Customer Reviews for U-Haul Moving & Storage of Mather

Rating:

5.0

Our service was excellent and efficient in and out . Going back to rent a car trailer with no worries about service .

Rating:

1.0

Drove the truck to a gas station and our shop 2 miles away. We spent $159.98 in gas, the gas pump was not connected so We lost most of the gas. I have the gas receipt. We returned the truck with 4 miles driven. We were refunded $103.50 for the gas, we are still out $56.48 for the gas.

Rating:

5.0

Great customer service.

Rating:

4.0

Being short staff, this location did a very good job on helping customers and were very professional and helpful.

Rating:

4.0

Having a closer location to my house. However the customer service was outstanding at this location from pickup to return.

Rating:

5.0

Easy, efficient check out. Professional and courteous folks!

Rating:

3.0

Staff member was rude and unhelpful. First encounter (day before appointment) she sat and scrolled on her phone eating Gardetos while 5 people were standing in front of her waiting to be helped. day of appointment I was at facility at 8 to unload my storage unit and ubox, when she opened at 9 she insisted that she had to help the other people that stood in front of the door for her to open before she pulled out my ubox that I had reserved to be available to me at 9am and had people whom I was paying by the hour waiting. I had to explain and beg the other customers to let me go ahead of them and they were gracious enough to do so. When she finally did pull out the ubox she parked it as far away from the moving truck as possible without it being obvious she wasn't being helpful.

Rating:

5.0

The ladies on-site were very efficient and friendly.

Rating:

5.0

Two terrific women balanced multiple clients patiently and confidently. You don't pay them enough and severely short staff this location. Good thing those two were the best. I think UHaul expects women to do more with less and I bet for lower pay. Have used this location for years and these two rocked it on a busy Friday morning. Never saw that when crawling with men pretending to work. Do better by your rock stars UHaul, if you want to keep them.

Rating:

4.0

The equipment was very old, used, sounded and handled badly almost unsafe to drive

Rating:

5.0

Cheapest experience and great customer service!!

Rating:

5.0

The assistant manager was very helpful. She gave us more information that we needed. And was very helpful and customer service orientated.

Rating:

1.0

I am filling this out based on an employee named Ariella and I will also be emailing Uhaul corporate offices. The experience we walked into was absolutely ridiculous! This lady (named Ariella because I finally asked the employee trying to help us to write her name down) was rude, so rude that my adult children and myself were uncomfortable. We shouldn't have to listen to an employee leave an approximately three-minute-long rude voicemail talking completely down to someone about parking in the wrong spot at the facility. Meanwhile, the gal named Lya was trying her best to keep peace in the office and got to a spot where she needed assistance with our storage. This went on for quite a while in which another customer came in and was "snapped" in rude tones saying to her that she was busy and would help her when she was finished. This was fine, however, the tone used was extremely rude, not to mention this lady had still not helped our situation and by now it was 6:00 pm and the facility was to close at 7:00 pm. Lya asked for assistance again from Ariella and was told to wait (despite the fact that we should have been done and on our way) - we were not a priority. Lya asked if we could start unloading the uhaul while waiting and Ariella snapped - NO not if the order isn't complete. At this point, Ariella was just sitting there and Lya got frustrated and had to leave the office to try and call the store manager for help with our storage. We were further disgusted when Ariella got up from behind the desk (still not helping us) and scuffed at my 26-year-old daughter with an attitude. NOT OK! We had just spent three days on the road and to be treated like this was awful. By the time it got figured out, the time was 6:30 pm and Lya quickly opened the large door so we could unload by 7:00 pm. Next thing I knew was Ariella came stomping out with an attitude for NO REASON and stated - JUST SO YOU KNOW I AM CLOSING THAT AT 6:45 pm. At this point, I wanted to lose my mind on this woman, but luckily my focus was on getting as much of the Uhaul in 15 minutes as we could. First, I would like to say that even my 21-year-old son stated that it was a good thing that Lya was there trying her best to put out fires because I would have not gone as well for Ariella. Secondly, we will be getting a different storage unit in the near future and not recommending the facility. Thirdly, we were there when the call came in that this Ariella actually had left the horrendous phone call erroneously. I could go on but will say lastly that this experience was supposed to be pleasant and it wasn't. After she had the nerve to stall our interactions, we had to wait until after it was locked at 7:00 pm for another 15 minutes for the alarm to set. In the meantime, two other customers tried to come to the facility to drop off stuff in their storage and were turned away. The sign says 24-hour access, but that is not entirely true. Overall, WORST experience with Uhaul, and we will not use it again. With that being said, this employee Lya deserves a medal as she held it together incredibly well.

Rating:

5.0

This facility is awesome the staff is great friendly and very helpful

Rating:

5.0

Better mark previous damage on products

Rating:

5.0

I don't remember the young woman's name, but she was very helpful and got me out of there with a trailer very quickly. Store and lot were clean. Not sure what kind of improvements can be done. How can anyone complain? The whole process can be done with a phone.

Rating:

1.0

Your phone check in did not work, and the gals at the counter informed me that despite having a 24-hour rental, I could only check in before 6:30 because phone check in was ALSO not working. NOT HAPPY. My only other option was to keep it until the morning and get up early after a tiring day to bring it back (and pay more miles and gas). Ugh.

Rating:

2.0

It was like I needed to hold U-Haul's hand through this whole process must've been on the phone with them at least 20 times start to finish

Rating:

3.0

Location needs two people available at opening time. Took a long time to check out.

Rating:

5.0

Manager helped me. She was great

Rating:

5.0

Have a couple of chairs so a customer waiting to be helped at the counter does not have to stand. Standing in one place is difficult for some people.

Rating:

1.0

The trailer had D rings for straps or tie downs that were non usable because you couldn't hinge them up inside of the trailer. The tailgate left side black pin was very hard to insert because the trailers seem to be bent slightly not making it line up well when you close to tailgate ramp. Customer service was terrible. First a staff employee told me do not park in the spot I parked at for future reference, the place that had no signage saying no parking and was perfectly legal and acceptable. When I returned the trailer, I had to wait for employee to get off a portable device and they claimed they were doing some kind of contract but nobody else was there so being I was the only customer I had to sit there and wait. I would think customers would be first and if you're working on a contract online you could put that on hold and take care of who's in front of you. I thought it was very rude. Upon returning, they seem not to like the idea that I removed a trailer off my vehicle and pulled my vehicle up to the customer parking. They wanted my vehicle left connected to the trailer so they could check the trailer lights with my vehicle as I returned. If they need to check the trailer lights, they probably should have a tool to check them on their time and not on my time.

Rating:

1.0

My wife was charged online when she booked the uhaul. I came in and was charged when I picked it up plus when brought it back

Rating:

5.0

The equipment was fine. However, the windshield was quite dirty when I picked it up. A truck should be ready to just drive off the lot and hit t he road without having to spend time in making the road visible to the renter....

Rating:

2.0

I returned the truck 1hour late and charged for whole day. I would not like to borrow at your place again.

Rating:

5.0

Nothing, I have rented uhaul trailers for twrnty years and I never go anywhere else. I always have a positive experience with uhaul equipment.

Rating:

5.0

It was busy but great customer service

Rating:

5.0

Everything went great. Thank you and would definitely recommend to friends and family.

Rating:

5.0

Jessica and team continue doing what you are doing. Thanks for being a bright spot in this moving experience

Rating:

2.0

Train employees better. Took almost 1 hr to finish transactions.

Rating:

5.0

Jessica the GM was amazing and super friendly. She answered all my questions and was great to work with. Will definitely be renting from this location again.

Rating:

5.0

The agent was great to work with. For me nothing

Rating:

5.0

Phone answering at the location!!! I understand the opportunity here, however speaking directly to the location is helpful. Thanks

Rating:

5.0

Such incredible people that work at this facility. I only use this facility for that reason. I tell everyone to go there. I'll probably be back next week. Give everyone a raise. Lol

Rating:

3.0

They need more than one person checking people in at a time, particularly on weekends.

Rating:

4.0

U-Haul's call center is slow and not helpful – my initial call went to the call center when I attempted to reach a local U-Haul corporate yard. I had already input the type of trailer I needed on the web site before placing the call, and had to wait on hold for 5+ minutes for the call to go through. Once connected, it appeared the call center employee had the results of my web site input in front of him (I assume based on my phone #). I repeated what equipment I needed and where I wanted to pick the trailer up – he then wasted 10 minutes of my time walking me through the entire reservation process (including multiple disclaimers AND taking my credit card info) before telling me that NO U-Haul sites within 25 miles of my location had the type of trailer I needed available. I ended the call, and placed a second call to another U-Haul yard about 5 miles from the location where I initially wanted to pick up a trailer. The woman who answered at that location said they had multiple trailers in the size & type I needed on hand. When I arrived at the yard to pick up the trailer, I mentioned how unhelpful the call center was – the woman on the counter (same person I spoke with at that site) said it happens all the time – call center tells customers no trailers are available, when her location is “drowning in trailers”.

Rating:

1.0

I filled up the truck and the guage did not even move and ended up filling 4 gallons for 20miles. After I got close to the location the guage started moving and ended up filling way more then I needed to. The last was also rude at checkin. I don't know why but you guys always add an extra mile when I'm not there. I have a business and I don't do this and this is not right. I think I'm going to have to start posting actual info online before someone has to take action.

Rating:

5.0

There is nothing you can for it was great thank you

Rating:

5.0

Customer service assured me I rented the right trailer to tow a motorcycle when I arrived it was not the right trailer the lady working fixed everything and got me the right trailer

Rating:

5.0

I know every business is short staffed this year. This location #706068 did as best as possible because of the Saturday staffing when I returned the equipment. There were Two people on duty from what I observed. One lot person and one contract closer.

Rating:

5.0

Nothing very efficient pick up and drop off process

Rating:

5.0

No improvements needed based on my positive experience.

Rating:

4.0

More staff

Rating:

5.0

Very friendly professional staff. Everything was ready for our reservation as promised. We were in and on our way in less than 10 minutes. Highly recommend this uhaul location.

Rating:

5.0

Very friendly and helpful crew that went out of there way to help me with my rental needs.

Rating:

3.0

The staff were helpful as they could be considering the software issues. The units that were supposed to be available were not. The unites were recorded as different sizes in the system then they obviously were in plain sight. I was charged a rate higher than listed on the website and on the paperwork I was provided when I arrived at this location. It took over 1 and a half hours to rent the unit. After an all day trip. Alimony didn't have a unit after I reserved online. Es told it is first come first serve. Why reserve then?

Rating:

5.0

10/10

Rating:

5.0

Nothing all was great and the lady helped was great 👍👍

Rating:

5.0

Ladies working here were super friendly and very helpful. Great location, super clean and easy to maneuver.

Rating:

2.0

Rep said I needed my cell phone. No other uhaul rep in other locations and states have disappointed me over not having my cell phone on me. Gas cost and it was not cost affordable for me to drive home to get my phone and come back to pick up my reserved trailer. SMH

Rating:

3.0

Rude cashier, made me feel unwelcome and like a criminal

Rating:

5.0

I was so disappointed when the Pyrairetes location in Rancho that I'd been going to for years changed managers. The current on is one of rudest people I've ever encountered. The Mills Station location is fantastic, friendly & professional.

Rating:

5.0

Cheaper rates...general manager at mills station very efficient and profitable..everybody was nice ..😊😊

Rating:

5.0

Jessica was great!

Rating:

2.0

This is the second time in 2 months that I have rented a truck from this location. The first time, the online check in did not work and you have to go through the entire process again when you show up, This time they gave me a truck they did not have the keys for! They gave me paperwork for that truck and then said to just remember what the gas tank was sitting at and the mileage! NO!!!! I wanted proof. And then they charged me twice! And then charged me the actual amount as to when I returned the truck. It was bad! I don't ever intend to go here again!

Rating:

5.0

Thank you so much

Rating:

5.0

I loved the experience and will definitely rent here again! Five stars!!

Rating:

3.0

Computers were troublesome . Even though I checked in online my payment was a problem for the computer system somehow and wasted a lot of my time and U-Haul rep time

Rating:

4.0

Upon return I dropped the key into the slot prior to photographing mileage. Unable to exit Uhaul online checkout. Computer program needs to have another door out. Move days can be emotionally draining, physically exhausting. Returning the truck is like the end of a marathon. Passing the finish line but then navigating paperwork.

Rating:

5.0

This is a great place in the U-Haul chain.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

This is the best U-Haul I have ever experienced in 45 years Erick was so kind always helpful and Vanessa the manager runs a tight ship! She gives excellent professional service! Thanks to all the staff and going to miss y'all!

Rating:

5.0

Jessica went out her way to help accommodate me. She was friendly and professional and cleared all misunderstandings. Thank you Jessica!

Rating:

5.0

Customer Service was knowledgeable & friendly

Rating:

3.0

The one downside I found was that my unit was on the second story and there isn’t a service elevator to help get heavy items up and down, forcing you to use the stairs..not the safest/most efficient. The plus side however, was the unit was very clean and was a better price then other units I had looked into.

Rating:

5.0

Extremely helpful made me feel like everything was ok

Rating:

5.0

There was no lock in my unit, but I understand that it was after hours

Rating:

5.0

My lock on my storage was damaged and they replaced it for me right there on the spit right away ..A+++

Rating:

5.0

Very nice place.

Rating:

5.0

The grounds need to be swept more often. Landon was very friendly & helpful.

Rating:

1.0

The facility had short fences. Broken fences. Not enough cameras. The employees told us they never walk around and check the cars out. They are not liable for anything lost or stolen, or thefts they say. Homeless drug addicts a Hang out where the fence was broken I’m the back by my car. My car was vandalized numerous times. Someone stole a lot out of it. They wouldn’t credit me anything for my trouble.

Rating:

1.0

I have used uhaul for a number of years in different states and this is the first time I've felt the need to write a bad review. My car was damaged on the property due to negligence on uhaul's part. I paid for car storage and after 5 weeks of being away I came back to a big dent in the top of my car. It was obviously from something being dropped on it. Uhaul has been doing work under the awing that my car my under and never made sure the contractors were using protection for people's cars in case something was dropped. They honestly didn't care about the damage and said they weren't responsible for it since they say you rent here at your own risk. They have also had break ins into RVs. I would NOT leave your vehicle here.

Rating:

5.0

It was good.

Rating:

4.0

The manager, Landon was very friendly & helpful. It was good to see they were training some new employees.

Rating:

5.0

Thanks for your service and professionalism.

Rating:

1.0

Staff made an untrue remark about me.

Rating:

2.0

Front desk rep was not friendly or very helpful

Rating:

1.0

My boat was broken into and my $2500 stereo system stolen and $2400 worth of damage was done to my boat motor and fuel tank. All of which UHaul refused to pay a penny for. Need I say more ?

Rating:

1.0

My storage was broken into multiple times, staff told me there was nothing they could do for damages. When I moved my stuff out of the storage they continued to bill me for 5 months after leaving.

Rating:

1.0

Lots of break-ins. My trailer was broken into twice in just 10 months. 5 trailers in total broken into the same day my trailer was broken into. Uhaul management did not reach out to me to inform me if the re-occuring break-ins. Never received apology from Uhaul. Had to call the police myself to have them come out to investigate the break-ins. DO NOT USE THIS FACILITY TO STORE YOUR RV/TRAILER. CHECK OUT REVIEWS AND PICTURES ON YELP.

Rating:

2.0

I was broken into twice. They broke the window twice and stole 2 radios Your insurance co will not cover anything. I have a $3000.00 out of pocket expense. So no I would not recommend this place to anyone.

Rating:

1.0

My travel trailer was broke into and vandalized. Staff showed no empathy. 10 other trailer were broken into, as well. Very poor staff and will tell everyone to stay away.

Rating:

2.0

Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.

Rating:

4.0

My boat stereo was stolen and the boat was ransacked. Obviously not secure.

Rating:

2.0

Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.

Rating:

1.0

Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.

Rating:

1.0

Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break in

Rating:

1.0

Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor security

Rating:

1.0

I was paying $139.00/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard I have pictures if you want them.

Rating:

5.0

Yes Jessica was the best over at the mill station in Rancho Cordova California

Rating:

1.0

Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.

Rating:

5.0

The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. Thank you!

Rating:

5.0

Jessica and her staff were always helpful and courteous

Rating:

5.0

This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.

Rating:

3.0

Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.

Rating:

5.0

I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.

Rating:

5.0

Very professional...

Rating:

3.0

The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!

Rating:

5.0

Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.

Rating:

5.0

The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.

Rating:

5.0

The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessica

Rating:

5.0

I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!

Rating:

5.0

The employee was very nice and helpful.

Rating:

5.0

Made a difficult move easy!!

Rating:

5.0

Great customer service very polite keep up the good work

Rating:

5.0

It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!

Rating:

5.0

The worker that helped me was truly a blessing.

Rating:

5.0

Great location

Rating:

5.0

Thank you

Rating:

5.0

12:00 am okay I'll answer ! Lol great job guy's thanks fo the understanding

Rating:

5.0

Fabulous service; tremendous care and attention was given to me. I’m very grateful I went here.

Rating:

5.0

Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . Thank

Rating:

5.0

Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I’ll need to find more secure location.

Rating:

5.0

Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOB

Rating:

1.0

Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.

Rating:

1.0

Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.

Rating:

5.0

Great customer service! Very helpful

Rating:

5.0

The whole team here is amazing! Francisco, Paul, Jessica, Coral, and dude with the nice hair! Thanks for making the rental process so quick and easy. Looking forward to using this location again!

Rating:

5.0