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Erwin TCustomer Reviews for U-Haul Moving & Storage of Mechanicsville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Elm Dr. location in Mechanicsville, Va is a phenomenal business. I have rented from a number of location-but, that location was by far the best experience I have ever had.
MALISSA LThe U-Haul associate working in the office was particularly friendly and helpful. I really appreciate those traits in people these days. It was a joy working with her. I will be sure to recommend not only U-Haul but this exact U-Haul location to family and friends when they are in need of this service. Thank you so much.
JACQUELINE DThe staff was amazing
FANNIE RGreat customer service and ease of pickup on site. Nice that they have more available hours too!
SCOTT MThere is so little parking
MICHAEL AVan had awful smell and seats was dirty Customer Service was exceptional.
JUANITA ITeach people how to fill up a tank of gas
JENNIFER TBooked for to pick up at a certain time and when I arrived it was not open.
Joseph MThe staff at this location was great. I appreciated all their help.
GREGORY GEasy reservation service. Pleasant agents upon pick up and drop off. Van was clean and easy to drive. Would definitely use this service again!
ANNE MAlways provided customer service information and professional assistance for trucking and storage management during my over 5 years with no complaints..
PAMELADENISE T | Overall Experienceeverything was good
WHITNEY SNatasha was great and easy to get the process done!
Justin G | Overall Experiencewindshield front was so filthy. It was see-through, but I didn’t realize until I was on the road. Otherwise it was great service and good people.
susann bThe staff was considerate and reassuring from my first visit.
MICHELLEMARY C | Overall ExperienceI had a refund that was leftover after paying for service.. that was returned to my card I haven’t received it yet
BOBBY TTruck was newer and easy to drive
ZAKIYA YThe store manager was incredibly helpful ❤️
SALON C | First ImpressionsI would send the workers from the Elm Dr. location down to the Cobb Pkwy location and show them how it should be done.
WENDELL ENothing at all y'all are amazing keep up the good work
ORLANDO CAll the employees were very nice and the transaction was fast
PATRICK KAbsolutely nothing The customer service at this location is awesome. Always a pleasant and problem free transaction.
ARLETTE RLove this u-haul location. Very good people. Would recommend them to everyone
VERLINE EManager was awesome…good dude!👍🏻 *website let me reserve my pick up for the Parham Road store…when I arrived, they sent me to the Mechanicsville store…NOT COOL!!🤬
TRAVIS LExcellent service, thank you
Vannessa N | Overall ExperienceEverything was incredible
Jeffrey oCustomer service rep is more interested in his phone than assisting customers.
BLAKE BNONE
JANINE SCustomer service was excellent. Everyone was very helpful kind and respectful. Thank you very much.
JOHN DIt was an excellent and easy experience
Alicia HI rented a 5X8 trailer for the first time and the staff was very friendly, attentive and the rental was very smooth.
BRIAN FAbove average, the best U-Haul place ever, Everyone was extremely helpful on what storage unit I needed as well as the rental truck. I was able to get done everything I needed to get done. Thank again
Vannessa N | First ImpressionsTo ensure the tires are properly inflated.
RAYMOND SNo suggestions at this time.
ELWOOD LIt went great!
DAVID DThe only issue was when all the locks got changed and we didn’t get notified. Once we attempted to enter the unit it took about a week to get a working key to access it. Other than that the unit was clean (besides the expected mouse droppings) and dry at all times.
MARIA H | Overall ExperienceAwesome thanks for the service
TEMIKA RAll employees at both locations were great, helpful and courteous!
William WThe entire team at this location was fantastic!! This note below is not something I would post publicly. We have a fleet at the company I work for and I know things get missed by accident. The trailers safety chains are worn thin and the tires on the trailer are thin on tread. I am not a crazed safety person...these are just items that need attention to keep everyone safe and out "of the spotlight" if something were to happen. Trailer performance was great during use.
Jonathan TVery friendly service. Pick up/drop off was quick and easy.
ROBERT JEveryone we came in contact with at both locations were very hospitable and helpful. Great service provided by all staff!
William WCustomer service skills need improvement. Updating, repaved, feels dirty.
AMANDA LEverything was fine
KAMAL LI grave the return address when I picked up the trailer. It wasn’t added to the contract.
CAROLYN MGreat customer service, friendly and helpful.
Wanda G | Overall ExperienceCheck all lights before renting out. Rear passenger side turn signal on the cargo van did not work at all, and that was a safety concern during our trip. Good customer service as always.
Jonathan IThe owner was very polite and very friendly and so was the staff. Would highly recommend.
Domonique EGood and friendly customer service. Lack of parking on site and tight parking spaces. Facility was generally clean, but I gave a "No" answer above because potholes in between units should be filled. 7 pm is early to close gates, and paying extra for later hours should not be necessary. Always had vehicles ready on time.
Jonathan I | Overall ExperienceVery quick service
CHRISTINE MGood customer service. Not a big deal, but the rusty large pin connectors at the top of the trailer could use oiling before giving to customer, to make it easier to get in and out. Fixing potholes in the alleyways between storage units would help, too. More parking space.
JONATHAN NBoth employees that helped me, a young lady and gentlemen were very friendly and helpful.
Hal ZI can’t think of a thing everything was excellent
Joyace BNatasha does a great job of customer service.
Jonathan IOn tire was bald The checkout associate upon return was less than inviting, wearing sweatpants and slides, never checking the equipment.
Jeffrey MGreat experience, staff is awesome.
cesar g | Overall ExperienceNothing, service is excellent. Parking can be congested at times but I've always had great service
APRIL BReally tight parking for the UHaul Truck. Not clear which driveway to enter to return the truck. If parking was better than might recommend. The person checking us in was professional and efficient.
Heather BAlways there when you need them.
Cynthia W | First ImpressionsGreat service: returning the equipment was easy and hassle free!
Thea RNatasha was very helpful and the experience was seamless.
Allen KHave the tanks full for pickup. This way we don't have to worry about filling the tank once.
Candice GThe location itself was great and the people were helpful. However, I had been switched here last minute by U-Haul and I originally had a mobile pick up but when I arrived it did not work.
Victoria GJust helpful, courteous and quick check in.. all was great!
Athena AMy encounters with the staff are always pleasant.
Michael C | Overall ExperienceSorry I had to leave . Maybe I will return. It’s been a pleasure.
Steve C | Overall ExperienceThe office people were very friendly
Gary G | First ImpressionsNatasha was great. A awesome place to storage anything.
Teiarre A | Overall ExperienceNatasha is so helpful and friendly.
Tyler B | Overall ExperienceEvery employee I’ve came in contact with was extremely helpful. From payments, to merchandise, to general questions and renting/buying equipment. This location is always my go to for storage needs. Special shout out to Ms. Tasha who has always been so informative and kind no matter when I had questions or concerns. Thank you all for being awesome !
Avery S | Overall ExperienceWhat a nice storage facility! clean, easy access and the staff in the office are exceptional and helpful and kind! Thank you, it will be nice doing business with you for the next few months!!!
Bruce B | First ImpressionsNatasha is really nice and helpful. Good customer service
Contessa r | First ImpressionsThis was an excellent U-Haul facility. Natasha and staff were super friendly, helpful and informative. The access was good and very clean, and cost was reasonable. I like U_Haul since they do not raise their rates frequently as other facilities do. I would definitely store my furniture here again, and would recommend this facility to others!
CHRISTINE H | Overall ExperienceOnly negative is the UHaul policy of charging a fee if you don't fold blankets. So we folded them. But it's like a restaurant making you wash dishes after your meal. ;)
Jonathan I | First ImpressionsWouldn't go anywhere else staff is so helpful, always nice, unlike other places. Been renting unit as well as having to rent u-hauls over the years. Best one by far !! Thank you everyone for your help, y'all are amazing. Lisa Pinson
Lisa P | Overall ExperienceWorst location do not use ……..
CAmarie K | Overall ExperienceMs. Tarsha and her staff were very helpful and stress free in my time there.
Derek L | Overall ExperienceThis location is always on top of things and are a perfect example for U-Haul .
Tony G | Overall ExperienceThe workers there are very helpful all of the ones I met.
wilison n | Overall ExperienceI have had all good experiences at this location.
Tony G | First ImpressionsNatasha may be the best manager at a Uhaul facility I have met yet. I really appreciate her.
Dawn T | Overall ExperienceIf I ever needed another storage facility again this would be the only place I would use. I also rented certain vehicles from this facility.
Kenneth T | Overall ExperienceTried to pay in cash one time and they acted like it was an inconvenience
edward m | Overall ExperienceThe store manager has a wonderful heart and is very polite.I have been dealing with this facility for almost 3 years now and she is always awesome.I don’t think I would visit another uhaul store because nothing is better than seeing a smiling and friendly face when visiting a store.
Melvin F | First ImpressionsI was told that I had a free month month of storage upon renting my truck. I was misinformed by 5 different people that I spoke with,I was given a raggedy truck, and my storage was NOT FREE!!!! I had to end up paying $95 for it!!! All because the people that works through u haul is NOT properly trained or know accurate info!! So yes my entire experience sucked and I will not recommend nor will I ever come back!!
Sabrina J | First ImpressionsNever had a single issue or complaint. Excellent staff and storage spaces.
Helena-Jade E | Overall ExperienceClean, secure, and convenient.
adam n | First ImpressionsThe staff was accommodating and very kind when adjustments were needed. I am super happy with their service and their professionalism!!!
Michelle S | First ImpressionsThe staff was very professional and skilled. Ms. Natasha Carr was very helpful and meet all of my needs. I will recommend anyone that I know that will need service from U-Haul to go to the location I received services from.
Katisha D | First ImpressionsStaff was extremely kind and helpful and the facilities were always neat, clean, and easy to access.
LOREN B | Overall ExperienceExcellent customer service and very helpful and friendly.
Lynette B | First ImpressionsManager was fantastic
CHARLES A | First ImpressionsGreat staff!!!!!
BRENDA A | First ImpressionsThe staff is awesome! Super-friendly and helpful.
Meredith O | First ImpressionsTasha (the manager) at the Elm Drive location in Mechanicsville, VA was amazing from “Start” to “ Finish”. Her knowledge of products and services of Uhaul was stellar. Her consistent professional demeanor was kind and courteousness throughout each interaction with her. She took the time out to help me understand my options during my “rental unit” lease and even in my moving process and relocation to NY state. Tasha is indeed an asset as an employee in her role at Uhaul and represents the company well. My interactions with her definitely exceeded my expectations. I would definitely rent a storage unit from an Uhual dealer again.
LETITIACHANELLE B | Overall ExperienceStaff was polite professional helpful
Tessie S | First ImpressionsI liked the storage unit but I couldn't afford the price any longer fixed income stuff
Sharon R | Overall ExperienceGreat
Terry H | First ImpressionsGreat and accommodating very friendly staff
Angela W | First ImpressionsGreat customer service.
CYNTHIA M | Overall ExperienceGood job, Uhaul!
PHILLIPMATTHEW G | Overall ExperienceManager and staff was friendly and helpful, they made sure my needs were met. I definitely would recommend this location. My things were kept safe and no damage. Awesome people and awesome service!!
MARCELLA H | Overall ExperienceVery helpful and accommodating! Thanks!
PHILLIPMATTHEW G | First Impressions