Customer Reviews for U-Haul Moving & Storage of Mather

4,344 reviews

10161 Mills Station   Sacramento, CA 95827
(W Of Mathr Fld Rd)

(916) 369-2758

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 369-2758

10161 Mills Station
Sacramento, CA 95827
(W Of Mathr Fld Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JACOB E. 
Rating:
5.0

Your internet at the location was extremely slow. The employees get frustrated when the line is long and they have to wait for the internet to process the rentals for the people in line. Same frustration exists at the UHaul on Pyretes way in Rancho Cordova. Staff is GREAT!

MARTHA H. 
Rating:
5.0

Customer did not leave a comment.

irina C. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

I like this location. Both of the women who helped me today were efficient and professional. Thanks!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY J. 
Rating:
5.0

They need more help only had one worker had to wait for help

David B. 
Rating:
5.0

Customer did not leave a comment.

Mond C. 
Rating:
5.0

Good customer service. Still got charged for only using miles to drop off at a different location.

Devin H. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA R. 
Rating:
5.0

The employee helping me with the trailer was very rude. That was the only issue that I had while picking up the trailer.

Hossein A. 
Rating:
3.0

Customer did not leave a comment.

KELVIN H. 
Rating:
5.0

U haul went out of there way to find a enclosed trailer. My u haul location hadt to call and tell me that the one I reserved would not be in. They found one at another location and took 25$ off.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
2.0

How much I was charged didn't make sense to me, and when I asked the employee why and if she could explain some things for me, she just said that's what it says on the computer and that I'd have to contact their manager for more detailed answers. But I feel basic questions regarding charges should be in every employee's basic knowledge . It went over my 100 deposit when it was the shortest distance I've ever used with U-Haul, And I was last told my remaining balance is 14 and some change. Now I'm recieving messages stating I owe 30 but no late fees have been applied nor will be for a whole other week. I feel I'm being charged wrongfully or inaccurate and no one can even be bothered to explain anything when I ask legitimate questions.

TAYLAR M. 
Rating:
4.0

Make. It an accessible location. Thanks!

PETER B. 
Rating:
5.0

Fantastic

MARVIN A. 
Rating:
5.0

They were very kind

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vitaliy L. 
Rating:
1.0

Customer did not leave a comment.

kelvina T. 
Rating:
4.0

Found my needs meet and attention given to my return of U Haul equipment. However; I did have to help the lady remove the 6 x 12 trailer from my bumper ball. Need tools to make this easy.

DARNEL D. 
Rating:
1.0

Customer did not leave a comment.

ANDY N. 
Rating:
5.0

Always a good experience using uhaul

TRACY M. 
Rating:
5.0

Customer did not leave a comment.

VITALIY L. 
Rating:
5.0

Customer did not leave a comment.

DEBRA L. 
Rating:
5.0

The customer service person was great, She knew her stuff and got us set up right away even though we didn't have a reservation. We only had it for about two ours and when we brought it back she had us checked back in quickly.

Ladonna F. 
Rating:
5.0

Customer did not leave a comment.

ALONZO P. 
Rating:
4.0

Continue with your customer service. Thank you!

CARL G. 
Rating:
5.0

Keep everything the same as it is. Great customer service and very easy check-in/check-out.

STEVEN L. 
Rating:
5.0

Customer Service was knowledgeable & friendly

johnny L.  |  First Impressions 
Rating:
3.0

The one downside I found was that my unit was on the second story and there isn’t a service elevator to help get heavy items up and down, forcing you to use the stairs..not the safest/most efficient. The plus side however, was the unit was very clean and was a better price then other units I had looked into.

Lauren S.  |  Overall Experience 
Rating:
5.0

Jessica R. was very efficient and experienced

Luke Z. 
Rating:
5.0

Nothing. Polite, helpful, understanding when complications arise. Would recommend %100. I did computer check in, had questions and staff very helpful. I assumed dolly I ordered was in truck, didn't look. They deducted from my bill with no issues since I didn't have it.

Kathleen P. 
Rating:
1.0

Customer did not leave a comment.

PATTERSON B. 
Rating:
4.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

Customer did not leave a comment.

Alvin A. 
Rating:
5.0

allgood

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

I rent a trailer and returned after hours and next day they called me and left voicemail Of stealing one of the trailers without checking cameras carefully, also one of the employees called and left massage to my reference phon and left same massage and I'm very upset with unprofessional treatment with customer.

Farzin A. 
Rating:
5.0

Excellent service from Jessica.

Don N. 
Rating:
5.0

My experience was perfect, great staff and service was quick and informative

JAMES LEE ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

SHERRI colleeen W. 
Rating:
1.0

When we rented the truck, it reflected a 7/8 tank of fuel. We drove the truck a total of 31 miles. Before returning the truck, we put in 3+ gallons of fuel. After dropping off the truck, I received a receipt reflecting a charge of $24.60 for fuel stating the tank was only 3/4 of a tank of fuel when we returned it, No one came out and checked the fuel tank when we returned the truck and then claimed afterwards it was not at the amount of when we rented it. I have a fuel receipt! They are a rip off!

TIMOTHY W. 
Rating:
5.0

Jessica was the best customer service agent I've encountered in a long time!

Dustin R. 
Rating:
5.0

Na

ANNAMARIE M. 
Rating:
1.0

Rude customers services, nothing was explained in detailed

LOU L. 
Rating:
5.0

Customer did not leave a comment.

Sharon I. 
Rating:
2.0

Customer did not leave a comment.

Cristine C. 
Rating:
4.0

Customer did not leave a comment.

matt m.  |  First Impressions 
Rating:
5.0

Continue great service and availability to customer. Rep was friendlier than staff in Crescent City

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

The lady was friendly and helpful early that morning of the pick up. She answered all of our questions regarding our RSVP and general questions we had about our destination.

Patriciamarissa C. 
Rating:
5.0

Customer did not leave a comment.

Raymond V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dean S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Super easy to pick up the trailer. Staff was friendly and professional.

STANTON H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Very professional snd quick smooth delivery

Alan L. 
Rating:
1.0

Perhaps my best u haul experience ever. I was greeted upon entering showroom. Jessica...a 10 star representative for sure. My already great day was made even better.

Dallas R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD GARRETT H. 
Rating:
5.0

Great service, excellent employees.

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

I rent at this location almost weekly. The staff is always helpful and know what they're doing. I can't say enough about my experiences at this location. Especially want to thank the Hispanic lady she goes out of her way to assist. But they're all very good.

ANDREW H. 
Rating:
5.0

Britney was amazing. She was fast. ; she communicated next steps clearly and even under pressure being the only one in the office and having to manage six customers at once.

BRENT L. 
Rating:
5.0

Excellent service

SANDERSON LEE M. 
Rating:
5.0

Truck was in great running condition, was able to haul the things we needed to our home from my parents. Great rental rates. Will probably rent again in the future! Thank you!

CLIFTON LEE II N. 
Rating:
2.0

Customer did not leave a comment.

ERIK A. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

The store manager went above and beyond. Almost 2 hours after her shift, she stayed and checked me in. Excellent customer service!

Erik C. 
Rating:
4.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Extremely helpful made me feel like everything was ok

Lisa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

Customer did not leave a comment.

Virginia K. 
Rating:
4.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

The manager was extremely friendly

Vladislav K. 
Rating:
5.0

The staff at this location are always very professional, nice and quick to get you setup with your rental.

FRANK F. 
Rating:
5.0

very easy listening made my day.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Nicolas R. 
Rating:
5.0

Customer did not leave a comment.

FRANCINE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER B. 
Rating:
5.0

The general manager was awesome! The location has everything you need to move. The prices were reasonable; a one stop shop.

Joseph C. 
Rating:
5.0

There was no lock in my unit, but I understand that it was after hours

Emma D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Reina D. 
Rating:
5.0

Great customer service hands-down. Jessica Rodrigues was so polite and took good care of me everything went well and as planned for my day she just made it a little bit better. Thank You! Jamie Harris

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Nice staff, very helpful! Thank you!

VANESSA E. 
Rating:
4.0

Customer did not leave a comment.

Genii R. 
Rating:
5.0

Customer did not leave a comment.

Salvador C. 
Rating:
5.0

Service for picking up and returning my trailer rental was really quick, efficient, and a positive experience.

DARREN V. 
Rating:
5.0

Service advisor was very helpful, polite, prompt and efficient. She even unhooked the trailer and checked me out quickly.

Edward O. 
Rating:
5.0

The windshield was filthy, otherwise everything was great.

TERRI P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY B. 
Rating:
2.0

No

Jamshid A. 
Rating:
5.0

My lock on my storage was damaged and they replaced it for me right there on the spit right away ..A+++

Delores l.  |  First Impressions 
Rating:
5.0

Everything was great. Quick paper work, in and out the door within 5 minutes.

DANNY B. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

BLAKE E. 
Rating:
5.0

Very nice place.

Jay S.  |  First Impressions 
Rating:
5.0

The pickup location was 1hour drive from my apartment and I wish it could have been bit near to my apartment, which would have saved some commute time.

SIDDHARTH S. 
Rating:
5.0

Customer did not leave a comment.

Brahim S. 
Rating:
4.0

Customer did not leave a comment.

ROSAMARIA R. 
Rating:
2.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Hire another employee so if an employee is on

TAMAR C. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren S.  |  First Impressions 
Rating:
5.0

It was good.

craig s.  |  First Impressions 
Rating:
2.0

Front desk rep was not friendly or very helpful

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen W.  |  First Impressions 
Rating:
5.0

Great customer service very polite keep up the good work

Michael W.  |  First Impressions 
Rating:
5.0

Wry helpful. Very courteous and just all around great human beings.

Lydell F.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top