Customer Reviews for U-Haul Moving & Storage of Mather

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

New guy was only one there but he still seemed to know exactly what to do and we didn’t have a delay.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

We reserved a refrigerator dolly, one was not available at Mather, we had to drive the truck to another location to get a dolly. We had to pay for the mileage which was almost double what we used.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

if it's not very busy inside, it would be nice to ask if someone wants to be shown to their truck. late night drop off instruction were a little fuzzy besides dropping the key into the orange slot. The Uhaul app was awful. I've never been able to make it work on my or my husbands android phones and we have tried many times. it won't take photos (all "photos" were just of a black screen), it won't access photos in my gallery and it wouldn't allow me to proceed unless I submitted the black photo. When I tried to use the app to return the truck after hours, it didn't seem to want to take a photo of the dash. maybe it did, maybe it didn't, it didn't show us the photo to approve it. There was a lot of flash & might have caused glare. we tried starting over on the return to make sure we got a photo, but the app just kept redirecting and freezing. We called the 24hour service line and after being on hold for 3 minutes decided to just drop the keys in the box and leave while waiting on hold. The customer service person who answered (was nice and helpful and was surprised that the app didn't work for us. I told her it never worked for us. she noted that we turned in our keys on time and would tell the local employees.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Fast pickup! Easy return process too.

Rating:

5.0

Best service I have had in a long time. Really felt welcome and appreciated.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

I highly recommend U-Haul from this Mather location. Everyone we encountered were very helpful and pleasant. I especially want to mention, Alexandria, the driver who delivered our empty containers and picked up our packed ones. She was most helpful, prompt, courteous, and friendly. The Traffic co-ordinator for the pick-up, delivery and getting our containers to Chattanooga was Chris. All my contacts with Chris were all very professionally handled, and followed up on. On one occasion he even went above and beyond to provide service. He called us back after 8 pm to be sure we got the answers we needed. Our move went much much smoother because of the people at the Mather CA location.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The young woman who helped me qat the Mills Station location on 6/10/25 was SOOO helpful. I had reserved the wrong trailer, had the wrong size bowl and did not estimate well how long my tasks would take. She took care of everything!

Rating:

2.0

So upon moving out yesterday I ask if the large door could be open. The agent says he didn’t think so and took me to the manager. She was rude and very short. The reply was “I don’t even know where the key is” My take away was I’d hired moving helpers and time is of the essence. I didn’t have much more other than to ask if it was ok to leave the door propped open and again found he to be snarky. I have used the unit for 2 years and this didn’t make me feel as a valued customer

Rating:

5.0

Very helpful!

Rating:

5.0

Friendly and quick service. Great attitudes to customer needs!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Keep doing what you are doing. Kita was super helpful and caring for all my needs, very pleasant to work with.

Rating:

5.0

Quick service with proper safety checks. Great team.

Rating:

5.0

Equipment was clean. Trailer was missing a security pin to hold the tailgate closed. It worked great.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I was initially told it would be $14.95 but when I checked out the same day with my trailer, it was like $60 - what is that about? I was supposed to get a receipt emailed for that, but I haven't seen that.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customers Services was knowledgeable and Services are A+ rating. V/R Mr Manglona

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I reserved the trailer online for a 1-way picking up 5/15 at Rancho Cordova and confirmed the drop off location for 5/17 at Truckee - online and at the pick up location. As I was about 1/2 way to my destination I received a call from your corporate office informing me that I could not drop it at the original location and would have to drive another 50 miles to drop it off. I explained that wasn't possible due to my vacation plans, but could make arrangements to pay someone else to drop it off on Monday 5/19. The 1st corporate representative was rude and not helpful. The 2nd corporate representative was apologetic and confirmed that I could drop it off Monday 5/19 with no additional charge. It was delivered in clean condition at the Reno location on 5/19, however, that location charged me for the additional days. I dispute the additional charges as well as the original fee for breach of the original agreement and the follow up agreement with your corporate office. Your service has seriously degraded in the last several months.

Rating:

5.0

excellent all around

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

xlnt service. tx.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Truck runs like shit. It's not go over 50 miles hours . From end need work. Used lots of gasoline maybe be 4 or 5 miles a gallon. I know I was worked For GM . This Needs Work!. I have rented other trucks all where good not this one

Rating:

4.0

Nice staff attentive.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

It was a seamless experience as is.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

The service that was provided was great. The ability to have the box when I needed it, where I needed it was nice. The delivery was ahead of schedule. This allowed for an easy pick up of my items shipped. The cost was reasonable.

Rating:

5.0

Perfect customer service from start to finish.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer service at the start and at the end were exceptional! The process of inspecting the vehicle using one's phone is also exceptional. Immediate re-assessment of costs from a reduced mileage from original estimate is very nice.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Friendly efficient staff

Rating:

5.0

I will never return to U-haul Sunrise in Roseville after my treatment there. U-haul Wells in Roseville, also slow, really slow, both these locations more than once. BUT, the MATHER Sacramento location was a clean slate and everyone there checking both in and out was completely fantastic. I mean everyone. I only saw the owner at a return checkin so I didn't interact with her, but this place was BLAZING with worker productivity and customer service. Both the checkout and return were immediate and actually fun! I should say I have multiple fairly recent rentals. What I want to plug, also, is Moving Help "Move You Up", two guys for two hours at a great rate that went beyond belief to load for two rental moves, that's TWICE they loaded/unloaded for me in 2025 and got it done with time to spare both times.

Rating:

5.0

The rain leaked into my boxes and some of the cloths was in paper boxes had stained and odor

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The latch that i had locked with a padlock, was apparently unlatched during transport. Possibly in need of redesign so it is not so exposed to inadvertent unlatching when the bix is being loaded or unloaded.

Rating:

5.0

The representative that assisted me was amazingly friendly and customer oriented. This will be the location that I will recommend to others and will be the location where I rent my trailers in the future.

Rating:

3.0

Customer did not leave a comment.

Rating:

3.0

Do not charge people until after the product is returned. I didn’t use all the mileage and they did not refund me

Rating:

5.0

I had two different male staff wait on me who so friendly, polite and accommodating. There was a female staff member that was a little off putting which didn’t interfere with my excellent rating.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

All staff were very nice and helpful!

Rating:

5.0

Great fast service

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff was knowledgeable and provided great customer service.

Rating:

5.0

Extremely professional. Very patient with me. And very fast with the paperwork. They made the process very easy for the customer. In and out and on my way.

Rating:

4.0

Customer rep. Was helpful in hooking up the trailer. Would be helpful if she too had a partner helping her in the office. It was very busy for one person.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Kira was awesome. Super helpful, friendly and communicative from start to finish. It was obvious she knew what she was doing and carried a professional attitude through the entire transaction. Thanks, Kira. 10/10

Rating:

5.0

I love renting from this store. Always great. On checkout, the employee actually walked out to us as we dropped off the trailer. Quick and easy checkout.

Rating:

5.0

Great staff. Everyone was friendly and helpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great customer service.

Rating:

5.0

Amazing team at this U-Haul location - they were efficient, competent, and kind. I appreciate their service.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

(Kira A gave great customer service!!! I needed a truck last minute to pick up some flooring and was on a time crunch! All the trucks and vans were rented, but she had one van the was reserved for later in the afternoon and told me as long as I get it back in time for the customer that reserved it, she would rent it to me. You’ve got a great employee in her!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

I especially wanted to thank Jennifer because of her exceptional mgmt skills set, I really appreciated storage privileges at the Mathers Field location. My only conflict was that I had many more storage obligations to maintain before prioritizing which one to keep. Anyway, thanks for your service opportunities.

Rating:

5.0

Associate who served me was a pleasure to work with, knew her job well, and knew the equipment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

N/a.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Jennifer went out of her way to help us on Thanksgiving Day! UHaul has been wonderful throughout our move.

Rating:

5.0

Moving is stressful but UHaul helped things go as smoothly as possible. Both Mary in Palm Springs and Crystal in Rancho were absolutely wonderful. They both went above and beyond with checking in regularly and being flexible when plans changed. I cannot say enough good things about their attitudes and capabilities. I recommend UHaul unreservedly.

Rating:

5.0

Kira was very helpful and is a great representation of the company.

Rating:

5.0

John single handedly made the experience great. He is just such a great host, always making sure that everyone is happy, and very respectful. A++++ for John.

Rating:

5.0

John and Jen were great. I had a terrible day and they were a pleasure to deal with.

Rating:

5.0

The first location where I had, my reservation was not open at seven. I drove around for an hour back home and back to the location and there were several other customers waiting for a truck. When I went to the new location, they gave me a truck. They told me there was an incident at the other store, but they got a lot of other customers at the store. I finally got my truck. I spent an hour of my own gas money driving around on moving day. I am calling customer service now as I did yesterday demanding a refund when you reserve a truck two weeks in advance you expect it to be there along with the employees. The mobile check-in was also not working. Horrific customer service. This location was great.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

The check in process on the app is horrible. Make it possible to turn in equipment without downloading the app or having to give more tban your reservation number. It's U-hual not much has changed except your prices and nothing else will change. The price gouge on things inside your store are also a huge customer turn off.

Rating:

5.0

The seat belt alarm, who went off constantly. Even though I was wearing my seat belt in the truck I used. Other than that a very good experience.

Rating:

5.0

Both the workers that were in office 01/13/2025 were amazing. They were helpful, nice and very attentive to our needs. Thank you!! What a great team.

Rating:

5.0

Super friendly and helpful people working here. Everything went smoothly and it was easy start to finish.

Rating:

5.0

Really nice folks working there

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Thank you for your service and support.

Rating:

5.0

Excellent service, quick and efficient. I definitely will be back.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Jennifer was awesome! She was a bug help. The trailer was awesome, worked great! All went well!

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Start a Friday when I was running a little behind. I called The establishment let him know I was gonna be a little late. The gentleman had answered that that would be fine, just get there as soon as possible. And when I get there, the lady Jennifer Kinkel was very rude, said that she canceled my reservation because I was not there on time. The gentlemen spoke up said that he held my reservations. He does not know why it canceled out. She says it's canceled already, I'll have to Reserve another one, and so I have to start all over again. Rude!... I asked her if there was a problem? I was ready to walk out and call it a day, and because it was late I went ahead with through the transaction. I was the only half hour 45 minutes late for which I was coming from Lincoln, California I finish the transaction. He came out as I was ex Inspected the vehicle and he apologized for her attitude . Fast forward to Sunday. I get there at 1 30 - 1 45. I pull into the checkout area. Seemed like she was having a bad day because she directed me into another Bay as I put it parked, she immediately was yelling rudely to my 78 year old aunt. She was so rude to my party that pulled in behind me. I opened the door and I asked her. Are you having a bad day? You do not talk to my people. That way, one thing to talk to me that way. But you wanna be rude to my 78-year-old aunt and the gentleman? That was driving my truck because they did not know where to park all they had to do was ask them to park in a certain area. They would have done it without hesitation. My aunt was shooked up. She did not like her talk to her that manner. I have a heart condition and I should not be getting angry with an employee talking to my people that way she is super rude. I will never be back in this location ever again, as long as she's here, she tried to apologize, but I responded by "you were like this Friday." So no way I accept your apology. You should have apologized Friday .. It's not my job to let people like that. Talk to me or any of my party like that I am done.

Rating:

2.0

The return process wasn’t explained at all, then they were so understaffed it was taking forever so I did it online, but the online system didn’t let me take the last photo nor would it let me get a refund except by mailing a check. Grow up, U-Haul, use Venmo or Cashapp or something, I want my money now.

Rating:

5.0

Jennifer could not have been more helpful! She definitely went above and beyond. Moving is always stressful and she made me feel much better about my whole move.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

SHE WAS EXCELLENT .

Rating:

5.0

The staff were courteous, polite and professional. They went above and beyond to make sure I had Fabulous experience

Rating:

5.0

None

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

No problem at all!!

Rating:

5.0

The gentleman who helped me was very professional, friendly, and efficient. Thank you so much for a great experience at Uhaul! Lorenza

Rating:

5.0

I've gotten to know Jennifer Kinkle, the manager, John, Brock and the personnel at this location on a well-known basis. They were respectful, caring and accommodating. I don't have anything negative to say about them or my experiences. I would think this would be demonstrated since I have done business with them several times and will continue to do so with upcoming projects. Thank you.

Rating:

5.0

Manager was called in on day off and stepped right in to assist me. Overall excellence in customer care.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Our food truck was vandalized causing about $1500 in damage . staff didn’t seem to care and was kicked out due to a few flat tires on our unit even though dues were paid in full . Zero security for your equipment seems like vandals have there way with damaging equipment. Being we own a catering company literally a few blocks over we used to spend thousands a year in propane service and we decided to go elsewhere due to the very unfriendly - newer management we miss Jessica she was the best . Thanks

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great place!

Rating:

5.0

NA

Rating:

5.0

The staff was very helpful, courteous, friendly and accommodating. Fast, effecient service and minimul wait times. Jennifer was outstanding and provided great customer service.

Rating:

2.0

The individual in charge of managing the facility is an elderly woman who unfortunately displays rudeness and lacks helpfulness. However, her son possesses a genuinely kind demeanor. It is important to remember that her negative experiences with certain individuals should not lead to a generalization that everyone is similarly unpleasant. In order to maintain a professional atmosphere, it would be beneficial for her to conduct herself in a more appropriate manner, rather than resorting to unpleasant behavior.

Rating:

5.0

Very nice young men

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I left my trailer n jetski cuz I have no choice. Im taking advantage of one month free storage. But apparently gate is always open. Anyone can go in n out without the key card. Im scared. Guys extremely nice, fast n easy. This was the 3rd uhaul shop I went to looking fir storage so i dropped off n left quikly cuz Im moving. I had deadlines

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I rented a unit for 3 months and visited at least 5 times. Why I say it is not well maintained: The large automatic door with no threshold plate closest to my unit was almost always "broken". Made it difficult to get in and out physically, and twice had to wait for an available staff person to open the garage doors. I didn't like that I couldn't just get in and out without having to find someone.

Rating:

5.0

My comments are above

Rating:

2.0

Having to go upstairs to my storage without a lift makes no sense. The wide security doors are always unavailable for some reason or another!

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Jennifer was very sweet and helpful*

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

The staff at this facility was awesome and very helpful, it is the overall security of the facility that is below par and little has been done to date to improve security. I had my motorhome broken into and vandalized.I understand that this has been an ongoing problem.

Rating:

1.0

Our motorhome was broken into and items stolen. Extensive damage to a window in which the thief entered. Perimeter fencing is in disrepair. Manager has no plans to make repairs.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Outstanding customer service

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The no proration of the month is nothing more than stealing. You didn’t earn it.

Rating:

5.0

We had a problem with our online order...The staff at this location was not only professional, but very well adapted for their job in all areas. The staff was able to function with a great degree of emotional intelligence even when problems were presented to them that were to no fault of their own, as in navigating the online system for customers. Kudos all around to this location for being at the level iof excellence in customer service!!! All expectations net & succeeded!🏆🏆🏆

Rating:

4.0

The Lady that runs the place is blatantly hostile in both demeanor and attitude I'm surprised that anyone would stay long either a employee or customer I'll never come back as a customer so long as she's there

Rating:

2.0

Customer did not leave a comment.

Rating:

4.0

The overall experience was quick & straightforward. Our only complaint would be that the staff person at the front desk asked us to create our personal code while other customers were in ear shot, so we declined. We're glad the option to do it later was available.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Giving Average because I thought that if I vacate earlier than my monthly installment date then I will get a refund for the remaining days since I am no longer using it. The rent should be prorated.This will give your customers more satisfaction because I feel why should the customers pay if they have already vacated it.

Rating:

5.0

Excellent service from staff.

Rating:

5.0

Staff was great and helpful. Facility is just what I was looking for. I was a little disappointed when I was told that having a reservation didn't guaranty me a space for my motorhome, a space was not waiting for me but I lucked out that someone had just vacated a spot.

Rating:

5.0

The people at the the faculty where I stored my car were very nice and helpful

Rating:

1.0

So glad to longer be with this storage facility been there for year and the staff is just rude especially the older lady that a general manager always has an attitude even when I was closing out my unit on the 27th. I did meet one employee named Josh and he was very nice and friendly I wish I only had to deal with him and not her.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Professional and friendly service.

Rating:

5.0

Thank you

Rating:

5.0

It has been a satisfying arrangement. I thank for your good service. Given the opportunity I will share my experience with others.

Rating:

5.0

You guys are my go to spot when I need to store. Thank you so much. :) Gianna

Rating:

5.0

Great

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

top notch staff

Rating:

5.0

The staff are kind, enjoyable to interact with, work well together, helpful, and go above and beyond to ensure you have everything needed etc. A great experience!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Jennifer & Victor were both great and the rest of the staff is friendly and helpful!!

Rating:

5.0

Great 👍 job

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

When I first showed up the lady at counter checking me in would talk very rudely to other customers when they came in and said it's gonna be a 20 min wait. Then after a week of my truck being there it got broken into and vandalized. When I took my equipment out being there only over a week I did not even get a refund. I will definitely share this on social media and youtube. U-Hauls lot is not secure. They have surveillance but had me park my truck where surveillance couldn't see my truck.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

The staff was great. Seemed unorganized inside. My big no was access to the units due to parking. Only two doors and customer parking in front of those doors. I hired a crew to assist me unload and lost time with the movers

Rating:

5.0

Jennifer was always willing to help whenever it was necessary, and did it with a smile.

Rating:

4.0

Uhaul is a reliable brand and the staff is always courteous and patient and at times offer exceptional service

Rating:

4.0

From the time I rented the storage unit, the facility has always been clean and accessible when needed. The staff was always been helpful and accommodating.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Jessica the manager was rude to myself and other customer. I am not sure if she was rude to me because I requested a call back from the district manager and never got a call. It was in regards to her customer service.

Rating:

4.0

Need more employees. Only 1 was available to assist a group of 6+

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The assistant manager was very helpful. She gave us more information that we needed. And was very helpful and customer service orientated.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

I am filling this out based on an employee named Ariella and I will also be emailing Uhaul corporate offices. The experience we walked into was absolutely ridiculous! This lady (named Ariella because I finally asked the employee trying to help us to write her name down) was rude, so rude that my adult children and myself were uncomfortable. We shouldn't have to listen to an employee leave an approximately three-minute-long rude voicemail talking completely down to someone about parking in the wrong spot at the facility. Meanwhile, the gal named Lya was trying her best to keep peace in the office and got to a spot where she needed assistance with our storage. This went on for quite a while in which another customer came in and was "snapped" in rude tones saying to her that she was busy and would help her when she was finished. This was fine, however, the tone used was extremely rude, not to mention this lady had still not helped our situation and by now it was 6:00 pm and the facility was to close at 7:00 pm. Lya asked for assistance again from Ariella and was told to wait (despite the fact that we should have been done and on our way) - we were not a priority. Lya asked if we could start unloading the uhaul while waiting and Ariella snapped - NO not if the order isn't complete. At this point, Ariella was just sitting there and Lya got frustrated and had to leave the office to try and call the store manager for help with our storage. We were further disgusted when Ariella got up from behind the desk (still not helping us) and scuffed at my 26-year-old daughter with an attitude. NOT OK! We had just spent three days on the road and to be treated like this was awful. By the time it got figured out, the time was 6:30 pm and Lya quickly opened the large door so we could unload by 7:00 pm. Next thing I knew was Ariella came stomping out with an attitude for NO REASON and stated - JUST SO YOU KNOW I AM CLOSING THAT AT 6:45 pm. At this point, I wanted to lose my mind on this woman, but luckily my focus was on getting as much of the Uhaul in 15 minutes as we could. First, I would like to say that even my 21-year-old son stated that it was a good thing that Lya was there trying her best to put out fires because I would have not gone as well for Ariella. Secondly, we will be getting a different storage unit in the near future and not recommending the facility. Thirdly, we were there when the call came in that this Ariella actually had left the horrendous phone call erroneously. I could go on but will say lastly that this experience was supposed to be pleasant and it wasn't. After she had the nerve to stall our interactions, we had to wait until after it was locked at 7:00 pm for another 15 minutes for the alarm to set. In the meantime, two other customers tried to come to the facility to drop off stuff in their storage and were turned away. The sign says 24-hour access, but that is not entirely true. Overall, WORST experience with Uhaul, and we will not use it again. With that being said, this employee Lya deserves a medal as she held it together incredibly well.

Rating:

5.0

This facility is awesome the staff is great friendly and very helpful

Rating:

5.0

Jessica was great!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I loved the experience and will definitely rent here again! Five stars!!

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

This is the best U-Haul I have ever experienced in 45 years Erick was so kind always helpful and Vanessa the manager runs a tight ship! She gives excellent professional service! Thanks to all the staff and going to miss y'all!

Rating:

5.0

Jessica went out her way to help accommodate me. She was friendly and professional and cleared all misunderstandings. Thank you Jessica!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer Service was knowledgeable & friendly

Rating:

3.0

The one downside I found was that my unit was on the second story and there isn’t a service elevator to help get heavy items up and down, forcing you to use the stairs..not the safest/most efficient. The plus side however, was the unit was very clean and was a better price then other units I had looked into.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Extremely helpful made me feel like everything was ok

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

There was no lock in my unit, but I understand that it was after hours

Rating:

5.0

My lock on my storage was damaged and they replaced it for me right there on the spit right away ..A+++

Rating:

5.0

Very nice place.

Rating:

5.0

The grounds need to be swept more often. Landon was very friendly & helpful.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The facility had short fences. Broken fences. Not enough cameras. The employees told us they never walk around and check the cars out. They are not liable for anything lost or stolen, or thefts they say. Homeless drug addicts a Hang out where the fence was broken I’m the back by my car. My car was vandalized numerous times. Someone stole a lot out of it. They wouldn’t credit me anything for my trouble.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

I have used uhaul for a number of years in different states and this is the first time I've felt the need to write a bad review. My car was damaged on the property due to negligence on uhaul's part. I paid for car storage and after 5 weeks of being away I came back to a big dent in the top of my car. It was obviously from something being dropped on it. Uhaul has been doing work under the awing that my car my under and never made sure the contractors were using protection for people's cars in case something was dropped. They honestly didn't care about the damage and said they weren't responsible for it since they say you rent here at your own risk. They have also had break ins into RVs. I would NOT leave your vehicle here.

Rating:

5.0

It was good.

Rating:

4.0

The manager, Landon was very friendly & helpful. It was good to see they were training some new employees.

Rating:

5.0

Thanks for your service and professionalism.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Staff made an untrue remark about me.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Front desk rep was not friendly or very helpful

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

My boat was broken into and my $2500 stereo system stolen and $2400 worth of damage was done to my boat motor and fuel tank. All of which UHaul refused to pay a penny for. Need I say more ?

Rating:

1.0

My storage was broken into multiple times, staff told me there was nothing they could do for damages. When I moved my stuff out of the storage they continued to bill me for 5 months after leaving.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Lots of break-ins. My trailer was broken into twice in just 10 months. 5 trailers in total broken into the same day my trailer was broken into. Uhaul management did not reach out to me to inform me if the re-occuring break-ins. Never received apology from Uhaul. Had to call the police myself to have them come out to investigate the break-ins. DO NOT USE THIS FACILITY TO STORE YOUR RV/TRAILER. CHECK OUT REVIEWS AND PICTURES ON YELP.

Rating:

2.0

I was broken into twice. They broke the window twice and stole 2 radios Your insurance co will not cover anything. I have a $3000.00 out of pocket expense. So no I would not recommend this place to anyone.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

My travel trailer was broke into and vandalized. Staff showed no empathy. 10 other trailer were broken into, as well. Very poor staff and will tell everyone to stay away.

Rating:

2.0

Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.

Rating:

4.0

My boat stereo was stolen and the boat was ransacked. Obviously not secure.

Rating:

2.0

Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.

Rating:

1.0

Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.

Rating:

1.0

Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break in

Rating:

1.0

Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor security

Rating:

1.0

I was paying $139.00/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard I have pictures if you want them.

Rating:

5.0

Yes Jessica was the best over at the mill station in Rancho Cordova California

Rating:

1.0

Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.

Rating:

5.0

The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. Thank you!

Rating:

5.0

Jessica and her staff were always helpful and courteous

Rating:

5.0

This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.

Rating:

3.0

Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.

Rating:

5.0

I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Very professional...

Rating:

3.0

The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.

Rating:

5.0

The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.

Rating:

5.0

The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessica

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!

Rating:

5.0

The employee was very nice and helpful.

Rating:

5.0

Made a difficult move easy!!

Rating:

5.0

Great customer service very polite keep up the good work

Rating:

5.0

It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!

Rating:

5.0

The worker that helped me was truly a blessing.

Rating:

5.0

Great location

Rating:

5.0

Thank you

Rating:

5.0

12:00 am okay I'll answer ! Lol great job guy's thanks fo the understanding

Rating:

5.0

Fabulous service; tremendous care and attention was given to me. I’m very grateful I went here.

Rating:

5.0

Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . Thank

Rating:

5.0

Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I’ll need to find more secure location.

Rating:

5.0

Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOB

Rating:

1.0

Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.

Rating:

1.0

Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.

Rating:

5.0

Great customer service! Very helpful

Rating:

5.0

The whole team here is amazing! Francisco, Paul, Jessica, Coral, and dude with the nice hair! Thanks for making the rental process so quick and easy. Looking forward to using this location again!

Rating:

5.0

I always have such a great experience each time I’m there. Friendly, knowledgeable, helpful staff. Thank you!!

Rating:

5.0

Good service

Rating:

5.0

Wry helpful. Very courteous and just all around great human beings.

Rating:

5.0

Great customer service at this location!

Rating:

4.0

The office staff were excellent. Because of them my move was successful.

Rating:

1.0

1. No restroom; go off site 2. Truck 1/4 tank full @ pickup. Res never said It. Had to gas but Couldn’t at Uhaul. Had to go offsite. 3.closed stor acc 5-15, pd 4 31 days. No credit. Utter Rip-off🖕🏽

Rating:

4.0

All in all, it was a good experience. It was extremely hard to see inside the storage unit. The staff was very friendly, respectful and polite.

Rating:

5.0

Great people

Rating:

5.0

Storage unit rental was a breeze. Staff always attentive! Thank You U-Haul!!!

Rating:

5.0

Great place to store your rv or trailer. Customer service is always very helpful.

Rating:

3.0

I chose this facility because of the 24-hour security and video. At one point someone got in my motorhome slept in it and stole a few things. Another vehicle had the window broken and the stereo stole

Rating:

5.0

Great experience, everything was perfect!

Rating:

4.0

Great staff with great service and nice location

Rating:

5.0

The two staff members that assisted us were very friendly and helpful. The facility is well run and very clean. I will definitely recommend them!

Rating:

5.0

xxx

Rating:

4.0

We had our unit from January to March and it was a good choice for our temporary storage. Every time we were there the employees were always busy either cleaning or helping customers. Always friendly!

Rating:

4.0

Great Location and nice staff

Rating:

5.0

Jessica and her team are great !

Rating:

5.0

Satisfied

Rating:

2.0

I stored a boat there along the fence adjoining an industrial park. My boat cover was untied and moved to a car in the industrial park. Fortunately, I was able to recover my $200 boat cover.

Rating:

5.0

Great Team and great people!

Rating:

5.0

Great Customer Service! Very professional A+

Rating:

5.0

Excellent service provided by their staff

Rating:

5.0

Great experiences having our Ubox delivered here from Wisconsin super easy to pick up they had them ready to go when we showed up.

Rating:

5.0

Friendly enjoyable

Rating:

4.0

Did not like indoor storage to much extra work to move stuff in and out.

Rating:

1.0

The unit was not at all what I expected. I’m seekign a refund. Thank you

Rating:

3.0

It was obvious they were short staffed but the general manager was very kind and helpful, specially since we had a toddler running around.

Rating:

5.0

~

Rating:

5.0

Service excellent, but billing department deducted anther months rent from my account in error after unit 1303 vacated early. That cost me over draft charge, $20. Please fix it!!

Rating:

5.0

aii good

Rating:

1.0

It said that you had cameras and every thing was secure but within the last couple months my trailer was broken to twice without you knowing or seeing it. The manager didn't care or show up.

Rating:

4.0

Great job by great staff, however they need more help. This location like others are very busy. Hire more people.

Rating:

2.0

You guys ask for too much info or. Simple thing

Rating:

4.0

Thank you for your accommodation much appreciate it

Rating:

4.0

While there my trailer was broke into 4 times. Than one time a 500.00 welded generator was cut of the front of it.

Rating:

4.0

The staff are friendly and courteous.

Rating:

4.0

Antony is very kind.

Rating:

5.0

1

Rating:

1.0

I rented a storage unit for about 6 months. Once my belonging were moved there was water marks on some of them as the unit had water within. My auto payment processed on a closed account.

Rating:

4.0

they served my needs when it mattered most!