Customer Reviews for U-Haul Moving & Storage of Mather

Thank you. And see you next time

Excellent/friendly customer service, clean vehicle and fuel tank full‼️ 👍 ⭐️⭐️⭐️⭐️⭐️

Great service

Our only negative comment we could make was that there was no warning upon making these reservations that when we arrived (after flying from Phoenix to Sac) to pick up our vehicle we were told we couldn't rent unless we could provide a phone number of someone they could call that would actually answer the phone immediately. We had proper ID and a credit card ... seemed inappropriate and could have been a real problem

The interior of the truck was clean, that's all that really mattered. The employee (Frank) was really great, all employees I encountered were very nice. It was frustrating though, I needed to call there, and could not get through. It was just a recording from Uhaul that went on and on and on, and eventually I just hung up. I just had a quick question and had no way to contact them. Also, when will the amount be updated on my bank account for mileage? I ended up owing less than what was charged and the fee has not changed - there was not a refund to my card.

Great customer service

The store employee was very nice at the Mill Station location and helpful. I was frustrated trying to find an enclosed trailer and 2 other locations had canceled my reservation and never called. This location took care of us. Easy and pleasant. Thank you.

Nothing comes to mind. It was a very efficient process

Staff was very helpful. Helped me select packing material for a 200 mile trip. Thanks again.

The Ford model truck has no step running board for the driver or passenger to exit the cab. I have arthritis in my knee, from a military wartime injury, and every time I exited, I had to come down a long drop to the ground with excrutiating pain. My daughter, as passenger, with an athletic physique, also had some difficulty exiting, although she was fastidiously careful. Her final exit before return of the truck, she fell out onto the ground, bumping her head against a curb. She is now bruised in a number of places. Ford should provide a better auxiliary exit step for both driver and passenger. Uhaul should demand this for each truck delivery. It is a liability issue for both UHaul and Ford..

I wanted to give a shout out to Frank or Franky. Short guy with a hat. That dude is freaking amazing man! Great customer service and great overall experience. Promote this dude !!

The guy that helped me went out of the way to make sure we were helped. Nothing but good to say. Thank you.

The back of truck had not been swept. The original truck reserved had someone else's lock on it. The truck exterior not clean. What was outstanding is the young man assisting me. Excellent customer service and apologetic for confusion.

I wanted to give a shout to Frank. Frank is awesome !! He is knowledgeable and courteous. He is helpful and has excellent customer service. I love to rent a U-Haul because of Frank. It would be wise for you guys to promote and to acknowledge this man Frank.

Staff helpful n professional..excellent

Jessica and her staff were always helpful and courteous

Each staff member went out of their way each time to help me. I rented a truck and several trailers over the course of my move. I couldn't have done it without them and Uhaul. Thank you

Location did a good job but the U-Haul website and checkin process needs and overhaul. I asked for a 6x12 trailer when I called the customer service line. The person who answered the phone obviously had a hard time finding the right combination of tow vehicle and trailer. Because she had a hard time entering the correct information it told her no trailers were available. When we looked on our own the website showed one trailer on hand. Lastly, I wanted to extend my rental time and was forced to call a Call Center for scheduling. I don't want to speak to someone in a call center, I want someone on location who knows their equipment on hand and can assist with my local scheduling needs. Turned out I had to bring the trailer back, check it in, only to rent it again for three days; what a nightmare.

I want to give a shout out to Frank. The dude is amazing. He is kind and courteous. He is very knowledgeable and went the extra mile for me. Great job Frank.

Very happy

Keep the lady who helps at the counter. Sweetest and very helpful. 1st time there.

Nothing! The trailer I reserved online wasn't available even though website said it was (someone had extended their trailer rental last minute), and the employees working on Sunday 10/18 fixed the problem by giving me a bigger trailer for the same price to use. Great customer service!!

This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.

Make sure the right hand knows what the left hand is doing , when I came back the day of pickup , the young lady claim to have known nothing about the reservationand asking for more personal info claiming the system was down and rolling her eyes with disrespect

I made my Reservation pre paid in full and filled out your pre pick up info up loaded my Drivers license a few days before I was to pick up my trailer. The night before the pick up UHaul without a phone call or text canceled my Reservation by Email..I was told it was just a Request not a reservation...as Uhaul did not have a trailer near my location..Uhaul find one 1 hour and 20 minutes away..I was very upset but was stuck and had to take it.....I got up early to make the 2 hour and 40 minute round trip ..and found Uhaul had found me a trailer 20 mins from my location..Trailer was perfect..great job with the customer service to fix my problem.

Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.

I didn't use 11 gallons of gas and only drove 4,5 miles I should not have to Pay for outer customers fuel Charges.

Nothing very good service

I wanted to give a shout-out to Franky or Frank. He was amazing! He was helpful and very kind.

The team was very helpful and professional, well done!

Train your staff. I used the self pickup and had an issue with the alternate phone number. I asked the staff about other options to verify my identity. He very incorrectly said there was no other option. I had to have someone else who could get a hold of me. When I went to drop off my truck I hadn't received an email with any clear instructions on how to self return the truck. The lady inside told me I could go to a specific website to do it or wait for up to an hour to return with them. There was one couple already wrapping up their rental ahead of me... an HOUR to return?!! Seems like the only reasonable option these days is to avoid your staff all together.

Attendants were very professional.

Understaffed and little professionalism. I was not properly checked out when I dropped off vehicle.

Staff was not wearing their mask twice when I came in, nor did they enforce it with customer coming in.

Check in and check out was pretty simple and easy. Kind staff.

I tried using the Share function on my phone and followed the instructions per your App; however, when I got to the part of getting the keys, I couldn't find the keys in the back of the truck. I finally asked one of your employees and he told me that the key was in the office and not in the back of the truck where it was suppose to be. When i returned the truck later that day, an employee said he would be right with me; however, he never came back so i self checked myself out using the App. Other than taking more time in the morning than what I expected, everything else was good.

No sense of direction or caring staff- got me in and out at a decent time.

Good service + Good social distancing,.Nice job people keep up the good work.

I was charged $50. for a lost key because I locked the key in the cab at 6:50 AM when I returned the van. I locked it in for safety. The store/office was dark, locked up, with no watchman. We waited for someone...none showed. Now we know there is a key return slot, but it is not near the window or door...it is hidden behind a a big permanent trailer display. We were not told about the return slot, and a cursory look through our forms did not find any mention. I asked that this $50. key fee be reviewed....no response yet. Otherwise, this is a very good, efficient rental place.

Clerk did a excellent job place was busy poor guy could of used another person to help... Please staff that store no one should have to work that hard for pennuts. Give that guy a raise for doing 4 people jobs

Very pleasant moving experience. Very friendly and helpful staff. Fast and efficient.

Jessica was awesome. Give her a raise! The gentleman that received my truck when I returned it was great. It was a great experience.

Abdullah is an excellent employee. He treats people well. Your email online system works pretty well.

The steering was very loose, not sure if thats normal.

I used this facility twice this week. Monday, I had a very poor experience. The person manning the desk, started asking me for information I didn't expect to need (Said I had to have a cell phone on me and needed to give an alternate contact number) to rent a truck. This caused me to have to return home and disturb family at an early hour. HE cold never explain why he needed all this (I've never had to do any of ghat in prior rentals. Just kept saying "policy". I needed a truck again on Wednesday, and despite my negative experience, I came back out of convenience. This experience was much better, with none of that nonsense about needing to have a phone or supply an alternate phone number. I do have to say, ghat you need more people on duty. Both visits, I experienced empty offices with no idea of how long I'd be waiting, and on Monday saw other people idly waiting for some help. Any competition wold simply destroy this location.

I have used this U-Haul dealer many time. They are excellent. I asked for blankets and a hand cart and was told that if any were available when I picked up the truck I would get them, but there was no guarantee. There were none in the truck. We managed without them. I think that you should require the trucks to have the fuel on full. That is a lot easier to figure out than trying to fill it to some line on your printout. I put about $65.00 worth of gas in the truck and only used a portion of it. They do not reimburse you for an over amount of fuel. They should have a full tank when you pick it up and when you bring it back. So much easier than having to guess if you are near the amount.

Wait time. Go to this location 2-3 times a month. Today's wait was unacceptable and clerk seemed like didn't care.

Where is my 20.00 refund?

I Love this U-Haul location, it is the Only one I will go too.. The whole team is kind, supportive, friendly and professional, They Always treat me and the rest of their customers with the upmost respect. Jessica, Kenny, Abdullah, & Ty Are the Best!!! I hope they are each recognized and appreciated by this company. Thank you! Sincerely, Debrah

Better customer service , actually give your customers the items they paid for and then when you tell them you didn't receive your items , DONT ACTUALLY STILL CHARGE THEM , fix it !!! I spent over 100 dollars in gas and was only reimbursed for 28 of it !!! I reached out to someone about fixing the problem and they did nothing . I will NEVER use uhaul again and will be writing reviews everyone I can find a place to do so !

Good

Better customer service.

The young people who help me with renting and hooking up a trailer were very helpful, considerate, and friendly. I would recommend this U-haul place to my friends and family.

Both employees that was there today showed exemplary customer service.. they were both professional and matter of fact. The process was fast and efficient. Thank you.

Pretty sad that corporate Uhaul uses such a lousy domain hosting service ( I'm thinking probably GoDaddy ) that it brings the entire national system down and more importantly puts so much stress on your employees. Its all the thousands of your employees that have to take all the grief from your customers because you are to cheap to use a decent provider.

I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.

Poor customer service at the counter. The individuals that received me at the trailer (hook up and Unhook) of trailer were spectacular. Answered all my questions and very helpful. Just unfortunate that the lady at counter was short, rude and unapproachable.

The young lady who helped me was very polite and knowledgeable. Excellent customer service.

Please clean your vehicles

Little to no help with reservation. Pick up was an hour late. Worst experience I've ever had. Horrible customer service from everyone I spoke to. Will never be using uhaul again.

Keep company discrepancies away from customers. Lol

The lady that checked me in was so awesome ...she was a tremendous help ...

I loved the service friendly customer service and the ride was smooth and nice.you guys have a great company and maintain good quality service with your vehicles

They were so helpful. We had some issues while we had the truck, and had to turn it in late. We called them to let them know, and they were under some pressure due to the scheduling for equipment but, they help out! They are a great location to get what you need! We will definitely use them again!

Windshield dirty, truck had mud splatterers around wheel area. Rear trailer plug was broken

the only thing they charged me for moving pads and dollie and I did not use any of those things. Matter of fax when i ask for a dollie she siad they are low and can not rent me one.

The customer service representative did not wear a mask and did not follow the CDC guidelines.

Staff is friendly

Very good customer service and friendly service I highly recommend thank you

The truck I used, was in decent condition. The dents and dings were not clearly marked with the little x stickers. The steering was so far off I had to compensate continually making sure I stayed straight. The moving blankets that are normally in the truck were not and it was open, I wasn't charged for that, thankfully. I have found that many trucks I have used over the years are tore up and are in need of repair. The vans and pick up trucks are way better maintained. Great company and fantastic folks work for U haul, but the trucks need to be better maintained and serviced to ensure safety of the people using them. The Mills station U haul in Rancho Cordova has been the greatest and most worthy of compliments I have found in years, great service and very classy. Top notch people and very friendly and helpful. They totally get an A+, thank you

Very professional...

The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!

Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.

The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.

The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessica

I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!

The employee was very nice and helpful.

Made a difficult move easy!!

Great customer service very polite keep up the good work

It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!

The worker that helped me was truly a blessing.

Great location

Thank you

12:00 am okay I'll answer ! Lol great job guy's thanks fo the understanding

Fabulous service; tremendous care and attention was given to me. I’m very grateful I went here.

Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . Thank

Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I’ll need to find more secure location.

Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOB

Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.

Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.

Great customer service! Very helpful

The whole team here is amazing! Francisco, Paul, Jessica, Coral, and dude with the nice hair! Thanks for making the rental process so quick and easy. Looking forward to using this location again!

I always have such a great experience each time I’m there. Friendly, knowledgeable, helpful staff. Thank you!!

Good service

Wry helpful. Very courteous and just all around great human beings.

Great customer service at this location!

The office staff were excellent. Because of them my move was successful.

1. No restroom; go off site 2. Truck 1/4 tank full @ pickup. Res never said It. Had to gas but Couldn’t at Uhaul. Had to go offsite. 3.closed stor acc 5-15, pd 4 31 days. No credit. Utter Rip-off🖕🏽

All in all, it was a good experience. It was extremely hard to see inside the storage unit. The staff was very friendly, respectful and polite.

Great people

Storage unit rental was a breeze. Staff always attentive! Thank You U-Haul!!!

Great place to store your rv or trailer. Customer service is always very helpful.

I chose this facility because of the 24-hour security and video. At one point someone got in my motorhome slept in it and stole a few things. Another vehicle had the window broken and the stereo stole

Great experience, everything was perfect!

Great staff with great service and nice location

The two staff members that assisted us were very friendly and helpful. The facility is well run and very clean. I will definitely recommend them!

xxx

We had our unit from January to March and it was a good choice for our temporary storage. Every time we were there the employees were always busy either cleaning or helping customers. Always friendly!

Great Location and nice staff

Jessica and her team are great !

Satisfied

I stored a boat there along the fence adjoining an industrial park. My boat cover was untied and moved to a car in the industrial park. Fortunately, I was able to recover my $200 boat cover.

Great Team and great people!

Great Customer Service! Very professional A+

Excellent service provided by their staff

Great experiences having our Ubox delivered here from Wisconsin super easy to pick up they had them ready to go when we showed up.

Friendly enjoyable

Did not like indoor storage to much extra work to move stuff in and out.

The unit was not at all what I expected. I’m seekign a refund. Thank you

It was obvious they were short staffed but the general manager was very kind and helpful, specially since we had a toddler running around.

~

Service excellent, but billing department deducted anther months rent from my account in error after unit 1303 vacated early. That cost me over draft charge, $20. Please fix it!!

aii good

It said that you had cameras and every thing was secure but within the last couple months my trailer was broken to twice without you knowing or seeing it. The manager didn't care or show up.

Great job by great staff, however they need more help. This location like others are very busy. Hire more people.

You guys ask for too much info or. Simple thing

Thank you for your accommodation much appreciate it

While there my trailer was broke into 4 times. Than one time a 500.00 welded generator was cut of the front of it.

The staff are friendly and courteous.

Antony is very kind.

1

I rented a storage unit for about 6 months. Once my belonging were moved there was water marks on some of them as the unit had water within. My auto payment processed on a closed account.

they served my needs when it mattered most!

Over all it was good