n. on
Fast service - thank you
corey s. on
When I returned the trailer the two male workers seemed more interested it their phones than helping customers.
sally f. on
Fast and efficient service
al y. on
Excellant help
CARLOS B. on
Set up proper and clear expectations and take care of the customer. Non of this were done today.
Terri T. on
You should allow so many miles with the rental before starting the charge of $.89 pet mile. A bit pricey.
Michael H. on
I rented a 15' truck for the afternoon and it was easily the nicest, cleanest Truck I have ever rented. Very pleasant experience.
Kirk F. on
This location is very user friendly, with easy excess.
Carol A. on
It's all good now, these people are great
SHAUN A. on
Jessica and Andrew are the bomb. I rent couple times a month and they're always amazing. Super personable, super professional, the higher standards us Customer Service are always ma Jessica and Andrew are the bomb. I rent a couple times a month and they're always amazing. Super personable, super professional, the highest standards of Customer Service I always met.
LISA T. on
Easy pickup and return process, especially with the online reservation and easy return. No need to go inside, just drop off. Good experience overall.
George X. on
quick and easy. excellent service
Crystal R. on
The female attendant was very friendly and washed the windows and windshield (said it wasn't clean enough to drive safely). She did not, however, note the large scratch along the driver side of the truck bed (did not mark it with an X sticker). I was not vigilant (and did not say anything) because I ASSumed that if she was that particular about the windows that it had already been noted. My mistake. The UHaul store on the other end questioned me about it but luckily took my word for it. (I guess they could tell by the age of the scrape, but still....)
Patrick K. on
Excellent staff, excellent service.
john k. on
Picked up the 25 foot truck with almost no gas. The girl said there was an 1/8th of a tank and that if I returned it with at least a quarter of a tank of gas, I'd get a $16 fuel credit. There wasn't even an 1/8th of a tank in the truck. Even though my trip was very short, when I put gas in on my return, it was very slightly below the quarter tank mark. The guy that checked me in refused to give me the credit and said I could drive the truck to a gas station and put more gas in to get the credit. It was after 4:00 on a Friday, and maneuvering the truck isn't easy, so I just left. I feel like the truck should have had more gas in it before I picked it up, and the sliver of space between the needle and the quarter mark should have been close enough considering how I picked it up. Needless to say, this was crap service.
JEREMIAH J. on
I was told upon arrival iv i fueled up the truck, no i replied i am not familliar with the area. They told me where i could get fuel. Truck was at 1/8 of a tank. i put in 20 dollars at 2.99 a gallon. Your paper said it would take 6 gallons this totals 6.68 gallons more than enough. Upon returning i was told we are cutting lots and do not have time to walk the truck with you, leave us the key and we will take care of it. Later i received a e-mail with additional charges 9 dollars for fuel, why i fueled it to your guide lines highlighted in blue by you people. Also charged a cleaning fee. My wife and I both swept out your truck. I find it strange you don't have time to walk the truck so if you do "find" any defects or fees to charge i am not their to dispute your claim!! This is not how business should be done! I guess this would be a fool me once shame on you type situation. There will not be a fool me twice situation because do to this poor handling of customer service i will not be using you ever again. I will also reccommend any one i know to stay away from your company. I called customer service and all they had to say and repeat 3 times was what i was being charged for not the fact that you charged me fees without me being present. I will be disputing your charges through my bank to have the money returned to my account. I wish we could have solved this situation between your company and myself, but unfortunayely when it comes down to the word of your customer versus your lazy employees we take our employees side.
Patricia S. on
The check in process with the U-haul store was great! The customer service was outstanding. The store personal answered all my questions and checked me in quickly and with a smile.
cody g. on
They failed to check our truck upon drop off and I never received a receipt. When I called to confirm I was good to go they didn't have my contract closed or know where the truck was I dropped off causing me to spend 20 minutes on the phone with their customer service for a basic drop off
Dan B. on
Simple to rent/check-in. 24 hour access for drop off is fantastic.
ROBERT M. on
Everyone who I was in contact with was great and the service was the best! I will always come back to this UHAUL for all my moving needs. Thanks
DEAN S. on
One person checking people in and out , doesn't work,To long of a wait to get your truck out, same goes for return
Cynthis W. on
We still have not received a "credit" from our rental. Please credit my acct.
Vickie G. on
This drop off location was excellent in customer service! They greeted and acknowledged me, stating they'd be with me in a few moments. Friendly and helpful, finding me a storage facility, their temporary storage was full. I highly recommend this business and the employees go above and beyond to assist!
Kim A. on
Thank you to the employees that helped with our move, they were all very helpful & courtesy.
Akili A. on
The furniture dolly i received had two broken wheels. The Hand-truck had flat spots on the wheels. To improve this, I would suggest that they test equipment prior to giving it to customers.
PAUL B. on
I booked my reservation at a different location, which was guaranteed. However, I was moved to a different location without being asked, which added several additional miles to my route and time to my moving day. I called and spoke with a very rude person on the phone when this happened who offered no solutions and refused to acknowledge that I selected a guaranteed location. When we picked up the uhaul, the employee there looked up my reservation and confirmed that it was indeed supposed to be guaranteed for the other location. The Mills Station staff and facility were great. The phone support and website reservation system need some work.
Lee D. on
Fast and friendly service on check in and check out! Thanks again for two weekends in a row for great and efficient service. We will be back soon!
Jeff M on
They are very helpful. Jessica did an amazing Job helping us. Thank you for making our move a little easier. You guys rock!
Rob T. on
Very quick checkin and hookup. The Mills Station UHaul facility is very easy to access from Hiway 50 and Folsom Blvd. I have been using the UHaul center on Pyrite Ave in Gold River but I like the customer service at Mills Station more.
Eva G. on
Great staff! Very helpful. Thank you!!
Darryl S. on
I picked up the truck and it did not register full so I put 33 miles on it and put in 10 gallons of gas it still did not register full and I was charged another 14 dollars for fuel . It was a rip off - the fist time I had this happen at I haul.
Kevin M. on
Truck was dirty inside with dog hair everywhere. Also the fuel was off. I was told they'd make a note but when I returned it, the guy was very rude, calling me a liar. I'll avoid this location because of that guy.
Miriam R. on
This location absolutely needs to have customer service staff present--had to wait fifteen minutes, in a completely deserted front room, at 9:10a on a Saturday to pick up: no U-Haul rep whatsoever on-hand. Needed to wait twenty minutes to return the vehicle--again, no rep on-hand at 4:40p on a Saturday. At the time of the return, there was also a couple waiting to pick up a vehicle--who had apparently been called from the same location within the past half-hour to indicate that their vehicle was ready. That said...at least the equipment was clean (well-maintained, not so much--alignment was badly off, and the passenger front tire badly under-inflated).
FRANCIS K. on
Only one staff to attend to all the customers. This is terrible!!!. Why should customers wait for hours and hours to be served. Some customers had to leave unattended. You guys are losing money. I'm not coming back there.
Charles B. on
Great staff at this location. Always friendly and helpful.
MARY N. on
I learned the hard way that your locations sometimes forward their phone calls. (And I think the couple standing behind me had the same thing happen.) I went online, found my preferred location, called and made a reservation, and when I got there the next morning, was told I was at the wrong location. So the employees need to ALWAYS ask the customer or confirm with the customer, what location they are planning to go to for their pickup. This is a totally unacceptable and unnecessary thing to have happen to someone. There is often a lot of stress related to moving, and this was something I didn't need. My preferred location, offered me a different vehicle which I declined at first, then came back and accepted. Didn't want to/and really didn't have the time to drive across town to the other location. So while my rating for the location I worked with was positive, my rating for U-Haul reservations policy is an "F".
jon b. on
Excellent experience
COLLEEN C. on
Your company was started by a veteran. I would think you would give a veteran discount when a vet rents from your company.
Janette B. on
Make sure truck is clean inside n out. Windows dirty n seatbelt passenger side locked up every single bump we hit pulled to right n air conditioning wasn't working half way thru ride gas gauge was off also
DANYSSE S on
Very personable and gave great information or ideas.
Bruce J. on
Friendly and efficient...just the way it should be!
janice w. on
Nothing, employees were fantastic.
Penny S. on
I rented online and received a voicemail telling me I couldn't pick up the size I requested from this location. The female I spoke to spoke very fast and was not easy to understand. It was frustrating that I had to go to a different location to pick up the truck I had ordered...the new location turned out to be less than a mile away. I felt that doing business with UHaul this time around was very cumbersome. I ordered online ahead of time to eliminate any hassles. I had to pick up on Wednesday evening instead of Thursday morning which was a bit inconvenient.
Bryan H. on
Employee was very nice and helpful. Had us on our way in no time! Great price for a one way trailer rental too!
OLEKSII K. on
Better and newer equipment
Daniel H. on
The lady who was there was incredibly friendly and quick - especially considering that it was 7am in the morning.
Greg C. on
I would not recommend U-Haul to anybody. After driving to three different locations in three cities I finally had the truck I had reserved. 3.5 hours later I had the truck I had reserved but my help had other obligations so I only had help moving for a short period. I had to keep the truck an extra day and found myself moving everything by myself. Several promises of a refund and discount fell short after I received an invoice for 3x the amount I had planned and budgeted even though when checking out I had selected the option to dispute the charges.
DON L. on
Yard attendants were very helpful
Nancy T. on
Very helpful personnel.
Maria S. on
Nothing
DAVID T. on
Clearly notify people that if you make a reservation your allotted time begins at the time you expect to arrive NOT at the actual time you arrive to pick your rental.
David C. on
Was fucking awesome. I appreciate how easy it was. Thanks again!
FREDRICK N. on
Very friendly.
Danielle C. on
The staff on duty told me I wasn't supposed to drop it off at that location even though I explained U-haul had specifically given me that location.She had a terrible attitude.
Myles B. on
I needed a trailer for about 28 hours. Had no option but two days. So I paid for 20 hours I didn't need. I say increase the late fees to make up the money when people are unreliable. And give more options for us people that plan to pay for only what we need.
Theresa M. on
See above comments
John S. on
Jessica was awesome, upgraded me to a bigger truck since the one I booked was running late. Very friendly and nice staff, well maintained store.
KDAYA F on
The young lady working there was super nice and friendly definitely went above and beyond !!!
ALEXANDER M. on
This has nothing to do with Mills Station. That location was excellent! The team there is exceptional. The call center, on the other hand, needs some work. I was sent to one location to get my trailer hitch installed when there wasn't an available appointment time. When I arrived, the store was locked, but someone on a fork lift helped us out. He was able to send us to another location in Roseville. This location was helpful and courteous.
ALEXANDER M. on
Manager was very helpful. I was thoroughly impressed with the curtosey of her staff. I would highly recommend this Location. Call center was helpful.
CAROL H. on
Nothing keep up the great work.
Rosanna W. on
I initially rented moving blankets but then called to ask if I can purchase them. I was charged the rental fee plus the purchase fee even though I called and they said I could purchase them for $6 each. That is really expensive and being charged twice is not good.
Manuel M. on
Just wish Bluetooth was available. I did not have. My input cord
tamika c. on
Thank you
WALTER J. on
You need to check equipment better and train your employee's better on asking the customer about the equipment they are renting because they gave me the wrong equipment and messed my car up
mike g. on
Don't forget to give the customer the proper things rented before they leave the store
GREG N. on
Staff at Mills Station are great. Jessica, Shanna, Andrew all excellent attitude knowledge and help.
Steven F. on
Nothing to improve. Great Service.
Sherry R. on
Was not told about the $80 charge and that what was not use would be refunded. Customer service was poor in this location. One employee made it a point to only talk and deal with my boyfriend even though I had the paperwork and rented the truck
Francisco C. on
When I arrived there was 1 person behind the counter helping customers along with running to grab their uhaul vehicle. This in my opinion is very disturbing and frustrating for customers, when there are multiple customers waiting in line. Finally a 2nd person arrived and helped out, which speed up the process. Overall, there should never be only one person behind the counter doing all the work by themselves.
Roger B. on
check in time was fast & easy.
KEARY B. on
The whole experience was a Nightmare to be blunt, I feel i was deceived by being told i could pick up the truck where i lived and then told at the VERY LAST moment i had to travel miles away the same day to get the truck. And i was told it was a certain length when it was not. This happened twice to me. Then i found out that the location just a block away from me NEVER HAS A TWENTY FOOT TRUCK AVAILABLE AFTER THE FACT! The person to help me did NOT and told me to take the bus or transit to go get my truck and would not help with having anybody deliver it to my location, RUDE. I have talked to other people and they said they had the same problems with UHAUL, I would have used another moving truck but it was too late in the game and i would have been locked out of my house if i did not get out so i had to call up a friend to bale me out of a stinking situation Uhaul had created and would NOT fix regardless and i would have sued them if i had to pay the consequences of a lock out. It was only because of my own expense and friend that got me on the road and moving out. They have it RIGED for them and not for the customer so they DONT have to do any work other than punch some computer buttons and make a pay check at your expense and frustration, Very POOR service and all for them not for you. Your have to eat it or else suffer the consequences of there lazy rigged system. It was a night mare to say the least and i had to go over the Donner Summett in the Winter this made no difference to them at all, tooo bad!! Then to top it off i was told that by paying with cash i would get my cash refund, guess what, NOPE no go on that either, and i needed it badly to pay for food etc and a flat tire on my car i towed. I had to wait for them to credit it to me only with an approval from my bank, go Figure that one too!! Yep a night mare of a move. Never again will i use them. THE END.
STEVE L. on
Super quick getting the van, and even quicker on the return; didn't even have to go inside.
James M. on
Only took a few minutes to check my rental in. Again great service.
Sandau E. on
Truck seemed somewhat clean when I picked it up. However, later, I dropped the key under the seat - yuk! There were cigarets under there, used tissues, old news papers, etc.
phillip h. on
Picked truck up, drove to my destination and at that point realized there was a lock on the the loading deck door. had to wait over one hour, in the rain (outdoors), while I and my wife got soaking wet along with all the stuff we were supposed to load while we waited for roadside assistance. When we finally got back to the Uhaul store (drop-off) the representative there said the key to the lock was on the ignition key ring (how am I supposed to know that and why was it locked in the first place, and why wasn't I told that at pick-up?). When I told the representative what had happened he showed no remorse, and, so it seemed to me, he couldn't wait to get me out of there. All-in-all not a good experience. When I called the phone number on the rental agreement I was put through to the call center; I thought I was calling the local dealer. If my call had gone to the local dealer they could have told me the key was on the ignition key ring. Instead the call center hooked me up with roadside assistance. If the call had gone to the local dealer it would have saved me over an hour, wouldn't have gotten everything wet and you wouldn't have a bill to pay to roadside contractor. It would be nice to get some sort of compensation for this negligent situation.
Roger L. on
Fix the left taillight on the motorcycle trailer I rented.
Trevor H. on
Great Experience Thank You. Other truck rental places try to swaggle the price and you don't I apprecaite going to your website and seeing what the price will be. Thank You.
ALISSYN H. on
Fast. Clean. Honest. Helpful.
sharla s. on
The person working was great but my reservation was messed up like 3 times no matter how many times I confirmed. No one knew anything ever. I wouldn't recommend. Hard to believe you'll have been in this business so long and suck so much.
James W. on
Very friendly and helpful
NATASHA M. on
Excellent customer service. Nice and very professional.
Sharon D. on
Every one of the gals working there were awesome, friendly and professional. They knew how to help, what needs were best for me, and handled everything quickly. Never felt like they were robots doing a gob! This experience is based on visiting location several times besides Sunday to secure supplies.
Steven F. on
I have used them several times and have always had great service; very pleasant and helpful. Thanks
Kurt W. on
Brittany was amazing! Thank you for your patience and assistance with our UHaul reservation.
Wayne V. on
When I returned the truck, just before 4:00, Frank and Andrew were especially helpful and friendly. The rain was pouring cats and dogs and rather have me wait outside in the wet cold he told me to go inside where it was dry. They took care of my paper work quickly and I was on my way home in no time. I used to use another U-Haul farther west on Hwy. 50. The service I received from these two guys, and Shawna who helped me in the morning, earned your company a loyal customer for evermore. Wayne Vincent
daphne m. on
Office is a bit understaffed. When I came in to make my reservation I had to wait for about 5 minutes. Otherwise very convenient to have a U-Haul next to a transit station.
SHERRIE F. on
The price is deceptive says $19.99 but after using the truck for one hour and 11 miles I was charged 74.00. No even close to advertised price.
gilberta i. on
you guys rock!
Virginia S. on
The young lady who helped me was very sweet and and guided me through the process of getting the truck and trailer out of a very tight place. She is a keeper.
sheri s. on
The guy behind the desk needs to interact more with customers and show confidence in what he is renting. He needs to confirm the services before he has the customer sign.
ADAM L. on
Check out was quick, but rcpt said I paid 0.00, but the fact is I was pre-charged. The UHAUL Support for customers should be a question, we had a flat tire and that alone is a separate rating of support that I wish you would have asked about.
JUAN M. on
Great servide guy came out to assist and make sure everything worked good deal!
BRIAN L. on
Nice employees- good equipment
dan c. on
Nice location and helpful staff. The front door was a little hard to find.
IRENE F. on
This location is so much better than the Pyrites location.
Diana R. on
On Saturday they really need more than one person checking people in. It took me 30 minutes and I did the precheck.
Brooke O. on
n/a
Medina B. on
Very nice customer service.
rosie s. on
I remember in the past being able to return a truck in a closer area, however I guess that has changed. I had to return the truck all the way back to where I picked it up, which added mileage, which made it cost more, in return made your company money... There's no option in your questionnaire ,where it ask about cleanliness for only the cab... that area could have been cleaner... retutreturning the truck has been simplified, thanks for that...
BRENDAN M. on
did not give me the 6 moving blankets I rented I thought the girl had placed them in the trailer while waiting for me to install my ball hitch an back up to the trailer. I had to return to the facility to get them. no apologizes...
CHRISTOPHER T. on
Nothing can be improved on. Service was great. Staff was great. Equipment was great. Couldn't ask for anything more
Julie O. on
This is not the original location i was supposed to drop off at. When i git to my drop off location she said she couldnt take the trailer and that someone was supposed to call to switch my drop off location. This added about an hour to my already long day of moving. It would have been much easier if someone would have let me know before i showed up to the drop off point.
Pretrece k. on
Excellent Customer Service over the phone and in person!
Jeffrey M on
Staff at Mather was fantastic!!
greg o. on
If I had the young man's name that help us I would include it. He was absolutely the nicest and most helpful person. We got in and out fast, which was very nice because we had a tight schedule for that day.
Michael D. on
The service rep was very helpful and l believe that he should be in management.Outstanding!Thanks Mike&Ann D.
THOMAS G. on
Everything great
Carrie E. on
even the representative of my drop off location was flabbergasted that that had happened to me they said that the vehicle ahead reserves should have been available
Ryan M. on
Thi sis no fault of the store but they didnt have my truck at the time needed, had to wait several hour to get a truck.
PARVINDER S. on
U-Haul should lower the Mileage rates, $ 19.95 advertisement very promising, but final bill including mileage charges $ 75.01 leaves no smile on your face. Feels like a rip off deal.
MARKOV S. on
Thank you
David S. on
Staff was knowledge and very helpful. A real plus to the name.
Brendan M. on
Young lady inside was nice. Both other male employees were completely unhelpful. Auto trailer had turn signal out. I'm told no discount refund or any assistance. No option to help
stephanie f. on
They service representative who checked me in and out was quick, friendly and efficient. My only complaint was when I went to check the vehicle back in, this poor guy was alone with several customers checking out. He was polite and as quick as he could be, but it did reflect on how I rated the location as I had to wait almost 20 minutes.
James C. on
Trailer floor was oily and slippery, requiring the customer to clean the trailer floor before use. The left front fender was damaged making u-haul equipment look beat up and shabby on the road.
barbara r. on
Really great experience all the way around! ????????????
RODELL W. on
I could not have asked for better service. The experience I had with your company today was beyond my expectations. So there's nothing you need to do for improvement. Just keep up the good work!! Thanks!
xavier y. on
Took forever at the line because there was only one customer service
Hugh H. on
We had a unique situation arise and kudos to Jessica for working with us to resolve it to our satisfaction...
steve l. on
Just needed more cleaning. I stopped a couple hundred yards down the road after picking the vehicle up- in order to clean the disgustingly dirty windows.
Cheryl G. on
Francisco was very nice and professional!!!!
Michael G. on
Nice staff
MERLIE H. on
Dropping off the truck.. Lady was rude! Poor customer service! Other than that nice!
Steven F. on
Always a pleasure. Excellent service.
CYNTHIA S. on
I'm not sure for them but I'll rate you all as 100 percent thank you see u again.
CELESTE F. on
Over charged on my mileage...
Eboni H. on
Francisco was great at helping us! I don't plan on moving again anytime soon but when I do I'll be back.
Edwin K on
It alright
Anthony P on
the young lady at the front made my experience over the top, thanks to all the staff at uhaul at Mill Station and ladies for the 800,
Tony G on
Excellent facility.
TAINY W on
excellent
ROBERT C on
Overall satisfied.
CHARLES L on
The staff at this facility are extremely helpful and go out of there way to make things easy for the customer. I would highly recommend this facility.
TERESA T on
Everyon was very friendly and provided excellent customer service!!
ROBERT C on
Check in was a little confusing, but generally OK.
DIANE O on
Very good.
DORIS M on
It was a good storage unit but I couldn`t see anything in there without a flashlight
KEITH S on
I was very happy with my experience and will be a repeat customer.
JUSTIN W on
The staff has been very helpful.
ROBERT S on
This was the best UHaul facility I have been in, from San Diego to Georgia, and multiple trips with UHaul. The staff was second to none.
MARGIE H on
I think the staff is very good. Clean storage.
HIGHLAND P on
The staff were very courteous and helpful. They never acted like I was asking a stupid question or were interrupting them. Excellent service.
ALFRED H on
The manager and staff were very knowledgeable and professional in helping me in finding exactly what I needed to store my household goods during my transitions. Thank you
DIANE M on
Staff helpful
ALYSSA G on
Ceilings were too short compared to advertisement. First night we moved in, we were held at gun point by the cops due to some security thing. We are VERY disappointed in this storage facility.
Laura B on
My U-Box arrived ahead of schedule. The staff at both locations were patient and helpful. I will use U-Box for any future moves.
RONALD S on
Thank very much we had a safe and plansent stay there we wood reefer others thank you .mr mrs. Sparrow.
DIANE M on
Access cards did not work immediately causing some confusion. They would not work until a computer system reboot which was frustrating. The cards should work immediately.
KENNETH S on
I am paid through June 1, but moved out of the facility and turned in my key. Can I get a refund from May 14-June 1
sarah p on
The box was poor quality. The boards on the outside were showing cracks. The door didn`t line up right and I had to buy a new lock because of the way the latch aligned poorly. Very disappointing.
JAYESH C on
Thank you U Haul Storage.
JAYESH C on
The van had cockroaches. Pick up did not informed abt van had kmph,created a lot of confusion at drop off. Website has flaws as it changed my pick/drop location had to go through a lot of trouble
TONI H on
You are more expensive than other storage locations.
LESLIE D on
When my UBox arrived it was damaged. Jessica is very professional and works hard to give the best customer service possible! Thank you!
ALDO S on
What an awesome, friendly, and professional staff. Jessica is the perfect example of what customer service should be!
TOM B on
I was very pleased on my arrival very curious and very helpful...thank you
BROOKE H on
Facility mgr is DREADFUL! Power tripping controlling, passive aggressive heavy handed w regards to payments plus attempted ach without permission. NEVER GO THERE AGAIN
DEAN L on
Nope
ZANA S on
sTAFF IS EXCELLENT. I FELT SAFE WHILE THERE.
MICHAEL A on
Jessica provided outstanding service and support. I highly recommend her facility
KATHLENE W on
I was 2 days late in moving my remaining furniture out of storage. I was told that they do not pro-rate and that U-Haul would continue charging me until I paid for the full month
DAVID W on
FANTASTIC SERVICE !!!!!!
DAVID W on
FANTASTIC SERVICE !!!!!!
BRADLEY H on
The only downside is that my unit is at the farthest end of the building, but the service was great, and it`s clean and secure.
TRACY T on
EXCELLENT staff. Friendly, knowledgeable, helpful, expeditious- just fantastic.
CAROL F on
Great service!
DAVID P on
I found Jessica and the other staff were always very helpful and friendly. I would definitely recommend this uhaul center to everyone. Great job! Thanks
GINA A on
friendly staff and very clean
GRETCHEN W on
The crew in Spokane were like family. We had a crises and needed out Aunt moved out of a terrible situation and Uhaul and the movers were amazing! Can`t thank them enough!!
AARON J on
Thank you!!
PAUL W on
U-Haul prices are to high, you can not get your bill right, can never get the store when you call. I will never recommend U-Haul to anyone must of all U-Boxes.
DAVID P on
Staff was very helpful and although a first floor unit would have been better, loading and storage was not too difficult. I would definitely use and recommend again
ANGELLA W on
Very nice people
KENNETH H on
They could not print out a receipt or make a card so I could get my trailer out and in.
CURTIS A on
The staff was very polite and friendly. My service was the best!
RENARDER L on
As always this facility took care of my moving needs in an exemplary manner. Thanks for providing such a wonderful establishment. Blessings!!!
CHARLENE P on
Great Service, Friendly, attentive, professional over the top service
THOMAS C on
Our only complaint was being forced to buy extra secure lock for our unit, but staff was great.
VIKKI S on
office staff was always very helpful - asking if I needed anything - and returned my bag almost immediately after I accidentally left it in the bathroom! Thank you!
KRISTY K on
Was not given all costs ahead of time was hit with extra fees that I did not bring money for. Need to disclose all costs ahead of time.
TOBI S on
All of the employees were exceptional.
VIKKI S on
friendly helpful - considerate after my 2 hour trip was 4 hours due to traffic detour
RYAN M on
The facility was very clean and well maintained. The staff there was very friendly and helpful.
KENNETH S on
Manager is top notch. Very helpful and friendly
KENNETH S on
Great place to do business staff is great
HARRY H on
Very neat and nice - thaanks
BETH D on
Uhaul needs to provide an elevator for the upstairs storage units along with much better rates...they are way too expensive for the size of the storage. Also they need much better incintives...
RAMEE S on
Everyone was helpful and made the move in and out simple.
ANITA R on
You need a drink vending machine there!!
LLOYD V on
The air hose leaked more air than was going in the tires and the compressor was full of water because there was a lot of water coming out of the hose also..
STEPHEN M on
I have rented storage spaces, trucks, and purchased propne at this U-Haul location since August of 2005 and have always received the best service and assistance.
JOHN C on
Closing at 7:00p is too early to be reasonable.
MICHAEL K on
The staff was fast, prompt, and very courteous. Overall the experience was excellent. I really like that the property is very secure too.
CLIFTON C on
Jessica was a great help to us.
ANGELA H on
The staff here is the best I ever experienced at a uhaul facility. ..possibly any customer service center yet....Jessica was awesome and the rest of the crew was on point.
ANGELA H on
STAFF WAS EXCELLENT!!!!
MELONY J on
Carlos was extremely helpful in Sacramento. Thank you for wonderful service on my tree rental and truck return l.
DEVIN M on
Excellent customer service!
KENNETH S on
Process was quick and easy. Mgr very helpful Trainee did very well and was helpful
ANNA B on
This unit was RIDICULOUSLY overpriced. I will never use UHaul again!
MICHAEL G on
Went overboard to please/
ROBERTO G on
assholes,
BETSEY C on
It was difficult to see inside the unit due to no lighting. The one recommendation I would make is install a small light inside each unit.
JERRY B on
very good
CASSANDRA F on
Jessica and her crew are always friendly, professional, and very accommodating. The best U-Haul experience I have ever had!
RENARDER L on
I like how a person can satisfy all their moving needs under one umbrella.
KAREN S on
Delivery in Sacramento was great. Otherwise, every time I called they could not find my order and switched me back and forth between ubox and uhaul repeatedly.
ALFRED H on
The Staff is very professional and knowledgeable and I appreciate that. I look forward to doing more business with this branch.
ELLA A on
your rates are too high, the staff was rude and i had to complain to the regional office aboit it...nothing was done...never again will i use this moving/storage service!!
DARRYL B on
Boat storage
DEIRDRE S on
The staff there was very nice,and vey helpful
RENARDER L on
I liked the staff and how you could handle all your moving needs at one store.
PRASHANTH A on
I wish the size of the box would have little big, but overall extremely satisfied with the price and convenience offered.
LAUREL B on
It was great
CATHY K on
the guys there were very friendly and on top of everything. My transactions there were quick and easy.
MARSHA M on
I think Jessica should offer free coffee and/or hot chocolate to customers when they access their storage unit because it`s freezing inside there :
MICHELE J on
Love the staff!! Lots of fun and helpful!
DEBORA T on
Ryan was great. He asked me about storing my items with uhaul. I`ve been a customer for years and didn`t know you had storage. thanks again for a pleasant experience
MICHELE J on
Ryan was very helpful and the manager was very friendly. I had exceptional service is very nice, pleasant even, thank you.
TERRY M on
Other than the units being tough to get larger items into, very satisfied with the storage facility.
STEPHEN M on
I have been using services at this location off and on since August 2005 Storage Units, Truck rentals, boxes, etc. I have always received great service and assistance.
LAWRENCE R on
I commend the staff, and particularly the manager, Jessica, for outstanding helpful and friendly customer service. Jessica is tops in my book.
MARCY P on
This is by far the best experience I`ve had at this U-Haul location. Often there are long lines, but this time there was no wait and Kelli was extremely helpful and friendly.
MISSY P on
Thanks for all ur help Jennifer
JENNIFER C on
The employees were very helpful. Our rental unit needed to be swept and mopped and the employee ensured that the unit was cleaned by the time we arrived with out belongings.
FREDERIQUE E on
Service was very good. I was assisted by the manager who was very friendly and professional.
JAMES S on
every one was very nice and helpfull