Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciate the compassion and helpfulness of the representative that assisted me
Nothing. Both the lady that checked me in and the one that checked me out were outstanding.
This Uhaul is the best one in town! Natasha Carr runs a wonderful business and we always go there (and will continue to do so) for our rental needs. Friendly and knowledgeable check in, excellent and well-maintained equipment, terrific customer service. Thanks!
I was quoted a price for a missing item then when I said I was willing to pay that price they changed it and added another $55.00. I did not appreciate that fraudulent service. The truck smelled like smoke and had ashes in it.
Awesome service!!! Everyone was nice, friendly, and made me feel welcome!! The best location, hands down!!!
Wonderful customer service !
Had units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.
We have rented from this location several times over the last 10 years and have found the service excellent and the equipment in good condition.
Perfect
The staff were friendly and helpful!
Great Customer Service
At the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a $15-20 late payment fee. That’s when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who’s willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.
OUTSTANDING as always
Nothing to me. Both staff picking up and returning were great. Im coming back to y'all for my next use.
The truck was not clean and there was something on the windshield that could not be cleaned off and bothered the vision of the road. The check engine lite was on. The center was understaffed and there were lines to get the truck and to return the truck. The center was understaffed
Excellent customer service received!
I never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.
Great people very nice.
Lady was very pleasant!
EXCELLENT CUSTOMER SERVICES....keep up the good job.
Management and customer service has always been extremely kind, friendly and helpful at this location. Would highly recommend to others.
Excellent customer service
The drop off place was smaller than most and there was a spot for one truck to park other than that it would've been hard to find a place I had to drop it off when they were closed very clean looking the whole experience was good
Very easy and worth the money
great customer service friendly and knowledgeable
Excellent service! Thank you very much!!!
Explain the return process better. Let them know about all the pictures that have to be taken.
I will be using them again very soon
The Store manager is Awsome!
Things went very smoothly. The truck was awesome and we had a good trip.
You could not ask for a better Agent! She answered all questions and provided me with everything we needed!
was well pleased with the service of the associate in charge of this U-Haul location.
The person who check me out that claimed she was a manger really needs to work on her customer service and willingness to help.
The online drop off was good a little confusing on the parking of the truck but we followed the video that was very helpful. Thanks for the rental.
Nothing. Checking out the vehicle was quick and easy after reserving over the phone.
It was a great pick up experience. The attendant was very nice and welcoming and told me everything I needed to know. I would definitely rent from this location again.
The attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.
Kenya was great! She was super helpful and answered all of our questions!! Awesome service! I just wish the location had more space for parking, it was busy and a little difficult to navigate.
Please continue the same professional customer service. Ms. Carr was an awesome, pleasant, and professional representative. Thank you!
Casandra was very helpful. I was on the road quickly.
When you call, go over all the options to find out the cheapest. I had to call back to ask about one-way. It would have been nice to have someone explain all my options and where I would save the most. I do not rent a truck very often.
Larger office to reduce wait time
I received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it’s also on their website, that access hours are 5am-10pm. I’ve been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I’m still waiting 9:14pm Friday, September 11, 2020....to be continued
This is the best location the only one I will use. Great employees!!
Been going here for years. They are amazing
I always receive great customer service at this location and have used your vans numerous times.
The staff was very very helpful! And a pleasure to work with on all occasions!
checking the truck back in was very easy
It was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Thank you
Have no complaints and service was good. Just keep doing what you do!
Everyone I dealt with was very knowledgeable and committed to getting me taken care of. I really can't suggest anything that they should do differently.
The agent was very helpful and pleasant. The rental process was uncomplicated and efficient.
The girl that works there is amazing
N/A
Super nice service
The text had 8:30 pm but the employee did tell me right time of closing 8:00pm excellent if we need items again calling Mechanicsville first!
Fred was very Professional and friendly and I will always continue to rent from Uhaul. I will always refer you to anybody the best company ever.
The electrical wiring had to be fixed.
The cup holder and arm rest was dirty. Clean the trucks after they are returned.
great
The Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to me
Natasha Carr was extremely helpful and kind, she went above and beyond to help me! Excellent customer service!
I had no problems from the facility... But when doors were replaced and locks were changed.. many issues afterwards all stemming from the poor quality of locks that were provided by uhaul... No management in place at facility to help.. still charged fully even though I couldn't access my belongings over a 3 month period. I requested a manager to call me, never received one... Cut wrong lock off door... Besides that, they were wonderful
NA
Everything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.
Thank you !!!!!
The women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.
Overall pleasant experience
It was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more
Jill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!
Jill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.
Great location, very secure, and manager was really friendly and went out of her way to help us.
Overall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Thank you
Jill was and is awesome! Fantastic customer service.
Customer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!
Jillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!
We had no issues.
Great service and facility!
Staff was always friendly & accommodating. Great customer service! Especially Jillian
The manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.
Good service. Good value.
I am a HUGE fan of Jill and the staff there!
Ms. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.
Thanks
Great people, Great service!
The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.
Everyone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!
good service
Jill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.
The service was great. Thank you guys.
This uhaul is an an example of excellence.
The staff was very helpful and were able to take care of my needs.
Excellent
Ms. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.
Staff is very cordial and easy to work with. They were very informative and helpful.
The manager made a high stressed situation go smoothly. Outstanding service.
A new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.
During tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.
Wonderful staff and very convenient! I’ll always and only go with Uhaul thanks to experiences like this one!
I loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.
N/a
Wonderful people
Great staff
Excellent !
The facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.
everyone was real nice and the unit was clean
Great Company!!
Was there 3 years had no problems !
Great service !
The staff was very helpful. The storage unit itself is hard to open.
I had a great experience at the uhaul in mech. Would recommend them
Great experience
this would be the only co I will ever go to, great personnel
Everyone was very helpful
