I greatly enjoyed working with Denise! She was helpful, knowledgeable, friendly, and understood my somewhat unique situation. I was going to store my belongings at another location, but she also assisted with showing me the storage facility. The facility itself wasn't as nice nor as well maintained as the other one, but Denise was so helpful, I went ahead with U-haul.David O.
Customer Reviews for U-Haul Moving & Storage of McAdams Park
Wichita, KS 67214
(One Block West of 135 on 13th Street)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stacey G.
Customer did not leave a comment.Brittany B.
Customer did not leave a comment.Whitney L.
Prompt and professional service. Definitely would rent from this location again.John D.
Nothing. Check in was quick and easy.JAMES M.
Customer did not leave a comment.Eddie T. | First Impressions
Customer did not leave a comment.Brian F.
I don't have a recommendation for improvement, other than to encourage two people to keep up the great customer service: the woman who completed the contract at the desk at 3:15 PM on 6/11/2021, and then helped attach the trailer, along with Jaimie who was working in the parking lot. Both went out of their way get the hitch to slide into the rusty receiver tube. Without their help and persistence, I would not have been able to drive away with the trailer. They are amazing!Coleen P.
Customer did not leave a comment.Cristy A.
Customer did not leave a comment.Jonathan K.
My only complaint is that the access doorr should have been open but we had to swipe every time we wanted to enter.Hailey N. | First Impressions
Customer did not leave a comment.Brian M.
No improvements needed. Very professional, caring, helpful and considerate of the customer. Keep up the good relationships.Ronald K.
Customer did not leave a comment.TIMOTHY T.
Customer did not leave a comment.Cristobal D.
Very knowledgeable and helpfulPaul W.
Customer did not leave a comment.CHARLES C.
None at presentJoe W.
whichever is closestRebecca A.
Customer did not leave a comment.Henry Z.
Customer did not leave a comment.Lynn N.
Customer did not leave a comment.Lynn N. | First Impressions
I paid for furniture pads and none were received through the no touch app system.Jason M.
Customer did not leave a comment.Lynn N.
Customer did not leave a comment.Jeanna W.
Awesome customer service from each of the staff members I encountered. They went above and beyond.Anthony B.
Somebody got into my facility when I was just a little late on my payment and rummaged through my stuff taking some things.Tara W. | Overall Experience
Customer did not leave a comment.PAUL W.
The only complaint I have is that I was never able to adjust the mirrors on the truck I rented. They would not move at all to adjust.Teresa G.
Have more counter people available.James M.
Both the guy who helped me when i picked it up and the one who helped me when I dropped it off were great.Cooper P.
Very rare that I would say "excellent" of my own free will. I have become accustomed to antagonism, masquerading as service. NOT in this case AT ALL. You have an excellent service person at this facility. Further, it seems apparent to me that you have repurposed an older, existing facility with modern storage equipment and security features. I am extremely impressed. It seems to me that someone has "re-thought" and somewhat reinvented Uhaul as a modern competitive company, much different from my experiences thirty years ago. Such a pleasure to see where this company has gone, particularly in an Era when "obstacle-tech" has become a prized asset of so many otherwise, product desirable companies.DAVID R. | First Impressions
Not helpful with the truck issues. Store personnel nice, but a bit condescending when needing help. Store was clean, and I like the facility. It is nice to drop the truck off where you store your belongings.Andrew O.
Nothing everything looks fine I didn't have any problem with the equipment at our truck thank you U-HaulTerry S.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Holly H.
Good team, gets u in and out.Lucian R.
Customer did not leave a comment.Hallie L.
Fast & speedyTashia F. | First Impressions
The Lady at the front desk needs a raise. She was alone and doing a great job.Shawna S.
Everything went greatRyan K.
We could not reach the specific location by phone and had to book online.Wendy T.
I dropped off after hours and couldn't get the app to work for returning the vehicle because it wouldn't recognize my location (even though I had that activated on my phone)JOHN F.
Customer did not leave a comment.Curley D.
Customer did not leave a comment.Joan M. | First Impressions
Customer did not leave a comment.Joan M.
Customer did not leave a comment.Randy M.
Customer did not leave a comment.Emily S.
Customer parking is extremely limitedJared R.
Customer did not leave a comment.Todd L.
Customer did not leave a comment.Jose A.
Rented a small trailer. The pick up and return process was no more than 10-15 minutes each time.Steven R.
Very good costumer serviceRene L.
Very good servicerene L.
Great experience overall very satisfied and very easy to doMorgan W.
The after hours checkin was awful. The app did not work and then when we called we were on hold forever and never eneded up getting resolution to check in the trailer.Loren F.
Customer did not leave a comment.Adrian G.
Customer did not leave a comment.Eddie S.
Keep up the good work !vanita w. | First Impressions
Put a picture (several) on 2nd floor and written directions to find stairs to the downstairs when you are upstairs. We needed to get downstairs from 2nd floor....elevator was in use ðŸ˜†Kelly J.
Customer did not leave a comment.Steven S. | First Impressions
All was great except, (you knew there was an except coming), I was rolling a table saw onto the trailer and it was very difficult because the ramp is not flat, not level, and not solid. I had to put a piece of lap siding under the wheels so they could roll. Something for you to consider.Robert H.
Pickup and drop off were simple and efficient. The van was clean and exactly what we needed.Danny W.
Rented a car trailer, pulled well and was easy to load car on and off. Pickup and return was very simple and quick. Be aware to return to the original pickup location if you can or they charge you almost double for a reposition fee.Jared W.
It was a very simple and quick process.Christoper K.
Customer did not leave a comment.Bardomiano O.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Sharon G. | Overall Experience
Organize traffic better. Got stuck behind a truck because they just parked in the middle of the lot blocking me till they get their trailer hooked up.Ahmed E.
Customer did not leave a comment.Wayne P.
The best service that girl was great.sharron b. | First Impressions
Excellent service and facility as always. I have rented here several times and have always been happy.Scott P.
Customer did not leave a comment.Jeffrey F.
Did not appreciate the non-refunding of a pro-ration of rental fee when leaving before the end of the paid month.Susan D. | Overall Experience
Customer did not leave a comment.hannah E.
Everything went smoothly.Carrie N.
Customer did not leave a comment.Kenneth K.
Wonderful! The couple running this place were excellent and well informed . They really took care of our needs. I can not say enough wonderful things about them. They made us feel like family. We were fixed up and on our way in no time .Darla K.
Despite being on the second floor, the availability of carts and the large elevator made carting everything in and out a breeze.Phillip B. | Overall Experience
When I placed the order, I asked for a truck, a dozen blankets and an appliance dolly. I received the truck, but neither the blankets nor the appliance dolly. I went back to the location to get those only to be told that they did not have an appliance dolly available. They not only failed to get the order right, but they failed to notify me that the dolly was not available and charged me for it. I had to ask for a refund (which I have not received yet). They didn't even seemed concerned about their mistake. BAD BUSINESS!!DANIEL T.
Customer did not leave a comment.Phillip B.
change general managers.Steven S.
This place sucks and i would never use it again .. your tow dolly put a 4000 dollar dent in my car and Uhaul said it wasnt there fault please be careful when using tow dollies from uhaul uhaul u pay .Laura J. | Overall Experience
I think. All goodMohammed A.
Customer did not leave a comment.Alonzo R.
Customer did not leave a comment.Judith C.
Customer did not leave a comment.Terry P.
This was a utility trailer, so I didn't expect perfection, but it had a lot of mud on the outside of it when I picked it up. Not anyone's fault, but it developed a brake issue that resulted me in having to get a replacement trailer and off-load my stuff onto it. The whole process cost me one of my two days' rental period, so I was unable to complete all the work I had intended to get done.Kevin M.
Excellent customer service excellent care there's nothing more to do you have wonderful people working for you and I appreciate thatAlbertenna G.
Customer did not leave a comment.ADAM B. | Overall Experience
I APPRECIATE THE HELP THE HELP ON UHAUL ON 1000. E.3th N but When I returned the UHAUL TRUCK ON 7740 Metcalf Overland Park I was shocked because of the two black men that worked there at 11am on Saturday the 10th 2021 Very rude they did not help me but I soon as I packed and walking towards the UHAUL office to take the keys one of the black man yelled at me while trying to return the key inside I was very angry.He was very far from He yelled to me to give the the keys to that man behind you outside and. told me I owe $8:00 and I am done.I was shocked cos that not how I returned my tUHAUL trucks before I had to take the key inside and they will come and check the equipment and miles and gas and I always got good customer service but this time around they really need to do something about this issue because I still have questions and I do not think I owe UHAUL anything. cos I even put more gas on the truck.I needed to speak to someone inside they did not give me a CHANCE the line was so long and it was raining and I was cold and wet from moving and I went inside they came inside to help more than ten people one person taking over 30minutte I did want to talk to. those two men I was tired from driving all late night from wichita to Overland Park and. I to move all that stuff very early return the truck and then get yelled at I decided to leave I left but I would like to talk to someone else but not them.Josephine W.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Brooke J.
Denise was extremely nice when she called to confirm my reservation. Upon arrival, the gentleman who assisted us, wasn't near as friendly. In fact, I would say his demeanor was quite snide. Perhaps a reminder of who pays his paycheck might be a touch of reality.Jason F.
Customer did not leave a comment.Tina V.
too high priced fore what you get in return.Steven S. | First Impressions
truck steers like a greyhound bus.Steven S.
Loved it - the contactless pickup and return were excellent and very easy. The van itself was immaculate; 336 miles on it, and drove like a dream.Aaron P.
Customer did not leave a comment.Karis S.
Customer did not leave a comment.Ariel M.
Customer did not leave a comment.Gabby S.
Customer did not leave a comment.Simeon R.
I WAS TOLD THAT THE ESTIMATED AMOUNT THERE WOULD ONLY BE A HOLD ON THAT AMONT AND IT WOULD NOT BE PROCESSED PAYMENT. WHEN, I RETURNED THE VAN...THE MAN THAT ASSISTED ME SAID "ONE MOMENT I WILL BE RIGHT BACK", UPON RETURN HE WENT TO COMPUTER AND A FEW MOMENTS LATER HE SAID" OK HERE YOU GO...YOU ARE ALL DONE". I SAID, "WHAT YOU MEAN?, I DON'T HAVE ANY ADDITIONAL CHARGES?...HE SAID"YES, I PROCESSED PAYMENT". I SAID "WHY DIDN'T YOU TELL ME WHAT YOU WERE DOING, I WAS GOING TO USE A DIFFERENT CARD". ALL HE SAID "I'M SORRY". I SAID "NOW YOU HAVE CAUSED MY ACCOUNT TO BE OVERDRAWN". THEN I SAID, NO YOU DIDN'T..PAYMENT WENT THRU". I GOT AN ALERT ON MY PHONE THAT INDICATED IN FACT THE TRANSACTION DID CUZ MY ACCOUNT TO BE OVERDRAWN...I THEN WENT NACK TO THE STORE AND HE ONLY OFFERED ME ADVICE ON HOW TO REACH BANK SERVICES. FOR ONE, I HAD TO CATCH A RIDE TO THE UHAUL STORE AS WHEN I CALLED. ONLY ON HOLD FOR CUSTOMER SERVICE. I WAS REALLY PISSED AS I KEPT CALLING UNTIL I GOT TO THE STORE ONLY TO SEE HIM DOING NOTHING...HE SHOULD HAVE ANSWERED THE PHONE. THE OTHER REASON I WAS PISSED...I AM 62 YRS OLD WITH A BAD KNEE...I GOT DROPPED OFF AND HAD TO WALK HOME. ALSO, THE SO CALLED. "HOLD" THAT WAS PUT ON MY ACCOUNT IS A DIFFERENT AMT. THAT WAS CHARGED TO MY ACCT. PAPERWORK INDICATED $47.47...CHARGED 54.29. I WAS CHARGED TWICE....WHEN I RETURNED VAN I WAS CHARGED AN ADDITIONAL 164.38. ME RECEIPT INDICATES 143.47. WHEN I ASKED WHY CHARGED ADDITIONAL AMTS., HE TOLD WASN'T ON UHAULS END AND TO FOLLOW UP WITH MY BANK. I DID FOLLOWUP WITH MY BANK, I WAS TOLD THE CHARGES CAME FROM UHAUL. I BELIEVE THAT THE UHAUL REP. WAS DECEPTIVE IN PROCESSING PAYMENTS.Janice M.
Can't t find anythingJody G.
I rented a 15 for u-haul truck and hired a recommended moving company from the u-haul site, L.C. and Sons. The manager of the moving company called me prior to the moving date and confirmed the details such as the size and location of my current and future residences. I rented the u-haul truck for about $60 and hired lc & sons for 3 hours at $70/hr to load and unload the truck. The first guys that came were a young pair who did an awful job. It took them 2 hours to load the truck, which was way too much time. They went really slow. By the time we got the truck to the new apartment, there was only 35 minutes to unload the truck, and they had a job right after mine, so they couldn't stay longer. The truck was still 90% full at this point. Before they left, they told me they had a proposition for me. They told me they'd come back after they get off work for $30 each/hour. The owner told me they didn't have anyone else to send, so I felt I didn't have a choice and agreed. They left. Needless to say, all of my belongings were in the truck. Medications, frozen food. I waited for 4 hours for them to come back, and they never showed up. I complained to the manager, who contacted me the next morning. I had to go without medications that night and sleep on the floor with no blankets because everything was in the truck. I couldn't even go look for anything because it was so tightly packed. The manager and his wife came the next morning and unloaded the truck in 35 minutes at no extra charge, so he did make it right. However, I lost all of my frozen food because it had thawed out overnight. He reimbursed me for the second day I had to keep the uhaul truck. Now my recliner is broke. The first guys took it apart to pack it, and now it won't go back together.Kimberly S.
Customer did not leave a comment.William S.
Customer did not leave a comment.Lisa I.
Customer did not leave a comment.Nathan O.
They did not remove notes and now Uhaul is charging me $380 a full 7 days AFTER I have returned the vehicle for something that was notes BEFORE I had the vehicle.Ra Lesa G.
Convenient, easy. Staff polite and knowledgeable.Kelly S.
Everything was clean and organized, right down to building appearance and the cleanliness of the parking lot. Mobile check in/check out was convenient and easy!Nicole S.
Customer did not leave a comment.CRISSTON B.
All my experiences at this location are above averageCRISSTON B.
Customer did not leave a comment.shantale m. | First Impressions
Customer did not leave a comment.Burkley S. | First Impressions
Locks were placed on my unit twice and I wasn’t notified. First time they didn’t have a key and wouldn’t cut the lock off!! Took 2 days to get a resolution. Second time they acted like it was no big deal because the circle lock is required and free when you rent the unit. Wasn’t given one when I rented and had been there a year. Worst customer service ever!! They also charge a $20 late fee if rent is 1 day late. Will never use them if I need storage in the future.Darcy D. | Overall Experience
Customer did not leave a comment.Liselca R. | Overall Experience
Customer did not leave a comment.Karla H. | Overall Experience
the two guys that helped me out were Awesome. treated me like a Queen on this move.LAURA J. | First Impressions
You guys said my bank put a hold on 41.77 and they do not i was not reimbursed by you. Hold time is like 30minsKila R. | First Impressions
Customer did not leave a comment.Rebecca F. | Overall Experience
Customer did not leave a comment.Zarah A. | First Impressions
Christian and Rodrick were excellent representatives of your company !! They made our experience w UHAUL excellent, they were kind, cheerful and more than helpful!!JAN R. | Overall Experience
Rene Lainez in Wichita was awesome and salvaged the already stressful time for me and my family by having compassion and great customer service skills. Garrett however definitely needs to brush up on his customer service especially since he is a manager!!!James B. | First Impressions
Super helpful!Robin W. | First Impressions
Great servicekiara c. | Overall Experience
Customer did not leave a comment.Amanda K. | Overall Experience
Customer did not leave a comment.rebecca b. | Overall Experience
Customer did not leave a comment.Kimberly L. | First Impressions
Customer did not leave a comment.Jasmine A. | Overall Experience
Customer did not leave a comment.Ron K. | Overall Experience
The people who work there are attentive and friendly. When you walk in you are greeted and asked if you need help. I was checking out and the process was quick and easy. Something I really appreciated.Kelley N. | Overall Experience
Customer did not leave a comment.Alexander E. | Online Move In
Arrived at 11pm. Spoke with representatives earlier that day and the previous day. I let them know I would be in late. They made no mention that I would not have access after hours. Next morning. Based on the unit number we assumed the unit was on the 2nd floor. No stairs anywhere...eventually we realized we needed to take the freight elevator just to find the unit. Silly and excessive, stairs would be fast and efficient. The first representative I talked to said there would be a lock in the storage locker. The next day second representative said there would be no lock. So of course I had to pick up a lock. Finding a lot to three trips to different stores. Eventually I found one and of course there was a lock in the locker. Not sure why they were the mixed signals. Two days ago I called about the free first day for college students promotion based on the COVID-19 move out. I was told I would receive a phone call in return. I’m still waitingRobert H. | Online Move In
Customer did not leave a comment.Ronne S. | Overall Experience
Customer did not leave a comment.Cynthia G. | First Impressions
Customer did not leave a comment.Ronne S. | First Impressions
Helpful staffCharles C. | Overall Experience
Very nice place for storage.Rachel B. | Overall Experience
only complaint is there are no refunds if you move out early. We paid for December and moved out on the 14th. staff member told me no refund and do not prorate.casey V. | Overall Experience
The two ladies that helped me were amazingly efficient, professional and welcoming. I’m very pleased with not only the facility but the service I received.Kenneth R. | First Impressions
Great place to store your stuff.Kurt S. | Overall Experience
I loved my experience at this particular U-Haul location services rendered quickly and efficiently the manager was really kind and helpful as well as the staff .I Will definitely use Again 👍Krystal C. | First Impressions
The person I dealt with was courteous, informed, and very helpful.Kurt S. | First Impressions
The staff at this location were super nice and helpful.Kyle R. | Overall Experience
When moving, Was told there would be a 10 x 15 storage facility for my use for 30 days. The best they had was a 10 x 10 but it workedKevin C. | Overall Experience
Good experience. No complaints.Bruce G. | Overall Experience
Very good serviceJuan S. | Overall Experience
I have never used a U-Haul storage location before but now that I have I would recommend it to anyone. The staff was awesome and the place is clean and seems very secure.Kelley N. | First Impressions
The only issue I ever had was not getting an answer when I would call the facility. When they did answer they were very friendly and helpful.Patrick R. | Overall Experience
Was told there would be a 10X15 storage facility available FREE for 30days and upon arriving was frist told there wouldn’t be anything available until the next day ( which I had to work).Kevin C. | First Impressions
The alarm to my units would go off when I opened them even though I had swiped my card. When I went to use one of the customer service type boxes to take to someone for help no one answered and I timeJennifer L. | Overall Experience
They are very professional and helpful! The indoor storage area is well kept!Kendra E. | First Impressions
The lady that helped me was heaven sent. She was very patient with me and made sure I understand how to properly use the equipment they had. 5 Stars Allday!!Tamika A. | Overall Experience
I was given a free month of storage. The Manager put me on the second floor when I counted 22 available large sized units ready for a customer on the first floor. Not happy being put on second floor.Derek C. | Overall Experience
I tried to inform you of a computer system glitch. However everyone I talked to said the information on their screen looked fine. Email me at email@example.com if you would like me to explainPhilip S. | Overall Experience
Very easy and great service !!!Monty L. | First Impressions
All went well.Neal J. | Overall Experience
Great customer service! Thank you! Process was explained & we were taken to unit.Raymond B. | First Impressions
Great staff and excellent facility.Gary B. | Overall Experience
Overall I was very pleased with the business. The young lady I met with was incredibly helpful and friendly. The manager, however, failed to reserve my moving truck and almost ruined my move.Patrick R. | First Impressions
Customer Service was excellent at check in and at equipment return. The storage unit and 17' moving truck were both in poor shape, but very affordable and got the job done.Tricia P. | First Impressions
I would definitely recommendJeri M. | Overall Experience
Manager was very unhelpful, nothing we had already set ended up what it was, we got stuck paying more for a bigger unit that we didn’t need nor can afford, please check my account notes for the restAmanda P. | Reservation
Staff went out of their way to see that I made my transfer from a U-box to a rental truck. I was so grateful for their help.Cheryl W. | Overall Experience
other tenants were observing & commenting on our property & use of elevator; it appeared they live in the building? I paid extra to have access till 10 and was told had to depart by 8 twice by staffMaria Cecilia P. | Overall Experience
Customer service was great but there is no lighting within the individual unit and it is filthy inside the individual units as well.Princess R. | Reservation
The roof leaked and water was pooling at the door of some units during my last visit. The alarms would sound after hours despite paying extra for 24h access.i won't be using these facilities again.Derek W. | Overall Experience
Uhaul overheated n shut down multiple times while towing. However the roads where wet so the tow function was off for majority of the 600mile trip. And I left my boys Nintendo in the Uhaul. Lol.michael m. | Reservation
NoneMarsha W. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!