Customer Reviews for U-Haul Moving & Storage of Mather

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mather

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Jeff M on

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They are very helpful. Jessica did an amazing Job helping us. Thank you for making our move a little easier. You guys rock!

Rob T. on

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Very quick checkin and hookup. The Mills Station UHaul facility is very easy to access from Hiway 50 and Folsom Blvd. I have been using the UHaul center on Pyrite Ave in Gold River but I like the customer service at Mills Station more.

Eva G. on

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Great staff! Very helpful. Thank you!!

Jan M. on

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Customer did not leave a comment.

Darryl S. on

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I picked up the truck and it did not register full so I put 33 miles on it and put in 10 gallons of gas it still did not register full and I was charged another 14 dollars for fuel . It was a rip off - the fist time I had this happen at I haul.

Janice W. on

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Customer did not leave a comment.

Kevin M. on

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Truck was dirty inside with dog hair everywhere. Also the fuel was off. I was told they'd make a note but when I returned it, the guy was very rude, calling me a liar. I'll avoid this location because of that guy.

Miriam R. on

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This location absolutely needs to have customer service staff present--had to wait fifteen minutes, in a completely deserted front room, at 9:10a on a Saturday to pick up: no U-Haul rep whatsoever on-hand. Needed to wait twenty minutes to return the vehicle--again, no rep on-hand at 4:40p on a Saturday. At the time of the return, there was also a couple waiting to pick up a vehicle--who had apparently been called from the same location within the past half-hour to indicate that their vehicle was ready. That said...at least the equipment was clean (well-maintained, not so much--alignment was badly off, and the passenger front tire badly under-inflated).

Rob M. on

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Customer did not leave a comment.

FRANCIS K. on

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Only one staff to attend to all the customers. This is terrible!!!. Why should customers wait for hours and hours to be served. Some customers had to leave unattended. You guys are losing money. I'm not coming back there.

Charles B. on

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Great staff at this location. Always friendly and helpful.

MARY N. on

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I learned the hard way that your locations sometimes forward their phone calls. (And I think the couple standing behind me had the same thing happen.) I went online, found my preferred location, called and made a reservation, and when I got there the next morning, was told I was at the wrong location. So the employees need to ALWAYS ask the customer or confirm with the customer, what location they are planning to go to for their pickup. This is a totally unacceptable and unnecessary thing to have happen to someone. There is often a lot of stress related to moving, and this was something I didn't need. My preferred location, offered me a different vehicle which I declined at first, then came back and accepted. Didn't want to/and really didn't have the time to drive across town to the other location. So while my rating for the location I worked with was positive, my rating for U-Haul reservations policy is an "F".

jon b. on

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Excellent experience

Eva R. on

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RICHARD A. on

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COLLEEN C. on

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Your company was started by a veteran. I would think you would give a veteran discount when a vet rents from your company.

Jessica F. on

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Janette B. on

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Make sure truck is clean inside n out. Windows dirty n seatbelt passenger side locked up every single bump we hit pulled to right n air conditioning wasn't working half way thru ride gas gauge was off also

DANYSSE S on

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Very personable and gave great information or ideas.

Bruce J. on

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Friendly and efficient...just the way it should be!

Austin O. on

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CONRADE M. on

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Jorge S. on

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janice w. on

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Nothing, employees were fantastic.

Rebecca M. on

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Tyler C. on

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Francis E. on

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Penny S. on

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I rented online and received a voicemail telling me I couldn't pick up the size I requested from this location. The female I spoke to spoke very fast and was not easy to understand. It was frustrating that I had to go to a different location to pick up the truck I had ordered...the new location turned out to be less than a mile away. I felt that doing business with UHaul this time around was very cumbersome. I ordered online ahead of time to eliminate any hassles. I had to pick up on Wednesday evening instead of Thursday morning which was a bit inconvenient.

Bryan H. on

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Employee was very nice and helpful. Had us on our way in no time! Great price for a one way trailer rental too!

OLEKSII K. on

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Better and newer equipment

Daniel H. on

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The lady who was there was incredibly friendly and quick - especially considering that it was 7am in the morning.

Greg C. on

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I would not recommend U-Haul to anybody. After driving to three different locations in three cities I finally had the truck I had reserved. 3.5 hours later I had the truck I had reserved but my help had other obligations so I only had help moving for a short period. I had to keep the truck an extra day and found myself moving everything by myself. Several promises of a refund and discount fell short after I received an invoice for 3x the amount I had planned and budgeted even though when checking out I had selected the option to dispute the charges.

DON L. on

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Yard attendants were very helpful

Nancy T. on

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Very helpful personnel.

Maria S. on

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Nothing

DAVID T. on

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Clearly notify people that if you make a reservation your allotted time begins at the time you expect to arrive NOT at the actual time you arrive to pick your rental.

David C. on

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Was fucking awesome. I appreciate how easy it was. Thanks again!

SAMANTHA H. on

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Customer did not leave a comment.

FREDRICK N. on

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Very friendly.

Michael R. on

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Virgil S. on

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Nicole W. on

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Danielle C. on

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The staff on duty told me I wasn't supposed to drop it off at that location even though I explained U-haul had specifically given me that location.She had a terrible attitude.

Andrew H. on

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Myles B. on

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I needed a trailer for about 28 hours. Had no option but two days. So I paid for 20 hours I didn't need. I say increase the late fees to make up the money when people are unreliable. And give more options for us people that plan to pay for only what we need.

Theresa M. on

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See above comments

RYAN G. on

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Customer did not leave a comment.

John S. on

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Jessica was awesome, upgraded me to a bigger truck since the one I booked was running late. Very friendly and nice staff, well maintained store.

KDAYA F on

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The young lady working there was super nice and friendly definitely went above and beyond !!!

ALEXANDER M. on

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This has nothing to do with Mills Station. That location was excellent! The team there is exceptional. The call center, on the other hand, needs some work. I was sent to one location to get my trailer hitch installed when there wasn't an available appointment time. When I arrived, the store was locked, but someone on a fork lift helped us out. He was able to send us to another location in Roseville. This location was helpful and courteous.

ALEXANDER M. on

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Manager was very helpful. I was thoroughly impressed with the curtosey of her staff. I would highly recommend this Location. Call center was helpful.

CAROL H. on

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Nothing keep up the great work.

Rosanna W. on

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I initially rented moving blankets but then called to ask if I can purchase them. I was charged the rental fee plus the purchase fee even though I called and they said I could purchase them for $6 each. That is really expensive and being charged twice is not good.

Angela R. on

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Customer did not leave a comment.

Jonathan B. on

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JJOEL d. on

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Manuel M. on

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Just wish Bluetooth was available. I did not have. My input cord

tamika c. on

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Thank you

WALTER J. on

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You need to check equipment better and train your employee's better on asking the customer about the equipment they are renting because they gave me the wrong equipment and messed my car up

mike g. on

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Don't forget to give the customer the proper things rented before they leave the store

William S. on

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Customer did not leave a comment.

GREG N. on

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Staff at Mills Station are great. Jessica, Shanna, Andrew all excellent attitude knowledge and help.

Steven F. on

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Nothing to improve. Great Service.

Ben T. on

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Customer did not leave a comment.

GREG N. on

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Sherry R. on

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Was not told about the $80 charge and that what was not use would be refunded. Customer service was poor in this location. One employee made it a point to only talk and deal with my boyfriend even though I had the paperwork and rented the truck

Theresa F. on

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Customer did not leave a comment.

Francisco C. on

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When I arrived there was 1 person behind the counter helping customers along with running to grab their uhaul vehicle. This in my opinion is very disturbing and frustrating for customers, when there are multiple customers waiting in line. Finally a 2nd person arrived and helped out, which speed up the process. Overall, there should never be only one person behind the counter doing all the work by themselves.

JENNIFER B. on

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Customer did not leave a comment.

Roger B. on

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check in time was fast & easy.

John Y. on

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Customer did not leave a comment.

TEDDY T. on

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Jeffrey M on

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Staff at Mather was fantastic!!

Edwin K on

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It alright

Anthony P on

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the young lady at the front made my experience over the top, thanks to all the staff at uhaul at Mill Station and ladies for the 800,

Tony G on

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Excellent facility.

TAINY W on

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excellent

ROBERT C on

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Overall satisfied.

CHARLES L on

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The staff at this facility are extremely helpful and go out of there way to make things easy for the customer. I would highly recommend this facility.

TERESA T on

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Everyon was very friendly and provided excellent customer service!!

ROBERT C on

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Check in was a little confusing, but generally OK.

DIANE O on

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Very good.

DORIS M on

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It was a good storage unit but I couldn`t see anything in there without a flashlight

KEITH S on

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I was very happy with my experience and will be a repeat customer.

JUSTIN W on

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The staff has been very helpful.

ROBERT S on

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This was the best UHaul facility I have been in, from San Diego to Georgia, and multiple trips with UHaul. The staff was second to none.

MARGIE H on

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I think the staff is very good. Clean storage.

HIGHLAND P on

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The staff were very courteous and helpful. They never acted like I was asking a stupid question or were interrupting them. Excellent service.

ALFRED H on

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The manager and staff were very knowledgeable and professional in helping me in finding exactly what I needed to store my household goods during my transitions. Thank you

DIANE M on

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Staff helpful

ALYSSA G on

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Ceilings were too short compared to advertisement. First night we moved in, we were held at gun point by the cops due to some security thing. We are VERY disappointed in this storage facility.

Laura B on

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My U-Box arrived ahead of schedule. The staff at both locations were patient and helpful. I will use U-Box for any future moves.

RONALD S on

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Thank very much we had a safe and plansent stay there we wood reefer others thank you .mr mrs. Sparrow.

DIANE M on

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Access cards did not work immediately causing some confusion. They would not work until a computer system reboot which was frustrating. The cards should work immediately.

KENNETH S on

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I am paid through June 1, but moved out of the facility and turned in my key. Can I get a refund from May 14-June 1

sarah p on

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The box was poor quality. The boards on the outside were showing cracks. The door didn`t line up right and I had to buy a new lock because of the way the latch aligned poorly. Very disappointing.

JAYESH C on

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Thank you U Haul Storage.

JAYESH C on

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The van had cockroaches. Pick up did not informed abt van had kmph,created a lot of confusion at drop off. Website has flaws as it changed my pick/drop location had to go through a lot of trouble

TONI H on

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You are more expensive than other storage locations.

LESLIE D on

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When my UBox arrived it was damaged. Jessica is very professional and works hard to give the best customer service possible! Thank you!

ALDO S on

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What an awesome, friendly, and professional staff. Jessica is the perfect example of what customer service should be!

TOM B on

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I was very pleased on my arrival very curious and very helpful...thank you

BROOKE H on

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Facility mgr is DREADFUL! Power tripping controlling, passive aggressive heavy handed w regards to payments plus attempted ach without permission. NEVER GO THERE AGAIN

DEAN L on

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Nope

ZANA S on

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sTAFF IS EXCELLENT. I FELT SAFE WHILE THERE.

MICHAEL A on

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Jessica provided outstanding service and support. I highly recommend her facility

KATHLENE W on

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I was 2 days late in moving my remaining furniture out of storage. I was told that they do not pro-rate and that U-Haul would continue charging me until I paid for the full month

DAVID W on

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FANTASTIC SERVICE !!!!!!

DAVID W on

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FANTASTIC SERVICE !!!!!!

BRADLEY H on

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The only downside is that my unit is at the farthest end of the building, but the service was great, and it`s clean and secure.

TRACY T on

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EXCELLENT staff. Friendly, knowledgeable, helpful, expeditious- just fantastic.

CAROL F on

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Great service!

DAVID P on

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I found Jessica and the other staff were always very helpful and friendly. I would definitely recommend this uhaul center to everyone. Great job! Thanks

GINA A on

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friendly staff and very clean

GRETCHEN W on

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The crew in Spokane were like family. We had a crises and needed out Aunt moved out of a terrible situation and Uhaul and the movers were amazing! Can`t thank them enough!!

AARON J on

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Thank you!!

PAUL W on

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U-Haul prices are to high, you can not get your bill right, can never get the store when you call. I will never recommend U-Haul to anyone must of all U-Boxes.

DAVID P on

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Staff was very helpful and although a first floor unit would have been better, loading and storage was not too difficult. I would definitely use and recommend again

ANGELLA W on

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Very nice people

KENNETH H on

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They could not print out a receipt or make a card so I could get my trailer out and in.

CURTIS A on

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The staff was very polite and friendly. My service was the best!

RENARDER L on

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As always this facility took care of my moving needs in an exemplary manner. Thanks for providing such a wonderful establishment. Blessings!!!

CHARLENE P on

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Great Service, Friendly, attentive, professional over the top service

THOMAS C on

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Our only complaint was being forced to buy extra secure lock for our unit, but staff was great.

VIKKI S on

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office staff was always very helpful - asking if I needed anything - and returned my bag almost immediately after I accidentally left it in the bathroom! Thank you!

KRISTY K on

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Was not given all costs ahead of time was hit with extra fees that I did not bring money for. Need to disclose all costs ahead of time.

TOBI S on

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All of the employees were exceptional.

VIKKI S on

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friendly helpful - considerate after my 2 hour trip was 4 hours due to traffic detour

RYAN M on

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The facility was very clean and well maintained. The staff there was very friendly and helpful.

KENNETH S on

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Manager is top notch. Very helpful and friendly

KENNETH S on

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Great place to do business staff is great

HARRY H on

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Very neat and nice - thaanks

BETH D on

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Uhaul needs to provide an elevator for the upstairs storage units along with much better rates...they are way too expensive for the size of the storage. Also they need much better incintives...

RAMEE S on

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Everyone was helpful and made the move in and out simple.

ANITA R on

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You need a drink vending machine there!!

LLOYD V on

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The air hose leaked more air than was going in the tires and the compressor was full of water because there was a lot of water coming out of the hose also..

STEPHEN M on

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I have rented storage spaces, trucks, and purchased propne at this U-Haul location since August of 2005 and have always received the best service and assistance.

JOHN C on

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Closing at 7:00p is too early to be reasonable.

MICHAEL K on

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The staff was fast, prompt, and very courteous. Overall the experience was excellent. I really like that the property is very secure too.

CLIFTON C on

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Jessica was a great help to us.

ANGELA H on

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The staff here is the best I ever experienced at a uhaul facility. ..possibly any customer service center yet....Jessica was awesome and the rest of the crew was on point.

ANGELA H on

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STAFF WAS EXCELLENT!!!!

MELONY J on

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Carlos was extremely helpful in Sacramento. Thank you for wonderful service on my tree rental and truck return l.

DEVIN M on

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Excellent customer service!

KENNETH S on

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Process was quick and easy. Mgr very helpful Trainee did very well and was helpful

ANNA B on

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This unit was RIDICULOUSLY overpriced. I will never use UHaul again!

MICHAEL G on

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Went overboard to please/

ROBERTO G on

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assholes,

BETSEY C on

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It was difficult to see inside the unit due to no lighting. The one recommendation I would make is install a small light inside each unit.

JERRY B on

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very good

CASSANDRA F on

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Jessica and her crew are always friendly, professional, and very accommodating. The best U-Haul experience I have ever had!

RENARDER L on

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I like how a person can satisfy all their moving needs under one umbrella.

KAREN S on

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Delivery in Sacramento was great. Otherwise, every time I called they could not find my order and switched me back and forth between ubox and uhaul repeatedly.

ALFRED H on

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The Staff is very professional and knowledgeable and I appreciate that. I look forward to doing more business with this branch.

ELLA A on

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your rates are too high, the staff was rude and i had to complain to the regional office aboit it...nothing was done...never again will i use this moving/storage service!!

DARRYL B on

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Boat storage

DEIRDRE S on

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The staff there was very nice,and vey helpful

RENARDER L on

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I liked the staff and how you could handle all your moving needs at one store.

PRASHANTH A on

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I wish the size of the box would have little big, but overall extremely satisfied with the price and convenience offered.

LAUREL B on

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It was great

CATHY K on

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the guys there were very friendly and on top of everything. My transactions there were quick and easy.

MARSHA M on

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I think Jessica should offer free coffee and/or hot chocolate to customers when they access their storage unit because it`s freezing inside there :

MICHELE J on

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Love the staff!! Lots of fun and helpful!

DEBORA T on

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Ryan was great. He asked me about storing my items with uhaul. I`ve been a customer for years and didn`t know you had storage. thanks again for a pleasant experience

MICHELE J on

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Ryan was very helpful and the manager was very friendly. I had exceptional service is very nice, pleasant even, thank you.

PHOMMASONE G on

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nice place

KENNETH O on

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Very friendly and helpful staff.

MARIANO S on

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GREAT CREW. KELLI WAS VERY HELPFUL. THANKS AGAIN

PHOMMASONE G on

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nice

SALLY W on

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Kelli was wonderful! She was patient and helpful during what was a very stressful time for our family. I would certainly recommend this location for moving and/or storage.

JAMYN J on

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Very friendly and helpful.

TERRY M on

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Other than the units being tough to get larger items into, very satisfied with the storage facility.

TYLER O on

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I did not know I had to purchase a specific lock to use the storage facility and there should not be an additional charge for 24 hour use.

STEPHEN M on

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I have been using services at this location off and on since August 2005 Storage Units, Truck rentals, boxes, etc. I have always received great service and assistance.

LEIGH F on

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a good experience

DIANA J on

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I was given the wrong information over the phone about when I could access and close out my unit. The people on site were not happy when I showed up after hours and were barely civil.

JESSIE M on

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Kelli was very helpful and nice.

LAWRENCE R on

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I commend the staff, and particularly the manager, Jessica, for outstanding helpful and friendly customer service. Jessica is tops in my book.

MARCY P on

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This is by far the best experience I`ve had at this U-Haul location. Often there are long lines, but this time there was no wait and Kelli was extremely helpful and friendly.

MISSY P on

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Thanks for all ur help Jennifer

JENNIFER C on

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The employees were very helpful. Our rental unit needed to be swept and mopped and the employee ensured that the unit was cleaned by the time we arrived with out belongings.

FREDERIQUE E on

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Service was very good. I was assisted by the manager who was very friendly and professional.

JAMES S on

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every one was very nice and helpfull