Customer Reviews for U-Haul Moving & Storage of Mather

The pickup area is very tight and difficult to attach to the trailer. Understaffed so no help available.

Amazing customer service!!! Thank you ladies!!

Put a vending machine with soft drinks in the store. But that’s about it! ??

Help customers more by respecting physical distancing. I did the rental through the mobile app so that I could minimize my contact with people. I was going to put the key in the key box when an employee came up to me to receive the key and didn’t respect a 6 foot distance.

Have the truck at the address people choose to pick up from. 24 hrs after booking I got an email confirmation that I had to drive over 30 minutes to pick it up when I chose a site 5 minutes from my apartment. HUGE inconvenience!!! Fix the website to reflect ONLY addresses that have said size truck people are requesting!!!!

The two ladies that help me were excellent, went above and beyond to assist me with my rental. All businesses should have employees like those two. When I returned my rental the young man was outstanding.

Jessica was very nice, helpful and calm.

Reimbursement for overage on gas!

Idiots

I rented a 6x12 cargo trailer and it was the perfect piece of equipment I needed for the task at hand. It was in excellent condition and working order. Just as important, the service I received was outstanding. Kenny helped me for both the pickup and drop off. He was both courteous and professional... Thanks!

great customer service

A great place to rent!!

I have to say that the young man who helped me today, I believe his name is Kenneth, was exceptional. I had trouble doing a self return about 20 minutes after the Mills Station location had closed. Luckily, Kenneth was still there and took the time to help me check out even after he'd been clocked out for the day. Kenneth's work should not go unnoticed. After a long day of moving, he saved me a lot of headache and trouble when he didn't have to. Big thanks!

Excellent and professional

Mobile check in took 45 minutes! My scheduled return time was 12 hours After I started check in so my first hour of the rental was all paperwork. Very frustrating

Due to illness, the staff was was limited, and waiting time was more to be served.

Bring more 4x8 and 5x8 trailer back to California

If returning to U-Haul location of original rental is would be nice to have something like a flat tire to be fixed on site instead of waiting for an hour for road side service. Store was for helpful in contacting roadside for me. The Manager Jessica was very polite and helpful.

Do not change managers. Miss Jessica is an Angel from up above. My mom passedpassed n she opened her heart and comfort me n a time of need. Meant soooo much to me. As busy as she be she went beyond. Been with this partucular Uhaul since i moved to Sac in 96. GO JESSICA, GO UHAUL its the place to handle all your moving needs.

The young lady who helped us was extremely helpful and polite. It was a quick and easy process.

it's a very good service

Be nice to your customers if it wasn’t for us you would not be in business the people who wirk for uhall are very rude. Don’t like your job quit. Be nice to your paying customers

Mills Station is the best! Todays transaction was amazing! Just as it should be.

Have employee perform check in and take photos and perform other laborious WORK tasks such as hanging up the phone and helping the customer without being rude. Thank you for not doing anything about this. Corporations are all dependable thieves. You haul my dignity away from me for 93 cents a mile.

Friendly service.

Person who checked us in and gave is the trailer can benefit with an attitude adjustment. He was rude and arrogant. The person that received the trailer when we were done was great.

I was told it was $5.00 a gal if I didn't refuel the truck. I drove about $20.00 & maybe used 3 gals. I figured for a couple bucks more than refueling myself I would let you do it. Then they tell me when I drop the truck off there is a $30.00 service fee. That's not right....

The smell was so bad in the cab from someone smoking that I had to keep the windows open during the drive to my house and all night. It was the worst truck or car I have ever been in. It ran well but my clothes had to be washed they smelled so bad after I had driven the truck. The service from the personnel, however, was excellent.

Great customer service from reservation to hook up to return! Great team at this location!

Always great service at this location

One person on site trying to do too many jobs. Went to rent trailer, no one at desk, had to search the lot. Attendant did hook up trailer, though. When returning trailer, again no one at desk, had to go look for attendant. He was installing hitch on truck. Didn't offer to check me in, didn't disconnect trailer. I disconnected trailer and told him to email me receipt.

As always at this location everything was great. I dont see any way to improve. Unless you can clone your staff for other locations.

There's not anything that could be changed at this time for a better experience.

The app made the pick up slow and inconvenient.

I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!

Cost was too high

The employee was very nice and helpful.

The car hauler was dirty but that was fine. It was the ratcheting strap that gave me the issue. Too much dirt in the mechanism. Should be cleaned a lubricated periodically.

My reservation was changed twice on the day of my rental due to inventory issues at different locations. There has to be a better way for your system to monitor and predict inventory more accurately.

For me everything was great. when i rented the vehicle, the clerk was friendly, helpful and efficient. When i returned the vehicle, even though it was a different clerk, still friendly and helpful. Everything went surprisingly smooth and uneventful

Check in was great. The second person helping to connect trailer was rude and arrogant. Demanding what we do and how we needed to return the trailer.

The guy that hooked the trailer up using our trailer hitch and hook up equipment either forgot to hook the clip into the pin securely or not at all. We could have lost the whole trailer on the freeway. When we discovered the error, we borrowed a clip and pin to secure the trailer. We had to buy another clip and pin when we returned the trailer so we had it the next time we rent a trailer from UHaul. The person that checked the trailer back in was very apologetic and professional. I would use this location again, but I will check to make sure the trailer is securely hooked up correctly.

Jessica and crew are always attentive, efficient and helpful whenever i need a rental. Always a pleasure - Burk

Truck was good staff was good yall just need more help the young man was very busy and all by him self just asd some help thank you. But your staff was very courteous and friendly thank you John Wadley.

The gas tank was only at 1/4. It would be nice if the minimum was at least half a tank.

The customer service no longer exist at this location

Truck had 151,000 miles but it did the job. Thank you

On my way to pick up the rental I received the email that they changed from enclosed trailer to open. Completely unacceptable.

Excellent service ??

Great staff good service reasonable prices l love this location. Its close to me Thanks.

Don't change the workers or manager, Miss Jessica. Been using this particular Uhaul since i moved here in. 1996. She have ALWAYS wears a smile. Very professional and informative of her job, courteous and makes you feel welcome. I alwaya refer my friends to Matherfield station Uhal. UHAUL IS THE BEST!!! I will continue until i no longer need storage.

Overall, excellent service from start to finish! Thank you!

Jessica did a great job. Give her a raise!

Jessica is very good at customer relations. Professional and knows her equipment.

Made a difficult move easy!!

Check in and check out was quick and friendly. The facility was clean and in good order. The truck I got was OLD, lots of scratches and seriously sounded like it was on its last leg. People turned their heads to look when I drove by. It was ok for my purposes, but I hope nobody has to take a long trip in it. At check in, your website wouldn't let me upload my pictures for truck condition or gas tank level. I don't like this method of check-in. My fault - I lost the keys and had to pay to have a locksmith to come out to make a new one. When I originally tried to request roadside assistance, your website wouldn't detect my location and there was nowhere to enter my physical address. I called the rental location, since I was only about a mile from it, and was immediately told that I would have to use roadside assistance, and was then promptly disconnected when she said she was transferring me. I called roadside assistance myself, was informed that lost keys are a customer responsibility and would need to have a locksmith come out to make a new one. The CS rep from roadside assistance did look up locksmiths in my area and called me back with some possibilities. I ended up researching this and using my own. My issues with this scenario (Note: I do take responsibility for losing the keys): 1) From start to finish, getting in touch with roadside assistance was about 40 minutes, because of the website issues that I kept trying to figure out, and the rental location being unable or unwilling to help me. 2) When I called the rental location, I was IMMEDIATELY directed to roadside assistance, even though I told them that I was very close to their location. To me, this indicates that the rep I was on the phone with did not bother to look to see if there was an extra key, or there was no extra key. Either scenario should be concerning. Note that I would have been very willing to pay an additional fee to cover having an extra key cut from an existing one (which I cannot fathom a vehicle rental place not having). However, I ended up paying $100 to have a locksmith come out to make one from scratch, and spent about three hours (almost a half work day) getting this issue resolved. In this respect, I am probably lucky that I had an old truck and didn't have to get a newer, more expensive key made. I feel like many of the issues I had, could have been avoided with better and more compassionate customer service at the rental location. That being said, this was an unfortunate event, and I am still likely to use UHaul in the future. I have been a long-time customer and will probably continue to be.

Friendly, and quick service

Nothing they know what they are doing . All good

The location was short staffed upon pickup and drop off. They did a great job once I was helped, just had to wait awhile. Other customers felt the same as I did having to wait. The staff was great. They were helpful and professional. Just needed more of them.

Everybody at this U-Haul were great and easy to talk to and was friendly

Very efficient, quick and easy. Thank you.

Check cup holders next time - someone left toe nail clippings.

Kenny was great, there was irate customer in the store trashing the place and he kept his cool, called the police and somehow continued to get me on the road in a shirt time. Even when the computer system was messing up and he had to reach out to tech support. Pure professionalism.

It's too bad you couldn't have a couple of people on site to help unload a truck...

Charged incorrectly.

Check your headlights. We had one out in the front and was driving back at dark

Staff were generally unhelpful, abrupt, and dismissive.

Merry Christmas, thank you guys making my moving much easier.

You guys are always awesome! Thank you for the help!

So professional so polite. This experience was sooooo streamline and pleasant in a time of moving stress!! So happy to have done business with you!

The person was helpful after I stood around for 15 minutes while people ran around. I was the only customer in the store and people were too busy to help me. Friendly once they helped me.

Excellent, efficient and polite customer service both on pick up and return.

I wanted to drop off the truck at a different store closer to where I ended up. It was still in town so I had to drive 10 miles back to the place I picked it up. Wasted time, money and gas.

Everything was great people, service and trunk.

The telephone verification of second party on rental agreement was completely intrusive and over the top unnecessary. I don't like it, and if it happens again you will loose me as a customer. Bad business practice.

Great customer service very polite keep up the good work

It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!

The worker that helped me was truly a blessing.

Great location

Thank you

12:00 am okay I'll answer ! Lol great job guy's thanks fo the understanding

Fabulous service; tremendous care and attention was given to me. I’m very grateful I went here.

Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . Thank

Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I’ll need to find more secure location.

Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOB

Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.

Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.

Great customer service! Very helpful

The whole team here is amazing! Francisco, Paul, Jessica, Coral, and dude with the nice hair! Thanks for making the rental process so quick and easy. Looking forward to using this location again!

I always have such a great experience each time I’m there. Friendly, knowledgeable, helpful staff. Thank you!!

Good service

Wry helpful. Very courteous and just all around great human beings.

Great customer service at this location!

The office staff were excellent. Because of them my move was successful.

1. No restroom; go off site 2. Truck 1/4 tank full @ pickup. Res never said It. Had to gas but Couldn’t at Uhaul. Had to go offsite. 3.closed stor acc 5-15, pd 4 31 days. No credit. Utter Rip-off🖕🏽

All in all, it was a good experience. It was extremely hard to see inside the storage unit. The staff was very friendly, respectful and polite.

Great people

Storage unit rental was a breeze. Staff always attentive! Thank You U-Haul!!!

Great place to store your rv or trailer. Customer service is always very helpful.

I chose this facility because of the 24-hour security and video. At one point someone got in my motorhome slept in it and stole a few things. Another vehicle had the window broken and the stereo stole

Great experience, everything was perfect!

Great staff with great service and nice location

The two staff members that assisted us were very friendly and helpful. The facility is well run and very clean. I will definitely recommend them!

xxx

We had our unit from January to March and it was a good choice for our temporary storage. Every time we were there the employees were always busy either cleaning or helping customers. Always friendly!

Great Location and nice staff

Jessica and her team are great !

Satisfied

I stored a boat there along the fence adjoining an industrial park. My boat cover was untied and moved to a car in the industrial park. Fortunately, I was able to recover my $200 boat cover.

Great Team and great people!

Great Customer Service! Very professional A+

Excellent service provided by their staff

Great experiences having our Ubox delivered here from Wisconsin super easy to pick up they had them ready to go when we showed up.

Friendly enjoyable

Did not like indoor storage to much extra work to move stuff in and out.

The unit was not at all what I expected. I’m seekign a refund. Thank you

It was obvious they were short staffed but the general manager was very kind and helpful, specially since we had a toddler running around.

~

Service excellent, but billing department deducted anther months rent from my account in error after unit 1303 vacated early. That cost me over draft charge, $20. Please fix it!!

aii good

It said that you had cameras and every thing was secure but within the last couple months my trailer was broken to twice without you knowing or seeing it. The manager didn't care or show up.

Great job by great staff, however they need more help. This location like others are very busy. Hire more people.

You guys ask for too much info or. Simple thing

Thank you for your accommodation much appreciate it

While there my trailer was broke into 4 times. Than one time a 500.00 welded generator was cut of the front of it.

The staff are friendly and courteous.

Antony is very kind.

1

I rented a storage unit for about 6 months. Once my belonging were moved there was water marks on some of them as the unit had water within. My auto payment processed on a closed account.

they served my needs when it mattered most!

Over all it was good